1st/2nd Line IT Support Engineer
hace 1 día
Saint Albans
1/2 Line IT Support Engineer - MSP St. Albans - Office-based with regular site visits Salary - £30,000 DOE Looking to grow your MSP career in a role that gives you real variety? A growing Managed Service Provider is looking for a 1/2 Line IT Support Engineer to join their team. You'll be based in their St. Albans office for the majority of the week, with regular client visits in central London - all travel costs covered. Flexible working hours available (e.g. 8am-5pm, 9am-6pm etc). This is a hands-on role for someone with MSP experience who takes ownership of their tickets, works well under pressure, and genuinely enjoys solving problems. You'll be part of a supportive team where your development is actively invested in - including funded certifications. Please note: a full UK driving licence and access to a car are required for this role Responsibilities Day to day, you'll be: • Delivering high-quality remote and on-site support across a range of technical issues and platforms., • Taking ownership of incidents from assignment through to resolution, ensuring SLAs are met., • Troubleshooting applications, networks, and infrastructure issues for a varied client base., • Supporting, training, and mentoring junior team members where needed. Essential experience: • MSP background - essential., • Microsoft 365 - tenant migrations, Exchange, SharePoint, Azure AD/Entra ID, Intune/Autopilot, Conditional Access, MFA, and end-to-end deployments., • Windows Server 2016+ and Windows 11 Pro / macOS desktop support., • Active Directory administration, VMware, and Hyper-V., • Networking troubleshooting - TCP/IP, DNS, VPN, UniFi, DrayTek, Fortigate., • Email security solutions and online backup / disaster recovery., • A hands-on, problem-solving approach with a calm head under pressure., • Experience with Atera RMM (the MSP's internal tooling - full training provided)., • IT certifications such as CCNA, or CompTIA., • Up to £30,000 salary (DOE), • Office-based role with London client site visits 2 days per week - all travel paid, • 28 days annual leave (including Bank Holidays)., • Funded certifications - including AZ-900, MS-900, and more, • Pension scheme Interested? Don't worry if your CV isn't fully up to date - reach out to Gianluca @ Circle Recruitment dot com for a confidential chat. Key words: 1st Line, 2nd Line, IT Support Engineer, MSP, Managed Services, Microsoft 365, Intune, Azure, Windows Server, Active Directory, Entra ID, UniFi, Fortigate, DrayTek, VMware, Hyper-V, London, Hertfordshire, St Albans, Stevenage, Welwyn Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.