SC Cleared 3rd Line Engineer (Contract)
hace 11 días
Hatfield
Our prestigious client is looking for 3rd Line Support Analyst to join an existing delivery team doing project work for a single end-customer, as well as providing proactive and reactive support of the estate. Start Date: November 2026 Duration: 60 days Pay Rate: Competitive (PLEASE NOTE: Employer NI is paid for by the client) Total Daily Earnings: Competitive (includes rolled up holiday) IR35 Status: Inside Location: Nottingham, Milton Keynes or Hatfield / Hybrid NOTE: Active SC Clearance is highly desirable. • Call and incident Management., • Respond to service calls and resolve incidents to ensure SLA targets are achieved., • Increase the First Time Fix rate., • Adhere to escalation procedures., • Assist with technical escalations for other team members., • Monitor call queue and follow up with specialist support teams for resolution., • Adhere to customer’s Security Policies., • Participate in team and sector meetings., • Utilise the relevant ITSM tool suite to monitor progress of all incidents., • Ensure accurate completion of all incident records and associated paperwork., • Monitor and update the call management system as required., • Assist with SLA reporting., • 5+ years’ experience managing, maintaining, configuring and troubleshooting large scale hybrid environments., • 3+ years’ experience with Microsoft Windows Server Operating Systems, Windows Active Directory and Entra ID, VMware/Hyper-V., • Has a good understanding of ITIL Service Operations; Incident, Request, Problem & Change Management as it relates to a support role., • Technical qualifications, i.e. Microsoft Windows Server, Vmware Vsphere, Microsoft Azure Services., • Familiarity of PowerShell to accomplish tasks and provide reporting., • In depth experience in a 3rd Line Support capacity, with demonstrable experience of resolving incidents in complex environments., • Good understanding of supporting server infrastructure within a hybrid ( multi-platform ) environment., • Management of Microsoft Windows Server within a hybrid environment., • Expert in providing operational support for identity services including Authentication, Authorization, Access, Federation., • Active Directory deployment/configuration/troubleshooting skills, including Group Policy., • Entra ID authentication service and access control including conditional access policies / enterprise application deployment., • Supporting Microsoft Windows Networking Services such as DNS/DHCP., • Managing Anti-Virus services and reporting., • Able to communicate clearly with peers as well as management., • Self-driven and resourceful to achieve goals independently as well as work well in groups., • Flexibility to adjust to changing requirements, schedules and priorities., • The ability to socialize ideas, make recommendations and gather team consensus to move forward., • Excellent communication, writing, meeting facilitation skills., • Accurate and logical problem-solving skills., • Ability and desire to excel in a team environment. #J-18808-Ljbffr