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  • Senior Customer Service Advisor
    Senior Customer Service Advisor
    7 days ago
    £50000–£60000 yearly
    Full-time
    London

    As a Senior Customer Support Specialist, you will play a key role in ensuring an exceptional support experience for our clients, candidates, and internal teams. Operating remotely, you will manage complex inquiries, mentor junior support staff, and contribute to the continuous improvement of our customer service processes. This role demands strong problem-solving skills, a proactive mindset, and a deep commitment to service excellence. Key Responsibilities: -Serve as the primary escalation point for complex or high-priority support inquiries -Provide timely, professional, and solutions-oriented support across email, phone, and chat -Monitor and ensure SLA compliance and customer satisfaction targets are met -Collaborate with cross-functional teams to resolve client and candidate issues -Support onboarding and training of new support specialists -Identify trends in customer feedback and recommend process improvements -Maintain up-to-date knowledge of internal systems, processes, and recruitment operations Requirements: -3+ years of experience in a customer support or client services role, ideally in a recruitment or professional services environment -Excellent written and verbal communication skills -Strong interpersonal and problem-solving abilities -Self-motivated with the ability to work independently in a remote setting -Experience with CRM and support tools (e.g., Salesforce, Zendesk) is an advantage -High level of professionalism, empathy, and attention to detail What We Offer: -Fully remote work flexibility -Competitive salary and benefits package -Opportunities for professional development and career growth -A supportive, collaborative global team culture -Tools and resources to succeed in a virtual work environment

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  • Sales and Customer Service (No Experience Required)
    Sales and Customer Service (No Experience Required)
    23 days ago
    £1600–£3000 monthly
    Full-time
    London

    We are a renowned company in Dalston, now expanding our sales team. Specialising in field sales & marketing, we focus on boosting brand awareness & driving revenue while delivering excellent customer service. This full time equivalent role offers unlimited earnings, ideal for those motivated by performance & success. Our Organisation’s mission is to connect clients, brands and customers by creating long lasting relationships. All whilst providing a supportive, friendly & motivated environment’s for our teams to achieve their professional & personal goals. This role is not suitable for candidates currently in education due to the full-time equivalent commitment required. Responsibilities Sales: Engage in face-to-face acquisitions in various locations in the Essex area and drive sales and customer experience. Customer Service: Deliver top-notch customer service to ensure satisfaction, retention & customer experience. Marketing: Leverage your expertise to clearly communicate product benefits, effectively boosting brand awareness. Teamwork: Collaborate within the team to refine sales quality and tailor your approach. Client Knowledge: Provide information, stats, case studies and/or examples, and be able answer questions that customers might have. Listen: Take on advice from your mentor, to be able to grow your skills and understanding, and listen to customers and try to overcome objections. Meetings & Events: Participate in daily office meetings & optional social gatherings to grow your network and learning potential. What We Offer Recognition: Celebrate success at weekly meetings & national award ceremonies. Earning Potential: The opportunity to earn through commission and added incentives when certain sales goals are met. Company Culture: Be part of a team that moves fast, supports each other, and knows how to have fun while achieving great things together. Training & Development: Develop sales & customer service skills through one-on-one mentorship with a senior sales associate. Career Growth: Clear path to progress into leadership & mentor roles, within your first year. Incentives: Earn extra rewards, event invites & win invites on international travel events. Prime Location: Office located in the heart of Dalston. Immediate Starts Available! Requirements Communication: Strong face-to-face communication skills. Location: You must be able and willing to commute into Central London. Team Skills: Enjoy working within a team, meeting new people & building connections. Full time Equivalent Availability: Eligible and available to work in the UK for 4/5 full days a week (Between Mon-Sat). No Experience: Experience in customer-facing roles (like retail, hospitality, warehouse, sales or customer service) is a plus but not required due to the initial training they provide. Your next opportunity starts here! Apply now and submit your up to date CV and contact details for this immediate start opportunity. Successful candidates will be contacted within the next few days to answer a few questions and potentially book in for a face to face meeting at our vibrant Romford office. If you're ready to grow, achieve, and be part of something exciting, apply now and start your journey with us!

    No experience
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