Customer service roles jobs in United Kingdom - Page 7

Our client, a globally recognised organisation with a highly respected and well-established brand is looking for a Senior Compliance Manager to join their team on a permanent basis. This role sits at the centre of a dynamic, fast-paced business, providing critical risk and compliance leadership while enabling commercial objectives to be achieved responsibly. Key Responsibilities • Drive the rollout and continuous enhancement of a risk and compliance frameworks, including identifying key risks, designing proportionate controls and ensuring clear ownership across first and second lines., • Partner with and oversee policy leads and control owners to support effective delivery of compliance obligations and strengthen accountability., • Coordinate effectively across Group functions, central teams and local markets to ensure a consistent and aligned approach to risk and compliance., • Design and deliver training and awareness initiatives to embed a strong culture of compliance and ethical behaviour., • Support governance forums, including risk and compliance committees, by providing reporting on key metrics, control gaps, audit findings and remediation activities., • Produce clear, insight-driven reporting for senior stakeholders to enable informed decision-making., • Build and maintain strong relationships across the organisation, including with Internal Audit and other assurance functions., • Provide independent, constructive challenge and pragmatic advice on risk decisions, mitigation strategies and regulatory requirements., • Conduct compliance and regulatory risk assessments to support commercial activity, including customer deals and new product or service development. About You • Experience in technology, telecoms and/or B2B environments is highly desirable, • You bring significant experience from risk and/or compliance roles within complex, regulated organisations, with a strong track record of implementing and improving control frameworks., • You have a solid understanding of regulatory compliance and enterprise risk management and are comfortable applying this in a commercial context., • You are confident influencing and advising senior stakeholders, with the credibility to provide challenge where needed., • You communicate complex risk concepts clearly and practically, enabling the business to take informed and balanced decisions., • You are experienced in working across functions and geographies, building strong networks and driving collaboration in matrix environments., • Experience within technology with some familiarity with digital regulation or trade and export controls is preferable., • You have supported product, commercial or transformation initiatives from a compliance perspective and are comfortable operating across multiple jurisdictions and regulatory regimes. This an excellent opportunity to join a high-profile, forward-looking organisation in a role that offers real scope to shape the compliance agenda while partnering closely with the business to enable sustainable growth. If this opportunity sounds of interest, please send your CV to

We are seeking a strong Active Directory Specialist with hands‑on technical experience and architectural insight, capable of assessing, designing, and remediating complex AD environments. Your responsibilities: (Up to 10, Avoid repetition) • Review existing AD tiering policies and progress completed to date in collaboration with customer’s stakeholders, • Finalise inventory and scope of remaining tiering-related activities, • Validate business and application ownership and confirm alignment with the AD tiering model, • Assess cross-tier system dependencies and associated risks, • Review and remediate service accounts and scheduled tasks, • Finalise technical configurations, deployment activities, risks, and mitigation plans, • Implement changes to server objects, Active Directory groups, and user configurations Essential skills/knowledge/experience: (Up to 10, Avoid repetition) Core Experience & Skills The ideal candidate must demonstrate: Deep hands‑on experience with Microsoft Active Directory • Strong understanding of AD architecture, including forests, domains, trusts, sites, and replication, • Practical experience managing large, complex, enterprise AD environments, • Experience reviewing and defining AD target‑state architectures, • Clear understanding of how AD design decisions impact security, operations, and scalability, • Proven understanding of AD Tiering concepts (Tier 0, Tier 1, Tier 2), • Ability to assess environments for tiering misalignment and security risk, • Experience designing and implementing tier‑aware access models, including:, • Privileged access segregation, • Admin role separation, • Experience designing, rationalising, and refactoring OU structures, • Strong understanding of OU‑based:, • Delegation models, • Group Policy inheritance, • Administrative boundaries, • Strong knowledge of AD roles, permissions, and delegated administration, • Ability to analyse existing role assignments, identify excessive privilege, and recommend remediation, • Experience assessing and mitigating risks associated with:, • Domain Admin usage, • Delegated OU permissions, • Ability to conduct structured gap analysis between:, • Current‑state environment, • Target‑state architecture and security standards, • Comfortable reviewing and analysing: Existing configurations, Operational practices &Security controls and exceptions, • Capable of producing clear findings, risks, and recommendations Desirable skills/knowledge/experience: (As applicable) • Translate technical findings into clear recommendations for both technical and non‑technical stakeholders, • Exposure to identity governance tools or controlled AD administration solutions (e.g. Active Roles, PAM/PIM tools), • Understand the business and application impact of AD changes, • Work collaboratively with security, infrastructure, and application teams, • Produce implementation‑ready designs, runbooks, and remediation plans, • Strong Communication skills to articulate and understand customer requirements, • Understanding of Azure Entra for the On-prem to Cloud AD object synchronisation, • Handon experience working with Collaborative tools Like Jira, Kanban , Azure Dev for updating the tasks, • Knowledge of ITSM process and tool BMC remedy for logging and updating changes

About the Role: Grade Level (for internal use): 08 The Team: S&P Global Ratings Operations is the industry leader in credit ratings and analytical solutions, providing comprehensive products and services for portfolio management, administration, reporting, and analysis. Our team operates in a dynamic, global environment where we drive end-to-end process simplification that meets customer needs. As strategic partners across Commercial, Data, Analytical, Compliance, and Technology functions, we use our business knowledge and operational expertise to continuously improve processes and align with business value. The Impact: This role has a global reach, working with teams across data, technology, and operations to deliver transformation initiatives to analytical and other end users. Your attention to detail and ability to follow clear guidelines will enable you to produce high-quality output that supports operational efficiency and innovation. You will help guide analysts and business partners through ratings processes and contribute to process improvement efforts. By actively seeking ways to improve quality and collaborating with others, you will play a vital role in meeting customer needs and driving the Operations mission forward. What's in it for you: Work alongside highly skilled, collaborative professionals in a global financial services environment. Gain exposure to cutting-edge ratings processes, AI technologies, and Python-based solutions. Strengthen your skills in continuous improvement, change management, and process optimization. Experience a culture that values quality execution, customer focus, and operational excellence. Build a fulfilling career in the global credit ratings industry. Responsibilities: • Complete key steps of the end-to-end ratings process for low and medium complexity assignments independently with pace and precision to meet customer needs, • Support team priorities, including job processing, continuous improvement, and change management initiatives to meet customer needs, • Demonstrate proficient understanding of the end-to-end ratings process, SOPs, operating manuals, and standard work documentation, • Guide analysts and other business partners through the ratings process and support change management of improvement efforts, • Voice continuous improvement needs, participate in problem-solving, and contribute to process improvement efforts including AI and Python project work to achieve the ROS vision, • Connect key partners across Commercial, Data, Technology, and Compliance teams to solve business problems and participate in improvement efforts to meet customer needs, • All employees are required to work from the office a minimum of 2 days per weekWhat We're Looking For: Basic Required Qualifications: • A Bachelor's degree is required, • An S&P Global employee at this level would typically have 0-1+ years of applicable professional experience in operations or a client-facing role, • Must be able to prioritize, multitask, and stay poised in a fast-paced, high-pressure environment while ensuring the highest quality output, demonstrating resourcefulness and solution-oriented thinking, • Excellent interpersonal, written, and verbal communication skills with a particular focus on customer service and collaborative team participation are required, • Must have the ability to work effectively and collaboratively with a variety of business partners in a team-oriented, global environment, actively participating in team goals, • A strong ability to guide and influence colleagues and stakeholders while being supportive and collaborative is required, • Must be an adaptable self-starter who wants to take the initiative and drive tasks to completion with strong execution, demonstrating commitment to work and team, • We require all candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global Ratings office. This must be completed before we can proceed to an offerAdditional Preferred Qualifications:, • Experience with AI technologies, Python programming, and project work, • Strong interpersonal and communication skills#LI-KM1 About S&P Global Ratings At S&P Global Ratings, our analyst-driven credit ratings, research, and sustainable finance opinions provide critical insights that are essential to translating complexity into clarity so market participants can uncover opportunities and make decisions with conviction. By bringing transparency to the market through high-quality independent opinions on creditworthiness, we enable growth across a wide variety of organizations, including businesses, governments, and institutions. S&P Global Ratings is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today. For more information, visit What's In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include: • Health & Wellness: Health care coverage designed for the mind and body., • Flexible Downtime: Generous time off helps keep you energized for your time on., • Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills., • Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs., • Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. S&P Global has a Securities Disclosure and Trading Policy (the Policy) that seeks to mitigate conflicts of interest by monitoring and placing restrictions on personal securities holding and trading. The Policy is designed to promote compliance with global regulations. In some Divisions, pursuant to the Policy's requirements, candidates at S&P Global may be asked to disclose securities holdings. Some roles may include a trading prohibition and remediation of positions when there is an effective or potential conflict of interest. Employment at S&P Global is contingent upon compliance with the Policy. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here . Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to:" "and your request will be forwarded to the appropriate person." US Candidates Only: Know Your Rights: Workplace discrimination is illegal 20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)

18+ years of overall IT experience with 10+ years in program / delivery leadership roles managing large enterprise transformation programs. Job Summary We are looking for an experienced Portfolio/ Program Manager/Delivery Director - with ServiceNow and or Remedy service assurance to lead and manage a large-scale ServiceNow transformation program for a Telecom client. The role involves overseeing multiple workstreams, managing multi-vendor delivery teams, and ensuring successful program execution using Scaled Agile methodologies (SAFe / Agile at scale). The Program Manager will be responsible for strategic planning, governance, delivery management, stakeholder engagement, financial management, and risk mitigation while ensuring alignment with business objectives and technology roadmaps. Key Responsibilities Program Leadership • Lead end-to-end delivery of a large ServiceNow transformation program for telecom operations., • Manage multiple workstreams including ITSM, ITOM, CMDB, TSOM, TSM, CSM, and integrations., • Drive program execution aligned with business transformation goals., • Establish and maintain program governance frameworks. Scaled Agile Delivery Management • Lead program execution using Scaled Agile frameworks (SAFe / Large Scale Agile)., • Coordinate across multiple Agile Release Trains (ARTs) and Scrum teams., • Facilitate:, • Program Increment (PI) Planning, • Sprint Reviews, • Release Planning, • Retrospectives, • Ensure cross-team dependencies are managed effectively. Multi-Vendor Management • Manage delivery across multiple vendors, system integrators, and internal teams., • Ensure alignment across vendors on:, • Delivery timelines, • Quality standards, • Architecture guidelines, • Resolve vendor conflicts and manage collaboration frameworks. Stakeholder Management • Act as the primary interface between business leadership, IT leadership, and vendor teams., • Provide regular program updates to executive stakeholders., • Manage stakeholder expectations and drive alignment on priorities. Financial & Commercial Management • Manage program budgets, cost tracking, and financial forecasting., • Ensure program delivery within approved budgets and contractual agreements., • Track vendor deliverables, milestones, and payment milestones. Risk & Dependency Management • Identify and mitigate program-level risks and issues., • Manage cross-workstream dependencies., • Establish proactive risk management frameworks. Governance & Reporting • Establish strong program governance models including:, • Steering Committee meetings, • Program management office (PMO) reporting, • Delivery dashboards, • Track KPIs such as:, • Delivery milestones, • Velocity and throughput, • Program risks, • Budget utilization. ServiceNow Program Oversight Provide leadership for ServiceNow platform initiatives including: • IT Service Management (ITSM), • IT Operations Management (ITOM), • Configuration Management Database (CMDB), • Telecom Service Operations Management (TSOM), • Telecom Service Management (TSM) Required Qualifications Experience • 18+ years of experience in IT / Digital Transformation programs, • 10+ years managing large enterprise programs, • Experience managing large telecom or enterprise platform programs, • Proven experience managing multi-vendor global delivery teams Program & Delivery Skills Strong experience in: • Large-scale program management, • Scaled Agile frameworks (SAFe preferred), • Managing Agile Release Trains, • Enterprise transformation programs, • Global delivery models ServiceNow Knowledge Strong understanding of ServiceNow platform capabilities, especially: • ITSM, • ITOM, • CMDB, • TSOM, • TSM Preferred Certifications • SAFe Program Consultant (SPC) or SAFe Agilist, • PMP (Project Management Professional), • PRINCE2, • ServiceNow certifications, • ITIL Certification Leadership Competencies • Strategic thinking and program governance, • Executive stakeholder communication, • Conflict resolution and negotiation, • Vendor management expertise, • Risk management and decision-making, • Ability to lead large distributed teams Key Success Metrics • Successful delivery of ServiceNow transformation roadmap, • Program delivered on time, within scope, and within budget, • High stakeholder satisfaction, • Effective multi-vendor collaboration, • Improved telecom operational efficiency

Who we are: ALTEN is an engineering and technology consultancy services company. We are a leading Engineering and IT consultancy operating across 30 countries, making waves in all sectors: Aeronautics, Space, Defence, Security and naval, Automotive, Rail and mobility, Energy and environment, Life Sciences and health, Industrial Equipment and electronics, Telecoms, Banking, Finance & Insurance, Retail, Services & Medias, Public Services & Government. With a team of passionate, diligent, and agile engineers, we are united by a common purpose: building tomorrow’s world today. Day by day, we support our customers' development strategies as well as their technological and sustainability transformation Missions: The Quality Assurance Manager (QAM) is responsible for ensuring that result-committed projects comply with the requirements of the ALTEN Delivery Framework (ADF) and meet client expectations. This role includes managing quality KPIs, continuous improvement, preparing for and monitoring external audits, and managing client relationships on quality-related matters. The QAM is a key player in ensuring operational excellence and client satisfaction. Key Responsibilities and Main Activities 1. Compliance with the internal delivery framework Pre-sales Phase: • Anticipate contract renewals or calls for tender to actively contribute to project acquisition, • Participate (if needed) in drafting the Quality Assurance Plan (QAP) and ensure its alignment with the ADF, • Attend internal project kick-off meetings Project Management Phase: • Understand the contractual framework of the assigned scope, • Ensure project compliance with our delivery framework practices by conducting regular follow-ups to provide an objective assessment, • Train, support, and coach Cluster Leaders (CL), Project Managers (PM), Project Directors (PD), and Technical Directors (TD) on requirements and maturity levels, • Highlight compliance and raise alerts in case of deviations from standards 2. Client Relations Managing Client Requirements: • Ensure client quality requirements are understood, documented, and integrated into project plans. Identify any changes to ensure continuous compliance,, • Address client complaints by utilizing root cause analysis methodologies, further define and monitor corrective actions whilst communicating them effectively to the client. Communication and Reporting: • Act as the primary liaison between client quality representatives and internal ALTEN teams for all quality-related issues, • Participate in meetings with client and ALTEN representatives (PRM/CRM) and actively contribute with presentations, • Organize quality reviews with client representatives (if applicable) and provide reporting on performance and ongoing actions according to their requirements 3. KPIs and Performance Quality Dashboards: • Have a global vision of KPIs (RFT, OTD, customer satisfaction), analyze quality performance, and prepare regular reports for stakeholders,, • Ensure the reliability of data displayed in dashboards by verifying consistency and correcting discrepancies if necessary,, • Monitor the performance of the quality service through indicators to identify areas for improvement, prioritize actions, and organize the team. Gap Analysis: • Communicate with the RAQP Direction and Technical Direction on project quality control and escalate alerts if necessary, • Identify trends and propose action plans to improve performance 4. Continuous Improvement Capitalizing on Best Practices: • Proactively propose adaptations to processes, methods, tools, and indicators used for project monitoring, • Use structured methods (8D, 5M, FMEA, 5S, Six Sigma, 5WHY’s, Ishikawa/fishbone) to analyze problems and propose solutions Project Management: • Define, plan and monitor corrective and preventative action plans. Further engage internal and external stakeholders to ensure compliance and effectiveness,, • Ensure that internal/external non-compliances or recurring issues within the scope are tracked: conduct root cause analyses (RCA), document them, and monitor associated actions. Required Skills and experience • At least 4 years of experience, ideally in either result-committed projects in a service context, in operational management roles (project or sub-project) or in quality management positions., • Knowledge of standards relevant to the QAM scope, such as ISO 9001/EN 9100/ISO 27001/ISO 19443/ISO 61513,, • Mastery of audit methods (preparation, execution, follow-up on actions), • Problem analysis/resolution, • Knowledge on SM (Safety Management), Office 365, JIRA, • Fluent English (Minimum B2 level), • Technical Assertiveness, • Adaptive Communication

Company Description Jane Taylor Millinery Limited is a distinguished British brand specializing in bespoke bridal and vintage hats. Known for its elegant craftsmanship, the brand has been celebrated in prestigious fashion publications such as VOGUE, ELLE, Tatler, and Harpers. Based in London, the company produces exquisitely designed headpieces that exude sophistication and timeless beauty. Jane Taylor's creations are sought after by a discerning clientele who value artistry and quality. Role Description This is a full-time, on-site role located in London for an Office Manager and Sales professional. The role involves managing daily office operations, overseeing office equipment and administrative tasks, providing exceptional customer service, basic social posts, uploading products to website, and supporting sales initiatives. The candidate will liaise with clients, coordinate appointments, and ensure the smooth running of the office while contributing to sales and customer engagement efforts. Create sales oppotunities with private clients, other designers and events. Starting 27-40k depedning on experince, plus commison on sales. Immediate start ideally. Qualifications • Strong communication and interpersonal skills to effectively interact with clients and colleagues, • Proficiency in administrative assistance and office administration to manage schedules, records, and daily operations, • Experience using and maintaining office equipment efficiently, • Proven ability to deliver outstanding customer service, ensuring a positive client experience, • Highly organized with attention to detail and an ability to multitask in a fast-paced environment, • Proficiency with basic computer software and office tools, • Background in sales or customer-facing roles is beneficial, • At least five years in the luxuary market ideally fashion.

We are GlobalLogic, a Hitachi Group Company and a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world. By integrating experience design, complex engineering, and data expertise - we help our clients imagine what’s possible and accelerate their transition into tomorrow’s digital businesses. At GlobalLogic, we have a strong track record of successfully delivering ground-breaking Cloud, Data & Digital Transformation programmes and we have an international reach working with a wide variety of projects and customers. Our approach enables companies to “build the exceptional” and be fit for purpose in the 21st century. We are seeking a Contract Data Integration Engineer within a niche team to provide data/integration, data quality, pipelines and integration layers to clients' platforms. Entailing pipeline development and maintenance, data quality profiling and monitoring, reconciliation and enrichment workflows, graph modelling, and stakeholder reporting on metrics. Ideally you will possess data quality analyst capabilities and/or focus on pipeline architecture, Kafka integration patterns, and export service development. These roles will entail writing production code, both will engage with data quality, and both will contribute to the broader service codebase. Our Contract Assignments are Inside IR35, hybrid working. Initially 6-9 months. About the role/Experience with: • Experience with Python for data pipelines, export services, ETL, reconciliation, profiling scripts, • Data quality assessment, • Apache Kafka, • PostgreSQL for data modelling, query design, migrations etc, • Data modelling and schema design, • Experience of C# to be able to contribute to existing service/integration codebase, • Memgraph or other graph databases / Cypher, • Jupyter notebooks; ETL/ELT; Git/GitHub workflows and automated testing, • Elasticsearch, Data visualisation, CI/CD About you (ideally): As a Data Integration Engineer you’ll be integral to our client facing delivery teams, working with clients to design and build their technology enabled platform solutions. ● You will be responsible for providing technical thought leadership on client engagements ● You will actively contribute to development team activities and technical solutions where strong attention to detail is required ● You will be hands on in projects, taking a lead in the design and development of solutions as well as providing technical guidance and validation to the wider team, working on critical cloud-based complex application solutions that can be deployed automatically ● You will be responsible for stakeholder management, building client relationships and identifying new opportunities We hire based on expertise, potential and enthusiasm to make a difference, then we give you the tools and skills you need to create impact. This role is based in our UK&I region. Why work at GlobalLogic. Our goal is to build an inclusive, positive culture where everyone can feel comfortable being themselves, empowering our people to create their own high standards and therefore more value. We work together to promote fairness while recognising, valuing and embracing differences – providing a transparent support structure and generous training budget to help our people develop skills to progress their career. Our region also supports a hybrid model which can flex across a wide spectrum of working options determined by our business, customer and individual needs. We are an equal opportunities employer. It is our policy to promote an environment free from discrimination, harassment and victimisation.

Customer Service Assistant - B2B Drinks Platform – London – Up to £37,000 plus package This is a rare chance to join an ambitious B2B drinks-industry startup at the very beginning—giving you the opportunity to fast-track your career, shape your role, and grow as they disrupt the UK drinks trade with an innovative, profit-boosting platform. We are looking for a Customer Service Assistant who will be first point of contact for all suppliers and buyers across the business. The Customer Service Assistant will manage day-to-day enquiries, manage customer satisfaction, problem solving and supporting the loyalty with partnering businesses. This role will be 5 days per week in the West London office. What this business offers: • A competitive salary and performance-based bonuses., • Opportunities for professional development and career growth., • The chance to work with globally recognized brands in an exciting and dynamic industry., • A collaborative and supportive work culture. Customer Service Manager responsibilities include: • Support the onboarding of new buyers and customers, ensuring they have the information and guidance they need., • Handle day-to-day customer service enquiries via phone, email and system platforms., • Process orders accurately and efficiently, ensuring customers receive the right products on time., • Assist in maintaining customer service metrics and updating internal systems., • Gather customer feedback and flag trends or issues to the Customer Service Manager., • Work closely with sales, operations and supply chain teams to resolve queries., • Help monitor stock, deliveries and order flows to support a smooth customer experience., • Contribute to continuous improvement by suggesting ways to enhance processes and communications. The Ideal Customer Service Manager candidate: • Experience in customer service, administration or a support role within B2B, FMCG, drinks, hospitality or retail (preferred, not essential)., • Excellent communication skills with a friendly, professional and proactive approach., • Strong attention to detail and ability to manage multiple tasks at once., • Comfortable using CRM systems, email platforms and spreadsheets., • Team player who enjoys working collaboratively with other departments., • Positive attitude, willingness to learn and passion for helping customers. If you are interested in having a chat about this role, please forward updated CV’s to COREcruitment are experts in recruiting for Hospitality, Catering, Leisure, Retail, FM, Property and Construction sectors. We currently have over 1350 live roles across the UK, Middle East, Europe, Africa, North & Central America and South East Asia. To view other great opportunities please check out our website ___ or call us on +44 207 790 2666 for a confidential chat about upcoming opportunities. Likewise, if you are looking to recruit then we would love to hear from you. Follow COREcruitment on your favourite social networks - Facebook, Twitter, LinkedIn and Instagram

Role: Installation Technician Location: Based in Enfield Hourly rate - £14.80 Contracted hours - 45hours per week, Mon-Fri (07:00 - 4:30) Who We Are: Plant Plan is a well-renowned and respected operator within the Indoor Landscaping sector, specialising in interior planting, green walls, and floral displays - We bring the outside inside, using amazing live and replica plants, foliage, and biophilic design knowledge to create beautiful spaces where people want to work. • Do you want to work in a successful and growing business that focuses on its people?, • Are you interested in an interesting and rewarding role that has variety and gives you a chance to develop yourself and have the opportunity to grow your career?, • Do you want to have a chance to use your skills and be in a position that makes a difference? If so, this could be the opportunity for you, and we would love to hear from you! The Role: • Based at our Enfield site, you'll predominantly be working in central London., • Monday to Friday role, 45 hours per week. Includes early starts., • Occasional weekend work (paid as overtime), • This role will require some flexibility to meet the requirements of our customers., • Delivery and installation of plant displays, green walls, and feature trees., • We're looking for fit, capable people with a strong can-do attitude and solutions mindset., • A practical mindset is a must, this is a hands-on, physical role., • You need to have great attention to detail, and take pride in your work., • This role requires flexibility, organisational skills, and a high degree of customer service as you will need to communicate with the client and staff around the site. The Person: • Self-motivated, efficient, and able to manage your time and workload, • Excellent people and customer service skills., • The role is very hands on and includes lifting/moving heavy items., • A willingness to act on initiative and the ability to work to tight deadlines are a must., • You will be a solution-focussed individual, providing a top-level service at all times, with a desire to do whatever it takes and you will take pride in your work and a job well done., • Working knowledge of using hand tools and fixing methods will be vital., • Prior experience in Installations, Delivery or Horticulture-based roles is valuable. Our Values: • Exceed Expectations, • Make Things Happen, • Do The Right Thing, • Always Look For Ways To Improve, • Care For Your Colleagues, Customers and Community Benefits • 31 days holiday including Bank Hols, • Quarterly Bonus based on company metrics, • Private health care from day 1 of employment, • CSCS green card training, • 2 full days sickness / absence every 12 month cycle, • Indicative of our colleague-focused culture, ongoing training and development to help you develop your career is readily available and encouraged. Interested? We would love to speak with you about this exciting opportunity and look forward to receiving your application! If you have any queries, please email Job Types: Full-time, Permanent

Who are we? Howden is a global insurance group with employee ownership at its heart. We're experts helping clients adapt and thrive in a changing world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of over 24,000 employees spanning more than 100 countries. Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden. Why work at Howden? We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden. The role Divisional Business Analysts sit at the front line of the Process Optimisation Programme, working directly with divisions to redesign how work is done and deliver tangible improvements. The role exists to partner closely with process owners, turning analysis into action through structured design sprints while contributing to the enterprise process architecture and helping embed new, more efficient ways of working. What you’ll be doing • Act as a hands‑on delivery partner to one or more divisions, building strong relationships with process owners., • Map, analyse and document end‑to‑end insurance processes using agreed enterprise standards., • Contribute to building and maintaining the enterprise process inventory, hierarchies and metadata., • Identify, size and progress optimisation opportunities within divisional processes., • Facilitate and support structured design sprints on priority processes., • Challenge existing workflows constructively, focusing on simplification, flow and customer outcomes., • Support implementation of redesigned processes, ensuring changes are practical and adopted., • Identify opportunities to embed AI, automation and technology into day‑to‑day workflows., • Ensure process changes operate effectively within regulatory and control requirements., • Share learning and good practice across divisions to support capability uplift. Who we’re looking for • Proven experience in business analysis, process improvement or business process management roles., • Strong facilitation skills, with experience working directly with operational stakeholders., • Demonstrable experience mapping and improving end‑to‑end processes., • Understanding of process improvement approaches such as Lean or similar methodologies., • Experience working in regulated environments, with awareness of controls and risk considerations., • Ability to work in ambiguity and drive progress in complex environments., • Insurance experience is highly desirable, with understanding of insurance operations and workflows., • Curiosity and practical interest in AI, automation and new ways of working. Qualifications • Relevant business analysis or process improvement qualification is desirable., • Professional insurance qualification is desirable but not essential., • Strong written and verbal English, with the ability to communicate clearly., • Good numeracy skills, with confidence working with process data and insights. What do we offer in return? A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: • Our successes have all come from someone brave enough to try something new, • We support each other in the small everyday moments and the bigger challenges, • We are determined to make a positive difference at work and beyond Diversity and Inclusion At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us: • Our successes have all come from someone brave enough to try something new, • We support each other, in the small everyday moments and the bigger challenges, • We are determined to make a positive difference, at work and beyond We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances. Reasonable adjustments We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*. If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require. *Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more. Our sustainability promise We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world.

Service Implementation BA (SC Cleared) Full Time | Hybrid | London Job Summary Amber Labs are seeking a results-driven Project Service Implementation Consultant to join our IT project delivery team within a highly secure Central Government department. Due to the environment of the client, you must hold active SC Clearance that can be transferred. This role is essential to the successful deployment of new services for our clients. The candidate will need to liaise with teams across the project and the existing service, gaining a deep understanding of the existing service(s), the requirements of project, and any risks and issues which may impact the delivery. The ideal candidate combines strong project delivery and service management skills with a customer-centric mindset – they will need to work with their delivery managers to ensure that all their implementation activities are delivered on time, within scope, and aligned with customer requirements. Key Responsibilities • Service Implementation: Work with a variety of stakeholders to implement the new service across multiple workstreams, into the clients ITSM tool (ServiceNow). Including but not limited to: KBAs, SLAs, workflows etc., • Requirements Analysis: Work with the Lead BA to complete a review of the ‘As-Is’ Service, and undertake a review of the contractual requirements to formulate a ‘To-Be’ Service Model, • Service Design & Strategy: Collaborate with the Lead BA to build and document the service strategy and associated service model following a set of workshops and project planning sessions, • Stakeholder Engagement: Collaborate with the BAU service teams (e.g. Catalogue, SLM & Governance, SACM, Service Desk, Functional Support teams and Reporting team etc.) and all other project stakeholders, ensuring effective communication channels are maintained between workstreams, • Quality Assurance: Work with other project stakeholders to ensure that services are implemented according to agreed standards, contractual requirements, specifications, and SLAs., • Service Lifecycle Management: Contribute to the planning for Service Implementation by creating implementation runbooks, handover documentation & training, and performance management reporting/tooling, • Continuous Improvement: Through feedback loops, identify existing service & project risks, capturing and implementing improvements wherever possible. Identify efficiencies and design solutions to improve processes and tooling., • Governance & Documentation: Produce high quality project documentation to support the transition’s progress through Project Gates and Service Readiness Reviews Required Qualifications • Bachelor’s degree in Computer Science, Engineering or a related field, or proven experience in a Service Design, Business Analysis or Project Implementation roles, ideally with GDS experience, • Excellent communication and interpersonal skills., • Strong organisational and problem-solving abilities., • ITIL Certification, • Experience with ServiceNow and implementing a service into ServiceNow is essential. Preferred Qualifications • Experience within data centre management, application hosting, network services and mid-large scale site migrations is desirable., • Experience using tools such as Jira, Confluence & Visio Key Competencies • Customer focus and relationship-building, • Analytical thinking, capturing requirements and processing of data, • Agility in dynamic environments, • Ability to work independently and collaboratively across teams

OUR CLIENT Pleased to be working with our client, F.D. Copeland & Sons who are seeking a highly capable Quality Systems Manager to lead, maintain and continuously improve their Quality Management System across food safety, auditing, compliance and Health & Safety. This is a hands‑on, influential role where you will work cross‑functionally, drive high standards, and ensure we remain fully compliant with BRCGS, ISO9001 and industry expectations. PLEASE NOTE: This role will require being on site daily in Woolwich. THE ROLE Quality Management System You will oversee all elements of the QMS, ensuring documentation, standards and processes remain current, compliant and fully embedded across the business. Key responsibilities include: • Oversee and maintain the Quality Manual and Standard Operating Procedures (SOPs), • Liaise, book and lead 3rd‑party audits including BRCGS, ISO9001, EHD and Organic, • Ensure all standards are up to date, implemented and trained out to relevant staff, • Co‑ordinate the internal audit programme, including GMP and glass & hard plastic inspections, • Lead the HACCP team, maintaining and reviewing HACCP documentation and risk assessments, • Lead Threat & Vulnerability and Raw Material risk assessments, • Manage the Supplier Approval programme for raw materials, packaging and service suppliers; complete supplier reviews with management, • Manage the Pest Control programme, liaising with contractors and reviewing site risk assessments, • Oversee and close out customer complaints and nonconformances, supporting preventative and corrective actions, • Complete new staff inductions and update the Staff Induction SOP, • Complete re‑orientation briefings for long‑term absent staff, • Lead Quality Management Systems review meetings; track actions and circulate minutes, • Lead Operational meetings and Nonconformance working group meetings, • Co‑ordinate laundry collection/drop‑off; audit laundry provider, • Support training delivery: food safety, GMP refresher, SOPs, • Co‑ordinate customer feedback and create staff‑facing displays, • Create and manage SEDEX platform links for suppliers and customers; upload evidence and monitor performance, • Advise on manufacture or purchase of new food‑contact equipment ABOUT YOU • Effective communication and interpersonal skills, • Analytical and problem‑solving abilities, • Persistence and the ability to positively influence others, • Strategic and proactive approach, • Ability to facilitate change, • High attention to detail, • Appreciation of other people’s work and roles, • Ability to present viewpoints clearly and professionally EXPERIENCE/SKILLS Essential: • Background in food science/technology/manufacturing, • Experience of internal auditing (or exposure to it), • Experience working to standards such as BRCGS and ISO, • Experience/exposure to 2nd & 3rd‑party audits, • Effective communication skills Preferable: • Level 4 Food Safety qualification, • Level 4 HACCP (or Level 3 with willingness to progress), • Experience of supplier approval processes, • Experience of pest control management

Service Delivery Manager London, Hybrid Fintech, SaaS A highly experienced Service Delivery Manager is needed to join one of the world's biggest players in Financial software. They're seeking an experienced Service Delivery Manager who can take full ownership of the customer service life-cycle. You’ll be responsible for ensuring clients receive consistently high-quality service, that performance targets are met, and that every interaction contributes to an exceptional customer experience. In this role, you’ll become the main point of contact for customers once they’re live, developing trusted relationships and ensuring our services continue to support their operational objectives. You’ll collaborate closely with internal teams across support, product, consultancy, and engineering to champion customer needs and maintain a seamless service environment. You’ll also oversee the delivery of service enhancements, small change requests, and ongoing improvements—coordinating activities, communicating clearly with stakeholders, and ensuring work is prioritised effectively. This position blends service management, customer engagement, operational oversight, and light project coordination. It suits someone who thrives in a fast-moving environment, communicates with clarity, and is always looking for ways to elevate service quality. Applicant requirements: • Background in Service Delivery Management, ITSM, or similar roles in SaaS/enterprise tech, • Strong B2B relationship management experience, ideally in fintech or financial services, • Knowledge of ITIL and service level management (certification preferred), • Experience supporting live customers and driving service improvements, • Skilled in incident/problem management and coordinating technical teams, • Strong analytical, communication, and stakeholder-management abilities, • Comfortable working in a dynamic, fast-changing environment Responsibilities: • Own end-to-end service delivery and SLA performance, • Monitor service metrics and produce clear performance reporting, • Act as main customer contact and escalation point, • Build strong relationships and run regular service reviews, • Drive continuous improvement and resolve issues quickly, • Identify risks and implement mitigation plans, • Ensure SLA and contract compliance, • Support billing and identify efficiency opportunities, • Coordinate enhancements, upgrades, and minor change requests

Programme Manager – Target Operating Model (Insurance) Location: London (Hybrid) Engagement Type: Permanent Company: Albany Beck Client Industry: London Market Insurance About Albany Beck Albany Beck is a consultancy dedicated to delivering tailored talent and operational solutions to our clients across Financial Services and beyond. We partner with top-tier financial institutions to deliver expert consulting and transformation services. Our collaborative approach places experienced professionals in high-impact roles, helping our clients to navigate complex challenges and realise strategic outcomes. Role Overview Albany Beck is growing it’s Change & Transformation Practice and are looking to hire an experienced Programme Manager to not only become an integral part of that Practice, but to work on an immediate deployment opportunity onsite with one of our largest London Markets Insurers, based in the City of London. The Programme Manager will lead the design and implementation of a Target Operating Model (TOM) within a London Market insurance environment. This role will focus on building a scalable, service-oriented operating model to support a growing platform-based business. The successful candidate will be responsible for end-to-end programme delivery, from shaping the operating model through to implementation and embedding across the organisation. The role requires a strong blend of strategic operating model expertise and delivery leadership, with the ability to operate effectively in a complex, regulated Lloyd’s market environment. Key Responsibilities Lead the end-to-end design and implementation of a scalable Target Operating Model Define a service-oriented delivery model, including: • Organisational design, • Roles and responsibilities, • Process frameworks, • Governance structures Develop and manage a phased programme roadmap, aligned to key delivery milestones Drive delivery across multiple workstreams, ensuring coordination and momentum Maintain focus on achieving successful implementation and business adoption Establish and manage programme governance frameworks, including: • Status reporting, • RAID management Provide regular, structured updates to senior leadership and stakeholders Engage and influence stakeholders across: • Underwriting, • Finance, • Risk, • Operations Build strong relationships and drive alignment at senior levels Oversee the implementation and embedding of the operating model Ensure changes are fully integrated into business processes and ways of working Support organisational readiness, adoption, and transition to business-as-usual Key Skills & Experience • Proven experience delivering Target Operating Model design and implementation programmes, • Strong experience within Insurance or Financial Services, ideally within the London Market, • Solid understanding of Lloyd’s market structures and operating environment, • Experience working within platform-based or service provider operating models, • Demonstrated ability to lead complex, cross-functional programmes, • Strong experience establishing and managing programme governance frameworks, • Ability to operate at both strategic and delivery levels Regulatory & Conduct Expectations • Act with integrity, professionalism, and due diligence, • Ensure alignment with regulatory requirements and market standards, • Promote strong governance, risk management, and customer outcomes, • Maintain high standards of conduct within a regulated environment Personal Attributes • Strong leadership presence with the ability to influence and challenge senior stakeholders, • Structured thinker with excellent communication and presentation skills, • Delivery-focused with the ability to maintain pace against ambitious timelines, • Pragmatic and hands-on approach to problem-solving, • High levels of accountability and ownership

@Druce is evolving, and due to internal progression within the team, we’re recruiting for the best in the market to be part of the journey. As we continue on our growth journey, we are now hiring for our Kensal Rise branch. As the only 200 year old “start up” in London, we get it – we’re not like the rest. That’s why we need people like you (committed to action and highly ambitious) to join us as we develop a market leading platform. By offering our clients full property service from new homes to management, we have strong objectives to position ourselves at the forefront of the London market. We are only just starting to unlock the potential of what @Druce is capable of, and our Customer Solutions Advisor is going to help us achieve this together. These roles are highly valuable to our success, and we are incredibly excited to introduce this opportunity to the market. The role With a passion for customer solutions and naturally curious nature, the Customer Solutions Advisor will work closely with their team to provide support and an unwavering commitment to our clients. This is a branch based role supporting both sales and lettings through the following: • Provide the initial greeting for any new and existing customers entering the branch., • Up-sell/cross-sell our products to all customers engaging with @Druce (e.g. insurance, mortgage etc.)., • Manage office operations and provide administrative support to the sales and lettings teams, • Maintain office schedules and coordinate appointments and meetings, • Respond to enquiries via phone, email, and in-person, providing timely and accurate information to customers, clients, and colleagues, • Understand the requirements of inbound clients and qualify leads, • Ensure all incoming leads are created and updated in the CRM database, • Carry outbound calling from the Druce branch database to generate leads for MAs, • Manage and maintain office inventory, supplies, and equipment, ensuring the office is fully stocked and functional, • Coordinate with external vendors and contractors, such as cleaners, maintenance technicians, and IT support, • Manage incoming and outgoing mail, including sorting and distributing mail, packages, and deliveries Hour of work: Monday - Friday, 10:00am - 6:00pm. The person @Druce we’re different – and that means we attract different people. Our people are highly accountable, take action and always demonstrate a customer first approach. We don’t sit back and wait for the change; we make it ourselves – that’s what sets us apart. We are looking to enlist people who embody this through: • Experience in a customer service or sales environment, • A bachelor’s degree with relevant qualifications preferred but not necessary, • Excellent communication skills and able to connect with clients, both in-person and over the phone, • Highly motivated to provide the best customer service and develop relationships over the long term, • Strong work ethic with a systematic approach to Sales, • Highly ambitious individuals who want to develop and succeed in the world of real-estate What’s in it for you? Aside from an opportunity to embed yourself in the exciting developments we’re working on @Druce, this is an exceptional opportunity to set yourself apart from the standard real estate journey. However, we truly believe the success of what we’re doing is underpinned by our people, and with hard work comes reward. So, what’s in it for you? • Above market basic salary, • Commission designed to directly reward performance and contribution to revenue generation, • Generous annual leave, increasing per year of service, • An extra paid day leave to celebrate your birthday, • Staff referral scheme - rewards of up to £4,000, • Training/ qualification opportunities, • Enhanced maternity and paternity pay, • Bi annual work party, • Monthly staff awards As an equal opportunities employer, Druce is committed to the equal treatment of all current and perspective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identify, or marriage and civil partnership. To apply, click the link to get started!

SS&C is the largest global investor service provider, servicing more than 55 million investors. Continually investing in global technology and services across the spectrum of distribution channels including: Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. Investor servicing is offered in many different countries, including the U.S., Canada, U.K., Ireland, Luxembourg, Australia, Hong Kong and Singapore. SS&C also services mutual fund structures in many other fund domiciles. Global Investor and Distribution Solutions (GIDS) is the business unit offering this role. GIDS delivers global omni-channel investor servicing, including contact centre, using digital services. About the Role We seek an IT Service Delivery Lead to innovate and provide exceptional client service and be accountable for the quality and delivery of Technology client engagement on behalf of the SS&C Wealth Business. The successful candidate will work on maintaining relationships with key IT contacts and business leaders to ensure effective communication and delivery of the highest standard of service to our clients. • You take pride in your reputation and can create meaningful relationships based on knowledge and trust, • You have high standards of integrity and expectations for yourself and others, • You consider yourself to be a fast learner; you are driven to improve your knowledge and experience continually, • You enjoy mentoring and collaborating with colleagues across various roles, • You are comfortable guiding teams and individuals on completion of tasks that contribute towards delivering a wider strategy or goals, • Your friends and colleagues describe you as engaging, a strong communicator who is eager to bring teammates together to figure things out, • You are self-motivated and able to flex easily between dealing with internal delivery teams and stakeholders and external clients Your Responsibilities External Focus • Manage communication with SS&C’s Wealth clients on behalf of the IT group for core disciplines including Incident, Problem, Change and Release Management., • Ensure client specific requirements are understood and IT services meet client expectations., • Deliver management information through regular reporting and service review meetings., • Identify opportunities for service improvement and respond to client feedback., • Actively work with IT peers to promote client focus and deliver an exceptional customer experience., • Support requests for client oversight and due diligence. Business Management • Partner with IT and Business leaders to define and maintain standards and working practices., • Act as an escalation point for issues impacting the SS&C Wealth business unit., • Share updates on IT Initiatives and support delivery of the IT strategy within the business., • Partner with the business in the development of the business strategy for the SS&C Life & Pension business in Ireland., • Effectively plan the way services are delivered so that all activity is directly related to providing quality services and meeting the expectations of the customer (internal and external)., • Continuously review processes and practices relating to the role and act as a catalyst for change and improvement in individual and team performance., • Communicate and promote the values which reinforce and support a consistent quality culture. Your experience • Proven Client Relationship Management and/or IT Service Management experience, • Strong experience in IT Incident Management within complex, multi-platform enterprise environments., • Proven ability to work across organisational boundaries to deliver for the business and our clients, • Knowledge of technology best practices and standards., • Strong communication skills: ability to translate complex technical information into digestible updates for clients and stakeholders, • Skills in problem-solving and logical thinking, • Ability to work in a challenging environment and adaptable to continuous change EEO Statement / Non-agency Disclosure We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

A Salesforce Solution Architect is required to support a large‑scale CRM transformation programme for an exciting professional services client. This is an opportunity to take a complex, legacy‑integrated estate and evolve it into a well‑governed, scalable target architecture. The role will focus on end‑to‑end solution design across Salesforce and connected platforms, supporting delivery teams through build, release and migration, while ensuring architectural coherence, data integrity and operational resilience ahead of a 2026 legacy exit. Responsibilities • Define Salesforce‑led target architectures across business processes, data, integrations and release management., • Own solution design for Salesforce capabilities, working closely with delivery teams throughout build and release cycles., • Provide architectural assurance, challenge designs constructively, and unblock delivery risks., • Collaborate with business, technology, data and integration teams to align solutions to programme objectives., • Support release planning, environment strategy and deployment governance across Salesforce and adjacent platforms. Key deliverables • Salesforce solution architectures aligned to enterprise standards and delivery constraints., • High‑level and low‑level designs covering data models, integrations, security and non‑functional requirements., • Architecture decision records (ADRs) and governance artefacts., • Input into release management, deployment strategy and environment configuration (e.g. Gearset / Azure DevOps)., • Design support through build, test, cutover and legacy decommissioning phases. Essential skills and experience • Proven experience as a Salesforce Solution Architect on complex, multi‑stream delivery programmes., • Strong understanding of Salesforce Sales Cloud, Service Cloud, data models, security, sharing and limits., • Experience designing integrations between Salesforce and downstream systems using modern integration patterns., • Strong grasp of order‑to‑cash / billing, customer lifecycle or transactional business processes., • Experience working in delivery‑embedded architecture roles, balancing governance with pace., • Ability to clearly articulate, document and defend architectural decisions with senior stakeholders. Additional desirable experience • Experience with Salesforce release management tooling (e.g. Gearset) and ALM practices., • Exposure to Azure DevOps or similar delivery toolchains., • Experience working in regulated or highly controlled enterprise environments., • Background in utilities, financial services, subscription or membership‑based organisations. Contract length - 6 months There is a requirement to be on site 2 days a week For more information please apply with a CV and outside of IR35 day expectations to

About DEM Museums Founded on more than 35 years of expertise in technology and design, Dem Museums is a next generation experience ecosystem that brings cultural heritage together with multisensory storytelling technologies. As a global experience company headquartered in Türkiye, Dem Museums transforms historic structures and cultural assets into immersive, interactive and memorable experience spaces. Adopting an integrated approach that combines storytelling, audio-visual technology integration, spatial design and visitor management, Dem Museums manages all stages of its projects inhouse from thematic research and scriptwriting to audio-visual implementations and interactive content design. As the first private company in Türkiye to manage end to end visitor operations for museums, monuments, and historical sites, Dem Museums delivers experiences to more than 10 million visitors annually and carries this experiential expertise onto the global stage. The company has received more than 14 international awards for its projects, including the Hagia Sophia History and Experience Museum and the Ephesus Experience Museum. Expanding this expertise internationally, Dem Museums continues its global growth with a strategic vision aligned with Türkiye’s cultural export ambitions, with new projects planned to launch in London and Rome in 2026. Operations & Visitor Experience Associate The Operations & Visitor Experience Associate plays a key role in delivering an exceptional visitor experience across all operational areas of the experience. This unified role combines responsibilities across ticketing operations, entrance control, gallery hosting, audio guide support, queue management, and general visitor engagement. Staff members rotate between different operational zones based on daily needs. They ensure smooth visitor flow, provide accurate information, support accessibility needs, resolve visitor concerns, and maintain a safe and welcoming experience environment. Key Responsibilities • Deliver warm, professional, and welcoming service to all visitors., • Operate ticketing systems, check tickets, and manage queue flow., • Provide gallery hosting, visitor assistance, and exhibition information., • Support audio guide distribution, technical troubleshooting, and returns., • Coordinate visitor movement in queues, galleries (digital rooms, interactive areas), • Ensure visitor safety, report incidents, and follow experience procedures., • Assist with VIP visitors, school groups, tour operators, and accessibility needs., • Collaborate effectively with the operations team, supervisors and manager. Qualifications • Strong communication and customer service skills., • Professional, friendly, and approachable manners., • Ability to work in a fast-paced, visitor-focused environment., • Team player with willingness to rotate across multiple roles., • Reliable, punctual, and attentive to detail., • Comfortable standing for extended periods., • Basic IT literacy (ticketing systems, scanners, audio guide devices). Preferred Qualifications • Experience in museums, attractions, hospitality, or retail., • Multilingual skills (English plus another language preferred)., • Experience with crowd control or high-volume visitor operations., • Interest in culture, history, or museum environments. Compliance Requirements (UK Standards) • Right to work in the United Kingdom., • Basic DBS Check (criminal background screening)., • Health & Safety training and compliance., • Fire safety and emergency evacuation awareness., • GDPR and data protection awareness.

Hours: Monday – Friday 9am – 6pm. Occasional scheduled weekend and night working will be required to ensure the efficient functioning of the role on an ad hoc basis, with time off in lieu Holiday: 25 days plus bank holidays About us Merano Residences is an iconic and award- winning design, riverside apartment development comprising 40 prestigious apartments, a commercial unit and a café. The Management Company now wish to appoint a professional manager to control, improve and take ownership of the services function required to achieve and maintain the required level of excellence. Job purpose The Building Manager will take the lead on all aspects of the day-to day management of Merano Residences. They will be responsible for maintaining the highest standards for all areas of the building, including supervising the front of house team, ensuring customer service and the safety and smooth running of the property is a priority at all times, and standards meet the expectations of the residents, the Management Company and Managing Agent. Key areas of responsibility: • Maintain a physical risk register for all aspects of the property to ensure the safety and security of residents, staff and visitors., • Manage the presentation aspects of the whole estate so that Merano Residences is perceived as the paramount residence within the locality., • Create a culture of superb client care and professional service delivery within the Concierge, Cleaning and Maintenance teams. This will be led by example with ongoing monitoring, training and role enhancement as an essential aspect., • Work with the RMC Board and the Managing Agent to deliver a short, medium and long- term strategy for the efficient running of all mechanical, electrical and maintenance services within the building. This will include having synergy with annual budgets and demonstrate prudent procurement procedures that will reduce excessive expenditure in all areas., • Liaise with suppliers and contractors to ensure the best possible service is delivered in a timely and cost-effective manner., • Maintain a basic understanding of employment and property law that will enable you to ensure that the RMC Company and the concierge team are compliant with all current legal regulations including, but not limited to, employment, fire, health and safety and insurance regulations etc., • Review all internal systems and software to ensure efficiency and facilitate improvements where required., • Ensure that handover logs and incident reports are properly logged and that issues arising are appropriately escalated and followed up to deliver a successful conclusion., • Be aware of all contractors onsite, and their remit, and monitor activities accordingly., • Take ownership of all areas of responsibility and report effectively and openly at regular Board Meetings., • Take day-to-day responsibility for the supervision and deployment of all on-site staff ensuring they are clear about their roles and any specific tasks requiring execution., • Ensure an up-to-date SOP is maintained, available to all staff and regular training is provided. Provide feedback to the Managing Agent and the Board to inform on performance management and training., • Ensure a high level of customer service is provided by all concierge staff at all times, that all communications (e.g phone calls, emails) are answered appropriately and that all face-to-face communications are friendly and welcoming., • Ensure that all staff are well-presented in their uniforms and wear name badges. Ensure that all staff log on and off in accordance with requirements and any issues (including absenteeism, sickness or lateness) are reported promptly to the Managing Agent /recorded on the HR system., • Ensure that any temporary concierge, cleaning or maintenance staff are fully briefed and supervised to enable them to carry out their responsibilities., • Work with the HR team to ensure all absences are covered efficiently. Skills and Qualifications • High level of education with a special aptitude for English and Maths. A degree (or similar) in Business Administration or Estate Management is desirable, but not essential if an exceptional and proven track record of relevant past experience can be demonstrated. Relevant industry qualifications would be a bonus, • Computer literate and be competent in Word, Excel and PowerPoint or a modern equivalent, • Ambitious, dynamic and motivated, • Excellent Communication skills, • Competent negotiation skills are essential, • Demonstrate a “can do” attitude with excellent problem solving skills, • Previous experience in a Team leader role is essential with a proven track record of leading, managing, directing, supporting, and training staff, • Excellent references will be expected Person specification The conduct of duties needs to be of the highest standard and you must be presentable, smart, have an ability to communicate at all levels and build trust with the residents, the Managing Agent, and the Board. The right candidate will be enthusiastic, goal-orientated, highly organised and have strong interpersonal skills including a professional work ethic. Training: Training will be provided on the job internally, supplemented by external courses as required. Staff are encouraged to sit the IRPM exams at the earliest opportunity.

Engineering Services Manager £70-80,000 Salary Facilities Management (Client-Side) Central London – SW11 Annual Bonus Private Healthcare Pension Scheme An industry leader within Property & Real Estate, operating across both commercial and residential sectors in both the UK and globally, have a requirement for an Engineering Services Manager to be based at one of their client accounts in the West London area. With the organisation managing a number of high profile commercial buildings across London & the UK, this position will be based at a prestigious mixed-use development in South West London area, comprising commercial office space, retail, R&D labs as well as a residential element. Reporting into Head of Technical services as well as working alongside the larger Property team, the role will help act as the conduit between senior stakeholders, tenants and the various FM service partners to deliver a best-in-class experience across the estate. Guideline base salary for this position is circa £70-80,000 depending on experience, with package comprising discretionary annual bonus, healthcare and pension scheme. Candidates will be fully qualified in either electrical or mechanical engineering, ideally having served a full apprenticeship, and with at least five years of managing Mechanical, Electrical and HVAC services within similar commercial environments as a contract or technical / engineering manager. This could be either for a similar managing agent, or on the FM service provider side. Along with core engineering qualifications, additional training such as IOSH, NEBOSH, ILM, or engineering body membership will be useful. Particular working experience will include the following: · Compliance with all current legislation and recommended standards. Verify contractors risk assessments are up to date and appropriate to building and maintenance tasks. Ensure all written scheme is up to date. Ensure contractors emergency lighting log records up to date. Management of water treatment regime ensuring that water treatment manuals are up to date. Manage status of lift inspections and report via lift minutes. Ensure that all statutory inspections are carried out by the due date and manage/monitor progress of actions via external reports spreadsheet attached to appropriate minutes. · Provide day-to-day technical and operational support to building managers and occupiers. · Management of the permit to work system and check method statements where appropriate. Liaise with building management and occupiers regarding operational and technical matters such as plant shutdowns and work impacting on occupiers operation. · Review occupier license applications. Review and comment on drawings, specification and reports submitted by the occupiers and advise the landlord accordingly of any impact on base build operations or any technical or lease concerns. Liaise with tenant consultants on any technical or operational revisions. Monitor tenant fit-out work and liaise as necessary to ensure that work complies with the approved license for alteration. Carry out random inspection of fit-out works and report, liaise on findings as necessary. · Undertake regular audits of maintenance programme. Review call out sheets and investigate as necessary. Review concept ppm sheets / reports and investigate as necessary. Carry out random inspections of ppm / reactive works completed and in progress. · Preparation and management of engineering service charge budgets, to include procurement as per company policies. Budget control, preparation of relevant specification, raising orders/instructions/ contracts and verifying (processing) invoices. To develop, implement and manage environmental and energy conservation programmes, (working with others where necessary) ensuring optimum usage of energy. To advise on potential problems, improvements and possible savings. Analyse monitoring & targeting reports and investigate and action as necessary. Arrange independent energy audits as necessary and action recommendations as necessary. · Analysis and management of all engineering data/reports, ensuring that appropriate action/follow up is achieved. Identify & agree specialist consultant roles and review consultants brief on a regular basis. Manage other audit reports. Review actions/progress and monitor monthly via external reports spreadsheet attached to m & e minutes. · Implementation, management, and development of the concept planned maintenance system, ensuring information, plant history, drawings and technical information is accurate and up to date. Develop and maintain the base building asset register. Review and develop site-specific maintenance tasks. Ensure drawing and O & M’s are updated to reflect any changes carried out to the installed systems. Develop, implement, and maintain site-specific plant replacement programme. In conjunction with budgetary control. (plant life cycle asset management). · To ensure that the production of engineering service specifications, contracts and associated documentation properly represent the service requirement of the premises and are presented and executed in accordance with company guidelines. Prepare contract documentation to include: - tender documents, agreements and specifications. Manage tendering procedures. Analyse tenders. Undertake post tender interviews. Produce client contract placing report. Manage contractor closely during mobilization period and through to completion. · To ensure that the senior technical services manager, estate director and building management team are regularly appraised of any new developments or issues of a problematic nature. Report on any emergency incident that occurs. Report on any concerns relating to plant operation. Report on any tenant relationship related issue. Report any issue that could or will involve the HSE or EHO. · To ensure new buildings and areas of public realm are handed over in accordance with company guidelines and that all manuals are in place as soon as is reasonably practicable. · Set up new utility contracts for handed over buildings and public realm as required. · Conduct monthly utility recharges via billing platform. · Report on energy usage as per reporting requirements. · To ensure that the property's electronic security systems are fully operational and maintained as per the manufacturer's guidance and current best practice. Report on any concerns relating to plant operation. Liaise with the systems department as required, regarding contract specifications, maintenance regimes, auditing, equipment upgrades, documenting changes etc. Ensure maintenance contracts are in place. · To ensure the requisite engineering standards executed in the management of buildings are commensurate with those standards promoted by the board and detailed in the operations manuals. · Ensure adherence to companys pathway to net zero carbon. This is a fantastic opportunity to work for a leader within commercial property & real estate, as well as being based outside of Central London - the location of the role is ideal for those perhaps based in South London & Surrey area who seek something closer to home. On a vibrant and varied estate, you will experience more than purely commercial office maintenance and across a large campus, offering the chance for personal development and furthering your experience within the built environment. The organisation have a number of very high-profile buildings under management across London and the UK as a whole, with freedom of movement internally - as such there are always opportunities to grow and develop, either on the building you join or through promotions to other existing or new client accounts. An opportunity not to be missed for a technically minded and customer focused engineering manager keen to further their career within the commercial built environment.

MPI are looking for PERMANENT Senior Engineers, for our client based in London Location: Ideally London, but will consider Kent, Surrey, Southampton, Reading, Oxford etc. Hours: Typically, start at 8 and finish at 4:30 however this is work dependent anything over 9 hours a day is paid at over time rates Benefits: • Discretionary bonus scheme (8%), • 25 days holiday, • Life assurance, • Healthcare cash plan, • 8% bonus (if goals are achieved), • Overtime, average per engineer at least £5000.00/year., • £50 per night staying away allowance – if this is needed, • BUPA (Healthcare) after 3 months., • Use of company vehicle out of hours, • This role may include Hybrid working Line Manager: Operations Manager Direct Reports: Supervisory/ADP Management only Hours: Full time About the role: In your role as Senior Engineer, you will provide all aspects of on-site servicing, repairs and installation works covering domestic and commercial contracts throughout the UK. A key part of your role will be to coordinate and provide training for colleagues on new and existing products and services. You will also be the team leader for the Service Engineers (which engineer levels to be agreed with your line manager), who will directly report to you for any support they need. In this role your key responsibilities will include: • Understand and adhere to all aspects of Health and Safety, Risk Assessments and Method Statements Liaise with engineers, managers and other staff members to identify training requirements, • Arranging of ongoing training programmes and reviews, • Sourcing and maintaining technical literature information, • Carryout onsite assessments, surveys and engineer audits, • Updating database with necessary site and asset information, • Provide technical support for service engineers, office and customers where required, • Research information on new products and services, • Provide feedback between office and service engineers, • Assisting the Service Office with Technical Admin duties, • Perform Servicing, Commissioning, advanced repairs, fault finding and Installation of pumps and pressurised systems (and waste pumps/submersible pumps if/when required), • Actively be aware of opportunities to promote the client’s Services, • Lead a team of Service Engineers South (engineer levels to be agreed with your line manager), helping them with problems, issues or general support they may need. Working with the installation engineers to ensure they are performing their roles in the most efficient way and introduce improvements where necessary. Essential qualifications, experience and skills required for the role: • Servicing and Commissioning of pumps and pressurised systems, • Advanced fault finding and minor repairs of pumps and pressurised systems, • Installations of pumps and pressurised systems, • Minimum 10 years’ experience working with pumps and pressurisation equipment, • Excellent knowledge and understanding of all manufacturers and types of water booster sets and pressurisation equipment, • Good understanding of water systems and associated equipment, • Experienced working with and fault finding with electrics, • UK Driving Licence, • Organised and self-motivated, • Attention to detail, • Customer focused, • A pleasant and friendly ‘can do’ attitude, • Knowledge of pumps and pressurised systems, • Health and Safety training required for the role, • Good time keeping, • Be flexible and adaptable Knowledge & skills to develop: • Further Health and Safety training required for the role, • Further product training as required, • Develop client relationships and attend review meetings where required

Roles & Responsibilities About Us Group Metropolitan was founded in 1985 as an electrical contractor carrying out small moves and changes projects for a select few clients. Over the past 35 years, we have grown into a turnkey Principal Contractor offering in-house tradespeople, with a projected turnover of £80m. This has been achieved by working collaboratively with our clients to understand their needs and become an extension of their business,’ expanding our service offerings and geography to meet the expectations required. Whilst the business has seen organic growth over the years, our core values of Safety, Quality, Integrity and People, remain the same. Group Metropolitan is an equal opportunities employer committed to fostering a supportive and inclusive workplace. We value dedication, innovation, and teamwork, and we strive to provide an environment where all employees can thrive. About The Role: The role of a TEGG Technician is to Provide the predictive, proactive and preventive test technologies as described in the TEGG Service preventive maintenance agreements and TEGG Task software. Troubleshoot, repair, maintain and install electrical systems and related equipment as assigned. Assume day-to-day coordination of specific agreements or DES work, as assigned, to assure contractual commitments are met in a timely, cost-effective manner. Type of contract: - Permanent Department: - TEGG Hours: 7am - 4pm Location: Site Based / Greenwich Salary: DOE Generally, the above hours will be flexible in line with the needs of the business. We operate a fair working policy but if any extended overtime is worked by agreement of you line manager, then overtime payment will be applicable Responsibilities • Upon receiving a Customer complaint, follow systematic questioning techniques and relate answers to the functioning of the systems., • Follow point-by-point troubleshooting guides to find equipment faults in a short period of time., • Avoid needless callbacks by checking the complete system before leaving the job., • Check safety and limit controls for proper settings before leaving the job., • When faced with a seemingly unsolvable problem, is not afraid to seek out assistance of others to help solve the problem., • Use proper tools and instruments for troubleshooting., • Use expert Troubleshooting knowledge to assist other Certified TEGG Electricians/Technicians in solving problems., • adhere to a planned call schedule., • Complete a Service Report prior to leaving the jobsite. Requirements • Manage personal time to assure maximum productivity. Demonstrate capability of handling a heavy workload of calls., • Understand electrical systems, appropriate codes and industry standards. Assure that permits are secured where applicable. Provide design input as requested., • Logically communicate information Customers should know., • Assure that the Customer has a thorough understanding of the ongoing or future work that the company is performing., • UK Driving license, • Ability to comprehend the basic understanding of operating a personal computer and accessing software programs as needed., • Ability to understand the basics of word processing software package functions including, but not limited to Microsoft Office, Excel, MS Word Benefits • Following 12 months of continuous employment, you are entitled to become a beneficiary of the Employee-Owned Trust (EOT) scheme., • Private Healthcare., • Private Dental Insurance., • Life Insurance., • Pension Scheme., • Length of Service reward scheme., • Tradepoint discount scheme., • Private Financial Advice.

We are looking for a seasoned Power Platform Cloud Solution Architect with extensive experience in Power Platform development. This role emphasizes developing and implementing governance strategies, best practices, and customized Power Platform solutions. The ideal candidate will be skilled in leveraging the Power Apps and Power Automate Studio and Power Platform Admin Center to assist customers with architectural design, troubleshoot existing applications, and establish governance frameworks tailored to organizational needs. Qualifications • Experience Level: Intermediate to expert in Power Platform governance, administration, and Power Apps development., • Technical Expertise: Advanced knowledge of Power Platform Admin Center and Center of Excellence Starter Kit configuration., • Power Platform Technologies: Strong proficiency in Power Apps (Canvas and especially Model Driven Apps), Power Automate (cloud and especially desktop flows), Dataverse, Power Pages and other Power Platform components., • Enterprise Focus: Demonstrated experience in Power Platform administration and support within large-scale environments., • Training & Troubleshooting: Skilled in delivering technical training and resolving complex application issues., • Problem-Solving & Collaboration: Excellent analytical and collaboration skills., • Communication: Strong ability to engage with key stakeholders and cross-functional teams., • Certifications: Advanced Microsoft certifications preferred., • Consulting Experience: Previous customer-facing roles are highly desirable. Power Platform Development • Develop and maintain Power Apps solutions with a focus on model driven apps development and architecture., • Development of Power Pages., • Knowledge of Application Lifecycle Management (ALM) via Solutions., • Experience in setting up, troubleshooting and optimizing Power Automate desktop flows., • Familiarity with integrating data from Dataverse, SharePoint, and other sources., • Administer and support Power Platform environments, including Power Apps, Power Automate, and Power Platform Admin Center (PPAC)., • Deep understanding of Dataverse, governance strategies, environment planning, and security., • Expertise in developing environment strategies (environment types, purpose, security roles)., • Proficiency in licensing (standard vs. premium), capacity planning, and Data Loss Prevention (DLP) policies., • Analytical skills for reporting and data analysis within PPAC and M365 audit logs. Dynamics 365 Customer Engagement • Up to date product knowledge in Dynamics 365 Customer Engagement modules:, • Dynamics 365 Sales, • Dynamics 365 Customer Service, • Dynamics 365 Customer Insights – Journeys, • Enterprise level administration and development focused specifically with:, • CRM infrastructure installation and configuration, • CRM deployment configuration, • CRM customization and configuration (Data model, forms, views, JavaScript, C# .NET, plugins, workflows), • CRM integration, • Dynamics CRM Cloud Migration, • Knowledge in CRM 2015+ build versions and upgrade experience, • Architectural experience for Dynamics CRM on premises, • A strong understanding of business application performance tuning which includes an understanding of SQL, IIS (Internet Information Services), Networking, and client-side troubleshooting.

Medical Field Service Engineer X-ray Medical Imaging Systems FULL PRODUCT TRAINING PROVIDED - NO MEDICAL EQUIPMENT EXPERIENCE REQUIRED Enfield, North London, Hertfordshire, Essex and East London Earnings to £50K + Car + Excellent benefits package including Healthcare, Generous Contributory Pension Scheme and Full and Comprehensive Manufacturers based Product Training Excellent opportunities for Service Engineers from a wide range of sectors, including ex HM Forces Radar & Weapons Systems Engineers (RAF, REME, Navy), Medical Engineers, MRI, X-ray and CT Service Engineers, Laboratory Engineers and engineers from other high value capital equipment backgrounds, to join a global market leading manufacturer in sophisticated medical imaging systems, offering first class product training and unsurpassed opportunities for career development The Company – Medical Field Service Engineer, X-ray Imaging Systems My client is a leader in healthcare. This organisation’s impressive portfolio of products and fully integrated medical systems incorporates all aspects of the healthcare equipment sector, and includes medical imaging diagnostics, critical care and anaesthesia delivery, healthcare informatics, molecular imaging and patient monitoring systems. Offering 'best in class' solutions across a wide range of equipment modalities, their success is based upon a commitment to world leading manufacturing facilities, outstanding product innovation, excellent customer care and the recruitment and development of good people. They employ thousands of people globally and are an integral part of an instantly recognisable worldwide technology group. The Role - Medical Field Service Engineer, X-ray Imaging Systems Following expansion, they seek to recruit a number of customer focused and technically motivated Medical Field Service Engineers, responsible for the service, repair, breakdown and maintenance of their range of highly advanced X-ray imaging Systems, located at hospital and healthcare centres throughout the region above. Your Background - Medical Field Service Engineer, X-ray Imaging Systems Applications are encouraged from field service engineers from a wide range of electronic sectors, including medical device, medical imaging, laboratory device, semiconductor, ex HM Forces Engineers (RAF, REME, Navy), industrial / commercial imaging or other areas of electronic manufacturing and services. You must have impeccable customer service skills and a confident and professional manner in customer facing environments. The Benefits - Medical Field Service Engineer, X-ray Imaging Systems These are excellent opportunities to join a world class medical imaging systems organisation. You will be joining a national team of engineers who take great pride in their work and who aim to build upon long term relationships with customers. You will be continually challenged as you are exposed to new technologies. You will receive constant support and guidance from senior management and your technical knowledge will be furthered through training courses. For those with the desire there are opportunities to progress your career into more technical specialist roles. In return, the successful applicants will benefit from first class product training, recognised by the industry, which will run on an ongoing basis as new products are introduced. A generous remuneration package is also guaranteed, including competitive salary, company car, bonus, overtime, healthcare, contributory pension scheme, phone and laptop, along with the opportunity to progress your career within a market leading organisation. This vacancy is being advertised by TRS Consulting (UK) Limited. The services advertised by TRS Consulting (UK) Limited are those of an employment agency and / or employment business.

PART-TIME ROLE – 3 DAYS PER WEEK I’m currently partnering with a high-growth, independent marketplace that is on a mission to rid the world of generic sentiment. They aren’t looking for followers, they want a smart, opinionated, high-performing creative who isn't afraid to challenge the status quo, kindly. If you’re tired of being a cog in a faceless machine and want to actually make a dent in a transforming category, this is the seat you want to pull up a chair to. The Role As the Catalogue Curation Lead, you will own the end-to-end creative curation of the product range. This isn't just about picking what looks good; you will be the architect of the standards, principles, and decision frameworks that define quality across the entire brand. What you’ll be doing: • Defining Excellence: Set clear quality thresholds and build decision frameworks that guide moderators and creators alike., • Strategic Curation: Decide what makes the cut and what gets prioritised, taking full accountability for both creative and commercial outcomes., • Catalogue Health: Lead structured clean-ups and collection curation to ensure the catalogue feels intentional, cohesive, and easy for customers to navigate., • Creator Mentorship: Provide direct, actionable feedback to creators to strengthen the range and lead the briefing process for high-quality output at scale., • Commercial Synergy: Collaborate with Merchandising teams to use performance data and customer insights to guide your curation decisions. About You: My client is looking for someone who has "strong opinions, lightly held" and values progress over perfection. • Creative Authority: You possess deep visual literacy and can assess work across composition, style, tone, and brand fit—even if you aren't the hands-on designer., • Scale Experience: You have a background in curation, editorial leadership, or creative direction, with a track record of evolving standards across large portfolios., • Strategic Mindset: You think in both individual products and overarching ranges, shaping hierarchy and flow to improve storytelling., • Confident Communicator: You can articulate creative decisions to senior stakeholders with clarity and build trust with teams who may not work in creative roles., • Balanced Perspective: You weigh data and stakeholder input to make clear trade-offs that protect long-term brand health. Location & Workplace Policy • Central London, • 1-2 days office Salary & Benefits • Part-time role 3 days per week, flexible on how this is worked, • £50,000 FTE per annum (£30,000 pro-rata), • 25 days annual leave (rising with service), pension, private health, flexible working with work from anywhere policy, L&D budget and time allowance, annual spend on the marketplace, team socials If you would like a confidential chat about this role or your next career move, then please send your CV to or connect via LinkedIn: ___ Major Players are the UK’s leading digital, marketing, and creative talent agency, and over the last 30 years we’ve consistently championed our people and communities. As a proud B Corp™, we are committed to improving diversity, equity and inclusion within the industries we service, creating impactful and sustainable change for our partners, candidates and employees. We offer equal opportunities to all candidates regardless of race, religion, gender, sexuality, disability, age, and other protected status as required by applicable law. For further information about our DE&I commitments, please visit: ___

We are working with a well-established, data led insights and intelligence business that partners closely with leading brands across the consumer and retail landscape. They have built a strong reputation for delivering high-quality, subscription-based insight platforms and consultancy, and are continuing to invest in their customer success function as part of their growth. They are now looking for a Customer Success Executive to join the team, acting as a key partner to clients and playing a central role in driving engagement, retention, and long-term value. Overview: This role sits at the intersection of insights, technology, and client relationship management. You will take ownership of a portfolio of subscription clients, ensuring they are fully embedded into the platform, maximising usage, and seeing clear commercial value. You will work closely with both commercial and product teams, supporting renewals and identifying opportunities to expand existing relationships, while also feeding back client needs to shape future development. Responsibilities: • Own and manage relationships with a portfolio of subscription clients, acting as the main point of contact, • Build strong, long term partnerships with stakeholders, ensuring ongoing engagement and satisfaction, • Lead client onboarding, ensuring a smooth introduction to the platform and quick demonstration of value, • Deliver training, support, and guidance to users across both product and data usage, • Create and maintain client-facing dashboards, reports, and tailored insight outputs, • Manage and deliver lighter touch consultancy and insight requests outside of larger strategic projects, • Monitor client usage data and identify opportunities to improve engagement and adoption, • Work closely with commercial teams to support renewals, retention, and growth within accounts, • Identify and contribute to upsell and cross-sell opportunities where relevant, • Support new business activity through trials, demos, and client presentations, • Act as the internal voice of the customer, sharing feedback to inform product and service development, • Represent the business at client meetings, industry events, and conferences where required Requirements: • Previous experience in customer success, account management, or client-facing roles within insights, data, or SaaS environments, • Exposure to customer insights, market research, or business intelligence platforms would be highly beneficial, • Strong communication skills with the ability to engage and influence stakeholders, • Commercial awareness with the ability to spot growth opportunities within accounts, • Comfortable working with data, dashboards, and digital platforms, • Proactive, solutions-oriented mindset with strong problem-solving ability, • Ability to manage multiple clients and priorities in a fast-paced environment What’s on Offer: • Competitive salary and benefits package, • Hybrid working model with flexibility, • Opportunity to join a growing, high-performing business in the insights and data space, • Strong progression opportunities as the team continues to scale, • Exposure to a wide range of well-known consumer brands and senior stakeholders

Head of Operations (Online Gaming) Location: London (Hybrid) Salary: Circa £85k DOE Job Summary: We are looking for a results-oriented, highly self-motivated, and commercially aware individual with a passion for Online Betting & Gaming to support and optimise operations across multiple African markets. The Head of Operations will act as a key link between regional teams and central functions (including Product, Payments, Marketing, and Customer Service), ensuring effective execution of operational strategies across markets. This role is responsible for overseeing multi-market performance, supporting regional teams, and ensuring that local operational needs are aligned with central direction. The position will play a critical role in maintaining operational efficiency, improving performance, and ensuring a consistent customer experience across all markets. Responsibilities: ● Oversee operational performance across multiple African markets, ensuring alignment with commercial and operational KPIs ● Work closely with Regional Operations Managers to monitor and improve performance across their respective markets ● Analyse data, reports, and market trends to identify opportunities for operational and commercial improvement ● Act as a key liaison between local teams and central functions, ensuring effective communication and execution ● Build and maintain strong relationships with internal stakeholders and regional teams to ensure smooth operational flow ● Support market entry and exit decisions by providing operational and performance insights ● Assist in adapting operations to local market conditions, including payments, infrastructure, and customer behaviour ● Collaborate with central teams to support product rollouts, operational initiatives, and campaign execution (non-marketing ownership) ● Ensure consistency in operational processes and customer experience across all markets ● Contribute to improving operational frameworks and efficiencies across the business ● Support budget awareness and contribute to commercial decision-making through performance insights ● Manage and develop Regional Operations Managers, ensuring alignment and effective execution across markets ● Maintain a strong understanding of market dynamics and ensure local insights are reflected in central decision-making ● Support cross-functional alignment to ensure smooth delivery of the overall online gaming experience Requirements: ● Experience in online gaming, betting ● Fluency in French langauge is preffered ● Experience in operations, commercial, or multi-market roles ● Proven ability to work in a fast-paced, dynamic environment with changing priorities ● Strong commercial awareness, with exposure to performance metrics and ideally good P&L understanding ● Experience working with data to support decision-making and performance improvement ● Strong stakeholder management and relationship-building skills across multiple teams and geographies ● Willingness and flexibility to occasionally travel across African markets when required ● Excellent written and spoken communication skills in English; French is a plus ● Experience in emerging markets or Africa is beneficial ● Exposure to digital/online business models Personal Competencies: ● Strong operational mindset with the ability to balance execution and commercial thinking ● Comfortable working in a fast-paced, evolving, and sometimes unstructured environment ● Ability to build and maintain strong relationships across distributed teams ● Adaptable and flexible, with a proactive and problem-solving approach ● Strong organisational and prioritisation skills ● Effective communicator with the ability to influence and align stakeholders ● High level of emotional intelligence and teamwork ● Ability to manage ambiguity and respond effectively to changing business needs ● Results-oriented with a focus on continuous improvement ● Entrepreneurial mindset with a willingness to take ownership and drive outcomes

Job Title: Director of Customer Location: Hybrid (based from Manchester or London) Duration: 24 months Remuneration: Competitive day rate (Inside IR35) Veredus are delighted to be partnering with The Data and Communications Company (DCC) to recruit their new Director of Customer. Created to lead the successful delivery of this vital new national infrastructure, with highly secure and reliable communications and data services to connect smart meters with energy suppliers, network operators and authorised third parties, this smart metering network will help Great Britain become a global leader in smart energy. This new role is pivotal in ensuring that as a service integrator, DCC and its service providers deliver a high quality of service to its customers. Providing exceptional vision and leadership, the Director of Customer will be required to set and embed the vision of how DCC works with its customers to fully realise the benefits of both smart metering and the faster switching service. Following structural changes within the organisation, this newly created role will have overall accountability for DCC’s Customer Strategy and will be required to matrix across the wider organisation as we aim to increase our customer focus/centricity. You will be required to foster relationships with external stakeholders and to further develop the relationships DCC has at a senior level across the energy industry, translating our customers strategic focus into our own organisation’s wider strategy. Responsibilities • Develop and implement customer service and experience strategies across the organisation., • Lead, motivate, and mentor customer success, support, and service teams to ensure high performance and customer satisfaction., • Oversee customer service operations, customer enquiries, and complaint resolution., • Analyse customer feedback and work cross-functionally with cross organisational teams, to refine strategies and enhance the customer journey., • Maximise incentive opportunities to create strong shareholder returns. Including both financial and reputational incentives, • To own the mechanisms and relationships that administer regulatory relationships including with the regulatory code managers., • Build, monitor and track key customer satisfaction metrics (CSAT, NPS, churn rate, etc.) and use data to drive continuous improvement., • Report on customer-related KPIs to the executive team and provide insights for strategic decision-making., • Accountability for all customer impacting changes. Essential Skills and Experiences • Experience in strategic Customer Centric roles in a technology, energy, or telecommunications organisations with exposure to the challenges of competing business and customer priorities and agenda’s, • Proven experience in a senior customer experience, customer success, or related role, with a track record of leading teams., • Strong leadership and people management skills with the ability to build, motivate, and retain high-performing teams., • Excellent communication and interpersonal skills, with the ability to engage and influence senior leadership and cross-functional teams., • Strong analytical skills with the ability to translate customer feedback and data into actionable insights., • Experience with customer relationship management (CRM) software, customer satisfaction tools, and analytics platforms., • Ability to thrive in a fast-paced, rapidly changing environment and manage multiple priorities., • Experience in successfully managing £multi Million functional budget to a high level of accuracy and delivering clear value for money plans., • Exceptional interpersonal, verbal/written communication and proven ability to communicate with all levels of internal and external partners, • Experience of working in a complex customer, supplier, and regulatory stakeholder ecosystem For more information, please contact or apply below.

Job Title: Senior Clinic Coordinator Location: Hampstead, London (close to Chalk Farm Tube Station) Salary: £32,000–£36,000 per annum (DOE) + progression Type: Full Time Working Hours • 11:00–19:30 (1 hour lunch), • Full-time, • Includes weekend work (roughly 2 weekends per month (Saturday & Sunday Inclusive), with time off in the following week) About the Clinic A luxury, independent aesthetic clinic based in the heart of Hampstead is looking to bring in a Senior Clinic Coordinator to support the continued growth of the business. This is a beautifully designed, high-end clinic with a strong focus on patient experience, attention to detail, and delivering exceptional results in a calm, boutique environment. The team is close-knit, supportive, and takes real pride in what they do. This is not a high-volume, rushed clinic. It’s about quality, relationships, and doing things properly. About the Role This is more than a front of house role. You’ll be the operational heartbeat of the clinic, owning the patient journey, managing the diary, and ensuring everything runs smoothly day to day. You’ll work closely with the Clinic Manager and Founder, with real opportunity to grow into a second-in-command position as the business continues to expand. This role would suit someone confident, well-presented, and naturally personable. Someone who communicates well, takes ownership, and isn’t afraid to speak up when something needs improving. A background in aesthetics is ideal, but candidates from luxury hospitality, dental or high-end customer service will also be considered if they understand premium client experience. Key Responsibilities • Own the end-to-end patient journey, ensuring every interaction is professional, warm, and seamless, • Manage practitioner diaries, optimising bookings and resolving scheduling challenges, • Handle enquiries via phone, email, and social media in a timely and knowledgeable manner, • Maintain a high level of clinic presentation at all times, reflecting a premium brand, • Oversee patient billing, payments, and end-of-day financial reconciliation, • Manage stock levels and supplier relationships, ensuring the clinic is always fully prepared, • Support smooth daily operations alongside the wider clinic team, • Uphold clinic standards, policies, and procedures, • Work towards performance targets set by the Clinic Manager About You • 3–5 years’ experience in a senior front-of-house, coordinator, or administrative role, • Ideally from aesthetics, private healthcare, dental, or a luxury customer-facing environment, • Highly organised with strong attention to detail, • Confident communicator who is professional, well presented, and personable, • Calm under pressure and able to solve problems proactively, • Takes ownership and enjoys responsibility, • Understands what exceptional, high-end client experience looks like What’s on Offer • £32,000–£36,000 salary (DOE), • Clear progression within the role, • Staff treatment benefits, • 28 days holiday (including bank holidays), • Pension scheme, • Opportunity to grow within a respected, independent luxury clinic Why Apply This is a brilliant opportunity to step into a senior, visible role within a growing, high-end clinic where you can truly make your mark. If you’re confident, organised, and love delivering a premium client experience, this role gives you the chance to take ownership and grow with the business. Follow Aesthetic Search on LinkedIn to stay updated on our latest roles.

What makes this role unusual: This team tracks individual trades across our network in real time, using eBPF and kernel-level instrumentation to capture transaction data on the wire and correlate it into a per-trade observability stream. That means measuring the SLOs we promise our clients, hunting down latency outliers and orphaned trades, and — yes, really — up to potentially flagging cases where a trade has been altered in flight by a third party. Few observability roles get to operate this deep in the stack on data that matters this much. Day to day, you'll be writing the capture and correlation code, extending the telemetry pipelines that feed it, and partnering with service squads to instrument their applications across Dev, Test, Pre-Production, and Production environments. Role overview: As a Real-Time Observability Engineer, you will be building the application layer that combines single-application observability data into end-to-end insight for this Real-Time market data platform. The role applies technical knowledge to design, build, and improve the software and infrastructure that makes trading data and feeds measurable across all instruments traded in 34 markets. Key Responsibilities: • Build and maintain the application components that aggregate, correlate, and present observability data from individual services into unified, end-to-end views of the Real-Time platform., • Implement customer-centric aggregation and hotspot detection algorithms that reflect timeliness, completeness, accuracy, and stability of market data across the Real-Time estate, • Develop and extend telemetry pipelines that ingest, transform, and route metrics, traces, and logs from distributed services into a coherent observability layer, • Design and build custom synthetic monitoring agents deployed across hundreds of global sites to continuously measure customer experience of Real-Time data from the edge, • Implement GitOps/API-driven workflows for observability assets, ensuring consistent deployment, versioning, and promotion through build pipelines, • Work with squads to integrate observability instrumentation into applications throughout Dev, Test, Pre-Production (PPE), and Production environments., • Develop and extend eBPF / kernel-level instrumentation to capture transaction data and observability signals from the network and OS layer with minimal performance overhead. Capabilities & Skills: • Hands-on software engineering experience building observability or data-pipeline applications-metrics aggregation, distributed tracing, or real-time streaming., • Proficiency in at least one systems-level language (C++, Go, or Rust) and one scripting/application language (Python, Java, or TypeScript), • Experience with OpenTelemetry SDKs, collectors, and schema conventions for instrumentation and telemetry export., • Familiarity with SLI/SLO concepts, especially for latency-sensitive or market data systems., • Experience building and operating custom synthetic monitoring solutions at scale, including lightweight agents distributed across geographically diverse sites., • [Desired] Skilled in cloud-native, containerised, and Kubernetes environments including deploying and operating services at scale., • Proficiency with API- and GitOps-based workflows, config-as-code, and CI/CD pipelines for infrastructure., • Strong analytical mindset for modelling complex distributed-system behaviours and understanding customer impact., • Effective communicator able to work across squads and simplify system performance concepts for broader stakeholders.

About the Role: Grade Level (for internal use): 09 Customer Success Manager, Europe The Team: It's a dynamic global team, where the work changes daily. "You are responsible for a successful customer journey and touch points that create long term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the account level. "This team will develop and execute data driven processes to deliver world class customer experience. "Your role may focus on migration, onboarding or global strategic accounts. The Impact: " Your interactions with the client will reaffirm and strengthen the organization's relationship with existing accounts and their decision to work with S&P Market Intelligence. "Through delivering a positive overall client experience, supporting strategic objectives on the account level, and driving increased client adoption, this role will educate and spread awareness within our client base about S&P Global Market Intelligence's capabilities. "These efforts are a key factor in revenue retention and growth. What's in it for you: We are looking for someone to grow with the company by not only evolving your client relationship skills, but also your industry knowledge and product knowledge to help clients get the most value from market leading analytical solutions and data services. You may evolve your career within the Customer Success Team by growing within your role or shifting your focus within the team towards a more product-focused role. "You will also develop skills which will prepare you for relationship management, sales or product specialist roles. " Responsibilities: • Develop and execute proactive, creative, and ongoing contact initiatives in partnership with Marketing, Product, and account team(s), • Drive continuous service improvement with ultimate goal/focus of product adoption and usage growth, • Evolve the profiles on accounts including all affiliations, geographic presence, and business interests through Sales Force, • Educate and spread awareness within the client-base about our capabilities to increase usage, leveraging the knowledge of product specialists Increase adoption/usage by focusing on distinct users to increase usage and overall increase in number of users, • Provide platform, product functionality and new release training (on-site or virtually) specific to a user job function, liaise with product management team to master new product enhancements and relay client feedback on an ongoing basis, • In partnership with our usage analytics team, monitor product usage and develop account profiles including geographic/departmental presence, relationship history and business interests to support in the develop of renewal proposals and potentially identify upsell opportunities, • Ongoing learning, and deepening that knowledge, of the suite of products and services offered and ongoing enhancements and new offerings and how they relate to customers, • Understand customer business and market trends and suggest ways to help clients address them through education on the product and/or connecting them with the right people internally to address those needs", • Ensure enhancement requests from clients are routed to product stakeholders, • Leverage internal sales tools to optimize client engagement, eg. CRM and Cadence systems What We're Looking For:", • Positive, proactive attitude and ability to work well in teams, • Exceptional skills in listening to clients, articulating ideas and complex information in a clear and concise manner, • Proven record of maintaining strong relationships with senior members of client organizations, addressing their needs, and maintaining a high level of client satisfaction, • Goal and action orientated, with ability to organize, multi-task and prioritize in a fast-paced environment, • Experience in a consultative sales or a client facing role (inside sales, prospecting, sales support, customer support) and in dealing with challenging situations Basic Qualifications:, • Bachelor's degree required (Finance, Economics or related field preferred), • Strong MS office (Word, Excel, PowerPoint) skills are required, • 1-3 years work experience (2 years of experience in financial services industry and/or in a sales/account management role preferred, • Any knowledge of CRM systems (such as Salesforce.com, SalesLoft) or research platforms would be advantageous About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit . What's In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include: • Health & Wellness: Health care coverage designed for the mind and body., • Flexible Downtime: Generous time off helps keep you energized for your time on., • Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills., • Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs., • Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here . Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to:" "and your request will be forwarded to the appropriate person." US Candidates Only: Know Your Rights: Workplace discrimination is illegal 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)

Role: Senior Software Engineer - Front End Location: London/Newcastle – Hybrid Office & Home Who Are We? mkodo builds world class apps, middleware and digital products in the global lottery, betting, and gaming space. We have an open, supportive, dynamic culture where talented people are trusted to contribute to the team and company by carrying out their roles in a professional, collaborative, and skilled manner. We value the expertise of our team members and offer opportunities for personal development and career progression within the company. Acquired in February 2020, by Pollard Banknote Limited (PBL), a major supplier to the global lottery industries, brought mkodo strong financial security, access to resources and clients at a global level. About the role: Reporting to a Software Engineering Manager, the Senior Software Engineer is a major contributor and technical influencer within an engineering team delivering high-quality applications and services used by thousands of customers. As mkodo evolves, we are looking for more T-shaped engineers: not a ‘jack of all trades’ but individuals with deep expertise in one or more core engineering disciplines, combined with broad experience and adaptability across the wider software stack. While each Senior Software Engineer brings deep mastery in at least one area, they are comfortable collaborating across disciplines and contributing wherever business needs require. Core areas of depth may include one or more of: • Web / Front-end engineering, • Java/AWS backend and distributed systems, • React Native, • Android (Kotlin), • iOS (Swift) Successful candidates demonstrate deep expertise in at least one of these areas while maintaining practical experience and willingness to work across others. This role suits engineers who are highly autonomous, delivery-focused, and capable of owning technical design and execution for complex features and systems, while contributing to team growth and technical direction. What you’ll do: Engineering delivery & technical ownership • Design, build, and deliver high-quality software across mobile, web, and backend systems depending on business needs., • Take complex product or technical problems and break them down into deliverable, well-structured solutions., • Own the technical design and implementation of projects or features of moderate to high complexity., • Write production-quality, well-tested, maintainable code aligned with engineering standards., • Ensure reliability, performance, security, and scalability across systems and platforms., • Drive investigation and resolution of complex technical issues across the stack., • Contribute to and lead technical projects spanning multiple components or services., • Transform and modernise legacy systems where required. Cross-discipline contribution • Act as a deep expert in your primary discipline while contributing across other platforms or systems., • Collaborate effectively across web, mobile, and backend engineering to deliver cohesive solutions., • Demonstrate adaptability and willingness to work in different parts of the stack as business priorities evolve., • Support shared ownership of system quality and delivery across teams. Technical leadership & influence • Act as a technology leader within and beyond your immediate team., • Provide clear technical direction and decision-making that supports long-term architectural health., • Identify and drive improvements to engineering practices, tooling, and processes., • Identify, prioritise, and reduce technical debt., • Contribute to architecture discussions and help align teams on technical approaches., • Support drama-free, predictable releases through strong engineering discipline. Collaboration & delivery excellence • Provide realistic, data-informed estimates and delivery plans., • Break work into clear milestones and deliver predictably., • Collaborate closely with product, design, QA, and stakeholders., • Balance technical, product, and business trade-offs when designing solutions., • Mentor and support other engineers through pairing, reviews, and knowledge sharing., • Contribute to hiring and team growth. Quality, security & compliance • Implement strong testing, monitoring, and observability practices., • Support security and regulatory compliance (e.g., ISO27001, PCI where applicable)., • Adhere to secure coding and operational best practices., • Ensure systems meet reliability, performance, and quality standards. Key Skills & Attributes: Core expectations • Significant experience as a Senior Software Engineer or equivalent., • Deep expertise in at least one of:, • Modern web/front-end engineering (TypeScript/JavaScript frameworks), • React Native, • Android (Kotlin), • iOS (Swift), • Java/AWS backend engineering and distributed systems, • Demonstrated ability to work across multiple parts of the stack., • Strong understanding of modern software engineering principles and best practices., • Proven track record delivering complex, high-quality production systems., • Strong problem-solving skills and ability to tackle ambiguous or “black box” problems., • Ability to work independently with high-level direction. Cross-platform & systems thinking • Experience integrating client applications with backend services and APIs., • Understanding of distributed systems, APIs, and service architectures., • Experience working with cloud platforms (preferably AWS)., • Experience designing systems for scalability, reliability, and observability., • Familiarity with CI/CD pipelines, automated testing, and modern delivery practices., • Experience working with legacy systems and modernisation efforts. Engineering excellence • Strong testing mindset (unit, integration, and end-to-end)., • Experience with monitoring, logging, and observability tooling., • Performance optimisation and debugging experience., • Secure coding practices and awareness of common security risks., • Strong code review and maintainability focus., • Experience contributing to standards and best practices within teams. Leadership & collaboration • Experience mentoring and supporting other engineers., • Ability to influence technical direction and decision-making., • Strong written and verbal communication skills., • Comfortable working with technical and non-technical stakeholders., • Capable of leading small to medium technical initiatives or projects. Mindset & attributes • T-shaped engineer: deep in one or more areas, broad across many., • Adaptable and willing to work across technologies and platforms., • Product- and customer-focused., • Automation-first mindset., • Active learner who takes ownership of personal development., • Pragmatic decision-maker who balances speed, quality, and maintainability., • Comfortable operating in evolving, fast-moving environments. Nice to have (depending on discipline) • Experience with design systems and shared component libraries., • Experience with mobile release processes (App Store / Play Store)., • Experience with infrastructure-as-code and cloud architecture., • Experience with building cloud native products, harnessing ‘out of the box’ cloud services/modules from AWS, MS Azure etc. ‘Consume it, don’t build it’ where appropriate., • Experience using AI-assisted development tools effectively and responsibly. mkodo is a great place to work, along with a competitive renumeration package we offer excellent benefits comprising: • Hybrid Working, • Generous Holiday Allowance (increasing with service), • Gifted day over Christmas period, • Birthday off!, • Performance Bonus & Profit Share Scheme, • Quarterly team events, • Group income protection, • Life Insurance, • Charity/Volunteer Day, • Tech Loan Scheme, • Cycle to Work Scheme, • Contributory Pension, • Employee Assistance Programme, • Home working expense payment, • Friday beers provided in each office!, • Relevant individual training budget., • Digital Nomad Policy, • Generous refer a friend scheme. We encourage growth and progression because we value our colleagues and know that we best succeed when achieving and developing together.

Love being on the move and interacting with people from all walks of life? Proud to deliver quality goods on time and put a smile on thousands of faces every week? Join Ocado Logistics where there are bags of possibilities. It’s our mission to provide an outstanding customer experience. Whilst others might call you delivery drivers, here at Ocado Logistics our Customer Service Team Members play a vital role, delivering top quality products on time and in an efficient manner. You’ll be out on the road whatever the weather, but you’ll never have to fight over the radio station, and you can sing along as loud as you like! In return, we use our automated technology to pre plan your route and pre-load your van! Everyone likes their groceries at different times, so our working patterns will involve evenings and weekends in addition to weekdays - so on top of your base pay you will receive premiums that will increase your average hourly earnings to £14.42 per hour. You can also stack your earnings further with enhanced overtime to fund those special occasions! All your breaks are paid, meaning for every minute at work you get paid. That’s a great deal! (Everyone’s shifts will vary but more information is included at the bottom of this advert to help you understand what that might look like.) Whilst a safe working environment goes without saying, we offer a shopping list of perks that you can tailor to suit your lifestyle, including: • Company pension of up to 7% matched contributions after just 3 months, • An enhanced digital health and wellbeing service, including virtual GP appointments, for you and your dependents, • Hundreds of high street shopping, entertainment and restaurant discounts, • Life insurance coverage from day one of employment, • 15% off your weekly shop with Ocado.com, • Loads more voluntary benefits such as dental and travel insurance at a discounted price You don’t need any previous experience to join our good-natured team, just bring yourself and a positive attitude, and our amazing training team will do the rest! But you will need the following Driving Licence Requirements: • Full UK or EU driving licence., • Minimum of 12 months driving experience, • Maximum of 6 penalty points. As this is a customer facing role, good communication skills are also essential. How to apply: • Fill in an online application - there is no CV needed!, • Our friendly recruitment team will get in touch to conduct an Online Licence Check and Right to Work Checks., • You will be invited to take a tour of the site, giving you the opportunity to meet the team for a question-and-answer session, • We will run a Disclosure Barring System check (DBS). Contract Hours: 40 hours (including paid breaks) Contracted days: You will be required to work any 5 days out of 7 working 8 hour shifts, and will be provided with further information during pre-boarding. Shifts: AM & PM. You may start as early as 05:30 in the morning, and can finish as late as 12:00 (midnight). Please check your commute time prior to applying. You will receive your shift rota up to 13 weeks in advance. Pay Structure: The position is lunar paid. This means you will be paid every 4 weeks according to a monthly schedule. Please take this into consideration when applying. Hourly Pay Rates: Monday to Saturday (Basic Rate) £13.78 Evening Premium (from 6pm) £14.90 Sunday Day Premium £15.16 Sunday Evening Premium £16.39 Overtime rate Monday to Saturday (Day Shift) £17.23 Overtime rate Monday to Saturday (Evening Shift) £18.35 We are proud to be a Disability Confident employer, prioritising inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for people with disabilities. So, whatever your background or story, you’ll find a home at Ocado Logistics.

Love being on the move and interacting with people from all walks of life? Proud to deliver quality goods on time and put a smile on thousands of faces every week? Join Ocado Logistics where there are bags of possibilities. It’s our mission to provide an outstanding customer experience. Whilst others might call you delivery drivers, here at Ocado Logistics our Customer Service Team Members play a vital role, delivering top quality products on time and in an efficient manner. You’ll be out on the road whatever the weather, but you’ll never have to fight over the radio station, and you can sing along as loud as you like! In return, we use our automated technology to pre plan your route and pre-load your van! Everyone likes their groceries at different times, so our working patterns will involve evenings and weekends in addition to weekdays - so on top of your base pay you will receive premiums that will increase your average hourly earnings to £14.42 per hour. You can also stack your earnings further with enhanced overtime to fund those special occasions! All your breaks are paid, meaning for every minute at work you get paid. That’s a great deal! (Everyone’s shifts will vary but more information is included at the bottom of this advert to help you understand what that might look like.) Whilst a safe working environment goes without saying, we offer a shopping list of perks that you can tailor to suit your lifestyle, including: • Company pension of up to 7% matched contributions after just 3 months, • An enhanced digital health and wellbeing service, including virtual GP appointments, for you and your dependents, • Hundreds of high street shopping, entertainment and restaurant discounts, • Life insurance coverage from day one of employment, • 15% off your weekly shop with Ocado.com, • Loads more voluntary benefits such as dental and travel insurance at a discounted price You don’t need any previous experience to join our good-natured team, just bring yourself and a positive attitude, and our amazing training team will do the rest! But you will need the following Driving Licence Requirements: • Full UK or EU driving licence., • Minimum of 12 months driving experience, • Maximum of 6 penalty points. As this is a customer facing role, good communication skills are also essential. How to apply: • Fill in an online application - there is no CV needed!, • Our friendly recruitment team will get in touch to conduct an Online Licence Check and Right to Work Checks., • You will be invited to take a tour of the site, giving you the opportunity to meet the team for a question-and-answer session, • We will run a Disclosure Barring System check (DBS). Contract Hours: 40 hours (including paid breaks) Contracted days: You will be required to work any 5 days out of 7 working 8 hour shifts, and will be provided with further information during pre-boarding. Shifts: AM & PM. You may start as early as 05:30 in the morning, and can finish as late as 12:00 (midnight). Please check your commute time prior to applying. You will receive your shift rota up to 13 weeks in advance. Pay Structure: The position is lunar paid. This means you will be paid every 4 weeks according to a monthly schedule. Please take this into consideration when applying. Hourly Pay Rates: Monday to Saturday (Basic Rate) £13.78 Evening Premium (from 6pm) £14.90 Sunday Day Premium £15.16 Sunday Evening Premium £16.39 Overtime rate Monday to Saturday (Day Shift) £17.23 Overtime rate Monday to Saturday (Evening Shift) £18.35 We are proud to be a Disability Confident employer, prioritising inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for people with disabilities. So, whatever your background or story, you’ll find a home at Ocado Logistics.

White Collar Factory (95009), United Kingdom, London, London Senior Strategy Analyst What you’ll do You’ll join our Analytics department in one of our core teams; Marketing Strategy, Lending Strategy, Customer Management, Valuations, Financial Support or Fraud. In this role, you’ll help us on our mission to Change Banking for Good by: * Using your analytical skills to solve complex business challenges, finding patterns in the data and building new credit risk strategies. For example, you could determine who is most likely to use a credit limit increase responsibly, the optimal account terms on a price comparison website, or the best support for customers behind on payments. * Optimising lending decisions to drive sustainable lending growth and improve customer experiences. * Delivering strategic recommendations and bringing them to market - working with product, data and tech teams to deliver them. * Ensuring good outcomes for customers by tracking and drawing insights from performance of credit decisions. What you’ll need * Enjoy solving analytical challenges * Able to use technical skills to solve complex data problems. If you know how to use SQL and Python, that’s great. No worries if not, as we will help you learn * Strong mathematical and critical thinking skills * An open mindset in your approach to change and personal development * Experience leading a project, and working with people at every level to see it through * A university degree or equivalent * Experience in consulting or financial services Where and how you'll work This permanent position offers the flexibility of being based in either our London or Nottingham office. We prioritise collaboration and connection, so you’ll be based in office three days a week, from Tuesday through to Thursday. To further foster teamwork, you'll also travel between offices twice a month. Mondays and Fridays are designated as company-wide virtual days. What’s in it for you We’re set up for growth – and that means in our people, as well as our business. You’ll get plenty of opportunities to learn and develop your career. We love to give our Strategy Analysts the opportunity to rotate to roles across various teams, from Marketing and Lending strategy, to Customer Management and Valuations. This is part of our winning formula for creating great future leaders so this role is well suited to high performers looking for growth opportunities. As well as that, you’ll get: * Pension and bonus schemes * 25 days’ holiday (and the option to buy up to 5 more) * Private medical insurance * Season ticket loans * Cycle to work scheme * Enhanced parental leave If you’re based in Nottingham, you can use a fully-serviced gym, subsidised restaurant and mindfulness and music rooms. In London, you can sweat it out on our rooftop running track. See our full list of benefits here What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Job Title: Service Assurance Analyst Location: London - Office-based Hours: Standard business hours – 9am to 5pm (Mon–Fri) Salary: £43,000 – £45,000 plus excellent benefits Overview Responsible for providing advanced technical support and ensuring stability of critical IT services for a mid-sized, multi-region user base. Focus on resolving incidents efficiently, maintaining system availability, and supporting business operations. Key Responsibilities Incident & Problem Management • Own incidents and service requests through to resolution, • Troubleshoot complex technical issues across systems and applications, • Conduct root cause analysis and follow best practice processes Service Monitoring & Assurance • Monitor system performance and availability, • Respond to alerts and proactively prevent issues Technical Support • Support Windows environments (cloud and on-premises), • Work with Azure Entra, Intune and Defender, • Administer enterprise productivity and identity platforms, • Manage device, network, and application support issues, • Assist with infrastructure including servers, storage, and security Collaboration & Escalation • Work with internal teams and third-party providers, • Escalate where needed while retaining ownership, • Support major incident processes Service Improvement • Identify reliability and performance improvements, • Maintain documentation and knowledge base, • Support upgrades and maintenance Communication • Provide clear updates to users and stakeholders, • Deliver high-quality customer service Skills & Experience Essential: • Experience in IT support/service desk roles, • Strong troubleshooting skills, • Confident using Azure, Entra and Intune, • Familiarity with ITSM tools, • Understanding of IT service management processes Desirable: • Experience in regulated environments, • Knowledge of cloud platforms, directory services, device management, and networking fundamentals Attributes • Analytical and problem-solving mindset, • Strong communication skills, • Ability to manage multiple priorities under pressure, • Team-oriented and service-focused Qualifications • Relevant IT qualification (desirable), • IT service management certification (preferred), • Technical certifications (advantageous) This organisation offers: • Competitive salary, • Annual bonus, • Fantastic pension scheme, • Private health insurance, • Ongoing professional development and progression opportunities, • Travel opportunities

Account Manager | Design-Led Interiors | London The Client Our client is a highly regarded design-led firm, known for helping shape some of the most exciting hospitality and lifestyle spaces across the UK and internationally. Working alongside interior designers, architects, developers and hospitality operators, they bring creative concepts to life through beautifully crafted European furniture collections and bespoke pieces designed for standout spaces. From boutique hotels and stylish restaurants to premium leisure venues, their work sits behind projects where design and guest experience matter. They’ve built a strong reputation for combining great design with genuinely exceptional service, supporting clients from the early ideas stage right through to final delivery. Their team is ambitious, collaborative and fast-moving, making it a brilliant environment for someone who loves interiors, enjoys working with people and wants to be part of creating spaces people remember. The Role This is an excellent opportunity for an Account Manager with a passion for interiors and a strong commercial mindset to join a collaborative and fast-paced team. You’ll work closely with designers and hospitality clients, helping them source the right furniture solutions for their projects while managing the full sales journey from enquiry through to delivery. This is a consultative role where design understanding, attention to detail and strong relationship management are just as important as commercial awareness, meaning it would suit someone from a Project Management background, who likes speaking with clients. You’ll be involved in everything from product selection and technical specifications to supplier coordination, tender submissions and delivery planning. It’s ideal for someone who enjoys balancing creativity with organisation and thrives in a client-facing environment where no two projects are the same. Key Duties • Managing incoming client enquiries and guiding customers toward the most suitable furniture for their projects, • Building strong relationships with interior designers and trade clients, • Recommending products across a wide portfolio of contract furniture, ensuring suitability for both design intent and operational use, • Liaising with manufacturers to confirm specifications, finishes, lead times and sample requests, • Coordinating deliveries and supply chain activity to ensure projects are fulfilled smoothly and on schedule, • Working collaboratively with internal teams to provide an exceptional customer experience throughout the project lifecycle What the Client Would Like to See (Essential) • Previous experience in an Account Manager, Project Manager, Sales Support or Client Services role within a design-related industry such as furniture, interiors, fashion, architecture, the built environment, lighting or FMCG, • Strong communication skills and confidence working directly with designers, specifiers and commercial clients, • A genuine interest in interiors or furniture, • Excellent organisational skills, • Strong numerical and written accuracy, • Professional, proactive and solutions-focused approach, • Ability to work effectively as part of a close-knit office-based team What We Would Like to See (Bonus) • Experience working within contract furniture or commercial fit-out, • Exposure to bespoke furniture projects or made-to-order product environments, • A naturally strong eye for detail and design aesthetics Location: London Start-date: ASAP Salary: £30,000 – £45,000 per annum DOE At Harmonic, we are dedicated to fostering an inclusive and equitable workplace. We actively welcome applications from individuals of all backgrounds and assure you that every candidate will be thoughtfully considered for the roles we represent, without regard to race, religion, gender expression, disability, or sexual orientation.

About Us We are an international company who deliver end-to-end managed TV services to telecoms operators and ISPs — powering live TV, catch-up, VOD, and cloud gaming across set-top boxes, mobile, and web for some of the UK’s leading operators. Our latest consumer product has just launched in the UK and represents a major step in our direct-to-consumer ambitions. Uniquely within the Group, we operate both a managed service B2B model and a D2C business, selling directly to consumers through Amazon and eBay. We have big plans and this is just the beginning! Job Role This is a newly created position, built to raise the quality and responsiveness of customer and partner support across two channels: our B2B ISP operator partners, and our D2C customer base via Amazon and eBay. As Customer Experience Specialist, you sit between frontline support and our internal product, operations, and commercial teams. You own complex B2B escalations end-to-end, maintain structured support processes across our D2C channels, and keep a constant eye on service quality — monitoring CX metrics, flagging issues proactively, and acting as the voice of the customer by turning what you learn into clear, actionable input for the Product team. This role is deliberately broad. As we scale our brand portfolio and operator partnerships, the scope will grow with it. We want someone who brings structure and rigour to everything they touch — and who is energised, not unsettled, by a remit that evolves. We are known for retaining our people: average tenure exceeds 10 years. For the right person, this role is a genuine career platform — with the opportunity to grow within the UK business and, over time, across the wider Group. Key Responsibilities B2B - Telecoms & ISP Operator Support (Primary) • Act as the Level 2 escalation point for telecoms and ISP operator queries that cannot be resolved at frontline - owning each case from triage to closure, • Investigate technical and service issues in coordination with Product, QA, and Engineering; communicate clearly with partner ops contacts throughout, • Maintain structured records of all escalations, outcomes, and resolution times, • Identify recurring issues and feed them into the product and operations teams with clear documentation to drive upstream fixes, • Support onboarding of new operator partners and in-life service management as the business scales D2C - Amazon & eBay • Handle post-purchase customer enquiries, returns, and complaints escalated from Amazon and eBay marketplace platforms, • Monitor and actively manage seller account health: response rates, review scores, resolution centre cases, • Coordinate with hardware and logistics teams on fulfilment and returns issues, • Ensure all D2C SLAs are met consistently; flag risks early Qualifications & Experience: • 2-4 years in a customer support, technical support, or operations role - ideally within telecoms, consumer electronics, or a streaming/TV platform, • Proven ability to handle both B2B partner-facing and B2C consumer-facing support, whether in the same role or across consecutive ones, • Highly structured: you document everything, keep your tickets clean, and leave every process better than you found it, • Strong written and verbal communication - you can adjust your register between an ISP operations manager and a frustrated end consumer, • Comfortable with helpdesk tooling (Zendesk or equivalent) and standard productivity tools (Google Workspace, Notion, or similar), • Analytical: you use data to understand root causes, not just to report activity, • Calm under pressure, organised across multiple open cases, and clear-headed when priorities shift, • AI-fluent: you actively use AI tools in your day-to-day work - whether for drafting communications, synthesising feedback, building macros, or improving support workflows - and you look for opportunities to apply them practically rather than waiting to be told to Bonus Points • Experience with Amazon Seller Central, eBay Resolution Centre, Trustpilot, or other marketplace/reputation platforms, • Familiarity with IPTV, set-top box hardware, or managed TV/broadband services, • Experience working at or alongside an ISP, MVNO, or telco partner - including field or retail-facing roles transitioning to desk-based operations, • Experience running or contributing to structured user trials, beta programmes, or feedback collection initiatives Package and Location • Competitive base plus annual bonus, • BUPA private health insurance (including dental), • Pension contribution, • Transport support (nearly £100/month), • Access to our streaming device & gamepad + cloud gaming, • Tester access to major streaming services (Netflix, Disney+, and more), • Perkbox employee benefits, • Central London location - full-time, in-office

Senior Strategic Account Manager - Travel Technology Solutions Location: London - Hybrid (client office approx. 3 days per week) Salary: £Negotiable base + OTB (25–30%) + Benefits We are working with a global technology consultancy that is looking to appoint a Senior Strategic Account Manager to lead and grow key enterprise client relationships within the travel and transportation sector. This is a senior client-facing role responsible for managing large-scale strategic accounts while driving growth and ensuring successful delivery of complex technology services and custom software solutions. You will work closely with senior stakeholders on the client side - including engineering and technology leaders - while partnering internally with delivery teams to ensure high-quality service delivery and continued account expansion. The role is London-based with a hybrid working model, requiring regular visits to the client office (approximately three days per week). The Role This position sits at the intersection of client relationship management, delivery oversight, and strategic account growth. You will act as the primary senior contact for enterprise clients, ensuring strong partnerships while identifying opportunities to expand services and increase long-term value. Success in this role requires strong experience working with enterprise clients in customer-facing industries such as travel, retail, transportation, or loyalty platforms, alongside a solid background in technology services and custom software delivery. What You Will Be Doing • Managing and growing strategic enterprise client relationships within the travel industry, • Acting as the primary point of contact for senior client stakeholders and executive leadership, • Developing and executing strategic account plans aligned with client objectives, • Overseeing the delivery of complex technology services and custom software engagements, • Managing overall account performance including revenue, profitability, and growth, • Identifying new business opportunities within existing client environments, • Collaborating with global delivery teams to ensure successful project outcomes, • Supporting executive-level engagement across engineering, technology, and business stakeholders, • Monitoring engagement performance against agreed account metrics, • Managing contract compliance, billing, and commercial performance, • Supporting risk identification and mitigation across complex engagements, • Coordinating with third parties involved in service delivery when required, • Providing regular reporting on account performance, opportunities, and strategic priorities What We Are Looking For • 10+ years of experience in account management, sales, consulting, or customer-facing technology roles, • Proven experience managing large enterprise accounts with multi-million-pound revenue responsibility, • 5+ years experience working within travel, retail, transportation, loyalty platforms, or other customer-facing industries, • 3+ years working within technology services or consulting organisations, • Experience delivering or managing custom software development services, • Strong understanding of software development lifecycles and modern technology environments, • Demonstrated ability to work with senior client stakeholders and executive leadership teams, • Experience managing large, distributed delivery teams and complex engagements, • Strong commercial awareness with experience managing account revenue, margins, and growth opportunities, • Excellent communication, presentation, and relationship management skills, • Entrepreneurial mindset with strong analytical and problem-solving abilities Additional Information • London-based hybrid role, • Opportunity to manage high-value enterprise travel industry accounts with significant growth potential, • Competitive base salary plus performance-based OTB structure If you would like to learn more about this opportunity or discuss your experience in confidence, apply today.

Job description: Job Overview: LEV Technician We are seeking a skilled and passionate LEV (Light Electric Vehicle) Technician to join our team at Mubea, a leading design-manufacturer of four-wheeled cargo bikes. Our Cargo Service Team ensures that our innovative e-cargo bikes are delivered and maintained to the highest standards. As an e-cargo bike technician, you will play a key role in maintaining and repairing electric-assisted bicycles and related project equipment. This intermediate position is an excellent opportunity to expand your automotive engineering expertise within a growing and dynamic industry. Responsibilities: • Conduct routine preventative maintenance inspections at customer sites to ensure fleet reliability., • Diagnose and repair four-wheeled electric bicycles with a focus on:, • Hydraulic brake system checks and maintenance, • Chassis and suspension repairs, • E-Drivetrain servicing, including troubleshooting, • Perform pre-deployment checks to ensure bikes meet safety and performance standards., • Provide friendly, professional customer service with clear and effective communication to clients and team members., • Maintain an organized, clean workspace, ensuring all tools and equipment are properly cared for and in working order., • Support inventory management by tracking parts usage, reordering supplies, and ensuring stock availability., • Accurately log all maintenance, repair, and service activities in fleet management software for tracking and compliance., • Intermediate knowledge of bicycle mechanics, with proven ability to diagnose, troubleshoot, and reassemble complex systems such as suspensions, chassis components, and driveshafts., • Experience working with hydraulic brake lines, axle bearings, power junctions, and motor controller software., • Comfortable with physical tasks such as lifting heavy objects (25–30kg), bending, and working in varying environments., • Proficiency with power tools and automotive equipment; ability to use diagnostic tools effectively., • Familiarity with fleet management software and service tracking platforms is a plus., • A problem-solver with a proactive approach to diagnosing and fixing technical issues., • Someone who enjoys working in a dynamic, fast-paced environment with a focus on innovation. Why Join Us? If you are passionate about bicycles and technical learning, this role offers: • On-the-job training with experienced technicians., • A supportive, growth-oriented environment. Work Location: In person

Who we are: ALTEN, an engineering and technology consultancy, We are a leading Engineering and IT consultancy operating across 30 countries, making waves in all sectors: Aeronautics, Space, Defence, Security and naval, Automotive, Rail and mobility, Energy and environment, Life Sciences and health, Industrial Equipment and electronics, Telecoms, Banking, Finance & Insurance, Retail, Services & Medias, Public Services & Government. With a team of passionate, diligent, and agile engineers, we are united by a common purpose: building tomorrow’s world today. Day by day, we support our customers' development strategies as well as their technological and sustainability transformation ALTEN Ltd is looking for a Senior Project Manager to join our IT Business in London, UK - hybrid set up, mix of office/client site/remote. The position to be considered for a solution of the group (Methods) The role: Within the Technical Direction, the Senior Project Manager will manage a team of engineers responsible for the execution and delivery of packages of work ranging from single resources in Time and Materials to large (teams of 50+ consultants) outcomes-based scopes of work. This includes responsibility for ensuring project activities are undertaken in accordance with the agreed quality, cost and delivery thresholds, and that they comply with customer requirements. Main Duties and responsibilities: Customer Management • Acts as the primary point of contact for the customer at work‑package level, • Prepares and leads Project Review, Technical Review, and other required customer meetings under delegation from the Project Director, • Ensures clear, effective communication with customers and internal stakeholders Team management • Proactively monitors progress, workload, and resource utilisation. Leads recovery plans where needed., • Contributes to team selection and validates resource adequacy (where delegated), • Identifies resource needs and collaborates with the Project Director to ensure appropriate capability and capacity, • Integrates new team members and ensures skills, training, and capability align with project needs, • Maintains an up‑to‑date skills matrix and training catalogue with relevant Competency Centres, • Contributes to career management process for consultants via the Competency Centres Project/Delivery Management • Delivers the work package in line with the ALTEN Delivery Framework, • Manages resources, performance, risks, issues, and service continuity, • Owns financial performance, including cost control, change management, billing accuracy, and performance tracking, • Ensures delivery meets schedule, quality, cost, and social value expectations (where applicable), • Maintains accurate project documentation, case studies, KPIs, and delivery evidence, • Identifies improvement opportunities and ensures timely escalation of issues, • Delegates tasks appropriately while retaining accountability for critical outcomes Internal • Reports delivery progress, forecasts, and project performance metrics, • Supports internal governance and monthly project reviews, • Ensures health, safety, security, and compliance requirements are understood and applied, • Identifies infrastructure, tooling, and working environment needs Note: Other duties may be assigned from time to time Experience required: • Bachelor's or master's degree in Engineering, • 6+ years of experience as Technical Lead, Project Manager, Delivery Manager or integrated project Leadin a relevant industry, • Technical Project Management background: estimation, project planning, risk management, and budget management, • Must have knowledge of IT in Public sector, • Demonstrable experience in coaching and leading teams globally, and managing autonomously relevant projects, being impactful in client meetings, • Experience working independently, being result oriented, having an entrepreneurial mindset, and strong communication and interpersonal skills in stakeholder management and natural leadership Any doubts? Studies have shown that some groups of people are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we are looking for. As an equal-opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone. We're inviting candidates with 6-13years of relevant experience to apply for this role. Please see our other openings for roles requiring 0-6 years and 13+ years experience.

About the job you’re considering In this pivotal role, you’ll join a growing SAP Finance team as a Senior SAP FI/CO Consultant and have the opportunity to work in a lead role with experienced and talented colleagues on a variety of different finance related SAP projects including; Finance Transformation, S/4HANA migrations, Proof of concepts and Strategic studies. The role will provide the exposure to complex FI/CO concepts allowing for individual growth and an opportunity to demonstrate existing leadership and SAP functional skills in dynamic project environments. Certification in S/4HANA Finance will be expected in your first year if you are not already certified. The role will also involve collaboration with our UK SAP Centre of Excellence to assist with active development of our pipeline, driving improvement of our offers and go-to-market. You will be engaged in project delivery roles, both advisory and implementation, in a senior capacity. There's an endless amount to learn at Capgemini, and an endless number of ways to do so. So, you'll also have unique training opportunities to take advantage of. Some of our consultants even have the chance to go to Les Fountains (near Paris, France), where we host a conference and run training courses. Outside of dedicated training, everyone makes time to help and support one another - collaboration is encouraged across all our teams. About our UK SAP Practice Team: Capgemini UK is a leading SAP Integration Partner, helping our clients navigate through complex SAP transformations. Capgemini UK has 1000 + SAP practitioners across UK & India and are ranked #1 for SAP S/4HANA® certifications in UK and globally. We work closely with our clients to transform their business together using the latest SAP products and architecture, a deep knowledge of industries and markets, and innovative delivery methodologies. Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time. If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) Your role • Work on delivery projects across our customer base in varied types of roles: advisory, solution reviews, proof of concepts, Brownfield S/4HANA conversions or system optimisations as well SDT, Greenfield implementation projects., • Be a member of the leadership team in the SAP Finance Tower assisting the Tower Lead with implementation of strategy and Finance capability development and growth., • Be a reviewer in the SAP Finance Tower and mentor our emerging talent community., • Develop and maintain excellent relationships with our internal stakeholders in the UK, Europe, globally., • Work closely with client teams at a leadership level, to achieve project results., • Contribute to SAP practice capability and growth. You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone. Your skills and experience • Innovative and open minded in your thinking with a passion for change and new ideas, • Able to demonstrate an excellent track record of project delivery and successful engagement in the sales cycle., • An experienced SAP FI/CO consultant with direct experience of SAP S/4HANA, the SAP Intelligent Enterprise concept and application integration., • Experienced in client engagement and able to develop client intimacy., • Experienced in bid response solutioning through to effective client presentation., • Able to demonstrate an understanding of Finance transformation themes and wider, complementary Finance applications We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process. Your Security Clearance To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process. What does ‘Get The Future You Want’ mean for you? You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. You will be joining one of the World’s Most Ethical Companies®, as recognised by Ethisphere® for 12 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of. Capgemini. Get The Future You Want. Why you should consider Capgemini Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is About Capgemini Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. Get The Future You Want |

Corporate Receptionist Hotel Receptionists please apply !! London £35k to £42k salary (dep exp) London Global Law Firm Corporate Receptionist opportunity has arisen at large global Law Firm - Reservations of Meetings & Executive Events and generally providing 5* customer service and liaising with VIPs and UHNW individuals, also providing team support administration. ESSENTIAL EXPERIENCE: Reception, Hotel Reception PREFERABLY Using your 5* reception skills you would be their ambassador creating that first impression, you would also be booking in lunches with the catering team, and carrying out diary management. This firm has excellent benefits offered including great Bonus, Gym membership, Season ticket loan, Private Dental, Life Insurance, Private Health and more. IMPORTANT: Previous FOH receptionist experience from either a company, or a 4 or 5* Hotel, or ex-cabin crew experience essential. Reception Duties: • Meeting and greeting in a warm, friendly manner to clients, staff and visitors, • Utilising the meeting room calendar / meeting room software, • Setting up conference calls, • Overseeing the catering team who are setting up/clearing meeting rooms ensuring that the cleaning teams have kept the space tidy at all times, • Booking lunches, liaising with hospitality teams for drinks and lunches for guests, • Keeping check on office supplies and ordering if necessary, • General administration (photocopy, fax, scanning), • Booking Travel and Accommodation Requirements: • Previous FOH/Reception or Cabin Crew experience, • Wonderful communication and administration skills, • Able to successfully communicate at the highest level, • Ability to prioritise and have attention to detail, • Ability to work in a fast paced and challenging environment, • Excellent telephone manner, well presented and polite, • A team player, • Knowledge of MS Office Search "Receptionist Needed" for more information on our jobs CANDIDATES: PLEASE DO NOT COLD-CALL OUR OFFICE - Unfortunately we simply aren't able to take any calls unless the candidate has been asked to call us specifically. We simply don't have the personnel to assist with cold-calls. • We would love to get back to everyone however due the sheer volume of applications we will only be able to reply if we feel we can successfully place you in one of our corporate roles. Thank you so much for understanding. We will do our best with your application and thank you!

Graduate Trainee Salary £28,922.40 (3-year fixed term) This is a full-time position, with flexibility required for early mornings, late evenings, and occasional weekend work. A mixture of office (central London) and home working is anticipated with this role (minimum of 3 days in the office) The Graduate Trainee programme offers the opportunity to learn and develop as an individual, contributing at a key moment in time to a renown historic institution with a vision to deliver better health care for better lives. The role encompasses working in a busy Learning Directorate to deliver cutting edge education at a time of real change and need in health care, your role will be to work in the teams which plan, organise and deliver education events. Key aspects of the role are to support senior health professionals to make impact through events, updates and showcases, the key purpose of this role is to provide co-ordination, forward planning, budget management and logistical support to our Learning Directorate including Section events as well as newly developed income generating programmes. Responsibilities include: • Planning, • Education programme delivery, • Learning Directorate Support As a Graduate Trainee you are expected to be professional and proactive, applying customer-focused processes to enhance procedures and take a high level of ownership for the area of work for which you are responsible. This role supports and provides guidance to member led specialist medical Section Councils and the RSM Learning Directorate in the forward planning and running of in person events as well as webinars/virtual events - complying with agreed Service Level Agreements (SLA). For more information, please see the JD Closing date for applications: There is no closing date as we will be reviewing applications as we receive them. Interviews: We will be interviewing as we receive suitable applications. To apply please send your CV and covering letter (please ensure you provide a covering letter) quoting reference RSM151 to The RSM is committed to equal opportunities. Equal opportunities are provided to all applicants for roles without regard to race, religion, colour, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability or any other protected category. The Society is committed to the safeguarding and fair processing of information received from candidates applying for opportunities within it and fully complies with the spirit and regulations of the GDPR. For a full statement about the type of data that the Society keeps about job applicants and the purposes for which it is kept, please visit our website by clicking on the following link:

Live Services Support Engineer – Identity & Access Management (IdAM) Cheltenham or London – 5 days per week on-site Contract – Inside IR35 Security Clearance Enhanced Developed Vetting (eDV) – UK Nationals only Role Overview The Identity and Access Management (IdAM) function provides critical identity, authentication, and access technologies across a diverse and highly secure environment. The Live Services Support Engineer will play a key role in the day-to-day operation, stability, and continuous improvement of IdAM services. Working within the Live Services team, at the heart of the Enabling Infrastructure Capability group (OneIT), the post holder will support business-critical systems, respond to incidents and service requests, and ensure services meet agreed Service Level Agreements (SLAs). The role also includes onboarding new project deliveries into live support and driving service improvements through automation and best practice. This is a highly visible role within a complex environment, requiring strong technical capability, excellent communication skills, and the ability to work under pressure. Key Responsibilities Live Service Operations & Support • Provide 2nd/3rd line support for IdAM services via a formal ticketing system., • Perform daily health checks to ensure availability, performance, and security of services., • Diagnose, troubleshoot, and resolve incidents in line with prioritised SLAs., • Respond to customer enquiries in a professional and timely manner. Proactive Service Management • Carry out patching, upgrades, and preventative maintenance across IdAM platforms., • Identify recurring issues and implement long-term fixes to improve service resilience., • Support automation initiatives to reduce manual effort and improve customer experience. Systems Integration & Project Support • Assist with the deployment and integration of IdAM components within a complex, business-critical environment., • Work closely with Projects to transition new solutions into formal live support., • Collaborate with Capability Centres, technical Subject Matter Experts, and other support teams. Documentation & Knowledge Management • Produce and maintain technical design documents, support guides, and operational procedures., • Ensure documentation is current, accurate, and suitable for operational handover and audit. Core Skills & Competencies • Ability to work effectively both independently and as part of a team., • Strong time management and prioritisation skills in a pressurised environment., • Clear and confident communication skills, both technical and non-technical., • A proactive mindset with a focus on continuous improvement and service quality. Essential Technical Skills Candidates must have at least 4 of the following, with a strong willingness to learn the others: • Windows Server 2012 R2 / 2016 / 2019, • (configuration, deployment, administration, and troubleshooting), • Active Directory Domain Services (including Group Policy management), • Active Directory Lightweight Directory Services (AD LDS), • Active Directory Certificate Services (AD CS), • Active Directory Federation Services (AD FS), • Microsoft Identity Manager (MIM) 2016, • Public Key Infrastructure (PKI) concepts and implementation, • Multi-Factor Authentication (MFA) principles, • Hardware Security Modules (HSMs) – preferably Thales Security & Clearance Information (Important) • This role requires Enhanced Developed Vetting (eDV)., • Candidates must be:, • British nationals only, • No dual nationality Clearance Process: • The eDV process typically takes 10–12 months once the role is offered., • During the clearance period, candidates are free to work on other contracts or roles., • This can be pitched as providing long-term contract pipeline and job security once cleared.

My Four Wheels are looking to expand our team and are recruiting both part time and full time Driving Instructors though out the UK. Next year there will be a record 700,000 learner drivers hitting our roads, there has never been a better time to become a Driving Instructor. Becoming a Driving Instructor has many benefits, these include – A car – Get your very own dual controlled car to teach in Be your own boss – work hours which suit you (Monday to Sunday - 7am to 7pm) Excellent Pay – £20,000 - £35,000 per year We are looking for candidates who meet the following criteria – Reliable, Punctual, Patient, Possess excellent customer service skills, Enjoy meeting new people We provide the most cost effective training in the UK. Once you have completed your training, you are guaranteed a job with us. After working with us for 1 year, we refund your training fees on a weekly basis up until year 3. Should you already hold you ADI license, no training is required. Anyone can become a Driving Instructor, recently we have recruited candidates from driving roles such as HGV Drivers, Teachers, Delivery Drivers, Accountants and Estate Agents. We also have successfully recruited candidates who decided to completely change their career from sales right to engineering. To apply for our role, you need to meet the following criteria: Have held a full UK driving licence (or approved foreign licence) for at least 2 1/2 years Have not been banned from driving in the last 4 years Have no more than 6 points on your licence. For more information, please click apply.

Regional Director (Early Years) Salary: £DOE plus car allowance Hours: Full Time / 40 hours per week Location: Field based with travel to our nurseries in North London and head offices in London and Northampton We are seeking an experienced and values‑led Regional Director with knowledge of the early years sector, to provide strong, visible leadership across a large portfolio of nursery settings. This role is key to driving performance, quality, safety, and sustainable growth while embedding a positive culture that delivers outstanding outcomes for children, families, and colleagues. Why Bright Horizons? We’ve been voted Great Place to Work every year since 2006, as well as being awarded the newly created Great Place for Wellbeing and Great Place for Women 2025. Our support functions enable our nurseries to deliver the best possible care and education to over 10,000 children across the UK. Through this support, our nurseries can deliver excellence – with 98% of our 300+ portfolio being rated Good or Outstanding by Ofsted. We’re on a mission to change the future for children, families, and the people we work with, and are committed to progressive working values like flexibility, work-life balance, and wellbeing What We Can Offer You • Our benefits include but are not limited to, • Flexible working and holiday entitlements, • Discounted childcare in one of our nurseries, • Quarterly Employee Appreciation Weeks, • Annual gala award evening, • Fantastic range of discounts on high street retailers, grocery stores, cinema tickets, holidays and more, • Wide range of wellbeing resources, supporting our teams for the ups and downs of daily life Key Responsibilities • Lead and inspire Nursery Management Teams, embedding our HEART culture to drive engagement, retention, performance, and customer satisfaction across the region., • Deliver People and Growth strategies, ensuring alignment with business objectives across all nursery settings., • Champion Bright Horizons UK pedagogy, working closely with the Early Childhood Specialist to ensure consistent quality., • Lead Keeping Everyone Safe initiatives, modelling and reinforcing a strong safety and compliance culture., • Deliver People and Growth projects in partnership with HR, Finance, and Marketing, ensuring consistent and secure implementation of policies and practices across all sites. Key Skills & Experience • Leadership & People Management – Inspire and lead large multi‑site teams; build high‑performing managers through coaching and strong performance management, while championing company culture and values., • Strategic & Commercial Acumen – Translate strategy into action, delivering people and growth plans while balancing commercial performance with service excellence., • Operational & Project Delivery – Plan, manage, and deliver projects and agreed proposals efficiently across complex, fast‑paced environments., • Regulatory & Compliance Expertise – Strong knowledge of Ofsted, Local Authority, and legislative requirements within highly regulated sectors., • Data‑Driven Decision Making – Confident decision‑maker who uses data, analytics, and digital tools to solve problems and drive performance., • Stakeholder & Communication Skills – Collaborative influencer, building strong relationships across HR, Finance, Marketing, and wider stakeholders., • Change & Innovation – Lead and embed change, championing new ideas and continuous improvement., • Digital Capability – Comfortable using systems and technology to support reporting, insight, and operational efficiency. Key Competencies • Strategy & Commercial Focus – Strategic execution, budget management, cost control, and confident decision‑making., • Leadership & Change – Inspiring multi‑site teams, driving engagement, developing leaders, and delivering change., • Operations & Compliance – Strong regulatory and safety leadership, data‑driven performance management, and cross‑functional project delivery., • Digital & Risk – Data‑literate with strong risk management and compliance oversight. Essential Experience • Senior multi‑site leadership experience (15+ nursery/service sites) within a highly regulated, medium to large organisation., • Experience and knowledge of the early years sector, • Proven success delivering high‑quality customer, client, and employee outcomes, with sustained YOY growth., • Strong track record of leadership development, performance management, and impact measurement in partnership with HR., • Confident decision‑maker with experience leading change, innovation, and turnaround initiatives., • Demonstrable success building high‑performing teams, driving regulatory compliance, quality improvement, and service excellence., • Ability to translate strategy into action using data, systems, and digital tools to improve performance and commercial outcomes. Essential Qualifications • Relevant degree in Early Childhood Education or Leadership / Business Management., • Recognised Leadership & Management qualification., • Full UK driving licence (regular travel between sites required)., • Evidence of ongoing CPD and commitment to professional development. Bright Horizons are committed to creating inclusive environments where everyone has a sense of belonging and has the opportunity to contribute and thrive in meaningful and impactful ways. Bright Horizons is committed to safeguarding and promoting the welfare of children and young people. This post is subject to safer recruitment practice and pre-employment checks, including an enhanced DBS check, which will be undertaken before any appointment is confirmed. We are an inclusive employer and welcome people from all backgrounds to apply. We will consider reasonable adjustments required by applicants. If you share our passion, values, and have most of the skills listed, we encourage you to apply – as you may be just what we are looking for! Please note, due to our sector all roles are subject to a criminal record check. Some of our roles require specific qualifications by law, this will be highlighted as essential within the advert.

Who we are: We are This is Beyond; a fast-moving, fast-thinking, vibrant B2B events company. We have grown from an ambitious start-up to a global leader in creating innovative and ground-breaking marketplaces and thought-leadership events. Our events reshape industries into inspired communities one immersive experience at a time. The role: The Associate Event Director (AED) leads the strategic planning, execution, and management of one of our luxury travel events. With responsibility for ensuring commercial success and exceptional delivery, the AED will act as the ‘Managing Directorʼ for their assigned event, driving operational excellence, team leadership, and client satisfaction. They will support the management of P&L and budget, collaborating closely with senior leadership to ensure commercial success. For this role specifically, the Associate Event Director will lead the strategic repositioning of Further East, evolving the brandʼs market identity and competitive positioning to drive show growth and customer retention. Therefore a strong background in brand strategy and marketing is preferred - with the ability to translate brand vision into commercial results. Key success criteria: ● Outstanding Event Delivery: Deliver a strategic business plan, coordinate, and execute events to the highest standards, ensuring seamless logistics and exceptional experiences. ● Commercial Success: Achieve revenue, profitability, and audience growth targets, with effective budget and P&L management/support where applicable. ● Client & Stakeholder Satisfaction: Build strong relationships, provide excellent service, and maintain high client retention and satisfaction. ● Team Leadership & Development: Inspire and support teams to excel, fostering collaboration, innovation, and professional growth. ● Innovation & Continuous Improvement: Develop creative event concepts, identify new revenue opportunities, and refine processes to enhance future events. ● Brand evolution: Lead the strategic repositioning of the event brand, establishing clear market differentiation and a compelling value proposition that resonates with target exhibitors and buyers. Requirements: ● At least 9 years of experience as an Event Manager or in Senior Sales/Marketing roles, specifically within events, with a preference for experience in luxury travel/ hospitality or high-end markets. ● Proven track record of planning and delivering large-scale, complex events catering to high-profile clients. ● Demonstrated success in leading or supporting sales teams and developing strategies to meet or exceed revenue targets. ● Experience in brand management, repositioning or marketing strategy preferred - ideally within luxury, travel or experiential sectors. ● Track record of translating brand strategy into commercial results, including brand development and customer acquisition. ● Comfortable leading creative and marketing teams to deliver a cohesive brand narrative across multiple touchpoints. ● Financial expertise, including experience in budget preparation, cost control, and financial reporting. ● Experience in evaluating and responding to market trends, client feedback, and event performance data to refine future strategies. ● Strong organisational skills with the ability to manage multiple priorities and projects simultaneously. ● Proficiency in developing and managing detailed event schedules, budgets, and timelines. ● Proven ability to design innovative event concepts and solutions while maintaining high attention to detail. ● Focused on achieving strategic goals, overcoming challenges, and delivering quality under pressure and tight deadlines. ● Excellent communication skills, both written and verbal, with the ability to present ideas clearly and persuasively to various stakeholders. ● Exceptional interpersonal skills with a demonstrated ability to build and maintain strong relationships across internal teams, clients, and external vendors. ● A team-oriented approach with the ability to provide leadership, mentorship, and support to colleagues. ● Flexible and adaptable with a willingness to travel extensively, including international travel, as required. ● Perform additional ad hoc duties as required to support business operations and team objectives. What youʼll do: Event Planning and Coordination ● Develop and implement comprehensive event plans, including detailed timelines, floor plans, and logistical workflows. ● Coordinate effectively with internal teams and external vendors to manage logistics, ensuring seamless execution. ● Oversee on-site event execution to guarantee smooth operations and efficient handling of any challenges. Budget and Resource Management ● Hold full budget and some P&L responsibility for their assigned event. ● Collaborate on the creation and oversight of event budgets, ensuring resources are allocated effectively. ● Monitor and track expenditures, providing accurate financial updates to senior leadership. ● Identify cost-saving opportunities and implement them without compromising on the eventʼs quality or luxury. Quality Assurance and Continuous Improvement ● Ensure all events maintain and reflect This is Beyondʼs high standards of quality and exclusivity. ● Collect and analyse event feedback from attendees, clients, and stakeholders to identify areas for improvement. ● Contribute to the refinement and evolution of event processes to align with company standards and foster excellence. ● Models effective resource management while serving as a subject matter expert, and ensuring that technologies and methodologies align with broader operational goals. Client and Stakeholder Management ● Accountable for achieving revenue, profitability, and audience targets for their assigned events. Whether directly owning P&L or working alongside senior leadership, they will drive commercial performance and ensure the event exceeds expectations. ● Build and nurture long-lasting relationships with key stakeholders, including suppliers, exhibitors, buyers, sponsors, and media. ● Manage client expectations by providing exceptional service and ensuring their satisfaction throughout the event cycle. ● Represent This is Beyond at client meetings and industry events, promoting the brandʼs vision and offerings. Marketing and Promotion ● Collaborate closely with the marketing team to design and execute impactful event marketing strategies. ● Ensure the consistent and compelling promotion of events across various digital and traditional channels. ● Provide creative input for the ideation and development of marketing materials and event specific content. ● Models a results driven culture by inspiring teams to deliver exceptional outcomes, ensuring objectives are met through strong leadership, problem-solving, and skill development. Team Leadership and Support ● Support and collaborate with a team to deliver their assigned event, ensuring the effective execution of event plans and supporting senior leaders in overseeing larger event teams. ● Mentor and guide team members at all levels, fostering their growth and professional development. ● Support the Sales and Marketing teams in their leadership journeys, ensuring they evolve as effective managers. ● Promote a collaborative, innovative, and positive team environment that encourages creative problem-solving. ● Act as the primary point of contact for the event team in the absence of senior leadership. ● Serve as a cultural ambassador, exemplifying integrity, professionalism, and positive behavior in all interactions. Innovation ● Drive the development of unique and innovative event propositions to maintain market leadership. ● Proactively identify and explore new revenue opportunities through creative event enhancements. ● Models strategic leadership, guiding teams to reach their full potential, while fostering a collaborative culture and driving accountability and high standards of performance. Event / Team Specific ● Lead Further Eastʼs brand repositioning and evolution of its current format. ● Work closely with Senior Marketing Manager and Portfolio Director to redefine the eventʼs identity and competitive positioning within the luxury travel market. ● Drive delegate retention through clearer brand articulation and improved delegate quality perception. Our Values: ● Curiosity - Always ask why. Open your mind to new perspectives and possibilities, and never settle. ● Integrity - Be driven by good, not greed. You control your decisions, so make your actions count. ● Teamwork - Empower others and leave your ego at the door. Good relationships are a competition of generosity. To apply, please send your CV to this email address: Benefits: Enjoy a range of benefits, including: Pension Scheme, Hybrid working arrangement, Health Cash Plan/BUPA coverage, Ongoing Learning & Development opportunities, Bonus Earning Potential, Social Events & Travel Opportunities Position Type: Permanent, with a 4-day working week. Our hybrid model includes 3 days in the office (located in Shepherd's Bush), 1 day working from home, and every Friday as a non-working day as standard. Diversity & Inclusion: At This is Beyond, we're dedicated to fostering an inclusive workplace where diversity is celebrated. We prohibit discrimination and harassment based on factors such as race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.