Customer service roles jobs in United Kingdom - Page 5

If you need support in completing the application or if you require a different format of this document, please get in touch with at or call TCS London Office number 02031552100 / +44 204 520 2575 with the subject line: “Application Support Request”. Role: Senior Business Consultant - Retail Fashion Location: London Contract: Permanent Mode of Working: Hybrid Are you looking to leverage your skills in Retail Domain? We have a great opportunity for you – Senior Business Consultant - Retail Fashion! Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership. • Build strong relationships with a diverse range of stakeholders., • Gain access to endless learning opportunities. As a Senior Business Consultant - Retail Fashion, you will be responsible to help our clients lead through this complexity, we are expanding our senior leadership bench with a heavy‑hitting Senior Business Consultant who will serve as the right hand to our FBH Partner, a figure widely respected across the industry for shaping executive thinking, influencing market direction, and leading some of the most iconic transformation programmes in retail. If you are motivated by the opportunity to operate at Partner-level, influence retail boardrooms, architect enterprise-scale change, and deliver meaningful, measurable value across some of the most recognisable retail brands in the world, this role is your platform. You will play a pivotal role in the origination, shaping, leadership, and successful execution of transformation programmes that span digital, supply chain, merchandising, store operations, commercial strategy, and customer experience. You will apply your deep fashion retail domain knowledge, grounded in merchandising and supply chain excellence and your consulting toolkit to bridge strategy into operational reality. You will serve as a senior voice of credibility, creativity and discipline, ensuring our clients’ transformation ambitions convert into real-world results. This is a role for someone who can confidently operate as a future Partner, combining thought leadership, governance strength, commercial acumen, and the ability to inspire and mobilise diverse teams towards shared outcomes. Your responsibilities: 1. Enterprise Transformation Leadership In collaboration with the Partner, you will: • Co‑lead major enterprise transformation programmes, spanning commercial strategy, digital enablement, supply chain redesign, operating model evolution, and large‑scale organisational change., • Translate business strategy into clear, practical, executable roadmaps with a strong link to P&L impact, customer outcomes, cost-to-serve, inventory efficiency, sustainability goals and operational performance., • Provide day-to-day executive leadership, bringing structure, direction and momentum to multidisciplinary teams across consulting, client colleagues, technology partners and external vendors., • Deputise for the Partner in steering committees, C-suite engagements, board sessions, partner-level reviews, and client investment discussions., • Shape programme architecture, delivery sequencing, governance frameworks and the overarching transformation logic. 2. Client Development & Market Impact • Serve as a trusted advisor to C-suite leaders (CEOs, COOs, CCOs, CTOs, CPOs, Chief Merchants), helping them navigate complex strategic decisions with clarity and conviction., • Co‑own origination efforts, identifying whitespace opportunities and shaping proposals that articulate compelling value propositions and executable pathways., • Lead or contribute to industry thought leadership including articles, point‑of‑views, conference engagements, and roundtable events, positioning our practice as the go‑to authority for Retail Fashion transformation., • Build and nurture long‑term client relationships that lead to multi‑year strategic partnerships. 3. Proposition & IP Development • Strengthen and expand our proprietary fashion transformation frameworks, with specialism in omnichannel strategy, merchandising modernisation, supply chain resilience, inventory optimisation, customer experience transformation, and commercial performance improvement., • Codify best practices, diagnostic tools, accelerators, and methods drawn from your industry and consulting experience., • Contribute to our “Next Gen Fashion Retail” propositions, ensuring our practice evolves ahead of market demand. 4. Delivery Governance & Risk Leadership • Design and manage robust governance structures ensuring visibility, alignment and accountability across complex, multi‑workstream programmes., • Take ownership of risk identification and mitigation, stepping into challenging situations with a cool head and a structured approach., • Lead assurance and health-check reviews at critical programme milestones, ensuring benefits remain protected, obstacles are addressed early, and delivery teams remain aligned to strategic intent., • Provide clear, executive‑level insights on programme health, risks, dependencies, trade-offs and change readiness. 5. People Leadership & Culture • Build, coach and inspire high‑performing teams across consulting, client staff and blended delivery models., • Be a role model for generosity of spirit, intellectual curiosity, and professional excellence., • Elevate the capability and confidence of future leaders through mentoring, feedback, career guidance and structured development., • Champion new ways of working across agile, hybrid, cross‑functional and multi‑geography teams. 6. Financial & Commercial Management • Manage programme commercials, ensuring profitable delivery, appropriate phasing of costs, and transparent financial reporting., • Shape engagement models and commercial structures that ensure win-win client outcomes. You will bring a fashion retail lens to everything you do. Omnichannel & Digital Commerce • Shape omnichannel strategies that balance customer experience with economic sustainability., • Modernise end‑to‑end merchandising processes across planning, buying, assortment, pricing and in-season trading., • Introduce advanced analytics, tools and automation to unlock margin, stock efficiency and brand elevation., • Re-architect fashion supply chains for resilience, sustainability, speed and cost-efficiency., • Use insights, behavioural data and qualitative research to design experiences that lift loyalty, conversion and brand distinctiveness. Essential skills/knowledge/experience: • Professional experience in spanning consulting and senior roles within fashion retail organisations., • Demonstrated track record of embedding AI and agentic decisioning into fashion retail transformations across design, buying, PLM , planning and supply chain, delivering measurable value through automation, smarter workflows and outcome led governance., • Direct experience leading or governing large-scale transformation programmes., • Depth in merchandising, supply chain, or omnichannel retail with hands‑on exposure early in your career., • Rich consulting or transformation experience: strategy, operating model, transformation design, delivery governance, and C-suite influencing., • Demonstrated success in delivering tangible commercial outcomes: margin growth, OTB optimisation, stock reduction, service improvement, customer engagement, digital attachment, cost efficiencies. Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon. Diversity, Inclusion and Wellbeing Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at if you would like to opt in. If you are an applicant who needs any adjustments to the application process or interview, please contact us at with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / +44 204 520 2575 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.

Project Sales Manager/ Leading Luxury Property Developer / London / Basic £40,000 OTE £80,000 My client is a leading luxury property developer are seeking a Project Sales Manager to join the team working on a prime high development in London selling their luxury apartments. In this role you will consult with the customer to investigate their requirements for the property and present them with the options that exceed their needs all the time providing them with a world class service. They are seeking an passionate sales professional who has exposure to the construction / property industry and experience with new home / off-plan sales. Role and Responsibilities: • To guide sales consultants on the best way to sell to actively promote collaborative working to achieve best practice engagement across the entire team, • Conducting viewings both in person and virtually, • Generate potential sales leads by liaising with agents and following up with potential customers, • Progress reservations through to exchange, • Ensure all compliance is forms are competed to exchange and liaise with solicitors to ensure there are no delays, • Attend weekly sales meeting and action new marketing ideas, • Attend networking events, • Create and present marketing videos on the development to be sent out on all social channels, • To effectively manage a sales database to optimise sales opportunities and checking they are correct Essential Skills: • Experienced in customer facing sales roles, • Experience in selling new home properties, • Construction / property experience is essential, • Excellent relationship building skills and questioning techniques, • Personable and professional, • Strong administration and IT skills, • Managerial skills Package: • Basic salary £40,000, • OTE £80,000, • Working 3 weekends per month but will receive two days back in lieu in the week, • Team commission, • 25 days holiday, • Pension, • Working with the leading brand in the industry Project Sales Manager/ Leading Luxury Property Developer / London / Basic £40,000 OTE £80,000

🎓 Kickstart Your International Career in Tech Sales – Join No 1 global consultancy & EIMS! 📍 Location: Bournemouth, UK (Hybrid: 3 office days + 2 WFH) 💰 OTE Year 1: Up to £35,000 (base + bonus + commissions) Languages: German ___ Global ltd is a Tech B2B agency with UK HQs and offices in Spain, USA, New Zealand, the Philippines, and South Africa. We’re known as the Tech Sales “ROI” experts, and our end-to-end sales and marketing solutions help tech brands such as Adobe, SAP, HP, Dell (and more) grow their businesses faster and more efficiently. We team up with the world's top consultancy to connect with their key enterprise clients, bringing them a game-changing end-end B2B video platform for major SPORT media players (like BBC, Sky, NFL, Eurosport), with strong support for hyper-personalized user experiences, AI-driven ads, and flexible monetization. We're hiring 2 German Hunters, who love a challenge, and are pumped to tackle big accounts—in return for top-tier tech sales training, skills and experience that'll supercharge your career in SaaS sales. What you will be doing: • B2B outbound outreach targeting ideal enterprise account on behalf of our top global consultancy partner to book qualified discovery meetings, • Build rapport & nurture relationships with C-level prospects in DACH region, • Act as a main point of contact for your clients and provide exceptional customer service., • Prospecting new clients to identify their pains and qualify interest in the new SaaS solution, • Ensure warm handover of qualified opportunities for high-value deal ($3-5M) to Account Manager to negotiate further 🌟 What’s In It For You? • 💰 OTE Year 1: £35,000 (base salary + bonus + commission), • 🏖️ Hybrid working model: Work from home on Mondays and Fridays, and collaborate in our vibrant Bournemouth HQ (BH2 6BJ) Tuesday–Thursday, • 🚀 The chance to transition into Microsoft, Adobe, Sage etc. after proving yourself, • 🏆 Regular incentives: Sales trips to Paris & Barcelona, gift cards, “Beach Target” Fridays & more!, • 🌍 Work & Travel opportunity in one of our 9 cool global locations (Spain, USA, New Zealand, South Africa, Philippines), • 📚 Access to 30+ years of best-in-class training via our EIMS University platform, • 📈 Fast-tracked career progression: 95% of our leadership team started in roles just like this! ___, • 🌍 A diverse, multicultural, and high-energy team culture. Follow us on Instagram @eimsbiz to see what we’re all about. Who are you: • Speak German as your FIRST language, • Have a real desire to build a career in technology sales, • Previous B2B/B2C sales experience or strong commercial mindset, • Self-motivated, proactive, flexible, and curious, • Display a learning & growth mindset 👉 If you’re hungry to accelerate your sales career, open to learning, and want to build a future in one of the world’s most exciting industries, this is your chance. Apply today and take your next step in Tech Sales with EIMS!

✂ About the House of Creed The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer. ✂ About the role We are seeking a Account Manager for Creed in Harrods Knightsbridge. Join our esteemed department store, tasked with overseeing our Creed fragrance division. The role requires a strong focus on driving sales, delivering exceptional customer service and managing a team of Luxury Brand Ambassadors. If you possess a passion for luxury products and robust leadership capabilities, we encourage you to apply for this pivotal position. This is a full-time role 5 days, 37.5 hours per week. ✂Purpose of the role This role supports the Business Manager in the achievement of objectives set by the Company.The Account Manager plays a pivotal role in upholding the brand`s prestige and delivering an unparalleled customer experience. The role drives success in KPI's for the account through management, motivation, coaching and development of the team. The Account Manager will support the Business Manager in all aspects of running the business and will efficiently take control of the business in the Business Manager's absence. ✂Line of Reporting This role reports into the Business Manager with the Luxury Brand Ambassadors reporting into the Account Manager ✂Key responsibilities Including but not limited to: • Support the Business Manager in creating a luxurious customer experience which exceeds customary standards and service levels making sure that the customer service experience is being constantly delivered., • Lead, coach and inspire the team to ensure they embrace their roles with the same level of dedication, commitment, and passion to provide high levels of service to our customers to required standards using the tools and training provided to facilitate them. To liaise with our Retail Training Team to ensure all the team participate in the relevant training courses to provide a consistent customer service aligned to global guidelines., • Achieve sales and KPI targets as directed by the Business Manager, sharing with the team in a motivational and achievable manner., • Communicate a clear brand experience and liaise with all support functions within the business, • Maintain excellent standards in all areas of operational activity and drive sales and profitability through the performance and development of the team, whilst managing budgets in conjunction with the Head of Retail., • Demonstrate strong clienteling skills – build a loyal customer network, plan and attend client networking events in and outside the store, • Develop a strong sales plan, set financial targets and KPI’s for the team with the Business Manager., • Review performance data with the Business Manager that includes financial, sales, and activity reports and spreadsheets, to monitor and measure departmental productivity, goal achievement, and overall effectiveness, • Working directly with the team to ensure sales targets are met, • Support the Business Manager in managing stock levels in line with sales forecasts and budgets, • Support the Business Manager in monitoring stock shrinkage and taking pro-active steps to reduce shrinkage wherever possible, • Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what relevant competitors are doing and discuss with the Business Manager ways to build the business., • Talent Acquisition: Collaborate with the Business Manager to conduct probationary reviews, employee appraisals and general performance feedback sessions., • Develop the team to provide business continuity and people development; manage daily team related people matters, absence, sickness, holidays, rotas and lead by example at all times. Ensure the team are educated in how to use the on-counter technology to further support the business., • Motivate and supervise the team through a positive leadership style to build a harmonious working environment with regular updates on all aspects of their role and business performance. Manage situations that require attention, ie. personal grooming, punctuality, poor attendance, weak sales performance. ✂Skills/Experience Required • Previous retail sales management experience ideally in a luxury environment, • Ability to demonstrate a successful track record in leading and managing a team., • High levels of attention to detail., • Experience of dealing with clients/customers., • Ability to demonstrate a creative flair and problem-solving skills., • Excellent communication skills both written and verbal., • Proficient to use MS Office programs: Word, Excel, Outlook, Powerpoint. ✂Key Personal Qualities • Highly organised team player, able to communicate with colleagues at all levels of the business., • Eager to learn and share their knowledge, • Able to demonstrate a pro-active attitude and flexible approach., • Excellent time management, organisation, and prioritising skills., • To empower a team to achieve goals and targets., • Ability to work effectively to meet deadlines. Please note that these are not exhaustive list ✂Location This role is based in Harrods Knightsbridge. ✂ Why the House of Creed? Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations. Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience. Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation. Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth. ✂ Job Applicant Privacy Policy Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s). The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application. We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding.

Company At Lenkie, we're passionate about helping small businesses turn their big ambitions into reality. Through our innovative lending products and powerful cash flow management platform, we empower small and medium-sized businesses to succeed. We have supported hundreds of small businesses in the UK with hundreds of millions in funding. We are a friendly and collaborative team with a fast-paced and high-performing culture. We are headquartered in London but operate a remote-first culture with team members across Nigeria, South Africa, and London. We're backed by world-class investors and closed a £4M equity and £45M debt Series A investment round in January 2025. Position Overview: We’re looking for an experienced Account Management Lead to own and scale the success of our existing SME customer base. This is a senior role for someone with 5+ years’ experience in SME lending or fintech, who is able to combine their strong relationship management skills with a commercial, growth-oriented mindset. You’ll be accountable for leading the growth initiatives for our existing customer portfolio, drive world-class retention through outstanding service and product-led engagement, and elevating the Lenkie brand through targeted account-based marketing initiatives. You’ll also help shape how we drive smarter processes and automation, to improve the speed-to-delivery of our service. This role sits at the intersection of customer success, growth, and product feedback - acting as the voice of the customer internally while ensuring Lenkie delivers an outstanding post-funding experience. Key Responsibilities: Growing Our Customer Base • Own the growth of our existing customer portfolio, including driving initiatives for reactivations, referrals and churn prevention, • Identify opportunities to grow account value through repeat funding, upsell, cross-sell, and deeper product adoption, • Monitor customer health, engagement, and performance, proactively addressing customer concerns before they materialise, • Deliver a consistently world-class customer experience that drives long-term loyalty and advocacy Churn Prevention & Product-Led Retention • Work closely with customers to understand their evolving needs and friction points, • Gather structured feedback on products, processes, and experience, feeding clear insights into product and operations teams, • Partner with internal stakeholders to influence new features, improvements, and service changes that increase customer stickiness Account-Based Marketing & Brand Building • Design and execute targeted, account-based initiatives (campaigns, comms, events, or content) to deepen engagement with key customer segments, • Collaborate within Lenkie to ensure consistent, high-quality messaging across the customer lifecycle and roll-out of new product features Efficiency & Automation • Identify opportunities to automate or streamline basic service queries and routine interactions, • Help design scalable account management processes that balance excellent service with operational efficiency as our portfolio continues to grow Required skills: • 5+ years’ experience in senior account management or account management lead roles, within SME lending or fintech sectors, • Strong understanding of SME lending, customer behaviour, post-funding lifecycles, • Proven experience in portfolio growth and retention initiatives, • Customer-first mindset with strong commercial awareness and product vision, • Experienced in working cross-functionally with product, operations, credit, and marketing teams, • Comfortable operating in a fast-moving, scale-up environment, with a true ownership-mentality from managing accounts to driving strategic initiatives What you’ll get from us: • Competitive salary, • Hybrid working from our London office (Holborn), • High level of autonomy and ownership within a growing commercial function, • Opportunity to shape and improve a core acquisition channel, • Steep learning curve and clear career progression in a high-growth fintech, • Regular team and company socials If you would like to apply for this role please click through the links and send though any other relevant information to .

One of the UK's most recognised consumer brands is at a genuine inflection point in how it approaches design — and they need a Head of Design to help lead that shift. For years, the business has been brilliant at launching new products. Now the focus has turned: the CEO-level priority is making those products genuinely world-class for the millions of customers who use them every day. Design has a bigger seat at the table than ever before — and this role is central to that. The Head of Design will lead a multi-disciplinary team of Product Designers, Content Designers, and Service Designers — owning the end-to-end digital customer experience across app and web. You'll work closely with Product, Technology, and senior CX leaders to shape long-term strategy and raise the bar on design quality across the organisation. This is a hands-on leadership role. You'll define the vision, build the culture and be accountable for both the quality of output and its measurable impact on customers and the business. The Head of Design will have: • Strong design leadership and strategy experience at leading consumer brands, • Built and managed high performing teams of product designers and ideally other types of designers too e.g. service designers or content designers, • Delivered measurable impact, • A data driven approach, • Ability to manage senior stakeholders, • Candidates could come from any consumer sector e.g. retail, ecommerce, finance, media, entertainment, gaming, etc., • Candidates could come from roles such as Head of Product Design, Director of Design, Product Design Director, etc. This is a great opportunity for a Head of Design to join a household name brand and drive real change that impacts millions of customers. Head of Design £110-140k + bonus + benefits London / hybrid

About us We are a well-established medical aesthetics business, with decades of success and a reputation for innovation, quality, and exceptional client service. By combining the latest technologies with a customer-focused approach, we continue to grow and evolve, offering our team members the opportunity to make a real impact in a professional and collaborative environment. The Role We are seeking an experienced Operations Manager to oversee sales operations across five clinic sites in the UK. This hands-on role requires leading and nurturing high-performing teams, while actively engaging in the delivery of services to our customers. The ideal candidate will be a natural leader, comfortable in fast-paced environments, and adept at managing the diverse challenges of multi-site operations. Senior-level operational, project, and business management experience is essential. The ideal candidate will have a strong track record of managing large budgets, driving significant revenue, and implementing strategic initiatives. This role is perfect for a highly experienced operations professional who can oversee day-to-day operations while providing strategic direction, process optimisation, and performance management to drive sales and customer excellence. Reporting to: Managing Director Schedule: Monday–Friday, 10-hour shifts Key Responsibilities • Lead and manage all day-to-day operations of all clinic sites, ensuring efficiency, quality, and compliance with CQC and other regulations., • Oversee the setup, launch, and operational readiness of new clinic sites, ensuring full preparation for CQC compliance., • Manage new doctor treatments, ensuring compliance with all CQC and regulatory requirements., • Manage all training initiatives to ensure every practitioner is fully competent in delivering all treatments., • Create and implement protocols to protect expensive/high-value equipment, ensuring safe handling and maintenance, minimising breakages, and maximising device lifespan across all clinic sites., • Drive weekly, monthly, and annual revenue targets, supporting commercial strategy and business development through effective operational management., • Develop and implement operational strategies, processes, and KPIs/OKRs to drive revenue growth and excellence., • Lead, mentor, and develop administrative and clinic teams, • Drive measurably significant sales growth and enhance conversion rates, • Work with clinic staff to implement the company’s sales strategies, process improvements, and initiatives to enhance customer experience., • Support strategic planning, corporate development, and business growth initiatives., • Manage relationships with internal and external stakeholders, including vendors, partners, and regulatory bodies., • Conduct regular site visits, providing visible leadership and maintaining operational oversight., • Ensure adherence to all relevant regulatory and compliance standards, including CQC requirements where applicable., • Maintain robust risk management, documentation, and governance practices., • Identify opportunities for process improvements and operational innovation., • Coordinate activities across all locations, ensuring the sharing of best practices and consistency in standards., • Prepare detailed reports for senior management on clinic performance, market trends, and operational metrics., • Flexibility is required for occasional weekend work during peak periods., • Lead, motivate, and coach staff across clinic sites, • Oversee individual and team performance through regular reviews, coaching, and development planning., • Engage personally in customer-facing service delivery, working alongside team members if required. Essential Qualifications and Skills • Minimum 5 years’ experience in operational clinic management., • Minimum 3 years of aesthetic clinic/industry experience, • Strong leadership, team management, and stakeholder engagement skills., • Strong skills in performance management, with experience in utilising KPIs and metrics., • Excellent communication, presentation, and interpersonal abilities., • Experience managing geographically dispersed or multi-site teams., • Demonstrable track record of driving substantial revenue and managing large budgets., • Background in the aesthetics or healthcare sector., • Experience in CQC regulated clinics and familiarity with compliance frameworks, or prior exposure to healthcare/aesthetics., • Knowledge of UK healthcare regulations and compliance., • Willingness and capability to travel regularly between clinic sites., • Customer-oriented approach, with hands-on service delivery experience., • Proven experience in senior operations, project, and business management roles., • Excellent written and verbal communication abilities. Desirable Attributes • Experience with process improvement, KPI/OKR development, and operational governance; Lean Six Sigma or ISO experience is a plus. What We Offer • Competitive salary, • Performance-related bonus scheme with achievable targets., • Significant staff discounts on treatments and products for staff, family, and friends., • Professional development and the opportunity to shape operations and influence the growth of the business., • Collaborative, professional, and innovative working environment. Ready to lead talented teams and drive operational success? We encourage you to apply and join us in shaping the future of our organisation. Please submit your CV along with a cover letter, highlighting your relevant experience and achievements. We look forward to welcoming a talented professional who can drive our business performance and achieve ambitious targets. Job Type: Full-time, Permanent Role Type: In-person role based in Central London. Experience • Aesthetic or similar industry: 3 years (required), • Operational clinic management: 5 years (preferred)

Lead Customer Insight Analyst London - Hybrid - 2 days a week in office Up to £90,000 plus bonus The Company They are a large, established organisation in the insurance space. Customer understanding sits at the heart of their strategy, with significant investment in data, analytics, and self-service insight! The Role • Own and shape the customer insight strategy, acting as the connective tissue across analytics, BI and insight teams., • Define the operating model, frameworks and priorities that enable scalable, self service insight delivery., • Partner closely with analytics, marketing, product, data science and technology teams to embed customer insight into change and strategy., • Translate complex analysis into clear, actionable insight that drives commercial and customer outcomes., • Champion a customer first mindset, improving trust and confidence in customer data as a strategic asset., • Remain hands on, contributing to analysis, tooling and insight delivery while setting direction. Your Skills and Experience • Strong commercial experience in customer analytics or customer insight leadership roles., • Advanced SQL skills and strong experience with Power BI or equivalent BI tools for self service reporting., • Capability in Python for analysis and insight generation is highly desirable., • Experience building or supporting predictive insight, analytical frameworks or models that influence decisions., • Proven ability to operate across strategy and delivery, owning outcomes and engaging senior stakeholders., • Strong understanding of scalable insight delivery and data driven ways of working. What They Offer • Salary between £60,000 and £90,000., • Bonus scheme of up to 16%, • Hybrid working with two days per week in the office., • High visibility role with scope to shape long term customer insight capability and progress into senior leadership. How to Apply Apply now to learn more about this opportunity and discuss whether it aligns with your career goals.

Salesforce Technical Architect (Hands-On) Location: London (2 days onsite) Contract: 6 months (Inside IR35) The Role This is a hands-on Technical Architect position within a large-scale enterprise transformation programme in a highly competitive, customer-focused industry. You will be actively involved in both architecture and development, designing and building scalable, secure Salesforce solutions across critical business systems. You will work with cutting-edge Salesforce technologies across Sales, Service, Experience, and Automotive Cloud, playing a key role in shaping technical direction while remaining close to the code. This role offers real impact across integrations, platform performance, and long-term architecture. Your Responsibilities • Lead end-to-end design and hands-on development of Salesforce solutions, • Act as the bridge between business requirements and technical delivery, • Remain actively involved in coding (Apex, LWC, Lightning) on a day-to-day basis, • Define and enforce development and architecture best practices, • Design and implement complex integrations (REST/SOAP APIs, third-party systems), • Own data modelling, data quality, and migration activities, • Drive CI/CD processes using Salesforce DX, Jenkins, and related tools, • Deliver and support multiple Experience Cloud implementations, • Implement secure and scalable access models (roles, profiles, sharing rules), • Troubleshoot and resolve complex technical issues across the platform Your Profile • Proven experience as a hands-on Salesforce Technical Architect (not purely governance/oversight), • Strong track record of coding in Apex, LWC, and Lightning frameworks, • Extensive experience across Sales, Service, Experience, and Automotive Cloud, • Delivered multiple Experience Cloud projects (5+ implementations), • Strong expertise in integrations, APIs, and asynchronous processing, • Solid understanding of data modelling and relational database design, • Experience with CI/CD and DevOps tooling (Salesforce DX, Jenkins), • Strong knowledge of Salesforce configuration, customization, and security, • Comfortable leading teams while staying technically involved, • Excellent debugging and problem-solving capabilities

ecruiter - Leading Hospitality Recruitment, London, Negotiable Salary + Commission Come and work with me at COREcruitment - 360 recruitment roles available! COREcruitment is a leading hospitality recruitment business with offices based globally. We specialize in all areas including HR, Marketing, Hospitality and FMCG - not to mention many more. The business has been around for over 20 years and you will get the chance to develop business ,grow your sector and build a contact book like no other. We are looking for a Recruiter to join us here at COREcruitment. This role will primarily focus on driving new business and building client relations across key hospitality sectors. The Talent scout will be instrumental in driving growth of the desk, managing relationships with key clients and generally having a great time. This role is perfect for someone driven, ambitious and not afraid to knock on doors! What we can offer you: • Competitive salary, • Attractive commission structure, along with additional bonus', • Regular team building and occasional team holidays, • Hybrid working (2 office days per week, chance to work from other offices), • Holiday entitlement increasing YoY, • Career development, • 2 weeks working fully remotely from anywhere in the world The Ideal Candidate: • Ambitious and career driven - you have a personable approach to sales and a "go getter" attitude., • Previous experience in a sales or business development role, • Personable and friendly, • Self-starter – able to manage your own time, • The ability to actively develop new business leads and negotiate contracts, • Networking capabilities to build and maintain industry relationships, • Passionate about customer service and hospitality If you are interested in having a chat about this role, please forward updated CVs to Mark at COREcruitment / COREcruitment are experts in recruiting for Hospitality, Catering, Leisure, Retail, FM, Property and Construction sectors. We currently have over 1350 live roles across the UK, Middle East, Europe, Africa, North & Central America and South East Asia. To view other great opportunities please check out our website ___ or call us for a confidential chat about upcoming opportunities. Likewise, if you are looking to recruit then we would love to hear from you. Follow COREcruitment on your favourite social networks - Facebook, Twitter, LinkedIn and Instagram

Our client, a globally recognised organisation with a highly respected and well-established brand is looking for a Senior Compliance Manager to join their team on a permanent basis. This role sits at the centre of a dynamic, fast-paced business, providing critical risk and compliance leadership while enabling commercial objectives to be achieved responsibly. Key Responsibilities • Drive the rollout and continuous enhancement of a risk and compliance frameworks, including identifying key risks, designing proportionate controls and ensuring clear ownership across first and second lines., • Partner with and oversee policy leads and control owners to support effective delivery of compliance obligations and strengthen accountability., • Coordinate effectively across Group functions, central teams and local markets to ensure a consistent and aligned approach to risk and compliance., • Design and deliver training and awareness initiatives to embed a strong culture of compliance and ethical behaviour., • Support governance forums, including risk and compliance committees, by providing reporting on key metrics, control gaps, audit findings and remediation activities., • Produce clear, insight-driven reporting for senior stakeholders to enable informed decision-making., • Build and maintain strong relationships across the organisation, including with Internal Audit and other assurance functions., • Provide independent, constructive challenge and pragmatic advice on risk decisions, mitigation strategies and regulatory requirements., • Conduct compliance and regulatory risk assessments to support commercial activity, including customer deals and new product or service development. About You • Experience in technology, telecoms and/or B2B environments is highly desirable, • You bring significant experience from risk and/or compliance roles within complex, regulated organisations, with a strong track record of implementing and improving control frameworks., • You have a solid understanding of regulatory compliance and enterprise risk management and are comfortable applying this in a commercial context., • You are confident influencing and advising senior stakeholders, with the credibility to provide challenge where needed., • You communicate complex risk concepts clearly and practically, enabling the business to take informed and balanced decisions., • You are experienced in working across functions and geographies, building strong networks and driving collaboration in matrix environments., • Experience within technology with some familiarity with digital regulation or trade and export controls is preferable., • You have supported product, commercial or transformation initiatives from a compliance perspective and are comfortable operating across multiple jurisdictions and regulatory regimes. This an excellent opportunity to join a high-profile, forward-looking organisation in a role that offers real scope to shape the compliance agenda while partnering closely with the business to enable sustainable growth. If this opportunity sounds of interest, please send your CV to

Company Overview A large, international, multi-site consumer business operating across a range of retail and service environments. The organisation partners with landlords and suppliers to deliver commercially optimised customer propositions and continues to invest in growth across multiple channels and categories. Job Title: Commercial Finance Business Partner Location: London - Zone 1 Reporting Line: Finance Director, with a dotted line to Commercial Leadership Contract Type: Permanent, Hybrid, 3 days in the office, 2 from home Role Overview This role acts as a senior finance business partner to commercial stakeholders, translating strategic initiatives into clear financial insight. The position focuses on pricing, margin performance, and commercial decision support. The role works cross-functionally with teams across Finance, Commercial, Operations, and Procurement to ensure alignment between financial planning and business execution, while clearly articulating risks and opportunities to senior stakeholders. Key Responsibilities Business Partnering • Partner with commercial teams to support pricing, promotions, and margin optimisation., • Translate strategic initiatives into financial models and scenario analysis to support decision-making., • Deliver analysis on pricing and promotional performance, including ROI and key commercial drivers., • Support negotiations and commercial discussions through financial modelling and scenario planning., • Analyse financial and commercial performance, identifying trends and key drivers of profitability., • Highlight risks and opportunities with actionable recommendations., • Support budgeting and forecasting processes with detailed modelling., • Produce regular reporting with variance analysis and supporting commentary., • Must have pricing and margin experience, • Experience in commercial finance, FP&A, or business partnering roles, ideally in a multi-site or consumer-facing environment., • Strong financial modelling and analytical capability., • Experience supporting senior stakeholders with clear, insight-driven analysis., • Advanced Excel skills; experience with ERP or reporting tools is beneficial., • Understanding of margin dynamics and commercial performance drivers., • Strong commercial awareness and ability to link financials to business performance., • High level of accuracy and attention to detail., • Strong analytical and problem-solving capabilities., • Ability to manage multiple priorities effectively., • Clear and confident communication with both finance and non-finance stakeholders.

Receptionist / Client Support Executive (All Levels) 📍 Central London 💰 £30,000 – £39,000 (depending on experience) 🕒 Monday to Friday (40 hours per week, shifts between 07:00–18:00) Portico is defined by our unique culture – one that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging. We embrace diversity and believe in treating everyone equally, ensuring everyone has the same opportunities to grow, develop and progress in their careers. What’s in it for you? • Clear progression opportunities across reception, client services and leadership roles, • Exposure to a premium, corporate environment, • Monday to Friday working pattern, • Excellent holiday allowance, • Pension contributions, • Life insurance, • Enhanced annual leave, • Recommend a Friend Bonus Scheme, • Thank you voucher scheme, • 24-hour employee support helpline, • Access to “Choices” – discounts across retail, hotels, cinemas and more, • Ongoing training and development through the Portico Training Academy The Role Portico is recruiting for a Receptionist / Client Support Executive to join our team across the UK This opportunity is open to candidates at all levels, from those starting their career in reception through to experienced client support team members looking for their next step. You will play a key role in delivering a first-class client and guest experience, acting as the face of the business and ensuring every interaction is professional, seamless and memorable. Key Responsibilities • Provide a warm, professional and engaging welcome to all visitors and guests, • Manage front of house operations, ensuring a smooth and efficient service, • Coordinate meeting room bookings and support onsite meetings and events, • Respond to queries via email, phone and internal systems, • Support the wider team with administrative and operational tasks, • Maintain exceptional presentation standards across all client-facing areas About You • We’re looking for individuals who are naturally personable, organised and passionate about delivering excellent service., • Experience within reception, front of house, hospitality or customer service, • Background in corporate reception or 4/5-star hospitality is highly desirable, • Strong communication skills and confidence engaging with a wide range of people, • Ability to multitask, prioritise and remain calm in a fast-paced environment, • Professional, polished and detail-oriented Why Apply? Whether you’re starting out in your career or already an experienced receptionist, this is a fantastic opportunity to join a company that genuinely invests in its people and offers long-term career development.

Introduction This is a senior leadership role within a large-scale consumer business, shaping how customer journeys and product experiences are designed and delivered. You’ll lead a high-performing function at the heart of transformation, driving both operational excellence and commercial impact. Role Overview: • Location: UK (hybrid), • Day Rate: Competitive day rate (inside IR35), • Industry: Consumer / Telecommunications What You’ll Be Doing: • Leading a large, embedded function of Business Analysts and Service Designers across multiple product areas, • Driving quality, consistency, and delivery across a complex, matrixed environment, • Owning and evolving Service Design practices, including journey mapping, service blueprinting, and end-to-end experience design, • Connecting design outputs to Product Management, ensuring alignment with broader business strategy, • Translating design and delivery decisions into commercial outcomes such as cost efficiency, customer retention, and service performance, • Building and scaling a Centre of Excellence model, including frameworks for capability, progression, and hiring, • Influencing senior stakeholders across the organisation, operating at Director and MD level without direct authority, • Embedding best practice and raising the bar across both Business Analysis and Service Design disciplines Main Skills Needed: • Proven experience leading large-scale, multi-disciplinary teams (80–150+ people) in complex organisations, • Strong background in both Business Analysis and Service Design, with hands-on understanding of end-to-end customer journeys, • Commercial awareness, with the ability to link delivery decisions to financial and operational outcomes, • Experience building or scaling capability frameworks, CoEs, or competency hubs, • Confident stakeholder management at senior leadership level, with strong influencing skills, • Background in consumer-focused industries such as telecoms, retail, or financial services, • Ability to step into senior roles quickly and establish credibility from day one, • Previous consulting or interim leadership experience is advantageous What’s in It for You: • Opportunity to lead at real scale within a high-impact environment, • A visible, business-critical role with direct influence on customer experience and commercial performance, • The chance to shape and mature a function spanning both Business Analysis and Service Design, • Collaborative, fast-paced environment with strong senior stakeholder exposure, • Flexibility through a hybrid working model, • A role suited to someone who thrives on challenge and delivering immediate impact Call to Action: Careers move fast. Let’s make sure yours is heading the right way. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.

We are seeking a strong Active Directory Specialist with hands‑on technical experience and architectural insight, capable of assessing, designing, and remediating complex AD environments. Your responsibilities: (Up to 10, Avoid repetition) • Review existing AD tiering policies and progress completed to date in collaboration with customer’s stakeholders, • Finalise inventory and scope of remaining tiering-related activities, • Validate business and application ownership and confirm alignment with the AD tiering model, • Assess cross-tier system dependencies and associated risks, • Review and remediate service accounts and scheduled tasks, • Finalise technical configurations, deployment activities, risks, and mitigation plans, • Implement changes to server objects, Active Directory groups, and user configurations Essential skills/knowledge/experience: (Up to 10, Avoid repetition) Core Experience & Skills The ideal candidate must demonstrate: Deep hands‑on experience with Microsoft Active Directory • Strong understanding of AD architecture, including forests, domains, trusts, sites, and replication, • Practical experience managing large, complex, enterprise AD environments, • Experience reviewing and defining AD target‑state architectures, • Clear understanding of how AD design decisions impact security, operations, and scalability, • Proven understanding of AD Tiering concepts (Tier 0, Tier 1, Tier 2), • Ability to assess environments for tiering misalignment and security risk, • Experience designing and implementing tier‑aware access models, including:, • Privileged access segregation, • Admin role separation, • Experience designing, rationalising, and refactoring OU structures, • Strong understanding of OU‑based:, • Delegation models, • Group Policy inheritance, • Administrative boundaries, • Strong knowledge of AD roles, permissions, and delegated administration, • Ability to analyse existing role assignments, identify excessive privilege, and recommend remediation, • Experience assessing and mitigating risks associated with:, • Domain Admin usage, • Delegated OU permissions, • Ability to conduct structured gap analysis between:, • Current‑state environment, • Target‑state architecture and security standards, • Comfortable reviewing and analysing: Existing configurations, Operational practices &Security controls and exceptions, • Capable of producing clear findings, risks, and recommendations Desirable skills/knowledge/experience: (As applicable) • Translate technical findings into clear recommendations for both technical and non‑technical stakeholders, • Exposure to identity governance tools or controlled AD administration solutions (e.g. Active Roles, PAM/PIM tools), • Understand the business and application impact of AD changes, • Work collaboratively with security, infrastructure, and application teams, • Produce implementation‑ready designs, runbooks, and remediation plans, • Strong Communication skills to articulate and understand customer requirements, • Understanding of Azure Entra for the On-prem to Cloud AD object synchronisation, • Handon experience working with Collaborative tools Like Jira, Kanban , Azure Dev for updating the tasks, • Knowledge of ITSM process and tool BMC remedy for logging and updating changes

Don’t play with food! | Mammafiore When we were little, our mother always told us: "Don’t play with your food." And since you should always listen to your moms, we took it so seriously that we decided to dedicate ourselves to gastronomy. To care for it, respect it, love it, and share it. That’s why at Mammafiore we want to pay tribute to our roots. To what unites us and makes us who we are. To food that, besides filling our senses with sensations, floods us with emotions. At Mammafiore, we are obsessed with offering the highest quality products, the fastest delivery, and we stand out for the professionalism and commitment of our team of specialists. At Grupo Mammafiore, we are looking for an Operations Manager to join our team of passionate food and wine lovers! About the role: • Oversee and optimize day-to-day activities, including procurement, warehousing, logistics, and distribution., • Ensure timely deliveries and adherence to quality standards in customer service., • Monitor workflows and identify areas for improvement to enhance operational efficiency., • Lead cost stewardship across warehousing, transportation, and intralogistics (forklifts/MHE, maintenance, energy), driving a sustained reduction in cost-to-serve while protecting service levels., • Champion end-to-end digitalisation (WMS, ERP/Business Central, handheld scanning, EDI/TMS, Power BI dashboards) to ensure real-time visibility, data integrity, and decision speed., • Establish FEFO discipline and slotting/ABC-XYZ practices to improve picking productivity, inventory turns, and waste reduction., • Coordinate suppliers and procurement operations to ensure product availability and optimal inventory management., • Implement innovative solutions for logistics management, reducing costs and empty miles and improving vehicle utilization, fleet right-sizing, response times, cross-dock rhythms and transfer loads., • Ensure cold-chain integrity across ambient/chilled/frozen with proactive temperature monitoring, traceability, and recall readiness., • Lead the recruitment process for the logistics team, including drivers and warehouse operatives., • Supervise and coordinate operational teams (warehouse staff, drivers, logistics managers)., • Plan work schedules and optimize human resources to ensure maximum efficiency., • Foster a company culture focused on quality, safety, and teamwork., • Institutionalise Continuous Improvement (Lean basics, Gemba walks, Kaizen), linking ideas to quantified savings and KPI uplift., • Analyze and track key operational KPIs (e.g., OTIF/DIFOT, pick accuracy, waste/shrink, inventory accuracy, dock-to-stock, MHE utilisation, labour productivity, and cost-to-serve)., • Act as system process owner for WMS/ERP in the UK: clean master data, standardised SOPs, and user training; partner with HQ on enhancements., • Build operational reports and automated dashboards (Power BI) for real-time control-towers (service, cost, quality), including early-warning alerts on exceptions, and propose solutions to improve performance., • Implement procedures to ensure compliance with current regulations and safety standards., • Align UK operations with Group strategy (“One Mammafiore Way”): translate global standards into local SOPs, standardise with Central Ops (Procurement, Supply Chain, Quality, IT), and maintain controlled, audited documentation., • Ensure compliance with hygiene and sanitation regulations applicable to foodproducts., • Implement workplace safety measures, minimizing risks and incidents., • Conduct regular internal audits to verify compliance with company policies., • Collaborate with management to introduce new technologies or processes aimed at improving productivity., • Promote sustainability initiatives, such as waste reduction or the use of eco-friendly materials. Who are we looking for: • At least 5-7 years in operational or managerial roles, preferably in food distribution or logistics., • Degree in industrial engineering, logistics, economics, or related fields (preferred but not mandatory)., • Knowledge of supply chain processes, warehouse management, and distribution logistics. Proficiency in Advanced Excel, Power BI, ERP, WMS/TMS (RF, GS1/SSCC, wave/zone, FEFO/lot), route optimisation/telematics (ePOD/e-CMR), and EDI/API integrations., • Coordination of operational teams and foster a positive work environment., • Strong data-driven approach to monitor and improve operational performance., • Familiarity with food safety, workplace safety, and hygiene regulations., • Fluent English (mandatory); Proficiency in Italian; Spanish is a nice-to-have for cross-country collaboration with Central teams., • Problem-solving and results-oriented approach., • Adaptability to a fast-paced and dynamic environment., • Excellent organizational skills and attention to detail., • Proactive mindset and ability to manage stress effectively. If you want to know more about us: • IG: @mammafiore_official, • IG: @vienology

Associate / Junior Associate Director – Property Management Central London – Premier Mixed-use Development We’re partnering with a market leading real estate consultancy on a standout opportunity managing an iconic London development. This without question is one of London’s most successful and high profile regeneration projects. Over the past two decades, this area has been transformed into a vibrant, mixed-use destination spanning offices, retail, leisure, residential, and public realm. This is your chance to play a key role in managing a flagship Central London portfolio. The Opportunity Join a high performing property management team and take ownership of a prime commercial portfolio. This is a high visibility, commercially focused role, far beyond traditional, reactive property management. You’ll be working at the heart of a "best-in-class" estate, engaging directly with occupiers and contributing to overall asset performance. Key responsibilities: • Managing day-to-day operations across commercial assets, • Leading service charge budgeting, reconciliation & financial control (RICS aligned), • Acting as a key contact for occupiers, clients & stakeholders, • Driving occupier engagement and customer experience, • Monitoring KPIs, reporting, and asset performance, • Managing lease events, critical dates & compliance, • Overseeing H&S in collaboration with FM teams, • Conducting regular site inspections and attending client meetings, • Supporting wider business initiatives and cross service collaboration What We’re Looking For • MRICS qualified (or equivalent experience at Senior Surveyor or Associate level), • Strong commercial property management background (ideally Central London), • Experience managing service charge budgets & multi-let assets, • Excellent stakeholder management and communication skills, • Commercially minded, proactive, and solutions-driven, • High attention to detail with a hands on approach Why This Role? • Work on one of London’s most iconic estates, • Be part of a "best-in-class" mixed-use environment, • Join a collaborative, high-performing team, • Gain exposure to a flagship portfolio with strong career progression, • Clear pathway into more strategic, client facing leadership roles, • Opportunity to elevate your personal brand & earning capabilities If you’re looking to step into a flagship Central London portfolio and elevate your career within a market leading environment, we’d love to hear from you. Apply now or message me directly for a confidential conversation.

We’re looking for an Artist & Client Support Representative to join us at theprintspace. theprintspace, World Leaders in Art & Social Commerce At theprintspace, we’re not just the world leaders in fine art and photographic printing—we’re rewriting the rules of art commerce. For 18 years, we’ve transformed the art industry with a fearless blend of art, data, and technology. With a commitment to excellence and customer satisfaction, we’re hiring passionate art and photographic enthusiasts to join our best-in-class customer service team. Working from our state of the art studio in Shoreditch, the heart of London’s thriving creative community, your role will involve day-to-day interactions with globally recognised artists and photographers, providing print production advice for their exhibition, portfolio and art sales projects. You would be part of an organisation that stands alone as a leading platform for art and photographic printing, celebrated for its commitment to quality, innovation, and the fostering of connections with clients. As well as our Shoreditch studio, we have production facilities in Dusseldorf, and Brooklyn. Joining theprintspace as an Artist & Client Support Representative is a fantastic route into the industry. You’ll have the opportunity to build relationships with key industry figures, and develop direct skills which could take you onto roles in a production, marketing and operations capacity be that at theprintspace or in the wider creative industry. The role This role is ideal for someone early in their career who genuinely enjoys working with people, brings positive energy into a space, and takes pride in delivering great service. You don’t need years of experience, we can teach the technical side. What matters most is that you care, communicate confidently, and want to grow. You’ll be the first point of contact for artists and photographers working on exhibitions, portfolios, and print sales projects. Day to day, you’ll provide thoughtful, boutique-style support helping clients make the right decisions, solving problems when they arise, and contributing ideas to improve how we work. Your daily responsibilities • Manage client requests via in-person interactions, phone, and instant chat, • Provide confident, friendly, and informed advice on print products and presentation options, • Take a solutions-first approach, offering alternatives and recommendations where appropriate, • Manage and resolve customer concerns, escalating when necessary, • Build strong, long-term client relationships through open, honest, and engaging communication, • Spot recurring issues, inefficiencies, or friction points, and proactively suggest improvements, • Help refine customer service processes by feeding back ideas, insights, and solutions to management, • Contribute to a culture where great ideas can come from anywhere What we’re looking for • A genuine people-person with confidence and enthusiasm, • Experience in a customer-facing role (retail, hospitality, gallery, studio, or similar), • An interest in art, photography, digital image-making, or print production, • Some experience with Photoshop and Adobe software, or a strong desire to learn, • Early-career candidates who are motivated to develop their skills and build a long-term career, • Someone who cares about both people and processes What we’ll offer you • A competitive salary, • A welcoming, ambitious team with a shared commitment to excellence, • Comprehensive training from industry-leading experts, • Clear opportunities for career progression as the company grows, • Skills and experience that form the foundation of a successful career in the creative industry

Customer Service Assistant - B2B Drinks Platform – London – Up to £37,000 plus package This is a rare chance to join an ambitious B2B drinks-industry startup at the very beginning—giving you the opportunity to fast-track your career, shape your role, and grow as they disrupt the UK drinks trade with an innovative, profit-boosting platform. We are looking for a Customer Service Assistant who will be first point of contact for all suppliers and buyers across the business. The Customer Service Assistant will manage day-to-day enquiries, manage customer satisfaction, problem solving and supporting the loyalty with partnering businesses. This role will be 5 days per week in the West London office. What this business offers: • A competitive salary and performance-based bonuses., • Opportunities for professional development and career growth., • The chance to work with globally recognized brands in an exciting and dynamic industry., • A collaborative and supportive work culture. Customer Service Manager responsibilities include: • Support the onboarding of new buyers and customers, ensuring they have the information and guidance they need., • Handle day-to-day customer service enquiries via phone, email and system platforms., • Process orders accurately and efficiently, ensuring customers receive the right products on time., • Assist in maintaining customer service metrics and updating internal systems., • Gather customer feedback and flag trends or issues to the Customer Service Manager., • Work closely with sales, operations and supply chain teams to resolve queries., • Help monitor stock, deliveries and order flows to support a smooth customer experience., • Contribute to continuous improvement by suggesting ways to enhance processes and communications. The Ideal Customer Service Manager candidate: • Experience in customer service, administration or a support role within B2B, FMCG, drinks, hospitality or retail (preferred, not essential)., • Excellent communication skills with a friendly, professional and proactive approach., • Strong attention to detail and ability to manage multiple tasks at once., • Comfortable using CRM systems, email platforms and spreadsheets., • Team player who enjoys working collaboratively with other departments., • Positive attitude, willingness to learn and passion for helping customers. If you are interested in having a chat about this role, please forward updated CV’s to COREcruitment are experts in recruiting for Hospitality, Catering, Leisure, Retail, FM, Property and Construction sectors. We currently have over 1350 live roles across the UK, Middle East, Europe, Africa, North & Central America and South East Asia. To view other great opportunities please check out our website ___ or call us on +44 207 790 2666 for a confidential chat about upcoming opportunities. Likewise, if you are looking to recruit then we would love to hear from you. Follow COREcruitment on your favourite social networks - Facebook, Twitter, LinkedIn and Instagram

Who we are: ALTEN is an engineering and technology consultancy services company. We are a leading Engineering and IT consultancy operating across 30 countries, making waves in all sectors: Aeronautics, Space, Defence, Security and naval, Automotive, Rail and mobility, Energy and environment, Life Sciences and health, Industrial Equipment and electronics, Telecoms, Banking, Finance & Insurance, Retail, Services & Medias, Public Services & Government. With a team of passionate, diligent, and agile engineers, we are united by a common purpose: building tomorrow’s world today. Day by day, we support our customers' development strategies as well as their technological and sustainability transformation Missions: The Quality Assurance Manager (QAM) is responsible for ensuring that result-committed projects comply with the requirements of the ALTEN Delivery Framework (ADF) and meet client expectations. This role includes managing quality KPIs, continuous improvement, preparing for and monitoring external audits, and managing client relationships on quality-related matters. The QAM is a key player in ensuring operational excellence and client satisfaction. Key Responsibilities and Main Activities 1. Compliance with the internal delivery framework Pre-sales Phase: • Anticipate contract renewals or calls for tender to actively contribute to project acquisition, • Participate (if needed) in drafting the Quality Assurance Plan (QAP) and ensure its alignment with the ADF, • Attend internal project kick-off meetings Project Management Phase: • Understand the contractual framework of the assigned scope, • Ensure project compliance with our delivery framework practices by conducting regular follow-ups to provide an objective assessment, • Train, support, and coach Cluster Leaders (CL), Project Managers (PM), Project Directors (PD), and Technical Directors (TD) on requirements and maturity levels, • Highlight compliance and raise alerts in case of deviations from standards 2. Client Relations Managing Client Requirements: • Ensure client quality requirements are understood, documented, and integrated into project plans. Identify any changes to ensure continuous compliance,, • Address client complaints by utilizing root cause analysis methodologies, further define and monitor corrective actions whilst communicating them effectively to the client. Communication and Reporting: • Act as the primary liaison between client quality representatives and internal ALTEN teams for all quality-related issues, • Participate in meetings with client and ALTEN representatives (PRM/CRM) and actively contribute with presentations, • Organize quality reviews with client representatives (if applicable) and provide reporting on performance and ongoing actions according to their requirements 3. KPIs and Performance Quality Dashboards: • Have a global vision of KPIs (RFT, OTD, customer satisfaction), analyze quality performance, and prepare regular reports for stakeholders,, • Ensure the reliability of data displayed in dashboards by verifying consistency and correcting discrepancies if necessary,, • Monitor the performance of the quality service through indicators to identify areas for improvement, prioritize actions, and organize the team. Gap Analysis: • Communicate with the RAQP Direction and Technical Direction on project quality control and escalate alerts if necessary, • Identify trends and propose action plans to improve performance 4. Continuous Improvement Capitalizing on Best Practices: • Proactively propose adaptations to processes, methods, tools, and indicators used for project monitoring, • Use structured methods (8D, 5M, FMEA, 5S, Six Sigma, 5WHY’s, Ishikawa/fishbone) to analyze problems and propose solutions Project Management: • Define, plan and monitor corrective and preventative action plans. Further engage internal and external stakeholders to ensure compliance and effectiveness,, • Ensure that internal/external non-compliances or recurring issues within the scope are tracked: conduct root cause analyses (RCA), document them, and monitor associated actions. Required Skills and experience • At least 4 years of experience, ideally in either result-committed projects in a service context, in operational management roles (project or sub-project) or in quality management positions., • Knowledge of standards relevant to the QAM scope, such as ISO 9001/EN 9100/ISO 27001/ISO 19443/ISO 61513,, • Mastery of audit methods (preparation, execution, follow-up on actions), • Problem analysis/resolution, • Knowledge on SM (Safety Management), Office 365, JIRA, • Fluent English (Minimum B2 level), • Technical Assertiveness, • Adaptive Communication

Service Manager - Solar PV & Inverter Systems A historic brand in the renewable energy sector, specializing in the production and sale of inverters for photovoltaic systems and storage systems, is currently engaged in an ambitious growth and development journey, supported by significant investments in technology, organization, and management. Its goal is to strengthen its position in the solar inverter market and build a solid, future-oriented structure. With a comprehensive and competitive product portfolio, it enters the UK market with clear and ambitious goals. We are seeking an experienced Service Manager to lead and develop our client’s after-sales service operations for solar inverter systems in the UK market. The role is responsible for ensuring high service quality, customer satisfaction, and technical excellence across residential, commercial, and utility-scale PV installations. As Service Manager, you’ll act as the central interface between customers, service partners and internal teams. You’ll take ownership of service performance, technical escalation and continuous improvement, ensuring systems operate reliably and issues are resolved efficiently. Service Manager Key Responsibilities • Lead and manage after sales service activities for solar inverter systems across the UK, • Ensure timely troubleshooting, repair, replacement and commissioning support, • Monitor and drive service KPIs (response time, resolution time, customer satisfaction, warranty performance), • Lead, coach and support internal engineers and external service partners, • Coordinate service delivery across multiple stakeholders, ensuring consistent standards, • Act as escalation point for complex technical issues and customer complaints, • Provide technical support and guidance to customers, installers and partners, • Oversee resolution of field issues, ensuring minimal downtime and high service quality, • Maintain strong relationships with key customers and stakeholders, • Manage warranty claims, RMA processes and spare parts coordination, • Ensure compliance with UK regulations and internal service standards, • Utilise CRM and service management tools to track performance and reporting, • Feed field issues back to Product Management and R&D teams, • Support service strategy development and process improvements, • Drive initiatives to improve product reliability and service efficiency Service Manager Key Requirements • 5+ years’ experience in service, technical support or after-sales roles within solar PV, inverters, power electronics or renewables, • Strong technical knowledge of solar inverter systems and PV plant operations, • Experience managing engineers or service partners, • Good understanding of the UK solar market and regulatory environment, • Strong stakeholder management and customer-facing capability, • Degree or technical qualification in Electrical Engineering, Renewable Energy or similar, • Experience with CRM and service management systems, • Willingness to travel across the UK Why Apply? This is a leadership role within a growing OEM, you'll be a key part of their journey in entering the UK market and will be given the opportunity to shape UK service operations and directly influence customer experience and product performance in the Solar and BESS market. • Competitive salary and benefits package, • Career development and training opportunities, • Collaborative, international working environment If this peaks your interest, reach out today to have a confidential discussion and find out more about this opportunity! Submit your CV or contact Holly Higginson () to see if this could be the next step in your career.

18+ years of overall IT experience with 10+ years in program / delivery leadership roles managing large enterprise transformation programs. Job Summary We are looking for an experienced Portfolio/ Program Manager/Delivery Director - with ServiceNow and or Remedy service assurance to lead and manage a large-scale ServiceNow transformation program for a Telecom client. The role involves overseeing multiple workstreams, managing multi-vendor delivery teams, and ensuring successful program execution using Scaled Agile methodologies (SAFe / Agile at scale). The Program Manager will be responsible for strategic planning, governance, delivery management, stakeholder engagement, financial management, and risk mitigation while ensuring alignment with business objectives and technology roadmaps. Key Responsibilities Program Leadership • Lead end-to-end delivery of a large ServiceNow transformation program for telecom operations., • Manage multiple workstreams including ITSM, ITOM, CMDB, TSOM, TSM, CSM, and integrations., • Drive program execution aligned with business transformation goals., • Establish and maintain program governance frameworks. Scaled Agile Delivery Management • Lead program execution using Scaled Agile frameworks (SAFe / Large Scale Agile)., • Coordinate across multiple Agile Release Trains (ARTs) and Scrum teams., • Facilitate:, • Program Increment (PI) Planning, • Sprint Reviews, • Release Planning, • Retrospectives, • Ensure cross-team dependencies are managed effectively. Multi-Vendor Management • Manage delivery across multiple vendors, system integrators, and internal teams., • Ensure alignment across vendors on:, • Delivery timelines, • Quality standards, • Architecture guidelines, • Resolve vendor conflicts and manage collaboration frameworks. Stakeholder Management • Act as the primary interface between business leadership, IT leadership, and vendor teams., • Provide regular program updates to executive stakeholders., • Manage stakeholder expectations and drive alignment on priorities. Financial & Commercial Management • Manage program budgets, cost tracking, and financial forecasting., • Ensure program delivery within approved budgets and contractual agreements., • Track vendor deliverables, milestones, and payment milestones. Risk & Dependency Management • Identify and mitigate program-level risks and issues., • Manage cross-workstream dependencies., • Establish proactive risk management frameworks. Governance & Reporting • Establish strong program governance models including:, • Steering Committee meetings, • Program management office (PMO) reporting, • Delivery dashboards, • Track KPIs such as:, • Delivery milestones, • Velocity and throughput, • Program risks, • Budget utilization. ServiceNow Program Oversight Provide leadership for ServiceNow platform initiatives including: • IT Service Management (ITSM), • IT Operations Management (ITOM), • Configuration Management Database (CMDB), • Telecom Service Operations Management (TSOM), • Telecom Service Management (TSM) Required Qualifications Experience • 18+ years of experience in IT / Digital Transformation programs, • 10+ years managing large enterprise programs, • Experience managing large telecom or enterprise platform programs, • Proven experience managing multi-vendor global delivery teams Program & Delivery Skills Strong experience in: • Large-scale program management, • Scaled Agile frameworks (SAFe preferred), • Managing Agile Release Trains, • Enterprise transformation programs, • Global delivery models ServiceNow Knowledge Strong understanding of ServiceNow platform capabilities, especially: • ITSM, • ITOM, • CMDB, • TSOM, • TSM Preferred Certifications • SAFe Program Consultant (SPC) or SAFe Agilist, • PMP (Project Management Professional), • PRINCE2, • ServiceNow certifications, • ITIL Certification Leadership Competencies • Strategic thinking and program governance, • Executive stakeholder communication, • Conflict resolution and negotiation, • Vendor management expertise, • Risk management and decision-making, • Ability to lead large distributed teams Key Success Metrics • Successful delivery of ServiceNow transformation roadmap, • Program delivered on time, within scope, and within budget, • High stakeholder satisfaction, • Effective multi-vendor collaboration, • Improved telecom operational efficiency

We are GlobalLogic, a Hitachi Group Company and a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world. By integrating experience design, complex engineering, and data expertise - we help our clients imagine what’s possible and accelerate their transition into tomorrow’s digital businesses. At GlobalLogic, we have a strong track record of successfully delivering ground-breaking Cloud, Data & Digital Transformation programmes and we have an international reach working with a wide variety of projects and customers. Our approach enables companies to “build the exceptional” and be fit for purpose in the 21st century. We are seeking a Contract Data Integration Engineer within a niche team to provide data/integration, data quality, pipelines and integration layers to clients' platforms. Entailing pipeline development and maintenance, data quality profiling and monitoring, reconciliation and enrichment workflows, graph modelling, and stakeholder reporting on metrics. Ideally you will possess data quality analyst capabilities and/or focus on pipeline architecture, Kafka integration patterns, and export service development. These roles will entail writing production code, both will engage with data quality, and both will contribute to the broader service codebase. Our Contract Assignments are Inside IR35, hybrid working. Initially 6-9 months. About the role/Experience with: • Experience with Python for data pipelines, export services, ETL, reconciliation, profiling scripts, • Data quality assessment, • Apache Kafka, • PostgreSQL for data modelling, query design, migrations etc, • Data modelling and schema design, • Experience of C# to be able to contribute to existing service/integration codebase, • Memgraph or other graph databases / Cypher, • Jupyter notebooks; ETL/ELT; Git/GitHub workflows and automated testing, • Elasticsearch, Data visualisation, CI/CD About you (ideally): As a Data Integration Engineer you’ll be integral to our client facing delivery teams, working with clients to design and build their technology enabled platform solutions. ● You will be responsible for providing technical thought leadership on client engagements ● You will actively contribute to development team activities and technical solutions where strong attention to detail is required ● You will be hands on in projects, taking a lead in the design and development of solutions as well as providing technical guidance and validation to the wider team, working on critical cloud-based complex application solutions that can be deployed automatically ● You will be responsible for stakeholder management, building client relationships and identifying new opportunities We hire based on expertise, potential and enthusiasm to make a difference, then we give you the tools and skills you need to create impact. This role is based in our UK&I region. Why work at GlobalLogic. Our goal is to build an inclusive, positive culture where everyone can feel comfortable being themselves, empowering our people to create their own high standards and therefore more value. We work together to promote fairness while recognising, valuing and embracing differences – providing a transparent support structure and generous training budget to help our people develop skills to progress their career. Our region also supports a hybrid model which can flex across a wide spectrum of working options determined by our business, customer and individual needs. We are an equal opportunities employer. It is our policy to promote an environment free from discrimination, harassment and victimisation.

HR Path Group, a global leader in HR consulting, helps clients with their HR transformation projects, covering both human and HRIS (Human Resources Information System) aspects. Our 2,500 employees are located in 28 countries. Our mission is to support our clients at every step of their HR digital transformation with a comprehensive range of services. Advise to Run! HR Path, Global Leader in HR solutions • ADVISE: We support our customers in the transformation of their HR function, through a redefinition of their HR organization and their HRIS digitalization, • IMPLEMENT: As a partner of the main editors of the market, we carry out technical and functional implementation projects of all HRIS solutions (SaaS or On-Premise), • RUN: With our global payroll expertise, we offer our clients several levels of payroll outsourcing Our latest fundraising of 500 million euros aims to accelerate our growth and international expansion. Our goal is to double our revenue within five years and become the world leader in HR digital transformation. YOUR MISSIONS • Define and deliver high-impact data integration and visualization solutions by working closely with client business and data teams to empower data-driven decision-making., • Architect, implement, and configure Prism Analytics for a global customer base as a key member of the HR-Path team., • Build strong customer relationships to bridge the gap between complex external data sources and Workday’s native reporting., • Train end-users and data analysts on Prism self-service capabilities to ensure long-term solution adoption., • Execute every phase of a Workday Prism implementation, rotating through roles such as Data Architect, ETL Specialist, Solution Architect, and Analytics Lead., • Develop sophisticated data models and advanced dashboards to enhance our analytics propositions and grow the business., • Maintain high flexibility, including a willingness to travel to customer sites or attend global events. YOUR PROFILE • Proven experience in implementing Workday Prism Analytics or similar enterprise-grade ETL and BI tools (e.g., Tableau, Alteryx, PowerBI)., • Ability to design complex data pipelines, including data ingestion, transformation using Prism functions (Join, Union, Group By, Filter), and publishing to Workday Discovery Boards., • Expertise in data modeling, with a deep understanding of how to blend Workday data with external financial, operational, or legacy HR data., • Advanced proficiency in reporting, specifically building Workday Calculated Fields, Matrix Reports, and Composite Reports to leverage Prism datasets., • Strong commitment to Data Governance, ensuring data security, lineage, and privacy standards are maintained within the Prism environment., • Demonstrated functional experience across the project lifecycle, including facilitating data discovery workshops, mapping source-to-target data, and executing rigorous data validation and UAT., • Effective prioritization of tasks and proven ability to manage complex data mapping schedules and technical troubleshooting efficiently. Soft Skills & Communication • Pivotal team player with an excellent attitude and the ability to translate technical data jargon into clear business insights., • Excellent communication skills (written, oral, and presentation) in English, specifically regarding data storytelling. Desirable Qualifications • Workday Prism Analytics certification is highly preferred., • Workday Core HCM certification is required., • Experience with SQL, Python, or other data manipulation languages is a significant asset., • Familiarity with Workday Extend or Big Data technologies is a plus. WHAT WE OFFER • An hyper-challenging and fulfilling work environment in full international development, • A rapid growth of your career with many possibilities of evolution (horizontal & vertical) : international & internal mobility, training & certifications, • A good work-life balance with remote possibilities : labeled Happy at Work, we listen to our employees, • A great work atmosphere on a daily basis : quarterly team parties, annual congress..., • We are Happy at Work certified and cotinue to listen to our employees. If you value a culture that respects diversity, individual courage, integrity, excellence and encourages team collaboration, HR Path is the place for you. See you soon at HR Path !

Service Implementation BA (SC Cleared) Full Time | Hybrid | London Job Summary Amber Labs are seeking a results-driven Project Service Implementation Consultant to join our IT project delivery team within a highly secure Central Government department. Due to the environment of the client, you must hold active SC Clearance that can be transferred. This role is essential to the successful deployment of new services for our clients. The candidate will need to liaise with teams across the project and the existing service, gaining a deep understanding of the existing service(s), the requirements of project, and any risks and issues which may impact the delivery. The ideal candidate combines strong project delivery and service management skills with a customer-centric mindset – they will need to work with their delivery managers to ensure that all their implementation activities are delivered on time, within scope, and aligned with customer requirements. Key Responsibilities • Service Implementation: Work with a variety of stakeholders to implement the new service across multiple workstreams, into the clients ITSM tool (ServiceNow). Including but not limited to: KBAs, SLAs, workflows etc., • Requirements Analysis: Work with the Lead BA to complete a review of the ‘As-Is’ Service, and undertake a review of the contractual requirements to formulate a ‘To-Be’ Service Model, • Service Design & Strategy: Collaborate with the Lead BA to build and document the service strategy and associated service model following a set of workshops and project planning sessions, • Stakeholder Engagement: Collaborate with the BAU service teams (e.g. Catalogue, SLM & Governance, SACM, Service Desk, Functional Support teams and Reporting team etc.) and all other project stakeholders, ensuring effective communication channels are maintained between workstreams, • Quality Assurance: Work with other project stakeholders to ensure that services are implemented according to agreed standards, contractual requirements, specifications, and SLAs., • Service Lifecycle Management: Contribute to the planning for Service Implementation by creating implementation runbooks, handover documentation & training, and performance management reporting/tooling, • Continuous Improvement: Through feedback loops, identify existing service & project risks, capturing and implementing improvements wherever possible. Identify efficiencies and design solutions to improve processes and tooling., • Governance & Documentation: Produce high quality project documentation to support the transition’s progress through Project Gates and Service Readiness Reviews Required Qualifications • Bachelor’s degree in Computer Science, Engineering or a related field, or proven experience in a Service Design, Business Analysis or Project Implementation roles, ideally with GDS experience, • Excellent communication and interpersonal skills., • Strong organisational and problem-solving abilities., • ITIL Certification, • Experience with ServiceNow and implementing a service into ServiceNow is essential. Preferred Qualifications • Experience within data centre management, application hosting, network services and mid-large scale site migrations is desirable., • Experience using tools such as Jira, Confluence & Visio Key Competencies • Customer focus and relationship-building, • Analytical thinking, capturing requirements and processing of data, • Agility in dynamic environments, • Ability to work independently and collaboratively across teams

About the Role: Grade Level (for internal use): 08 The Team: S&P Global Ratings Operations is the industry leader in credit ratings and analytical solutions, providing comprehensive products and services for portfolio management, administration, reporting, and analysis. Our team operates in a dynamic, global environment where we drive end-to-end process simplification that meets customer needs. As strategic partners across Commercial, Data, Analytical, Compliance, and Technology functions, we use our business knowledge and operational expertise to continuously improve processes and align with business value. The Impact: This role has a global reach, working with teams across data, technology, and operations to deliver transformation initiatives to analytical and other end users. Your attention to detail and ability to follow clear guidelines will enable you to produce high-quality output that supports operational efficiency and innovation. You will help guide analysts and business partners through ratings processes and contribute to process improvement efforts. By actively seeking ways to improve quality and collaborating with others, you will play a vital role in meeting customer needs and driving the Operations mission forward. What's in it for you: Work alongside highly skilled, collaborative professionals in a global financial services environment. Gain exposure to cutting-edge ratings processes, AI technologies, and Python-based solutions. Strengthen your skills in continuous improvement, change management, and process optimization. Experience a culture that values quality execution, customer focus, and operational excellence. Build a fulfilling career in the global credit ratings industry. Responsibilities: • Complete key steps of the end-to-end ratings process for low and medium complexity assignments independently with pace and precision to meet customer needs, • Support team priorities, including job processing, continuous improvement, and change management initiatives to meet customer needs, • Demonstrate proficient understanding of the end-to-end ratings process, SOPs, operating manuals, and standard work documentation, • Guide analysts and other business partners through the ratings process and support change management of improvement efforts, • Voice continuous improvement needs, participate in problem-solving, and contribute to process improvement efforts including AI and Python project work to achieve the ROS vision, • Connect key partners across Commercial, Data, Technology, and Compliance teams to solve business problems and participate in improvement efforts to meet customer needs, • All employees are required to work from the office a minimum of 2 days per weekWhat We're Looking For: Basic Required Qualifications: • A Bachelor's degree is required, • An S&P Global employee at this level would typically have 0-1+ years of applicable professional experience in operations or a client-facing role, • Must be able to prioritize, multitask, and stay poised in a fast-paced, high-pressure environment while ensuring the highest quality output, demonstrating resourcefulness and solution-oriented thinking, • Excellent interpersonal, written, and verbal communication skills with a particular focus on customer service and collaborative team participation are required, • Must have the ability to work effectively and collaboratively with a variety of business partners in a team-oriented, global environment, actively participating in team goals, • A strong ability to guide and influence colleagues and stakeholders while being supportive and collaborative is required, • Must be an adaptable self-starter who wants to take the initiative and drive tasks to completion with strong execution, demonstrating commitment to work and team, • We require all candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global Ratings office. This must be completed before we can proceed to an offerAdditional Preferred Qualifications:, • Experience with AI technologies, Python programming, and project work, • Strong interpersonal and communication skills#LI-KM1 About S&P Global Ratings At S&P Global Ratings, our analyst-driven credit ratings, research, and sustainable finance opinions provide critical insights that are essential to translating complexity into clarity so market participants can uncover opportunities and make decisions with conviction. By bringing transparency to the market through high-quality independent opinions on creditworthiness, we enable growth across a wide variety of organizations, including businesses, governments, and institutions. S&P Global Ratings is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today. For more information, visit What's In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include: • Health & Wellness: Health care coverage designed for the mind and body., • Flexible Downtime: Generous time off helps keep you energized for your time on., • Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills., • Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs., • Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. S&P Global has a Securities Disclosure and Trading Policy (the Policy) that seeks to mitigate conflicts of interest by monitoring and placing restrictions on personal securities holding and trading. The Policy is designed to promote compliance with global regulations. In some Divisions, pursuant to the Policy's requirements, candidates at S&P Global may be asked to disclose securities holdings. Some roles may include a trading prohibition and remediation of positions when there is an effective or potential conflict of interest. Employment at S&P Global is contingent upon compliance with the Policy. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here . Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to:" "and your request will be forwarded to the appropriate person." US Candidates Only: Know Your Rights: Workplace discrimination is illegal 20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)

Who are we? Howden is a global insurance group with employee ownership at its heart. We're experts helping clients adapt and thrive in a changing world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of over 24,000 employees spanning more than 100 countries. Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden. Why work at Howden? We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden. The role Divisional Business Analysts sit at the front line of the Process Optimisation Programme, working directly with divisions to redesign how work is done and deliver tangible improvements. The role exists to partner closely with process owners, turning analysis into action through structured design sprints while contributing to the enterprise process architecture and helping embed new, more efficient ways of working. What you’ll be doing • Act as a hands‑on delivery partner to one or more divisions, building strong relationships with process owners., • Map, analyse and document end‑to‑end insurance processes using agreed enterprise standards., • Contribute to building and maintaining the enterprise process inventory, hierarchies and metadata., • Identify, size and progress optimisation opportunities within divisional processes., • Facilitate and support structured design sprints on priority processes., • Challenge existing workflows constructively, focusing on simplification, flow and customer outcomes., • Support implementation of redesigned processes, ensuring changes are practical and adopted., • Identify opportunities to embed AI, automation and technology into day‑to‑day workflows., • Ensure process changes operate effectively within regulatory and control requirements., • Share learning and good practice across divisions to support capability uplift. Who we’re looking for • Proven experience in business analysis, process improvement or business process management roles., • Strong facilitation skills, with experience working directly with operational stakeholders., • Demonstrable experience mapping and improving end‑to‑end processes., • Understanding of process improvement approaches such as Lean or similar methodologies., • Experience working in regulated environments, with awareness of controls and risk considerations., • Ability to work in ambiguity and drive progress in complex environments., • Insurance experience is highly desirable, with understanding of insurance operations and workflows., • Curiosity and practical interest in AI, automation and new ways of working. Qualifications • Relevant business analysis or process improvement qualification is desirable., • Professional insurance qualification is desirable but not essential., • Strong written and verbal English, with the ability to communicate clearly., • Good numeracy skills, with confidence working with process data and insights. What do we offer in return? A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: • Our successes have all come from someone brave enough to try something new, • We support each other in the small everyday moments and the bigger challenges, • We are determined to make a positive difference at work and beyond Diversity and Inclusion At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us: • Our successes have all come from someone brave enough to try something new, • We support each other, in the small everyday moments and the bigger challenges, • We are determined to make a positive difference, at work and beyond We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances. Reasonable adjustments We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*. If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require. *Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more. Our sustainability promise We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world.

At AXPE Consulting, we are driving high-impact IT transformation projects across international environments. As part of a strategic engagement within a global retail integration programme, we are looking for an AESOP RUN Integration Consultant to lead the capture, structuring, and transfer of critical IT operational knowledge. This role is essential to ensure business continuity by preventing the loss of undocumented expertise and enabling a new support team to operate effectively from day one 🚀 What will you be doing? You will operate at the intersection of IT Service Delivery, Business Analysis, and Knowledge Management, working within a complex international retail environment. Your main responsibilities will include: Knowledge Discovery & Assessment • Conduct structured discovery sessions with the outgoing IT support team, • Map applications, integrations, vendors, and operational processes You will document key applications within the retail ecosystem, including: • POS systems (Cegid), • Clienteling applications, • Workforce management tools, • Functional and technical ownership, • Vendor relationships, • Known issues and workarounds, • Design and structure Knowledge Base Articles (KBAs), • Document troubleshooting guides, support processes, and escalation matrices, • Build a clear overview of the IT retail landscape across multiple countries, • Document store estate, operational models, and support flows, • Identify internal and external stakeholders across IT and business teams, • Define roles, responsibilities, and interaction models, • Understand a multi-country retail environment (stores, users, systems), • Capture variations in systems, processes, and configurations, • Support the transition to a new support team, • Deliver structured knowledge transfer sessions, • Travel for final handover (approx. 2 weeks, expenses covered) What are we looking for in you? We are looking for a professional with strong experience in IT environments, documentation, and service operations, capable of working autonomously in complex and ambiguous contexts. Core requirements • Experience in Business Analysis (discovery, requirements gathering, documentation), • Solid background in IT Service Delivery / ITSM, • Strong experience creating structured documentation in complex environments, • Ability to manage a time-bound project independently, • Knowledge of IT support operations, incident management, and service transition, • Experience working with tools such as ServiceNow and Confluence, • Understanding of application landscapes, vendors, and integrations Soft skills • Strong stakeholder management and communication skills, • Ability to extract and structure tacit knowledge, • High adaptability and resilience in ambiguous environments What do we value? • Experience in Retail IT environments (POS, clienteling, workforce tools), • Experience in integration or transformation programmes, • Familiarity with multi-country operations, • French language skills (nice to have) What do we offer? 📈 Participation in a high-impact international project 🌍 Exposure to complex retail IT environments across multiple countries 🚀 A key role ensuring operational continuity in a strategic programme 🧠 Autonomy and ownership in a critical delivery phase ✈️ International collaboration and travel opportunities 💻 Hybrid working model Why join AXPE? At AXPE Consulting, we focus on delivering real impact in complex environments, combining technical expertise with business understanding. Joining this project means playing a critical role in a time-sensitive, high-value engagement, where your work will directly enable a seamless transition and long-term operational success.

Company Description Jane Taylor Millinery Limited is a distinguished British brand specializing in bespoke bridal and vintage hats. Known for its elegant craftsmanship, the brand has been celebrated in prestigious fashion publications such as VOGUE, ELLE, Tatler, and Harpers. Based in London, the company produces exquisitely designed headpieces that exude sophistication and timeless beauty. Jane Taylor's creations are sought after by a discerning clientele who value artistry and quality. Role Description This is a full-time, on-site role located in London for an Office Manager and Sales professional. The role involves managing daily office operations, overseeing office equipment and administrative tasks, providing exceptional customer service, basic social posts, uploading products to website, and supporting sales initiatives. The candidate will liaise with clients, coordinate appointments, and ensure the smooth running of the office while contributing to sales and customer engagement efforts. Create sales oppotunities with private clients, other designers and events. Starting 27-40k depedning on experince, plus commison on sales. Immediate start ideally. Qualifications • Strong communication and interpersonal skills to effectively interact with clients and colleagues, • Proficiency in administrative assistance and office administration to manage schedules, records, and daily operations, • Experience using and maintaining office equipment efficiently, • Proven ability to deliver outstanding customer service, ensuring a positive client experience, • Highly organized with attention to detail and an ability to multitask in a fast-paced environment, • Proficiency with basic computer software and office tools, • Background in sales or customer-facing roles is beneficial, • At least five years in the luxuary market ideally fashion.

Temporary Event Staff London £13.40ph We’re supporting a client delivering several large‑scale events across London, and we’re looking for enthusiastic temporary staff to help deliver 5-star customer service to event attendees. These opportunities are across April, May and June, with multiple dates and locations. Roles available: • Registration Staff – Welcoming attendees, checking ID, inputting data and issuing security passes, • Room Monitors – Scanning access badges, counting attendees and providing excellent customer service, • Supervisors – Experienced event staff to support and coordinate teams, manage breaks and keep things running smoothly on event days These are busy, high‑energy days with early starts, so a proactive attitude and excellent customer service are key. Morning and full‑day shifts available (working hours will vary). The details: • Event dates: Various dates across April, May and June, • Locations: Multiple London venues – Greenwich, Custom House, Westminster, • Pay: £13.40 per hour, • Dress code: Plain black, smart clothing Event experience isn’t essential, but excellent communication skills and confident spoken English are required. If you’re available across April, May and June and interested in getting involved, please upload your CV :)

Role: Installation Technician Location: Based in Enfield Hourly rate - £14.80 Contracted hours - 45hours per week, Mon-Fri (07:00 - 4:30) Who We Are: Plant Plan is a well-renowned and respected operator within the Indoor Landscaping sector, specialising in interior planting, green walls, and floral displays - We bring the outside inside, using amazing live and replica plants, foliage, and biophilic design knowledge to create beautiful spaces where people want to work. • Do you want to work in a successful and growing business that focuses on its people?, • Are you interested in an interesting and rewarding role that has variety and gives you a chance to develop yourself and have the opportunity to grow your career?, • Do you want to have a chance to use your skills and be in a position that makes a difference? If so, this could be the opportunity for you, and we would love to hear from you! The Role: • Based at our Enfield site, you'll predominantly be working in central London., • Monday to Friday role, 45 hours per week. Includes early starts., • Occasional weekend work (paid as overtime), • This role will require some flexibility to meet the requirements of our customers., • Delivery and installation of plant displays, green walls, and feature trees., • We're looking for fit, capable people with a strong can-do attitude and solutions mindset., • A practical mindset is a must, this is a hands-on, physical role., • You need to have great attention to detail, and take pride in your work., • This role requires flexibility, organisational skills, and a high degree of customer service as you will need to communicate with the client and staff around the site. The Person: • Self-motivated, efficient, and able to manage your time and workload, • Excellent people and customer service skills., • The role is very hands on and includes lifting/moving heavy items., • A willingness to act on initiative and the ability to work to tight deadlines are a must., • You will be a solution-focussed individual, providing a top-level service at all times, with a desire to do whatever it takes and you will take pride in your work and a job well done., • Working knowledge of using hand tools and fixing methods will be vital., • Prior experience in Installations, Delivery or Horticulture-based roles is valuable. Our Values: • Exceed Expectations, • Make Things Happen, • Do The Right Thing, • Always Look For Ways To Improve, • Care For Your Colleagues, Customers and Community Benefits • 31 days holiday including Bank Hols, • Quarterly Bonus based on company metrics, • Private health care from day 1 of employment, • CSCS green card training, • 2 full days sickness / absence every 12 month cycle, • Indicative of our colleague-focused culture, ongoing training and development to help you develop your career is readily available and encouraged. Interested? We would love to speak with you about this exciting opportunity and look forward to receiving your application! If you have any queries, please email Job Types: Full-time, Permanent

We are looking for a seasoned Power Platform Cloud Solution Architect with extensive experience in Power Platform development. This role emphasizes developing and implementing governance strategies, best practices, and customized Power Platform solutions. The ideal candidate will be skilled in leveraging the Power Apps and Power Automate Studio and Power Platform Admin Center to assist customers with architectural design, troubleshoot existing applications, and establish governance frameworks tailored to organizational needs. Qualifications • Experience Level: Intermediate to expert in Power Platform governance, administration, and Power Apps development., • Technical Expertise: Advanced knowledge of Power Platform Admin Center and Center of Excellence Starter Kit configuration., • Power Platform Technologies: Strong proficiency in Power Apps (Canvas and especially Model Driven Apps), Power Automate (cloud and especially desktop flows), Dataverse, Power Pages and other Power Platform components., • Enterprise Focus: Demonstrated experience in Power Platform administration and support within large-scale environments., • Training & Troubleshooting: Skilled in delivering technical training and resolving complex application issues., • Problem-Solving & Collaboration: Excellent analytical and collaboration skills., • Communication: Strong ability to engage with key stakeholders and cross-functional teams., • Certifications: Advanced Microsoft certifications preferred., • Consulting Experience: Previous customer-facing roles are highly desirable. Power Platform Development • Develop and maintain Power Apps solutions with a focus on model driven apps development and architecture., • Development of Power Pages., • Knowledge of Application Lifecycle Management (ALM) via Solutions., • Experience in setting up, troubleshooting and optimizing Power Automate desktop flows., • Familiarity with integrating data from Dataverse, SharePoint, and other sources., • Administer and support Power Platform environments, including Power Apps, Power Automate, and Power Platform Admin Center (PPAC)., • Deep understanding of Dataverse, governance strategies, environment planning, and security., • Expertise in developing environment strategies (environment types, purpose, security roles)., • Proficiency in licensing (standard vs. premium), capacity planning, and Data Loss Prevention (DLP) policies., • Analytical skills for reporting and data analysis within PPAC and M365 audit logs. Dynamics 365 Customer Engagement • Up to date product knowledge in Dynamics 365 Customer Engagement modules:, • Dynamics 365 Sales, • Dynamics 365 Customer Service, • Dynamics 365 Customer Insights – Journeys, • Enterprise level administration and development focused specifically with:, • CRM infrastructure installation and configuration, • CRM deployment configuration, • CRM customization and configuration (Data model, forms, views, JavaScript, C# .NET, plugins, workflows), • CRM integration, • Dynamics CRM Cloud Migration, • Knowledge in CRM 2015+ build versions and upgrade experience, • Architectural experience for Dynamics CRM on premises, • A strong understanding of business application performance tuning which includes an understanding of SQL, IIS (Internet Information Services), Networking, and client-side troubleshooting.

A Salesforce Solution Architect is required to support a large‑scale CRM transformation programme for an exciting professional services client. This is an opportunity to take a complex, legacy‑integrated estate and evolve it into a well‑governed, scalable target architecture. The role will focus on end‑to‑end solution design across Salesforce and connected platforms, supporting delivery teams through build, release and migration, while ensuring architectural coherence, data integrity and operational resilience ahead of a 2026 legacy exit. Responsibilities • Define Salesforce‑led target architectures across business processes, data, integrations and release management., • Own solution design for Salesforce capabilities, working closely with delivery teams throughout build and release cycles., • Provide architectural assurance, challenge designs constructively, and unblock delivery risks., • Collaborate with business, technology, data and integration teams to align solutions to programme objectives., • Support release planning, environment strategy and deployment governance across Salesforce and adjacent platforms. Key deliverables • Salesforce solution architectures aligned to enterprise standards and delivery constraints., • High‑level and low‑level designs covering data models, integrations, security and non‑functional requirements., • Architecture decision records (ADRs) and governance artefacts., • Input into release management, deployment strategy and environment configuration (e.g. Gearset / Azure DevOps)., • Design support through build, test, cutover and legacy decommissioning phases. Essential skills and experience • Proven experience as a Salesforce Solution Architect on complex, multi‑stream delivery programmes., • Strong understanding of Salesforce Sales Cloud, Service Cloud, data models, security, sharing and limits., • Experience designing integrations between Salesforce and downstream systems using modern integration patterns., • Strong grasp of order‑to‑cash / billing, customer lifecycle or transactional business processes., • Experience working in delivery‑embedded architecture roles, balancing governance with pace., • Ability to clearly articulate, document and defend architectural decisions with senior stakeholders. Additional desirable experience • Experience with Salesforce release management tooling (e.g. Gearset) and ALM practices., • Exposure to Azure DevOps or similar delivery toolchains., • Experience working in regulated or highly controlled enterprise environments., • Background in utilities, financial services, subscription or membership‑based organisations. Contract length - 6 months There is a requirement to be on site 2 days a week For more information please apply with a CV and outside of IR35 day expectations to

Service Delivery Manager London, Hybrid Fintech, SaaS A highly experienced Service Delivery Manager is needed to join one of the world's biggest players in Financial software. They're seeking an experienced Service Delivery Manager who can take full ownership of the customer service life-cycle. You’ll be responsible for ensuring clients receive consistently high-quality service, that performance targets are met, and that every interaction contributes to an exceptional customer experience. In this role, you’ll become the main point of contact for customers once they’re live, developing trusted relationships and ensuring our services continue to support their operational objectives. You’ll collaborate closely with internal teams across support, product, consultancy, and engineering to champion customer needs and maintain a seamless service environment. You’ll also oversee the delivery of service enhancements, small change requests, and ongoing improvements—coordinating activities, communicating clearly with stakeholders, and ensuring work is prioritised effectively. This position blends service management, customer engagement, operational oversight, and light project coordination. It suits someone who thrives in a fast-moving environment, communicates with clarity, and is always looking for ways to elevate service quality. Applicant requirements: • Background in Service Delivery Management, ITSM, or similar roles in SaaS/enterprise tech, • Strong B2B relationship management experience, ideally in fintech or financial services, • Knowledge of ITIL and service level management (certification preferred), • Experience supporting live customers and driving service improvements, • Skilled in incident/problem management and coordinating technical teams, • Strong analytical, communication, and stakeholder-management abilities, • Comfortable working in a dynamic, fast-changing environment Responsibilities: • Own end-to-end service delivery and SLA performance, • Monitor service metrics and produce clear performance reporting, • Act as main customer contact and escalation point, • Build strong relationships and run regular service reviews, • Drive continuous improvement and resolve issues quickly, • Identify risks and implement mitigation plans, • Ensure SLA and contract compliance, • Support billing and identify efficiency opportunities, • Coordinate enhancements, upgrades, and minor change requests

Programme Manager – Target Operating Model (Insurance) Location: London (Hybrid) Engagement Type: Permanent Company: Albany Beck Client Industry: London Market Insurance About Albany Beck Albany Beck is a consultancy dedicated to delivering tailored talent and operational solutions to our clients across Financial Services and beyond. We partner with top-tier financial institutions to deliver expert consulting and transformation services. Our collaborative approach places experienced professionals in high-impact roles, helping our clients to navigate complex challenges and realise strategic outcomes. Role Overview Albany Beck is growing it’s Change & Transformation Practice and are looking to hire an experienced Programme Manager to not only become an integral part of that Practice, but to work on an immediate deployment opportunity onsite with one of our largest London Markets Insurers, based in the City of London. The Programme Manager will lead the design and implementation of a Target Operating Model (TOM) within a London Market insurance environment. This role will focus on building a scalable, service-oriented operating model to support a growing platform-based business. The successful candidate will be responsible for end-to-end programme delivery, from shaping the operating model through to implementation and embedding across the organisation. The role requires a strong blend of strategic operating model expertise and delivery leadership, with the ability to operate effectively in a complex, regulated Lloyd’s market environment. Key Responsibilities Lead the end-to-end design and implementation of a scalable Target Operating Model Define a service-oriented delivery model, including: • Organisational design, • Roles and responsibilities, • Process frameworks, • Governance structures Develop and manage a phased programme roadmap, aligned to key delivery milestones Drive delivery across multiple workstreams, ensuring coordination and momentum Maintain focus on achieving successful implementation and business adoption Establish and manage programme governance frameworks, including: • Status reporting, • RAID management Provide regular, structured updates to senior leadership and stakeholders Engage and influence stakeholders across: • Underwriting, • Finance, • Risk, • Operations Build strong relationships and drive alignment at senior levels Oversee the implementation and embedding of the operating model Ensure changes are fully integrated into business processes and ways of working Support organisational readiness, adoption, and transition to business-as-usual Key Skills & Experience • Proven experience delivering Target Operating Model design and implementation programmes, • Strong experience within Insurance or Financial Services, ideally within the London Market, • Solid understanding of Lloyd’s market structures and operating environment, • Experience working within platform-based or service provider operating models, • Demonstrated ability to lead complex, cross-functional programmes, • Strong experience establishing and managing programme governance frameworks, • Ability to operate at both strategic and delivery levels Regulatory & Conduct Expectations • Act with integrity, professionalism, and due diligence, • Ensure alignment with regulatory requirements and market standards, • Promote strong governance, risk management, and customer outcomes, • Maintain high standards of conduct within a regulated environment Personal Attributes • Strong leadership presence with the ability to influence and challenge senior stakeholders, • Structured thinker with excellent communication and presentation skills, • Delivery-focused with the ability to maintain pace against ambitious timelines, • Pragmatic and hands-on approach to problem-solving, • High levels of accountability and ownership

About DEM Museums Founded on more than 35 years of expertise in technology and design, Dem Museums is a next generation experience ecosystem that brings cultural heritage together with multisensory storytelling technologies. As a global experience company headquartered in Türkiye, Dem Museums transforms historic structures and cultural assets into immersive, interactive and memorable experience spaces. Adopting an integrated approach that combines storytelling, audio-visual technology integration, spatial design and visitor management, Dem Museums manages all stages of its projects inhouse from thematic research and scriptwriting to audio-visual implementations and interactive content design. As the first private company in Türkiye to manage end to end visitor operations for museums, monuments, and historical sites, Dem Museums delivers experiences to more than 10 million visitors annually and carries this experiential expertise onto the global stage. The company has received more than 14 international awards for its projects, including the Hagia Sophia History and Experience Museum and the Ephesus Experience Museum. Expanding this expertise internationally, Dem Museums continues its global growth with a strategic vision aligned with Türkiye’s cultural export ambitions, with new projects planned to launch in London and Rome in 2026. Operations & Visitor Experience Associate The Operations & Visitor Experience Associate plays a key role in delivering an exceptional visitor experience across all operational areas of the experience. This unified role combines responsibilities across ticketing operations, entrance control, gallery hosting, audio guide support, queue management, and general visitor engagement. Staff members rotate between different operational zones based on daily needs. They ensure smooth visitor flow, provide accurate information, support accessibility needs, resolve visitor concerns, and maintain a safe and welcoming experience environment. Key Responsibilities • Deliver warm, professional, and welcoming service to all visitors., • Operate ticketing systems, check tickets, and manage queue flow., • Provide gallery hosting, visitor assistance, and exhibition information., • Support audio guide distribution, technical troubleshooting, and returns., • Coordinate visitor movement in queues, galleries (digital rooms, interactive areas), • Ensure visitor safety, report incidents, and follow experience procedures., • Assist with VIP visitors, school groups, tour operators, and accessibility needs., • Collaborate effectively with the operations team, supervisors and manager. Qualifications • Strong communication and customer service skills., • Professional, friendly, and approachable manners., • Ability to work in a fast-paced, visitor-focused environment., • Team player with willingness to rotate across multiple roles., • Reliable, punctual, and attentive to detail., • Comfortable standing for extended periods., • Basic IT literacy (ticketing systems, scanners, audio guide devices). Preferred Qualifications • Experience in museums, attractions, hospitality, or retail., • Multilingual skills (English plus another language preferred)., • Experience with crowd control or high-volume visitor operations., • Interest in culture, history, or museum environments. Compliance Requirements (UK Standards) • Right to work in the United Kingdom., • Basic DBS Check (criminal background screening)., • Health & Safety training and compliance., • Fire safety and emergency evacuation awareness., • GDPR and data protection awareness.

PART-TIME ROLE – 3 DAYS PER WEEK I’m currently partnering with a high-growth, independent marketplace that is on a mission to rid the world of generic sentiment. They aren’t looking for followers, they want a smart, opinionated, high-performing creative who isn't afraid to challenge the status quo, kindly. If you’re tired of being a cog in a faceless machine and want to actually make a dent in a transforming category, this is the seat you want to pull up a chair to. The Role As the Catalogue Curation Lead, you will own the end-to-end creative curation of the product range. This isn't just about picking what looks good; you will be the architect of the standards, principles, and decision frameworks that define quality across the entire brand. What you’ll be doing: • Defining Excellence: Set clear quality thresholds and build decision frameworks that guide moderators and creators alike., • Strategic Curation: Decide what makes the cut and what gets prioritised, taking full accountability for both creative and commercial outcomes., • Catalogue Health: Lead structured clean-ups and collection curation to ensure the catalogue feels intentional, cohesive, and easy for customers to navigate., • Creator Mentorship: Provide direct, actionable feedback to creators to strengthen the range and lead the briefing process for high-quality output at scale., • Commercial Synergy: Collaborate with Merchandising teams to use performance data and customer insights to guide your curation decisions. About You: My client is looking for someone who has "strong opinions, lightly held" and values progress over perfection. • Creative Authority: You possess deep visual literacy and can assess work across composition, style, tone, and brand fit—even if you aren't the hands-on designer., • Scale Experience: You have a background in curation, editorial leadership, or creative direction, with a track record of evolving standards across large portfolios., • Strategic Mindset: You think in both individual products and overarching ranges, shaping hierarchy and flow to improve storytelling., • Confident Communicator: You can articulate creative decisions to senior stakeholders with clarity and build trust with teams who may not work in creative roles., • Balanced Perspective: You weigh data and stakeholder input to make clear trade-offs that protect long-term brand health. Location & Workplace Policy • Central London, • 1-2 days office Salary & Benefits • Part-time role 3 days per week, flexible on how this is worked, • £50,000 FTE per annum (£30,000 pro-rata), • 25 days annual leave (rising with service), pension, private health, flexible working with work from anywhere policy, L&D budget and time allowance, annual spend on the marketplace, team socials If you would like a confidential chat about this role or your next career move, then please send your CV to or connect via LinkedIn: ___ Major Players are the UK’s leading digital, marketing, and creative talent agency, and over the last 30 years we’ve consistently championed our people and communities. As a proud B Corp™, we are committed to improving diversity, equity and inclusion within the industries we service, creating impactful and sustainable change for our partners, candidates and employees. We offer equal opportunities to all candidates regardless of race, religion, gender, sexuality, disability, age, and other protected status as required by applicable law. For further information about our DE&I commitments, please visit: ___

SS&C is the largest global investor service provider, servicing more than 55 million investors. Continually investing in global technology and services across the spectrum of distribution channels including: Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. Investor servicing is offered in many different countries, including the U.S., Canada, U.K., Ireland, Luxembourg, Australia, Hong Kong and Singapore. SS&C also services mutual fund structures in many other fund domiciles. Global Investor and Distribution Solutions (GIDS) is the business unit offering this role. GIDS delivers global omni-channel investor servicing, including contact centre, using digital services. About the Role We seek an IT Service Delivery Lead to innovate and provide exceptional client service and be accountable for the quality and delivery of Technology client engagement on behalf of the SS&C Wealth Business. The successful candidate will work on maintaining relationships with key IT contacts and business leaders to ensure effective communication and delivery of the highest standard of service to our clients. • You take pride in your reputation and can create meaningful relationships based on knowledge and trust, • You have high standards of integrity and expectations for yourself and others, • You consider yourself to be a fast learner; you are driven to improve your knowledge and experience continually, • You enjoy mentoring and collaborating with colleagues across various roles, • You are comfortable guiding teams and individuals on completion of tasks that contribute towards delivering a wider strategy or goals, • Your friends and colleagues describe you as engaging, a strong communicator who is eager to bring teammates together to figure things out, • You are self-motivated and able to flex easily between dealing with internal delivery teams and stakeholders and external clients Your Responsibilities External Focus • Manage communication with SS&C’s Wealth clients on behalf of the IT group for core disciplines including Incident, Problem, Change and Release Management., • Ensure client specific requirements are understood and IT services meet client expectations., • Deliver management information through regular reporting and service review meetings., • Identify opportunities for service improvement and respond to client feedback., • Actively work with IT peers to promote client focus and deliver an exceptional customer experience., • Support requests for client oversight and due diligence. Business Management • Partner with IT and Business leaders to define and maintain standards and working practices., • Act as an escalation point for issues impacting the SS&C Wealth business unit., • Share updates on IT Initiatives and support delivery of the IT strategy within the business., • Partner with the business in the development of the business strategy for the SS&C Life & Pension business in Ireland., • Effectively plan the way services are delivered so that all activity is directly related to providing quality services and meeting the expectations of the customer (internal and external)., • Continuously review processes and practices relating to the role and act as a catalyst for change and improvement in individual and team performance., • Communicate and promote the values which reinforce and support a consistent quality culture. Your experience • Proven Client Relationship Management and/or IT Service Management experience, • Strong experience in IT Incident Management within complex, multi-platform enterprise environments., • Proven ability to work across organisational boundaries to deliver for the business and our clients, • Knowledge of technology best practices and standards., • Strong communication skills: ability to translate complex technical information into digestible updates for clients and stakeholders, • Skills in problem-solving and logical thinking, • Ability to work in a challenging environment and adaptable to continuous change EEO Statement / Non-agency Disclosure We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

OUR CLIENT Pleased to be working with our client, F.D. Copeland & Sons who are seeking a highly capable Quality Systems Manager to lead, maintain and continuously improve their Quality Management System across food safety, auditing, compliance and Health & Safety. This is a hands‑on, influential role where you will work cross‑functionally, drive high standards, and ensure we remain fully compliant with BRCGS, ISO9001 and industry expectations. PLEASE NOTE: This role will require being on site daily in Woolwich. THE ROLE Quality Management System You will oversee all elements of the QMS, ensuring documentation, standards and processes remain current, compliant and fully embedded across the business. Key responsibilities include: • Oversee and maintain the Quality Manual and Standard Operating Procedures (SOPs), • Liaise, book and lead 3rd‑party audits including BRCGS, ISO9001, EHD and Organic, • Ensure all standards are up to date, implemented and trained out to relevant staff, • Co‑ordinate the internal audit programme, including GMP and glass & hard plastic inspections, • Lead the HACCP team, maintaining and reviewing HACCP documentation and risk assessments, • Lead Threat & Vulnerability and Raw Material risk assessments, • Manage the Supplier Approval programme for raw materials, packaging and service suppliers; complete supplier reviews with management, • Manage the Pest Control programme, liaising with contractors and reviewing site risk assessments, • Oversee and close out customer complaints and nonconformances, supporting preventative and corrective actions, • Complete new staff inductions and update the Staff Induction SOP, • Complete re‑orientation briefings for long‑term absent staff, • Lead Quality Management Systems review meetings; track actions and circulate minutes, • Lead Operational meetings and Nonconformance working group meetings, • Co‑ordinate laundry collection/drop‑off; audit laundry provider, • Support training delivery: food safety, GMP refresher, SOPs, • Co‑ordinate customer feedback and create staff‑facing displays, • Create and manage SEDEX platform links for suppliers and customers; upload evidence and monitor performance, • Advise on manufacture or purchase of new food‑contact equipment ABOUT YOU • Effective communication and interpersonal skills, • Analytical and problem‑solving abilities, • Persistence and the ability to positively influence others, • Strategic and proactive approach, • Ability to facilitate change, • High attention to detail, • Appreciation of other people’s work and roles, • Ability to present viewpoints clearly and professionally EXPERIENCE/SKILLS Essential: • Background in food science/technology/manufacturing, • Experience of internal auditing (or exposure to it), • Experience working to standards such as BRCGS and ISO, • Experience/exposure to 2nd & 3rd‑party audits, • Effective communication skills Preferable: • Level 4 Food Safety qualification, • Level 4 HACCP (or Level 3 with willingness to progress), • Experience of supplier approval processes, • Experience of pest control management

Engineering Services Manager £70-80,000 Salary Facilities Management (Client-Side) Central London – SW11 Annual Bonus Private Healthcare Pension Scheme An industry leader within Property & Real Estate, operating across both commercial and residential sectors in both the UK and globally, have a requirement for an Engineering Services Manager to be based at one of their client accounts in the West London area. With the organisation managing a number of high profile commercial buildings across London & the UK, this position will be based at a prestigious mixed-use development in South West London area, comprising commercial office space, retail, R&D labs as well as a residential element. Reporting into Head of Technical services as well as working alongside the larger Property team, the role will help act as the conduit between senior stakeholders, tenants and the various FM service partners to deliver a best-in-class experience across the estate. Guideline base salary for this position is circa £70-80,000 depending on experience, with package comprising discretionary annual bonus, healthcare and pension scheme. Candidates will be fully qualified in either electrical or mechanical engineering, ideally having served a full apprenticeship, and with at least five years of managing Mechanical, Electrical and HVAC services within similar commercial environments as a contract or technical / engineering manager. This could be either for a similar managing agent, or on the FM service provider side. Along with core engineering qualifications, additional training such as IOSH, NEBOSH, ILM, or engineering body membership will be useful. Particular working experience will include the following: · Compliance with all current legislation and recommended standards. Verify contractors risk assessments are up to date and appropriate to building and maintenance tasks. Ensure all written scheme is up to date. Ensure contractors emergency lighting log records up to date. Management of water treatment regime ensuring that water treatment manuals are up to date. Manage status of lift inspections and report via lift minutes. Ensure that all statutory inspections are carried out by the due date and manage/monitor progress of actions via external reports spreadsheet attached to appropriate minutes. · Provide day-to-day technical and operational support to building managers and occupiers. · Management of the permit to work system and check method statements where appropriate. Liaise with building management and occupiers regarding operational and technical matters such as plant shutdowns and work impacting on occupiers operation. · Review occupier license applications. Review and comment on drawings, specification and reports submitted by the occupiers and advise the landlord accordingly of any impact on base build operations or any technical or lease concerns. Liaise with tenant consultants on any technical or operational revisions. Monitor tenant fit-out work and liaise as necessary to ensure that work complies with the approved license for alteration. Carry out random inspection of fit-out works and report, liaise on findings as necessary. · Undertake regular audits of maintenance programme. Review call out sheets and investigate as necessary. Review concept ppm sheets / reports and investigate as necessary. Carry out random inspections of ppm / reactive works completed and in progress. · Preparation and management of engineering service charge budgets, to include procurement as per company policies. Budget control, preparation of relevant specification, raising orders/instructions/ contracts and verifying (processing) invoices. To develop, implement and manage environmental and energy conservation programmes, (working with others where necessary) ensuring optimum usage of energy. To advise on potential problems, improvements and possible savings. Analyse monitoring & targeting reports and investigate and action as necessary. Arrange independent energy audits as necessary and action recommendations as necessary. · Analysis and management of all engineering data/reports, ensuring that appropriate action/follow up is achieved. Identify & agree specialist consultant roles and review consultants brief on a regular basis. Manage other audit reports. Review actions/progress and monitor monthly via external reports spreadsheet attached to m & e minutes. · Implementation, management, and development of the concept planned maintenance system, ensuring information, plant history, drawings and technical information is accurate and up to date. Develop and maintain the base building asset register. Review and develop site-specific maintenance tasks. Ensure drawing and O & M’s are updated to reflect any changes carried out to the installed systems. Develop, implement, and maintain site-specific plant replacement programme. In conjunction with budgetary control. (plant life cycle asset management). · To ensure that the production of engineering service specifications, contracts and associated documentation properly represent the service requirement of the premises and are presented and executed in accordance with company guidelines. Prepare contract documentation to include: - tender documents, agreements and specifications. Manage tendering procedures. Analyse tenders. Undertake post tender interviews. Produce client contract placing report. Manage contractor closely during mobilization period and through to completion. · To ensure that the senior technical services manager, estate director and building management team are regularly appraised of any new developments or issues of a problematic nature. Report on any emergency incident that occurs. Report on any concerns relating to plant operation. Report on any tenant relationship related issue. Report any issue that could or will involve the HSE or EHO. · To ensure new buildings and areas of public realm are handed over in accordance with company guidelines and that all manuals are in place as soon as is reasonably practicable. · Set up new utility contracts for handed over buildings and public realm as required. · Conduct monthly utility recharges via billing platform. · Report on energy usage as per reporting requirements. · To ensure that the property's electronic security systems are fully operational and maintained as per the manufacturer's guidance and current best practice. Report on any concerns relating to plant operation. Liaise with the systems department as required, regarding contract specifications, maintenance regimes, auditing, equipment upgrades, documenting changes etc. Ensure maintenance contracts are in place. · To ensure the requisite engineering standards executed in the management of buildings are commensurate with those standards promoted by the board and detailed in the operations manuals. · Ensure adherence to companys pathway to net zero carbon. This is a fantastic opportunity to work for a leader within commercial property & real estate, as well as being based outside of Central London - the location of the role is ideal for those perhaps based in South London & Surrey area who seek something closer to home. On a vibrant and varied estate, you will experience more than purely commercial office maintenance and across a large campus, offering the chance for personal development and furthering your experience within the built environment. The organisation have a number of very high-profile buildings under management across London and the UK as a whole, with freedom of movement internally - as such there are always opportunities to grow and develop, either on the building you join or through promotions to other existing or new client accounts. An opportunity not to be missed for a technically minded and customer focused engineering manager keen to further their career within the commercial built environment.

Medical Field Service Engineer X-ray Medical Imaging Systems FULL PRODUCT TRAINING PROVIDED - NO MEDICAL EQUIPMENT EXPERIENCE REQUIRED Enfield, North London, Hertfordshire, Essex and East London Earnings to £50K + Car + Excellent benefits package including Healthcare, Generous Contributory Pension Scheme and Full and Comprehensive Manufacturers based Product Training Excellent opportunities for Service Engineers from a wide range of sectors, including ex HM Forces Radar & Weapons Systems Engineers (RAF, REME, Navy), Medical Engineers, MRI, X-ray and CT Service Engineers, Laboratory Engineers and engineers from other high value capital equipment backgrounds, to join a global market leading manufacturer in sophisticated medical imaging systems, offering first class product training and unsurpassed opportunities for career development The Company – Medical Field Service Engineer, X-ray Imaging Systems My client is a leader in healthcare. This organisation’s impressive portfolio of products and fully integrated medical systems incorporates all aspects of the healthcare equipment sector, and includes medical imaging diagnostics, critical care and anaesthesia delivery, healthcare informatics, molecular imaging and patient monitoring systems. Offering 'best in class' solutions across a wide range of equipment modalities, their success is based upon a commitment to world leading manufacturing facilities, outstanding product innovation, excellent customer care and the recruitment and development of good people. They employ thousands of people globally and are an integral part of an instantly recognisable worldwide technology group. The Role - Medical Field Service Engineer, X-ray Imaging Systems Following expansion, they seek to recruit a number of customer focused and technically motivated Medical Field Service Engineers, responsible for the service, repair, breakdown and maintenance of their range of highly advanced X-ray imaging Systems, located at hospital and healthcare centres throughout the region above. Your Background - Medical Field Service Engineer, X-ray Imaging Systems Applications are encouraged from field service engineers from a wide range of electronic sectors, including medical device, medical imaging, laboratory device, semiconductor, ex HM Forces Engineers (RAF, REME, Navy), industrial / commercial imaging or other areas of electronic manufacturing and services. You must have impeccable customer service skills and a confident and professional manner in customer facing environments. The Benefits - Medical Field Service Engineer, X-ray Imaging Systems These are excellent opportunities to join a world class medical imaging systems organisation. You will be joining a national team of engineers who take great pride in their work and who aim to build upon long term relationships with customers. You will be continually challenged as you are exposed to new technologies. You will receive constant support and guidance from senior management and your technical knowledge will be furthered through training courses. For those with the desire there are opportunities to progress your career into more technical specialist roles. In return, the successful applicants will benefit from first class product training, recognised by the industry, which will run on an ongoing basis as new products are introduced. A generous remuneration package is also guaranteed, including competitive salary, company car, bonus, overtime, healthcare, contributory pension scheme, phone and laptop, along with the opportunity to progress your career within a market leading organisation. This vacancy is being advertised by TRS Consulting (UK) Limited. The services advertised by TRS Consulting (UK) Limited are those of an employment agency and / or employment business.

@Druce is evolving, and due to internal progression within the team, we’re recruiting for the best in the market to be part of the journey. As we continue on our growth journey, we are now hiring for our Kensal Rise branch. As the only 200 year old “start up” in London, we get it – we’re not like the rest. That’s why we need people like you (committed to action and highly ambitious) to join us as we develop a market leading platform. By offering our clients full property service from new homes to management, we have strong objectives to position ourselves at the forefront of the London market. We are only just starting to unlock the potential of what @Druce is capable of, and our Customer Solutions Advisor is going to help us achieve this together. These roles are highly valuable to our success, and we are incredibly excited to introduce this opportunity to the market. The role With a passion for customer solutions and naturally curious nature, the Customer Solutions Advisor will work closely with their team to provide support and an unwavering commitment to our clients. This is a branch based role supporting both sales and lettings through the following: • Provide the initial greeting for any new and existing customers entering the branch., • Up-sell/cross-sell our products to all customers engaging with @Druce (e.g. insurance, mortgage etc.)., • Manage office operations and provide administrative support to the sales and lettings teams, • Maintain office schedules and coordinate appointments and meetings, • Respond to enquiries via phone, email, and in-person, providing timely and accurate information to customers, clients, and colleagues, • Understand the requirements of inbound clients and qualify leads, • Ensure all incoming leads are created and updated in the CRM database, • Carry outbound calling from the Druce branch database to generate leads for MAs, • Manage and maintain office inventory, supplies, and equipment, ensuring the office is fully stocked and functional, • Coordinate with external vendors and contractors, such as cleaners, maintenance technicians, and IT support, • Manage incoming and outgoing mail, including sorting and distributing mail, packages, and deliveries Hour of work: Monday - Friday, 10:00am - 6:00pm. The person @Druce we’re different – and that means we attract different people. Our people are highly accountable, take action and always demonstrate a customer first approach. We don’t sit back and wait for the change; we make it ourselves – that’s what sets us apart. We are looking to enlist people who embody this through: • Experience in a customer service or sales environment, • A bachelor’s degree with relevant qualifications preferred but not necessary, • Excellent communication skills and able to connect with clients, both in-person and over the phone, • Highly motivated to provide the best customer service and develop relationships over the long term, • Strong work ethic with a systematic approach to Sales, • Highly ambitious individuals who want to develop and succeed in the world of real-estate What’s in it for you? Aside from an opportunity to embed yourself in the exciting developments we’re working on @Druce, this is an exceptional opportunity to set yourself apart from the standard real estate journey. However, we truly believe the success of what we’re doing is underpinned by our people, and with hard work comes reward. So, what’s in it for you? • Above market basic salary, • Commission designed to directly reward performance and contribution to revenue generation, • Generous annual leave, increasing per year of service, • An extra paid day leave to celebrate your birthday, • Staff referral scheme - rewards of up to £4,000, • Training/ qualification opportunities, • Enhanced maternity and paternity pay, • Bi annual work party, • Monthly staff awards As an equal opportunities employer, Druce is committed to the equal treatment of all current and perspective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identify, or marriage and civil partnership. To apply, click the link to get started!

Hours: Monday – Friday 9am – 6pm. Occasional scheduled weekend and night working will be required to ensure the efficient functioning of the role on an ad hoc basis, with time off in lieu Holiday: 25 days plus bank holidays About us Merano Residences is an iconic and award- winning design, riverside apartment development comprising 40 prestigious apartments, a commercial unit and a café. The Management Company now wish to appoint a professional manager to control, improve and take ownership of the services function required to achieve and maintain the required level of excellence. Job purpose The Building Manager will take the lead on all aspects of the day-to day management of Merano Residences. They will be responsible for maintaining the highest standards for all areas of the building, including supervising the front of house team, ensuring customer service and the safety and smooth running of the property is a priority at all times, and standards meet the expectations of the residents, the Management Company and Managing Agent. Key areas of responsibility: • Maintain a physical risk register for all aspects of the property to ensure the safety and security of residents, staff and visitors., • Manage the presentation aspects of the whole estate so that Merano Residences is perceived as the paramount residence within the locality., • Create a culture of superb client care and professional service delivery within the Concierge, Cleaning and Maintenance teams. This will be led by example with ongoing monitoring, training and role enhancement as an essential aspect., • Work with the RMC Board and the Managing Agent to deliver a short, medium and long- term strategy for the efficient running of all mechanical, electrical and maintenance services within the building. This will include having synergy with annual budgets and demonstrate prudent procurement procedures that will reduce excessive expenditure in all areas., • Liaise with suppliers and contractors to ensure the best possible service is delivered in a timely and cost-effective manner., • Maintain a basic understanding of employment and property law that will enable you to ensure that the RMC Company and the concierge team are compliant with all current legal regulations including, but not limited to, employment, fire, health and safety and insurance regulations etc., • Review all internal systems and software to ensure efficiency and facilitate improvements where required., • Ensure that handover logs and incident reports are properly logged and that issues arising are appropriately escalated and followed up to deliver a successful conclusion., • Be aware of all contractors onsite, and their remit, and monitor activities accordingly., • Take ownership of all areas of responsibility and report effectively and openly at regular Board Meetings., • Take day-to-day responsibility for the supervision and deployment of all on-site staff ensuring they are clear about their roles and any specific tasks requiring execution., • Ensure an up-to-date SOP is maintained, available to all staff and regular training is provided. Provide feedback to the Managing Agent and the Board to inform on performance management and training., • Ensure a high level of customer service is provided by all concierge staff at all times, that all communications (e.g phone calls, emails) are answered appropriately and that all face-to-face communications are friendly and welcoming., • Ensure that all staff are well-presented in their uniforms and wear name badges. Ensure that all staff log on and off in accordance with requirements and any issues (including absenteeism, sickness or lateness) are reported promptly to the Managing Agent /recorded on the HR system., • Ensure that any temporary concierge, cleaning or maintenance staff are fully briefed and supervised to enable them to carry out their responsibilities., • Work with the HR team to ensure all absences are covered efficiently. Skills and Qualifications • High level of education with a special aptitude for English and Maths. A degree (or similar) in Business Administration or Estate Management is desirable, but not essential if an exceptional and proven track record of relevant past experience can be demonstrated. Relevant industry qualifications would be a bonus, • Computer literate and be competent in Word, Excel and PowerPoint or a modern equivalent, • Ambitious, dynamic and motivated, • Excellent Communication skills, • Competent negotiation skills are essential, • Demonstrate a “can do” attitude with excellent problem solving skills, • Previous experience in a Team leader role is essential with a proven track record of leading, managing, directing, supporting, and training staff, • Excellent references will be expected Person specification The conduct of duties needs to be of the highest standard and you must be presentable, smart, have an ability to communicate at all levels and build trust with the residents, the Managing Agent, and the Board. The right candidate will be enthusiastic, goal-orientated, highly organised and have strong interpersonal skills including a professional work ethic. Training: Training will be provided on the job internally, supplemented by external courses as required. Staff are encouraged to sit the IRPM exams at the earliest opportunity.

MPI are looking for PERMANENT Senior Engineers, for our client based in London Location: Ideally London, but will consider Kent, Surrey, Southampton, Reading, Oxford etc. Hours: Typically, start at 8 and finish at 4:30 however this is work dependent anything over 9 hours a day is paid at over time rates Benefits: • Discretionary bonus scheme (8%), • 25 days holiday, • Life assurance, • Healthcare cash plan, • 8% bonus (if goals are achieved), • Overtime, average per engineer at least £5000.00/year., • £50 per night staying away allowance – if this is needed, • BUPA (Healthcare) after 3 months., • Use of company vehicle out of hours, • This role may include Hybrid working Line Manager: Operations Manager Direct Reports: Supervisory/ADP Management only Hours: Full time About the role: In your role as Senior Engineer, you will provide all aspects of on-site servicing, repairs and installation works covering domestic and commercial contracts throughout the UK. A key part of your role will be to coordinate and provide training for colleagues on new and existing products and services. You will also be the team leader for the Service Engineers (which engineer levels to be agreed with your line manager), who will directly report to you for any support they need. In this role your key responsibilities will include: • Understand and adhere to all aspects of Health and Safety, Risk Assessments and Method Statements Liaise with engineers, managers and other staff members to identify training requirements, • Arranging of ongoing training programmes and reviews, • Sourcing and maintaining technical literature information, • Carryout onsite assessments, surveys and engineer audits, • Updating database with necessary site and asset information, • Provide technical support for service engineers, office and customers where required, • Research information on new products and services, • Provide feedback between office and service engineers, • Assisting the Service Office with Technical Admin duties, • Perform Servicing, Commissioning, advanced repairs, fault finding and Installation of pumps and pressurised systems (and waste pumps/submersible pumps if/when required), • Actively be aware of opportunities to promote the client’s Services, • Lead a team of Service Engineers South (engineer levels to be agreed with your line manager), helping them with problems, issues or general support they may need. Working with the installation engineers to ensure they are performing their roles in the most efficient way and introduce improvements where necessary. Essential qualifications, experience and skills required for the role: • Servicing and Commissioning of pumps and pressurised systems, • Advanced fault finding and minor repairs of pumps and pressurised systems, • Installations of pumps and pressurised systems, • Minimum 10 years’ experience working with pumps and pressurisation equipment, • Excellent knowledge and understanding of all manufacturers and types of water booster sets and pressurisation equipment, • Good understanding of water systems and associated equipment, • Experienced working with and fault finding with electrics, • UK Driving Licence, • Organised and self-motivated, • Attention to detail, • Customer focused, • A pleasant and friendly ‘can do’ attitude, • Knowledge of pumps and pressurised systems, • Health and Safety training required for the role, • Good time keeping, • Be flexible and adaptable Knowledge & skills to develop: • Further Health and Safety training required for the role, • Further product training as required, • Develop client relationships and attend review meetings where required

Roles & Responsibilities About Us Group Metropolitan was founded in 1985 as an electrical contractor carrying out small moves and changes projects for a select few clients. Over the past 35 years, we have grown into a turnkey Principal Contractor offering in-house tradespeople, with a projected turnover of £80m. This has been achieved by working collaboratively with our clients to understand their needs and become an extension of their business,’ expanding our service offerings and geography to meet the expectations required. Whilst the business has seen organic growth over the years, our core values of Safety, Quality, Integrity and People, remain the same. Group Metropolitan is an equal opportunities employer committed to fostering a supportive and inclusive workplace. We value dedication, innovation, and teamwork, and we strive to provide an environment where all employees can thrive. About The Role: The role of a TEGG Technician is to Provide the predictive, proactive and preventive test technologies as described in the TEGG Service preventive maintenance agreements and TEGG Task software. Troubleshoot, repair, maintain and install electrical systems and related equipment as assigned. Assume day-to-day coordination of specific agreements or DES work, as assigned, to assure contractual commitments are met in a timely, cost-effective manner. Type of contract: - Permanent Department: - TEGG Hours: 7am - 4pm Location: Site Based / Greenwich Salary: DOE Generally, the above hours will be flexible in line with the needs of the business. We operate a fair working policy but if any extended overtime is worked by agreement of you line manager, then overtime payment will be applicable Responsibilities • Upon receiving a Customer complaint, follow systematic questioning techniques and relate answers to the functioning of the systems., • Follow point-by-point troubleshooting guides to find equipment faults in a short period of time., • Avoid needless callbacks by checking the complete system before leaving the job., • Check safety and limit controls for proper settings before leaving the job., • When faced with a seemingly unsolvable problem, is not afraid to seek out assistance of others to help solve the problem., • Use proper tools and instruments for troubleshooting., • Use expert Troubleshooting knowledge to assist other Certified TEGG Electricians/Technicians in solving problems., • adhere to a planned call schedule., • Complete a Service Report prior to leaving the jobsite. Requirements • Manage personal time to assure maximum productivity. Demonstrate capability of handling a heavy workload of calls., • Understand electrical systems, appropriate codes and industry standards. Assure that permits are secured where applicable. Provide design input as requested., • Logically communicate information Customers should know., • Assure that the Customer has a thorough understanding of the ongoing or future work that the company is performing., • UK Driving license, • Ability to comprehend the basic understanding of operating a personal computer and accessing software programs as needed., • Ability to understand the basics of word processing software package functions including, but not limited to Microsoft Office, Excel, MS Word Benefits • Following 12 months of continuous employment, you are entitled to become a beneficiary of the Employee-Owned Trust (EOT) scheme., • Private Healthcare., • Private Dental Insurance., • Life Insurance., • Pension Scheme., • Length of Service reward scheme., • Tradepoint discount scheme., • Private Financial Advice.

Head of Operations (Online Gaming) Location: London (Hybrid) Salary: Circa £85k DOE Job Summary: We are looking for a results-oriented, highly self-motivated, and commercially aware individual with a passion for Online Betting & Gaming to support and optimise operations across multiple African markets. The Head of Operations will act as a key link between regional teams and central functions (including Product, Payments, Marketing, and Customer Service), ensuring effective execution of operational strategies across markets. This role is responsible for overseeing multi-market performance, supporting regional teams, and ensuring that local operational needs are aligned with central direction. The position will play a critical role in maintaining operational efficiency, improving performance, and ensuring a consistent customer experience across all markets. Responsibilities: ● Oversee operational performance across multiple African markets, ensuring alignment with commercial and operational KPIs ● Work closely with Regional Operations Managers to monitor and improve performance across their respective markets ● Analyse data, reports, and market trends to identify opportunities for operational and commercial improvement ● Act as a key liaison between local teams and central functions, ensuring effective communication and execution ● Build and maintain strong relationships with internal stakeholders and regional teams to ensure smooth operational flow ● Support market entry and exit decisions by providing operational and performance insights ● Assist in adapting operations to local market conditions, including payments, infrastructure, and customer behaviour ● Collaborate with central teams to support product rollouts, operational initiatives, and campaign execution (non-marketing ownership) ● Ensure consistency in operational processes and customer experience across all markets ● Contribute to improving operational frameworks and efficiencies across the business ● Support budget awareness and contribute to commercial decision-making through performance insights ● Manage and develop Regional Operations Managers, ensuring alignment and effective execution across markets ● Maintain a strong understanding of market dynamics and ensure local insights are reflected in central decision-making ● Support cross-functional alignment to ensure smooth delivery of the overall online gaming experience Requirements: ● Experience in online gaming, betting ● Fluency in French langauge is preffered ● Experience in operations, commercial, or multi-market roles ● Proven ability to work in a fast-paced, dynamic environment with changing priorities ● Strong commercial awareness, with exposure to performance metrics and ideally good P&L understanding ● Experience working with data to support decision-making and performance improvement ● Strong stakeholder management and relationship-building skills across multiple teams and geographies ● Willingness and flexibility to occasionally travel across African markets when required ● Excellent written and spoken communication skills in English; French is a plus ● Experience in emerging markets or Africa is beneficial ● Exposure to digital/online business models Personal Competencies: ● Strong operational mindset with the ability to balance execution and commercial thinking ● Comfortable working in a fast-paced, evolving, and sometimes unstructured environment ● Ability to build and maintain strong relationships across distributed teams ● Adaptable and flexible, with a proactive and problem-solving approach ● Strong organisational and prioritisation skills ● Effective communicator with the ability to influence and align stakeholders ● High level of emotional intelligence and teamwork ● Ability to manage ambiguity and respond effectively to changing business needs ● Results-oriented with a focus on continuous improvement ● Entrepreneurial mindset with a willingness to take ownership and drive outcomes

Job Title: Senior Clinic Coordinator Location: Hampstead, London (close to Chalk Farm Tube Station) Salary: £32,000–£36,000 per annum (DOE) + progression Type: Full Time Working Hours • 11:00–19:30 (1 hour lunch), • Full-time, • Includes weekend work (roughly 2 weekends per month (Saturday & Sunday Inclusive), with time off in the following week) About the Clinic A luxury, independent aesthetic clinic based in the heart of Hampstead is looking to bring in a Senior Clinic Coordinator to support the continued growth of the business. This is a beautifully designed, high-end clinic with a strong focus on patient experience, attention to detail, and delivering exceptional results in a calm, boutique environment. The team is close-knit, supportive, and takes real pride in what they do. This is not a high-volume, rushed clinic. It’s about quality, relationships, and doing things properly. About the Role This is more than a front of house role. You’ll be the operational heartbeat of the clinic, owning the patient journey, managing the diary, and ensuring everything runs smoothly day to day. You’ll work closely with the Clinic Manager and Founder, with real opportunity to grow into a second-in-command position as the business continues to expand. This role would suit someone confident, well-presented, and naturally personable. Someone who communicates well, takes ownership, and isn’t afraid to speak up when something needs improving. A background in aesthetics is ideal, but candidates from luxury hospitality, dental or high-end customer service will also be considered if they understand premium client experience. Key Responsibilities • Own the end-to-end patient journey, ensuring every interaction is professional, warm, and seamless, • Manage practitioner diaries, optimising bookings and resolving scheduling challenges, • Handle enquiries via phone, email, and social media in a timely and knowledgeable manner, • Maintain a high level of clinic presentation at all times, reflecting a premium brand, • Oversee patient billing, payments, and end-of-day financial reconciliation, • Manage stock levels and supplier relationships, ensuring the clinic is always fully prepared, • Support smooth daily operations alongside the wider clinic team, • Uphold clinic standards, policies, and procedures, • Work towards performance targets set by the Clinic Manager About You • 3–5 years’ experience in a senior front-of-house, coordinator, or administrative role, • Ideally from aesthetics, private healthcare, dental, or a luxury customer-facing environment, • Highly organised with strong attention to detail, • Confident communicator who is professional, well presented, and personable, • Calm under pressure and able to solve problems proactively, • Takes ownership and enjoys responsibility, • Understands what exceptional, high-end client experience looks like What’s on Offer • £32,000–£36,000 salary (DOE), • Clear progression within the role, • Staff treatment benefits, • 28 days holiday (including bank holidays), • Pension scheme, • Opportunity to grow within a respected, independent luxury clinic Why Apply This is a brilliant opportunity to step into a senior, visible role within a growing, high-end clinic where you can truly make your mark. If you’re confident, organised, and love delivering a premium client experience, this role gives you the chance to take ownership and grow with the business. Follow Aesthetic Search on LinkedIn to stay updated on our latest roles.

We are working with a well-established, data led insights and intelligence business that partners closely with leading brands across the consumer and retail landscape. They have built a strong reputation for delivering high-quality, subscription-based insight platforms and consultancy, and are continuing to invest in their customer success function as part of their growth. They are now looking for a Customer Success Executive to join the team, acting as a key partner to clients and playing a central role in driving engagement, retention, and long-term value. Overview: This role sits at the intersection of insights, technology, and client relationship management. You will take ownership of a portfolio of subscription clients, ensuring they are fully embedded into the platform, maximising usage, and seeing clear commercial value. You will work closely with both commercial and product teams, supporting renewals and identifying opportunities to expand existing relationships, while also feeding back client needs to shape future development. Responsibilities: • Own and manage relationships with a portfolio of subscription clients, acting as the main point of contact, • Build strong, long term partnerships with stakeholders, ensuring ongoing engagement and satisfaction, • Lead client onboarding, ensuring a smooth introduction to the platform and quick demonstration of value, • Deliver training, support, and guidance to users across both product and data usage, • Create and maintain client-facing dashboards, reports, and tailored insight outputs, • Manage and deliver lighter touch consultancy and insight requests outside of larger strategic projects, • Monitor client usage data and identify opportunities to improve engagement and adoption, • Work closely with commercial teams to support renewals, retention, and growth within accounts, • Identify and contribute to upsell and cross-sell opportunities where relevant, • Support new business activity through trials, demos, and client presentations, • Act as the internal voice of the customer, sharing feedback to inform product and service development, • Represent the business at client meetings, industry events, and conferences where required Requirements: • Previous experience in customer success, account management, or client-facing roles within insights, data, or SaaS environments, • Exposure to customer insights, market research, or business intelligence platforms would be highly beneficial, • Strong communication skills with the ability to engage and influence stakeholders, • Commercial awareness with the ability to spot growth opportunities within accounts, • Comfortable working with data, dashboards, and digital platforms, • Proactive, solutions-oriented mindset with strong problem-solving ability, • Ability to manage multiple clients and priorities in a fast-paced environment What’s on Offer: • Competitive salary and benefits package, • Hybrid working model with flexibility, • Opportunity to join a growing, high-performing business in the insights and data space, • Strong progression opportunities as the team continues to scale, • Exposure to a wide range of well-known consumer brands and senior stakeholders