Customer service agent jobs in United Kingdom

The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle. Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You’ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project. The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries. Key job responsibilities As an experienced technology professional, you will be responsible for: Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs Providing technical guidance and troubleshooting support throughout project delivery Collaborating with stakeholders to gather requirements and propose effective migration strategies Acting as a trusted advisor to customers on industry trends and emerging technologies Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts About the team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. • Bachelor's degree, or experience in a professional field or military, • Experience as technical specialist in design and architecture, • Experience in cloud based solution (AWS or equivalent), system, network and operating system, • 5+ years of experience in cloud architecture and implementation, • 5+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce, etc., • 3+ years designing and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework (e.g., Rasa, Dialogflow, Lex, or Azure Bot Service) at enterprise scale in a contact center environment, • 3+ years hands-on coding experience with REST APIs and web services, including successful integration of 3+ contact center platforms (e.g., Genesys, Amazon Connect, Five9), • AWS Professional level certification, • Knowledge of security and compliance standards including HIPAA and GDPR, • Experience communicating technical concepts to diverse audiences in pre-sales environments, • AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation), • AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred, • Experience with automation and scripting (e.g., Terraform, Python), • Knowledge of Amazon Connect or Amazon Lex capabilities, benefits, and required deployment skills, • Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or drive self-service experiences, including architecture design, model selection and integration, prompt engineering, and data preparation. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (_) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit _ for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Overview We are seeking a motivated and customer-focused Inbound Sales & Customer Service Agent to join our team supporting Center Parcs, a leading provider of holiday packages across Europe. This hybrid role, based at our Head Office in Canary Wharf, London, is ideal for individuals fluent in both Danish and English who have a passion for delivering exceptional customer service and driving sales.... ZIPC1_UKTJ

We have an exciting and unique opportunity for Reservations Agentto join our reservations team at The Biltmore Mayfair. As an Reservations Agent in our hotel you will be responsible for ensuring consistent quality of customer service is provided to the guests in accordance with the Luxury Standards. To provide guests with a memorable stay experience that is personalized to their needs, throughout th... ZIPC1_UKCT

?Reservations Agent 5 Star Hotel Watford Salary: £29,537 per annum We are seeking a professional and customer-focused Reservations Agent to join the team at a prestigious 5-star hotel in Watford. The successful candidate will be responsible for handling guest reservations, responding to enquiries, and delivering exceptional customer service while maximising room occupancy and revenue opportunities. Ke... ZIPC1_UKTJ

Aftersales customer services agent - Required for this well known travel company based in North London. They are looking for a experienced travel person ideally with GDS knowledge to work in this busy aftersales team. They will pay up to £28,0000 + up to £5,000 comm and benefits.Aftersales customer service agents duties-To answer all calls in a courteous and professional manner within the departmental standards.-To deal with all telephone and email queries post reservation and general queries.-To amend or cancel reservations as a result of incoming enquiries. To include amending dates, upgrading tickets, route changes, name changes, refunds and seat/meal requests-To amend hotel, car hire and transfer reservations-To action ETA’s (visa’s), API’s, Mobility Forms within set timeframes-To work to set targets and ensure efficient customer care handling.-Ability to make decisions in a pressurised environment.-Computer Literate – to be able to use a variety of applications - GDS(galileo),Outlook and possibly word/excel.Aftersales customer service agents skills required-Travel industry experience is a must with in a sales , customer service or administration team.-Ideally GDS trained, galileo would be a major advantage Additional information-One in three Saturdays with a day off during the weekIf you are interested in the above role please apply online or send your cv to quoting DT60255

Reservations Agent • Annual Salary: £30,000 - £35,000 (flexible depending on experience), • Location: Harrow, • Job Type: Hybrid (Office Mon-Wed, WFH Thu-Fri) Join our dynamic team as a Reservations Agent, where you will design bespoke holidays tailored to clients' preferences, ensuring unique and memorable travel experiences. This role is ideal for someone with a passion for African safari holidays and a strong background in travel consultancy. Day-to-day of the role: • Design and manage bespoke holidays tailored to clients' preferences, ensuring unique and memorable travel experiences., • Build and maintain strong, long-term client relationships, ensuring high satisfaction and fostering repeat business., • Identify opportunities to upsell and cross-sell additional travel services, packages, and exclusive experiences to enhance the client journey., • Offer expert advice on destinations, itineraries, and services, guiding clients to make informed decisions., • Manage client inquiries, bookings, and related administrative tasks efficiently and professionally., • Deliver outstanding customer service, ensuring clients are supported and satisfied throughout the booking process., • Provide administrative support to the team as needed., • Stay updated with the latest industry trends to offer clients innovative and relevant travel solutions. Required Skills & Qualifications: • A genuine passion for African safari holidays, with demonstrable knowledge of the destinations we offer., • Excellent phone etiquette and communication skills., • A minimum of 3 years’ experience as a Travel Consultant or in a similar client-facing role; however, graduates with a willingness to learn and develop in the role are also considered., • Strong organizational and time management skills., • High attention to detail and excellent problem-solving abilities., • Proficiency in reservation systems and MS Office., • Proven track record of delivering high-quality results in a timely manner., • Experience in selling holidays, creating packages, and understanding of the travel market. Benefits: • Competitive salary with flexibility based on experience., • Hybrid working model., • Opportunity to work in a dynamic and growing industry., • Professional development opportunities., • Work schedule includes approximately one Saturday every 4-5 weeks. To apply for this Reservations Agent position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.

Luxury Travel Agent This independent travel company are recruiting for an experienced Luxury Travel Agent, to provide expert advice and create memorable journeys for their clients. Salary circa £26,500K with an excellent commission structure Based in their offices in South West London. Luxury Travel Agent Role and Responsibilities · Identify sales opportunities and convert new and repeat enquiries · Cerate bespoke itineraries · Provide pre and post travel support · Build long term client relationships to encourage repeat business and referrals Luxury Travel Agent Skills and Experience required · Strong sales and negotiation skills · Proven experience in worldwide travel sales · Excellent communication and customer service skills · Experience using Galileo GDS preferred Luxury Travel Agent Key Benefits · Excellent commission scheme · Opportunities for career growth and development · Work with a supportive team

We are currently recruiting for a new Night Concierge to become a part of the team at our new luxury site in central London (W1F). The concierge is the first point of contact for all residents, visitors, and contractors. They must be professional in manner and appearance at all times and available to assist residents, visitors and contractors with any enquiries they may have in a positive, solution-oriented way. Exceptional customer service skills with excellent attention to detail with an uncompromising outlook to maintaining the highest standards is a must. Outstanding communication skills, both written and verbal. Confident and dynamic speaker, able to communicate and interact effectively with residents and others. Enthusiastic, proactive and positive personality with ability to build trusting relationships with residents, colleagues and others. We will require 2 years' minimum of residential concierge experience at a luxury establishment. Main duties and responsibilities: • To meet and greet all residents, visitors, contractors in a courteous and professional manner at all times;, • To act as the first point of call of all incoming telephone, intercom, email and face-to-face enquiries, responding to queries efficiently and positively;, • To receive and log parcels and packages on behalf of residents;, • To hand over parcels, packages, keys (and other logged items) to residents when they come to collect from the reception (asking for ID where resident unknown or for written authority from resident if third party is coming to collect item on their behalf);, • To log all resident written instructions under relevant apartment number on the concierge database;, • To request all verbal instructions from residents to be made in writing (email) and logged under appropriate apartment number on the database and filed in appropriate apartment folder on Outlook;, • To ensure all new residents register with the concierge team, providing names and contact details of all those living in the apartment for entry on the concierge database;, • To enter new resident (tenant) details on the database under relevant apartment number profile. Email new resident(s) their database login details and Welcome Letter outlining site procedures and services;, • To programme door entry fobs, key cards and enter telephone number on door entry intercom panels (where applicable);, • To forward any resident complaints, breach of leases (i.e. subletting, loud noises, pets) to the Building Manager;, • To assist with arranging apartment access for PMM contractors (HIU, Sprinkler Head, Window Cleaning etc.);, • To perform end of shift parcel and key audits. Resolving any discrepancies before the end of your shift;, • To perform weekly fire alarm, lift alarm and other regulatory tests and inspections. Report any issues to the Building Manager and log/file records for inspection purposes;, • To be familiar with the site fire activation and evacuation procedures and evacuation points;, • To ensure the effective communication of site issues and events to colleagues (and temporary staff) by producing/updating the Handover Notes & Instructions at the end of your shift;, • To perform frequent site inspections and patrols reporting any issues found and taking a proactive and solution orientated approach to temporarily fixing any of issues that may pose a health and safety risk to residents and others. General: • To comply with company email, telephone and internet policy and procedures;, • To adhere to company dress/uniform code/policy, to be smart and tidy at all times while on duty;, • To comply with all health & safety and personal protective equipment requirements of the site;, • To contact the local police station immediately in the event of any suspicious behaviour or the non-emergency number 101 as applicable. You should ensure that the telephone number of the local police station is readily available and in emergencies dial 999 and make note of the police reference number for site reference and reports;, • Under no circumstances is alcoholic drink to be consumed during your working shift. This includes any lunch time or break period. In addition, smoking is not permitted in the building and anywhere else in the development except of the designated areas., • Health and Safety is of paramount importance. Do not take risks. You must never put yourself, a colleague, contractor, resident or visitor in a dangerous position. All areas of risk must be labelled, sealed off and suitable warnings put up. All incidents should be reported to the Building Manager (PMM) and your Account Manager., • If contractors attend site and you are unhappy with the manner in which they are working and believe it presents a hazard then they must be politely told to stop work and you must inform the Building/Property Manager;, • You must not undertake private jobs for the residents. The Employers Liability insurance only covers you whilst you are carrying out your duties in the building, you are therefore not insured to carry out any additional private jobs., • To complete any other requests as directed by Account Manager or Managing Agent. Hours: 4 on 4 off (20:00-08:00) Salary: £31,558.80 per annum / £14.45 per hour Location: Tottenham Court Road (W1F) If this position is of interest to you, please send your CV across. Unfortunately, if you've not heard from us within two weeks, please assume your application has been unsuccessful on this occasion.

We have a fantastic new job opportunity for a Customer Service Adviser / Sales Support Agent with previous experience in a customer service or phone-based sales role, who has an excellent telephone manner, organisational skills and attention to detail. Working as the Customer Service Adviser / Sales

Job Title: Driver Location: Bexley Hours: Zero Hour Salary: £12.96 Benefits: Company pension scheme Employee discount scheme Funded Summer and Christmas events Cycle to work schemes Discounted car hire rates Friendly and supportive working environment Role Overview: As a Service Delivery Agent, you will ensure all vehicles are thoroughly cleaned and inspected throughout the workday. You will conduct thorough inspections, identifying any pre- and post-rental damage, following Switchs management processes. Key Responsibilities: Deliver and collect vehicles from various locations Identify and record vehicle damage using appropriate documentation/systems per Switch's damage management procedure Perform comprehensive vehicle safety checks before delivery and at quality inspection stages Accurately and clearly complete fuel sheets Debowse vehicles as instructed, adhering to safety guidelines Clean vehicles thoroughly to meet company standards and customer requirements Undertake security checks and verify rental documentation as required Complete any necessary paperwork Comply with all Switchvehicle procedures Communicate accurately and appropriately, both verbally and in writing Drive carefully and considerately Dress according to company uniform standards, maintaining a clean and smart appearance Act as an ambassador of the company, promoting company interests at all times Ideal Candidate: Driving Skills: Holds a full manual driving license for a minimum of 12 months. Demonstrates careful and considerate driving behaviour, ensuring the safety of passengers, vehicles and other road users Flexibility: Exhibits a flexible approach to working hours, rotas and locations Attention to Detail: Has an eye for detail, particularly when conducting vehicle inspections and documenting any damage. Ensures thoroughness in vehicle safety checks, cleanliness and maintenance Communication Skills and customer service orientated Organizational Skills: Efficiently manages time and tasks, ensuring timely delivery and collection of vehicles Safety Conscious: Prioritises safety in all tasks, adhering to company procedures and guidelines. Ensures vehicles are roadworthy and meets all safety standards before use. About Us: Switch is the largest privately-owned leasing company in the UK, with 85 locations nationwide. We have become one of the leading rental companies in the UK, thanks to our comprehensive fleet and excellence in customer service. With our growth come amazing opportunities to join our family business, where our people continue to remain at the heart of everything we do! Apply now and be part of our team driving growth and success! TPBN1_UKTJ

Job Title: Daytime Concierge\n\nLocation: South East London, SE16\n\nSalary: £28,000 - £36,000 per annum, depending on experience\n\nJob Type: Permanent, Full time\n\nShift Pattern: 07:00 - 19:00, 4 on 4 off shift\n\nPrincipia Estate & Asset Management is a well-established Block Management Property company looking for a Daytime Concierge for one of their Residential Properties.\n\nAs a concierge, your duty will be to ensure the best possible smooth running of the property.\n\nThe concierge must be of smart appearance, courteous, observant and willing to assist lessees, residents & visitors at all times.\n\nKey Duties and Responsibilities:\n\nThe security of the building and the safety of residents are of the utmost importance.\nFamiliarise oneself with all residents so that strangers can be identified.\nRespond to telephone calls as swiftly as possible, receive and log deliveries and deal with general enquires.\nEnsure as best possible residents conform to lease regulations i.e. items in c/p, hanging of washing, noise etc., are adhered to.\nMaintain a central daily logbook.\nTo assist contractors when on site, with keys, location and background knowledge, and enter attendance into daily log.\nMaintain an up-to-date list of emergency services and contractors telephone numbers.\nReport any Health and Fire Safety issues to the Managing Agent undertake monthly emergency lighting flick test and record.\nKeep the Concierge front desk clean and tidy and free from combustible materials at all times.\nClear up all litter, leaflets etc. from within the common areas or around the estate.\nEnsure there are no obstructions i.e. prams, bicycles etc. or hazardous materials within the common areas.\nInspect all common parts lights and replace defective bulbs where necessary, and record in log-book. Faulty light units are to be brought to the attention of the Managing Agent.\nCarry out regular security patrols of the estate and ensure all internal fire, entrance and exit doors and kept closed.\nCheck all ground level drains and gullies around the property. Report any major blockages to the managing Agents.\nCheck operation of door locks, closers and door entry systems and report any faults to the Managing Agents.\nKeep adequate stock of light bulbs and cleaning products, stationary, household items, gym household items. Orders to be placed by Managing Agents.\nParcel management for residentsAdditional duties when necessary:\n\nLiaise with Managing Agent out of hours team regarding issuing of instructions to contractors for repairs/maintenance where required.\nCheck and deal with matters reported by residents. Advise the Managing Agent if necessary.\nRemind contractors/residents of building working hours restriction.\nNotify Managing Agent of any works being undertaken within demised flats which may require a Licence to Alter.\nAssist in facilitating service contractors' site visits arranged by the Managing Agent, or residents. This particularly applies in emergency situations to ensure the safety of residents.About you:\n\nPrevious concierge experience preferrable.\nGood communications\nGood time management\nGood organisation\nGood time keepingIf you're interested in the role and would like to put yourself forward, please hit APPLY.\n\nCandidates with the relevant experience or job titles of: Front Desk Representative, Customer Service Representative, Property Assistant, Receptionist, Front of House, Property Concierge may also be considered for this role

BUILDING SAFETY REMEDIATION MANAGER MAJOR WORKS PROJECTS (12 MONTH FTC)Rendall & Rittner £Competitive, aligned to experience Home Based 12 month FTCROLE OVERVIEWThis role focuses on coordinating and progressing remediation programmes, including:Projects funded through the Building Safety Fund or Cladding Safety Scheme, and Developer-led remediation projects delivered under the terms of a Developer Remediation Contract (DRC).You will act as the central point of coordination, managing remediation applications, consultant inputs and stakeholder communication, rather than providing technical fire safety or health & safety expertise.ROLE EXPECTATIONSThis is a dynamic, multi-project role requiring strong organisation, good judgement and confidence operating in complex environments involving multiple stakeholders.You will:Lead remediation and major works projects from early planning through to completionManage and progress remediation applications and approval processes, ensuring information is complete and up to dateAct as the main point of contact for building safety and remediation matters across your portfolioSupport and oversee developer led remediation projects, monitoring progress against agreed obligations without taking on delivery liabilityManage relationships with clients, residents, surveyors, consultants, contractors and developersBalance service delivery, cost awareness and risk managementSupport Section 20 consultation processes where requiredWHAT SUCCESS LOOKS LIKEYoull be successful in this role if:Remediation and major works projects progress efficiently and compliantlyApplications, approvals and developer commitments are well coordinated and trackedClients and leaseholders feel informed, supported and confident throughout remediation activityBuilding safety risks are clearly communicated and managed through appropriate professionalsDevelopments are safe, stable and professionally managedHOW YOULL SPEND MOST OF YOUR TIMEMost weeks, youll be:Coordinating remediation and major works programmes, including faade and fire safety worksManaging and supporting BSF / CSS applications and developer remediation activityLiaising with surveyors, engineers, cost consultants and funding agentsCommunicating regularly with clients, leaseholders and residents on remediation progressConducting site visits and progress reviews as requiredProducing clear updates, reports and written communications for stakeholdersYoull work from home, with site visits as required, trusted to manage your time and priorities effectively.WHO THIS ROLE IS FORThis role suits someone who:Has experience in residential property management or project managementIs confident managing major works and remediation projectsHas worked with or alongside building safety remediation programmesIs comfortable coordinating specialists rather than owning technical designCommunicates clearly with clients, leaseholders and residentsTakes ownership and delivers a proactive, organised serviceYou may currently be working in a remediation coordination, BSF delivery or developer-interface role within a managing agent or similar organisation.EXPERIENCE THAT HELPSProven experience in property or project management, ideally with major works exposureExperience supporting or coordinating building safety remediation projectsUnderstanding of Building Safety Fund, Cladding Safety Scheme and/or Developer Remediation ContractsWorking knowledge/awareness level of FRAEW and EWS1 processesUnderstanding of the Building Safety Act and remediation landscapeWHAT WE OFFERCompetitive salary, aligned to experienceDiscretionary bonusHome-based working with portfolio travel25 days holiday plus bank holidaysPrivate medical insurance, life assurance and enhanced family leaveFully funded training and professional developmentPaid sabbaticals as a loyalty rewardPension scheme and employee assistance programmeDiscounts across travel, retail, fitness and entertainmentABOUT RENDALL & RITTNERRendall & Rittner is one of the UKs most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.HOW WE HIREInitial conversation with our talent teamInterview focused on experience, judgement and approachWe aim to complete the process within two to three weeks and communicate clearly throughout.INTERESTED?Apply with your CV.All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.TPBN1_UKTJ

Luxury Travel Agent This independent travel company are recruiting for an experienced Luxury Travel Agent, to provide expert advice and create memorable journeys for their clients. Salary circa £26,500K with an excellent commission structure Based in their offices in South West London Luxury Travel Agent Role and Responsibilities • Identify sales opportunities and convert new and repeat enquiries, • Create bespoke itineraries, • Provide pre and post travel support, • Build long term client relationships to encourage repeat business and referrals Luxury Travel Agent Skills and Experience required • Strong sales and negotiation skills, • Proven experience in worldwide travel, • Excellent communication and customer service skills, • Experience using Galileo GDS preferred Luxury Travel Agent Key Benefits • Excellent commission scheme, • Opportunities for career growth and development, • Work with a supportive team Please apply online or email lisah@candm.co.uk

Onmo believes that everyone has the right to access, understand and manage their money with confidence. Our ambition is to improve lives by providing better clarity, intelligence and technology to empower every individual in making the smartest financial decisions. We may be young but we have an incredible team in place and big ambitions for the years ahead. We design our products to help demystify money matters wherever possible, providing customers with more financial control and flexibility in their lives. This helps them get more from what they have, or with smart decisions, make more of the same. It also means people spend less time with the negative aspects of money and more on the positive - enjoying what the world has to offer. RESPONSIBILTIES • Providing the best customer support by engaging with our customers through our Live Chat, Telephone and Email channels, • Answering customer questions and queries about Onmo’s products and services, understanding our customer’s needs and providing solutions to help them with their financial ambitions, • Providing customers with assistance in managing their account and conducting account maintenance tasks, • Handling account queries about account balances, payments and any other concerns, • Maintain thorough and accurate customer service records, of customer interactions, keeping financial records confidential, • Use various database systems and technology to deliver great customer care, • Follow communication procedures, guidelines and policies, • Be on frontline in identifying, raising and supporting any cases of customer dissatisfaction or vulnerability, • Proactive Contact - maintaining contact and good relationships with our customers throughout the collection’s lifecycle, • Information Gathering - gaining a great understanding of our customer’s circumstances through various questioning techniques., • Making and receiving telephone calls, to work with our customers whilst consistently seeing their point of view and finding the best solution for everyone, to recover outstanding debts., • Negotiating, implementing, and monitoring feasible repayment solutions that consider the customers circumstances while balancing the business's best interests, • Complete income and expenditure assessments with customers and agree appropriate forbearance support FCA Compliance & Consumer Duty: At Onmo we all take collective responsibility for our individual roles in creating the best outcomes for our customers. In this role that involves: • Proactively identify areas where policies or procedures may create foreseeable harm and suggest improvements, • Participate in regular Consumer Duty training and maintain up-to-date understanding of regulatory expectations, • Following the FCA Conduct Rules:, • You must act with integrity, • You must act with due skill, care and diligence, • You must be open and cooperative with the FCA, PRA and other regulato, • You must pay due regard to the interests of customers and treat them fair, • You must observe proper standards of market conduct EXPERIENCE • Passionate in delivering great customer service with strong phone contact handling skills and active listening. You will have the ability to listen, understand and articulate challenging conversations verbally and in writing. You are naturally very friendly, polite, patient and understanding, • Strong negotiation skills, with the ability to sensitively and courageously find the best solutions for customers experiencing financial difficulties, • High attention to detail, with the ability to accurately document information., • Ability to handle sensitive financial information with discretion and confidentiality., • Capable of managing challenging conversations with customers., • Ability to multitask and manage time effectively, working in a fast-paced environment where there is constant change and growth, • Adaptable in your communication and approach to meet different customer needs, • Maintain a high quality of service when supporting a high volume of customers through a variety of contact channels, • Experience in the use of CRM systems and able to learn and adapt to multiple agent tools, • Self-motivated, can be relied upon to follow up on questions and outstanding actions for customers.

Dynamics 365 Contact Center & Customer Service Architect Shape Customer and Colleague Service Experiences with KPMG UK KPMG’s Microsoft Business Solutions practice is one of the most experienced and fastest‑growing Microsoft transformation teams in the UK. We work with organisations to modernise customer service and contact centre operations using Dynamics 365 Contact Center, Dynamics 365 Customer Service, Power Platform, and Copilot‑enabled experiences. Our focus is on designing service models that work in practice — across voice and digital channels, agent and supervisor experiences, and end‑to‑end customer journeys. We value clarity, empathy for users, and functional designs that are grounded in real operational needs. The Role As a Functional Architect specialising in Dynamics 365 Contact Center and Customer Service, you will be responsible for owning the functional design of modern contact centre and service solutions. You will work closely with clients, product owners and delivery teams to understand service operations, customer journeys and business outcomes, and translate them into clear, implementable functional designs using standard Dynamics 365 capabilities wherever possible. This is a hands‑on delivery role. You will lead functional workshops, shape solution configuration, guide functional consultants, and support delivery through build, test and go‑live. You will partner closely with Technical Architects to ensure functional designs are feasible, scalable and aligned to the overall solution architecture. Key Responsibilities Functional Solution Design • Own the functional design of Dynamics 365 Contact Center and Customer Service solutions, covering cases, interactions, queues, routing, knowledge, and service processes., • Translate business requirements into clear functional designs, user stories and configuration approaches., • Drive a “configure first” mindset, minimising unnecessary customisation. Contact Center & Omnichannel Design • Design end‑to‑end service journeys across voice, chat, email, messaging and social channels., • Define queue models, skills, routing rules and work distribution, aligned to operational goals., • Shape agent and supervisor experiences, including productivity tools, dashboards and insights. Client & Stakeholder Engagement • Lead functional workshops with service leaders, operations teams and frontline users., • Act as a trusted functional advisor, helping clients understand product capabilities, constraints and trade‑offs., • Clearly articulate functional options and recommend practical solutions. Configuration & Delivery Support • Guide and review configuration across Customer Service Hub, Contact Center capabilities and Power Platform., • Support functional testing, UAT preparation and defect triage., • Remain actively involved through go‑live and early‑life support. Adoption, Quality & Governance • Design with adoption in mind, considering usability, role clarity and operational readiness., • Ensure functional designs support reporting, quality management and continuous improvement., • Maintain clear and usable functional documentation. Collaboration with Technical Architecture • Work closely with Technical Architects to align functional requirements with technical design., • Highlight non‑functional considerations early, including performance, scalability and security., • Support integration and data design discussions from a functional perspective. Presales & Early Shaping • Contribute to proposals, demos and early solution shaping for contact centre and service transformations., • Support estimations and scope definition by clearly articulating functional complexity and dependencies. What You’ll Bring We do not expect every candidate to cover every area. What matters most is strong functional design capability, contact centre understanding, and confidence working with clients and delivery teams. Essential • Strong experience delivering Dynamics 365 Customer Service and/or Contact Center solutions in a functional role., • Solid understanding of service operations and contact centre processes, including case management and interaction handling., • Experience designing omnichannel journeys, queues, routing and agent experiences., • Comfortable leading workshops, documenting requirements and producing functional designs., • Experience supporting configuration, testing and go‑live activities., • Ability to work collaboratively with Technical Architects and development teams., • Confident communicator with clients and internal stakeholders., • Relevant Microsoft certifications or a clear commitment to achieving them. Desirable • Experience with other CCaaS platforms like AWS, Gensys etc., • Exposure to Copilot for Service, Copilot Studio or conversational AI from a functional design perspective., • Experience with D365 Customer Insights, knowledge management or workforce management concepts., • Familiarity with Power Platform capabilities used to extend service experiences., • Awareness of new Dynamics 365 releases and roadmap. Why Join KPMG’s Microsoft Business Solutions Team? • Design real‑world service experiences: Work on programmes that directly impact customers, agents and service leaders., • Strong delivery focus: Be part of teams that care about adoption, usability and operational success., • Collaborative architecture model: Work closely with technical specialists while owning functional outcomes., • Opportunities to grow: Develop deeper product expertise or progress towards Solution or Lead Architect roles., • Microsoft partnership: Access early insight into new service and contact centre capabilities., • A culture of clarity and pragmatism: We value thoughtful design, open discussion and sustainable solutions. If this sounds like the kind of role you want to do, we’d genuinely love to speak with you.

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's 'World's best companies 2024' ranking.Safran Seats is one of the world's leading manufacturers of aircraft seats, for both crew and passengers. 1 million Safran Seats-manufactured aircraft seats are currently in service with air fleets around the world.Your RoleAs Continuous Improvement Lead, you'll be responsible for leading and coaching theorganisation in driving an effective improvement journey. You'll actively lead teams and engagebusiness leaders to analyse performance, determine processes and tools, and drive theprojects and governance to implement tangible improvements.You'll become a change agent with the courage to champion improvement within the businesswith the ability to motivate others to achieve results.Key responsibilities:Continuous Improvement (CI): Lead project teams to deliver business improvements through the deployment of tool Work with business leaders to undertake continual analysis of our operations, to exposeopportunities for change & improvement Drive continuous improvement within the business and identify opportunities for improvementincluding deployment of Balanced scorecard, One Safran, Customer Improvement projects,Lean Journey & QRQC Analyse and monitor financial and customer benefits throughout the life of improvementprojectsProblem Solving Capability: Work with the Director of CI to determine the tools required & scope of CI Training across thebusiness Create, organise and deliver training to the targeted scope Coach Project Sponsors and Leaders to enable the delivery of successful projectimplementationDrive Plant / Business Unit Improvement Workstreams: Lead teams in analysing data and determining the key activities that will reduce the defectsor increase flow Use of Value-Stream Mapping to determine production bottle necks and leading the team toaddress the issues found Communicate the progress to both internal and external customers and influence theleadership team to ensure support to drive workstreams to closure Accountable for governance of improvement projects and activities.What You'll Bring:As Continuous Improvement Lead, you'll bring a wide range knowledge and experience ofproblem solving, including: Six-sigma methodologies lean manufacturing and continuous improvement tools A Black Belt qualification is essential with proven leadership in driving improvement projectsacross a business Able to act as a change agent with the courage to champion improvement within the businesswith the ability to motivate others to achieve results. Demonstrable CI project delivery experience within a production/manufacturing environmentAt Safran, we understand that diversity and inclusion make teams stronger and more effective,and as an organisation, we are committed to fair and equitable employment practices foreveryone.We also know that some candidates may be put off applying for jobs where they don't meet100% of the criteria outlined in the advert, however, we encourage anybody to apply if you candemonstrate a variety of skills and experience relevant to the requirements of this role.Please let us know if you would like to discuss any reasonable adjustments to the applicationor hiring process that may better facilitate your participation.TPBN1_UKTJ

Building Fabric Manager - £75-£85k Role Purpose The Building Fabric Manager is responsible for the effective management, maintenance, and improvement of building fabric across a designated property portfolio. The role ensures all fabric elements of commercial properties are maintained to a high standard, supporting operational performance, statutory compliance, occupier satisfaction, sustainability objectives, and asset value protection. The successful candidate will oversee planned and reactive fabric maintenance works, manage contractors and specialist suppliers, support lifecycle planning, and ensure delivery aligns with company service standards. Building Fabric Management • Manage all aspects of building fabric maintenance including:, • Roofing systems, • External façades, • Internal finishes, • Flooring, • Doors and glazing, • Decorations, • Carpentry and joinery, • Structural and minor civil works, • Drainage, • Conduct regular property inspections and condition surveys., • Identify defects, risks, and lifecycle replacement requirements., • Develop and implement planned preventative maintenance (PPM) programmes for fabric elements., • Coordinate reactive maintenance works and ensure timely resolution. Contractor & Supplier Management • Procure and manage fabric contractors and specialist suppliers., • Monitor contractor performance against KPIs, SLAs, health & safety standards, and budget expectations., • Review RAMS (Risk Assessments and Method Statements) prior to works commencing., • Ensure contractors comply with all statutory and company health & safety procedures. Compliance & Health & Safety • Ensure all works comply with:, • CDM Regulations, • Building Regulations, • Fire safety requirements, • Relevant British Standards, • Company policies and procedures, • Support audits and compliance reporting activities., • Promote safe working practices across all sites. Budget & Financial Management • Prepare and manage annual maintenance budgets relating to building fabric., • Monitor expenditure and identify cost-saving opportunities., • Support preparation of lifecycle and capital expenditure plans., • Review quotations, approve invoices, and manage financial reporting. Client & Occupier Engagement • Build strong relationships with clients, occupiers, and stakeholders., • Provide technical advice and fabric-related recommendations., • Ensure high standards of customer service and communication., • Attend client meetings and present updates on works, projects, and asset conditions. Sustainability & Asset Improvement • Support sustainability initiatives and ESG objectives., • Recommend fabric improvements that enhance energy efficiency and asset longevity., • Assist with refurbishment and improvement projects across the portfolio. Skills & Experience Required Essential • Proven experience in building fabric management, facilities management, or property maintenance within commercial real estate., • Strong technical understanding of building construction and fabric systems., • Experience managing contractors and maintenance programmes., • Knowledge of relevant health & safety legislation and compliance requirements., • Ability to interpret technical reports, drawings, and specifications., • Excellent organisational and communication skills., • Proficient in Microsoft Office and CAFM systems. Desirable • IOSH or NEBOSH qualification., • Membership of a relevant professional body such as RICS, IWFM, or CIOB., • Experience within managing agent or multi-site environments. Key Competencies • Strong attention to detail, • Commercial awareness, • Problem-solving capability, • Stakeholder management, • Ability to prioritise workload effectively, • Proactive and solutions-focused approach, • Commitment to service excellence

Purpose: To provide a resource to Field Operations with oversight of the MNX Service Partners ensuring optimum operational, compliance and fiscal results. • Service Partner refers to an airline, ground vendor or wholesaler who supplies services to MNX. Essential Job Responsibilities: • Onboarding of new Service Partners and facilitating negotiation of rates including routine rate reviews., • Review and update Ground agent QC Codes on a daily basis for accuracy and make necessary corrections with supervisor approval, • Ensure Service Partners in assigned region are aware of MNX service standards and comply with providing feedback when standards are not met., • Review and work with Operations and Profit Assurance on Vendor ELID issues., • Create strong relationships with our service partners via consistent communication., • Assist Regional Directors with preparing monthly vendor reports and distribute to ground agents ., • Work with the FOPS team, Vendor Management, and Accounting to resolve Ground Vendor payable issues., • Participate in service reviews to verify that performance is of acceptable quality and that MNX’s expectations are being met. Quality control is about adherence to requirements., • Setting up and maintain NetAgent and MxPartner access/logins Liaison between Field Operations and Vendor Management on the onboarding of new vendors by Validating insurance of vendors/drivers as well as obtaining necessary documentation needed., • Coordinate mass communication to vendors (New customer, new services (non-compliance messaging) Requirements: • 2+ year experience in transportation, quality control and compliance., • Experience in related field (Extensive internal financial, vendor management and consulting experience), • Proven ability to develop effective relationships and to work at all levels of the company including senior and executive management., • Experience working effectively across divisional lines in a complex, multi-site organization., • Excellent leadership, communication (written and oral), presentation and interpersonal skills., • Results oriented and possess excellent analytical, facilitation and strategic planning skills., • Strong organization and time management skills.

Overview:A globally recognised financial institution is seeking an ECA Agency Client Service Manager to join its Loan Agency Client Services team . This role focuses on delivering first-class relationship management to clients involved in Export Finance transactions , ensuring compliance with ECA policies and managing a complex portfolio with minimal supervision.Key Responsibilities:Portfolio Management: Act as Facility Agent, ECA Agent, and Intercreditor Agent for a portfolio of syndicated Export Finance loan transactions.ECA Coordination: Liaise with Export Credit Agencies on policies, insurance, and covered facilities.Deal Lifecycle Oversight: Manage the end-to-end lifecycle of deals, from mandate to final repayment, including amendments, waivers, and consents.Stakeholder Collaboration: Work with internal teams, clients, lenders, lawyers, and ECAs to onboard, execute, and close deals while resolving operational issues.Client Relationships: Develop and maintain strong client relationships to identify new business opportunities.Pricing & Repricing: Focus on pricing for out-of-scope events and opportunities to reprice on refinances and amendments.Requirements:Experience: Proven background in a comparable role , with a strong understanding of the Syndicated Loan Market and ECA-backed financing .Technical Skills: Ability to review agency provisions, manage amendments/waivers, and ensure compliance with ECA policy obligations .Soft Skills:Client-focused with a commitment to excellent customer service .Strong communication (written and verbal), time management, and presentation skills .Ability to work under pressure, manage priorities, and build relationships with internal and external stakeholders.Desirable: Experience in Project and Infrastructure Finance and credit exposure.Why Apply?This role offers the opportunity to manage a complex portfolio independently , work and specialist with global ECAs , and contribute to high-value transactions in a collaborative, client-centric environment . The hybrid working model and competitive salary make it an attractive proposition for experienced professionals.Location: LondonWorking Arrangement: Hybrid (2 days in office, 3 days at home)TPBN1_UKTJ

SENIOR PROPERTY MANAGERRendall & Rittner £Competitive HybridROLE OVERVIEWYou will take ownership of a high profile residential portfolio of 965 homes across five schemes, stewarding service charge budgets of around a quarter of a million pounds. Youll be empowered to set the standard for customer experience, compliance and commercial delivery, drawing on the strength of Rendall & Rittner and the wider Odevo Group.This role is ideal for someone who thrives on complexity: youll lead faade and other major works from planning to practical completion, navigate evolving building safety requirements, and collaborate closely with developer and freeholder clients, including key stakeholders.. Your credibility, judgement and calm communication will ensure residents, clients and contractors feel informed, respected and confident in your leadership.ROLE EXPECTATIONSMost days youll be coordinating works, resolving resident queries, tracking budgets and compliance actions, and preparing clear client updates. Youll plan and chair meetings, visit sites to stay close to the detail, and keep major projects on programme and on cost. Youll use data, systems and your own insight to anticipate issues early and deliver consistently excellent outcomes.WHAT SUCCESS LOOKS LIKEResidents, clients and contractors trust you because you communicate early, clearly and with solutions.Service charge budgets are accurate, transparent and on target, with variances explained and controlled.Faade and other major works progress safely, compliantly and to programme, with risks actively managed.Compliance actions are always current, evidenced and auditable across all five schemes.Meetings are purposeful, minutes are timely, and agreed actions are completed as promised.You spot opportunities to improve processes, drive value for money and enhance the resident experience.HOW YOU'LL SPEND MOST OF YOUR TIMELeading day-to-day management across five schemes, coordinating contractors, concierge and site teams.Planning and overseeing faade remediation and other major works, including Section 20 consultation.Managing service charge budgets, forecasts, purchase orders and invoice approvals.Driving statutory and building safety compliance, maintaining accurate records and action trackers.Chairing client, resident and site meetings, issuing minutes and following through on actions.Handling escalated resident queries with empathy, professionalism and timely resolution.WHO THIS ROLE IS FORYoure an experienced block/property manager who enjoys large, multi-block portfolios and complexity.You combine commercial acumen with a people first approach and calm, confident communication.Youre detail strong, deadline-driven and comfortable making decisions with imperfect information.You build strong relationships with developer and freeholder clients and manage expectations well.You take ownership, learn fast and use systems and data to keep projects and budgets on track.EXPERIENCE THAT HELPSLeading faade remediation or external wall system projects and navigating evolving building safety rules.Managing multi-scheme portfolios with complex service charge structures and major works programmes.Running procurement and contractor performance management to deliver value and quality.Working with developer clients and institutional freeholders.Chairing resident and client meetings, producing clear reports and action plans.WHAT WE OFFERCompetitive salary, aligned to experienceDiscretionary bonus25 days holiday plus bank holidaysPrivate medical insurance, life assurance and enhanced family leaveFully funded training and professional developmentPaid sabbaticals as a loyalty rewardPension scheme and employee assistance programmeDiscounts across travel, retail, fitness and entertainmentABOUT RENDALL & RITTNERRendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.HOW WE HIREInitial conversation with our talent teamInterview focused on your experience managing complex, multi-scheme portfolios, your approach to stakeholder communication and customer care, your handling of major works and building safety, and how you align with our valuesWe aim to complete the process within two to three weeks and communicate clearly throughout.INTERESTED?Apply with your CV.All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.Appointment is subject to a valid DBS check.TPBN1_UKTJ

Job Title: Asset Management Assistant Location: Nine Elms, SW London Department: Commercial Employment Type: Permanent Contract Salary: Competitive Market Rate Package Hours: 9:00 – 18:00 Monday – Friday About Us: Established in 2017, Excel Winner is leading part of Europe's largest regeneration initiatives. We aim to transform the Vauxhall, Nine Elms, and Battersea Opportunity Area by introducing new homes, creating jobs, and developing biodiverse green spaces. Summary of the Job: The Asset Management Assistant will support the day-to-day operations of the One Nine Elms project, assisting in the overall management of property operations. The role will focus on administrative coordination, financial tracking, and operational support to ensure efficient and compliant asset management. Working closely with Commercial Director, the position will play a key role in maintaining smooth operations, supporting vendor coordination, and enhancing overall performance of the asset. Job Responsibilities: • Assist in the overall operational management of the One Nine Elms project, • Support the management and coordination of the Managing Agent to ensure service delivery standards are met, • Monitor and assist in managing operational budgets, cost control, and expenditure tracking, • Support commercial reconciliation and cash flow monitoring processes, • Handle administrative tasks including documentation, reporting, and record keeping, • Assist in managing defect (snagging) issues, including tracking, coordination, and customer communication, • Support health & safety processes and ensure compliance with relevant regulations, including Building Safety requirements, • Assist in compliance monitoring and reporting to ensure all statutory and internal requirements are met, • Liaise with internal and external stakeholders, including contractors, consultants, and tenants/residents, • Provide general operational support to improve efficiency and effectiveness of asset management activities Job Requirements: • Previous experience in property management, asset management, or a related field is preferred., • Strong organizational and administrative skills with attention to detail., • Basic understanding of budgeting, cost control, and financial reporting., • Ability to manage multiple tasks and prioritise effectively in a fast-paced environment., • Good communication skills, both written and verbal, • Proactive, reliable, and able to work both independently and as part of a team, • Familiarity with compliance, health & safety, or building operations is advantageous., • Proficiency in Microsoft Office (Excel, Word, Outlook); experience with property management systems is a plus., • Fluency in English is essential; proficiency in Chinese is advantageous., • Educational background in Architecture, MEP Engineering, Real Estate Management, or a related discipline is preferred. Please Note: The duties and responsibilities listed in this job description are not exhaustive. The role may require the post holder to undertake additional tasks within the general scope of the position. Such duties should not fundamentally alter the nature of the role. This job description is intended to adapt to the evolving demands of company objectives and priorities. How to apply: If you are a motivated professional with the skills and experience to thrive in this role, we encourage you to apply by submitting your updated CV directly through LinkedIn job post.

Mercier Consultancy MD is excited to announce a vacancy for a Norwegian Speaking Customer Experience Agent who can work remotely from Greece! We are searching for motivated individuals eager to provide outstanding service to our Norwegian-speaking clients.

Mercier Consultancy MD is thrilled to announce an opening for a Danish Speaking Customer Experience Agent, offering the flexibility to work remotely from Greece! We are looking for dedicated individuals who are passionate about customer service and eager to provide exceptional support to our Danish-

Join Mercier Consultancy MD as a Swedish Speaking Customer Experience Agent and take advantage of the opportunity to work remotely from Greece! We are looking for energetic individuals who are passionate about customer service and eager to provide excellent support to our Swedish-speaking clients.

Our client is currently looking for an empathetic individual to join their Customer Service team in the Heathrow area. Answering incoming calls from customers or healthcare professionals. Making outgoing calls arranging deliveries for customers.

Mercier Consultancy MD is thrilled to offer an opportunity for an Irish Speaking Customer Service Agent in Bulgaria, complete with fully paid relocation.

Kickstart your career with Next Job Abroad as a Finnish Speaking Customer Support Agent in the dynamic iGaming sector in Malta! This is an exciting opportunity for those who wish to merge their Finnish language skills with their passion for customer service, all while enjoying the beautiful surround

Area Sales Manager - high end KBB products Area: - Cambs / Eat Anglia / Essex The Role of Area Sales Manager • This is a field based (Area Sales Manager) role where you will working from home and visit retail, distribution and merchant accounts., • As Area Sales Manager, you will plan and organise visits to customers booking appointments with Branch Managers, trade counter staff and retail assistants showcasing stunning kitchen / bathroom products., • Your customers will be exclusively be merchants, retailers and distributors., • You will be tasked with executing national strategic customer plans which optimise business opportunities for the short and long term, • Liaise with the sales team, Marketing and customer contacts to ensure that all promotional activity is delivered and followed through and all information and agreements are documented., • The vision to effectively expand market share and build on business opportunities., • Strong organisational skills to ensure demands, targets and customer expectations are met., • Demonstrate Initiative and resourcefulness creating a competitive advantage., • Ensuring Key Performance Indicators [KPIs] are achieved., • Demonstrable business skills in decision making, analysis, judgement, selling skills., • Robust planning, reporting and time management skills, • Deliver comprehensive and effective training to customers when appropriate. The Company hiring an Area Sales Manager Our client are a national well established market leading KBB brand and manufacturer stunning on-trend and classical products that are manufactured sustainably to a very high standard. This growing organisation are expanding and are looking for an energetic Area Brand Manager to deliver best in class customer service and manage relationships locally with key national accounts. This role would be absolutely ideal for a trade counter sales assistant or internal sales person, customer service agent looking for their first role on the road with a progressive company / excellent employer. The candidate for the Area Sales Manager • Personality, attitude and organisation skills what we are looking for., • Whether you are a branch based assistant, in customer services, telesales, merchandising - we want to hear from you! The Package on offer for the Area Sales Manager • £30,000, • £5,000 bonus paid monthly, • Company vehicle -hybrid or electric, • 24 days Al plus stats, • Company pension Ref: CPJ1727 The Package on offer for the Area Sales Manager • £30,000, • £5,000 bonus paid monthly, • Company vehicle -hybrid or electric, • 24 days Al plus stats, • Company pension

Mercier Consultancy MD is excited to announce an opportunity for an Irish Speaking Customer Service Agent to join our team, with the added benefit of working in beautiful Bulgaria and receiving paid relocation support.

Job Title: Customer Experience Cloud & AI SME Location: Remote / UAE / Portugal Company: Kompetenza Department: AI & Service Cloud Development Reports To: director R&D About Kompetenza Kompetenza is a Salesforce partner with a Center of Excellence in Portugal. We specialize in Salesforce FlexTeam solutions, Corporate Services Cloud, and Employer of Record (EOR) services. Our mission is to help organizations transform customer experiences through intelligent self-service portals, AI automation, and digital engagement. Role Overview We are looking for a Customer Experience Cloud & AI SME to lead the design, development, and optimization of self-service customer portals while integrating AI-driven automation across both Salesforce and external ecosystems. This role requires expertise in Salesforce Experience Cloud and a strong understanding of AI-driven automation to create seamless self-service solutions, AI-powered agents, and intelligent workflows that enhance customer engagement. The ideal candidate will work closely with clients, internal teams, and stakeholders to drive automation, improve user experience, and mentor organizations on AI adoption. Key Responsibilities 1. Develop & Optimize Self-Service Customer Portals • Design, configure, and enhance customer self-service portals using Salesforce Experience Cloud., • Implement self-service automation and AI-driven workflows to improve customer interactions., • Ensure portals are intuitive, scalable, and personalized with guided service journeys., • Integrate Einstein AI and automation tools for proactive customer support and case resolution. 1. AI-Powered Virtual Agents & Automation • Develop and optimize AI-driven virtual agents within Salesforce and external platforms., • Utilize Einstein AI, NLP, and machine learning to enhance case deflection and automate customer support., • Implement Conversational AI chatbots integrated with Live Chat, WhatsApp, and external messaging platforms., • Ensure AI agents learn from interactions to continuously improve customer responses. 1. Cross-Platform AI Automation & Integration • Work with Salesforce Flow, Omni-Channel Routing, and Process Automation to optimize service operations., • Integrate self-service portals with third-party AI tools, RPA solutions, and external APIs., • Implement AI-powered predictive analytics to personalize customer experiences. 1. Customer Engagement & AI Mentorship • Act as an AI & Experience Cloud SME, guiding clients through their AI and automation journey., • Work directly with customers to understand their challenges and tailor AI/self-service solutions., • Provide training and mentorship to businesses on how to adopt and maximize AI-driven self-service portals., • Gather feedback from end-users to enhance AI models, workflows, and self-service functionalities. 1. Data Intelligence & AI Performance Optimization • Use Salesforce Data Cloud and AI analytics to drive data-backed automation improvements., • Continuously monitor AI agent performance and customer engagement metrics to optimize processes., • Ensure compliance with data security, privacy, and ethical AI practices. 1. AI & Innovation Strategy • Stay ahead of emerging AI and Experience Cloud trends, ensuring cutting-edge solutions., • Work with internal teams to align AI automation with business and customer service objectives., • Evaluate and integrate new AI and automation tools to enhance customer experience. Key Requirements Technical Skills • 2+ years of experience in Salesforce Experience Cloud & Service Cloud (or equivalent self-service portal expertise)., • Hands-on knowledge of Einstein AI, NLP, chatbot development, and automation workflows., • Experience with Salesforce Flow, Omni-Channel Routing, and case automation., • Familiarity with third-party AI, automation, and chatbot platforms outside Salesforce., • Knowledge of API integrations, RPA, and machine learning-driven automation. Soft Skills & Experience • Passionate about customer experience, AI, and digital transformation., • Comfortable working directly with clients, understanding their self-service & AI needs., • Strong problem-solving and analytical skills to build impactful automation solutions., • Excellent communication & presentation skills, able to mentor and train customers., • Ability to learn quickly and stay updated on the latest AI and self-service technologies. Why Join Kompetenza R&D Work on cutting-edge AI & self-service portal Why Join Kompetenza? ✅ Build a lead generation machine from the ground up – an exciting opportunity to create a scalable system. ✅ Work with cutting-edge AI and automation tools to optimize sales outreach. ✅ High earning potential – competitive salary with performance-based commission. ✅ Remote work flexibility with a global team.

Fluent Software Group is part of Valsoft Corporation's family of vertical market software businesses, focused on building specialized, reliable software solutions for targeted industries. We balance product innovation with operational dependability. We operate a portfolio of vertical market software businesses across Europe and North America. We are building an Enterprise Voice AI Agent to power service delivery for one of our Netherlands-based portfolio companies and their clients at scale. We are looking for a Dutch-speaking AI Developer based in Canada to own the ongoing development and scaling of the Enterprise Voice AI Agent — built to serve one of our Netherlands-based portfolio companies and their clients. In this role, you will build and evolve a production voice AI system that processes real customer interactions at enterprise volume. You will work directly with stakeholders at our portfolio company — in Dutch — to gather requirements, refine agent behaviour, and ensure the platform meets the operational needs of their business and their clients. Dutch language proficiency is a hard requirement. You will be the primary technical point of contact for our Dutch-speaking portfolio company, conducting discussions, writing documentation, and communicating updates in Dutch as part of your daily work. Voice Agent Development & Ownership • Own end-to-end development of the Enterprise Voice AI Agent: architecture, features, integrations, and ongoing maintenance, • Build and tune AI voice agent pipelines — including speech recognition, natural language understanding, dialogue management, and text-to-speech, • Develop and maintain the frontend (React/Next.js) and backend (Node.js/Python) components of the platform, • Integrate the voice agent with the portfolio company's existing systems (CRMs, telephony platforms, APIs) and their clients' infrastructure, • Maintain a prioritized backlog and drive features and improvements to production independently Client Collaboration (in Dutch) • Serve as the main technical liaison with the portfolio company — conducting requirements sessions, reviews, and status updates in Dutch, • Translate the portfolio company's business needs into technical specifications and working software, • Write client-facing documentation, release notes, and user guides in Dutch, • Manage expectations proactively and communicate timelines, risks, and decisions clearly Agentic AI & Continuous Improvement • Design and integrate AI agents to automate testing, debugging, performance monitoring, and feature prototyping, • Supervise agentic AI outputs to ensure they align with product goals, code standards, and security requirements, • Continuously improve platform reliability, call handling quality, and voice agent performance, • Apply AI tools to documentation, observability, and operational workflows Success Looks Like • The Enterprise Voice AI Agent handles call volume reliably for our portfolio company, with high containment rates and strong client satisfaction, • Portfolio company stakeholders communicate smoothly with the development team, in Dutch, with minimal friction or delays, • New features and client requirements move from brief to production rapidly and predictably, • The platform scales cleanly to support additional clients across the portfolio, • Agentic AI workflows are a standard part of the development and QA process Required • Professional Dutch language proficiency — written and spoken (this is a non-negotiable requirement), • 1–3 years of professional software development experience, or equivalent strong project-based work, • Strong proficiency in TypeScript and modern JavaScript, • Experience building production applications with React and Next.js (routing, SSR/SSG, API routes, data fetching), • Backend experience with Node.js and/or Python (REST APIs, authentication, third-party integrations), • Working knowledge of databases (PostgreSQL, MySQL, or MongoDB), including schema design and querying, • Familiarity with testing practices and frameworks (Jest, Playwright, or Cypress), • Comfortable with Git, pull requests, code reviews, and collaborative development workflows, • Solid understanding of web fundamentals: HTTP, authentication, caching, security, and performance, • Interest in and basic experience with AI-assisted or agentic development workflows Preferred • Experience working with voice AI platforms, telephony APIs, or conversational AI systems (e.g., Twilio, Vocode, Deepgram, ElevenLabs, Rasa), • Experience with LLM integration and prompt engineering in production systems, • Experience designing, building, or supervising agentic AI tools in a software development context, • Experience deploying and operating apps on cloud platforms (Vercel, AWS, GCP, Azure, or Docker), • Experience with CI/CD pipelines, logging, monitoring, and automated testing, • Familiarity with the Dutch business and enterprise software landscape We are a small, product-focused team that ships frequently and iterates fast. Our environment is lightweight, collaborative, and supportive, with direct communication and minimal process. You will have real ownership of outcomes and a direct line to stakeholders. This role is ideal for a developer who is energized by building something new, working closely with an enterprise client, and exploring the frontier of voice AI — while maintaining the quality and reliability that production systems demand.

Estate Agent Lister • Basic salary £25,000 with realistic with on target earnings of between £55,000 and £60,000. Estate Agent Lister • If you are looking for your next career move up the property ladder we would like to hear from you. Estate Agent Lister • You will have the necessary attributes to be a champion of Residential Property Valuations and Listings in your area., • You should have a successful track record in Estate Agency and must genuinely like people and enjoy dealing with them in a business context and believe passionately in delivering a superior customer service., • You will need drive and determination to succeed in winning business and creating opportunity. Estate Agent Lister • Key objectives: Valuation and Listing of residential properties, whilst maximising fees and for sale boards. Estate Agent Lister • Basic salary £25,000 with realistic with on target earnings of between £55,000 and £60,000. Kings Permanent Recruitment for Estate Agents hits 19 years of successful trading. A milestone to be proud of... Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent...

Sales & Customer Service Agent. You will handle inbound enquiries understand customer needs recommend suitable travel options and confidently convert calls into confirmed bookings. Maintain accurate customer records and follow internal procedures.

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. Compensation: £55 - £120 (per 1 hour session) £250 - £700 (multi-session studies) Job Requirements: Show up at least 10 mins before discussion start time. Participate by completing written and oral instructions. Complete written survey provided for each panel. MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date. Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions. Customer service representative agent experience is not necessary. Job Benefits: Flexibility to take part in discussions online or in-person. No commute needed should you choose to work from home remotely. No minimum hours. You can do this part-time or full-time Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. You get to review and use new products or services before they are released to the public. You must apply on our website and complete a set of questionnaire to see if you qualify. This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

Location: North London Our client is seeking a motivated and professional Field Agent to join their growing team on a Temporary to Permanent basis. This is an exciting opportunity for an individual who enjoys working independently, engaging with customers, and contributing to high-quality field operations. The successful candidate will play a key role in representing our client in the field by conducting site visits, gathering information, supporting customer interactions, and ensuring accurate reporting. The role requires strong communication skills, attention to detail, and the ability to adapt to different working environments. Key Responsibilities Conduct field visits to gather data, complete inspections, and support operational activities. Engage professionally with customers, clients, and stakeholders while delivering excellent customer service. Accurately record findings, updates, and reports using handheld technology and internal systems. Communicate field observations and updates effectively with internal teams. Support issue resolution by identifying concerns and escalating matters where required. Maintain accurate records and complete all administrative tasks in a timely manner. Represent our client professionally at all times while working across various locations. Ensure compliance with all health, safety, and environmental procedures.Candidate Requirements Excellent customer service and interpersonal skills. Stro...

| Estate Agent | Sales Progression & Negotiation | £30K Basic, £40K OTE + Mileage | Experienced in sales progression and estate agency negotiations? Looking for a varied role where you can play a key part in both sales and lettings transactions? We're recruiting for an Estate Agent to join a dynamic and growing property business. This is an excellent opportunity for an organised and proactive property professional who enjoys managing the full sales journey, building client relationships, and ensuring transactions progress smoothly from offer through to completion. Working across both residential sales and lettings, you'll become an integral part of a supportive and ambitious team where exceptional customer service and attention to detail are highly valued. The Role As an Estate Agent, you will: • Managing residential sales and lettings negotiations, • Progressing agreed sales through to completion, liaising with solicitors, buyers, sellers and other stakeholders, • Building and maintaining strong relationships with clients and vendors, • Generating new business opportunities where possible, • Maintaining accurate records and updating CRM systems efficiently, • Delivering a high standard of customer service at all times Estate Agent Requirements • Proven experience in sales progression within estate agen...

This role is in support of Cencora's global logistics and storage services marketed through our World Courier business. The Senior Import Agent is responsible for supporting all aspects of daily import operations, from initial enquiry through to shipment recovery and final clearance, ensuring shipments are handled in a compliant, timely, and professional manner. The role requires a strong understanding of World Courier’s SOPs, written guidance, customs clearance processes, CDS, and customs declarations for both air and road freight. The successful candidate will have strong decision-making and communication skills, the ability to work independently and as part of a team, and experience liaising with clients, service providers, regulatory bodies, other World Courier offices, internal departments, Border Force, Port Health, and local customs authorities. A flexible and adaptable approach is essential due to the changing nature of customs regulations, alongside a commitment to maintaining high standards of accuracy, compliance, and customer service. This role will be based on a working pattern of 8.5 hours per day on a 40 hour working week, between Monday to Sunday, 6 am – midnight. There will be some flexibility on the days of work and core times worked. This can be discussed further at interview. Responsibilities will include: * Comply with World Courier Standard Operating Procedures (SOP), which contain specific instruc...

Estate Agent Assistant Branch Manager • You will receive an initial 6 month guaranteed salary of £40,000., • Thereafter, you will be offered a basic salary of £20,000 PLUS you will receive 0.5% of the office completions (paid monthly) of your personal listings being sold PLUS 0.5% of the office completions (paid monthly) for hitting your sales target and targets are very realistic with on target earnings of between £60,000 and £70,000., • Plus potential of up to 16% personal commission to be earned. Estate Agent Assistant Branch Manager • If you are looking for your next career move up the property ladder we would like to hear from you. They will also offer the opportunity to be fast tracked to become a Lister. Estate Agent Assistant Branch Manager • You will have the necessary attributes to be a champion of Residential Property Valuations and Listings in your area., • You should have a successful track record in Estate Agency and must genuinely like people and enjoy dealing with them in a business context and believe passionately in delivering a superior customer service., • You will need drive and determination to succeed in winning business and creating opportunity. Estate Agent Assistant Branch Manager • Key objectives: Va...

Embark on an exciting career path with Next Job Abroad as a Finnish Speaking Customer Support Agent in the dynamic iGaming industry, located in breathtaking Malta! This is a fantastic opportunity to leverage your language proficiency and customer service talents while enjoying the vibrant lifestyle

The Role We are recruiting a Customer Service Agent to join a busy Managed Service Centre on a temporary basis. Managing a high volume of customer interactions while maintaining exceptional service standards. Working collaboratively as part of a busy customer service team.

We are currently recruiting for a Cargo Agent Imports & Export to join a fast-paced and dynamic cargo operation. This role is ideal for someone with strong attention to detail who thrives in a shift-based environment. Key Responsibilities: • Handling import and export cargo documentation accurately and efficiently, • Processing AWBs, customs paperwork, and manifests, • Liaising with airlines, freight forwarders, customs authorities, and warehouse teams, • Ensuring compliance with company procedures, customs regulations, and security requirements, • Monitoring cargo movements and resolving discrepancies, • Providing excellent customer service to internal and external stakeholdersRequirements:, • Previous experience in air cargo, freight forwarding, or import/export operations, • Good understanding of customs procedures and cargo documentation, • Strong IT skills and confidence using cargo management systems, • Excellent organisational skills and attention to detail, • Ability to work independently and as part of a team Whats on Offer: • Structured 4 on / 4 off shift...

The Langham, London; Europe's first Grand Hotel is currently recruiting for Night Guest Services Agent to join our talented Langham Service team. We're an equal opportunities employer, and we welcome and value applications from all communities. ABOUT THE ROLE In the role of a Night Guest Services Agent, your key focus will be to: • take In-Room Dining orders from all in house guests., • take restaurant bookings by using the Open Table system for our Palm Court and Roux at The Landau Restaurant, • take and transfer any external calls that are coming in., • assist with handling of all emails that come to the hotel's generic email address., • ensure all wake up calls are logged, handled speedily and to Langham Brand Standards., • log and process all guest requests (i.e. extra towels, engineering issues etc.) by use of a GEMs system, • troubleshoot guest internet issues, utilising support help line when needed. ABOUT YOU • excellent customer service skills and a real understanding of 5* luxury environment service requirements, • excellent communication skills, in English language, both written and verbal, • knowledge of a foreign language (advantageous), • immaculate personal presentation, • a pro-active approach to guests and duties, • great attention to detail, • previous use of Micros, Open Table, GEMs or Opera systems is an ad...

If youve also worked in the following roles, wed also like to hear from you: Customer Support Advisor, Contact Centre Agent, Client Services Advisor, Customer Service Representative, Call Centre Agent. An exciting opportunity for a multilingual customer service professional, who is fluent in oral an

We are welcoming participants from all backgrounds, including anyone looking for customer service representative or customer service agent roles, to take part in upcoming market research studies. We help connect everyday people with flexible remote market research opportunities that influence real p

Job Title: Driver Location: Bexley Hours: Zero Hour Salary: £12.96 Benefits: Company pension scheme Employee discount scheme Funded Summer and Christmas events Cycle to work schemes Discounted car hire rates Friendly and supportive working environment Role Overview: As a Service Delivery Agent, you will ensure all vehicles are thoroughly cleaned and inspected throughout the workday. You will conduct thorough inspections, identifying any pre- and post-rental damage, following Switchs management processes. Key Responsibilities: Deliver and collect vehicles from various locations Identify and record vehicle damage using appropriate documentation/systems per Switch's damage management procedure Perform comprehensive vehicle safety checks before delivery and at quality inspection stages Accurately and clearly complete fuel sheets Debowse vehicles as instructed, adhering to safety guidelines Clean vehicles thoroughly to meet company standards and customer requirements Undertake security checks and verify rental documentation as required Complete any necessary paperwork Comply with all Switchvehicle procedures Communicate accurately and appropriately, both verbally and in writing Drive carefully and considerately Dress according to company uniform standards, maintaining a clean and smart appearance Act as an ambassador of the company, promoting company interests at all times Ideal Candidate: Driving Skills: Holds a full manual driving license for a minimum of 12 months. Demonstrates careful and considerate driving behaviour, ensuring the safety of passengers, vehicles and other road users Flexibility: Exhibits a flexible approach to working hours, rotas and locations Attention to Detail: Has an eye for detail, particularly when conducting vehicle inspections and documenting any damage. Ensures thoroughness in vehicle safety checks, cleanliness and maintenance Communication Skills and customer service orientated Organizational Skills: Efficiently manages time and tasks, ensuring timely delivery and collection of vehicles Safety Conscious: Prioritises safety in all tasks, adhering to company procedures and guidelines. Ensures vehicles are roadworthy and meets all safety standards before use. About Us: Switch is the largest privately-owned leasing company in the UK, with 85 locations nationwide. We have become one of the leading rental companies in the UK, thanks to our comprehensive fleet and excellence in customer service. With our growth come amazing opportunities to join our family business, where our people continue to remain at the heart of everything we do! Apply now and be part of our team driving growth and success! TPBN1_UKTJ

About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Highways, were supporting the safe transportation and movement of people across the UK. We dont just build roads and bridges- were building a better future, creating lasting social value that gives back to the communities in which we work. Youll be joining our Civils projects team - We deliver specialist civil engineering for the private and public sectors across the UK, building strong relationships based on a collaborative approach. Want to come and be a part of it? What will you be doing? You'll supervise and manage construction works for the Project team. Using your experience to suggest suitable construction methods. You'll carryout all briefing and putting operatives to work, ensuring the highest possible Health, Safety & Environmental standards. We'll ask you to build a good relationship with the client to meet their expectations. You'll coach and mentor staff and operatives, supervising and put to work site yardmen. Ensuring quality procedures and compliance and notifying site team of issues on site and suggestions of how to overcome them. We'll ask you to work with the Site Agent in monitoring HSEQ aspects of the project. You'll keep a full diary of site activities and have input into planning process reporting on progress to date and blockers and movers. What youll bring CSCS SMSTS Ideally: NVQ - Level 5 + First Aid Drive for results pushes for self and others to achieve targets Communication Skills - Communicates well on all types of topics Organizing and managing work -Sets clear objectives and measures progress Managing health, safety and green -Communicates a compelling and inspired health and safety vision Ethics and Values - Adheres to an appropriate (and effective set of core values and beliefs Dealing with ambiguity Can act and decide without having the full picture Developing direct reports and others - Provides challenging assignments with stretching targets Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include; Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle to work, salary finance and give as you earn schemes Enhanced maternity, paternity leave and adoption leave Reward and recognition scheme In addition, this role offers; Company car and fuel card with a range of EV and hybrid vehicles to choose from My Car Choice our salary sacrifice EV/ Hybrid car scheme Private health care and health care cash plan for you 28 days annual leave plus bank holidays Recommend a friend get rewarded for introducing people to us! Holiday purchase scheme Personal Accident Cover About us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. Were responsible and go further for our people, clients, communities and the planet Were open and seek new and better ways of exceeding expectations Were together and as one team; the whole is greater than the sum of the parts Were ambitious and embrace opportunity, to lead essential infrastructure services for life Whether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. Its an exceptional time to be a part of M Group. Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding. #MGroupH IND1 TPBN1_UKTJ

Luxury Travel AgentThis independent travel company are recruiting for an experienced Luxury Travel Agent, to provide expert advice and create memorable journeys for their clients. Salary circa £26,500K with an excellent commission structure Based in their offices in South West London Luxury Travel Agent Role and ResponsibilitiesIdentify sales opportunities and convert new and repeat enquiriesCreate bespoke itinerariesProvide pre and post travel supportBuild long term client relationships to encourage repeat business and referrals Luxury Travel Agent Skills and Experience requiredStrong sales and negotiation skillsProven experience in worldwide travel Excellent communication and customer service skillsExperience using Galileo GDS preferred Luxury Travel Agent Key BenefitsExcellent commission schemeOpportunities for career growth and developmentWork with a supportive team Please apply online or email lisah@candm.co.uk

Job Title: Ocean Freight Quotations Coordinator Location: Ipswich/Felixstowe Salary: Competitive Hours: Monday to Friday 9am to 5.30pm Simarco is an award-winning international logistics provider, driven by a deep understanding of the fast-paced nature of global trade. We specialise in delivering bespoke freight solutions across the UK, Europe, and worldwide, offering flexible, fully tailored services that are designed to meet the unique needs of our clients. Due to continued growth within our Ocean Freight division, we are looking for an experienced Ocean Freight Quotations Coordinator to join our commercial team. This is an exciting opportunity for an individual with strong Ocean Freight forwarding knowledge and a passion for delivering competitive pricing solutions whilst supporting business growth. The successful candidate will play a key role in preparing accurate, competitive and profitable quotations for Full Container Load (FCL) and Less than Container Load (LCL) shipments, with a primary focus on import opportunities from the Far East, Middle East and Mediterranean regions. Working closely with customers, shipping lines, overseas agents, suppliers, sales teams and operational departments, you will help secure new business opportunities, support customer retention and maximise quotation conversion through proactive follow-up and commercial awareness. Here at Simarco, we believe that people are the heart of our business. It is their professionalism, dedication and experience that continues to be at the core of our success! The Simarco Culture and values ~ Communication ~ Innovation ~ Accountability ~ Integrity ~ Key Skills and Qualifications to succeed in this role: Minimum 2 years' experience within an Ocean Freight forwarding environment. Experience preparing quotations for both FCL and LCL shipments. Strong understanding of Ocean Freight import operations. Knowledge of Ocean Freight markets, carrier services, transit times and international trade lanes. Commercially aware with the ability to balance competitiveness and profitability. Confident negotiating rates with shipping lines, NVOCCs, co-loaders, overseas agents and logistics partners. Strong analytical and numerical skills with excellent attention to detail. Excellent verbal and written communication skills. Customer-focused with the ability to build and maintain strong working relationships. Experience following up quotations and converting opportunities into confirmed bookings. Proficient in Microsoft Office, particularly Excel. Experience using freight forwarding, logistics or ERP systems. Strong organisational skills with the ability to manage multiple priorities and deadlines. Self-motivated, proactive and able to work effectively both independently and as part of a team. Desirable Experience: Experience handling imports from the Far East, Middle East and Mediterranean regions. Knowledge of customs clearance procedures and UK import requirements. Experience working with overseas agent and partner networks. Freight forwarding, logistics or supply chain qualification. Experience using systems such as CargoWise, Boxtop or Azyra. Experience producing quotation conversion, performance or margin reports. Personal Attributes: Commercially minded and results focused. Strong attention to detail. Positive, professional and customer-focused approach. Confident communicator with excellent relationship-building skills. Organised and able to prioritise workload effectively. Resilient and able to perform in a fast-paced environment. Collaborative team player. Driven to identify opportunities and convert quotations into profitable business. Key duties & Responsibilities: Prepare accurate, competitive and profitable Ocean Freight quotations for FCL and LCL shipments. Focus primarily on import opportunities from the Far East, Middle East and Mediterranean regions. Source, negotiate and maintain competitive pricing with shipping lines, NVOCCs, co-loaders and overseas partners. Proactively follow up quotation opportunities to maximise conversion into confirmed bookings. Build and maintain strong relationships with carriers, overseas agents, co-loaders and partner network members. Support Ocean Freight, Commercial and Sales teams with pricing solutions, market intelligence and customer-specific opportunities. Monitor market trends, carrier surcharges and industry developments to ensure quotations remain commercially viable. Maintain accurate quotation records, pricing data and customer information within company systems. Work closely with operational departments to ensure solutions are practical, achievable and customer focused. Take ownership of opportunities and contribute towards the continued growth and profitability of Simarco's Ocean Freight division. Deliver exceptional customer service whilst maintaining strong commercial awareness. Support wider departmental objectives and contribute positively to team success We can offer you: We offer a highly competitive salary. 25 days annual leave, plus 8 bank holidays. Company Pension Scheme. Discount platform including top high street retailers. Full training and support. Cycle to Work & Tusker Car Scheme. Regular engagement initiatives including treat days. Learning Management System for continuous learning. Mental health forum in place to support wellbeing. Simarco Stars recognition & rewards programme. Career development opportunities within one of the UK's leading independent logistics providers. Simarco International is committed to fostering a diverse, inclusive, and a respectful working environment. We welcome applications from individuals of all backgrounds, and we value the unique perspectives that a diverse workforce brings. We are driven by our core values of Integrity, Communication, Accountability , and Innovation , which influence how we work, collaborate, and grow as a business. TPBN1_UKTJ