Trabajos customer service coordinator en Reino Unido - Page 2

Company Description Chugai Pharma Europe (CPE) is a regional business and wholly owned subsidiary of Chugai Pharmaceutical Co., Ltd., one of Japan’s leading research-based pharmaceutical companies. Established in 1993, CPE is the regional coordinator of Chugai’s commercial, medical and business activities in Europe, as well as supporting research & development for Japan and exploring co-development and in-licensing opportunities. Our mission is to dedicate ourselves to adding value by creating and delivering innovative products and services for the medical community and human health around the world. For more information, please visit https://www.chugai.eu/ or follow us on LinkedIn at Chugai Pharma Europe Role Description This is a full-time role for a Digital Customer Engagement Manager located in London, with flexibility for remote work. Please only apply (in English) if you consider that you fulfil the below criteria. Qualifications Essential Criteria: • Completed degree or equivalent professional qualification in Business, Marketing, Communications, Digital Business, or a related field, • Digital qualification (preferable) or demonstrable experience, • Fluent English & French (oral, written and professional vocabulary), • Over 5 years of experience in a similar role, ideally in digital marketing or customer engagement (pharmaceutical industry desirable or agency), • In-depth understanding of digital channels and platforms, and their use in customer management, • Experience in omnichannel marketing (including social media), crafting personalized customer journeys, and enhancing customer engagement and experience, • Demonstrable experience leading and managing digital marketing campaigns, email journeys and social media, • Experience on managing websites and apps Go to Market model, • Experience analyzing and interpreting customer data to optimize the customer journey (Matomo/Piano/GA, SFMC/Marketo, Salesforce/Vevva/OCE), • Strong time management and flexibility, workload prioritization, and multi-tasking abilities., • Ability to work independently and collaboratively with team while leading without authority, • Proactive in sharing expertise and demonstrating a positive can-do attitude on a matrix environment, • Creates an open, trusting environment for discussing confidential/ethical issues., • Takes ownership, initiates action, and sets high professional standards, • Strong interpersonal and influencing skills; acts as a passionate and enthusiastic digital champion, • Focuses on activities that deliver results and ROI, with customer experience positive impact, • Methodical, detail-oriented approach ensuring adherence to SOPs and task completion, • Initiative, drive and autonomy; able to operate with minimal supervision and work with limited infrastructure, knowing when to consult/inform manager/others JOB PURPOSE: • The Digital Customer Engagement Manager is responsible for optimizing customer engagement opportunities and the successful implementation of holistic omnichannel projects and campaigns for impactful customer experience. General: • Understand the digital ecossystem, services, solutions, automation and brand's omnichannel journey, • Possess in-depth knowledge of digital marketing, including current trends and new technologies to inform and improve the department strategy, • Take and recommend strategic decisions that are informed by data drive analysis, researched and evidenced industry insights, • Lead , manage and engage with internal and external stakeholders, • Manage internal relationships in order to work effectively within cross-functional teams, • Drive and influence cross-functional and project teams, • Be an effective Project Manager in order to lead and influence cross-functional and project teams including Medical, sales. IT or Portfolio & Lifecycle management CEDx Specific: • Develop and execute digital initiatives by identifying key customer engagement opportunities, planning, and implementing it together with sales & marketing teams, • Ensure that digital and omnichannel tactics are seamlessly included in the overall brand strategy, enhancing the coherence and effectiveness of marketing efforts, • Maximize Chugai digital capabilities to achieve exceptional customer experience by bringing innovative thinking and a deep understanding of customer needs and behaviours, • Cultivate a "digital first" mindset within Chugai's teams while fostering a digital-first culture by promoting the importance of digital channels and ensuring that digital strategies are prioritized in marketing and sales activities, • Enhance the digital capabilities through training and support by organizing workshops, providing resources, and offering guidance to ensure that the teams are well-equipped to execute digital strategies effectively, • Manage and work effectively with agencies and other third party service providers, • Manage expenditure budgets in cooperation with finance teams, • Shape a cohesive GTM and customer offering across digital platforms by providing a consistent offering across platforms and systems, • Set, monitor and report on KPIs and quantitative objectives, • Lead and drive the omnichannel communication and implementation of the marketing strategy for optimal field execution and customer engagement and digital experience, • Work alongside portfolio management to co-create and implement a cohesive digital and marketing strategy: This involves aligning digital initiatives with portfolio goals and ensuring that all marketing efforts are integrated, • Ensure the strategy is interwoven with all marketing efforts to provide a unified customer experience, providing a unified and consistent customer experience across all touchpoints., • Implement automation in customer communications to enhance engagement and CX by making interactions more efficient and personalized, • Inspire, motivate and provide leadership, • Ensure strategic and tactical alignment with medical , sales, IT and portfolio & lifecycle teams, • Measure and demonstrate improved customer interactions through measuring impact, demonstrating improvements and making data-driven reporting and action plans

Merrifield Consultants are delighted to be partnering with a respected membership body, dedicated to advancing standards and research within its sector, to recruit a proactive and detail‑driven Knowledge & Research Assistant. This is an exciting opportunity to support a specialist department spanning museum services, library and information services and research administration. Summary of the role You will provide high‑quality administrative and customer‑facing support across three small specialist teams. You’ll play a key role in ensuring smooth day‑to‑day operations of the Museum and Library & Information Service. You will also provide administrative cover for the Research Team, supporting meetings, inboxes and project coordination. The Role Working across the Knowledge & Research department, you will support internal and external events, assist with visitor engagement and help maintain high standards across museum and library services. You will also provide administrative support to the Research Team, including inbox management, meeting coordination and budget logging. Key Details Salary: £22,641 (FTE £29,349) Contract: Part‑time / 27hrs per week over 4 or 5 days Location: London Working style: Onsite Department: Knowledge & Research Responsibilities • Support team‑wide events, including open days and activities., • Assist with internal and external events alongside the wider events team., • Welcome visitors and assist with guided tours and researcher supervision., • Support the movement, storage, packing and documentation of collections., • Assist with heritage projects such as oral history recording and editing., • Help maintain displays and ensure the museum environment is well presented., • Carry out circulation tasks: issuing, renewing and returning books., • Maintain OpenAthens accounts and support members with access queries., • Catalogue new materials and keep collections organised and tidy., • Provide cover for the Knowledge & Research Coordinator on non‑working days., • Respond to enquiries and maintain administrative records., • Manage inboxes, triage enquiries and coordinate responses., • Arrange meetings, take minutes and support project administration., • Assist with budget monitoring, logging expenses and collating receipts. Person Specification Essential • Experience in a busy, customer‑facing administrative role., • Excellent IT skills, including MS Office., • Strong organisational skills and attention to detail., • Confident communicator with good customer service experience., • Flexible, proactive and able to prioritise effectively. Desirable • Experience in a museum, gallery, library or similar public‑facing environment., • Knowledge of library systems, including cataloguing and OpenAthens., • Experience in the charity or membership sector. How to Apply If you are excited by the opportunity to support a specialist Knowledge & Research team and enjoy working in a varied, customer‑focused environment, we would love to hear from you. Please apply today or contact Merrifield Consultants for further information. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

An internationally renowned company is seeking an Account Coordinator with German language skills to join their team on a full time, permanent basis. Utilising your English and German language skills, the successful candidate will be responsible for providing a high level of customer service at all times ensuring sales opportunities are maximised through various communication channels. Responsibilities will include, but will not be limited to: • Developing and maintaining good relationships with customers to ensure the highest level of satisfaction, • Providing exceptional support via phone and email in the German language, • Assisting with customer enquiries and resolve any issues with a friendly and positive approach, • Maintain accurate records and ensure that all customer interactions are well-documented The ideal candidate will have a proven track record of success working within a customer service role, you will possess excellent communication skills and be an excellent team player. In return the company is offering a competitive salary and a range of company benefits too. For further information or to apply, please submit your CV through this website today. Park Street People Ltd is an Equal Opportunities Employer. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We are acting as an Employment Agency in relation to this role.

Location: Unit 2, Sovereign House, Coronation Road, London, NW10 7QP *Full time *£45,000 – £50,000 DOE We’re looking for an experienced, people‑focused Transport Manager / Service Coordinator to lead transport operations at our Park Royal site. This is a hands‑on leadership role, managing a team of up to 25 drivers, ensuring full compliance with transport and waste legislation, and delivering a safe, reliable, customer‑focused service in a fast‑paced environment. Working pattern: *Monday – Friday | 10:00 – 19:00 (45 hrs per week) *On‑call: Alternate weekends What you’ll be responsible for: • Leading Health & Safety and promoting a strong safety‑first culture, • Ensuring compliance with transport, waste and H&S legislation, • Planning and optimising routes, resources, and driver schedules, • Managing KPIs, performance data, payroll, overtime and WTD compliance, • Working closely with Fleet, Operations, Customer Service & Commercial teams, • Recruiting, developing and engaging operational teams, • Delivering excellent customer service across installs, repairs and removals About you: • Proven experience in transport, logistics or operational leadership, • Strong working knowledge of transport legislation and compliance, • Confident people manager who can motivate and hold teams accountable, • Data‑driven with strong organisational and IT skills (Excel, Word, PowerPoint), • Calm, proactive problem solver in a fast‑moving environment Desirable: • CPC (Transport Manager) or willingness to obtain, • IOSH qualification, • LGV and/or ADR licence What we offer: • A salary of £45,000 – £50,000 (DOE), • Annual pay review, • 5 weeks’ holiday, • Life insurance, • Contributory pension scheme, • Cycle to Work scheme, • SteriCares employee support fund, • Learning & development through the Stericycle Learning Journey, • Flu & eye test vouchers — plus more If you’re a strong transport leader who thrives in a people‑focused, safety‑led operation, we’d love to hear from you.

Our client, a luxury fabric and cloth brand, is seeking an experienced and highly organised Operations Coordinator to join their London head office on a permanent basis. This is an exciting opportunity for someone with experience within textiles, interiors, luxury goods, or a product-led business who thrives in a fast-paced environment and enjoys working across operations, logistics, systems, customer service, and commercial support. The successful candidate will play a key role in ensuring the smooth day-to-day running of the business, working closely with internal teams, international partners, suppliers, customers, and external stakeholders across the UK, Europe, and the US. Key Responsibilities • Coordinate and support operational processes across the business, ensuring workflows are managed efficiently and proactively., • Act as a key liaison between internal departments, external partners, suppliers, and global stakeholders., • Develop a strong understanding of business systems, operational procedures, and internal processes to support effective day-to-day operations and decision-making., • Produce regular sales, operational, and performance reports for senior management., • Prepare royalty reporting and support relationships with external design partners., • Monitor and track annual targets across territories and showroom locations., • Analyse collection performance, sales trends, and order conversion data to support commercial decision-making., • Support and maintain integrations between the company website, ERP system, and third-party platforms., • Liaise with developers and external service providers to troubleshoot issues and support operational improvements., • Manage inbound stock deliveries and oversee allocation against outstanding customer orders., • Monitor stock levels across products and sampling inventory to ensure availability and operational efficiency., • Implement pricing updates across collections while maintaining margin consistency., • Oversee order processing across the UK, Europe, the US, and selected international regions, ensuring accuracy, efficiency, and a high level of customer service., • Provide exceptional customer service support to UK, European, and US customers, responding to enquiries professionally and efficiently across orders, deliveries, product information, and operational queries., • Build strong relationships with customers, suppliers, and trade partners, ensuring a premium client experience at all times., • Support trade account setup and approval processes., • Coordinate internal scheduling, including holidays, remote working, and team calendars., • Provide cross-functional support across departments during periods of absence or peak trading periods., • Assist accounts and operational teams with administrative support where required., • Identify opportunities to improve operational processes, customer experience, and internal efficiencies. Candidate Profile • Previous experience within operations, customer service, logistics, sales support, or business administration, ideally within luxury, textiles, interiors, fashion, or a creative product-led business., • Proven experience supporting UK and international customers, ideally across European and US markets., • Exceptional organisational skills with strong attention to detail and the ability to manage multiple priorities simultaneously., • Strong Microsoft Office skills, particularly Excel, with confidence working across reporting and operational systems., • Experience using ERP systems, ecommerce platforms, or integrated business systems would be highly advantageous., • Excellent communication and interpersonal skills, with the ability to build strong relationships internally and externally., • A proactive, solutions-focused, and adaptable approach to work., • Strong problem-solving skills and the ability to work effectively under pressure in a fast-paced environment., • Commercially aware with a customer-first mindset and a passion for delivering a high standard of service., • Able to work independently while collaborating effectively within a team environment., • A background or qualification in textiles, design, merchandising, business, or a related field would be advantageous.

Food & Beverage Assistant/Cellar Person Location: Westminster Salary: £31,500 plus overtime Hours: Full-Time – 40 hours per week Mon-Fri One Great George Street is a prestigious, Grade II listed venue nestled in the heart of Westminster, London. This stunning Edwardian building, known for its iconic four-domed architecture, offers exceptional facilities for conferences, meetings, gala dinners, receptions, and weddings. It also serves as the headquarters of the Institution of Civil Engineers — a globally respected body dedicated to promoting innovation, knowledge exchange, and excellence in civil engineering. The Role: We’re looking for a hands-on, customer focused Food & Beverage Assistant/Cellar person to join our Catering team at OGGS. This is a varied role, ideal for someone who enjoys working across cellar operations, café/bar service, and events, while helping to maintain high hospitality standards. You’ll split your time evenly between cellar responsibilities and front of house food & beverage service, playing a key role in delivering outstanding experiences across Kendal’s, events, conferences, meetings, room service, and bar operations. Key Responsibilities: • Managing cellar operations, including stock control, deliveries, issuing stock, and maintaining cellar integrity., • Supporting the running of running events, conferences, meetings, café bar and room service operations, • Assisting with beverage ordering, stock projections, and monitoring consumption, • Coaching and guiding casual and temporary staff during events and bar service, • Liaising closely with kitchen and front of house teams to deliver smooth, high-quality service, • Ensuring compliance with licensing laws, food allergen legislation, and health & safety standards, • Maintaining accurate stock records and supporting stocktakes using the P2P (Procure Wizard) system, • Identifying risks, resolving issues promptly, and escalating where required, • This is a physical role that requires some manual handling. All relevant manual handling training and safety equipment will be provided. About You: • Strong background in conference, banqueting, hotel, or venue administration (e.g., Sales/Conference Coordinator)., • Excellent command of written and spoken English., • Confident MS Word, Excel and Outlook user., • Experience using a computerised diary system., • Exceptional organisational skills and the ability to prioritise effectively., • Comfortable using initiative and working flexibly in a changing environment., • Experience in operational roles within a hotel or venue setting., • Brilliant customer focus and attention to detail., • Strong communication and confident but appropriate assertiveness., • Team‑orientated with excellent relationship‑building skills., • Able to generate ideas, improve processes and influence client satisfaction., • Highly organised, proactive, and able to re‑prioritise in a dynamic environment. Qualifications: • Good level of education (GCSE or equivalent)., • NVQ / HNC or above in Hospitality / Catering Management is desirable, • WSET basic wines and spirits certificate or equivalent desirable ICE Group Benefits: • 25 days annual leave plus Bank Holidays, • Shutdown over Christmas period, • Annual £100 allowance towards your well-being, • Discounted hot food from on-site Café bar., • Up to eight per cent of salary contributed to a personal pension scheme., • 24-hour employee support line, • Death in service benefit equivalent to one year’s salary, • Interest free season ticket loan, • Cycle to work scheme., • Big Gym membership savings with the Gymflex scheme, • Your Rewards discount scheme ICE Group is an equal opportunities employer and are committed to ensuring an inclusive recruitment process. We welcome applications from disabled candidates and will provide reasonable adjustments throughout the recruitment process. If you need support or an alternative format, please contact us at people.team@ice.org.uk General Data Protection Regulations (GDPR) 2018 The data collected via this application process will only be used by the ICE Group for the purpose of recruitment and for the performance of an employment contract if a job offer is made. This data will not be disclosed to any external sources without express consent unless required to do so by law. Unsuccessful applicants’ data, both electronic and paper will be deleted/shredded six months from date of application. For any questions or concerns about your personal data, please get in touch with our Data Protection Officer at the details provided below: at Email: dataprotection@ice.org.uk Applicants have the right to complain to the ICO at http://ico.org.uk/ if they have a concern with the way ICE is handling their data.

Entry Level Sales and Customer Service Role - Immediate Starts Full-Time Equivalent Position (£24,000 - £30,000 OTE) Looking for a role that will support you and develop your skills within fast-paced sales and customer-facing environments? Join a growing and thriving sales and customer service team in Croydon! Our client, a well-established sales and marketing company located in Croydon, is currently on the lookout for ambitious individuals to support their ongoing growth and rising client demand. The key attributes they are looking for are: • Positive and Proactive: A "can-do" attitude is essential., • Professional: Maintain a professional manner and appearance., • High Standards: Committed to high customer service standards., • Full Availability: Full-time availability (4/5 days a week between Monday and Saturday). Note: This role is NOT suitable for international students or those in full-time education. What You'll Be Doing • Generating New Business: Building a new customer base for clients within residential environments., • Team Collaboration: Working alongside a motivated and high-energy sales team., • Customer Service: Providing high-quality service and brand representation., • Sales Acquisition: Driving results through face-to-face interactions. The Rewards of Joining This Team • Elite Mentorship: Access to expert coaching in sales, marketing, and customer service., • Team Culture: Immerse yourself in a workspace that feels like a community. From office buzz to epic social events, the energy never stops., • Built-In Support: Join a successful, established team of pros who have your back and will help you smash your targets from day one., • Unlimited Financial Freedom: Benefit from completely uncapped earnings. With enticing incentives and commission structures, your income potential has no ceiling., • Global & National Travel: From regional road trips to international retreats, our client takes their success on the road! The Process They are currently holding informal chats for their new sales and customer service roles. Send your CV to the recruitment team today for this immediate-start opportunity, and they’ll reach out if you're selected for the next steps. Experience is not necessary for this full-time equivalent, self-employed, commission-based role due to their development programme. However, experience in the following areas may give you a head start: retail, warehouse, administration, receptionist, customer service, marketing, sales assistant, cleaner, promotions, events coordinator, or any kind of hospitality (hotel, front of house, or bar) experience. Why? If you have a background in any of these areas, you will have already developed a strong work ethic and essential communication skills. This role is not suitable for candidates still in education (school/College/University), or current international students. Due to availability, our client is seeking candidates that can work 4-5 full days per week. If you feel you meet these requirements APPLY NOW!! (Immediate Starts Available) *Please note: By applying to this advert, you acknowledge that our privacy policy applies and give consent for Blackwater Recruitment to share your data with our client so they may contact you regarding this role or any other role they deem suitable. For more information, please see our website before applying.

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges. The Operations Coordinator manages all aspects of domestic and cross-border shipments, including documentation, routing, and carrier coordination. It requires negotiating competitive freight rates, auditing invoices, and ensuring compliance with regulatory standards. Daily responsibilities include collaborating with customs brokers, supporting sales with accurate quotes, and resolving shipping issues to maintain high customer satisfaction. Building strong relationships with carriers, internal teams, and clients is essential, along with contributing to cost-saving and process improvement initiatives. This role Schedule will be : 4 days on, 4 days off, working from 7 AM to 7 PM. Key Responsibilities: Documentation & Compliance: • Generate and review airline bills, motor carrier bills of lading (BOL), export/import declarations, NAFTA/USMCA forms, and other domestic paperwork., • Maintain accurate records to meet corporate standards and regulatory requirements. Shipment Routing & Optimisation: • Select the optimal mode of transport (ground, air, courier) for all U.S. and cross-border Canadian shipments., • Analyse cost-time trade-offs to balance service levels with budget objectives. Rate Negotiation & Carrier Management: • Negotiate competitive rates and service agreements with motor carriers, freight forwarders, and couriers (e.g., UPS, DHL, FedEx)., • Monitor carrier performance and recommend partnerships that drive cost savings and reliability. Brokerage Coordination: • Liaise daily with customs brokers to provide import documentation, track entries, and expedite clearance for inbound shipments., • Troubleshoot and resolve brokerage issues to avoid delays or penalties. Sales Support & Quoting: • Partner with domestic sales to gather weight/dimension data, prepare accurate freight quotes, and recommend the most economical carriers., • Empower sales teams with timely shipping insights and potential cost-saving strategies. Freight Bill Auditing: • Audit domestic freight invoices for accuracy, identify billing discrepancies, and liaise with carriers to dispute or adjust charges., • Track audit outcomes and contribute to ongoing cost-control initiatives. Customer Service & Issue Resolution: • Act as the primary point of contact for client inquiries and shipment status updates., • Investigate service failures or complaints, propose corrective actions, and follow through to client satisfaction. Relationship Management: • Build and maintain strong, trust-based relationships with internal teams and external partners., • Consistently deliver exceptional service to strengthen customer loyalty. Other Duties: • Undertake special projects and continuous-improvement initiatives as assigned by management. Skills & Abilities: • Excellent verbal and written communication skills; intuitive listening and problem-solving abilities., • Proven capacity to work under pressure in fast-paced environments and manage multiple priorities., • Strong analytical mind with meticulous attention to detail., • Proficient in TMS/ERP systems and the Microsoft Office suite., • Client-focused, proactive attitude with a proven record of delivering service excellence., • Quick learner with excellent memory recall of operational data, rates, and carrier guidelines. Education & Experience: • 2 years experience in freight operations, logistics, or a related field., • Practical experience with motor carriers, freight forwarders, or express couriers. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Recruitment Agency Policy At Crane Worldwide3 Logistics we manage all hiring directly and do not accept unsolicited CVs or candidate profiles from recruitment agencies or search firms. Agencies must not contact our employees or managers directly with candidate details. Where recruitment support is required, we will engage trusted partners from our PSL through a formal written agreement. Any CVs received without such an agreement will not be liable for any associated placement fees. We appreciate your cooperation in respecting this policy.

The Company The Outform Group is an award‑winning global innovation agency. We partner with some of the world’s most recognisable brands and retailers to transform customer experience through insight, technology, and creativity. Our ambition is to be revered as the agency shaping the Future of Retail, and in EMEA we continue to grow with pace and purpose. The Opportunity We are seeking a highly organised and proactive Fulfilment & Portal Coordinator to join our team. This role is essential to ensuring the smooth operation of our spare parts fulfilment ecosystem, supporting retail display programmes across EMEA. You will be the guardian of our fulfilment portal, ensuring accuracy, efficiency, and exceptional service for our clients and retail partners. The Role This role is responsible for monitoring, maintaining, and optimising Outform’s spare parts and fulfilment portal. You will manage stock levels, process maintenance tickets, coordinate replacement parts, and ensure timely fulfilment to stores or installation engineers. A detail‑driven coordinator with strong communication skills, you will act as the operational backbone of our after‑sales support function. Job Title: Fulfilment & Portal Coordinator- Beauty Reporting to: Beauty Services PM Location: London or Fleet, UK Hours of Work: 9am – 5.30pm, 37.5 hours per week Key Responsibilities Portal & Stock Management Portal oversight — Monitor and maintain the spare parts fulfilment portal, ensuring all data is accurate, up to date, and aligned with live retail display programmes. Stock level management — Track inventory levels across all spare parts, identifying replenishment needs and coordinating with internal teams to maintain optimal stock. Data accuracy — Ensure product codes, descriptions, imagery, and technical information are correctly maintained within the portal. Reporting — Generate regular reports on stock usage, ticket volumes, fulfilment timelines, and recurring issues. Maintenance Ticket Handling Ticket triage — Receive and assess maintenance tickets submitted by clients or retailers, identifying the issue and determining the appropriate response. Replacement coordination — Arrange dispatch of spare parts either directly to stores or via an installation engineer, depending on the complexity of the issue. Issue resolution — Liaise with internal teams (production, engineering, logistics) to resolve technical or fulfilment‑related queries. Client communication — Provide clear updates to clients and retailers on ticket status, expected delivery times, and next steps. Operational Coordination Process optimisation — Continuously review fulfilment workflows to improve speed, accuracy, and customer experience. Cross‑functional collaboration — Work closely with logistics, warehouse, engineering, and client services teams to ensure seamless fulfilment operations. Quality assurance — Ensure all dispatched parts meet Outform’s quality standards and are packaged appropriately for safe delivery. Engineer scheduling — Coordinate with installation partners when on‑site support is required. Client & Retailer Support Relationship management — Build strong working relationships with clients and retail partners, ensuring a high‑quality after‑sales experience. Guideline adherence — Ensure all fulfilment activity aligns with retailer requirements, store processes, and visual merchandising standards. Service excellence — Act as a trusted point of contact for all spare‑parts‑related queries, ensuring timely and professional communication. Key Skills and Experience Proven experience in retail operations, after‑sales support, logistics coordination, or fulfilment management. Strong understanding of inventory systems, ticketing platforms, or portal‑based workflows. Excellent communication and stakeholder‑management skills. High level of accuracy, organisation, and attention to detail. Ability to multitask and prioritise in a fast‑paced environment. Proficient in Microsoft Office Suite and comfortable learning new digital tools. Analytical mindset with strong problem‑solving abilities. Proactive, self‑motivated, and committed to delivering exceptional service. Package Salary: Competitive, depending on background and experience Benefits: 5% company pension contribution Private healthcare and Medicash plan Death in Service (DIS) insurance 27 days holiday EMEA Bonus

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges. The Operations Coordinator position is responsible quoting, routing, rating, monitoring and coordinating international shipments (air/ocean import/export) from pick-up through to delivery. Essential Job Functions • Deals directly with clients, customs and agents to ensure the quickest and best movement of cargo throughout the world., • Prepares documents necessary to complete export, import and customs clearance process, • Track and trace cargo as necessary to insure proper movement and delivery., • Proper and correct billing and cost information populated in TMF for accurate invoicing and job costing, • Communicate with customers regarding disposition of Freight (i.e. tracking & tracing, routing & dispatching, and rate quotations)., • Communicate & correspond with other Company branches and agents for customer satisfaction, and ensure excellent service execution., • Seek the most profitable mode of shipment yet meet customer’s requirement for the movement of freight., • KPI adherence – DNI / LNR / Cost accuracy / ROTP, • Ensure Compliance in line with company standers., • Other Duties as assigned. Education & Experience: • 2 years experience in freight operations, logistics, or a related field. Physical Duties & Requirements • Talking, hearing and using hands to operate a computer keyboard, mouse and other computer components, • Sitting for extended periods of time, • Walking within the warehouse and inspecting freight Other Skills & Abilities • Must possess strong working knowledge of all rules, regulations, governance and documentation preparations, as it pertains to both Imports and Exports., • Must have strong verbal and written communication skills., • The ability to work in a fast-paced environment., • Strong organizational skills are required, due to the high volume and demands of the position., • Strong knowledge of Microsoft word and excel., • Other duties as assigned. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Recruitment Agency Policy At Crane Worldwide Logistics we manage all hiring directly and do not accept unsolicited CVs or candidate profiles from recruitment agencies or search firms. Agencies must not contact our employees or managers directly with candidate details. Where recruitment support is required, we will engage trusted partners through a formal written agreement. Any CVs received without such an agreement will be treated as direct applications, and Crane Worldwide Logistics will not be liable for any associated placement fees. We appreciate your cooperation in respecting this policy.

Company Description House of Decant is a destination for discerning drink lovers — offering a carefully curated selection of premium spirits, wines, and other exceptional drinks through our e-commerce platform. We believe that discovering and enjoying great drinks should feel effortless, elevated, and personal The Operations Coordinator / Buyer’s Assistant supports the day-to-day operational execution of House of Decant’s inventory, product listings, and supplier activity. This role focuses on accurate execution, coordination, and follow-through across inventory, systems, and logistics. The role works closely with buying, warehouse, and customer service teams to ensure products are correctly set up, stock is in the right place, and operational issues are resolved quickly. Key ResponsibilitiesInventory & Stock Support • Maintain accurate inventory levels across multiple locations, • Assist with inter-location stock transfers to meet demand and reduce stock imbalances, • Monitor stock levels and flag shortages, overstocks, or discrepancies Product Setup & Maintenance • Set up and maintain product listings across systems, • Upload product data, images, SKUs, and pricing updates, • Ensure listings are accurate and live on time for launches and promotions Supplier & Purchase Order Support • Assist with purchase order creation and tracking, • Follow up with suppliers on delivery timelines and discrepancies, • Maintain accurate records of orders, deliveries, and invoices Logistics & Fulfilment Coordination • Coordinate inbound shipments with suppliers and warehouses, • Support stock transfers between locations, • Work with warehouse teams to resolve fulfilment or stock issues Reporting & Admin • Track basic sales, stock movement, and inventory performance, • Prepare regular reports to support reordering and planning decisions, • Keep operational documentation and systems up to date Launch & Promotion Support • Support new product launches and promotional campaigns, • Ensure stock availability, correct pricing, and accurate listings, • Coordinate with internal teams to ensure operational readiness Cross-Team Collaboration • Act as a point of contact between buying, warehouse, and customer service teams, • Escalate issues clearly and early when problems arise, • Support process improvements to reduce errors and improve efficiency Skills & Experience • 2–5 years’ experience in operations, inventory, buying support, or e-commerce, • Strong attention to detail and comfort working with data and systems, • Organised, reliable, and able to manage multiple tasks simultaneously, • Confident communicator with suppliers and internal teams, • Proactive mindset — spots problems before they escalate Free WSET programme Salary 35,000

At Oliver Wyman, a Marsh (NYSE: MRSH) business, we bring deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments. As a business of Marsh, we work alongside the world’s leading experts across risk, reinsurance and capital, people and investments, and management consulting. Together with Marsh Risk, Guy Carpenter, and Mercer, we help organizations build resilience and competitive advantages from every angle. With annual revenue over $24 billion and more than 90,000 colleagues in 130 countries, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow us on LinkedIn and X. The Opportunity: Reporting to the Recruiting Lead, the Recruiting Coordinator coordinates the day-to-day operations of recruiting Experienced Consultants in Europe. Responsibilities include ensuring a smooth recruiting process to help that the hiring goals are achieved while addressing the logistical, geographical and branding issues of recruiting experienced consultants with a focus on building a diverse candidate pool. Please Note: Oliver Wyman operates a hybrid working policy and we will require the successful candidate to work from the London office at least 60% of the time. Key Responsibilities: • Source candidates with different levels of experience for diverse Practice Groups in the different markets in Europe using various channels including direct sourcing on LinkedIn and referrals., • Review and process CVs according to the defined criteria and coordinate screening by Practice Groups, • Work together with Executive Assistants responsible for scheduling interviews for all interviewing rounds, communicating with those relevant to the process, • Collaborate with Partners, Consultants and Executive Assistants to ensure that recruitment processes run smoothly., • Coordinate feedback and offer process, ensuring evaluation and hiring guidelines are followed while providing a great candidate experience, • Obtain necessary approvals and produce contract and offer letter documents using Oliver Wyman formatting styles and obtain references, • Provide insight and manage local operational/contractual nuances for European Geographies, • Coordinate and assist in the new hire process and on-boarding procedures, including managing start dates, • Liaise with the HC Services team to ensure files are complete, visa issues are identified, etc., • Work with Talent Management, Learning & Development and Operations teams to ensure successful integration of new staff, • Maintain/update recruiting IT system (WorkDay) and required databases to ensure accuracy of information for firm use, • Assist with other areas of recruitment projects as required. Experience Required: • Up to 2 years of experience working internally within an HR function or within the services industry, • At least a Bachelors' degree, • Ideally you already gained experience with coordinating interview processes, direct sourcing and/or building candidate pipelines Skills and Attributes: • You have the desire to work in an international environment within a European team, • Exceptional organizational skills and the ability to successfully handle multiple tasks simultaneously, • Strong intellect and common sense with a focus on customer service, • An excellent command of details and ability to follow-up, • Effective oral and written communication skills in English, • A team player able to function independently, but collaboratively, in a fast-paced environment, • Highly self-motivated with excellent interpersonal skills and the ability to work effectively with diverse personalities, • A results-oriented person who thinks “outside of the box”, • You are an individual known for his/her enthusiasm, integrity and willingness to “roll up his/her sleeves” to get the job done, even the more mundane aspects of the job. Technical Skills: • A thorough knowledge of Word and Excel to maintain spreadsheets and database. Why Join Us? At Oliver Wyman, we are committed to creating a diverse and inclusive environment where everyone can thrive. We value collaboration, integrity, and excellence, and we encourage our team members to bring their authentic selves to work. Our culture promotes continuous learning and development, providing opportunities for growth and advancement within the firm. We offer competitive compensation, comprehensive benefits, and a flexible work environment that supports work-life balance. Join us in making a difference for our clients and communities while advancing your career in a supportive and innovative setting. Oliver Wyman is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

🔶 Office Administrator / Service Desk Coordinator 📍 Battersea, London (Full-Time, On-Site) 💼 Heat-Plex Limited About Heat-Plex Heat-Plex is a fast-growing, premium plumbing, heating and gas company operating across London. We work with private homeowners, landlords and managing agents, delivering high standards of workmanship and customer care. We are approaching £1.5m+ turnover and are now building a stronger in-house office team to support our next stage of growth. This is not a quiet reception role. It is a key position at the centre of a busy operations team. The Role • You will be the first point of contact for our customers and engineers., • Your role is to keep the diary flowing, ensure communication is clear and professional, and help the business operate efficiently day to day., • You will work closely with our Operations Manager and leadership team. Core Responsibilities • Answer all incoming calls professionally and confidently, • Book jobs accurately into our CRM system, • Manage customer emails and respond with clear, well-written communication, • Coordinate engineer diaries and confirm appointments, • Follow up on quotations and outstanding approvals, • Support with aftercare and customer satisfaction follow-ups, • Assist with general office coordination and admin tasks, • Help maintain high standards of organisation and workflow You will play a direct role in improving customer experience and helping the company grow. What We’re Looking For We are looking for someone who: • Speaks clearly and confidently on the phone, • Writes professional, polished emails, • Is highly organised and calm under pressure, • Can manage multiple tasks without losing detail, • Is proactive and takes ownership rather than waiting for instruction, • Enjoys working in a fast-paced environment, • Wants to grow with a business, not just “do a job” Previous administrative or service desk experience is preferred. Experience in trades, property or construction environments is a bonus — but not essential. Systems Experience with: • Microsoft Office, • CRM systems (training provided), • Scheduling or diary management software What We Offer • Competitive salary (based on experience), • A growing, ambitious company environment, • Opportunity to develop into a senior office or operations role, • Supportive team culture, • Modern office space in Battersea Important This role is fully on-site. We are building a strong office culture and require someone present and engaged with the team. If you are organised, confident and ready to take ownership in a growing business, we would love to hear from you.

Service Controller\n\nWembley\n\nAbout Flannery Plant Hire:\n\nWe are a leading provider of plant hire services across the UK. With decades of experience in the industry, we offer an extensive fleet of modern, well-maintained equipment ranging from excavators to dump trucks, all backed by a commitment to safety, reliability, and exceptional customer service. We work closely with clients in construction, civil engineering, and infrastructure, ensuring they have the right tools to get the job done efficiently.\n\nWe are seeking a detail-oriented and highly organized Service Controller to join our dynamic team. The Service Controller will play a crucial role in ensuring the effective and efficient maintenance and repair of our fleet of plant machinery. The successful candidate will be responsible for coordinating service schedules, managing repair requests, liaising with engineers, and ensuring minimal downtime for our equipment.\n\nKey Responsibilities:\n\n· Plan and coordinate routine maintenance schedules for all plant machinery, ensuring timely servicing to prevent breakdowns and maximize equipment uptime.\n\n· Manage and prioritize repair requests, assigning tasks to service engineers based on urgency and availability, and ensuring repairs are completed promptly and to a high standard.\n\n· Monitor and manage parts inventory, ensuring that required parts are available for scheduled maintenance and emergency repairs.\n\n· Act as the main point of contact between site teams, engineers, and management, providing clear and concise updates on equipment status, repair progress, and any potential issues.\n\n· Maintain accurate records of all maintenance and repair activities, including parts used, engineer time, and equipment downtime.\n\n· Ensure all service activities are carried out in compliance with health and safety regulations and company policies.\n\n· Produce regular reports on equipment performance, service schedules, and repair outcomes, identifying trends and areas for improvement.\n\nSkills and Experience:\n\n· Proven experience in a service controller, service coordinator, or similar role within the plant hire, construction, or heavy machinery industry.\n\n· Strong understanding of plant machinery, including maintenance requirements and common repair issues.\n\n· Exceptional organizational and time management skills, with the ability to manage multiple tasks and priorities simultaneously.\n\n· Excellent communication skills, both written and verbal, with the ability to effectively liaise with engineers, site teams, and management.\n\n· Competency in using service management software, scheduling tools, and Microsoft Office Suite (Word, Excel, Outlook).\n\n· Ability to troubleshoot and resolve issues quickly and effectively, minimizing equipment downtime.\n\n· High level of attention to detail, ensuring accuracy in record-keeping and reporting.\n\nWhat We Offer:\n\n \n\n We offer a highly competitive salary and package that reflects your skills and experience.\n\n \n\n Enjoy 24 days plus bank holiday annual leave and personal leave to maintain a healthy work life balance.\n\n \n\n Take advantage of training programs, workshops, and seminars to enhance your skills and advance your career.\n\n \n\n Access to free, confidential support services for personal and work-related issues.\n\n \n\n Join a company that prioritises safety and sustainability, ensuring a safe and Eco-friendly working environment.\n\n \n\n Work with the best and latest plant and machinery in the industry.\n\n \n\n Be part of a supportive and collaborative team that values each member’s contribution.\n\n \n\n Acknowledge and reward outstanding performance and dedication with various recognition programs

A building services company with over 40 years trading, are currently seeking a service coordinator/Labour Controller to work in their busy office in Hainault. \n\nSalary package: \n\n£35/40k basic salary\n08.00 to 17.30 office based\n28 days holiday\nLaptop & Mobile Phone\nMy Client is currently seeking a Labour controller. The ideal candidate will provide comprehensive administration support to the contracts manager, ensuring customer and office enquiries are dealt with efficiently and effectively.\n\nTo function as the initial contact with our clients, to accept their order for works and enter the order onto our works management system. The Labour controller will provide assistance to the daily workings of our contracts manager and team of engineers covering Planned and reactive Maintenance to a dedicated account and ensuring the Client requirements are met.\n\nJob Specification\n\nTo review reactive tasks received during the working day and raise on our in-house system.\nTaking incoming telephone calls to assist with Client requests and Updates.\nTo review outstanding jobs with reference to specified response times, evaluating the nature and importance of the instructions, ensuring that calls are responded to with reference to both the importance of the works and the contractual response times.\nAssign work to engineers on our in-house system and Client Portals\nWhere necessary allocating specialist sub-contractors, giving response, completion and access details, and other relevant information, to ensure compliance with Client requirements.\nWhen liaising with sub-contractors – it is essential to link in and involve the Contract Manager to ensure the best sub-contractor is procured.\nBooking works in with clients directly and following procedures\nArranging/submitting permits to work at relevant sites RAMS.\nThis includes the engineer timesheets to make sure they are accurate and reflective of the work allocated and the work completed.\nTo record any site-specific information received, and to ensure that any relevant details already held are reviewed and acted upon when allocating jobs. Recording notes on both eh client system (Planon / Concerto) as well as the job logic system.\nOrdering of materials and monitoring until proof of delivery are obtained. Liaison with head office procurement team on all orders and ensuring the correct job number is allocated to all materials ordered.\n \nKnowledge and Experience (Essential) \n\nThe ability to plan and prioritise, resolve issues, and meet targets and deadlines.\nGood written and spoken communication skills.\nA good collaborator with the ability to demonstrate excellent customer care skills.\nGood IT skills excel and including experience with CAFM.\nThe ability to work as part of the team to get works allocated, delivered and to high standards.\nTo be open and honest with all communications within the team, with the client and the various UoP personnel and with sub-contractors involved to deliver services.\nTo prepare, to forward plan and ensure all up to date information is handed over to everyone involved that will assist service delivery

Customer Service Coordinator French Speaking.

This part-time position offers consistent daytime hours with opportunities for growth and a comprehensive benefits package. Restaurant Associates UK is seeking an organised and customer-focused On-Site Food Service Coordinator to manage lunch services for a client site in Central London. The role in

About the Role As we scale, maintaining our exceptional standards of service and operational efficiency is critical.We are looking for an Operations & Customer Experience Coordinator to take total ownership of our service delivery and logistics execution.You will be the "Quality Controller" for our

This full-time position involves conducting care assessments, coordinating care staff, and ensuring high standards of care and customer service. A reputable care service provider in Greater London is seeking a dedicated Care Coordinator to join their team. The ideal candidate is well-organized, comp

A dynamic technology startup is seeking an Operations & Customer Experience Coordinator to oversee service delivery and logistics.This role requires a detail-oriented individual who excels at customer communication and problem-solving.You will act as a key liaison between customers and logistics par

The Lanesborough is seeking a Food & Beverage Coordinator to support the F&B teams daily operations.The ideal candidate will have previous experience in a luxury environment, excellent communication and customer service skills, and a keen attention to detail.Role includes building relationships with

Customer Service / Sales Coordinator 🚛 📩 Salary: £30,000 – £38,000 + Benefits Hours: 09:00 – 17:30 Start: Immediate (notice periods considered) Contract: Permanent | Full-Time (Hybrid) Location: Farringdon 🚀 Culture Guru is recruiting on behalf of its client for a Customer Service/Sal

This role focuses on setting the stores tone, ensuring exceptional customer service, and supporting efficient store operations. At in Greater London seeks a Customer Experience Coordinator (In-store) to champion a Radically Personal customer journey.

A dynamic fitness company in London is seeking an Operations & Customer Experience Coordinator to enhance service delivery and logistics.This role demands a person who ensures all customer interactions meet high standards, manages complex operational issues, and takes ownership of the end-to-end cus

Air Charter Service is looking for a Social Media Coordinator to join our content and social team. This role involves creating captivating content for our social media platforms, monitor customer feedback, and support the behind-the-scenes coordination of digital operations. The ideal candidate shou

We are hiring a Content & Operations Coordinator to bring more structure, consistency, and momentum to the everyday running of Kemi Telford. You will work closely with the founder across operations, ecommerce, customer service, content, showroom appointments, stock, launches, and general studio task

Luxury Living Homecare UK is seeking an experienced Care Coordinator based in Greater London. The role involves managing daily communications and care scheduling, ensuring compliance with standards, and maintaining communication with Care Assistants. This position requires excellent customer service

Customer Services Coordinator fluent in French to support and enhance customer relations in Dartford, UK. Candidates should have at least two years of customer service experience and proficiency in Microsoft Office. Salary is set at £30,000 annually, with a strong focus on customer orientation and

CBRE Local UK is seeking a Helpdesk Coordinator to provide exceptional customer service and business support. The role involves managing the CAFM system, prioritising helpdesk requests, and ensuring effective communication between teams.

Nuffield Health is seeking a Contact Centre Coordinator at the Epsom Support Centre. Responsibilities include managing customer contacts via various channels, ensuring a seamless customer journey, and delivering exceptional service.

A leading maintenance company in the City of London is looking for an administrative support professional who will provide high-quality customer service and manage the workload of repairs.Essential skills include experience in a responsive repair environment, excellent communication skills, and the

Ideal candidates should possess a minimum of 1-2 years in customer service, demonstrating professionalism and an adaptive mindset. Premier Recruitment Group Limited is seeking an experienced and forward-thinking Customer Service Coordinator. This full-time, hybrid role based in Dartford requires flu

Liftec Express in Dartford is seeking a Service Manager Assistant to provide focused customer support in a fast-paced environment. The position involves scheduling service visits, managing client communications, and assisting with operational efficiency alongside a Service Manager. Ideal candidates

Premier Recruitment Group is seeking a Customer Service Coordinator who is fluent in French and English. This full-time, permanent position focuses on providing exceptional service and support to customers, handling queries through phone, email, and chat. The ideal candidate has 1-2 years of custome

Excellent knowledge and use of Microsoft Office applications - Word, Excel, PowerPoint and Outlook. The company is known for its commitment to delivering quality products and providing outstanding service to its customers. Processing orders from UK customers and coordinating with our Logistics partn

Position Overview:As a key member of the store leadership team, the Sales and Service Coordinator is responsible for supporting highly engaging customer journeys, helping cement Canada Goose as a luxury performance lifestyle brand. You are steward of Canada Goose’s values and culture. Donation mat

Chase Buchanan Group is seeking an Office Coordinator in Hyde Park. This role involves managing documentation, providing exceptional customer service, and supporting sales activities. The ideal candidate should have strong office software skills, a dynamic approach to tasks, and a commitment to effe

German speaking Account Coordinator. Previous experience in customer service and/or account management – essential.

Processing orders from UK customers and coordinating with our Logistics partners to ensure customer requirements are met. The company is known for its commitment to delivering quality products and providing outstanding service to its customers. Managing the order to invoice process ensuring on-time

Huntress is looking for an Interim Sales Order Coordinator based in Sudbury, Suffolk. This office-based role will support the team for approximately 6 months during a period of absence. Successful candidates will have previous experience in administrative or customer service roles, strong organisati

React Recruitment Ltd is looking for a French speaking Customer Service Coordinator to join a prestigious manufacturing client in Dartford, Kent. Your responsibilities will include supporting customer enquiries, maintaining accurate databases, and resolving issues effectively. Ideal candidates will

A Customer Service Representative is the front line of our company, providing commitment and exceptional service to our customers. Customer Service Coordinator French Speaking. Facilitating customers issues resolution, including progressing customer complaints to completion.

The Customer Service Unit is the main point of contact for all Customer enquiries – both Internal and External for Air Canada Cargo within the UK. Cargo Customer Service Coordinator/Coordonnateur - Service clientèle - Air Canada Cargo. Cargo Customer Service Coordinator/Coordonnateur - Service cl

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Coordinator to join our team in London on a permanent basis. About the Role: The successful candidate will ensure effective delivery of facilities services including Reception, Couriers, Stationery, Mail, Meeting room management, Audio visual equipment, Housekeeping, Reprographics, Goods in/out, archiving and general office services. Responsibilities: Ensure visitors/calls are dealt with in a welcoming, courteous and professional manner, seeking to anticipate their needs where possible. Greet visitors/contractors; Book in planned visitors to the guest registration system. Meet on arrival and escort around the building, Provide assistance and guidance to visitors as required. Liaise with Landlord to ensure overall service to users in the building is maintained. Liaise with site contact/client on a regular basis, reporting any issues and concerns in a timely manner to management team. Support management team on site with administrative tasks and adhoc requests Support Host team with partner enhancements and workplace initiatives and events Maintain security and safety standards as required, ensuring that visitors are escorted and contractors do not have access to areas without the appropriate authorisation or supervision maintained. Maintain break out and kitchen areas when janitorial team not available. Undertake daily building walkthroughs and support meeting room checks in accordance with local processes. Ensure all walkthroughs are documented and actions highlighted. Carry out monthly workplace inspections and observations and upload to Harbour Ensure signage and notice boards are kept neat and tidy at all times. Undertake weekly cleaning quality checks and highlight any non-compliance to Serviced Office provider. Ensure all quality checks are documented. Support with mailroom to log all outgoing goods and incoming goods for tracking purposes. To support with courier requests and invoice queries. Administer the Eventcombo booking system for conference rooms and workrooms, following current guidelines. Deal with all queries in a positive and helpful manner. To manage the centralized stationery stores, including printer paper, and to maintain the additional stationery orders & records Sort & deliver all incoming (internal and external) post to individual desks. Sort all outgoing mail (internal and external), including special and recorded deliveries Maintain a safe and tidy work place. In addition to the above mentioned tasks, other adhoc activities and responsibilities may be individually defined. Follow all Health & Safety and Environmental requirements that are defined on work instructions or communicated in training. Follow required emergency prevention and operational controls. Report all accidents, occupational illnesses and emergencies. Apply, execute and maintain function related quality issues. Role Requirements: Skills: Excellent telephone and email manner Computer literate, preferably some data entry experience Knowledge: Demonstrate a natural passion and understanding of quality customer service Experience: Experience within an FM/Customer Service environment providing guest and reception services to the highest standard Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process

Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries. Job Title: Contract support CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join our team on a contract in London. The main feature of this role will be to provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business Unit. Understanding, anticipating and delivering to customer needs, achieving results within quality and time constraints. RESPONSIBILITIES Providing support to the client and answer calls and emails in a professional and timely manner Determine the nature, priority of faults based on information provided by the client Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders Managing the supply chain and drive them to attend within required SLA's Driving the engineering team to attend to all callouts within required SLA's To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this Raise and assign work orders to relevant resources Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations Promote and maintain CBRE culture throughout teams Monitoring calls received from the customer through to call completion and updating records Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA's. Ensure QHSE documentation is maintained and readily available using company systems Manage system as a key user on site including PPM records, reactives and reporting Maintain people records such as new starters, leavers, general staff changes, contact details, etc Effective communication with all levels of internal teams and external customers Familiar with daily operations and the specific scope of the contract Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager PERSON SPECIFICATION Education Good basic education to GCSE (or equivalent standard), which will include an English and Maths qualification. Education to A-Level/HNC standard would be beneficial Training Very proficient in the use of Outlook, Word, Excel, Access and PowerPoint. Excel skills to include basic functions, v-lookups, etc. Experience of using Dynamics, Concept, Maximo. Experience Experience of a similar customer facing role in a medium-sized business. Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities. Aptitudes Excellent command of the English language demonstrated through good verbal and written communication. Must be detail conscious, accurate and methodical in approach. Strong organizational and communication skills Able to work systematically and use own initiative. Able to work on more than one task at any given time. Must demonstrate strong interpersonal skills and be able to work as part of a team as well as independently. Character Must demonstrate a strong sense of customer focus, and promote a sense of team spirit and good morale within the office. Reliable, able to complete work within required time frame and manage own deadline requirements. Calm manner able to work under pressure and against rapidly changing demands and priorities. Able to work as part of a multi-disciplinary team, providing support to other areas of the business on occasions, as required. Ignore Facilities administrator / CS Admin / Facilities maintenance coordinator

Our client, a leading authority in the highways sector, is currently seeking a Network Management Streetworks Coordinator to join their team on a contract basis. This pivotal role focuses on the application and enforcement of the New Roads and Street Works Act 1991 (NRSWA) and its amendments under the Traffic Management Act 2004 (TMA), along with local permit schemes. Key Responsibilities: Assessing and inspecting Streetworks within the highway authority Evaluating the impact of utility project activities on the SRN/TLRN routes Ensuring compliance with the Council's Network Management Duty Developing and operating processes to coordinate planned network activities around utility projects Job Requirements: High level of knowledge and experience with the New Roads and Street Works Act (NRSWA) Understanding of legislation pertaining to TMA 2004, Highway Act 1980, and NRSWA 1991 Experience in site inspections for compliance with relevant legislation and standards Strong grasp of Health and Safety Legislation related to highway works Capability to drive for site visits and inspections New Roads and Street Works qualification Preferred Experience: Delivering high levels of customer service Developing internal and external partnering arrangements Managing the implementation of road works and street works Analysing and interpreting complex information from various sources Negotiating and consulting with stakeholders Organising workload to meet targets and deadlines Handling conflict successfully If you possess a thorough understanding of the New Roads and Street Works Act and have the expertise required to coordinate and inspect streetworks effectively, we would love to hear from you. Apply now to join our client's team in making a significant impact on the highways network

Job Profile for Lead Service Coordinator SEL46500 Position: Lead Service Coordinator Location: Office-Based Canary Wharf Salary: up to £38k, depending on experience Our client is a major service provider in London with over 50 years of success and continued growth. They're seeking a Lead Service Coordinator to take contract ownership and work closely with the operations manager and the service desk manager. The Lead Service Coordinator will join their ever-expanding Energy Services Division. This division operates across London, managing a range of blue-chip portfolios. The work carried out is a mixture of planned maintenance and repair works as well as reactive works from our call-out service. As the Lead Service Coordinator, you will be working out of the company's office in Canary Wharf, Monday to Friday. Schedule all works across the flagship contract Answer inbound calls from clients Raising and scheduling jobs Provide updates on work Arranging engineers and Subcontractors to attend works Compile reports for ongoing works, client and senior management Manage SLA & KPIs Raising purchase orders Managing material orders Lead Service Coordinator Job Requirements Experience in the HVAC and FM industry Office based in Canary Wharf Previous role held Service coordinator/Helpdesk or similar Highly Adept in handling in bound calls for customer queries and service requests Highly proficient in CAFM systems, MICROSOFT Word, Excel, PowerPoint, Outlook Administration responsibilities including filing, preparing documents, receipting, keeping and updating records Service Coordinator Salary & Benefits Basic Salary of £32,000-£38,000 DOE 08:00-17:00 Monday to Friday - Office based in Canary Wharf Overtime available 23 days holiday + Bank Holidays - increasing with service Pension 4%Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for

Position: Freight Forwarder / Logistics Coordinator Location: Office-based (Hybrid available after probation) Salary: £28,000 - £35,000 (DOE) Our client, a well-established freight forwarding company, is seeking an experienced Freight Forwarder / Logistics Coordinator to join their operations team. In this role, you will be responsible for managing international shipments end-to-end, ensuring efficient movement of goods while delivering a high level of customer service. Job Overview • Arrange and manage international shipments via air, courier, sea, and road freight. Select appropriate carriers, routes, and transit options based on customer requirements. Prepare and provide accurate, competitive freight quotations including transport, customs, duties, and surcharges. Liaise with overseas agents, carriers, and service providers to ensure smooth cargo movement. Act as the main point of contact for customers, handling queries, updates, and service options. Monitor shipments end-to-end, providing real-time tracking updates and resolving any delays or disruptions. Review and manage key shipping documentation including airway bills, bills of lading, invoices, and packing lists. Coordinate with customs brokers to ensure compliant and timely clearance of shipments. Maintain accurate records and update internal systems with shipment and cost details. * Support invoicing processes by providing accurate cost and billing information. Job Requirements • Experience within freight forwarding, logistics, or supply chain operations. Strong understanding of international shipping processes across air, sea, and road freight. Ability to prepare freight quotations and calculate costs accurately. Knowledge of shipping documentation and customs procedures. Strong communication skills with the ability to build customer relationships. Highly organised with strong attention to detail and problem-solving ability. Confident working in a fast-paced environment managing multiple shipments. Knowledge of Incoterms (desirable). Familiarity with dangerous goods regulations (IATA / IMDG) (desirable). Salary & Benefits • £28,000 - £35,000 (Depending on Experience) Full-time, permanent (Monday-Friday, 08:00 - 17:00) Hybrid working available after probation Annual company bonus Salary review * Onsite parking Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for