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PersonSpecificationEmploymentSupportManager. Essential(MustHave)EmploymentSupportManager. AbouttheRoleEmploymentSupportManager.

HEXAGON is seeking a Head of Customer Experience to lead the development of their Complaints and Customer Services. This hybrid role based in South East London requires a professional with a successful track record in managing customer experience services within social housing. The position includes

Head of User Journey @NET-A-PORTERApplylocations: London, UKtime type: Full timeposted on: Posted 2 Days Agojob requisition id: R-16872NET-A-PORTER is the leading luxury fashion destination for women. PORTER, the editorial voice of NET-A-PORTER, entertains and inspires women through daily co

Commercial Account Manager - Logistics. This is an excellent opportunity for a commercially minded logistics professional who enjoys building relationships, spotting opportunities and growing accounts, while remaining close enough to the operational side to understand what good service delivery look

Job Opportunity: Polish-Speaking Customer Service Representative Location: Athens, Greece (On-site & Remote Options Available) Work Type: Full-Time, Permanent Eligibility: EU Citizens Only About the Role Are you fluent in Polish and passionate about providing excellent customer support? Join our int

Portuguese-Speaking Customer Support Agent Greece | Remote (within Greece) / Athens (Relocation) | Start Date: March / April / May Are you a native-level Portuguese speaker (C2) with strong English skills (B2–C2) and looking to grow your career with a well-established global digital services compa

Zoom Recruitment Services Ltd is a specialist agency supplying permanent, temporary and contractual staff within Commercial, Logistical, Industrial, NHS and Technical sectors.

As our Customer Experience & Complaints Governance Manager, you'll get to: Independent Complaints Governance & Quality Oversight Lead the end-to-end governance of all complaints, ensuring full compliance with FCA DISP complaints-handling rules and UK standards. As the global leader in our field, we

Dutch-Speaking Customer Support Agent Greece | Remote (within Greece) / Athens (Relocation) | Start Date: March / April / May Are you a native-level Dutch speaker (C2) with strong English skills (B2–C2) and looking to grow your career with a well-established global digital services company? This i

Key Responsibilities: Respond to customer inquiries via phone, email, and online platforms Assist customers with travel-related questions and general support Provide accurate information regarding destinations, policies, and procedures Maintain professional, courteous, and timely communication Follo

Persona organizada, responsable y proactiva, con gran atención al detalle. Acerca del trabajo Como Representante de Atención al Cliente de Viajes, desempeñarás un papel clave en el apoyo a nuestros clientes a lo largo de todo su viaje, desde el momento en que realizan su reserva hasta su regreso

Key Responsibilities: Respond to client inquiries via email, messaging, or phone Assist with bookings and reservation updates Provide support with itineraries and travel documentation Help resolve travel-related concerns Maintain accurate client records Qualifications: Excellent customer service and

Key Responsibilities: Respond to customer inquiries via phone, email, and online platforms Assist customers with travel-related questions and general support Provide accurate information regarding destinations, policies, and procedures Maintain professional, courteous, and timely communication Follo

Role: NOC Service Design Specialist (Fixed-Term Contract) Location: Hybrid 3 days onsite Milton Keynes Clearance: Current SC Clearance required (Eligible for DV) Overview Ten10 is seeking an experienced NOC Service Design Specialist to support a critical government client. You will be responsible for designing effective IT services within the DTaS Command Centre, ensuring alignment with the ITIL framework. This role is vital for ensuring that new or changed services are transitioned into live operation with quality and consistency throughout the lifecycle. Key Responsibilities In this role, you will be the architect of the service operating model for a 24x7 Network Operations Centre (NOC) . Your focus will include: Service Design & Strategy: Develop and maintain service design policies, processes, and procedures in line with ITIL best practices. Stakeholder Engagement: Collaborate with the Huxley programme to provide input for the NOC Business Case and work with stakeholders to translate business needs into technical designs. Operational Definition: Define role requirements for 2nd/3rd line support and the scope of 4th line 'on-call' responsibilities. Infrastructure & Tooling: Identify gaps in existing monitoring tools and propose solutions based on supplier capabilities. Transition & Integration: Produce Service Design Packages (SDPs) and coordinate with the wider DTaSCC to ensure clear handoffs for network incidents and warnings. Management: Provide day-to-day task management for first-line NOC resources. Essential Skills & Experience ITIL Expertise: In-depth understanding of ITIL Service Design principles and a mandatory ITIL Foundation Certification . Service Management: Proven experience in ITSM, specifically within service design and transition. Analytical Ability: Strong problem-solving skills with the ability to manage risks and ensure services are scalable and secure. Communication: Excellent documentation skills and the ability to manage stakeholders in a fast-paced environment. Clearance: You must hold current SC Clearance; DV clearance is highly preferred. Preferred Qualifications ITIL Intermediate or Practitioner certification in Service Design. Degree in Computer Science or Information Technology. Are you ready to design the future of secure network operations? Apply today to join the Ten10 team. TPBN1_UKTJ

Platinum Travel Recruitment are collaborating with a high end and well established travel management company, now seeking an experienced Business Travel Consultant to join their busy and friendly team due to success and expansion, hybrid working, This travel management company offers a range of private luxury travel overseas. This exciting role is ideal for a business travel consultant seeking career progression working with a supportive travel team in the London office. Business Travel Consultant Duties: * Offering high quality Account Management services to designated corporate clients. * Providing expert advice to clients in all aspects of business travel. * Administration of the full cycle of all travel bookings. * Sell, book and facilitate all aspects of the client’s travel, such as hotels, flights, transfers, car hire, etc. * Softly up-sell added value items, such as airport transfers, VIP airport services, extra nights’ accommodation, car hire, and insurance. * Issuing, re-issuing and performing re-calculations of international and domestic airfares. * Negotiating fares with airlines. * Work with Sales and Marketing to promote corporate travel services. Business Travel Consultant - Essential Requirements: * Previous experience of working in the business travel industry is a must for the Business Consultant role. * Knowledge of specialised travel related IT systems e.g. Amadeus, Galileo, Sabre etc. * First class customer service skills. * Accuracy and attention to detail. * Excellent communication skills both verbal and written. * Happy to work in the London office for the role. Business Travel Consultant - Benefits: * Lucrative salary – negotiable depending on experience * Sociable working hours * Prestigious part of central London * State of the art offices * Friendly team * Varied job role * Pension * Career development within a forward thinking & dynamic high class travel company. Please note only suitable candidates with a business travel background, happy to work hybrid in London office will be considered for the business travel role

Platinum Travel Recruitment are working exclusively with a group travel specialist tour operator that offers a range of luxury group travel globally for clients. Due to growth now seeking an experienced Escorted Tours Group Travel Consultant to join their supportive and friendly team, hybrid working. Our clients brand focuses on curated bespoke European & Worldwide escorted group tours tailored to specific ethnic minority groups, covering both religious and leisure travel. Generous salary, bonus, Monday-Friday office hours, hybrid working, career development, travel perks, pension and many other benefits are on offer. Hindi, Urdu, Gujarati or Punjabi language skills are ideal but not essential for the Escorted Tours Group Travel Consultant role. We are seeking an experienced Escorted Tours Group Travel Consultant with a deep background in travel and group escorting. Each day won’t be the same, duties include: * DMC Liaison: Coordinating with local destination management companies. * Product Development: Formulating comprehensive group travel packages and escorted tours, including flights, accommodation, ground support and meals along with travel extras. * Group Itinerary Design: Developing end-to-end European and Worldwide group itineraries for launch to direct clients. From Asia to the Indian Ocean, you shall be offering excellent customer service from start to finish. Group Travel Consultant – Essential Requirements: * Travel industry experience is essential, with prior experience working with Asian-based or ethnic based travel groups is highly preferred. * DMC Contacts is ideal. * Happy to work hybrid basis – locations include Hertfordshire, North / West London and Middlesex. * Excellent communication skills. * Experience in logistics for group travel is imperative. * Hindi, Urdu, Gujarati or Punjabi language skills are ideal. ***To be considered for the role the applicant MUST have solid UK based established luxury leisure tour operator and lifestyle experience, longevity in roles with key supplier travel contacts and excellent negotiation skills

Account Manager - Facilities Management | CBRE GWS | CBRE Global Workplace Solutions (GWS) is a leading global provider of integrated facilities and real estate services, partnering with clients worldwide to deliver high-performing, innovative workplaces that drive business outcomes. We're looking for an experienced Account Manager to lead the delivery of hard and soft FM services across a key client account. The role You'll take full ownership of operational and commercial performance - ensuring service excellence, strong stakeholder relationships, and continuous improvement across the contract. Key responsibilities Lead day-to-day delivery of FM services (hard & soft) Manage P&L performance and drive profitability Develop client relationships and ensure a 5-star service Lead, motivate and develop site teams and supply chain Identify opportunities for service innovation and growth Ensure H&S compliance and operational best practice About you Proven experience in FM Account/Contract Management Strong commercial acumen with P&L responsibility Excellent leadership and stakeholder management skills H&S qualification (NEBOSH/IOSH) desirable

Thrive Group are delighted to be working with our client based in Swindon who a looking to recruit a Service Advisor Lead on a permanent basis What you will be doing: Reporting Service Manager and Aftersales Manager, working within a fast paced, friendly team. Greet customers and provide them with a positive experience Arrange vehicle inspections and provide detailed reports to customers Explain recommended repairs and services to customers in a clear and understandable manner Provide accurate estimates for repairs and services Schedule appointments and manage the service department's calendar - Co-ordinate with Technicians to ensure timely completion of repairs What you will need to succeed: Previous experience as a service advisor is essential Strong communication and interpersonal skills Knowledge of automotive systems and repairs is a plus. Ability to multitask and prioritize tasks in a fast-paced environment. Proficient computer skills for data entry and record keeping. What you will receive in return: up to £36,000 pern annum Monday to Friday - 42.30 hours per week Generous holiday allowance Health and Wellbeing support service Team Member Discounts and incentives Free onsite Parking You can be sure of receiving the best quality training and development from manufacturers and Group staff. What you need to do next: If this position sounds of interest and you would like to be considered. Please email on sarah.elliott@ thrivegroup.co. uk or contact me on 01225 632666 to discuss further. Thrive group are acting as an employment agency with respect to this vacancy. If you have not heard from a consultant within 7 days, please assume you have been unsuccessful on this occasion. PRMSTH TPBN1_UKTJ

Fluent Mandarin Speaker - Customer Sales Advisor Central London (Hybrid) | £14.00 per hour + Holiday Pay Long-Term Temporary Position Hours - 9.00 am - 6.00 pm Monday - Friday (Occasional weekend work may be required in peak times however time will be given back during the week.) We're excited to be recruiting on behalf of a leading company in the property sector, based in the heart of Central London. This is a fantastic opportunity for a fluent Mandarin speaker to join a dynamic, fast-growing team as a Customer Sales Advisor. The Role In this hybrid role, you'll begin with in-office training in Central London. Once trained, you'll work remotely twice a week, with three days in the office. All necessary equipment will be provided. You will: Handle inbound and outbound customer queries via phone and email Provide outstanding customer service and sales support Update internal systems and ensure documentation accuracy What We're Looking For Fluency in Mandarin (spoken and written) Proven customer service and/or sales experience A confident, professional telephone manner Strong communication and interpersonal skills This is a fantastic opportunity for someone who's motivated, proactive, and ready to grow with a successful team. Interviews are taking place immediately - apply now to be considered! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK

Complaints Manager (Children's Services) 3 months Start date: ASAP £42.84 / hour Hybrid working (minimum three days per week office‑based) CVs are being reviewed immediately and interviews will be taking place week commencing 18 May 2026 If you thrive on leading complex, high‑impact services and want to play a central role in driving real improvement for children and families, this is the moment to step forward. As Complaints Manager, you will report into senior leadership, lead a specialist team and take ownership of some of the most sensitive and high‑profile matters across the organisation. Your influence will be wide‑reaching, your decisions meaningful and your impact visible from day one. This is a pivotal appointment at the heart of an ambitious improvement journey. You will set the standard for fairness, transparency and learning, ensuring concerns are handled lawfully, compassionately and within statutory timescales. If you are looking for a role where your expertise genuinely shapes culture and practice, read on. Your Role as Complaints Manager: Lead the end‑to‑end complaints framework, including complaints, representations, FOI, SARs and legal claims Manage and develop a high‑performing specialist team handling complex and sensitive cases Oversee Stage 2 investigations, independent investigators and persons to ensure robust, impartial outcomes Act as a trusted adviser to senior leaders, including on cases with disciplinary or legal implications Drive learning, improvement and risk management through insight, trend analysis and clear reportingYour previous experience as a Complaints Manager: Proven leadership of high‑volume, complex complaints services within a statutory setting Strong working knowledge of complaints legislation, information governance and statutory timescales Experience coordinating investigations and supporting Investigating Officers and independent reviewers Confidence liaising with legal services, insurers, Ombudsman and external bodies A track record of turning feedback into measurable service improvementIn return, you’ll join a supportive, forward‑thinking environment with access to training, development and flexible working policies, backed by technology that enables agile working. This is a rare opportunity to take a lead role in shaping how an organisation listens, learns and improves. If you’re ready to make your mark as Complaints Manager, apply today or contact Will for a confidential discussion. Early applications are encouraged as shortlisting is underway

A remarkable organisation that aims to secure a sustainable environment on a global level is looking for a skilled Polish speaking Regulatory Administrator and Client Support Officer. This is a permanent contract to start ASAP, working 35 hours per week on a hybrid scheme, from the office in central London 50% of the time and from home 50%. Your responsibilities will include: Being the main point of contact for clients and stakeholders, ensuring smooth communication at all times Ensuring all product materials are accurate and are documented efficiently and correctly on the database Maintaining and updating all project files and project documents About you: In order to succeed in this role as, you will need a solid background in client communication, problem solving, and administrative support, ideally within an NGO or international institution. You will be self-motivated, dynamic and will be able to take initiative in order to achieve the desired results in this rewarding role. You will be required to be fluent in both Polish and English, as you will be interacting with clients in the Polish speaking region. This vacancy would be suitable for a professional and dedicated Polish speaker who is seeking to develop within a respected organisation where you can really add value to your role as well as make a difference to the environment. Profile: Required to be fluent in Polish, written and spoken Additional fluency in English, both written and spoken Previous experience in client facing roles, customer support or customer service within a large/international institution, governmental, regulatory or otherwise Previous skills in organisation, administration, project coordination or data entry are essential Exceptional IT skills, especially in Microsoft programs (Excel, PowerPoint, Outlook) and Adobe Demonstrable skills in client-focused, but administrative and process-driven roles Able to work well in a fast-paced environment as well as independently High levels of accuracy To apply, please send your CV in English and in Word format to Marie-Anne. languagematters is acting as an employment agency in relation to this vacancy

Commercial Manager – Foodservice Location: London (site-based with travel as required) Salary: £45,000 + Car Allowance + Bonus Contract: Permanent The Opportunity An established and growing food manufacturing business is seeking a Commercial Manager to take ownership of a high-value portfolio within the foodservice sector. This is a key commercial role offering full responsibility for a £4 million P&L, with a strong emphasis on developing long-term customer partnerships while driving sustainable revenue growth. The business operates in a fast-paced, customer-driven environment and is looking for a commercially focused individual who can balance relationship management with new business development. The Role This is a relationship-led position, with approximately 70% account management and 30% business development. You will manage a portfolio of key accounts, acting as the primary point of contact across a large and complex stakeholder network. Alongside this, you will identify and convert new business opportunities within the foodservice market. Working cross-functionally with internal teams including NPD, operations, and supply chain, you will ensure customer requirements are delivered effectively while maximising commercial performance. Key Responsibilities * Full ownership of a £4m P&L, delivering against revenue and profitability targets * Develop and grow existing key accounts through strategic account planning * Manage a large stakeholder network (200+ contacts across multiple accounts) * Build strong, long-term relationships with customers at all levels * Identify and secure new business opportunities within foodservice * Lead commercial negotiations and contract discussions * Collaborate internally to deliver customer requirements and product launches * Monitor market trends and competitor activity to drive growth * Provide accurate forecasting, reporting, and commercial insights About You * Proven experience in a Commercial Manager or Account Manager role within foodservice or food manufacturing * Strong track record of growing and developing key accounts * Experience managing P&L responsibility * Comfortable managing a high volume of stakeholders * Experience balancing account management and business development * Strong commercial acumen and negotiation skills * Proactive, results-driven, and relationship-focused * Based in or around London, with flexibility to travel What’s On Offer * Competitive salary aligned to experience * Opportunity to own and develop a significant account portfolio * High level of autonomy in a commercially critical role * Exposure to a fast-paced, growth-oriented environment * Clear opportunities for long-term career progression

Customer Service Assistant – TEMP | £12.71 per hour (3-4 days per week) | London (office based) My client, a market leader within their industry, are currently seeking a professional and personable Customer Service Assistant to join them on a temporary basis. This role is perfect for someone who is looking for an administrative role where they can assist with inbound and outbound calls. Responsibilities Assist with logging leads from the website Booking tours for potential clients Coordinate meeting rooms, events, and catering Answer phones and respond to customer enquiries Providing general administrative support Skills Friendly, polished communicator with strong organisational skills Confident with Microsoft Office and quick to learn new systems. Calm under pressure, proactive, and a genuine team player Friendly, polite, and organised Previous experience is helpful but not essential Package £12.71 per hour + holiday pay 3 - 4 days per week

Have you travelled Latin America extensively? Are you looking to take the next step in your Travel & Tourism career? Do you have 1-2 years' Travel industry experience and looking to join a company that is committed to your personal development and growth? If so, say hello to your dream travel job! This is a fantastic opportunity for a well-travelled Travel Specialist with a passion for LATAM to join a luxury tour operator in the City of London. As a LATAM Travel Specialist you will be responsible for putting together tailor-made itineraries to Latin America. JOB DESCRIPTION: Creating bespoke tailor-made itineraries to Latin America Support and build relationships with travel agent partners (B2B focus) Provide a high level of service ensuring that clients receive an exceptional experience and maximise revenue Promote products to clients to meet targets and KPIs Offer expertise, advice and knowledge to our Travel Agent partners and customers about destinations, airlines, ground arrangements, etc. Promote and sell both air and ground products in order to meet clearly defined and established targets Ensure quality control for all documentation sent to clients, ensuring the content is accurate at all times EXPERIENCE REQUIRED: Well-travelled to Latin America including Argentina, Brazil, Ecuador, Peru, Costa Rica, Chile, Bolivia, Honduras, Galapagos Island, Mexico, Paraguay and Guatemala. Experience of tailor making itineraries to South America is an advantage but not essential. Exceptional communication skills, both oral and written. The ability to prioritise workload, demonstrating good organisational skills. Working knowledge of a GDS is an advantage but not essential The Package: The successful candidate can expect a competitive starting salary (depending on experience) Uncapped Commission Monday - Friday; 9am - 6pm Fully remote INTERESTED? Please follow the instructions to apply attaching your CV! For any further information please call (phone number removed) or email (url removed) If this role is not quite right, but you have Travel Industry experience and are keen to find a new opportunity, please do send your CV, we may have something else that could be perfect for you! Know someone else who might be interested in Travel Industry opportunities? Please share our details

Role: Advocacy & Support Manager (Hate Crime) Based: City of London / Hybrid Rate: £20 - £28ph depending on pay status and experience Start Date: ASAP Duration: 3 months temporary - potential Fixed Term Contract – 1 year with possible extension Hours: 35 hours per week – Hybrid working with at least 2 days in the London office Our client, a specialist LGBT+ anti-abuse charity, is looking for an Advocacy & Support Manager to join their frontline services team. The successful candidate will manage specialist advocates and triage workers delivering trauma-informed, needs-led support to LGBT+ victims and survivors of abuse and violence, with a specialist focus on hate crime and hate-motivated abuse. Synopsis of duties: Line manage a team of specialist advocates and triage workers. Provide leadership, case oversight, supervision, and ongoing support to frontline staff. Ensure advocacy services operate in line with safeguarding procedures, current guidance, and best practice. Oversee consistent data collection, monitoring, reporting, and delivery against targets and funding requirements. Manage relationships with key partners and support oversight of a pan-London hate crime partnership service. Support contract and grant management, including monitoring outcomes and reporting to funders. Represent the organisation externally and advocate for the needs of LGBT+ survivors of abuse and violence. Work collaboratively with senior leadership to support service development and continuous improvement.Essential Requirements Experience delivering support services to survivors of abuse, violence, or hate crime. In-depth understanding of abuse and violence experienced by LGBT+ communities. Strong knowledge of safeguarding practices relating to adults and children at risk. Understanding of trauma-informed and empowerment-based approaches to support work. Experience of line management and supporting frontline staff performance and development. Experience working to targets and reporting on service outcomes. Strong understanding of discrimination, intersectionality, and inclusive practice. Excellent communication, partnership working, and organisational skills. DBS dated within the last 12 months or on the update serviceThis post is only available to applicants from the LGBTQ+ community as permitted under the Equality Act 2010 as a Genuine Occupational Requirement. Supporting Futures Consulting acts as both an employer and an agency

Account Manager Location: London (office based) Salary: Up to £45k + OTE New Business into Account Management Aztrum is pleased to be working with one of the leading IT value-added resellers in the UK – our client has a turnover of over £100m and offers services to both public and private sector organisations. This firm provides a wide range of IT solutions including networking, cloud, software & support services, whilst providing a top tier service! Due to on-going success, they’re expanding the account management team and seeking an Account Manager to join in the London region. Requirements: Previous experience working as an Account Manager within an MSP/VAR allowing you to have confidence in making sales calls & finding new business. Able to establish and maintain effective relationships with customers. Strong communication skills. Confident communicating with a variety of people. Main duties will consist of searching for new business & converting these into long-standing relationships. You should be happy undertaking calls & selling the business and products. Other duties will include building relationships, purchasing & negotiating with suppliers and manufacturers and account management duties. Our client offers excellent benefits including: Commission paid from zero & uncapped. Generous annual leave allowance including options to buy additional leave. One day off a year for charity work of your choice. Career progression opportunities. Many others! Interested in this position or any others relating to Account Management? Reach out to Charlotte Lavender at Aztrum for more information

We are looking for a Account Manager to join our growing team of like-minded tech people. Should you choose to accept, your responsibilities will encompass: Sales (50%) Consult with Purchasing Team to provide quotations for service within the product/services and price ranges defined by the business. Production of contracts for services including liaison with legal functions where required Identify and grow opportunities and collaborate to ensure growth attainment in line with defined targets. Complete key vendor pre-sales certifications. Ensure all sales opportunities are logged in CRM and are kept up to date Attendance and participation at internal sales meetings Complete key vendor pre-sales certifications Attend networking events, webinars, seminars and exhibitions as and when required Client Relationship Management (45%) Manage and maintain relationships with assigned clients Operate as the lead point of contact for any and all matters specific to your customers Build and maintain strong, long-lasting customer relationships with multiple client stakeholders Hold regular reviews with clients in accordance with Account Management Procedure, including on-site days/visits where necessary Plan, document and present IT strategies for each client highlighting key recommendations Cover for other Account Managers during periods of leave/sickness Completing administrative work as required Competently discuss complex technical requirements with clients Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Liaise with technical teams to design and develop tailored IT solutions that meet the clients needs Provide feedback to technical technical teams based on clients needs, aiding in the continuous improvement of the solutions offered Project Management (5%) Prepare informative project handovers to the Implementation team Customer service is paramount to us, which is why we only look for candidates with excellent customer facing skills and the ability to communicate effectively. Your friendly tech-savviness will truly shine here. razorblue requirements: We know its unrealistic to find someone who ticks all of these boxes (extra points if you do), which is why we seek those eager to develop over time through our development resources and peer learning. If this aligns with your own personal growth mindset, we would love you to apply. Must hold full clean UK Driving Licence Strong communication, presentation, and relationship-building skills Excellent time management, organised, and attention to detail Adaptable and proactive approach to evolving client needs Proficiency with Microsoft Office suite Must be able to deal with technical product information Excellent proven IT background, ideally for a Microsoft Partner/Managed Service Provider Ability to persuade, influence and negotiate effectively at all levels within and outside the organisation. Well versed in managing a busy workload and adhering to deadlines. Excellent conversational fluency in English is required to clearly explain complex technical issues Continuous learning and development are central to our culture, and we heavily invest in elevating our people, not just hiring those already at an expert level. razorblue gives: Working for an IT partner isnt for the faint hearted, it requires drive, passion for technology, collaboration, and a drive to innovate. If you want to learn more about the IT domain as a whole or specialise in one particular area, you can do that here. We are not looking for the most qualified people, but people who have a true drive to learn and a passion for the technology sector. Our learning and development opportunities, paired with our teams drive for learning, resulted in 34 promotions being granted in 2022. We operate a hybrid working policy across most roles and often get asked why we havent made the decision to go fully remote For us, natural learning opportunities are invaluable and office working enables this and has also inspired our collective culture of teamwork. Our other benefits include: Base salary of £32,000-£36,000 per annum depending on skills and knowledge Commission Package Hybrid working -After probation, split time evenly between office and home Flexible working to suit your work life fit 25 days holidays per annum + public holidays + the ability to purchase 10 more Your birthday off (Obviously!) £2000 Referral Scheme Bonus if you know any other techies that want to join us Enhanced maternity, paternity, adoption + Baby bonus (Family is important to us) Fully funded training and accreditations to expand your skillset Two paid charity volunteering days per year Discounted Broadband (Necessity) Life insurance Private Health Insurance with Vitality Health Quarterly team social fund Cycle to Work scheme Gear up with the latest tech toys through our partnership with Currys Cruise around in an eco-friendly electric car with our EV Scheme We're committed to creating an inclusive and accessible recruitment process. Please don't hesitate to reach out if you require any reasonable adjustments to participate in our application or interview process. We're here to support you. Agencies/Recruiters Please Note: To maintain an efficient and direct application process, we ask that recruitment agencies refrain from contacting us regarding our vacancies. We encourage individual candidates to apply directly through our website, as it enables us to manage our hiring process more effectively. Razorblue does not accept unsolicited speculative CVs. We take no liability for fees or commissions if hiring someone who applied directly or was sourced through other means. Any emailed disclaimers indicating otherwise will not supersede this policy. Candidates must be submitted only in response to specific requisitions from our talent acquisition team. Your cooperation in this matter is greatly appreciated and contributes to our efforts in finding the best possible fit for our team. Rest assured; we'll reach out if we ever need assistance from agencies. Thanks for understanding! TPBN1_UKTJ

Turkish Customer Service Assistant | £30,000 - £38,000 | East London (1 day WFH) A growing organisation is seeking a Turkish-speaking Customer Service Assistant to join their customer operations team. This role is ideal for someone with strong communication skills and experience managing customer enquiries, scheduling works and coordinating with internal and external stakeholders. Responsibilities Handle incoming customer calls and general enquiries. Coordinate works between customers and contractors, from handover through to the end of the warranty period. Maintain accurate records, keeping all stakeholders updated on progress. Track and chase contractors for updates on outstanding works/defects. Ensure internal planners are kept up to date. Provide clear updates to purchasers and housing partners, including follow-up calls. Manage customer expectations and deliver a consistently high standard of service. Skills & Experience Fluent in Turkish and English with excellent verbal and written communication skills. Minimum 2 years’ experience in a customer service or coordination role. Confident using Microsoft Office (Excel, Word, PowerPoint). Strong organisation and time-management abilities. Calm under pressure with a proactive, positive approach. Team-focused and able to build rapport with a wide range of stakeholders

Front Desk / Front of House Hotel Receptionist A great opportunity to join the company delivering excellent customer service, front desk support and administrative tasks in a busy hotel environment, using strong communication, organisation and multitasking skills. If you’ve also worked in the following roles, we’d also like to hear from you: Front Desk Agent, Guest Services Assistant, Front Office Coordinator, Hotel Customer Service Advisor, Reception Administrator Candidates will need to be available on a Full-Time, Permanent basis. SALARY: Competitive LOCATION: Central London (Zone 1) JOB TYPE: Full-Time, Permanent WORKING HOURS: up to 48 hours per week, morning and evening shifts including weekends – flexibility is required for both shifts with day/days off on rotation JOB OVERVIEW We have a fantastic new job opportunity for a Full-Time Front Desk / Front of House Hotel Receptionist to provide a welcoming, efficient service for guests while maintaining accurate records and supporting daily hotel operations. As a Front Desk / Front of House Hotel Receptionist you will handle guest enquiries, process reservations and ensure smooth check-ins and check-outs while delivering excellent customer service. Working as a Front Desk / Front of House Hotel Receptionist you will support communication across departments, promote hotel services and help maintain a well-organised and professional front office environment. APPLY TODAY Ready to make your next career move? Apply Today for our Recruitment Team to review. DUTIES Your duties and responsibilities as the Front Desk / Front of House Hotel Receptionist include: • Guest Welcome and Check-In: Greet guests, register arrivals, assign rooms and explain hotel facilities, • Customer Service Support: Respond to guest enquiries in a polite, efficient and professional manner, • Front Desk Administration: Maintain accurate guest records, update PMS systems and manage documentation securely, • Telephone Handling: Answer internal and external calls promptly and manage switchboard operations, • Reservations Management: Process bookings via telephone, email and in person, ensuring accuracy, • Billing and Payments: Post charges, process payments and ensure all financial transactions are correct, • End of Day Reporting: Prepare and submit daily reports and escalate any discrepancies, • Guest Communication: Relay messages and coordinate with departments to meet guest needs, • Upselling and Promotions: Promote hotel services and maximise occupancy and revenue opportunities, • Compliance and Safety: Follow procedures for health and safety, emergency response and data protection CANDIDATE REQUIREMENTS • Previous experience in a receptionist, front of house or customer service role, • Strong communication skills with a professional and friendly manner, • Excellent organisation skills and ability to multitask in a busy environment, • Experience with administrative tasks such as data entry, record keeping and correspondence, • Ability to use hotel systems, PMS systems or similar CRM/database systems, • Confident handling telephone enquiries and switchboard operations, • High level of attention to detail when managing bookings and financial transactions, • Ability to work flexible shifts including weekends and evenings, • A proactive approach with a focus on delivering excellent customer service, • Knowledge of local attractions and transport routes is advantageous HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14645 Full Time, Permanent Customer Service / Hospitality Jobs, Careers and Vacancies. Find a new job and work in Central London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online | AWD-IN-SPJ

Join the Evri Final Mile Team as a Courier Service Specialist! We're hiring a Courier Service Specialist on a 6-month fixed-term contract , with a clear pathway to a permanent role as the role continues to grow. Location Isle of Wight PO30 5UX - Shift Pattern – Any 5 days over 7 Ready to be at the heart of the action? Step into a fast-paced role where every day brings new challenges, new people, and the satisfaction of keeping parcels moving smoothly across the Final Mile. If you thrive on problem-solving, supporting others, and driving service excellence, this is your moment. This is a great time to be joining us! We are growing year on year, with ambitious plans for future growth and we would love to give you the opportunity to grow with us! What You'll Be Doing Day to Day as our Courier Service Specialist As a Courier Service Specialist , you'll be the on-site champion keeping our Delivery Unit's running like clockwork. From supporting and guiding couriers to ensuring parcels are ready for collection, you'll be the steady hand ensuring efficiency, compliance, and reliable service. You'll oversee daily activity, tackle issues before they escalate, and keep the operation flowing seamlessly—so our customers get the great experience they expect. Responsibilities Support the onboarding of new couriers and allocate work effectively. Monitor parcel scanning, courier readiness and ensure compliance throughout the process. Address local issues such as late couriers, scanning delays, or missing parcels before escalating. Use the Service Tracker to raise timely, transparent escalations when needed. Support couriers with manifests, routing, and operational queries. Provide daily operational feedback to the Territory Manager to optimise performance. Interested? Here's What You'll Need to Succeed A current UK driving licence . Solid understanding of the self-employed courier model . Experience working in a fast-paced, customer-focused operational environment . Strong problem-solving , organisation, and attention to detail. Confident communication skills and the ability to spot and escalate risks quickly . Evri, we know we only grow if our people do too. That's why we're committed to building a truly inclusive and diverse workplace where everyone can bring and be their whole authentic selves. We're on a journey to better represent the customers we serve around the UK. We're committed to removing barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business. We are Evri. Where everyone is welcome We're excited for the future. Let's deliver it together. TPBN1_UKTJ

Customer Operations Manager Location: London Salary: £40,000 - £60,000 per annum About the Job We’re looking for an experiencedCustomer Operations Managerto lead our global customer operations and help us build a world-class, digital-first support experience. This is a hands-on role that blends strategic thinking with day-to-day execution, ideally suited for someone who thrives in fast-paced environments and wants to grow with the business. You’ll be responsible for scaling and optimising our support function across tools, processes, partners, and platforms. You will be the voice of the customer internally, using data and feedback to improve how we support, engage, and retain our users across the globe. This is a tough but rewarding role, best suited to someone who’s ready to roll up their sleeves, bring structure and discipline to a growing operation, and build something meaningful over the next few years. Key Responsibilities Support Operations and Customer Experience Lead our 24/7 global customer support operation, including ticket handling, live chat, email, and social channels. Use Freshdesk as the core tool for support, ensuring it is set up for efficiency, reporting, and scale. Build and manage internal and third-party agent workflows, SOPs, and knowledge base content. Continuously improve the customer journey from onboarding through to issue resolution. Data and Performance Ownership Own all key support KPIs, including CSAT, NPS, ticket volume, first response time, resolution time, and more. Analyse data daily to identify root causes of repeat issues, trends, or inefficiencies. Produce clear weekly and monthly performance reports with insight-driven actions. Make fast, data-informed decisions to improve both support operations and overall customer experience. Digital-First Thinking and Automation Design digital support journeys that leverage self-service and automation wherever possible. Use automated workflows that reduce manual effort. Collaborate with product and tech teams to identify customer pain points and resolve them at the source. Customer Insight and Cross-Team Collaboration Act as the internal voice of the customer, sharing structured feedback to help improve product and service quality. Work closely with product, engineering, and commercial teams to advocate for customer needs. Lead customer journey mapping exercises to remove friction and enhance satisfaction. Risk and Compliance Oversight Ensure support processes comply with data privacy regulations, including GDPR. Handle fraud, abuse, and chargeback cases in coordination with finance and legal teams. Own escalation workflows and ensure high-priority issues are resolved quickly and fairly. What We’re Looking For Must-Haves 5+ years of experience in customer support or customer experience, ideally in a digital-first, global business. Strong hands-on knowledge of Freshdesk (or similar platforms like Zendesk or Intercom). Proven track record in leading support operations in a 24/7/365 environment. Data-driven mindset, with the ability to interpret performance metrics and implement changes based on insight. Ability to lead strategy while also being deeply hands-on. You’ll need to write the playbook, run the reports, talk to customers, and build the processes. Experience with automation tools and a deep understanding of customer workflow design. Excellent communication and stakeholder management skills, especially when handling cross-functional issues. Grit, resilience, and a growth mindset. This is a high-effort, high-reward role. Nice-to-Haves Experience in telecom, eSIM, travel tech, or subscription-based businesses. Exposure to fraud workflows, payment disputes, or regulatory complaint handling. Understanding of self-service design and proactive support strategies. What You Can Expect A critical role in shaping how global travellers experience our brand. A startup environment with autonomy, ownership, hard work and opportunity for growth. Remote-first working culture with flexible ways of working. A mission-driven team solving real customer problems at scale. If you're someone who thrives on solving problems, loves making data-driven decisions, and wants to take full ownership of building an exceptional support experience, we’d love to hear from you. To Apply If you feel you are a suitable candidate and would like to work for Orbit Mobile, please do not hesitate to apply

This role is Remote based in the UK Wide and you will require atleast 6 months contact centre experience. You have to have Contact centre experience - You have to have Contact centre experience We’re currently looking for multiple enthusiastic Customer Service Advisors who are focused on customer service, administration and taking inbound calls. The role will deal with a wide range of customer service calls. Cactus Search are currently in partnership with an amazing client who are offering you the following: Laptop and kit supplied prior to work commencing Salary - £26,430 Fully remote Shift pattern between 7am and 10pm - 40 hours per week This role will involve weekend working - you will only work 5 days per week and will work every other weekend. Key Responsibilities: Contact centre experience required. Support customer enquiries by telephone or electronically via internal Contact Centre Solution and CRM systems Manage all direct customer Interactions Handle and respond efficiently to all general and order specific direct customer enquiries Support customers with order status updates and delivery tracking queries Effectively manage calls, enquiries, orders, complaints, returns and log all details of actions taken within CRM system to support case management Provide feedback on the efficiency of the customer service process and areas of improvementKey Skills Required: Previous experience within a Customer Service position is essential Knowledge of CRM systems A self-motivated, passionate, and enthusiastic approach to work Outstanding verbal communication skills Professional and empathetic approach to resolving issues Decent I.T skills Excellent time management

Ideas | People | Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. We'll broaden your horizons The BDO US led private client practice concentrates an offering to address the key US market with a unique tax system which requires US persons to comply in the US irrespective of tax residence. In spite of global changes the US remains a key market for entrepreneurs and families with ramifications of planning and support to address the complexities that the US system places upon those with foreign structures from entities, through trusts, pensions and investments. The provision of services that combine US expertise as a central focus alongside the UK and other third country requirements, positioned as a service for the HNW and SHNW continues to be a growing market as the complexity of the US system alongside many other countries mean that clients and prospects increasingly need access to a truly advisory service which is a differentiator in the way that BDO is building its team. We'll help you succeed Our rapidly growing Private Client Team manage funds, businesses and trusts of individuals, families, and entrepreneurs. Alongside solving a constantly evolving range of technical challenges, working in this team means building strong relationships with individuals so you can become their trusted advisor and oversee their tax affairs in line with what they want to achieve as an individual or business. We've established a strong global network that is recognised as a leader especially in looking after entrepreneurs and owner-managed businesses. You'll need excellent people skills and strong technical ability as you visit clients across the world. In return, you'll have unparalleled access to partners and opportunities to develop your career in many different directions as you work across a truly diverse portfolio of global clients. Responsibilities: Leading client relationships with a proactive advisory approach and a strong, adaptable manner to suit an eclectic and demanding client base In depth experience and a strong understanding of working with families and entrepreneurs delivering dual US/UK written advisory memos on topics including pre-US and pre UK residency tax planning, succession planning including advising on trusts, alternate structuring and pensions Wide experiences with the use of the UK/US treaty in detail Advanced understanding of complex foreign tax credit scenarios and planning solutions. An established record of winning work A reputation in the marketplace and familiarity working in conjunction with lawyers, wealth advisers and other professionals that support UHNW individuals with US aspects to their lives Signing out complex UK and US tax returns including Forms 1040, 1040NR, 3520, 5471, 8858, 8865 etc Experience of presenting internally and externally on topics pertinent to US PCS tax matters The individual would be able to form strong collaborative relationships with other teams on projects A desire for continual learning, assisting in training and inculcating US advisory skills, and development in the junior members of the team Good people management skills and an ability to actively support and influence the continual improvement in efficiencies and the evolution of the US PCS strategic offering in line with the wider firm initiatives. Eager for the opportunity to develop a fast-growing US/UK Private Client practice A successful candidate would have a drive for finding practical solutions, an ability to collaborate and the initiative and resilience to persevere with challenging work. We're looking for someone with: US Enrolled Agent (EA) and ATT qualifications required as a minimum, and ideally CTA qualification. A broad base of US and UK private client experience working with UHNW families and their family offices Extensive experience delivering written advisory reports Strong capabilities to lead, manage and sign off complex projects with partner support, resolving US and foreign matters involving clients, their advisors, and our global network where needed The passion to make a significant impact within a small, fast growing, dynamic team You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. TPBN1_UKTJ

A Danish speaker is urgently needed for a financial services company to support their growing multilingual Sales Team. You will be based in a stunning office in Canary Wharf, London providing your expertise in delivering an excellent level of customer and administrative support. As a Client Service Associate will be in the front line of maintaining and developing the Danish clienteles by advising the company’s products in order to meet the clients demands. Due to the level of training involved, you will have the opportunity to progress your career within the company and learn new skills. Your responsibilities will include: Collecting all relevant information from clients to set up new accounts Build relationships with clients within the banking sector and assist with administrative duties Collaborate with the Denmark's Sales team and the investment advisor to manage the daily workload Ensuring all clients’ reports are accurate and are being dealt with effectively and in a timely manner About you: The successful candidate must be detail-oriented and possess strong analytical, communication, and organisational skills, be productive and driven to provide the highest level of client services. This is a junior role which will give you the opportunity to build your career path within the financial service and engaging in a positive and encouraging work environment where hard work will be rewarded. You will be working from the office in Canary Wharf, East London, Monday-Friday, 9am-6pm. A generous benefits package is offered! They do offer visa sponsorship and a relocation package. Profile: Required to be fluent in Danish and English, both written and spoken Experience as a Client Service, Customer Service Advisor, Client Support, Client Service Associate within the financial or banking sector is desirable Degree within finance, banking or economics is desirable Demonstrable problem-solving skills and a strong customer focus Excellent communicator, comfortable dealing with high level executives with the ability to always maintain a high level of professionalism To apply, please send your CV in English and in Word format to Marie-Anne. languagematters is acting as an employment agency in relation to this vacancy

Client Services Associate - Dutch, Danish or Swedish Speaking - UK VISA SPONSORSHIP PROVIDED! Location London, 100% office based ( no remote work) Languages Flunet in either Dutch, Danish or Swedish Company Market-leading European Financial Investment Firm Overview A market-leading European financial investment company is seeking eithera Dutch, Danish or Swedish speaking Client Services Associate to join their dynamic team. The role of the Dutch, Danish or Swedish speaking Client Services Associate As a Dutch, Danish or Swedish speaking Client Services Associate, you will have the unique chance to work closely with existing clients, enhancing the quality of service they receive. This role offers the perfect blend of client interaction and operational insight, allowing you to gather feedback, identify areas for improvement, and propose innovative solutions. Comprehensive training will be provided, ensuring you are well-equipped to excel in your role. Key Responsibilities: • Engage directly with major banks and financial institutions to assist with administrative and operational processes, • Gain exposure to business operations across various European markets, • Produce reports on the current situation of prospective clients, • Serve as a direct contact or subject matter expert in multiple areas as you take on more responsibility, • Report to the Client Service Team Leader, who will guide your on-the-job training and professional development. Candidate Profile: • Fluency in Dutch, Danish or Swedish, • A recent University graduate with a bachelor’s degree (or equivalent) — ideally in Finance, Economics, Business Studies, or a related field, • Excellent communication skills, both written and verbal, • Strong teamwork and collaboration abilities, • Consistent attention to detail and quality., • Ability to work to deadlines and manage multiple priorities effectively, • No previous work experience is necessary as full training will be provided! Salary & Benefits: • Base salary: £35,000 per annum., • Discretionary performance bonus: up to £8,000., • Relocation package of £8,000 relocation package to London, • Annual leave: 28 days (plus option to purchase up to 3 additional days)., • Paid holidays: up to 11 per year., • Enhanced maternity pay: 26 weeks at full base pay for eligible employees., • Retirement pension plan: 9% company contribution plus matching up to 5% of base pay., • Monthly gym subsidy: up to £50., • Employee Assistance Program and emotional wellbeing services., • Collaborative environment with ongoing training, educational support, and employee appreciation events. How to Apply: Send your CV and cover letter to: Jonathan Grimes

A Swedish speaker is urgently needed for a financial services company to support their growing multilingual Sales Team. You will be based in a stunning office in Canary Wharf, London providing your expertise in delivering an excellent level of customer and administrative support. As a Finance Graduate Client Service Associate will be in the front line of maintaining and developing the Swedish clienteles by advising the company’s products in order to meet the clients demands. Due to the level of training involved, you will have the opportunity to progress your career within the company and learn new skills. Your responsibilities will include: Collecting all relevant information from clients to set up new accounts Build relationships with clients within the banking sector and assist with administrative duties Collaborate with the Sweden's Sales team and the investment advisor to manage the daily workload Ensuring all clients’ reports are accurate and are being dealt with effectively and in a timely manner About you: The successful candidate must be detail-oriented and possess strong analytical, communication, and organisational skills, be productive and driven to provide the highest level of client services. This is a junior role which will give you the opportunity to build your career path within the financial service and engaging in a positive and encouraging work environment where hard work will be rewarded. You will be working from the office in Canary Wharf, East London, Monday-Friday, 9am-6pm. A generous benefits package is offered! They do offer visa sponsorship and a relocation package as well. Profile: Required to be fluent in Swedish and English, both written and spoken Experience as a Client Service, Customer Service Advisor, Client Support, Client Service Associate within the financial or banking sector is desirable Degree within finance, banking or economics is desirable Demonstrable problem-solving skills and a strong customer focus Excellent communicator, comfortable dealing with high level executives with the ability to always maintain a high level of professionalism To apply, please send your CV in English and in Word format to Marie-Anne. languagematters is acting as an employment agency in relation to this vacancy

Our client, a leading vendor of OSS/BSS software to Telecoms Service Providers, is looking for a VP of Account Management to lead a small team (of around 5) to handle complex (multi-million USD renewals) and grow additional revenue streams from existing accounts. The VP of Account Management will be responsible for the relationships with key clients as well as overseeing the day-to-day activities of our Account Management (AM) team in the region. The client is looking for candidates who can generally be in their London office when they are not traveling. Duties/Responsibilities:  Develop a comprehensive regional account plan for a specific geographic area and active existing accounts with the view to upsell, cross-sell, or renew contracts  Collaborates with marketing and sales teams  Engage customers to educate on service offerings  Establishes existing account relationships and acts as a consultant to build relationship depth with current customers within the assigned business area  Analyzes the needs of the customer to create customized proposals that differentiate our service offerings in the market  Responsible for accurate completion of all required reports and activity tracking to achieve the company's Key Performance Indicators (KPIs)  Actively communicates business opportunities with regional and global teams and continuously seeks to improve business development processes  Maintains an understanding of the Telecommunication and Pay-TV industries and translates the environmental factors into account management strategies  Accountable to federal, state, local programs and contracts, accrediting bodies, and requirements  People-management responsibilities, including recruiting, hiring, performance management, etc., of the regional AM team Required Skills/Abilities:  Strong understanding and experience in the EMEA Telecommunications sector (OSS/BSS software is preferred but candidates with experience of selling complex software to Telco Service Providers will be sufficient)  Proven track record in management positions (this role will be hands-on with customers and involve traveling)  Outstanding operational capability  Excellent interpersonal skills at all levels, including people management  Strong Client facing and networking skills  Team Leadership and communication  Strategic thinking and planning  Accurate and timely reporting  High-level P&L accountability  Leadership focused on account growth  Working with the Marketing team on marketing programs into EMEA Education and Experience:  Bachelor’s degree  10+ years’ experience in the Telecommunication and Pay-TV industry Please ignore the salary levels mentioned on the job board - there is flexibility depending on the candidate's background. The package includes a base salary, a 20% variable, and generous benefits

Field Sales Executive (Remote) - Travel into London and Home Counties Up to £30,000 + Expenses Monday to Friday Remote with UK-Wide Travel Are you a confident, relationship-driven sales professional who enjoys being out in the field? I'm currently recruiting for a Field Sales Advisor to join a growing business, working remotely while travelling across the UK to support clients and retail partners. This is a fantastic opportunity for someone who thrives in a customer-facing role and wants to be part of a dynamic, fast-paced environment. The Role: Visiting clients, retail stores, and partners across the UK Building and maintaining strong customer relationships Supporting existing accounts while identifying new business opportunities Delivering product knowledge and brand representation in-store Monitoring performance, feedback, and market trends Working closely with internal teams to drive sales growthWhat We're Looking For: Previous experience in field sales, retail, or customer-facing roles Confident communicator with strong relationship-building skills Self-motivated and able to manage your own schedule remotely Willingness to travel regularly across the UK Full UK driving licence (essential)What's on Offer: Salary up to £30,000 Expenses covered Monday to Friday working pattern Autonomy and flexibility in a remote roleSearch is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Right Match Recruitment Group has the privilege to recruit on behalf of our very prestigious client based in Greater Manchester (travel required across Greater Manchester, Yorkshire, North Wales) . We are recruiting for experienced and forward thinking Senior Service Manager (Complex Needs) . This is full time and permanent position and working for very well established care company working in the field mental health, learning disabilities and autism.Very interesting and varied role with a scope for progression. Key Responsibilities: Oversee and support multiple supported living services Lead service development, start-ups and transitions in partnership with Locality and New Business teams Ensure services meet or exceed CQC and regulatory standards Coach, mentor and develop Registered Managers, Service Managers and frontline teams Build strong relationships with commissioners, local authorities and professionals Manage budgets, risks, quality assurance and continuous service improvement Contribute to regional Senior Management Team discussions Lead or support complex HR investigations when required Essential Requirements The Successful Candidate for the role will have: Level 5 qualification in Health & Social Care (or equivalent) Management/Leadership qualification (Level 3+) Experience as a CQC Registered Manager Multi-site management experience within complex needs services Experience with safeguarding, inspections and statutory authorities Financial and people management experience Full UK driving licence and access to own vehicle Benefits: Flexible Additional Holiday Purchase Scheme Full induction programme to Care Certificate Standards Dedicated learning & development programmes. Free training to achieve qualification in Social Care. DBS check. Free Employee Assistance Programme Annual Employee Awards Evening Employee recognition schemes Carer progression within the company. If interested please apply or contact Tom Kurczab at Right Match Recruitment Group. TPBN1_UKTJ

Client Manager / Accounts Manager Location: St Ives, Cambridgeshire (Hybrid after initial training period) Salary: £35,000 – £45,000 (DOE) A well-established and forward-thinking accountancy practice is seeking an experienced Client Manager / Accounts Manager to join their growing team. This is an excellent opportunity for a practice professional looking to take ownership of a varied client portfolio while contributing to the ongoing development of the firm. You will be responsible for managing a diverse portfolio of clients, delivering high-quality accounting and tax services, and building strong, lasting client relationships. This is a hands-on role with a mix of technical delivery and advisory work. Key Responsibilities include: Preparation and review of statutory accounts for SMEs, including Limited Companies, LLPs, Partnerships, and Sole Traders Corporation Tax computations and returns Self-Assessment tax returns for directors and business owners Providing proactive advice on tax efficiency, systems, and compliance Acting as a main point of contact for clients, handling queries professionally Supporting business development by identifying opportunities within the client base Liaising with HMRC and other regulatory bodies Assisting with ad hoc work such as management accounts, budgeting, and cashflow forecasting Ensuring compliance with professional standards and maintaining high-quality workpapers Adhoc duties to support the team About You ACA or ACCA qualified (or equivalent), or part-qualified with strong practical experience Solid background within an accountancy practice environment Strong technical knowledge of UK accounting and tax Excellent communication skills with a client-focused approach Organised, proactive, and commercially aware Experience with cloud software (e.g., Xero) is beneficial; knowledge of CCH is advantageous Must live within a commutable distance of St Ives, Cambridgeshire What's on Offer Competitive salary based on experience 21 days holiday plus bank holidays Hybrid working for flexibility Private healthcare (subsidised) Pension scheme Mental health and wellbeing support Regular team social events This is a fantastic opportunity to join a supportive firm that values professional development, client service, and a positive working culture. For further information, or for an informal chat, please contact Kul Mahal on 07885 688293 INDFIN TPBN1_UKTJ

Client Relationship Executive - Surrey/London £32,000 - £40,000 DOE + performance-based incentives Our client is seeking a polished, emotionally intelligent professional to join their team as a Client Relationship Executive. In this role, you will act as the primary point of contact for a portfolio of clients, delivering a highly personalised, discreet, and commercially aware service experience. This position requires a strong blend of interpersonal skills, emotional awareness, and commercial understanding. You will take the time to understand each client’s goals, guide them through the service journey, and ensure a seamless, supportive, and results-driven experience. This role requires occasional visits to the London office. Company Benefits: • Fully remote working environment, • Opportunity to work with a diverse and engaging client base, • Supportive and collaborative team culture, • Ongoing training and professional development, • Competitive salary with performance-based incentives Key Responsibilities: • Support wider business initiatives and projects as required, • Build and maintain strong, trust-based relationships with clients through regular communication (phone and video), • Conduct in-depth consultations to understand client preferences, values, and expectations, • Provide tailored guidance and feedback throughout the client journey, • Manage expectations with professionalism, honesty, and tact, • Collaborate closely with internal teams to ensure high-quality service delivery, • Handle sensitive and confidential information with complete discretion, • Deliver an exceptional client experience, anticipating needs and exceeding expectations, • Resolve any client concerns promptly and professionally, • Maintain accurate and up-to-date client records within internal systems, • Contribute to client satisfaction, retention, and overall success metrics Role Scope and Development • This is a dynamic and evolving position within the business. While the core focus is client relationship management, the successful candidate will be expected to contribute more broadly across the company as required., • This may include involvement in operational support, internal projects, process improvements, and other ad hoc responsibilities depending on business needs., • As such, this role would suit someone who is adaptable, commercially aware, and comfortable working in a fluid environment where priorities may shift. A proactive mindset and willingness to take ownership beyond a defined job description are essential. Experience and Skills Requirements: • Proven experience in client relationship management, customer service, or a client-facing role, • Exceptional communication skills—articulate, engaging, and empathetic, • Strong emotional intelligence and active listening skills, • Ability to handle sensitive conversations with professionalism, • Highly organised with strong attention to detail, • Commercial awareness with the ability to balance client needs and business objectives, • Comfortable working in a fast-moving, evolving environment, • Able to take initiative and operate with limited structure when required Desirable: • Background in coaching, psychology, or relationship-focused roles, • Experience working with discerning or high-expectation clients, • Additional language skills Personal Attributes Confident, personable, and professional approach Naturally empathetic with strong intuition Discreet and trustworthy Calm and resilient under pressure Proactive and solutions-focused mindset Passionate about helping people achieve meaningful outcomes If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted

D365 Support Manager - Supply Chain Management (SCM) £55,000-£60,000 + Benefits London (Hybrid - 3 days onsite) A rapidly scaling organisation is seeking a D365 Support Manager with strong experience across Microsoft Dynamics 365 Supply Chain Management (SCM) to join their Enterprise Technology function. This is a key role supporting the stability, performance, and continuous improvement of a mission‑critical D365 platform used across the business. You'll be responsible for day‑to‑day support, incident management, environment monitoring, release readiness, and ensuring the D365 ecosystem remains secure, reliable, and aligned with business needs. This is an excellent opportunity for someone who thrives in a fast‑paced, maturing technology environment and enjoys working closely with both technical teams and business stakeholders. Key Responsibilities Provide 1st & 2nd line support for D365 SCM, owning incidents to resolution Monitor environments and integrations, performing proactive fixes. Support release cycles, environment validation, and deployments. Complete system admin tasks (user admin, batch jobs, housekeeping). Maintain documentation and ensure compliance with audit/InfoSec standards. Participate in testing and drive continuous improvement across the platform. What You'll Bring Strong knowledge of D365 Supply Chain Management Experience in SaaS/PaaS support environments Solid understanding of ITIL processes Strong problem‑solving and communication skills Ability to work across hybrid teams and multiple stakeholders Experience with integrations and platform monitoring Desirable: Azure services (Logic Apps, Event Grid), Power Platform/Power BI, ITIL certification. Please click apply for more information

The Customer Service Supervisor is responsible for supervising day‑to‑day customer service operations within the non‑clinical recruitment department of a healthcare recruitment agency. The role focuses on front‑line service delivery, staff supervision, performance monitoring, and issue escalation, ensuring service procedures and standards are followed consistently. This is a non‑clinical, supervisory role with no responsibility for clinical decision‑making, service strategy ownership, or departmental management. Key Duties and Responsibilities • Supervise customer service staff providing support to non‑clinical recruitment activities, • Provided high-quality customer support through phone, email, and face-to-face interactions, always maintaining a professional, friendly, and customer-focused approach, • Handled customer enquiries, complaints, and service requests efficiently, ensuring timely resolutions that met both customer expectations and company standards, • Allocate daily workloads, tasks, and priorities to service teams, • Monitor service queues, response times, and resolution outcomes, • Ensure service procedures and operational guidelines are followed consistently, • Check the quality and accuracy of customer service interactions and documentation, • Maintained accurate and up-to-date customer records using Customer Relationship Management (CRM) systems, ensuring data integrity and full compliance with General Data Protection Regulation (GDPR) requirements., • Followed all company policies, procedures, and compliance requirements, maintaining a high standard of professionalism at all times., • Ensure service delivery meets agreed internal service standards and SLAs, • Identify recurring service issues and escalate them to management, • Support the implementation of service improvements introduced by senior management, • Act as the first escalation point for non‑clinical service queries or complaints, • Support service delivery to healthcare clients, including NHS trusts and private providers, • Ensure clear and professional communication with non‑clinical candidates throughout the recruitment process, • Assist in resolving service‑related issues promptly and professionally, • Provide day‑to‑day guidance, support, and coaching to customer service staff, • Supported the onboarding and training of new team members, helping them settle into their roles and understand processes quickly., • Monitor individual performance and provide feedback to improve service quality, • Raise performance or conduct concerns to the line manager where appropriate, • Supervise administrative recruitment compliance activities, including:, • Right to Work documentation checking, • DBS coordination (where required), • Records management and document accuracy, • Ensure records are maintained accurately and in line with procedures, • Escalate compliance issues or risks to management for review, • Maintain basic service performance records and reports, • Provide regular updates to the Operations Manager or Service Manager, • Communicate service issues, staffing concerns, and operational risks appropriately, • Participate in team meetings and service update briefing Skills & Competencies Experience supervising customer service or support teams Strong organisational and communication skills Ability to manage workloads and priorities in a fast‑paced environment Good problem‑solving and customer handling skills Attention to detail in administrative and service tasks Experience & Qualifications Previous experience in a customer service or supervisory role Experience supporting operational service delivery Education to secondary level or equivalent experience Supervisory or customer service training desirable

Director of Leaseholder Services London or Midlands Competitive + benefits At MTVH, our homeowners – including leaseholders and shared owners – need services that are transparent, responsive and fair, with clear accountability for standards, costs and outcomes. As Director of Leaseholder Services, you will provide strategic and operational leadership for our national leaseholder services function, acting as the senior authority on leasehold and shared ownership matters across a portfolio of circa 20,000 homes. You will be the primary advocate for our leasehold and shared ownership customers (and other home ownership products where applicable), ensuring their voice informs service design, investment visibility, communications and performance priorities. This is a high-impact leadership role, responsible for strengthening governance, improving customer satisfaction, and driving consistent service quality through robust performance management and effective oversight of third parties, including managing agents and freeholders. As a member of MTVH's Senior Leadership Team, you will work collaboratively across the organisation to resolve complex issues and deliver our 2030 corporate strategy. What you'll be accountable for Strategic leadership Set and deliver a clear strategy for leaseholder services aligned to MTVH's corporate priorities and customer expectations. Provide visible, confident leadership that drives a customer-centred culture and measurable improvement. Operational excellence Lead the end-to-end delivery of leasehold and shared ownership services, ensuring clear plans, effective resource coordination and timely issue resolution. Act as a catalyst for joined-up delivery across Customer Services, Assets/Property, Finance and Legal, owning the resolution of complex leasehold matters and ensuring a coherent customer journey. Governance, risk and compliance Ensure compliance with relevant legal, regulatory and policy requirements, proactively identifying and managing risk (including escalation where required). Own and maintain the policy and procedural framework for your function, ensuring it is current, embedded and auditable. Be accountable for the quality and integrity of data and records to enable reliable reporting and oversight. Financial stewardship and value for money Lead strong financial accountability across service charge governance, major works processes, and income and expenditure management within your remit. Balance financial stewardship with fairness, transparency and value for money for customers, ensuring decisions are evidence-led and defensible. Leasehold management & customer outcomes Provide strategic oversight across key areas including Section 20 / major works consultation, lease variations, renewals, compliance with lease terms, dispute resolution and tribunal cases. Drive improvements in satisfaction, engagement and complaints performance, ensuring communications are clear, proactive and transparent. Third party and stakeholder management Build effective relationships with managing agents and freeholders, holding them to account for service quality, compliance and customer outcomes. Represent MTVH in internal and external forums, offering clear advice, reporting and decision support to enable timely decisions and good governance. People leadership Lead, develop and motivate teams in line with MTVH's values of Care, Dare, Collaborate and Own , building an inclusive, high-performance culture with strong succession and talent development. What we're looking for You'll bring significant senior leadership experience within a complex environment, with deep expertise in home ownership services. You will demonstrate: Substantial senior experience leading leasehold/shared ownership services (and related products) in a housing association or similar organisation. Strong technical capability across leasehold and home ownership management, including service charge governance, major works processes, contract management and leasehold law, with confidence managing risk, disputes and tribunals. Proven delivery of service improvement and operational change, strengthening performance, compliance and customer experience. Strong communications skills, relatable to all audiences you encounter. A strong track record of influencing across directorates and holding internal teams, contractors and managing agents to account. Qualifications: Educated to degree level (or equivalent qualification/experience). This senior position requires travel between office locations. Why join MTVH? This is an opportunity to shape a high-profile service that directly impacts customers' trust, satisfaction and value for money. You'll join a senior leadership community committed to clear accountability, strong governance, and improving outcomes for our residents and homeowners. How to apply Please submit your CV and supporting statement outlining how you meet the requirements of the role. TPBN1_UKTJ

Luxury Travel Consultant – Luxury Inbound Travel UK and Ireland This luxury inbound travel company specialise in creating exceptional, tailor-made itineraries & experiences across the UK and Ireland for discerning international clients. Due to continued growth, they are now seeking an experienced Luxury Travel Consultant to join their team. This role is central to the business, working directly with high end clients and global travel partners to design bespoke itineraries and bring extraordinary travel concepts to life. Luxury Travel Consultant – Role and Responsibilities: Design and develop tailor made travel programmes across the UK and Ireland for incoming luxury leisure clients. Liaise with international agents and direct clients to understand their interests & preferences to curate exceptional experiences, activities, guides, hotels and unique access opportunities. Maintain regular communication throughout the planning and travel cycle, ensuring a seamless, high touch service. Manage trip budgets, ensuring accuracy, value and commercial awareness. Maintain precise costings, logs and invoicing records using dedicated internal systems Manage your own portfolio of client trips. Contribute creative ideas, destination insight and product knowledge to support the wider planning team. Luxury Travel Consultant – Skills and Experience Required: Experience working within luxury, tailor made, ideally inbound travel in a travel sales role Strong geographical knowledge of the UK and Ireland, with familiarity of luxury hotels, properties and exclusive experience providers. Outstanding organisational skills with exceptional attention to detail. Excellent written and verbal communication skills, with confidence in client interactions. Ability to prioritise workload and work independently. Strong time management skills and the ability to work under pressure during peak periods. Highly motivated, proactive and flexible in approach. Strong computer literacy, including advanced Microsoft Office skills. Logical thinker with a creative mindset and a passion for curating exceptional travel experiences. Luxury Travel Consultant – Additional Information and Key Benefits: Competitive salary dependent on experience, circa £35k to £40k Monday to Friday 9 to 5.30 with out of hours/ weekend phone cover to be provided on a rota basis. Home based but with regular meet ups in London and future opportunity to work on a hybrid basis in London. Please apply for the position of Luxury Travel Consultant online or email your CV to (url removed)

A Housing Association is currently looking for an office based Housing Officer on a temporary basis for about three months Key responsibilities as follows Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset’s team You will be connected to tenants - in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Always keep your promise to tenants by getting back to them within agreed timescales and tasks. Ensure we keep residents safe by following safeguarding procedures and working closely with external statutory authorities. Responsible for ensuring tenancies are managed effectively, tackling unacceptable behaviour in an open and constructive manner. Work alongside residents to ensure we offer the right support to sustain tenancies. Manage void properties to be ready to let to our "void standard" as quickly as possible including specifying work orders on standard voids. Always follow the lettings procedure ensuring an effective audit trail. Identify support needs and effective partners to support tenants as the start of their tenancy. Repairs Manage landlord repair requests through Workwise ensuring work is completed to the residents’ satisfaction. Responsible for authorising work orders to budget. Work with Asset Management colleagues to resolve complex repairs in a timely manner. Income Collection and debt management Complete all actions required in Workwise weekly to ensure effective rent and service charge collection and debt management. Account for services accurately to ensure service charges are transparent and fair to residents Set service charges with support from the central service team Visiting Arrange to meet residents in their home to understand their needs and desires for the future. Identify any repairs needed in the property and order these as well as record This role is 100% based in the office. This roles pays £21.59 PAYE umbrella rate £28.56 Essential Must have worked recently as a Housing Officer or similiar role in housing Excellent communicator Must be immediately available or on short notice

Platinum Travel Recruitment are seeking an experienced Remote Italy Travel Consultant to join a fabulous travel company, working remotely (UK). This is a very exciting Travel Consultant role in which the applicant will display expertise local knowledge of Italian tourism for an exciting luxury travel brand. The Remote Italy Travel Consultant shall be in charge of creating highly personalised travel experiences across Italy, experience selling tailored tours in Italy is essential. Italian languages skills is a plus but not essential. Lucrative commission, UK remote working, supportive team, sociable working hours, career growth, travel perks and many other benefits are on offer within this exciting Remote Italy Travel Consultant role. Remote Italy Travel Consultant – Duties: * Crafting and designing customized luxury tailormade travel and tour itineraries based on client needs across Italy. * Using your travel expertise and offering detailed regional insight across Italy. * Tour Planning: Coordinating logistics, accommodations, and experiences. * Sales: Converting qualified leads into bookings and upselling enhancements. * Operations Support: Assisting with client needs before, during, and after travel. Remote Italy Travel Consultant – Essential Requirements: * Proven experience in tailor-made or luxury travel within a tour operator or travel agent. * Fluency in English is essential - Italian is a bonus. * Strong destination knowledge of Italy. * Sales confidence and a consultative approach * Excellent written and verbal communication skills * Organized, proactive, and detail-oriented * Comfortable working independently in a remote environment. Job titles ideal for the Remote Italy Travel Consultant role includes Italian Speaking Travel Designer, Luxury Travel Designer, Italy Specialist, Tours Consultant, Travel Sales Executive and similar

Business Travel Consultant (Part-Time) Out of Hours Homebased | Amadeus Essential | £15 per hour + bonuses A well-established, growing independent Travel Management Company based in Manchester is looking for an experienced Part time Out of Hours, Business Travel Consultant to join their team. This is a rare and highly flexible opportunity, ideal for an experienced corporate travel professional seeking a better work-life balance. Business travel consultant , Role: Managing a very low volume of out-of-hours travel requests (primarily via email) Booking and amending UK, European and worldwide business travel (flights, hotels, car hire) Handling changes, reissues and any urgent travel disruptions Working in line with client travel policies and cost-effective solutions Predominantly business travel (approx. 90–99%), with very occasional leisure assistance needed This is a true on-call position - most nights are quiet, with long periods of downtime once any initial tasks are completed. Business Travel consultant, Working Pattern: 2 fixed nights per week: Monday & Tuesday Hours: 17:00 – 09:30 Plus : 4 weeks per year additional cover (planned well in advance to cover the other OOH staff member for annual leave - covering Mon - Sun - working 5 out of 7 shifts those weeks instead of 2) Fully home-based Business Travel consultant, Package: £15 per hour ( approx 1914 hours a year) Additional £25 bonus for any emergency work carried out between midnight – 4am (per instance, if applicable) Low workload - often described as being paid to sleep for the majority of the shift Supportive, friendly team Permanent contract Business travel consultant, Requirements: Proven experience as a Business Travel Consultant within a TMC Strong Amadeus knowledge (cryptic/command essential) extra points for Galileo also although not essential Confident handling reissues, fares and fare rules Solid understanding of airline policies and GDS processes Ability to manage urgent or crisis situations independently when required This is a genuinely unique role offering flexibility, autonomy, and a very light workload - perfect for someone experienced who wants something a little different or a lighter workload but with a reasonable salary still . Interested? Contact Kelly on (phone number removed) or send your CV to (url removed) quoting ref: KR60634