Customer Service jobs in , London - Page 15Create job alerts

Client Relationship Executive - Surrey/London £32,000 - £40,000 DOE + performance-based incentives Our client is seeking a polished, emotionally intelligent professional to join their team as a Client Relationship Executive. In this role, you will act as the primary point of contact for a portfolio of clients, delivering a highly personalised, discreet, and commercially aware service experience. This position requires a strong blend of interpersonal skills, emotional awareness, and commercial understanding. You will take the time to understand each client’s goals, guide them through the service journey, and ensure a seamless, supportive, and results-driven experience. This role requires occasional visits to the London office. Company Benefits: • Fully remote working environment, • Opportunity to work with a diverse and engaging client base, • Supportive and collaborative team culture, • Ongoing training and professional development, • Competitive salary with performance-based incentives Key Responsibilities: • Support wider business initiatives and projects as required, • Build and maintain strong, trust-based relationships with clients through regular communication (phone and video), • Conduct in-depth consultations to understand client preferences, values, and expectations, • Provide tailored guidance and feedback throughout the client journey, • Manage expectations with professionalism, honesty, and tact, • Collaborate closely with internal teams to ensure high-quality service delivery, • Handle sensitive and confidential information with complete discretion, • Deliver an exceptional client experience, anticipating needs and exceeding expectations, • Resolve any client concerns promptly and professionally, • Maintain accurate and up-to-date client records within internal systems, • Contribute to client satisfaction, retention, and overall success metrics Role Scope and Development • This is a dynamic and evolving position within the business. While the core focus is client relationship management, the successful candidate will be expected to contribute more broadly across the company as required., • This may include involvement in operational support, internal projects, process improvements, and other ad hoc responsibilities depending on business needs., • As such, this role would suit someone who is adaptable, commercially aware, and comfortable working in a fluid environment where priorities may shift. A proactive mindset and willingness to take ownership beyond a defined job description are essential. Experience and Skills Requirements: • Proven experience in client relationship management, customer service, or a client-facing role, • Exceptional communication skills—articulate, engaging, and empathetic, • Strong emotional intelligence and active listening skills, • Ability to handle sensitive conversations with professionalism, • Highly organised with strong attention to detail, • Commercial awareness with the ability to balance client needs and business objectives, • Comfortable working in a fast-moving, evolving environment, • Able to take initiative and operate with limited structure when required Desirable: • Background in coaching, psychology, or relationship-focused roles, • Experience working with discerning or high-expectation clients, • Additional language skills Personal Attributes Confident, personable, and professional approach Naturally empathetic with strong intuition Discreet and trustworthy Calm and resilient under pressure Proactive and solutions-focused mindset Passionate about helping people achieve meaningful outcomes If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted

FRENCH SELECTION (FS) Crisis Management Coordinator Location: Central London Salary: around £30,000 per annum depending on experience Ref: 5517M To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 5517M The company: Global organisation delivering 24/7 emergency response, medical assistance, travel risk and security support services to clients worldwide. Main duties: Provide 24/7 monitoring of global events and coordinate effective emergency responses for clients by managing and triaging crisis situations from the operations centre. The role: - Monitor global events and identify potential medical, security, political, or natural disaster incidents affecting clients - Coordinate and manage emergency responses - Act as the primary point of contact for clients during assigned shifts, handling emergency calls and requests - Triage incidents and escalate critical situations to the appropriate internal teams or external partners - Support operational planning and assist managers during live crisis or major incident responses - Maintain accurate case records, documentation, and updates within internal systems - Liaise with third-party providers and support services to organise assistance, evacuations, or risk solutions for clients. The candidate: - Strong communication skills, including handling senior clients professionally - Ability to remain calm and effective in high-pressure situations - Excellent attention to detail for accurate reporting and case management - Proactive approach with good decision-making and prioritisation skills - Ability to work well in a team and within a fast-paced operations environment - Flexibility to work rotating shifts, including nights and weekends - Experience working in an operations centre, medical qualifications, and/or a second language (French, German, Spanish, Mandarin or Arabic) are desirable but not mandatory The salary: between £30,000 per annum and £32,500 per annum depending on relevant experience French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin Japanese and Arabic

Right Match Recruitment Group has the privilege to recruit on behalf of our very prestigious client based in Greater Manchester (travel required across Greater Manchester, Yorkshire, North Wales) . We are recruiting for experienced and forward thinking Senior Service Manager (Complex Needs) . This is full time and permanent position and working for very well established care company working in the field mental health, learning disabilities and autism.Very interesting and varied role with a scope for progression. Key Responsibilities: Oversee and support multiple supported living services Lead service development, start-ups and transitions in partnership with Locality and New Business teams Ensure services meet or exceed CQC and regulatory standards Coach, mentor and develop Registered Managers, Service Managers and frontline teams Build strong relationships with commissioners, local authorities and professionals Manage budgets, risks, quality assurance and continuous service improvement Contribute to regional Senior Management Team discussions Lead or support complex HR investigations when required Essential Requirements The Successful Candidate for the role will have: Level 5 qualification in Health & Social Care (or equivalent) Management/Leadership qualification (Level 3+) Experience as a CQC Registered Manager Multi-site management experience within complex needs services Experience with safeguarding, inspections and statutory authorities Financial and people management experience Full UK driving licence and access to own vehicle Benefits: Flexible Additional Holiday Purchase Scheme Full induction programme to Care Certificate Standards Dedicated learning & development programmes. Free training to achieve qualification in Social Care. DBS check. Free Employee Assistance Programme Annual Employee Awards Evening Employee recognition schemes Carer progression within the company. If interested please apply or contact Tom Kurczab at Right Match Recruitment Group. TPBN1_UKTJ

The Customer Service Supervisor is responsible for supervising day‑to‑day customer service operations within the non‑clinical recruitment department of a healthcare recruitment agency. The role focuses on front‑line service delivery, staff supervision, performance monitoring, and issue escalation, ensuring service procedures and standards are followed consistently. This is a non‑clinical, supervisory role with no responsibility for clinical decision‑making, service strategy ownership, or departmental management. Key Duties and Responsibilities • Supervise customer service staff providing support to non‑clinical recruitment activities, • Provided high-quality customer support through phone, email, and face-to-face interactions, always maintaining a professional, friendly, and customer-focused approach, • Handled customer enquiries, complaints, and service requests efficiently, ensuring timely resolutions that met both customer expectations and company standards, • Allocate daily workloads, tasks, and priorities to service teams, • Monitor service queues, response times, and resolution outcomes, • Ensure service procedures and operational guidelines are followed consistently, • Check the quality and accuracy of customer service interactions and documentation, • Maintained accurate and up-to-date customer records using Customer Relationship Management (CRM) systems, ensuring data integrity and full compliance with General Data Protection Regulation (GDPR) requirements., • Followed all company policies, procedures, and compliance requirements, maintaining a high standard of professionalism at all times., • Ensure service delivery meets agreed internal service standards and SLAs, • Identify recurring service issues and escalate them to management, • Support the implementation of service improvements introduced by senior management, • Act as the first escalation point for non‑clinical service queries or complaints, • Support service delivery to healthcare clients, including NHS trusts and private providers, • Ensure clear and professional communication with non‑clinical candidates throughout the recruitment process, • Assist in resolving service‑related issues promptly and professionally, • Provide day‑to‑day guidance, support, and coaching to customer service staff, • Supported the onboarding and training of new team members, helping them settle into their roles and understand processes quickly., • Monitor individual performance and provide feedback to improve service quality, • Raise performance or conduct concerns to the line manager where appropriate, • Supervise administrative recruitment compliance activities, including:, • Right to Work documentation checking, • DBS coordination (where required), • Records management and document accuracy, • Ensure records are maintained accurately and in line with procedures, • Escalate compliance issues or risks to management for review, • Maintain basic service performance records and reports, • Provide regular updates to the Operations Manager or Service Manager, • Communicate service issues, staffing concerns, and operational risks appropriately, • Participate in team meetings and service update briefing Skills & Competencies Experience supervising customer service or support teams Strong organisational and communication skills Ability to manage workloads and priorities in a fast‑paced environment Good problem‑solving and customer handling skills Attention to detail in administrative and service tasks Experience & Qualifications Previous experience in a customer service or supervisory role Experience supporting operational service delivery Education to secondary level or equivalent experience Supervisory or customer service training desirable

We are recruiting for a permanent German & English Bilingual Customer Service Advisor to speak both German and English. Main Purpose of Customer Service Advisor role: Responding to English and German emails, answering English and German calls, Dealing with customer quires on our system and translating replies from English to German and German to English. To deliver customer service / excellence in all aspects of supporting the clients customers over the phone and in writing in both English and German. You will be communicating directly with customers on the phone, by email, social media and live web chat. The Bilingual Customer Service Advisor will report into the German Team Leader. You should have: A natural ability to communicate and empathise A confident and professional manner A real willingness to help a customer with their challenge The desire to have fun at work! Salary: £27, 768 per annum Location: Hours: 40 paid hours per week. Shifts: Monday - Saturday, based on a shift pattern. 8 hour shifts between the opening hours of 8am - 8pm. Rota provided 2 weeks in advance for easy planning. IIP Accredited Employer great working culture of fun and sociable team environment Pension Scheme with Standard Life Eye test vouchers and discounts Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 site globally) Involvement with local charities and fundraising days Campaign specific benefits including discounts, incentives and prizes Apprenticeships qualifications and career flight path schemes Recognition and reward schemes with Love to Shop Voucher rewards To apply for this Multilingual Customer Service Advisor position please submit an up to date CV or alternatively call Sara, Nikola or Alan for more details. TPBN1_UKTJ

Connect to Work Team Leader Location: Hampshire - Basingstoke, Fareham, Gosport, Havant & Hayling Island Salary: £36,822 - £42,680 depending on skills and experience Contract: Permanent Hours: Full-time Please note: This is a 100% community-based leadership role. A full UK driving licence and access to a vehicle are essential. About the Role We are seeking an experienced and motivational Team Leader to oversee the delivery of the Connect to Work programme across Hampshire. Leading a team of Employment Specialists, you will play a key role in supporting individuals with health conditions, disabilities, and complex barriers to employment into sustainable paid work through the Individual Placement and Support (IPS) model. This is a hands-on leadership role requiring strong people management, operational oversight, employer engagement, and performance management skills. You will support staff development, maintain high-quality service delivery, and ensure the team consistently achieves programme targets and IPS fidelity standards. Working primarily within the community, you will manage a flexible diary while building strong partnerships with employers, healthcare professionals, and local stakeholders across Basingstoke, Fareham, Gosport, Havant, and Hayling Island. Key Responsibilities Team Leadership & Performance Management Lead, motivate, and support a team of Employment Specialists to deliver high-quality, outcomes-focused employment support. Conduct regular supervisions, performance reviews, coaching, and development sessions. Monitor caseloads, KPIs, participant outcomes, and service quality standards. Support the team to achieve and exceed job outcome and sustainment targets. Foster a positive, inclusive, and high-performing team culture. Service Delivery & Quality Assurance Ensure all delivery aligns with IPS fidelity standards and contractual expectations. Provide guidance and support around complex participant cases and employer engagement strategies. Monitor compliance, safeguarding, data quality, and participant record keeping. Identify opportunities for continuous improvement and service innovation. Support audits, reporting requirements, and quality assurance processes. Stakeholder & Employer Engagement Develop and maintain strong relationships with employers, community organisations, healthcare teams, and referral partners. Promote inclusive recruitment practices and workplace adjustments. Represent the service at partnership meetings, local forums, and networking events. Support employer engagement activity to increase sustainable employment opportunities across Hampshire. Operational & Community-Based Management Provide visible leadership across community locations throughout Hampshire. Manage team deployment and diary coordination to maximise participant engagement. Support the mobilisation and growth of the Connect to Work programme locally. Ensure staff wellbeing, resilience, and professional standards are maintained. Essential Criteria Proven experience managing or leading teams within employability, welfare-to-work, supported employment, recruitment, or similar services. Strong understanding of supported employment principles and person-centred approaches. Experience managing performance against targets and quality standards. Ability to coach, motivate, and develop staff to achieve positive outcomes. Strong stakeholder management and employer engagement experience. Excellent communication, organisational, and leadership skills. Ability to manage competing priorities within a fast-paced community-based environment. Full UK driving licence with access to a vehicle Desirable Criteria Knowledge or experience of the IPS model. Experience supporting individuals with health conditions, disabilities, or complex barriers. Understanding of vocational rehabilitation, welfare benefits, and employment legislation. Existing networks with employers or community partners across Hampshire. Experience managing publicly funded contracts or employability programmes. What's on Offer Competitive salary Flexible community-based working Supportive leadership environment Ongoing training and professional development Opportunity to shape and develop an impactful local service For a confidential discussion or to apply, please contact Tiff Bennett on 07593692814 or email . TPBN1_UKTJ

Who we are… GlobalData Healthcare is the leading intelligence provider for Pharma, Biotech and Medical Device companies, helping them decode markets, outmanoeuvre competitors, and reach more customers. We're at a pivotal growth moment: recently carved out from GlobalData with transformational investment behind us, and ambitious targets ahead. The role… This is a pure growth role, you'll own a portfolio of 50 mid-market biopharma, medtech, and/or professional services accounts, with full responsibility for upsell, expansion, and renewal. If you're a hunter who also or aspires to build lasting client relationships, this is your next move. We’re looking for a Strategic Account Manager to join our Healthcare team where we are a leading business intelligence provider in the Pharmaceutical and Medical Device markets. Our platform enables organisations to evaluate partners and investors, plan new products and market entry to get ahead of their competition. Key Responsibilities As a hunter, you will grow and maintain an existing client base by closing upsell sales and growing and retaining existing contracts Foster long term relationships and strategically map, plan, and execute a renewal plan to strengthen the retention for each of your 50 accounts. Be responsible for the full sales cycle and leverage sales support teams and other internal resources as needed. Achieve monthly sales targets for both upsell and renewals. If you are a quota crusher, this role is for you. What gets measured, grows! Achieve weekly KPIs to stay on track to achieve your specific goals (annual target, President’s Club, commission checks, stretch targets, annual awards, etc.) Build and manage a robust pipeline and prepare accurate sales forecasts, new growth ideas, and contingency plans. Continually improve your product and industry knowledge while also understanding client pain points to ensure the best support can be offered to your customers and colleagues. Compete and collaborate with colleagues of all levels proactively, positively, and professionally. Work with C-suite, vice president and director level personas. Travel to see customers at least once per quarter. What are we looking for... 5+ Years of B2B sales is required, ARR sales is preferred, industry sales is a bonus. Top performers without pharma experience are welcome to apply. Proven hunter with experience as an Account Executive, Business Development Executive, or Sales Development Representative. Account management experience translates best to this role when it’s focused on growing accounts as well as retaining and servicing customers at a high level. Foster long-term strategic relationships with key client stakeholders to renew your book of business. You’ll be joining a high-performance culture where the standards are high, and peers competitively and collaboratively push each other to be better As a top performer, you will need to demonstrate a proven track record of target achievement. Seller must have strong discovery skills to execute a consultative sale. Driven, competitive, assertive, intellectually curious, and gritty sales professionals make up the strongest parts of our team. We are currently three days a week in office in midtown Manhattan and may in the future go to four days. A growth mindset is required. Our award-winning leadership team is committed to growing our people and grow their careers. You will need to demonstrate a proven and successful track record of growing accounts. What we offer: High growth, ambitious environment that offers unlimited opportunities for success Tailored training and development plans, including LinkedIn Learning and ongoing Learning and Development opportunities Competitive base salary plus OTE and attractive, uncapped commission structure Why now? Freshly carved out from GlobalData with significant investment, a rare chance to join at the inflection point Fast-paced, entrepreneurial environment with real ownership over your accounts and your earnings Award-winning leadership team with a genuine track record of developing and promoting sales talent In addition to a rewarding career, we support our GlobalData Heathcare colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData Healthcare believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData Healthcare is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. #LI-HYBRID #LI-CG1

Complaints Specialist Advisor – Financial Sector (Remote UK based Working) You have to be able to write final written complaints response letters. Following continued growth, our clients is expanding within their Banking and Financial Services division. Applicants must have at least one year of prior experience managing complaints in a UK FCA-regulated financial services environment. Key Information: Salary: £30,000 per year Location: Fully remote (home-based) Training: 4 weeks total Contract Type: Permanent, full-time (40 hours per week with full flexibility required) Hours: Shifts between 8am and 8pm Pre-employment checks include: Verification of right to work in the UK Criminal background screening Credit history check CIFAS screening Additional relevant vetting as requiredRole Overview We are seeking driven individuals who take ownership of customer outcomes and maintain a strong understanding of products, internal processes, and policies across multiple work areas. The role requires flexibility to handle a range of tasks, including dealing with moderately complex and regulated complaints. Successful applicants will be confident communicators, capable of explaining decisions clearly both verbally and in writing so that customers fully understand outcomes. You should thrive in a dynamic environment and be comfortable adapting to change. Maintaining compliance with internal procedures, training frameworks, and risk guidelines is essential. You will be responsible for resolving complaints within agreed service levels while consistently delivering a high standard of customer care and demonstrating both company and client values. Key Responsibilities Follow established compliance procedures, systems, and guidelines, and flag any basic compliance concerns Draft routine correspondence and reports, ensuring accuracy and following up on outstanding matters Deliver high-quality customer support by managing cases, addressing complex enquiries, and resolving issues effectively, while identifying opportunities to retain customers or support business growth Compile accurate information by gathering data from standard sources and inputting it into required formats Create moderately detailed documents using tools such as Microsoft Office, including summarising data for reporting purposes Enhance personal skills through available training and development opportunities Handle enquiries and issues across various communication channels, including phone, email, and written correspondence Gather and organise standard information related to ongoing casesEssential Requirements At least 12 months’ experience handling complaints within a UK-regulated financial services setting Strong communication skills, both written and verbal, with the ability to build trust and rapport with customers Ability to manage workloads effectively, prioritising tasks and meeting deadlines Professional approach to handling objections and challenging conversations

Job Title: Venues Account Manager Department: Managed Services Reports to: Head of Venues Operations Hours: 40 hours per week, 5 days out of 7. Primarily Mon-Friday 09:00-18:00 Location: Based at London Venue The Role Summary: The Venue Account Manager is the primary commercial contact for a managed venue, responsible for winning and retaining event business through accurate and compelling quotes, strong client relationships, and effective collaboration with the technical delivery team. Operating within a fast-paced, high-expectation venue environment, the role requires a confident and commercially minded individual who understands both the client experience and the operational realities of live event production Key Duties and Responsibilities: • Liaison with high-level clients; attend client meetings and show rounds., • Preparation and administration of quotations including using standard pricing, sourcing quotations for externally provided equipment and services, and applying the correct markups where appropriate., • Liaison with the venue sales departments, including reporting and strategy development., • Creation of 2D floor plans, set designs, and additional supporting documents for proposals., • Accurate entry of information into our hire management and CRM systems., • Responsibility for billing the venue via our system., • Close liaison with the delivery team to ensure that won work is managed effectively., • Creating quotations that satisfy client budgets while maintaining expected margins and overall commercial viability., • Close liaison with wider business functions such as Business Development and Marketing for wider strategy. Defining success in this role: • Quotations are produced accurately and issued promptly, with margin targets consistently met., • The client experience is prioritised from first contact through to post-event follow-up, with requirements accurately captured, consistently communicated to the delivery team, and reflected in the outcome., • Confirmed events are handed over to the delivery team in a clear, complete, and timely manner., • Billing is completed accurately and in a timely manner., • Strong working relationships are maintained with venue sales teams, internal operations, and key stakeholders., • Pipeline and job data in our systems are accurate and kept up to date at all times Technical Skills • Working knowledge of AV, lighting, audio, staging, rigging, and scenic disciplines sufficient to scope and price events accurately., • Ability to produce supporting proposal documents including 2D floor plans and visual packs., • Confident use of Microsoft Office applications including Word, Excel, and PowerPoint., • Experience using hire management, CRM, or similar digital platforms to manage quotations and job data., • Understanding of margin principles, third-party cost management, and commercial mark-up application. Professional Skills: • A commercially minded approach, with a practical understanding of production costs, supplier markets, and pricing decisions — and a clear sense of the account manager’s responsibility for event profitability., • Strong client communication skills, both written and verbal, with the ability to manage relationships at a senior level., • Confident managing stakeholders across multiple levels, including venue operations, sales, finance, and facilities teams., • Highly organised with the ability to manage a varied workload, prioritise effectively, and meet deadlines., • Attention to detail and accuracy, particularly in quotation preparation and documentation. Experience & Qualifications: • Previous experience in a venue-based Account Manager, Sales Manager, or technical production role with direct client-facing responsibility., • Proven experience preparing multi-level quotations and proposals across a range of event types and scales., • Experience sourcing, briefing, and managing third-party suppliers, including applying appropriate markups and managing costs effectively., • Experience working within a managed venue or venue partnership environment is desirable., • Demonstrable understanding of event production workflows and the relationship between commercial and operational functions. d&b solutions team members are expected too: • To work alongside the members of other teams and communicate effectively, • To learn about the company and its activities in order to understand and deal with the customers, • Maintain d&b solutions confidentiality at all times, • To represent the company in a courteous and appropriate manner in all circumstances, • To follow correct procedures at all times and to follow the policies laid out in the staff handbook, • Adhere to and demonstrate knowledge of health and safety matters in relation to work related tasks and ensure that relevant Health and Safety guidelines are adhered to at all times, • To carry out your duties and responsibilities in a manner that reflects the Core Values of d&b solutions at all times – Community, Creativity and Innovation, Integrity and Trust, Learning, Quality and Excellence d&b solutions provides integrated audio, video, lighting, and media services, delivering complete solutions for hire and sales of technical equipment, live events, and venue installations and support. Working alongside d&b audiotechnik we are on a mission together to transform life experiences. Apart from the duties summarised in this job description, we retain the right in consultation with the post holder to include other reasonable duties, which are part of, and incidental to, this type of work. We want to recruit, and retain the most talented people, regardless of their background. We recognise that being a diverse and inclusive employer helps us fulfil our responsibility to make a difference for our staff, our clients, and our industry. Actively valuing differences enhances the way we work and people from different backgrounds and experiences bring valuable insights to the way we operate, generating new ideas and perspectives as well as making us representative of the community and society. If you are interested in this opportunity. Please email your CV, Cover Letter, and Salary Expectations

Platinum Travel Recruitment seeking a forward thinking and experienced Private Travel and Events Consultant to join a dynamic company based in London. The ideal Travel and Events Specialist will be responsible for providing high end personal lifestyle support and travel and events management. This role would suit a confident event or travel professional who is organised and enjoys working in a busy and fast paced environment with experience in handling travel, events and concierge with excellent negotiation skills. You will be expected to work with minimal guidance, act on urgent priorities, and act with a high level of discretion when handling confidential information. Private Travel and Events Consultant Duties: * Complex diary management across different time zones. * Extensive travel management and provision of expert advice and recommendations on worldwide luxury destinations. * Staying current on trends and curated retreats to offer a bespoke service. * Handling all bookings, including flights, hotels, private transportation, experiences and fine dining reservations. * Meticulously planning every aspect of travel and events to ensure a perfect, seamless experience. * Creating detailed, travel plans and itineraries. * Negotiating with hotels, tour operators and other suppliers to secure the best value and in line with budgets set. * Ability to organise and manage social engagements and events. * Handle confidential matters with discretion and professionalism * Manage personal appointments (e.g. medical, legal, wellness, family). Private Travel and Events Consultant – Essential Experience required: * Solid experience and knowledge of the travel industry (lifestyle management and/or events ) with key supplier travel contacts. * Impeccable discretion, loyalty, and professionalism. * Longevity in roles is essential. * Extensive experience with lifestyle planning and executing high profile events, from intimate dinners to large-scale social gatherings. * Experience working across multiple time zones, with a flexible approach to scheduling and availability. * Exceptional communication and relationship-building skills. * Fully IT literate and technology savvy in all aspects of modern technology. * Solution focused with the ability to resolve issues promptly. * Commercial acumen and a ‘can do’ attitude. * Multi-tasker. * Excellent communication skills. * Strong attention to detail. * Excellent negotiation skills. * A self-starter, high level of motivation, ability to work independently. * Willing to provide out of hours/ weekend support if needed. Due to the sheer volumes of applications Private Travel and Events Consultant's who have the above experience & credentials will be contacted

Account Manager / Sales Executive A fantastic opportunity for a target-driven Account Manager / Sales Executive to manage client accounts, deliver B2B sales growth, and maximise revenue through outbound telesales, account management, and customer relationship management. If you’ve also worked in the following roles, we’d also like to hear from you: Client Relationship Manager, Account Executive, Inside Sales Executive, Business Development Executive, Sales Development Representative, Telesales Executive, Telesales Advisor SALARY: £29,293 OTE (Includes a Basic Salary of £25,293 per annum) + Benefits (see below) LOCATION: Remote Work From Home (Candidates Must be UK based) JOB TYPE: Full-Time, Temporary (Maternity Cover) WORKING HOURS: Monday – Thursday: 08:45 – 17:30, Friday: 08:45 – 16:15 JOB OVERVIEW We have a fantastic new job opportunity for an Account Manager / Sales Executive to join a fast-paced, target-driven sales team, managing an established portfolio of B2B customers within a premium product environment. As an Account Manager / Sales Executive you will focus on outbound sales, account management, and client retention, using telesales techniques and relationship management skills to grow revenue and maximise customer value. The Account Manager / Sales Executive will use CRM systems, sales data, and performance insights to identify cross-selling opportunities, improve rate of sale, and deliver commercially focused customer conversations. This role is ideal for someone with experience in telesales, inside sales, or account management who thrives in a high-volume, KPI-driven environment and enjoys building long-term client relationships. ABOUT THE COMPANY The company is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, they provide multilingual support tailored to diverse markets and as a business the company celebrate diversity and foster an inclusive workplace where you can be your authentic self. They’re People People The company understands what makes people tick. They also know that talented people, expertly trained and happy at work, do brilliant work for their clients every day. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Account Manager / Sales Executive include: • Account Management: Manage a portfolio of existing B2B customer accounts to drive retention and repeat business, • Outbound Sales Calls: Conduct high-volume outbound telesales activity to engage customers and increase sales, • Business Development: Identify and convert cross-selling and upselling opportunities across product ranges, • Customer Relationships: Build and maintain strong client relationships through regular contact and follow-ups, • Sales Performance: Achieve and exceed sales targets, KPIs, and revenue objectives, • CRM & Data Management: Accurately maintain customer data, sales activity, and pipeline within CRM systems, • Data-Driven Selling: Use sales reports and performance metrics such as rate of sale to inform conversations, • Collaboration: Work closely with internal sales teams to align with regional activity and strategy, • Customer Service: Handle inbound enquiries and provide a professional, solutions-focused service, • Brand Representation: Promote a premium brand image in all customer interactions CANDIDATE REQUIREMENTS • Previous experience in account management, telesales, inside sales, or B2B sales, • Proven experience of outbound calling, lead generation, or sales pipeline management, • Strong communication, negotiation, and relationship management skills, • Ability to work in a fast-paced, target-driven sales environment, • Experience using CRM systems and maintaining accurate customer records, • Commercial awareness with the ability to identify sales opportunities, • Confident handling objections and closing sales over the phone, • Strong organisational skills with the ability to prioritise workload, • Good IT skills including Microsoft Office and database systems, • Self-motivated with a proactive approach to achieving targets BENEFITS • Paid bank holidays plus one additional day in lieu, • Hybrid working model with office-based training, • Ongoing training and development opportunities, • Company pension scheme, • Wellbeing support and confidential counselling services, • LinkedIn Learning access and professional certifications, • Employee referral scheme HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-T14633 Full-Time, Temporary Contract Jobs, Careers and Vacancies. Find a new job and work Remotely from Home. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online | AWD-IN-SPJ

Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries. Job Title: Contract support CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join our team on a contract in London. The main feature of this role will be to provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business Unit. Understanding, anticipating and delivering to customer needs, achieving results within quality and time constraints. RESPONSIBILITIES Providing support to the client and answer calls and emails in a professional and timely manner Determine the nature, priority of faults based on information provided by the client Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders Managing the supply chain and drive them to attend within required SLA's Driving the engineering team to attend to all callouts within required SLA's To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this Raise and assign work orders to relevant resources Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations Promote and maintain CBRE culture throughout teams Monitoring calls received from the customer through to call completion and updating records Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA's. Ensure QHSE documentation is maintained and readily available using company systems Manage system as a key user on site including PPM records, reactives and reporting Maintain people records such as new starters, leavers, general staff changes, contact details, etc Effective communication with all levels of internal teams and external customers Familiar with daily operations and the specific scope of the contract Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager PERSON SPECIFICATION Education Good basic education to GCSE (or equivalent standard), which will include an English and Maths qualification. Education to A-Level/HNC standard would be beneficial Training Very proficient in the use of Outlook, Word, Excel, Access and PowerPoint. Excel skills to include basic functions, v-lookups, etc. Experience of using Dynamics, Concept, Maximo. Experience Experience of a similar customer facing role in a medium-sized business. Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities. Aptitudes Excellent command of the English language demonstrated through good verbal and written communication. Must be detail conscious, accurate and methodical in approach. Strong organizational and communication skills Able to work systematically and use own initiative. Able to work on more than one task at any given time. Must demonstrate strong interpersonal skills and be able to work as part of a team as well as independently. Character Must demonstrate a strong sense of customer focus, and promote a sense of team spirit and good morale within the office. Reliable, able to complete work within required time frame and manage own deadline requirements. Calm manner able to work under pressure and against rapidly changing demands and priorities. Able to work as part of a multi-disciplinary team, providing support to other areas of the business on occasions, as required. Ignore Facilities administrator / CS Admin / Facilities maintenance coordinator

Job Title: Account Manager / Contract Manager / Customer Account Manager - London Based Salary: £45,000 - £50,000 + Bonus + Company Car + Benefits Location: Central London The Role We are looking for an experienced Account Manager / Contract Manager / Customer Account Manager to join a market-leading service provider with ambitious growth plans for the next 12 months. This field-based role covers flagship sites in Central London ensuring exceptional service delivery, operational efficiency, and contract performance. Key Responsibilities - Account Manager / Contract Manager / Customer Account Manager Contract Management Manage multiple customer accounts, ensuring all services meet contractual agreements and KPIs. Build and maintain long-term relationships with senior client contacts. Identify and secure opportunities to upsell additional products and services. Represent the business at client meetings, service reviews and user groups. Maintain consistent communication at all levels of the customer organisation. Operational Management. Liaise with Customer Services to ensure requirements are met in full. Recruit, train, and develop team members to deliver excellent service. Monitor performance, address service issues, and drive improvements. Manage urgent deliveries, holiday cover, and resource allocation. Ensure all deliveries have accurate, compliant paperwork. Quality & Compliance Promote a quality-first culture across all contracts. Work with operational teams to improve processes and reduce inefficiencies. Conduct internal audits and maintain compliance with company procedures. Collaborate with Customer Services to resolve customer issues quickly. Performance & Reporting Set and monitor KPIs and service level agreements. Produce accurate daily, weekly, and monthly performance reports. Monitor budgets and report any cost variances. Use company systems to track contract performance and service delivery. Skills & Experience Required Proven experience as an Account Manager, Contract Manager, or Customer Account Manager in service delivery, logistics, distribution, or facilities management. Strong client relationship management and stakeholder engagement skills. Excellent organisational skills and ability to manage multiple contracts. Leadership experience, with a proven track record in team management. IT literate with strong reporting and analytical skills. Full UK driving licence - field-based role covering East Anglia. Benefits £45 - £50k basic salary (DOE) Annual bonus scheme Company car Pension scheme Career progression opportunities in a growing business If you are a proactive, commercially minded Account Manager / Contract Manager / Customer Account Manager looking for a rewarding field-based role, apply today. Mandeville is acting as an Employment Agency in relation to this vacancy

Corporate Security Supervisor / Security Shift Manager Salary: £55,000 + on-site gym, free breakfast & lunch. Location: Central London Hours: Monday to Friday: Week 1: (Apply online only). Week 2: (Apply online only). Great opportunity for a positive and ambitious security professional to join a first-class security function in Central London. This role will see you provide leadership to a small but dedicated security team. The role comes with an extensive benefits package which includes the use of an on-site gym, free breakfast and lunch. The shift pattern will see you working a week of days and then a week of nights. Monday to Friday. Applicants should meet the following criteria: • Ideally you will have experience supervising a security team in a corporate, hospitality or similar environment., • SIA Door Supervisor license holder and ideally you will hold a CCTV license or be prepared to obtain it., • Happy working a mix of day and night shifts., • First class customer care skills with a passion for service excellence., • A passion for training and developing security officers., • Experience of positively engaging and influencing senior stakeholders, • Confident utilising technology in your role Key duties and responsibilities will include: • Supervising the delivery of site security ensuring a 5-star service is delivered to guests, visitors and staff., • Conduct and monitor staff appraisals and encourage further development., • Staff training and development, • Rota management, • Undertake regular security patrols., • Front of house meeting and greeting, • Implementation of policies, SOP’s, AI’s, emergency preparedness etc., • Incident management and response, • Responding to facilities issues within the building, • Safeguarding of various assets to include people, buildings and information., • Oversee the operation of security systems., • Cross functional working with the Property and Facilities teams., • Undertake security officer duties as required. Established as a Security Recruitment specialist Momentum Recruitment provide a quality focused recruitment service for the provision of permanent, contract & temporary staff across the EMEA region. Momentum Recruitment covers the following markets. Corporate Security Security Guarding - Management & Operations Security Guarding - Officer & site personnel staff Retail Loss Prevention, Audit & Fraud HSEQ (Health, Safety, Environmental & Quality Assurance) Facilities Management - Hard (M&E) & Soft Services Security Sales & Business Development Electronic Security Risk Management

Site Services Manager Are you an Site Services Manager seeking to join a well-established factory that has a excellent strategic development and vision in place. You will be to leading Facilities & Utilities on site, driving reliability, efficiency, and smarter use of energy, water, and infrastructure, deliver leadership with a real impact across the business. Day to day * Lead and develop a skilled engineering team * Own performance of utilities & facilities systems (energy, water, HVAC, gas, ammonia) * Deliver maintenance strategy and capital projects * Ensure compliance with BOAS, Legionella control, LOTO, PUWER, hazards and wastewater effluent regulations * Drive efficiency, sustainability, and cost improvements * Maintain high standards of safety, compliance, and operational excellence * Manage Facilities sub contractors etc * Engineering Electrical qualified to High Voltage level * Experience in utilities, facilities, or industrial environments * Strong knowledge of regulatory compliance (BOAS, Legionella, PUWER, LOTO, effluent control) * Proven leadership and project delivery experience Strong problem-solving and communication skills TPBN1_UKTJ

A large Housing Association is looking for a Customer Service Executive on a temporary basis for approximately 3 months Key responsibilities are as follows As a Customer Service Executive you will have the required authority, budget, skills and support to creatively address the housing needs of your residents. You will be the main point of contact for residents and will be personally accountable for delivering services to residents in a small area patch. You will be responsible for managing service charge estimates, collecting rent and service charges, ordering and managing repairs, managing estate and dealing with any tenancy or neighbourhood issues that arise. Where appropriate you may work with external Managing Agents for the delivery of company standards. Your services will be delivered locally where possible. You will meet residents annually to identify their priorities for the year. You will take ownership for getting the job done and keep residents updated on the progress. Where issues arise that you cannot deal with directly, you will work on behalf of residents and with other stakeholders, engaging services inside and outside to ensure their needs are met. However, you will retain responsibility when other people are involved, making sure that they do what they agree to do Hourly rate PAYE £21.59 and £28.56 Umbrella Essential Requirements Ideally looking for someone with a good consistent background in Customer Services, a housing background would be advantageous Excellent interpersonal skills and able to pick things up quickly Excellent on Word & Excel Must be immediately available or on short notice

A large Housing Association is looking for a number Property Management Executives on a temporary basis for approximately 3 months in West London Key responsibilities are as follows As a Property Management Executive you will have the required authority, budget, skills and support to creatively address the housing needs of your residents. You will be the main point of contact for residents and will be personally accountable for delivering services to residents in a small area patch. You will be responsible for managing service charge estimates, collecting rent and service charges, ordering and managing repairs, managing estate and dealing with any tenancy or neighbourhood issues that arise. Where appropriate you may work with external Managing Agents for the delivery of company standards. Your services will be delivered locally where possible. You will meet residents annually to identify their priorities for the year. You will take ownership for getting the job done and keep residents updated on the progress. Where issues arise that you cannot deal with directly, you will work on behalf of residents and with other stakeholders, engaging services inside and outside to ensure their needs are met. However, you will retain responsibility when other people are involved, making sure that they do what they agree to do Hourly rate PAYE £21.59 and £28.56 Umbrella Essential Requirements Ideally looking for someone who has worked in property management Excellent interpersonal skills and able to pick things up quickly Excellent on Word & Excel Must be immediately available or on short notice Able to work in West London

The company Specialising in providing highways maintenance and management services to both public and private sector clients. They provide highways maintenance, cover network management, emergency response services, and traffic management. They have a strong focus on safety, sustainability and innovation, which enables them to deliver services and large-scale, complex projects in an efficient and environmentally friendly manner. The role As the Public Liaison Officer you will play a pivotal role in ensuring the success of the works within the community. You will be tasked with building productive relationships with local stakeholders (business, schools, churches) that are directly affected by the construction and ensuring they are aware of what is taking place. If need be, you will help in assisting with anything that can be done to reduce the impact on their day to day lives. Your role will comprise of the following elements: • Identifying, making initial contact with and then maintaining on-going engagement with local business directly affected by the works, • Maintaining regular contact with targeted stakeholders, including community leaders, those who are most inconvenienced by the works, • Acting as the primary point of contact for all residents, businesses and other local stakeholders and resolving their enquiries about construction, • Communication could be any verbal or written enquiries from MPs, local councillors, resident association members, schools and local places of worship, • Acting as a key information resource for company stakeholder engagement, responding to questions and by proactively alerting them of construction works issues or changes that conflict with what has previously been agreed About you Alongside your excellent relationship building skills, diplomacy and your enthusiasm for taking good care of people you will fit into the following specifications: • Your ability to communicate effectively is critical to this role, you will have been in an advisory or communications-based role, managed stakeholder engagement ideally in the civil engineering industry, • Well-honed negotiation skills and the ability to deal with situations with tact and diplomacy, • Demonstratable ability to form strong and long-lasting working relationships, • Able to relate and communicate with a broad range of people, • Able involve yourself in the community and ensure a favourable outcome for all, • Highly organised Paying up to £200 per day via umbrella PAYE If this sounds like your next role, get in touch with the Pave team today to find out more or apply now

Thrive Group are delighted to be working with our client-based in Bath who are actively looking to recruit a Parts advisor to join the team on a permanent basis. What you will be doing: Working in a busy Parts Department. You will be required to maintain accurate inventory of parts and supplies and customers in identifying and ordering the correct parts for their vehicles. Process parts orders and returns. Coordinate with technicians to ensure timely delivery of parts. Keep track of parts warranties What you will need to succeed: Previous experience in a parts department or automotive industry preferred. Proficient in Microsoft Excel and other computer applications Strong organizational skills and attention to detail Excellent phone manner and communication skills What you will receive in return: Basic: £28,730 per annum with £31,000 (OTE) Monday to Friday - full time Company Pension Employee discount Health & wellbeing programme Life insurance On-site parking Store discount. What you need to do next: If this position sounds of interest and you would like to be considered. Please email on sarah.elliott@ thrivegroup.co. uk or contact me on 01225 632666 to discuss further. Thrive group are acting as an employment agency with respect to this vacancy. If you have not heard from a consultant within 7 days, please assume you have been unsuccessful on this occasion. PRMSTH TPBN1_UKTJ

Service Manager North Tyneside - NE28/NE29 6 Bed Supported Living Learning disabilities, mental health needs, complex needs, and some mobility issues Salary: £32,000 - £34,000 per annum We are looking for a motivated and experienced Service Manager to oversee our 6 bed supported living service in North Tyneside. The service supports people with learning disabilities, mental health needs, complex needs, and some mobility issues, helping them live as independently as possible in a safe, supportive environment. This is a fantastic opportunity for an experienced leader who is passionate about quality care and empowering others. Key Responsibilities Lead and inspire a team of support staff, ensuring high standards of care and support are delivered consistently. Supervise, mentor, and develop staff to promote a culture of continuous learning. Oversee recruitment, training, and workforce development. Ensure compliance with CQC regulations, internal policies, and sector best practice. Build positive relationships with individuals, families, and external professionals. Monitor, review, and update care plans to meet individual needs. Manage budgets, resources, and administrative tasks effectively. About You Proven experience in a supervisory or management role within a CQC-regulated service . Strong leadership and team development skills. Level 5 Diploma in Leadership & Management for Health & Social Care (or working towards/completion supported). Knowledge of CQC standards, safeguarding, and best practice in supported living. Full UK driving licence and access to a vehicle. Benefits Career progression and professional development opportunities Comprehensive training and ongoing support Pension scheme Employee Assistance Programme (EAP) If you are passionate about making a real difference in the lives of individuals with learning disabilities and want to lead a committed, values-driven team, we would love to hear from you #LEEJP TPBN1_UKTJ

Ideas | People | Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. As part of our Audit team, you'll receive the support you need to reach your potential. From completing professional qualifications to developing new skills and exploring different learning opportunities, you'll join a friendly and diverse team whose work really matters. Use your skills to build a career in Audit at BDO. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You'll be someone with: ACA/ACCA/ICAS qualification or overseas equivalent. Educated up to degree level or CTS. Experience supervising and coaching junior members of staff on site. Working knowledge of UK and International GAAS, IFRS, UK GAAP and Financial Reporting requirements. Working knowledge of firm services, issues regarding advice, and regulation and compliance, including anti-money laundering. Demonstrable knowledge of current economic and market trends. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better. TPBN1_UKTJ

IT Account Manager Location: London (office based) Salary: Up to £45k + OTE Aztrum is pleased to be working with one of the leading IT value-added resellers in the UK – our client has a turnover of over £100m and offers services to both public and private sector organisations. This firm provides a wide range of IT solutions including networking, cloud, software & support services, whilst providing a top tier service! Due to on-going success, they’re expanding the account management team and seeking an Account Manager to join in the London region. Requirements: Previous experience working as an Account Manager within an MSP/VAR allowing you to have confidence in making sales calls & finding new business. Able to establish and maintain effective relationships with customers. Strong communication skills. Confident communicating with a variety of people. Main duties will consist of searching for new business & converting these into long-standing relationships. You should be happy undertaking calls & selling the business and products. Other duties will include building relationships, purchasing & negotiating with suppliers and manufacturers and account management duties. Our client offers excellent benefits including: Commission paid from zero & uncapped. Generous annual leave allowance including options to buy additional leave. One day off a year for charity work of your choice. Career progression opportunities. Many others! Interested in this position or any others relating to Account Management? Reach out to Charlotte Lavender at Aztrum for more information

Job Title: Customer Service Advisor Location: Brick Lane, London Department: Admin Employment Type: Full-time office based We’re a fast-growing utilities consultancy based in Shoreditch. Partnering with over 50 leading suppliers, we help businesses reduce their costs across energy, payments, telecoms, waste, and water. As we continue to grow, we’re looking for confident, driven individuals to join our busy sales team and take the next step in their career. Job Overview: As a Customer Service Advisor, you will play a key role in delivering outstanding customer service while supporting the operational flow of contracts between our customers and utility suppliers. Acting as the primary point of contact, you will handle enquiries, resolve complaints, and ensure a positive client experience throughout their journey with us. In addition to customer-facing responsibilities, you will also be responsible for batching contracts to suppliers and building supplier relationships to help improve live rates and streamline processes. Your role is central to ensuring both customer satisfaction and operational excellence. Key Responsibilities: Act as the primary point of contact for customers, providing support via phone, email, and other communication channels such as supplier portals. Handle a wide range of customer enquiries, issues, and complaints with professionalism, empathy, and efficiency. Take ownership of customer issues, investigate thoroughly, and ensure timely resolution to the client's satisfaction. Maintain accurate and up-to-date records in our CRM and contract management systems. Batch contracts accurately and submit them to suppliers in line with internal deadlines and compliance requirements. Work closely with utility suppliers to maintain strong working relationships and support improved live rates. Collaborate with internal departments including sales, operations, and supplier management to ensure seamless service delivery. Conduct customer feedback activities and translate insights into actionable service improvements. Monitor recurring customer or supplier issues and contribute to process improvement initiatives. Ensure adherence to industry regulations, company policies, and data protection requirements. Requirements Excellent verbal and written communication skills. Strong active listening and interpersonal skills. Proven problem-solving and conflict-resolution abilities. Ability to manage and prioritise workload in a fast-paced environment. High level of accuracy and attention to detail, particularly in contract handling. Proficient in Microsoft Office Suite (Word, Excel, Outlook) and CRM systems. Previous experience in a customer service or liaison role is essential. Experience within the utilities or energy sector (preferred but not essential). Confidence in building and maintaining supplier relationships. Benefits Up to £25,000 per annum (depending on experience). A supportive and collaborative team environment. Opportunities for training and career progression within the energy brokerage industry. Competitive salary and performance-based incentives. Fun, sociable office environment in Shoreditch. Free gym membership, regular socials, and Christmas shutdown. Ongoing training and professional development

Customer Operations Manager Location: London Salary : £40,000 - £60,000 per annum About the Job We're looking for an experiencedCustomer Operations Managerto lead our global customer operations and help us build a world-class, digital-first support experience. This is a hands-on role that blends strategic thinking with day-to-day execution, ideally suited for someone who thrives in fast-paced environments and wants to grow with the business. You'll be responsible for scaling and optimising our support function across tools, processes, partners, and platforms. You will be the voice of the customer internally, using data and feedback to improve how we support, engage, and retain our users across the globe. This is a tough but rewarding role, best suited to someone who's ready to roll up their sleeves, bring structure and discipline to a growing operation, and build something meaningful over the next few years. Key Responsibilities Support Operations and Customer Experience • Lead our 24/7 global customer support operation, including ticket handling, live chat, email, and social channels. * Use Freshdesk as the core tool for support, ensuring it is set up for efficiency, reporting, and scale. * Build and manage internal and third-party agent workflows, SOPs, and knowledge base content. * Continuously improve the customer journey from onboarding through to issue resolution. Data and Performance Ownership • Own all key support KPIs, including CSAT, NPS, ticket volume, first response time, resolution time, and more. * Analyse data daily to identify root causes of repeat issues, trends, or inefficiencies. * Produce clear weekly and monthly performance reports with insight-driven actions. * Make fast, data-informed decisions to improve both support operations and overall customer experience. Digital-First Thinking and Automation • Design digital support journeys that leverage self-service and automation wherever possible. * Use automated workflows that reduce manual effort. * Collaborate with product and tech teams to identify customer pain points and resolve them at the source. Customer Insight and Cross-Team Collaboration • Act as the internal voice of the customer, sharing structured feedback to help improve product and service quality. * Work closely with product, engineering, and commercial teams to advocate for customer needs. * Lead customer journey mapping exercises to remove friction and enhance satisfaction. Risk and Compliance Oversight • Ensure support processes comply with data privacy regulations, including GDPR. * Handle fraud, abuse, and chargeback cases in coordination with finance and legal teams. * Own escalation workflows and ensure high-priority issues are resolved quickly and fairly. What We're Looking For Must-Haves • 5+ years of experience in customer support or customer experience, ideally in a digital-first, global business. * Strong hands-on knowledge of Freshdesk (or similar platforms like Zendesk or Intercom). * Proven track record in leading support operations in a 24/7/365 environment. * Data-driven mindset, with the ability to interpret performance metrics and implement changes based on insight. * Ability to lead strategy while also being deeply hands-on. You'll need to write the playbook, run the reports, talk to customers, and build the processes. * Experience with automation tools and a deep understanding of customer workflow design. * Excellent communication and stakeholder management skills, especially when handling cross-functional issues. * Grit, resilience, and a growth mindset. This is a high-effort, high-reward role. Nice-to-Haves • Experience in telecom, eSIM, travel tech, or subscription-based businesses. * Exposure to fraud workflows, payment disputes, or regulatory complaint handling. * Understanding of self-service design and proactive support strategies. What You Can Expect • A critical role in shaping how global travellers experience our brand. * A startup environment with autonomy, ownership, hard work and opportunity for growth. * Remote-first working culture with flexible ways of working. * A mission-driven team solving real customer problems at scale. If you're someone who thrives on solving problems, loves making data-driven decisions, and wants to take full ownership of building an exceptional support experience, we'd love to hear from you. To Apply If you feel you are a suitable candidate and would like to work for Orbit Mobile, please do not hesitate to apply.

ACCOUNT - SAAS, TECH, GTM LONDON - HYBRID UP TO £65,000 + 10% BONUS + EQUITY + FANTASTIC BENEFITS THE OPPORTUNITY: Are you an experienced Account Manager looking for a new challenge in the tech space? Want to join a company who already have fantastic renewal rates? We're working with a growing business in the SaaS space who also offer consultancy services. Due to their continued success, they are looking to expand their Client Development Team. They have an exciting opportunity for an Account Manager to join the team, but this roles a little different. Although you will have objectives, they look at business and team wide numbers, not individual KPIs or meetings. They work fluidly across teams to deliver meaningful work for clients and secure exceptional renewal rates. So if you're looking for a role without the meaningless KPIs, or targets that reset every month but still want to earn a good chunk of change, progress your career and have equity options, this role is not to be missed! THE ROLE: From a project going live, taking over and acting as the main point of contact for clients Handling day-to-day queries, building and maintaining strong relationships and maximising engagement Monitor progress on deliverables and ensuring they are provided promptly Gaining client feedback and usage data to be passed on to the product development team Giving clients access to internal subject matter experts where needed Working closely with the commercial and client services team to inform and deliver renewal strategy & leverage customer analytics and metrics Identifying expansion opportunities for additional revenue and cross-functional working to maximise outcomesTHE PERSON: Experience in an Account Manager, Client Manager, Client Success Manager, Onboarding Manager, Customer Success Manager or similar client facing role focused on existing clients and renewals Track record working with a SaaS or Tech solution, ideally with consultative services Experience within Insurance, Financial Services or similar industries is desirable but not essentialBy sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services

An exciting opportunity has arisen with a leading UK defence engineering organisation for a Senior Field Service Team Lead to oversee engineering support and maintenance activities across customer sites. The role of Senior Field Service Team Lead will be based from their Dorset office and will span the full product lifecycle, including installation, testing, configuration and ongoing support of advanced systems in demanding environments. Key responsibilities in the role of Senior Field Service Team Leader will include: Lead and manage a Field Service team delivering installation, testing and support activities Plan and prioritise engineering support alongside the Project Manager Carry out installation and commissioning in line with project plans Support maintenance cycles, ensuring compliance with quality and regulatory standards Produce and update technical documentation to meet customer and MoD requirements Build strong relationships with customers, suppliers and internal teams Key skills & experience sought for the role of Senior Field Service Team Leader include: Experience with electrical/electronic systems (maritime experience desirable) Proven team leadership and first-line management capability Experience working to MoD safety and regulatory standards Strong documentation and communication skills Knowledge of acoustics and computer networks (desirable) Ability to work in confined spaces and varied environments Requirements: HND (or equivalent) in an engineering discipline Eligible for UK Security Clearance (SC/DV) - sole UK nationality required Full UK driving licence Willingness to travel extensively in the UK and internationally, often at short notice Benefits: Flexible working (core hours) Paid overtime or TOIL (up to 24 extra days) Private medical care & competitive pension Christmas shutdown Training & development opportunities Gym benefits, tech schemes & relocation support This is a fantastic opportunity to lead a field-based engineering team while working on complex, high-profile defence projects with real career development potential. To apply please send your CV to , or for more information contact Chuck Lam on 01582 878868. TPBN1_UKTJ

We have a number of fantastic opportunities for experienced Travel Consultants, as we recruit for some new roles with a leading, award-winning travel organisation! Specialising in tailor-made flights and holidays, our client is looking for GDS proficient travel consultants to join them, based in their conveniently located London office (hybrid available) The role will suit those with previous experience of creating and tailor-making holidays and who have working knowledge of long-haul destinations including Australasia, SE Asia, US & Canada, Caribbean and Indian Ocean. Personal travel to these regions would be hugely advantageous, as would a second European language, however this is not essential. In return, our client can offer an attractive package with a competitive basic salary up to £35k DOE plus commission and other travel industry benefits. If this role is of interest to you, please apply online. Role of Travel Consultant: • Responding to telephone and email enquiries professionally and efficiently, • Creating bespoke, tailor-made holidays to Worldwide destinations, • Offering excellent customer service throughout the booking process, • Dealing with any post sales request, queries and amendments, • Building strong relationships with clients and suppliers, • Offering first-hand knowledge and destination advice Skills required for the role: • Previous experience in a tailor-made travel reservations role – essential, • In depth knowledge of a GDS – essential, • Ability to deliver high levels of customer service and accuracy, • Strong sales skills – ability to meet monthly sales targets, • Excellent Worldwide geographical and product knowledge, • Fluency in a modern European language would be an advantage (not essential) If you’re interested in learning more about this Travel Consultant role, please press the apply online button now! Not for you? Then please visit our website to view the other exciting roles we have available. Succeed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobs

Reputable private clininc in London, W1, require a Front of House Runner to support the patient reception team. Working Monday to Saturday. 7am-1pm You will be responsible for helping the clinic with checking in and escorting patients to and from waiting areas and clinic rooms. You will provide a high level of customer service and welcome patients with warmth, professionalism whilst building rapport. This will be a physically demanding role as there will be lots of walking and will be on your feet most of the day so no time to be bored! The ideal candidate will have excellent customer service, friendly and professional manner, well presented, team player. Immediate start! (ritzrecempbus)

At InterContinental London Park Lane , we are currently looking for a Night Guest Services Manager to join our team. Welcome to InterContinental London Park Lane Located at one of the capital's most prestigious addresses, where the late Queen Elizabeth II once resided. Our hotel redefines traditional luxury, offering a blend of modernity and flexible sophistication in the heart of Mayfair. Inspired by its scenic views overlooking two Royal Parks, our establishment boasts elegant natural interiors and award-winning seasonal cuisine. Reporting to the Rooms Division Manager our Night Guest Services Manager will be joining a well-established and collaborative team within Front Office. A team that has clear direction, support and expectations who support in ensuring each guest is met with a genuine welcome and that their needs are attended to throughout their stay. We believe that a stay at InterContinental London Park Lane is an original luxury experience that offers guests the finer things without the fuss. No detail is too small, and no request is too large. Night Guest Services Managers communicate both internally within Front Office and externally, both with the wider hotel team and immediate locale to ensure the guest experience is personalised and always exceeds expectation. To succeed as our Night Guest Services Manager, you will have: Front Office night/duty management and team leadership experience for 2+ years in a property of comparable size, standard and complexity. Proven track record of delivering luxury service, and ability to solve complex problems. Ability to work in a diverse team environment, including leading others to ensure overall departmental and hotel success. An awareness of market trends and the ability to implement new initiatives. Good understanding of systems to support driving results including Opera, HotSOS and Microsoft suite. If you think this sounds like you, we would love to hear from you! Whats in it for you as our Night Guest Services Manager: We are part of the IHG Hotels & Resorts family, one of the worlds leading hotel companies, with a portfolio of 21 brands worldwide - which means global opportunities! Our Night Guest Services Manager enjoys a range of benefits including: £45,512.61 per annum plus service charge, paid overtime, upselling incentives and other great IHG perks! Generous holiday allowance.? We provide every employee company sick pay and life insurance. Free meals on duty Professional career development with our IHG Leadership programs Amazing discounts for our hotels and restaurants around the world Discounts from over 15,000 stores all the way from retail to cinema Most importantly, well help you grow and develop you as an individual and inspire incredible. At InterContinental London Park Lane, our ambition is to define our unique culture. The kind of culture that inspires you to be all you can be. An invitation to tap into your unique personality to deliver and achieve incredible things. An expectation to play your part in empowering and inspiring others. An opportunity to learn, grow and push what is possible. The promise of a personal and professional journey A place where everyone can belong and feel part of something bigger. We are open 7 days a week 365 days a year and need people to work a range of shifts and days. Please click apply now! You must meet the legal requirements to work in the UK. IHG has been recognised as a Best Employer 2025 in the UK by Mercer. As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. TPBN1_UKCT

Peak Period Recruitment Our client, a world-famous Museum based in South Kensington, requires enthusiastic, outgoing, and professional staff with excellent interpersonal skills and commercial awareness to work within their Front of House Visitor Experience Teams. This is a temporary position to assist with the upcoming school holidays until the w/c 11th May. Staff should be available for all the assessment and induction days, Please note we will be holding an assessment at the Museum on Monday 11th May. Selected applicants will then be required to attend paid training from Tuesday 12th May, Wednesday 13th May, Thursday 14th May and Friday 15th May. You must be available for the entirety of all these days to complete induction for the role. You will need to be available for weekends of this entire period and have very good availability on the week days. This position is paid at £13.85 per hour. Responsibilities and skills required include: To actively seek out and assist visitors, providing excellent customer service to enhance all aspects of the visitor journey. To inspire visitors' interest by sharing knowledge and information, and advocating all aspects of the public programme, offer, services and products. To achieve set individual and team performance objectives and conversion targets. To actively promote and engage visitors in commercial opportunities where applicable. To promote the programme of special exhibitions and events, including the Gift Aid scheme to encourage additional ticket donations and meet conversion rates.Please note that this role involves working in a busy environment, including manual handling responsibilities such as staffing a cloakroom, stock movement, and moving of barriers. Successful candidates can expect to work outside in all weathers (protective clothing will be provided) and be standing and/or moving around the Museum site for most of the day. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

MAIN PURPOSE OF JOB To plan, and manage an efficient and effective administration service in the housing office. To give administrative assistance and support to the HOUSING OFFICE members of HOUSING OFFICE staff. To support the Board. SUMMARY OF OBJECTIVES At all times to carry out duties and responsibilities with due regard to the Board's Equal Opportunities Policy within the context of the Council's policy and other policies and procedures. At all times to carry out duties and responsibilities with due regard to the Health and Safety policy. To provide administrative support to the various work areas in the housing office and other locations within the estate. To ensure all administrative systems are reviewed, maintained and operated efficiently in accordance with Management Agreement. To monitor and keep records of on-the-job training for staff (including in-house induction) within the housing office. To be responsible for regular processing and completion of statistical information and ensure periodic reports are submitted to deadline. To assist in the provision of a high quality housing office reception service to HOUSING OFFICE residents, partners, stakeholders and Council. To provide advice and guidance on all public enquiries via the counter, telephone and or written correspondence. To maintain a supply of relevant forms and leaflets for the public, To liaise as required with contractors and agencies. To be responsible for providing appropriate records for HOUSING OFFICE staff e.g. absence returns and maternity/sick certificates, ensuring that documents are forwarded in accordance with deadlines and appropriate procedures. To be responsible for disseminating information and changes to procedures to staff giving advice on general process as necessary. To ensure the availability of the computer printers, photocopier and other office equipment to all-relevant staff and keeping records of office repair and maintenance schedules, To monitor the use, security and maintenance of the HOUSING OFFICE housing office. To be responsible for maintaining the HOUSING OFFICE Library in consultation with the HOUSING OFFICE Lead Officer. To ensure routine sorting of correspondence, complaints and members' enquiries, in and out of the office is effectively undertaken and ensuring council's policy on replies to correspondence is adhered to. To prepare reports on customer care issues, e.g. members’ enquiries, complaints and correspondence, to ensure that replies are made within target times. To service the Estate Management Board meetings by taking minutes, sending out reports, preparing reports in conjunction with the HOUSING OFFICE Lead Officer. Post holder will be required to attend Estate Management Board meetings monthly in the evening and out of hours. Maintain the HOUSING OFFICE Share Register. Design, print out and organise distribution of newsletters and posters for HOUSING OFFICE publicity. To operate Visual Display Units and Micro Computers extracting relevant information, and inputting data as necessary to fulfil duties and to assist with the development and implementation of new technology in accordance with prescribed agreements. To have specific administrative responsibility for the provision and ongoing operation of fire extinguishers, alarms, first aid equipment, staff clothing and other general Health and Safety matters in the HOUSING OFFICE office and other locations. To maintain stock records, including security keys Co-ordinate room hire. Arrange maintenance of meeting rooms and ensure that the meeting rooms are cleaned and set up ready for all meetings. Responsible for the efficient filing/ retrieval of old files and former tenants' files: Also to ensure the archive storage room is kept in an orderly manner. To be responsible for the ordering, usage and monitoring of office programmes and stationery. The stationery room is kept in an organised manner. To ensure that the cleaning arrangement for the office is maintained and the kitchen and all the equipment in the kitchen is cleaned regularly. To design routine administrative forms and reports. To be responsible for maintaining the imprest accounts and value disbursement on the approval/ authorisation of designated signatories. Developing the use and application of information technology in the administrative activities of the HOUSING OFFICE. To undertake any other duties as required in accordance with the exigencies of the service. PERSONAL SPECIFICATION 1. PHYSICAL REOUIREMENTS The jobholder must be able to carry out the duties of the job using any appropriate aids or adaptations. HOUSING OFFICE will provide any aids or make adaptations so that disability is not itself a barrier to employment, 2. EXPERIENCE Experience of at least two years doing administrative duties. Experience of working with the public in a service capacity. 3. EDUCATION No specific formal education requirement, however it is expected that candidates with possess literate and numerate ability to a level sufficient to carry out the full range of duties. 4. SKILLS/ KNOWLEDGE/ABILITY (a) Communication Skills Post holder should have oral, written and word processor communication skills and be able to communicate effectively in various situations. (ii) Ability to organise information systematically. (b) Knowledge and Ability Applicants should have understanding of the office administrator's role. Applicants must be able to demonstrate the ability to work within a team. 5. ADMINISTRATIVE SKILLS An ability to develop monitoring systems and review the efficiency of administrative office systems. Contractual obligation to attend regular HOUSING OFFICE meetings which might run into late evenings. The post holder must be able to plan her/his own work and also to work on own initiative and under pressure. Candidates must have experience of Microsoft Office, Northgate, Anite. They can easily be trained on Northgate Housing software and anite for filing documents. Be able to demonstrate ability to work as part of the team. (6) ATTITUDE Candidates must demonstrate that they have a positive attitude towards the promotion of the Equal Opportunities Policy within the council and in the services that it provides to the Community

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