145 Best customer service no experience Jobs in Surbiton (September 2025)

J.P. MORGAN-1

AWM Workplace Solutions - Head of Trust Administration - Executive Director

11 days ago

Sutton

Role Description The Head of Workplace Solutions - Trust Administration is responsible for managing the JP Morgan Chase Workplace Solutions trust companies – Global Shares Trustee Ireland Limited (GSTIL) and GS Trustee (UK) Limited (GSTUKL). They will work closely with Sales, Customer Relationship Management, Implementations, AML/KYC, Equity Plan Management, Tax Operations, and Reconciliations in order to coordinate and manage the creation and operation of the individual trusts under these two entities. This role involves taking responsibility for trustee actions on behalf of GSTIL and GSTUKL and ensuring comprehensive oversight of all trust related activities. The Head of Workplace Solutions - Trust Administration is responsible for ensuring that GSTIL and GSTUKL fulfil all of their duties as trustee of individual trusts, and that these two entities meet all fiduciary and regulatory requirements. The ideal candidate will possess strong leadership skills, team management, excellent communication, understanding of corporate structures and fiduciary responsibility, regulatory compliance expertise, ability to identify conflicts of interest, possess a detailed mindset thorough understanding of trust and equity plan management. Key Responsibilities include: • Management, • Manage the day-to-day operations of GSTIL and GSTUKL, • Act as the signatory for GSTIL and GSTUKL for all trusts, • Ensure that GSTIL and GTSUKL discharge all of their duties as trustee of all relevant trusts, ensuring compliance with legal and regulatory requirements and industry best practice, • Ensure the trust's operations comply with the trust deed, • Maintain fiduciary responsibility and ensure the trust operates in the best interest of beneficiaries, • Develop and implement trust policies and procedures to safeguard the interests of the beneficiaries, • Ensure meticulous record-keeping and accounting for all trust assets, maintaining separate accounts and receiving regular statements to fulfil fiduciary duties to beneficiaries, • Ensure all trust activities comply with relevant laws, regulations, and company policies, • Conduct regular audits and reviews of trust operations to identify and mitigate risks, ensuring there are no gaps in practice, • Liaise with external auditors and regulatory bodies as required Indirect responsibilities, • Collaborate with legal, compliance and client service teams to ensure all documentation and agreements are in place (incl responsibility for Trust Deed, Tax Certification), • Board Administration, • Implement a governance structure for each trust, maintaining a specific minute book, setting agenda, documenting and evidence all Trustee decisions, actions and resolutions including rationale for all actions, • Minutes will serve as a central record of the trust's activities, providing a historical account of its operations and facilitating future decision-making., • Evidence that the trustees' actions and decisions are in accordance with the powers and duties outlined in the trust deed should be documented in the minutes., • If the trust deed grants discretionary powers to the trustees, the minutes should demonstrate how those powers are being exercised in the best interests of the beneficiaries., • Evidence that the trustees' decisions are being made solely in the best interests of the beneficiaries, rather than for the benefit of the company or other parties, should be clearly recorded., • The minutes should document any potential conflicts of interest and how they were addressed or mitigated., • The minutes should include a review of the fees associated with the trust's administration, • Documentation of any audits or reviews of the trust's financial statements and operations should be recorded., • The minutes should include a summary of how participants are being informed about key aspects of the plan and their rights., • Any other key reports or updates provided to the plan sponsor or other stakeholders should be mentioned in the minutes., • Accounts and assets, • Oversee the opening and management of bank, custodian and brokerage accounts, including decisions and authorized signatories and acceptance of terms and conditions, • Oversee the movement of assets within the trust, including transfers, sales, dividends ensuring all movement is compliant with legal and regulatory requirements, • Ensure all asset movements are conducted in compliance with trust agreements and regulatory requirements, • Monitor and management of trust assets including documentation of all decisions related to asset management and distribution in accordance with the trust deed and share plan rules, • Leadership, • Lead and develop a team of trust professionals, providing guidance, training and performance management, • Represent the trust services function across Workplace Solutions, • Registration, • With the Company Secretary, ensure that the application and renewal process for the Irish trust entity registration (TCSP) in undertaken. Investigate if similar required for UK, • Oversee that the following are undertaken by the Tax Operations team, • Review Trusts to determine if CRBOT registration is required and implement where necessary, • Conduct tax due diligence and risk assessments for new trust arrangements ensuring all teams are aware of any specific obligations, • Trustees must ensure the trusts maintain compliance with the requirements necessary for tax relief, as this is a key benefit of the structures, • Plan management, • Co-ordinate with the EPM team to ensure accurate data updates, record keeping and reporting of share plan activities that relate to the trustee, • Ensure accurate accounting and reporting of trust assets, including the ability to generate comprehensive asset reports, • Oversee transaction reporting for trust accounts, ensuring regular receipt of regular statements and confirmations from broker dealers, • Accurately report transfers of shares to beneficiaries and any trust transfers when corporate clients leave, • Monitor and report all share trading activities conducted by the trustee, ensuring compliance with the Trust Deed, and verify that all transactions are accurately documented and monitored, • Termination, • The specialized and ever changing nature of the Employee Benefit Trust practice requires that Head of Trust Administration devote a significant amount of time to personal development and training, • Training at JPMorgan consists of reading the fiduciary materials which are circulated to each Trust Administrator, attending in-house and external seminars and taking required Proficiency Training courses offered internally on a quarterly basis, • Bachelor's Degree required; MBA or other advanced degree is a plus; J.D. preferred, • In-depth knowledge of all fiduciary products and services, including all legal, tax and regulatory requirements applicable to fiduciary relationships, • Relevant experience focused in the Employee Benefit Trust business; either at a corporate fiduciary or a law firm

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