Customer support officer jobs in United Kingdom - Page 2

Thinking About a Career Change? Why Not Choose HR? If you've reached a crossroads in your professional life and are looking for a fresh start in a people-focused, rewarding industry then Human Resources might be exactly what you’re looking for. Many of our candidates come from diverse professional backgrounds retail, customer service, administration, healthcare, education, hospitality, and more. What they all have in common is the desire to do meaningful work, support others, and build a stable, long-term career. Our HR Career Change Programme We specialise in helping individuals transition into HR—starting with recognised qualifications and ending with real job opportunities. Whether you're working full-time, part-time, or in between roles, our online learning and personalised recruitment support can help you make a successful move into the HR profession often in just a few months.Please note that this is a training course and fees apply. Why Human Resources? The HR profession is growing steadily across all sectors. As businesses put more focus on employee wellbeing, development, and company culture, skilled HR professionals are more important than ever. Even entry-level roles in HR offer strong salaries, clear progression routes, and opportunities to specialise over time (in areas like learning & development, recruitment, employee relations, and more). Here are typical UK salaries at various stages of the HR journey: • HR Administrator - £27,000+, • HR Assistant - £30,000+, • HR Officer - £35,000+, • HR Advisor - £38,500+, • HR Manager - £55,000+ And with hybrid and remote roles increasingly common in HR, the flexibility is there too. How It Works - Your 3 Step Journey Into HR Step 1 - CIPD Level 3 Certificate in People Practice The CIPD Level 3 Certificate in People Practice is the industry-standard entry point into Human Resources. It's assignment-based (no exams), and is delivered fully online with expert tutor support. • Accredited by the Chartered Institute of Personnel & Development (CIPD), • Covers recruitment, employee relations, HR systems, and more, • Complete in approx. 10-12 weeks at your own pace This course not only boosts your employability—it also gives you the confidence and credibility to take the leap into a new industry. Step 2 - Tailored Recruitment Support Once you're qualified, our Recruitment Support Team will help you translate your background and new qualification into real job opportunities. We’ve been helping career changers break into new roles since 2007—and our 4.8 Trustpilot rating shows how serious we are about your success. You’ll get: • A professionally written, HR-focused CV, • Job-matching advice tailored to your experience and location, • Application support, interview prep, and mock interviews, • Ongoing 1-to-1 guidance to help you land your first HR role Step 3 - Start Your New HR Career Most of our candidates secure their first HR job within 3-6 months of qualifying—and often sooner if they’re based near a major town or city. And to give you confidence, we offer a Money Back Guarantee:If we can’t help you secure a role within 12 months of passing your qualification, we’ll refund your training fees. Flexible, Affordable, Achievable To make things easier, we offer flexible payment options to spread the cost of your training over 12 months—so you can get qualified without financial pressure. Ready to Make the Change? Enquire now and one of our experienced Career Consultants will contact you within 4 working hours to answer your questions and help you take the first step towards a new, rewarding career in Human Resources.

IT SerivceDesk Analyst Location: Uxbridge (Hybrid)Duration: 3 Months Initially Day Rate: £300IR35: Outside Role Overview We are seeking a customer-focused IT Support Officer to provide high-quality, front-line IT support to users within a higher education environment. Acting as the first point of contact for IT queries, you will deliver technical assistance across various channels including in-person, phone, email, and chat. The role requires a proactive approach to problem-solving, a strong customer service ethic, and the ability to work collaboratively within a wider IT support team. Key Responsibilities Provide friendly, professional, and customer-focused front-of-house IT support Assist users with device connectivity, printing, software access, and general IT enquiries Monitor, prioritise, and resolve support tickets within agreed service levels Deploy and support hardware and equipment in line with institutional standards Apply ITIL-aligned service management processes Investigate and escalate incidents, documenting key actions and outcomes Support user testing, pilot rollouts, and feedback gathering for new services Supervise and support junior team members during operational hours Maintain accurate documentation and update the internal knowledge base Deliver basic training and user guidance on supported systems and software Support university events such as exams, enrolment, and registration Ensure compliance with IT and Health & Safety policies, including risk assessments Participate in process improvement initiatives and service reviews

4+ IT - Remote and Part-Time Rapidly expanding IT Company that develps business development software alongside AI with cutting edge technology requires a 2nd lawyer reporting to the CLO. This company has clients across a range of sectors including, banking, healtcare, insurance and retail. The role will focus primarily on commercial contracts, including customer, supplier and partnership agreements, and will also support the Chief Legal Officer (CLO) on day‑to‑day legal and compliance matters. You will work closely with colleagues across key functional areas, including sales, delivery, people and culture and finance, helping the business move forward while managing legal risk in a practical and proportionate way. Experience in the technology / IT / digital / professional services sector is essential. In‑house experience is an advantage but is not essential. Strong candidates from private practice with a transactional focus and a commercial mindset are encouraged to apply. Key Responsibilities: \n\n • Drafting, reviewing and negotiating a range of commercial and technology agreements, for example:\n, • Master Services Agreements (MSAs), • Statements of Work (SOWs) and contract variations, • SaaS / software licences, • Non‑Disclosure Agreements (NDAs), • Partnership and framework agreements\n, • Supporting pre-sales, sales and delivery teams on contract terms, deal structures and standard legal positions., • Managing contracts through to execution, including coordinating comments, maintaining version control and ensuring internal approvals are obtained., • Assisting the CLO with day‑to‑day legal and compliance matters, including risk identification, issue escalation and ad‑hoc legal support., • Applying commercial judgement when assessing legal risk, balancing legal protection with business objectives and delivery timelines., • Contributing to the development and maintenance of contract templates, playbooks and basic legal processes., • Liaising with external legal advisers where required, under the direction of the CLO., • Supporting, where appropriate, on employment and labour law matters (experience helpful but not essential).\n If the role is of interest and you require further information, please contact Brian Littleton at Motus Legal Recruitment on or at

Care Technology Officer Wandsworth & Richmond (Hybrid - 2-3 days in office) £20.03 PAYE / £26.53 Umbrella 3-month contract (likely extension) No DBS required About the Role We are seeking a proactive and customer-focused Care Technology Officer to join the Transformation and Digital Service within a Shared Staffing Arrangement across the London Boroughs of Wandsworth and Richmond. This is an exciting opportunity to contribute to innovative service delivery, using technology to help residents live safely and independently in their own homes. You will play a key role in assessing, installing, maintaining, and promoting care technology solutions while working collaboratively across services and partners. Key Responsibilities • Carry out care technology assessments, installations, and risk assessments across both boroughs, • Work closely with the Joint Control Centre (JCC) and service delivery partners, • Promote care technology solutions across social care teams, health partners, and community organisations, • Review and adapt technology packages to ensure they meet service user needs, • Maintain and repair equipment, arranging replacements where necessary, • Support and train frontline staff on care technology processes and referrals, • Deputise for the Care Technology Manager, including delivering induction training, • Respond to enquiries from residents and stakeholders, providing expert advice, • Monitor system reports and auto-tests to ensure equipment is functioning effectively, • Manage user records within the Alarm Receiving Centre (ARC) system, • Oversee stock control and ordering of equipment, • Stay up to date with the latest care technology developmentsAbout You You will be: • Experienced in care technology, assistive technology, or a similar field, • Comfortable working independently across multiple locations, • A strong communicator, able to engage with a range of stakeholders, • Organised, with experience managing records, systems, or stock control, • Adaptable and confident working across differing processes and teams, • Knowledgeable in systems such as Mosaic (desirable), • Passionate about improving outcomes for residents through innovationWhat's on Offer, • Competitive hourly rate, • Hybrid working flexibility (2-3 days in the office), • Opportunity to work within an innovative, forward-thinking local authority partnership, • Exposure to cutting-edge digital and care technology solutions, • Potential for contract extensionAdditional Information, • Must be able to self-manage workload and work unsupervised, • Expected to travel across both boroughs, • Commitment to equality, diversity, inclusion, and safeguarding is essential Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

The Damilola Taylor Trust (DTT) is a charitable company limited by guarantee incorporated in May 2001 in memory of Damilola Taylor and registered as a charity in July 2001. Our founding mission is to provide inner-city youths with opportunities to play, learn and live their lives free of fear and violence, and with optimism for a future where opportunities abound. We develop the hope, optimism and self-esteem of young people so that they can: Lead healthy lives; Stay in School; Grow up to become independent productive adults; Have lofty aspirations and work to attain their innate potential. For over two decades, we have supported young people through mentoring, education, employability, personal development, life skills, and community engagement programmes that inspire hope, aspiration, confidence, and resilience. As we mark our 25th anniversary this year, we intend to strengthen organisational capacity, expand partnerships, and scale programmes that positively impact young people and communities across London. . We are looking for an experienced, dynamic and motivated Programme Manager to lead the Damilola Taylor Trust’s Executive Team, sustain and scale our core youth-focused programmes in South London, providing consistent leadership and operational stability. As Programme Manager, you will • Manage delivery of the Career pathway programme for schools (CPPFS) courses, which help YP at risk of involvement in criminal activity to engage fully in education by addressing barriers to positive engagement through workshops and career- mentor support at Harris Academies in South London, with a view to reaching 150 students a year., • Support and supervise the Project Coordinator to implement the project “From Tragedy to Legacy” to celebrate the legacy of Damilola Taylor while highlighting the impact the Trust has made in 25 years supporting young people in inner-city areas of London., • Lead the Trust’s collaboration initiative with YouthBuild UK, a South London based charity that trains YP to be work ready in a variety of industries including construction, hospitality, customer care and IT to enhance impact of our Career Search and Skills Development (CSSD) programme., • Design, develop and implement new programmes for delivery in-house or via third party delivery partners, • Agree the Executive Team’s work plan, lead, and motivate staff to create a high-performing team that sustains and scales the impact of our core youth-focused programmes., • Taking the lead with day-to-day administration and management of the Trust’s programmes, you will maintain a database, produce written communications and reports, information leaflets, website updates, budget monitoring, and negotiate with delivery partners, and manage an array of detailed record keeping, • Contribute to organisational planning and development, including supporting our plan of building capacity to create the organisation required to achieve results that we are committed to, • Support our fundraising team through providing feedback, reports and information to support bid writing activities., • Key working relationships, • As leader of the Trust’s executive team, you will work closely with our finance service provider, line manage the Administration Officer and Project Coordinator, and be responsible for delivery of our programmes, • You will develop good working relationships with our project delivery partners, while building in-house capacity for delivery of our main programmes as well as those developed in collaboration with other Social Providers such as YouthBuild UK, • Be involved in sector networking and awareness raising on behalf of the Trust., • Act as an ambassador for the Trust at all times Person specification -Specific experience or skill Key: (E) Essential; (D) Desirable. Experience of designing, developing and implementing charitable programmes especially to support development of young people from disadvantaged backgrounds (E) Significant experience managing delivery of youth-focused programmes in a small but growing charity (E) Strong leadership and team skills to motivate, support and work with a team of youth workers (E) An excellent understanding and a proven track record of relevant experience working with young people (YP) from inner-city areas of high deprivation (E) A positive attitude, high energy and enthusiasm for the work of the Damilola Taylor Trust (E) Excellent communicator, planner and problem solver, a strong team player and an exemplary role model (E) Self-directed, self-motivated with the ability to work on own initiative to plan and manage own and a team’s workload (E) Knowledge, qualifications · Knowledge of situational leadership and general management practices (E) Knowledge of General Data Protection Regulations (E) An understanding of safeguarding of children, young people and vulnerable adults (E) Current DBS certificate (E) but, for a suitable candidate, the post might be offered subject to DBS being obtained) Degree or relevant experience of working in the Social Sector, and or as a Youth work (D) Experience of programme development processes and tools (frameworks, theories of change) (E) Personal qualities Commitment to own continuing personal and professional development Commitment to the mission, vision and values of DTT Flexibility to work in a hybrid job, place based; school locations and virtual Commitment to effective relationship building and collaboration • The Trust is a Safer Recruitment organisation.

• Reports to: Director of Fundraising & Partnerships, • Hours: Full time with flexible hours. Core hours are 10am to 4pm., • Contract length: 13 months, starting in mid-July 2026., • Location: Hybrid. London (Embankment) two days per week and remote working. Benefits: • 25 days annual leave, UK bank holidays and one volunteering day a year, one day for moving home, • A highly competitive pension (up to 11% employer contribution for 5% employee contribution), • Private health insurance, eye tests and medical checks, • Flexible working: core hours from 10am to 4pm with a minimum of two days spent in the office in London each week (Wednesdays and Thursdays), • 24/7 access to counselling and wellbeing resources through our Employee Assistance Programme, • Income protection insurance and life assurance, • Cycle to work scheme, season ticket loan and gym membership loan, • Free access to The Economist content, including an online subscription, our range of apps, podcasts and more ABOUT US The Economist Educational Foundation is a fast-growing charity on a mission to ensure that every child is empowered to think critically and communicate effectively about the world’s most complex current issues. Last year, 10,800 teachers downloaded Topical Talk lessons, reaching 532,000 children in over 86 countries. We are on track to double this number, reaching over 1 million school children by the end of this academic year. Topical Talk helps children join inspiring discussions about the news by providing: • Topical Talk Headlines – award-winning teaching resources for classroom discussions about global news stories, • Topical Talk Festival – the world’s biggest news festival for young people, • Leadership for Change Prize – child-led solutions to complex global issues, • Community partnerships – support and training for teachers via partnerships with Multi-Academy Trusts in the UK and School Districts in America Our programme has received international recognition, including from HundrED as one of the top 100 education initiatives, from UNESCO as a winner of the Global Media and Information Literacy Awards 2022 and from the Money And Inclusion Awards (MAIA) for best content in 2025. THE ROLE We are looking for a highly organised and proactive Senior Fundraising Officer to join our team on a fixed-term contract. Working closely with the Director of Fundraising and the Senior Fundraising Lead, you will ensure our high-value corporate partnerships run smoothly, our high-net-worth events are a success and our external pitches are sharp and well-researched. This role offers a fantastic opportunity to develop your hands-on experience across corporate, trusts and foundations and individual giving within a fast-growing charity backed by a globally recognised brand. RESPONSIBILITIES Research and opportunity generation • Support the team by researching and keeping abreast of new funding opportunities across trusts, foundations, and corporate prospects., • Compile background research to help the team evaluate and pursue new business leads. Funding applications and pitch support • Assist the Senior Fundraising Lead and Director of Fundraising with writing funding applications., • Help structure and draft compelling pitch documents to support the team’s new business goals., • Design and adapt templates for various fundraising documents and pitches. Partnership coordination • Take ownership of the day-to-day coordination of our corporate and institutional partnerships, ensuring exceptional donor care and seamless communication with external stakeholders (e.g., tracking partnership metrics, coordinating meetings, monthly data reporting and managing external communications)., • Deliver external logistics, such as school visits and workshops for corporate partners., • Draft and prepare comprehensive reports for funders, while managing and responding to all ad hoc requests efficiently. Fundraising operations support • Be a key, dependable member of the team, supporting various fundraising work streams to ensure targets are met and team effectiveness is maximised., • Draft supporter newsletters for our donor communications., • Coordinate in-person and online events (e.g., roundtables, fireside talks). REQUIRED SKILLS, ATTRIBUTES AND EXPERIENCE Skills and attributes • Organised: You can manage multiple tasks and deadlines across different projects and teams., • Compelling communicator: You can write with clarity and warmth, tailoring your tone to engage corporate partners and institutional funders., • Team player: You are a positive, helpful presence who is motivated by helping others succeed and willing to lend a hand whenever the team needs you., • Reliable: You are disciplined with deadlines and act as a dependable anchor for the team, managing requests with consistency. Experience You must have: • Fundraising experience: Experience working and/or volunteering in a fundraising capacity., • Pitch and proposal support: Proven ability to write funding applications, grants, or persuasive pitch documents., • Task management: Experience managing multiple tasks or priorities effectively, whether in a work, volunteer, or educational setting., • Professional communication: Experience communicating clearly and professionally in person, via email and phone., • General IT proficiency: Experience using standard office software (such as Microsoft Office and Google Workspace) and a readiness to learn new digital tools. You might have: • Research skills: An ability to conduct thorough background research to identify new potential funding opportunities., • Events and logistics: Experience helping to coordinate events (virtual or in-person), including handling bookings and catering., • Coordination experience: Experience in a support, coordination, or customer-facing role within a charity, sales, or account management environment. We’re particularly keen for you to apply if you are from a community under-represented in the charity sector or have lived experience of facing extra barriers because of your background.

Locum Private Sector Housing Officer Agency Contract - London Borough of Harrow • We are currently recruiting for an experienced Private Sector Housing Officer to join the London Borough of Harrow on an agency basis., • This is an excellent opportunity for a motivated and confident enforcement professional with experience in private sector housing, inspections and statutory enforcement., • The successful candidate will play a key role in helping the Council meet its statutory obligations relating to housing standards, public safety and private sector housing enforcement., • Working within a customer-facing frontline environment, you will carry out inspections, investigations and enforcement activities across the borough, often in challenging situations, while delivering excellent customer service and professional advice. Key Responsibilities • Carry out inspections and investigations relating to private sector housing enforcement, • Prepare, draft, serve and follow up on formal and informal statutory notices, • Instigate enforcement action, prosecutions and attend court proceedings to present evidence where required, • Deliver high-quality customer service, ensuring residents and stakeholders are updated throughout case progression, • Provide technical and legal advice to residents, businesses and partner organisations, • Install, operate and interpret monitoring equipment where required, • Work collaboratively with internal departments, external agencies and professional bodies, • Represent the Council at committee meetings, external forums and partnership meetings, • Assist in the development of procedures, service improvements and publicity campaigns, • Support joint initiatives across Council services and partner agencies, • Maintain accurate records and comply with Council policies, procedures and statutory requirements Working Pattern • Approximately 25% – 40% office-based, • Approximately 60% – 75% site visits across the London Borough of Harrow, • Flexible working required to meet service needs, • 10% – 20% of duties may take place outside normal working hours, including evenings and weekends Essential Requirements • Previous experience within Private Sector Housing or Environmental Enforcement, • Strong knowledge of housing enforcement legislation and statutory processe, • Experience preparing enforcement notices and legal documentation, • Ability to conduct inspections and investigations independently, • Experience attending court proceedings and presenting evidence desirable, • Excellent communication and customer service skills, • Ability to manage challenging situations professionally and confidently, • Strong organisational and case management skills, • Commitment to ongoing professional development, • Full current UK driving licence We’re Looking For The ideal candidate will be: • Confident working within a frontline enforcement environment, • Able to work independently and as part of a wider enforcement team, • Professional, resilient and highly organised, • Comfortable managing a varied workload and prioritising effectively, • Skilled at building positive working relationships with colleagues, residents and partner agencies Why Apply? • Opportunity to work within a well-established London local authority, • Varied and rewarding enforcement role, • Excellent experience within private sector housing enforcement, • Collaborative and supportive team environment, • Dynamic role combining office, site-based and partnership working If you are an experienced Private Sector Housing Officer looking for your next agency opportunity within local government, we would love to hear from you. Apply now or contact Ross Welton directly for more information.

The company Specialising in providing highways maintenance and management services to both public and private sector clients. They provide highways maintenance, cover network management, emergency response services, and traffic management. They have a strong focus on safety, sustainability and innovation, which enables them to deliver services and large-scale, complex projects in an efficient and environmentally friendly manner. The role As the Public Liaison Officer & Administrator you will play a key role in supporting both the local community and the wider project team throughout the works programme. You will help maintain positive relationships with local stakeholders while also assisting with day-to-day office administration and coordination duties. Your role will comprise of the following elements: • Identifying, making initial contact with and maintaining engagement with local businesses and residents directly affected by the works., • Acting as a point of contact for enquiries from residents, businesses and local stakeholders regarding construction activities., • Supporting the project team with general office administration, document management and scheduling., • Logging and responding to enquiries in a professional and timely manner., • Helping to coordinate meetings, maintain records and support stakeholder engagement activities., • Providing administrative support to ensure the smooth running of the project office. About you Alongside your excellent relationship building skills, you will ideally come from a civil engineering background you will fit into the following specifications: • Strong communication and customer service skills., • Previous experience within a public liaison-based role and administration., • Able to build positive working relationships with a broad range of people., • Able to work independently and as part of a team. Paying up to £200 per day via umbrella PAYE If this sounds like your next role, get in touch with the Pave team today to find out more or apply now!

About the role We’re looking for a skilled Senior Information Security Officer to join Definely at a pivotal stage of growth. In this role, you’ll take ownership of implementing and maintaining our security standards, supporting compliance programs, and promoting secure practices across engineering and business teams. You’ll play a key role in ensuring our systems and processes align with ISO 27001 and SOC 2 requirements, contributing to risk assessments, and supporting incident response activities. Working closely with product and engineering teams, you’ll help embed security into the design of our Microsoft Word add-ins and AI-driven features. As we scale, you’ll also provide IT support across the business, helping to manage devices, onboard new team members, and support day-to-day IT operations to ensure our people can work securely and efficiently. This is an exciting opportunity to have a direct impact on the security posture of a fast-growing LegalTech company, helping safeguard enterprise customers’ most sensitive data while also shaping how we scale IT and security together. What you'll do: Governance & Compliance • Own and evolve Definely’s Information Security Management System (ISMS)., • Lead ISO 27001 and SOC 2 Type II audits, ensuring controls remain effective., • Drive readiness for ISO/IEC 42001 AI certification, • Apply prior experience successfully obtaining ISO and SOC certifications, • Manage customer due diligence requests and run Definely’s SafeBase-powered Trust Center; streamline customer security questionnaires, DPAs, and RFP security sections. Product & Engineering Partnership • Embed secure SDLC practices across product teams, from design to release., • Perform threat modelling, define non-functional security requirements, and review designs for security impact., • Guide security considerations in our AI/LLM-enabled products. Risk & Incident Management • Own the company-wide incident response plan and lead tabletop exercises., • Perform ongoing risk assessments, vendor security reviews, and DPIAs., • Ensure strong access management, secrets management, and cloud security hygiene. IT Support & Operations • Provide day-to-day IT support for employees, including device management, troubleshooting, and access provisioning., • Support onboarding and offboarding processes to ensure secure and efficient setup of accounts, devices, and permissions., • Help scale internal IT processes and tooling as the company grows. Enablement & Communication • Deliver security training and awareness across the company., • Communicate risks and incidents clearly to technical and non-technical stakeholders. What you'll bring: • Proven experience in information security within a SaaS or product led environment, • Strong track record of delivering ISO 27001, SOC 2, or similar certifications, with interest in ISO/IEC 42001 AI standards, • Experience with compliance tooling such as Drata and working with ISO auditors, ideally in the UK, • Solid understanding of GDPR and data protection best practices, • Deep knowledge of secure SDLC, threat modelling, and securing AI and LLM based systems, • Strong cloud security expertise across Azure or AWS, including access control, secrets management, and incident response, • Experience running IT operations in a scaling business, including device management, SaaS tooling, and identity systems such as SSO and IAM, • Excellent communication skills, with the ability to work cross functionally and manage customer security and due diligence processes, • Relevant certifications such as CISSP, CISM, CCSK, or ISO 27001 Lead Auditor, and a degree in a related field What we can offer you: • 💰 Competitive salary & annual bonus, • 📈 Equity in Definely, • 🎉 Quarterly team socials + holiday parties, • 🏠 Hybrid working + 🌍 1 month “work from anywhere”, • 🏖️ 25 days holiday + bank holidays, • 🎂 Take your birthday off, • 📚 £750 annual learning & development budget, • 🩺 Private healthcare (incl. dental & optical), • 👶 Enhanced parental leave + Workplace Nursery salary sacrifice scheme, • 🚲 Additional perks: Cycle to Work, • 💻 Top-quality equipment About Definely Definely builds specialist review tools for lawyers working on complex contracts. As AI accelerates the volume and pace of legal decisions, Definely ensures lawyers can understand the full structure of a contract, see the implications of every change, and negotiate with confidence and control. Launched in September 2020 by Nnamdi Emelifeonwu and Feargus MacDaeid, who worked together at Freshfields, Definely is trusted by over 150+ in-house legal teams and private practice firms, with thousands of users globally. Its customers span top Magic Circle and AMLaw 200 firms, including A&O Shearman, Slaughter and May, DLA Piper, KPMG, Samsung and IKEA. Definely recently raised its Series B and is backed by Microsoft, Google, and Octopus Ventures. This is a rare opportunity to shape a new category at the moment it becomes essential. Data Privacy Notice By submitting your application, you agree that DEFEYENE LEGAL SOLUTIONS LIMITED ('Definely') may collect, process, and store your personal data as part of our recruitment process. We will use the information you provide to assess your qualifications for the role you are applying for and to communicate with you regarding your application.Your personal data will be stored for up to 12 months, after which it will be securely deleted unless we have another lawful basis to retain it. You have the right to access, correct, or request the deletion of your data at any time.For more details on how we handle your personal data and your rights, please send us an email to hr@definely.com and we will send your our privacy policy.

4Recruitment Services are seeking a Service Charge Officer to assist our housing association client based in North London. You will be responsible for ensuring there is accurate, consistent, timely and transparent reporting and accounting of service charges for all residents, across all tenures. The role is very much a customer orientated role, dealing with any queries, complaints or challenges to any aspect of service charges that have been issued to leaseholders. Therefore you MUST have a good technical understanding of service charges as well as being competent with Excel. The client will allow hybrid working once training has been completed. You will only be required to attend the office once per month. DUTIES AND RESPONSIBILITIES INCLUDE: • Handle service charge enquiries from residents and internal staff, • Work with your managers to answer escalated customer complaints, • Work closely with the analysts prior to service charge estimates and actuals are sent to ensure accuracy, • Investigate and where necessary make service charge adjustments in ERP, • Participate and contribute to projects relating service charges, • Liaise with key stakeholders to ensure accuracy of service charges, • Ensure emails sent to the service charge mailbox are responded to accurately in a timely manner, • Ensure all enquiries from residents are acknowledged, • When necessary attend face to face meetings with residents to resolve disputes, • Support the rent team with any service charge queries, including those from local authorities ESSENTIAL REQUIREMENTS: • Previous experience of dealing with leaseholder enquiries., • Understanding of Landlord and Tenant legislation and best practice, with more detailed knowledge of aspects that relate to service charges., • Knowledge of the application of service charges in the social housing sector., • Good numeracy skills, • Proven excel skills, handling, manipulating and checking large volumes of data Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on or email

Job Advertisement: Student & Academic Support Officer Are you passionate about enhancing the student experience and providing exceptional support in an academic environment? Our client, a renowned educational institution in London, is seeking a dynamic and dedicated Student & Academic Support Officer to join their team on a temporary basis with potential for permanent placement. Location: London (3 days onsite per week)Contract: 5 months (with temp to perm potential)Rate: £19.59 per hour PAYE What You'll Do: As a Student & Academic Support Officer, you will play a vital role in delivering a high-quality student experience. Your key responsibilities will include: • Providing seamless customer service to staff and students, addressing queries via multiple channels, including phone, email, and face-to-face interactions., • Student Support Duties: The role involves answering student queries about programmes and modules, providing general support, and engaging in specialist tasks such as managing complex cases with guidance from experienced colleagues, • Managing complex student cases, ensuring confidentiality and data integrity., • Marking Tracker Updates: The role includes updating a large marking tracker spreadsheet alongside three or four colleagues, monitoring assignment completion, and escalating issues when marking is not completed on time, • Assisting with the monitoring of student attendance, including data collection and record-keeping., • Supporting course teams with tutorial organization, communication, and module sign-ups., • Organizing student progression boards and academic advisor allocations., • Collaborating with colleagues to facilitate University-wide activities such as enrolment, Welcome Week, and graduation., • Maintaining and populating course Moodle pages and supporting various course-level activities, from student events to external speaker arrangements. Who You Are: The ideal candidate will possess: • A degree or equivalent work experience., • Requires some knowledge of university operations, ideally from a background in university administration or student support, • Strong relationship-building skills with professional and academic staff at all levels., • Proficiency in IT systems and Microsoft packages., • An understanding of confidentiality and equality issues related to staff and student matters. What Sets You Apart: • A self-motivated and proactive problem solver with a knack for analysing options and making informed decisions., • Experience in servicing academic committees, including minute-taking and report writing., • A good grasp of broader issues affecting students within the sector., • Familiarity with Quality Assurance processes in Higher Education. Skills You Bring: • Creativity in identifying and implementing improvements to procedures and systems., • Excellent numeracy skills for data analysis using spreadsheets., • Outstanding written and oral communication skills, enabling effective interaction with individuals both internally and externally. Why Join Us? This is a fantastic opportunity to contribute to a vibrant academic community while developing your skills in a supportive environment. If you're enthusiastic about making a difference in students' academic journeys and thrive in a collaborative setting, we want to hear from you! How to Apply: Ready to embark on this exciting journey? Please submit your CV and a cover letter detailing your relevant experience and why you would be the perfect fit for this role. Join us in shaping the future of education! Your next adventure awaits! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

The post holder will deliver effective B2C and B2B marketing campaigns to support recruitment targets. Responsibilities include lead generation, media campaign delivery, content and copy creation, SEO and social media support. Client Details Our client is a reputable university in Central London who are looking to hire a marketing officer Description Marketing & Campaigns • Deliver B2B and B2C campaigns across digital, email, paid media, and events., • Optimise customer journeys and support agency partnerships to drive engagement and conversions.Content & Digital, • Create and manage content for websites, email, social media, case studies, and campaign assets., • Oversee creative production and ensure all communications align with the brand's guidelines., • Manage email campaigns, website updates, SEO, and digital reporting.Research & Collaboration, • Analyse campaign and audience data to improve marketing performance and engagement., • Conduct market and competitor research to support strategic decision-making., • Collaborate across teams to deliver initiatives, improve processes, and develop innovative marketing approaches. Profile Experience supporting the delivery of multi-channel marketing activity, including email, social media, and paid digital campaigns. Ability to write and adapt content for different audiences and formats, including print, web, and social media. Familiarity with SEO and analytics tools to support campaign performance and reporting. Experience of higher education or marketing towards executives and professional learners. Job Offer Day rate ASAP start hybrid working 1 stage interview online Reporting into the Marketing Manager

Billing & Collection Officer Rate of pay: £18.65 PAYE / £24.65 Umbrella per hourJob Type: Temporary (until December 2026)Location: Wembley An opportunity has arisen for a Billing & Collection Officer to support the billing, collection, and recovery of a range of debts. This role ensures accurate administration and maximises income collection in line with legislation, policy, and best practice. You will handle customer queries, maintain records, and manage recovery processes while delivering high-quality customer service across multiple channels. Day-to-Day Duties • Administer billing and collection across Council Tax, Business Rates, Adult Social Care Debt, Parking, Sundry Debt, and Housing Benefit Overpayments, • Identify liable parties, assess liability periods, and apply discounts, exemptions, and reductions, • Maintain accurate and up-to-date billing and customer records across systems, • Respond to customer enquiries via phone, email, correspondence, face-to-face and online channels, • Manage cases through recovery stages to maximise collection and reduce arrears, • Negotiate payment arrangements, considering customers’ circumstances and ability to pay, • Monitor payment plans and take further recovery action where required, • Process and update data in line with information governance and data protection policies, • Handle complaints, service requests, FOI and SAR queries accurately and on time, • Liaise with internal teams, external stakeholders, enforcement agents, and relevant agencies, • Support fraud prevention activity and investigations where required, • Submit updates to the Valuation Office Agency (VOA) and resolve discrepancies, • Assess cases for hardship relief or write-offs in line with policy, • Carry out reconciliations and manage housekeeping tasks (e.g. payment exceptions, suspense accounts), • Contribute to service improvements and process enhancements, • Manage complex recovery cases including bankruptcy, charging orders, and committal proceedings, • Investigate complex enquiries, complaints, and account issues, • Support and mentor junior staff where required, • Handle member enquiries and draft responses Experience Required • Experience in a customer-facing role handling enquiries, transactions, and complaints, • Experience working with administrative processes and adapting to service needs, • Experience managing data accurately and handling confidential information, • Understanding of debt recovery and billing processes (Council Tax desirable), • Good working knowledge of Microsoft Office (Excel, Word, Outlook) and case systems, • Strong numeracy and literacy skills, • Experience delivering services across multiple access channels Skills & Abilities • Strong customer service skills with the ability to support a diverse customer base, • Ability to handle sensitive or challenging situations calmly and professionally, • Excellent communication skills (written and verbal), • Analytical thinking and problem-solving ability, • Strong organisational skills with the ability to meet deadlines, • Ability to work independently and as part of a team, • Confidence in interpreting legislation, policies, and procedures, • Negotiation and influencing skills to support recovery outcomes, • High attention to detail and accuracy, • Ability to maintain confidentiality and act with integrity To apply, please submit your CV detailing your relevant experience.

Neighbourhood Housing Officer Adecco are recruiting on behalf of the Local Authority for a Neighbourhood Housing Officer. Contract Details: Type: Temporary for 2/3 months Pay: £22.02 per hour (PAYE) / £29.30 per hour (Umbrella) Assignment Location - Northolt Housing Hub Working Arrangements: Fully office based/onsite* Hours: Full time, 35 hours per week (Monday to Friday) About the Role:We are seeking an experienced and customer-focused Housing Officer to deliver a high-quality housing management service to residents within the community. The successful candidate will support residents across a range of tenures, ensuring excellent tenancy management, neighbourhood standards, and resident engagement. This is an exciting opportunity for a proactive individual who is passionate about delivering exceptional housing services and supporting residents to sustain their tenancies. Key Responsibilities: Manage a designated patch of properties, including Social Housing tenants, leaseholders, and sheltered residents Deliver excellent customer service to residents and service users Manage tenancy-related casework including tenancy sign-ups, terminations, mutual exchanges, succession applications, and transfers Conduct estate inspections, home visits, and resident meetings Work collaboratively with internal departments and external agencies to support vulnerable residents Support residents with tenancy sustainment and signpost to relevant support services where appropriate Respond to complaints, enquiries, and correspondence within agreed timescales Monitor communal areas and ensure health and safety issues are addressed promptly Assist with safeguarding vulnerable residents and making referrals where necessary Support legal processes including court attendance and enforcement action where required* Maintain accurate records and ensure compliance with housing policies and legislation Essential Skills and Experience: Experience of managing Social Housing residents Experience of delivering exceptional customer service Possess a knowledge of relevant housing legislation and industry standards to ensure compliance and effective policy implementation Ability to work as part of a team Good verbal and written communication skills to communicate effectively with a wide range of stakeholders, including residents, staff, and external partners Ability to problem-solve quickly and identify challenges and develop practical, effective solutions Ability to negotiate with various parties and resolve conflicts to achieve positive outcomes and maintain harmonious relationships Ability to plan, organise and produce work of a high standard* Understanding of Equality & Diversity principles and the ability to apply them to service provision while respecting confidentiality and the dignity of others Apply Now:If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Housing Liaison Officer To be part of a team delivering a high quality, consistent, flexible, value for money comprehensive service to tenants including, new tenancies and tenancy changes interviewing service users and dealing with general enquiries. Housing Liaison Officer To be responsible for a range of tenancy management duties and be a visible presence with residents on our estates. Ensuring tenants are well cared for, neighborhoods are clean and safe and resident satisfaction is high • To take part in the organisation’s response to emergencies, helping to co-ordinate actions and providing support to residents., • To respond to and manage incidents of low level anti-social behaviour, including harassment, nuisance, and neighbour disputes, taking appropriate action in liaison with Haringey Council, Police and other agencies. To take enforcement action to resolve anti-social behaviour and breach of tenancy matters and to refer particularly complex issues to a Senior Housing Officer., • To support the effective management and re-letting of void properties by carrying out pre-termination visits; accompanied viewings; sign-ups and new tenant visits promptly and ensuring that new tenants are aware of their responsibilities under the tenancy agreement., • To give general advice on housing options including transfers or any other tenancy related issues including supporting new tenants as appropriate to settle into their homes., • To ensure robust tenancy sustainment working across the patch, where possible, working with internal and external partners to bring about successful outcomes, escalating particularly complex cases to the Senior Housing Officer where appropriate., • To carry out tenancy checks, referring possible issues for further investigation. Serve Notice to Quit or Notice of Seeking., • To undertake visits to tenants and their representatives as and when necessary. This will include both routine visits and ad hoc visits in response to specific issues such as arrears, anti-social behaviour, rehousing need or vulnerability; and following visits to agree and implement a plan of action to address concerns and issues arising from visits, including liaison with other teams and agencies to ensure required services are provided and cases are resolved., • To carry out regular visits to vulnerable residents, act on and identify cases of vulnerability devising a plan of action and co-ordinating with other agencies to ensure that needs are addressed., • To respond to correspondence/ complaints/ enquiries from a wide range of audience categories., • Ensure proper file systems are maintained and documents are uploaded promptly to enable easy access to relevant information, including other teams and setting up new document sets when required., • To understand tenancy law, the rights and responsibilities of social housing landlords and tenancies and how tenancies are ended., • To attend resident association meetings developing strong and committed partnerships with RAs, Leaseholder groups, Advocates, and other recognised bodies on matters relevant to tenancy management. This will include attending meetings outside normal working hours, as deemed appropriate., • To engage effectively with Members, engaged residents, and external partners liaise effectively with HB/CTB, DWP, CAB and relevant others to minimise overpayments, maximise benefit entitlements and additional payments such as DHP or social fund., • To represent the service positively and professional at all levels, and delivering excellent, customer-focused services using feedback to effect improvements., • To meet all performance targets set and use performance information to support learning.

Technical Officer/ Clerk of Works (Repairs & Maintenance) Based in South East London/ KentCirca £45,500 + benefitsApplications close: 22nd June About the Organisation We are working exclusively with Keniston Housing Association, a well-respected, community-focused housing provider committed to delivering high-quality homes and excellent service to its residents.As a smaller organisation, Keniston offers a hands-on, collaborative environment where individuals can make a visible impact and take real ownership of their work.The RoleKeniston is seeking a Technical Officer to support the delivery of responsive repairs, voids, and planned maintenance across its housing stock.This is a varied, site-focused role where you'll act as the key technical point of contact, ensuring works are delivered to a high standard, on time, and with excellent customer service. Key Responsibilities • Carry out pre- and post-inspections of repair works, identifying defects and ensuring quality standards are met., • Diagnose building issues and specify appropriate remedial works, • Oversee void properties, including inspections, scoping works, and monitoring progress to completion, • Act as Clerk of Works on larger void projects and planned programmes such as redecorations and component replacements, • Manage contractors on site, ensuring delivery against time, cost, and quality expectations, • Provide technical advice to internal teams and support decision-making on repair issues, • Identify major defects or insurance-related issues and support claims processes, • Maintain accurate records and reporting using digital systems About You • Strong practical knowledge of building construction, repairs, and defect diagnosis, • Experience in a Technical Officer, Repairs Inspector, Clerk of Works, or similar role, • Background in housing, property maintenance, or construction, • Confident managing contractors and overseeing work on site., • Excellent communication skills with a focus on customer service and resident satisfaction, • Ability to manage multiple priorities and work independently, • Full UK driving licence and access to a vehicle required Why Join Keniston? • Opportunity to work in a close-knit, supportive team, • A hands-on role with real ownership and variety across repairs, voids, and projects, • Strong focus on delivering high-quality homes and resident outcomes, • Chance to make a visible impact within a community-driven organisation How to Apply This role is being managed exclusively. For more information or a confidential discussion, please get in touch. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job Title: Principal Development Management Officer Job Title:Salary: £58,000 - £65,000 per annumHours: 35 hours per weekLocation: Barking, London Penguin Recruitment is delighted to be supporting a leading organisation in the appointment of an experienced Principal Development Management Officer to join a high-performing and fast-paced Development Management Team in one of London's most significant growth areas. This is an excellent opportunity for a motivated and commercially aware planning professional to contribute to a forward-thinking service recognised for delivering best-in-class performance. The successful candidate will demonstrate strong technical expertise, exceptional organisational skills, and a proactive, solutions-led approach, alongside a clear commitment to high-quality customer service. The Role Working within the Development Management function, you will play a key leadership role in delivering complex and high-profile planning projects. You will collaborate closely with senior colleagues across planning, transport, infrastructure, and design functions, as well as elected members and key stakeholders. Key Responsibilities • Lead on a wide range of Development Management and Spatial Planning projects, including pre-application advice, planning applications, and appeals, • Manage complex major and strategic applications of regional and national significance, • Represent the organisation at hearings, public inquiries, and examinations, • Prepare and present high-quality reports and briefings to committees, elected members, and senior stakeholders, • Undertake robust planning assessments in line with the Local Plan, regional strategies, and national policy frameworks, • Manage a complex personal caseload while supporting workload distribution across the team, • Supervise and mentor junior staff, contributing to team development and performance, • Engage with developers, stakeholders, and the wider community to support high-quality development outcomes, • Provide expert advice on conservation, listed buildings, ecology, and tree preservation matters, • Deliver professional guidance to the public and stakeholders, including in challenging or sensitive situationsAbout the Team The Planning function has undergone significant transformation, with a focus on delivering a commercially aware, efficient, and customer-focused service. The team operates in a dynamic environment, supporting ambitious regeneration and growth objectives. Candidate RequirementsEssential Experience & Knowledge • Degree in Town Planning (or related discipline) with eligibility for professional membership (e.g. RTPI), or working towards accreditation, • Strong working knowledge of planning legislation, policy, and practice, • Proven experience handling complex planning applications and major developments, • Experience mentoring or supporting junior staff, • Demonstrable ability to innovate and improve service delivery, • Understanding of how legislative and policy changes impact planning services, • Experience working in a high-pressure environment with competing priorities, • Strong IT skills, including use of standard office and planning systemsAdditional Information, • Competitive salary and benefits package, including 30 days annual leave and pension, • Hybrid working arrangements, with a minimum of two office days per week Interested? The hiring manager is looking to meet with suitable candidates ASAP so if you meet the above criteria, please contact Josh Jones on or

White Collar Factory (95009), United Kingdom, London, London Senior Manager Architect - Data Our Mission We’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list. Hear from our team about what it’s like working at Capital One UK. About the role Do you love shaping the architectural technical direction of large, complex Data transformation initiatives? It’s an exciting time at Capital One UK - We’re on a mission to unlock organisational pace and Data agility, through creating our next generation, cloud-based data ecosystem, to unlock the power of data, increase financial inclusion and deliver transformative, real-time, intelligent experiences to our customers. Capital One’s Data team is responsible for the data ecosystem, which covers the holistic data lifecycle, from the capture of high-quality customer data in real-time, the structuring, storage and processing of that data for insight, to the usage of the data in event driven applications, ML and AI. As a Senior Manager Architect in Data you will be an experienced technical leader bringing business, industry and deep technical understanding to shape the architecture direction and evolution of the data ecosystem, across Cloud-scale Distributed Data Processing, Storage & Curated Data Consumption. You will invest in architecture excellence across the Data team, and foster innovation to unlock value across our user community of Engineers, Data Scientists, Data Analysts & Data Governance associates. Come and help us shape the future of financial services in the Cloud. What you’ll do • Shape the architecture direction and evolution of the data ecosystem, across Cloud-scale Distributed Data Processing, Storage & Curated Data Consumption, • Influence Senior stakeholders, Internal customers & Enterprise partners, gaining consensus on key technology decisions and architecture direction of the data ecosystem, • Own and evolve architecture artefacts including reference architectures, Architecture Decision Records, and technical standards for your domain, • Partner with Product Management, Engineering, Cyber and our user community of Engineers, Data Scientists, Data Analysts and Data Governance associates, solving their challenges through Data Technology, to unlock business value, • Be a passionate advocate for the data ecosystem and data technology, driving wide awareness and usage aligned to Enterprise architecture standards and patterns, • Enable simplification across our architecture, processes and technologies, by encouraging and fostering UK standardisation, the reuse of appropriate industry SaaS solutions, and adoption of Enterprise standards, patterns, capabilities and platforms as appropriate for each use case, • Nurture and grow architecture excellence & culture within the Data team, leading technical design reviews & driving architecture best practice both within the team and the broader Architecture organisation, • Collaborate with your peers in UK architecture and engage in the wider Enterprise architecture group What you’ll bring • Demonstrable experience as a hands-on Senior Manager Architect, in a large, complex data led organisation, • Deep understanding & hands-on leverage of Modern, Cloud scale Data Technologies, with specific expertise in Distributed Data Processing architectures (Spark, PySpark, Python, Airflow), ELT data processing underpinning Data LakeHouses and Data Products for scaled use within ML & AI, • Expertise in Streaming Data, Event Driven Design, Data Governance & the AWS Cloud Technology stack (e.g. Glue, ServerLess, DynamoDB), • A track record in leading the architecture vision, design & implementation of Enterprise scale data applications, with specific focus on Distributed Data Processing systems, Data LakeHouse, Data Products, Streaming data, ML & AI platform capabilities, • Working knowledge of ML and Generative AI, including the leverage of Agentic AI based systems within the Architecture and Software Development lifecycle, • Excellent communication skills, effortlessly navigating across tech, architecture, product and senior stakeholders to achieve alignment, • Proficiency in software development principles, patterns, and practices including CI/CD, • Passion for growing architectural and data led thinking, with experience in embedding & scaling this within in a large Enterprise setting, • An ability to shape the adoption of modern Data Technology and support the evolution of a Data driven culture, across a scaled, cross functional organisation, • There is no one type of architect; you are the glue that adds value where it’s needed. To achieve this you are flexible, adapting your approach to meet the needs of the team, initiative, or product. You solicit differing views, are willing to change your mind and perspective as you learn more, and are adept at building consensus to align stakeholders to a common direction, • Experience in Financial Services or Regulated sector beneficial Where and how you'll work This is a permanent position which can be based in either our London or Nottingham offices. We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. What’s in it for you We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: • Wealth & Future: Competitive pension and performance-based bonus schemes, • Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days., • Health: Access premium care through our private medical insurance., • Family Support: We champion your milestones with enhanced parental leave. A full list of our benefits is available here. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programs to associates. Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

This East London Authority are looking for a Benefits and Hosuing Needs Officer. Details of the role are: Service Delivery relating to Benefits and Housing Needs including the assessment of Housing Benefit and Council Tax Reduction; discretionary payments; welfare reform; homeless prevention and the provision of housing advice; homeless assessments and reviews; the Council’s Housing Register; Lettings and the allocation of social housing and related initiatives; Housing supply and procurement; the management and maintenance of temporary accommodation and associated financial monitoring, payments and income collection; complaints, Member enquiries and FOIs. To perform all functions within the Benefits and Housing Needs Service namely the processing of Housing Benefit, Council Tax Reduction, Discretionary Housing Payments, welfare reform support including discretionary schemes, homelessness prevention and advice, homeless assessment, housing register applications, lettings of housing, housing supply and procurement, management and maintenance of temporary accommodation, financial monitoring and maintenance, payments, complaints, members and mayoral enquiries and FOI requests. To deliver an efficient, high quality and customer-focussed service for a diverse client group including high numbers of vulnerable and disadvantaged households. To mentor both new members of staff and staff from other areas in legislation, practice, procedures, performance of duties and guidance on complex case work. To protect the public purse and assets of the Council by identifying and preventing fraud and error in all duties. To apply the relevant legislation, procedures, caselaw, guidance, audit recommendations, to conduct rigorous, robust and accurate assessments. To identify holistic and cost effective solutions through casework and joint working with other services, stakeholders, partners and agencies. To assist with the development of initiatives to meet all aims of the service, including increasing supply of properties, contract management and monitoring, mobility and re-location, with pan- London and regional partners where necessary. To work co-operatively across the Benefits and Housing Needs Service to promote an effective, efficient and holistic service to residents in the borough. To offer support and advice to customers and signpost to partners. To conduct visits to customers and properties to fully carry out statutory and corporate duties, including residency checks and assisting vulnerable members of the community. For more information or details of other roles, please contact Jade at Social Care Locums or visit our website to upload your CV.

We are seeking a motivated and customer-focused Housing Officer to join our Housing Services team. You will play a key role in delivering high-quality tenancy management services, supporting residents, and ensuring safe, sustainable and well-managed communities.Working across a defined patch, you will be responsible for managing tenancies, resolving complex housing issues, and working closely with residents, colleagues, contractors, and partner agencies to deliver excellent housing outcomes.Key Responsibilities • Manage a patch of properties, delivering effective tenancy and neighbourhood management services., • Act as the main point of contact for residents, handling enquiries, complaints, and tenancy-related issues., • Manage tenancy matters including sign-ups, assignments, successions, mutual exchanges, and tenancy breaches., • Investigate and resolve cases of anti-social behaviour (ASB), working in partnership with relevant agencies where required., • Carry out estate inspections and identify issues relating to repairs, cleanliness, safety, and environmental improvements., • Work closely with contractors and internal teams to ensure timely resolution of repairs and maintenance issues., • Support residents to sustain their tenancies, with a focus on prevention of homelessness and early intervention., • Prepare reports, case notes, and legal documentation for tenancy enforcement and court action where necessary., • Ensure compliance with housing legislation, tenancy agreements, safeguarding policies, and organisational procedures., • Contribute to service improvement by identifying trends, sharing insights, and recommending changes to practice.About YouWe are looking for someone who is confident, resilient, and committed to delivering excellent customer service. You will have strong communication and problem-solving skills, with the ability to manage a varied workload in a fast-paced environment.You will also bring:, • Experience in housing management, tenancy management, or a similar customer-facing role, • Knowledge of housing legislation and tenancy law (desirable), • Experience dealing with ASB, complaints, or complex resident issues, • Strong organisational skills and ability to manage competing priorities, • Ability to work independently and as part of a team, • A commitment to equality, diversity, and delivering fair outcomes for residentsIf you have the relevant skills then please apply today!

Spencer Clarke Group are seeking a Housing Officer for a Local Authority Client in West London. In this role you will manage a patch of tenancies and estates, providing a proactive and customer-focused housing management service to residents. Duties: • Manage a patch of tenancies, leases and licences, providing day-to-day housing management., • Handle anti-social behaviour cases and support resolution with residents and partners., • Carry out estate inspections, tenancy checks and ensure properties are well managed., • Deliver a responsive, customer-focused service, resolving queries and neighbourhood issues. Qualifications and Experience: The successful candidate will have the following skills / experience: • Experience in housing management, tenancy sustainment or a similar frontline service role., • Experience dealing with customer enquiries and resolving issues in a timely and professional manner., • Experience of managing a varied workload and prioritising competing demands., • Experience working with residents, partners or stakeholders in a community-focused environment. What's on offer: Salary: £23+ph may negotiate higher for exceptional candidates, based on experience Contract type: 3-6 months minimum Hours: Monday to Friday, 36 hours per week How to apply: • Once your CV is received, if you are successful, you will be contacted., • Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion., • For any further questions, please contact Taylor Kirkham on . INDSCGTK

Adecco are currently recruiting several experienced Housing Solutions Officers to join a fast-paced Housing Demand team within a London local authority. This is a fantastic opportunity to play a key role in preventing and relieving homelessness, supporting vulnerable residents, and delivering impactful housing outcomes. • Housing Solutions Officer, • Public Sector - Local Authority, • Temporary Role - 3 months with possible extension, • Full Time - Monday to Friday, 35 hours per week, • £245 per day Umbrella inside IR35, • IT Equipment Provided, • ASAP Start, • Hybrid Working - 2 to 3 days per week in office (based in Ealing), remainder at home About You You will be an experienced Housing Officer with a strong background in homelessness prevention and casework within a local authority or similar environment. Essential skills & experience: • Strong knowledge of Housing Act 1996, Homelessness Reduction Act 2017, and relevant case law, • Proven experience managing complex caseloads and delivering outcomes in a fast-paced environment, • Confident conducting interviews, assessments, and drafting detailed decision letters, • Excellent communication skills, with the ability to explain complex legal matters clearly to customers, • Strong negotiation and problem-solving skills, particularly with landlords and support services, • Customer-focused approach with empathy for vulnerable individuals, • Organised, resilient, and able to work to strict statutory deadlines Key Responsibilities • Assess homelessness applications in line with Housing Act 1996 (Part VII) and the Homelessness Reduction Act 2017, • Make robust, legally sound decisions on eligibility, priority need, and intentionality, • Take proactive steps to prevent and relieve homelessness through early intervention and casework, • Interview and support customers at risk, providing clear advice on housing options and alternatives, • Negotiate with landlords and partners to secure sustainable accommodation solutions, • Liaise with internal departments, legal services, and external agencies to deliver positive outcomes, • Maintain accurate case records and ensure compliance with statutory duties, • Identify safeguarding concerns and support vulnerable households appropriately, • Contribute to reducing reliance on temporary accommodation and improving service outcomes Why Apply? • Competitive daily rate, • Flexible hybrid working arrangement, • Opportunity to contribute directly to reducing homelessness and improving residents' lives, • Work within a collaborative, high-performing local authority team Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

• Adecco are currenty recruiting for a Housing Solutions & PRS Officer (Universal Credit) to join a Local Authority. Location: Bridas House, Wandsworth (Fully office-based)Contract Type: TemporaryHours: 36 hours Mon to Fri (09:00:AM - 05:00:PMPay Rate: £20.76 per hour PAYE / £27.07 per hour Umbrella About the RoleIn this critical front-line role, you will support households at risk of homelessness by sourcing, securing, and negotiating access to high-quality and affordable private rented sector properties. You will work directly with clients, landlords, and agents, ensuring placements are sustainable, safe, and financially viable-particularly for those relying on Universal Credit. A key objective of the role is to help reduce the local authority's reliance on Temporary Accommodation, supporting long-term stability for households while achieving targeted reductions in temporary housing expenditure. You will also contribute to wider strategic initiatives linked to the council's Temporary Accommodation Reduction Strategy, helping to shape future approaches to procurement, homelessness prevention, and private sector engagement. Top 3 Essential Skills • Demonstrable experience assessing Universal Credit affordability, • Experience working within a local authority setting, • Experience sourcing and moving clients into private rented sector accommodation Key Responsibilities • Source and Secure Private Rented Properties Identify suitable, affordable housing options within and outside of the borough, ensuring placements meet required standards and are financially sustainable for clients., • Prevent and Relieve Homelessness Support clients in line with statutory duties, offering tailored solutions that promote housing stability and reduce risk of homelessness., • Universal Credit Affordability Assessments Conduct detailed assessments to ensure affordability and sustainability of tenancies for clients in receipt of Universal Credit., • Tenancy Sustainment and Advice Provide clients with practical guidance on budgeting, housing costs, and financial solutions to maintain long-term tenancies., • Landlord and Agent Engagement Build and maintain strong relationships with landlords, agents, and partners, negotiating terms and promoting the council's services., • Contribute to Strategic Housing Initiatives Support project work relating to temporary accommodation reduction and private sector access., • Legislative Compliance Offer accurate, up-to-date advice aligned with current housing legislation, including the Homelessness Reduction Act 2017, and ensure placements are suitable and compliant., • Customer Service & Mediation Provide excellent customer service, resolving disputes and supporting positive outcomes for both clients and landlords., • Property Health & Safety Identify and report property condition or safety concerns, ensuring compliance with relevant standards and regulations. Essential Skills, Knowledge & Experience • Strong understanding of Universal Credit, housing affordability, and financial assessments, • Proven track record of working in a local authority housing environment, • Experience placing tenants into private rented sector accommodation, • Excellent communication, relationship-building and negotiation skills, • Ability to meet and exceed performance targets, • Knowledge of the Homelessness Reduction Act 2017, suitability assessments, and statutory requirements, • Experience sustaining tenancies and advising on alternative financial solutions, • Confidence liaising with diverse stakeholders including clients, landlords, agents, and support services, • Good understanding of property health and safety requirements, • Ability to deliver high-quality customer service and mediate to resolve issues effectively How to Apply If you have the skills, experience and passion to make a meaningful impact in the housing sector, Adecco would love to hear from you. Please submit your CV and contact details to begin the application process. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

• Have you led the operational delivery of examinations or education services in a fast-paced, high-stakes environment?, • Are you confident managing the full exam lifecycle whilst leading a team and working with senior stakeholders?TPP Recruitment is supporting an awarding and professional membership body to recruit an Education and Examinations Manager. This is a newly shaped leadership role within a growing education function, offering the chance to lead exam and education delivery, support a newly formed team, and help shape future services and systems.If you bring strong operational leadership, experience of examinations or education delivery, and the ability to balance strategic thinking with day-to-day detail, this could be an excellent next step.Salary: £63,900 per annumEmployment type: PermanentWorking arrangements: Home based with regular mandatory attendance at company meetings Working pattern: Full-time, 35 hours per weekOther benefits:, • 25 days annual leave plus bank holidays, • Generous pension scheme (10% employer contribution), • Life assurance and income protection cover, • Employee assistance programme and optional private medical insurance, • Ongoing learning and development opportunitiesAbout the OrganisationThis organisation is a respected awarding and professional body with a clear public interest mission. It promotes education and professional standards, supports learners and members, and values integrity, inclusion, collaboration and continuous improvement.You would be joining during an exciting period of growth and restructure within the education team, with the opportunity to contribute to a new team shape and bring fresh ideas to service delivery.About the RoleAs Education and Examinations Manager, you will lead the operational delivery of examinations and associated education services. You will oversee exam administration, quality assurance activity, student support and the day-to-day leadership of a multi-level team, ensuring services are accurate, timely, compliant and accessible.You will manage a team including senior and officer-level education and student services staff, while also taking ownership of core systems and technologies used to support examination delivery.Key Responsibilities, • Lead the full examination lifecycle, including registration, logistics, candidate communications, results processing and certification activity, • Manage, develop and support a team delivering education and examinations services, • Oversee reasonable adjustments, complaints, conduct matters and escalation processes in line with policy and legal requirements, • Build effective relationships with examiners, committees, training providers, suppliers and internal stakeholders, • Prepare reports, papers and data for senior stakeholders and governance groups, • Lead continuous improvement across systems, processes, digital assessment tools and documentation, • Contribute to future planning around qualification changes, technology upgrades and growth in student numbersSkills / Experience Required, • Experience in education administration, examinations management, or another structured and regulated environment, • Leadership experience, whether through direct line management or managing complex delivery through stakeholders, subject specialists or committees, • Strong knowledge of end-to-end exam or assessment delivery, including planning, logistics, compliance and learner support, • Excellent organisational skills, sound judgement and a high level of attention to detail, • Confidence working with systems such as Microsoft 365, customer databases, learner systems and digital assessment platforms, • Strong written and verbal communication skills, with the ability to work effectively with senior stakeholders and operational teams alike, • Experience from awarding, professional body, further education, higher education or training environments would be welcomed; transferable experience from other compliance-led settings will also be consideredTo Apply, • To apply for this Education and Examinations Manager role, please submit your CV and a tailored cover letter outlining how your experience aligns with the role requirements., • Applications will be reviewed on a rolling basis, and early application is encouraged as the vacancy may close ahead of the advertised deadline.Interview Process, • Two-stage process with assessment, • Mid-July 2026Deadline, • Friday 26th June 2026We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Housing Service Development Officer (PO5) Southeast London (Local Authority) Full-Time | Ongoing Temporary Contract | Immediate Start Hybrid Working – 2 days per week in the office PAYE: £30.33 per hour | Umbrella: £40.93 per hour About the Role A Southeast London Local Authority is seeking an experienced Housing Service Development Officer (PO5) to join their Service Improvement Team on an ongoing temporary basis. This is a key opportunity to lead impactful transformation and service improvement projects across the Housing Directorate. You will play a central role in analysing current services, designing improved ways of working, and delivering change that enhances performance and customer experience. Working closely with the Housing Transformation Programme Manager, Head of Partnerships & Service Improvement, and senior stakeholders, you will manage projects end-to-end—ensuring delivery is on time, within budget, and achieves measurable benefits. Key Responsibilities • Lead large-scale, complex and high-impact service improvement and transformation projects, • Analyse existing housing business processes and implement improvements to increase efficiency and effectiveness, • Manage full project lifecycles, including planning, governance, risk, dependencies, and delivery, • Coordinate multiple project teams and workstreams using a multi-disciplinary approach, • Drive the successful implementation and embedding of change across frontline, operational, and support services, • Monitor project budgets and track savings and benefits realisation, • Identify, manage, and escalate risks and issues effectively, • Develop and implement new procedures and process maps in collaboration with Heads of Service, • Work closely with central services (Finance, HR, Procurement) to support delivery of change, • Lead workshops, consultations, and engagement sessions with stakeholders, • Produce reports, briefings, and presentations for senior leadership and Members (DMT), • Use data and insights to inform decisions, evaluate performance, and drive continuous improvement, • Supervise and task manage staff involved in project delivery About You Knowledge & Experience • Strong understanding of project management methodologies and service improvement frameworks, • Proven experience delivering complex transformation and change programmes, • Experience in business process analysis, redesign, and implementation, • Track record of embedding sustainable change within operational teams, • Demonstrable experience working in a large, complex organisation (ideally within housing or the public sector), • Strong stakeholder management experience, with the ability to influence and collaborate effectively, • Experience leading, managing, and motivating teams to deliver successful outcomes, • Ability to work under pressure, managing competing priorities and tight deadlines Skills & Competencies • Excellent communication and presentation skills, both written and verbal, • Strong project and programme management capability, • Ability to build effective partnerships across internal departments and external organisations, • Analytical mindset with the ability to interpret complex data and provide clear insights, • Proactive, self-motivated, and highly organised, • Ability to adapt to changing priorities and environments, • Creative problem-solving skills with the ability to deliver innovative solutions, • Strong political awareness

An exciting opportunity has emerged for a Rent & Service Charge Officer to join one of Adecco's most improved public sector clients in a temporary assignment until our client recruits permanently to the post (£38,637 - £40,404 per annum). Based in Central London but working hybridly (4 days each week in the office), this is a fantastic opportunity for a finance professional with experience in income management, rent accounting, or service charge environments to step into a role where your work has a direct and visible impact on local communities. You will be working full time (35 hours each week, Monday to Friday) and reporting directly into our client's Management Accountant. With responsibility for approximately 1,600 homes and £8m+ annual income, you'll play a key role in ensuring financial accuracy, supporting residents, and helping drive service excellence. Why This Role Stands Out • Work for a resident-led organisation with a proven 25-year track record and 90%+ resident backing, • Be part of a collaborative, purpose-driven team delivering real social value, • Gain exposure across rent accounting, service charges, reporting, and tenant engagement, • Join an organisation investing in technology, service improvement, and community impact Key Responsibilities: You'll support the accurate management of rental income and service charge data, including: Rent & Income Management • Processing rent payments and tenant charges, • Reconciling income and maintaining accurate financial records, • Ensuring Housing Benefit / Universal Credit adjustments are correctly applied Arrears & Monitoring • Tracking rent arrears and producing reports, • Supporting housing teams in managing and reducing outstanding balances Financial Reporting • Contributing to monthly and quarterly income reporting, • Supporting audits and ensuring compliance with financial controls Service Charges • Assisting with service charge calculations and cost allocations, • Supporting year-end statements and billing cycles, • Ensuring fair apportionment in line with lease agreements Customer & Stakeholder Engagement • Responding to tenant queries on rent accounts, • Working closely with housing colleagues and finance teams What we are looking for: To be successful, you'll bring: • Experience in finance, housing income management, or rent accounting, • Strong background in financial transactions, reconciliations, and reporting support, • Exposure to service charge processes (highly desirable), • Excellent Excel and analytical skills, • Strong attention to detail and ability to spot discrepancies, • Confident communication skills - able to explain financial information clearly As the client is keen for the candidate to hit the ground running previous experience of carrying out a similar role with a public sector housing client in the last two years would be hugely beneficial (but not essential) Only applicants who feel they meet the above criteria, are happy to work in Central London 4 days each week and can start on short notice (1-2 weeks maximum) need apply.

Housing Officer Hammersmith and Fulham £29.49 Full time – Officed Based • We have an opportunity for an enthusiastic housing officers to join our neighbourhood services team, based in our area housing office on the White City Estate, London, W12. You will be part of a team providing a wide range of housing management and support services to our residents., • We are looking for experience or transferable skills to provide a customer focused, proactive and high-quality tenancy and leasehold management for our residents. The successful candidate will be responsible for the day-to-day management of a patch of tenancies, leases and licences. This will include providing a front-line service to our residents, tenancy and leasehold management, anti-social behaviour management, estate inspections, tenancy verification checks and general neighbourhood management., • You will need strong customer care and communication skills, a practical problem-solving approach to your work, the ability to plan and prioritise a busy workload and work independently. The successful applicant will need to work outside of normal office hours on occasion, to attend evening meetings and emergencies., • In return we offer a challenging and varied working environment, the support of a high performing team and the opportunity to development your housing management learning and skills. To find out more information please contact Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.

A collaborative and tenant focused Housing provider in London is looking to take on a Rent Recovery Officer in their welcoming team environment. They believe in affordable, good quality houses and are committed to making a difference to their customers and communities in the local area. They are looking to bring someone in for a minimum of 6 months with the high likelihood it is extended further. The candidate will manage their patch of properties and are responsible for maximising rental income whilst providing great customer support. Responsibilities: • Lead on rent accounts and be the point of contact for tenants for queries, • Maximise income recovery through intervention, • Follow landlord approved escalation processes and procedures, • Hit personal and team KPI’s and help with the take-up of Universal Credit Requirements: • Knowledge of income management and relevant housing legislation, • Understanding of welfare benefits and use of financial records and IT systems, • Strong customer service and working well in a team environment, • Ability to communicate effectively with both internal and external stakeholders If you are looking for your next role and are experienced in Rental Income Recovery, please apply ASAP.

Facilities Officer - Canary Wharf Role Overview The Facilities Officer plays a key role in ensuring the NCG's Higher Education Centre in Canary Wharf provides a safe, secure, welcoming, and well-maintained environment for students, staff, visitors, and stakeholders. Working closely with the Centre Management team, landlords, contractors, and service providers, the postholder will support the efficient day-to-day operation of the building, ensuring compliance with health and safety standards and delivering an excellent customer experience. Key ResponsibilitiesFacilities Management and Maintenance • Support the effective day-to-day operation and upkeep of the HE Centre, ensuring facilities remain safe, clean, functional, and fit for purpose., • Coordinate maintenance requests, repairs, and planned preventative maintenance activities through the building landlord and approved contractors., • Conduct routine inspections of facilities, identifying and reporting issues promptly and ensuring timely resolution., • Manage permits to work and ensure all maintenance activities are undertaken in accordance with landlord requirements and relevant legislation.Health, Safety and Compliance, • Promote and maintain a positive health and safety culture across the Centre., • Support compliance with all relevant health, safety, environmental, and building regulations., • Maintain accurate records relating to risk assessments, inspections, incidents, fire safety checks, and statutory compliance., • Assist in ensuring fire safety systems, emergency procedures, first aid provisions, and evacuation arrangements are effective and regularly reviewed.Contractor and Supplier Management, • Liaise with and oversee external contractors, service providers, and landlord representatives to ensure works are completed safely and to agreed standards., • Monitor contractor performance and compliance with site procedures, including induction and permit processes., • Support the coordination of contract cleaning and other outsourced services to maintain high standards throughout the Centre.Deliveries and Logistics Coordination, • Manage the receipt and distribution of deliveries, supplies, and equipment., • Coordinate access arrangements, loading requirements, and parking permits through the landlord where necessary., • Ensure deliveries are handled efficiently and in accordance with site security and health and safety procedures.Space Management and Operational Support, • Assist with room layouts, furniture moves, and space planning activities to support teaching, events, and operational requirements., • Support the preparation and setup of classrooms, meeting rooms, and communal areas., • Monitor and replenish facilities-related supplies and equipment as required.Security and Access Control, • Work closely with Reception and building management teams to maintain a secure environment., • Administer building access systems, including access cards, keys, and visitor procedures., • Respond appropriately to security incidents and support investigations where required.Administration and Emergency Planning, • Maintain accurate facilities records, work requests, compliance documentation, and service logs., • Raise and monitor facilities requests through landlord management systems and ensure issues are followed through to completion., • Support business continuity planning and emergency response procedures, including fire evacuations and incident management.Skills, Knowledge and ExperienceEssential, • Excellent organisational skills with the ability to manage multiple priorities effectively., • Strong problem-solving skills and a proactive approach to resolving operational issues., • Knowledge of health and safety legislation and facilities management best practice., • Excellent communication and interpersonal skills, with the ability to build positive relationships with students, staff, contractors, and visitors., • Experience of coordinating contractors, suppliers, or facilities-related services., • Competent IT skills and experience maintaining accurate records and documentation.Personal Attributes, • Professional, approachable, and customer-focused., • Highly visible and proactive in supporting the day-to-day needs of the Centre., • Able to work independently whilst contributing positively to a wider team., • Committed to maintaining high standards of service, safety, and operational excellence., • Flexible and adaptable in responding to changing operational requirements.Why Join Us? This is an exciting opportunity to contribute to the success of NCG's Higher Education Centre in Canary Wharf, helping to create an outstanding learning and working environment for students and colleagues. The Facilities Officer will play a vital role in ensuring the Centre operates efficiently, safely, and to the highest professional standards.

Procurement and Lettings Solutions Officer London Borough of Richmond & WandsworthLocation: Bridas House, Wandsworth (Fully office-based)Contract Type: TemporaryHours: 36 hours Mon to Fri (09:00:AM - 05:00:PMPay Rate: £20.76 per hour PAYE / £27.07 per hour Umbrella About the Role Adecco are recruiting on behalf of the London Borough of Richmond & Wandsworth for a Procurement and Lettings Solutions Officer. In this critical front-line role, you will support households at risk of homelessness by sourcing, securing, and negotiating access to high-quality and affordable private rented sector properties. You will work directly with clients, landlords, and agents, ensuring placements are sustainable, safe, and financially viable-particularly for those relying on Universal Credit. A key objective of the role is to help reduce the local authority's reliance on Temporary Accommodation, supporting long-term stability for households while achieving targeted reductions in temporary housing expenditure. You will also contribute to wider strategic initiatives linked to the council's Temporary Accommodation Reduction Strategy, helping to shape future approaches to procurement, homelessness prevention, and private sector engagement. Top 3 Essential Skills • Demonstrable experience assessing Universal Credit affordability, • Experience working within a local authority setting, • Experience sourcing and moving clients into private rented sector accommodation Key Responsibilities • Source and Secure Private Rented Properties Identify suitable, affordable housing options within and outside of the borough, ensuring placements meet required standards and are financially sustainable for clients., • Prevent and Relieve Homelessness Support clients in line with statutory duties, offering tailored solutions that promote housing stability and reduce risk of homelessness., • Universal Credit Affordability Assessments Conduct detailed assessments to ensure affordability and sustainability of tenancies for clients in receipt of Universal Credit., • Tenancy Sustainment and Advice Provide clients with practical guidance on budgeting, housing costs, and financial solutions to maintain long-term tenancies., • Landlord and Agent Engagement Build and maintain strong relationships with landlords, agents, and partners, negotiating terms and promoting the council's services., • Contribute to Strategic Housing Initiatives Support project work relating to temporary accommodation reduction and private sector access., • Legislative Compliance Offer accurate, up-to-date advice aligned with current housing legislation, including the Homelessness Reduction Act 2017, and ensure placements are suitable and compliant., • Customer Service & Mediation Provide excellent customer service, resolving disputes and supporting positive outcomes for both clients and landlords., • Property Health & Safety Identify and report property condition or safety concerns, ensuring compliance with relevant standards and regulations. Essential Skills, Knowledge & Experience • Strong understanding of Universal Credit, housing affordability, and financial assessments, • Proven track record of working in a local authority housing environment, • Experience placing tenants into private rented sector accommodation, • Excellent communication, relationship-building and negotiation skills, • Ability to meet and exceed performance targets, • Knowledge of the Homelessness Reduction Act 2017, suitability assessments, and statutory requirements, • Experience sustaining tenancies and advising on alternative financial solutions, • Confidence liaising with diverse stakeholders including clients, landlords, agents, and support services, • Good understanding of property health and safety requirements, • Ability to deliver high-quality customer service and mediate to resolve issues effectively How to Apply If you have the skills, experience and passion to make a meaningful impact in the housing sector, Adecco would love to hear from you. Please submit your CV and contact details to begin the application process. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

White Collar Factory (95009), United Kingdom, London, London Staff Software Engineer - Back End About this role Do you love shaping the technical landscape and driving innovation across the organisation? Are you passionate about solving complex business problems and supporting multiple teams toward a shared technical vision? At Capital One, you'll be part of a community of technical leaders who drive engineering excellence, foster innovation, and deliver impactful solutions that meet real customer needs. What You'll Do • Own and drive the technical strategy for a significant business outcome or technology domain, spanning multiple teams and influencing the overall technical direction, • Lead and coordinate the efforts of multiple teams, ensuring their collective work aligns with broader business objectives and technology strategy, • Proactively identify emerging patterns, define and evangelise best practices, and establish reusable frameworks that enhance engineering productivity, • Build and maintain strong relationships with key stakeholders, including senior leadership, product owners, and architects, • Represent Capital One in external technical forums, contributing to vendor/industry discussions, • Drive service quality standards and practices for your domain, guiding complex incident resolution, • Develop and advocate for strategies to proactively manage technical debt across multiple teams, • Actively mentor and develop engineers, fostering a culture of continuous learning What we’re looking for • Deep expertise in Java, • Deep expertise in system design and distributed architectures, • Track record of leading technical initiatives across multiple teams, • Strong experience with cloud platforms (AWS, Azure, GCP), • Proven experience setting a multi-team technical vision and strategy, • Strong track record of technical leadership and influence without authority, • Experience driving engineering standards and best practices across organisations, • Experience of steering Communities of Practice or technical forums, • Strong business acumen and ability to translate technical concepts for various audiences Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our office and from home. We’re big on collaboration and connection, so you’ll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What’s in it for you • Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation, • We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers), • Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave, • Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: • REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies, • OutFront – to provide LGBTQ+ support for all associates, • Mind Your Mind – signposting support and promoting positive mental wellbeing for all, • Women in Tech – promoting an inclusive environment in tech, • EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry, • Enabled - focused on supporting associates with disabilities and neurodiversity Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

White Collar Factory (95009), United Kingdom, London, London Staff Software Engineer - Machine Learning About this role We’re on a mission to transform the way we use data and AI to service our customers and drive efficiency across the business. Do you love shaping the technical landscape and driving innovation across the organisation? Are you passionate about solving complex ML and AI challenges and supporting multiple teams toward a shared technical vision? At Capital One, you'll be part of a community of technical leaders who drive engineering excellence, foster innovation, and deliver impactful ML/AI and Gen AI solutions that meet real customer needs. What You'll Do • Own and drive the ML/AI technical strategy for UK use cases, spanning multiple teams and influencing the overall technical direction for AI adoption, • Lead and coordinate ML engineering efforts across multiple teams, ensuring alignment with broader business objectives, enterprise platform capabilities, and technology strategy, • Provide technical consultancy to teams delivering AI use cases, guiding architectural decisions, solution design, and effective use of enterprise ML/AI platforms and capabilities, • Proactively identify emerging ML/AI patterns, define and evangelise best practices, and establish reusable approaches that enhance delivery of AI use cases across the business, • Drive MLOps standards and practices across teams, including CI/CD for models, automated testing, monitoring, and deployment pipelines, • Collaborate with enterprise platform and data science teams, contributing to platform capabilities where appropriate and partnering on use case delivery, • Build and maintain strong relationships with key stakeholders, including senior leadership, product owners, data science teams, and enterprise platform partners, • Represent Capital One in external ML/AI technical forums, contributing to industry discussions, • Develop and advocate for strategies to proactively manage technical debt across ML/AI systems, • Actively mentor and develop engineers, fostering a culture of continuous learning What we're looking for • Deep expertise in Python and ML engineering, • Deep expertise in ML/AI systems design, MLOps, and cloud-native architectures, • Track record of leading ML/AI technical initiatives across multiple teams, • Strong experience with cloud platforms (AWS, Azure, GCP), • Experience with ML frameworks (PyTorch, TensorFlow, scikit-learn) and Gen AI/Agentic frameworks (LangGraph, LangChain, VectorDBs, RAG), • Understanding of responsible AI practices, including guardrails, hallucination mitigation, and output quality management for AI systems, • Experience designing and scaling low-latency, customer-facing ML/AI architectures, • Proven experience setting a multi-team ML/AI technical vision and strategy, • Strong track record of technical leadership and influence without authority, • Experience driving ML engineering standards and best practices across organisations, • Deep understanding of the full ML/AI development lifecycle, including model serving, data pipelines, and Gen AI systems, • Experience leveraging enterprise platforms to deliver business use cases at scale, • Experience of steering Communities of Practice or technical forums, • Strong business acumen and ability to translate ML/AI concepts for various audiences Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our office and from home. We're big on collaboration and connection, so you'll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What's in it for you • Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation, • We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers), • Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave, • Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: • REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies, • OutFront - to provide LGBTQ+ support for all associates, • Mind Your Mind - signposting support and promoting positive mental wellbeing for all, • Women in Tech - promoting an inclusive environment in tech, • EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry, • Enabled - focused on supporting associates with disabilities and neurodiversity Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Student Experience Officer Reference number: JR255478 & JR255479 Location: Kaplan Office, Islington Working pattern: Full Time, 37.5 hours per week Contract Type: Permanent Number of roles: 2 Grade: K2 Salary: £28,860 per annum We are looking for a Student Experience Officer to join our team. Role summary You will be a key part of making our centres flagship locations by providing all students, candidates, visitors, and colleagues with an outstanding experience. A detailed job description can be viewed here. If the link does not work for you, please copy and paste the following URL into your web browser: https://39wmjbpw What you’ll bring to the role We would like you to have worked within a customer focused environment previously and be able to demonstrate you possess the following qualities: Proactive and personable with a desire to make a difference. Service-driven and focused on providing an excellent experience. Excellent communication skills, particularly face-to-face communication. Good IT skills and computer literacy. Organised with a high level of attention to detail. Experience in solving challenges at short notice. Ability to work independently and as part of a wider team. Able to work flexible hours. Experience of working in an examination or computer-based testing environment is desirable. Experience of health and safety requirements in a similar establishment is desirable. What we do Kaplan Professional is a leading provider of apprenticeships, accountancy / tax / finance & banking courses, and professional assessments. For almost 80 years, we've helped shape the development and careers of finance professionals. We are part of the Kaplan group, one of the world’s largest and most diverse education and assessment providers. We operate in over 30 countries and maintain relationships and partnerships with more than 1,000 school districts, colleges and universities, professional bodies and over 10,000 businesses. Our vast breadth and scope in terms of both capabilities and assets sets us apart. What we believe in Our goal is for Kaplan to be a great place to work where everybody can succeed, so we truly live and breathe our values: act with integrity, grow knowledge, empower & support, create opportunity, drive results together. Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds. We believe diversity, equity and inclusion - of culture, experiences, perspectives - are paramount to creating success and opportunity in an ever-changing world. As an educator, partner and employer, Kaplan is committed to promoting an equitable world in which diverse talent can develop, advance and thrive. To view our candidate privacy notice click here. Our Values We live, breathe and celebrate our values - they drive what we believe in, how we behave and guide us in creating a culture of success. • Act with integrity, • Empower and support, • Create opportunity, • Grow knowledge, • Drive results together What we offer As well as a competitive salary, transparent pay structures, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes: • 28 days annual leave + option to purchase more, • Season ticket loan and cycle to work scheme, • Big discounts on Kaplan courses for you and your family, • Private medical, income protection, and life insurance, • 24/7 confidential helpline providing counselling and other support services, • Company pension contributions, • Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels How to apply To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 11pm on Tuesday 9th June 2026. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist. Additional Application Information Kaplan is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. This role involves working with learners who are under 18 years old and is exempt from the Rehabilitation of Offenders Act 1974. Recruitment checks are undertaken in accordance with our background checking policy. Successful applicants will be required to undertake an Enhanced Disclosure (including children’s barred list) via the Disclosure and Barring Service (DBS) check to confirm their suitability to work with children and young people. In addition to the DBS check, for roles that include teaching or coaching, a Prohibition from Teaching Check will be completed through the Teaching Regulation Agency. Our Suitability of Ex-offenders Policy is available on the careers page of our website www.kaplan.co.uk. Please be aware that it is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children. Application Support If you require support completing your application or wish to talk to someone about the role before applying please email the Recruitment Team . Disability Confident Scheme As a Disability Confident employer, we are committed to interviewing applicants with disabilities who meet the minimum criteria for the role as per the job description and any screening or testing stages. Details of how to request your application be co

We are seeking an experienced Housing Officer to deliver a responsive, resident-focused housing management service. The successful candidate will be responsible for tenancy management, estate inspections, anti-social behaviour (ASB) casework, resident engagement, safeguarding, and community development across a designated patch. The role requires a visible presence within communities, ensuring residents receive high-quality support while maintaining safe, sustainable neighbourhoods.Key ResponsibilitiesTenancy & Housing Management • Manage tenancies and leasehold matters, ensuring compliance with tenancy conditions., • Investigate and resolve tenancy breaches, including unauthorised occupation, hoarding, subletting, and other breaches., • Respond to and manage ASB cases, working with residents, partner agencies, and specialist teams where required., • Conduct tenancy audits, home visits, estate inspections, and end-of-tenancy visits., • Support tenancy sign-ups and ensure new residents understand their rights, responsibilities, and available support services., • Monitor estate conditions, communal repairs, environmental issues, and access requirements. Resident Engagement & Community Support • Build positive relationships with residents through regular estate presence and proactive communication., • Attend resident meetings, community events, and estate walkabouts., • Identify vulnerabilities and safeguarding concerns, making referrals to appropriate services., • Support community initiatives and contribute to neighbourhood improvement plans. Compliance & Health and Safety • Support the delivery of property compliance, building safety, and fire safety requirements., • Identify, report, and escalate health and safety risks., • Work closely with operational teams to ensure properties and communal areas remain safe and compliant. Service Delivery & Performance • Maintain accurate housing management records and case notes., • Manage a varied caseload while meeting performance targets and service standards., • Collaborate with internal teams and external partners to deliver joined-up services., • Contribute to service improvement initiatives and neighbourhood performance monitoring. Person SpecificationEssential • Minimum 2 years experience in Housing Management., • Experience managing tenancy breaches and anti-social behaviour cases., • Knowledge of tenancy management, housing legislation, and landlord responsibilities., • Understanding of safeguarding, support services, and partnership working., • Strong customer service, communication, and interpersonal skills., • Excellent organisational skills with the ability to manage competing priorities., • Experience working with diverse communities., • Strong IT, case management, and reporting skills., • Ability to work independently and collaboratively. Desirable • Housing-related professional qualification. Additional Requirements • Regular estate inspections, home visits, and resident engagement activities., • Ability to travel between sites as required., • Flexibility to work occasional evenings and weekends (TOIL provided)., • Enhanced DBS clearance required. Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.

White Collar Factory (95009), United Kingdom, London, London Director of Software Engineering About this role We are looking for a Director of Software Engineering to lead a team of 100+ engineers. We’re looking for someone who is results-oriented, able to partner with business leaders and go toe-to-toe with the best engineers on technical rigour. You’ll be responsible for all the technologists within a series of our ‘outcome teams’: established to drive forward business outcomes. You’ll be an excellent leader of people and communicator. You’ll be able to seamlessly switch from executive-level progress conversations, to diving deep into solutions, to contributing to strategic discussions around roadmaps. You’ll be able to provide clear thinking and direction to cut through ambiguity. You’ll be able to partner well with the local business leadership team and with enterprise stakeholders; providing objective assessments of the likely cost and risk trade-offs for different solutions, and clear paths forward. What you’ll do Leadership of a team of 100+ technologists (Software Engineers and Architects): operating engineering at scale within a complex regulated environment Work together with Product and Design teams on the overall product roadmap for key business capabilities and goals Elevate great talent and ensure you have a clear agenda for development in the team. Actively manage performance across the team to develop talent over time Drive for effective delivery with pace and precision across the different outcome teams Liaising with and managing enterprise stakeholders primarily based in the US, who often have deep expertise on particular domains Manage a team with a blend of associates and third party engineers, and ensure effective oversight of the relevant third parties within the domain. Seek and share the context of the wider organisation, its purpose, commitments and opportunities to enable and engage your team with customer and organisational outcomes Stay up to date with the latest relevant changes in regulation and enterprise process Maintain broad knowledge and awareness of the latest relevant technologies and engineering practices Be a key voice in technical design reviews - ensuring a clear and consistent approach to engineering practices Support the career growth and development of the team What we’re looking for You’ll have a clear track record of leading large software engineering teams, and a proven track record of driving high performance You’ll be able to solve complex challenges across people, process and technology. A high level of intellectual curiosity and comfort with ambiguity is essential. You will have the ability to deep dive on different technology options quickly and provide recommendations on a path forward. You will have excellent critical thinking skills and be able to provide thoughtful and effective counsel to leaders across the business You’re passionate about recruiting and developing great engineering talent You’ll be able to drive results quickly individually, whilst enabling others through the establishing of clear patterns and practices for engineering teams. You’ll possess excellent communication skills, with an ability to adapt and communicate compellingly and with authenticity to any audience (including internal and external stakeholders) You’ll be aware of the latest native developments within AWS and have real world experience You’ll have an understanding of the latest cybersecurity trends and how they impact engineering practice You’ll be able to work within enterprise policies/guidelines while customising to fit the UK to strike the right balance You’re comfortable in reaching pragmatic outcomes between short-term and long-term business needs Knowledge of the UK / US regulatory, consumer lending and technology landscapes (preferred) Where and how you'll work This is a permanent position based in our London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Enabled - focused on supporting associates with disabilities and neurodiversity Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

About Our Client Our client is a high-growth payments business operating at the forefront of financial infrastructure. With a proven product, an expanding client base, and serious commercial momentum, they are now at an inflection point — scaling the business, deepening strategic partnerships, and positioning themselves for the next phase of growth. This is a business that has done the hard work of building something genuinely differentiated. Now they need a leader to help them fully capitalise on it. The Role This is a newly created executive role, reporting directly to the CEO and sitting at the heart of the leadership team. The Chief Business Officer will own the commercial engine of the business — bringing together revenue growth, strategic partnerships, product go-to-market, and corporate development under a single, cohesive vision. This is not a pure sales leadership role, nor is it a strategy role that stops short of execution. The right person will be equally comfortable shaping three-year growth strategy and rolling up their sleeves to close a marquee partnership. You'll be expected to move fast, build a high-performing team around you, and make a visible impact from day one. What You'll Be Doing Revenue & Commercial Growth • Own the commercial P&L, setting and delivering ambitious revenue targets across all business lines, • Build and lead a world-class commercial team spanning sales, account management, and business development, • Define and execute the go-to-market strategy for new and existing products, ensuring the business is positioned to win in its target segments, • Develop pricing frameworks, commercial structures, and deal economics that support sustainable, scalable growth Partnerships & Alliances • Identify, negotiate, and manage strategic partnerships that extend the business's reach, capabilities, and distribution, • Build and maintain senior relationships with banks, financial institutions, technology platforms, and ecosystem partners, • Structure and commercialise partnership agreements that create long-term, mutual value — not just headline deals Product Go-to-Market • Work in close partnership with the CPO and product teams to translate product capabilities into compelling commercial propositions, • Ensure sales and marketing are tightly aligned with the product roadmap, and that customer and market feedback flows back into product decisions, • Lead the commercial launch of new products and market expansions, owning both the strategy and the execution Strategy & Corporate Development • Partner with the CEO and board on long-term growth strategy, market positioning, and competitive differentiation, • Evaluate and lead M&A, investment, and strategic transaction opportunities where relevant, • Represent the business externally — at industry events, with regulators, and with potential partners and investors — as a senior commercial voice What They're Looking For • A seasoned commercial leader with significant experience in payments, fintech, or broader financial services — you understand the landscape, the players, and the dynamics that drive growth in this sector, • A genuine track record at C-suite or senior leadership level, with demonstrable experience owning revenue targets and delivering against them, • Experience building and scaling commercial teams in a high-growth environment — you hire well, develop people, and create cultures of accountability and ambition, • A strategic thinker who is also a strong executor — you can hold the long-term view while staying close enough to the detail to spot problems early and move decisively, • Deep experience in structuring and closing complex partnerships and commercial agreements, ideally with financial institutions, technology platforms, or regulated entities, • Strong board-level presence and communication skills — you're credible with investors, partners, and regulators, and you represent the business with authority, • Comfortable with ambiguity and energised by the pace of a scale-up — you build process where it's needed and move fast where it isn't

English Path is a rapidly growing international language school delivering immersive English, French, and German learning experiences across the UK, Europe, North America, and the Middle East. We are currently seeking a Student Experience Officer in London. As a Student Experience Officer, your role is to support all aspects of the student journey, from pre-arrival through to departure, ensuring students receive a high-quality experience throughout their time at English Path. About the Role: The Student Experience Officer is a highly student-focused operational role and one of the main points of contact for students, agents, accommodation providers, host families and visitors at English Path Stratford. The role has a particular focus on accommodation coordination and host family onboarding, helping ensure students are placed in safe, suitable and welcoming accommodation environments in line with English Path standards and British Council expectations. Please Note: This role is based fully On-site. Key Responsibilities: • Support and enhance the overall student experience from pre-arrival to departure, • Act as a key contact for student welfare, accommodation and general enquiries, • Coordinate student arrivals, inductions, departures and airport transfers, • Manage accommodation bookings and support relationships with host families and providers, • Resolve student welfare, safeguarding and accommodation concerns professionally and efficiently, • Maintain accurate student, accommodation and compliance records using internal systems, • Monitor attendance, student feedback and engagement to improve student satisfaction, • Support safeguarding, British Council compliance and health & safety procedures, • Assist with social activities, excursions and wider operational administration, • Provide professional front-line support via email, phone and in person, including during peak periods and emergency rota cover Essential Skills & Experience: • Previous experience in customer service, hospitality, accommodation, education or student services., • Experience working in an international or multicultural environment desirable., • Experience with accommodation or host family coordination desirable., • Excellent administrative and organisational skills., • Strong communication and interpersonal skills., • Ability to manage multiple priorities in a fast-paced environment., • Professional, approachable and student-focused manner., • Strong attention to detail and problem-solving ability., • Good working knowledge of Microsoft Office and database/CRM systems., • Knowledge of safeguarding and welfare practices desirable. Safeguarding Commitment: English Path is committed to safeguarding and promoting the welfare of young people and vulnerable adults. We expect all staff to share this commitment. The successful candidate will be required to undergo relevant background checks.

Fixed Term Contract Duration - 11 Months About the Business Quilter plc is a leading provider of financial advice, investments and wealth management, committed to being the UK's best wealth manager for clients and their advisers. Quilter oversees £141.2 billion in customer investments (as of 31 December 2025). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management. The business is comprised of two segments: Affluent and High Net Worth. Affluent encompasses the financial advice network and national, Quilter's investment platform and multi-asset solutions and Quilter Invest, the digital savings and investment app. High Net Worth includes the discretionary fund management and financial planning business, Quilter Cheviot. At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve. Our business is transforming, continually modernising, and becoming even more customer centric. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it's the perfect time to join us! About the Role Level - 5 Department- Risk Location - London Contract - 12 Month FTC Regulated/Non-Regulated: Non-Regulated As a Senior Financial Crime Manager, you will play a pivotal role in strengthening our financial crime framework alongside the Head of Financial Crime Prevention and supporting the Money Laundering Reporting Officer (MLRO). This is a senior Second Line of Defence (2LoD) position, acting as a financial crime subject matter expert (SME) across the entire business. You will provide robust oversight challenge, advisory support, and leadership on matters relating to anti-money laundering (AML)/ counter-terrorist financing (CTF), sanctions, tax evasion, anti-bribery & corruption (ABC) and fraud. You will help shape our financial crime framework, guide the Business through ongoing regulatory change, and ensure our risk management practices remain strong, compliant, and aligned to our risk appetite. Key Responsibilities • Monitor the effectiveness of 1LoD financial crime controls and identify gaps or improvement areas., • Provide oversight of Know Your Customer (KYC)/ customer due diligence (CDD) processes, including advisory support on high risk and enhanced due diligence (EDD) cases., • Develop, maintain, and enhance Group financial crime policies, standards and procedures, and risk appetite statements., • Conduct horizon scanning, perform gap analyses, and ensure timely implementation of regulatory changes., • Lead and maintain financial crime business-wide risk assessments., • Report outcomes clearly and regularly to senior management and governance committees., • Act as a financial crime SME across the Firm., • Provide practical guidance to business units on AML/CTF, sanctions, fraud and ABC matters., • Design and deliver engaging financial crime training programmes to employees at all levels., • Produce high-quality management information (MI) for senior management, governance forums, and relevant committees., • Support the MLRO with regulatory returns and ad hoc regulatory queries., • Design and deliver 2LoD monitoring and assurance reviews over 1LoD Financial Crime Operations., • Test the effectiveness of key controls and ensure timely closure of remediation actions., • As an SME, provide design input and support to the Financial Crime transformation programme., • Take ownership for delivery of targeted / prioritised enhancements to the Financial Crime control environment.About You, • Strong demonstrable experience in 1LoD / 2LoD Financial Crime roles within financial services (Wealth and Asset Management experience highly desirable)., • Deep technical knowledge of AML/CTF, CDD/EDD, sanctions, ABC and fraud requirements., • Proven ability to challenge the 1LoD and influence senior stakeholders., • Strong data and trend analysis capability with the ability to identify emerging risks., • Comfortable preparing high quality MI and presenting insights to senior leadership and committees., • Confidence in engaging with senior stakeholders, acting as a trusted adviser and SME., • Skilled at delivering training and embedding a strong financial crime culture., • Strong understanding of the UK regulatory environment for financial crime., • ICA International Diploma in Financial Crime Prevention/ AML, ACAMS, or equivalent professional certifications.#LI-KH1 Inclusion & Diversity We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive. Values Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities. Always curious: We continuously seek new ideas and knowledge so we're one step ahead of our clients' needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures. Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation. Stronger together : Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions. Core Benefits Holiday: 182 hours (26 days) Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution. Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions. Healthcare Cash Plan: Jersey employees only. Benefit Allowance: A cash benefit allowance is payable in lieu of some of our core benefits. In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction.

Sales Engineer — Data Center Infrastructure Company: Confidential Infrastructure & AI Deployment Firm Reports To: Chief Operating Officer (COO) Employment Type: Full-Time, Remote Compensation: Competitive, based on experience Start Date - Immediate / ASAP Role Overview The Sales Engineer serves as the technical lead across complex data center infrastructure engagements. This role translates customer compute and AI infrastructure requirements into deployable technical designs, commercially defensible proposals, and coordinated delivery plans across GPU vendors, server OEMs, MEP contractors, colocation providers, and enterprise customers. This is a fully remote role requiring regular overlap with Central European Time (CET) and close collaboration with executive leadership and the broader sales engineering team. Key Responsibilities Pre-Sales & Solution Design • Translate customer compute requirements into rack elevations, power models, network fabric BoMs, and structured cabling designs, • Build, validate, and optimize Bills of Materials and High-Level Designs aligned with NVIDIA reference architectures and point-to-point deployment standards, • Design cable tray layouts, basket pathways, and segregation strategies for InfiniBand, Ethernet, out-of-band management, and fibre infrastructure, • Conduct remote and on-site colocation assessments covering power availability, cooling capacity, floor loading, tray utilization, and BMS integration Commercial Management, SOW & Contract Coordination • Draft, review, and negotiate Statements of Work (SOWs), addenda, and deployment documentation with customers and OEM partners, • Identify commercial and operational risks early, including scope gaps, ownership ambiguities, duplicated line items, undefined deliverables, and schedule slippage, • Develop defensible quotations and labor estimates with sustainable rack-unit margins, • Manage change requests throughout project execution, including re-scoping, re-quoting, and maintaining documentation integrity Customer & Stakeholder Coordination • Coordinate technical delivery across multiple stakeholders, including enterprise customers, GPU vendors, server OEMs, MEP contractors, and colocation operators, • Drive resolution of overdue RFIs, approval dependencies, and technical sign-offs, • Lead technical discussions with customer infrastructure and operations teams from initial scoping through deployment and quarterly reviews, • Maintain accurate open-points trackers and ensure actions are driven to closure, • Conduct post-deployment reviews and feed operational lessons back into design templates and contractual standards Sales Engineering & Operational Support • Maintain reusable design standards, BoM templates, and SOW boilerplate documentation for future engagements, • Support leadership during customer workshops, technical presentations, and tender submissions, • Track opportunities, stakeholder activity, and project status within CRM and PM platforms Required Skills & Qualifications • 4–5 years of experience in data center infrastructure, HPC, networking, colocation, OEM, hyperscaler, or systems integration environments, • Practical experience with high-density GPU deployments, InfiniBand/Ethernet networking, structured cabling, and liquid-cooled rack environments, • Strong understanding of critical infrastructure concepts including:, • PDUs (single-phase and three-phase), • Fibre standards (OM4, OS2, MPO, LC), • Busbar systems and tap-offs, • Leak detection and fire suppression systems, • Demonstrated ability to review, challenge, and improve commercial and technical documentation, • Excellent written and spoken English; additional European languages are advantageous, • Advanced proficiency in Excel/Google Sheets for BoM and deployment planning work, • Experience with Visio, Lucidchart, Draw.io, or similar diagramming platforms, • Familiarity with CRM and PM tooling such as HubSpot, Salesforce, Jira, Asana, or Linear is beneficial, • Strong organizational discipline with the ability to manage long-running, multi-party infrastructure projects independently, • Willingness to travel periodically for site assessments, deployment milestones, and customer workshops

Head of Compliance Advisory opportunity working with a rapidly growing personal lines insurer. You will front the delivery of strategic regulatory advice, partnering with senior leadership to navigate FCA and PRA requirements while enabling practical, commercially sound solutions that support the continued growth of our regulated businesses. Key Responsibilities: • Build and maintain strong relationships with senior stakeholders, regulators and external partners., • Provide pragmatic regulatory advice, supporting compliance risk management and effective controls., • Oversee compliance policies, governance frameworks and best practice standards., • Monitor regulatory developments and advise on emerging risks and changes., • Support strategic initiatives with regulatory guidance and oversight., • Act as a regulatory compliance SME, representing the organisation externally and delivering internal training., • Lead oversight of the SMCR framework and regulatory governance across UK entities., • Develop and lead the Compliance Advisory team, fostering high performance and capability., • Prepare Board and Committee reporting, deputising for the Group Chief Compliance Officer when required., • Promote good customer outcomes and a strong culture of compliance, security and operational resilience., • Collaborate across teams to support wider compliance leadership and business objectives. Key Skills and Experience: • Extensive personal lines insurance experience., • Previous experience managing a Compliance Advisory team., • Extensive Compliance and Regulatory experience gained at a senior level.

Mode Executive is supporting an international apparel and fashion brand in the search for an outstanding Chief Commercial Officer. This is a critical executive leadership appointment for a business with an established international footprint and ambitious growth plans. The successful candidate will be responsible for shaping and delivering the commercial strategy across multiple markets, off-price and full-price, licensing partnerships, driving revenue growth, strengthening brand performance, and ensuring the organisation remains at the forefront of an increasingly competitive global fashion landscape. This is a full-time, office-based position located in London. Reporting directly to the Chief Executive Officer, the Chief Commercial Officer will be a key member of the executive leadership team, working closely with colleagues across product, merchandising, retail, wholesale, e-commerce, marketing, and operations to deliver sustainable commercial success across international markets. The Role • Develop and execute the global commercial strategy, aligning business objectives with revenue growth, market expansion, and brand performance targets., • Lead all commercial functions across retail, wholesale, e-commerce, business development, and strategic partnerships., • Drive sustainable growth across existing and emerging international markets while identifying new opportunities for expansion., • Partner closely with merchandising, product, and marketing teams to ensure commercial strategies align with consumer demand, market trends, and brand positioning., • Optimise channel performance across direct-to-consumer, wholesale, franchise, and digital platforms., • Establish and monitor commercial performance metrics, ensuring revenue, profitability, and growth objectives are consistently achieved., • Identify opportunities to increase market share, customer acquisition, customer retention, and lifetime value., • Build and maintain strong relationships with key retail partners, distributors, franchise operators, and strategic stakeholders globally., • Lead commercial negotiations, pricing strategies, margin optimisation initiatives, and contract management processes., • Analyse market trends, competitor activity, consumer behaviour, and industry developments to inform strategic decision-making., • Collaborate with the executive team to support long-term business planning, international expansion initiatives, and organisational growth., • Lead, develop, and inspire high-performing commercial teams, creating a culture of accountability, innovation, and excellence., • Provide regular commercial reporting, forecasting, and strategic recommendations to the CEO and Board. Requirements • Proven experience in a Chief Commercial Officer, Commercial Director, VP, Managing Director, or equivalent senior commercial leadership role within the apparel, fashion, lifestyle, or consumer goods sector., • Demonstrated track record of delivering significant revenue growth and commercial success across international markets., • Deep understanding of the global fashion and apparel industry, including retail, full price and off price, wholesale, licensing and franchise channels., • Experience leading multi-channel commercial operations within a premium or mass-market fashion retail environment., • Strong strategic leadership skills with the ability to balance long-term vision and hands-on commercial execution., • Exceptional understanding of consumer trends, market dynamics, and evolving retail landscapes., • Proven ability to build and manage high-performing international teams across multiple functions and geographies., • Strong financial and commercial acumen, with experience managing budgets, forecasts, pricing strategies, and profit optimisation initiatives., • Outstanding stakeholder management, negotiation, and relationship-building capabilities., • Experience working within a fast-paced, entrepreneurial, and growth-oriented business environment., • Excellent communication and presentation skills with the ability to influence at Board and executive level., • Bachelor's degree in Business, Fashion Management, Marketing, Finance, or a related discipline; an MBA or relevant postgraduate qualification would be advantageous., • A passion for fashion, consumer brands, and delivering exceptional customer experiences across global markets.

Zanda is an Executive search partner that works exclusively with high growth start-ups as they look to scale their business with senior talent. Zanda partners with VC’s, Founder’s, CEO’s and CFO’s when it comes to successfully delivering on key senior appointments. Who’s the business Zanda is partnering with a high growth AI-driven B2B SaaS business as they look to identify an accomplished scaleup CFO. With a growing international customer base across enterprise and mid-market clients, the business has reached approximately £15m ARR and is now entering its next phase of scale, with ambitions to grow to £30m ARR and position the company for a successful exit within the next 2-3 years. As part of this journey, the CEO is looking to hire a Chief Financial Officer to join the leadership team. Reporting directly to the CEO, and working closely with the board and senior leadership team, the CFO will act as a true strategic co-pilot, combining commercial acumen and financial leadership to guide the business through its next phase of growth and towards exit. What experiences you will gain: • Acting as a strategic partner to the CEO across growth, capital allocation and key business decisions, • Building and strengthening investor-grade reporting, forecasting and financial infrastructure, • Owning FP&A, including budgeting, forecasting and long range planning to support scaling the business towards £30m ARR, • Driving commercial insight across the business, partnering closely with Sales, Marketing and Product to improve performance and efficiency, • Supporting investor relations, board reporting and external stakeholder management, • Preparing the business for a future exit, including building the financial narrative and ensuring operational readiness, • Introducing operational rigor, processes and discipline while maintaining a fast-paced, entrepreneurial culture, • Enhancing data integrity and building a robust SaaS metrics framework (CAC, LTV, retention, payback), • Supporting strategic initiatives including pricing, revenue optimisation and margin improvement What background should you have before you press apply! • Previous CFO or senior finance leadership experience within a VC or PE backed SaaS / technology business, • Experience scaling a business through a high growth phase (c. £15m → £30m+ ARR), • Strong commercial finance mindset, with the ability to partner across go-to-market and product functions, • Experience preparing for, or executing, an exit or liquidity event is highly desirable, • Proven ability to build credibility with investors, boards and senior stakeholders, • Strong track record across FP&A, reporting, and building scalable financial infrastructure, • Hands-on, pragmatic operator comfortable working in a founder-led environment, • Naturally inquisitive, data-driven, and able to translate financial insight into strategic decision making Please note that due to the expected volume of applications, we will only be able to respond to those candidates whose experience matches the requirements of our client. If you have not heard from us within the next ten days, please assume you have been unsuccessful on this occasion. To apply for this role, please use the Apply button, or alternatively, email your CV to Andrew Waters: Andrew.waters@zandasearch.com.

Role Description Title: Key Account Manager (London) Based in: London, UK Reporting to: Chief Revenue Officer Who Are We? We are a young, entrepreneurial global expert in connectivity and data management services, focusing exclusively on the media and entertainment industry. In short, we allow creatives to collaborate on content wherever they are in the world. We do this by providing an extensive range of SaaS/PaaS solutions backed up by unrivaled technical support which enables them to manage and transfer valuable and critical content quickly, securely and effectively. Our media network is the largest and most established private, high-performance network for the media industry connecting the leading studios, production and post-production facilities across the globe. The Role The Key Account Manager at Sohonet is responsible for working with assigned customers and selected target prospects to assess their film, episodic, TV and advertising media workflow challenges, propose solutions based on Sohonet platforms and services, thereby building a strong pipeline of sales opportunities to qualify and advance to closure. This is a sales role that involves renewing existing business, finding opportunities to up-sell those contracts and hunting across existing customers and selected new prospects for new opportunities to sell into. It requires extensive pipeline building and prospecting. The candidate must be highly motivated, extremely organized, results-oriented and possess outstanding communication and negotiating skills. Responsibilities • Meet or exceed quarterly sales bookings goals., • Structure and sell profitable solutions to drive growth at the top and bottom lines for Sohonet., • Participate in regular team and 1-on-1 meetings to discuss advancing sales opportunities, removing blockers, deal structure and strategy., • Contribute to a strong sales culture built around individual effort combined with teamwork, CRM and sales tool discipline, aggressively managing leads, “land and expand” account base selling and a continuous focus on achievement., • Build, strengthen and expand relationships with assigned accounts that include leading studios, production and post-production companies, VFX studios and creative agencies that produce commercials., • Schedule and complete at least nine meetings (Zoom or face-to-face) per week with customers and prospects., • Attend industry events, network and be immersed in the media and entertainment scene with the objective of building sustainable relationships that will lead to business opportunities and closed business., • Work with internal cross-functional teams to advocate for clients, resolve sales blockers and to share information about specific customers and the overall market., • Maintain extensive knowledge of Sohonet’s products and services and how they serve our customer's needs, including features, advantages, and benefits, and key examples of usage., • Ensure Sohonet is represented in a professional and positive manner; be an evangelist for Sohonet. Skills & Education • University degree., • Fluency in written and spoken English., • 3.5+ years related experience in media services, media/content centric SaaS/PaaS or network services selling into the media and entertainment industry., • The candidate is experienced in both tele-sales as well as face-to-face sales of SaaS/PaaS platforms and services in the £10K - £100K+ ACV space., • Excellent verbal and written communication skills, • Proven presentation/demonstration and client interaction skills., • Ability to work in a team environment as well as individually., • Proficiency with Salesforce.com and associated sales systems is preferred., • Ability to manage multiple opportunities and varying levels of complexity concurrently. The Candidate • Passion for solving media customer challenges with technology and services., • Responsible, self-motivated and professional., • Hands-on approach to tackling tactical as well as strategic work., • Proven ability to operate effectively – and with velocity – in a fast-paced, entrepreneurial startup environment in which cross-functional teamwork and initiative is a must., • A high level of energy with the ability and desire to work on advancing opportunities during standard, as well as non-standard, working hours., • Ability to travel as required by the business, although this is expected to be minimal (e.g. 5%), • Must be a citizen of the United Kingdom or eligible to work in the U.K.. Location This position is based at Sohonet’s office in Soho (central London). This position is expected to be in Central London visiting not only the office but more importantly customers and prospects, at least three days a week. Compensation Annual Salary: £65,000.00 Target Commission: £65,000.00 Commission Rate: 5.5% Why you want to work for Sohonet Sohonet is the global expert in connectivity, media services and network security for the media and entertainment industry. We allow creatives to work on content wherever they are in the world by providing an extensive range of solutions which enable them to transfer and store valuable and critical content quickly or to collaborate securely in real-time. And all of this is backed up by our unrivaled 24/7 technical support. The Sohonet Media Network is the largest and most-established private, high-performance network for the media industry and connects over 500 of the leading studios, production and post-production facilities around the world. The winner of two Emmy Awards, Sohonet enjoys strong partnerships within the broadcast and film industry, supporting organizations such as the BFC, The Production Guild, SIGGRAPH, HPA, SMPTE, The Digital Production Partnership, AMWA, UK Screen Association, The Production Guild, StudioSysAdmins, MESA and MESA Europe, and The Visual Effects Society. Apply Online To apply for this position, please visit our website at https://www.sohonet.com/jobs/ and complete the easy-to-use on-line application process in this section of our website. Sohonet is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate on any basis and recognize all applicable legally protected characteristics.

Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues. Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers. Purpose of the role: This is a Senior role within the Financial Performance, Europe team responsible for driving a cost conscious, commercially minded culture and ensuring that the 'story' of the Europe expense base, earnings profile and business plans are clearly and accurately articulated and are fully aligned to the Europe Strategy and business priorities. The role holder will lead the operation of robust budgeting, forecasting, expense management within CLG / Europe-level business activity and business planning processes in accordance with principles set by the Lifeco parent company and processes / milestones agreed with the Senior Manager / Reporting & Operations. It provides complete, accurate and timely strategic insight on expenses, earnings drivers and business plan delivery at a consolidated Europe-level to support effective decision making by the European Leadership Team (ELT), senior leadership and Lifeco. What you'll do: Insight, reporting, quarter end and plan tracking • Provide high quality expense and earnings insights and reporting throughout the year to the Europe CFO and Financial Performance Director, Europe, explaining cost drivers, earnings drivers, risks, trends and variances versus prior quarter, prior year, and business plan., • At quarter end, own the aggregated Europe level earnings and expense narrative and provide integrated analysis and commentary versus budget, prior quarter and prior year. In doing so, articulate the impact on key business metrics, such as Base Earnings, Expense Efficiency Ratio, Return on Equity, etc., • Translate financial results and forecast updates into clear insight on business plan achievability, highlighting gaps to plan and proposing corrective actions. Processes, systems, MI and planning frameworks • In conjunction with the Senior Manager - Reporting & Planning, develop and maintain Europe-level planning frameworks, templates and guidance that link strategy, business plans, expenses and earnings outcomes., • Work with the Senior Manager - Reporting & Planning to ensure the consistent understanding and operation (in Europe's markets) of robust budgeting, forecasting, business planning and MI processes, systems and controls for expenses and earnings as part of the business control cycle., • Oversee the production and presentation of standard MI on the aggregated Europe-level expense base (run and change), earnings drivers and business plan metrics, ensuring data is accurate, insightful and timely., • Lead the production of Finance owned slides and information for key governance and reporting forums (e.g. ELT, CLG Board), clearly articulating expense, earnings and business plan implications. Expense, earnings and business plan management • Oversees the preparation of the annual operating expense budget for CLG (the Europe level legal entity), ensuring it coherently supports the multi year business plan and earnings targets., • Reviews and challenges the preparation and consolidation of market level plans into a coherent Europe level business plan, ensuring expense and earnings assumptions are realistic, consistent and aligned to strategy., • Oversee in year tracking and review / challenge of actual expenses (run and change) and earnings against budget and business plan, including variance analysis and forward looking opex, expense and earnings forecasts., • Ensure the construct, maintenance and use of balance sheet provisions to fund strategic initiatives are appropriate, controlled and aligned with business policy, strategy, earnings objectives and business plan commitments. . Business cases, efficiency and plan alignment • Oversee an accountant in their review and challenge of Europe level business cases and funding requests to ensure alignment with the business segment's strategy, financial plans, business plan commitments, expense targets and earnings ambitions., • Where proportionate, work with Executive and Operational Sponsors and steering groups to validate and, where necessary, challenge budget, forecast, benefit realisation and earnings impact assumptions so that expense, benefit and business plan targets are met., • Lead ad hoc reviews and projects to identify cost savings, efficiency opportunities and options to improve the commercial performance of the expense base, earnings and delivery of the business plan. Stakeholder management and collaboration • Build and maintain strong relationships with Europe leaders, i.e. Change, CFO, Financial Performance Director, Senior Manager / Operations & Reporting, Risk, and market (UK, Ireland, and Germany) leadership and FP&A teams, ensuring a joined up view of expenses, earnings and business plans., • Work with these stakeholders to set, challenge and validate expense, earnings and business plan targets, management actions and allocations, ensuring in year and multi year budgets and forecasts remain aligned to the Business Plan, strategic priorities and external guidance., • Collaborate with actuarial and finance stakeholders to input into periodic cost allocation methodology reviews which, in turn,influence liabilities, earnings and business plan assumptions. Data, governance, risk and reporting obligations • Collaborating with the Senior manager, Reporting & Planning, oversee the development and maintenance of the Europe datastore and support the deployment of technologies (e.g. AI) to enhance the insights and analytics suite., • Produce and submit sufficient and relevant expense, earnings and business plan commentary to support statutory, market and management reporting at a Europe level, ensuring users understand the meaning and context of the information., • Ensure familiarity with and adherence to risk management programmes and processes, and compliance with company policies, regulatory, professional and legal requirements across expense, earnings and planning activities. Leadership and people management • Lead and develop a small but high-performing team of accountants and financial analysts to support a cost and earnings focus, and commercial mindset across the Europe business and its markets. • Provide constructive feedback, coaching and development opportunities to team members and stakeholders (as part of the Europe 'FP&A community'), building capability in business planning, expense and earnings analysis, and strategic insight What you'll bring to the role: Technical Expertise • Qualified Accountant with extensive and wide-ranging experience of European financial services (ideally in the insurance industry), • Demonstrable track record of operating in a Finance oversight role in a financial services organisation, • Strategic understanding in a European financial services context (ideally in the insurance industry), • Experience in or of working with investor relations would be advantageous., • Excellent quantitative business analytical skills, • Strong financial and risk management skills Communication • Excellent communication skills - able to address technical and non-technical audiences in formal and informal settings Relationship Building • Experience of building and leveraging internal / company and external network, • Strong ability to collaborate with experts and interested parties from across the business to influence, obtain input and buy-in, • Excellent stakeholder management skills at all levels up to and including C-Suite Taking Initiative • Proactively identifies and manages risks Developing Self and Others • Strong leadership and team development skills, • Ability to provide constructive feedback and share opinions to line manager, team members, and other colleagues in a timely and constructive manner Qualifications (For the job and not the person) FCA / ACA / CIMA or equivalent Benefits of working at Canada Life We believe in recognising and rewarding our people, so we offer a competitive salary and benefits package that's regularly reviewed. As a Canada Life UK colleague, you'll receive a competitive salary and comprehensive reward package including a generous pension and bonus scheme, along with, income protection, private medical insurance and life assurance. We have a fantastic number of other benefits and support services as well as regular personal and professional development. How we work at Canada Life Our culture is unique and incredibly important to us. We care about doing the right thing for our people, customers and community and helping others to build better futures. Our blueprint behaviours shape and influence how we work, and are central to the relationships we have with others. Every day we are encouraged to be more curious, own the outcome, face into things together and find a way forward. We want colleagues to have rewarding careers with us so we invest in the development of our people, technology and workplaces. That's why we offer a range of training, flexible working and opportunities to grow and develop. Diversity and inclusion Building an inclusive workplace with a diverse workforce where everyone can feel they belong and achieve their potential regardless of gender, ethnicity or any other characteristic is a key commitment for us. We are proud of the progress we're making in DEI, and we continue for it to be a significant focus. "At Canada Life we believe in the power of great people from different backgrounds, experiences and perspectives coming together to build better futures. Emerging talent is crucial to our growth and creating an environment that continues to inspire us all." Nick Harding, Chief People Officer, Canada Life UK We appreciate that everyone has different work and life responsibilities. We're happy to discuss flexible working arrangements, including part time, for any of our roles should this be a requirement for you.

Senior Customer Relations Officer £290 per day (Umbrella) Croydon (Hybrid) 5 Month Contract Summary: Our client is searching for a Senior Customer Relations team to join their team in Croydon! Within this role, you would be responsible for managing end-to-end complain cases in line with the regulatory requirements and ensuring fair, balanced outcomes for customers. This role focuses on delivering high quality investigations, clear final responses, and driving continuous improvement through root cause analysis, stakeholder collaboration and enhancing overall customer experience. Accountabilities for the role: • Effective management of a complaint caseload with maintenance of accurate and timely records., • Undertake comprehensive assessments of the merits of each complaint, including the consequences of such assessments and taking active steps to ensure that fair and balanced conclusions are reached for the customer whilst also managing any reputational issues to AEL., • Timely production of “Final Response Letters” aimed at clearly detailing the rationale behind the decision reached whilst advising the customer of his/her FOS referral rights., • Negotiation of compensatory benefits with internal and external complaint champions, complainants and the FOS, • Highlight complaint trends and operation process improvement suggestions / solutions to the Head of Customer Experience once identified following the resolution of the complaint, • Undertake effective root cause analysis tasks as requested by the Head of Customer Relations., • Contribute to the production of Treating Customers Fairly (TCF) Bulletins and raising any conduct issues that may be identified as a result of complaint handling trends., • Support in monitoring internal / external adherence to the Clients UK’s complaint handling procedure / regulations., • Maintain an up to date awareness of regulatory developments not limited to the Complaint (DISP) environment and escalating any concerns/updates as required., • Participate, when required, in departmental initiatives in order to provide value to the UK business including (but not limited to) complaint training, presentations and knowledge sharing exercises in order to support and influence., • Play an active role in identifying and improving our customers experience through group and individual efforts; to review and recommend improvements based upon complaint experiences., • Reviewing all Final Response Letters escalated by the complaint champion network to ensure a fair outcome is being reached and the quality of the communication being sent is accurate, • Offering guidance and advice to the complaint champion network when they are attempting to resolve a complaint within 3-business days, • Working with the FOS when cases have been escalated to them for their review/investigation; providing case file information, with assistance from the CRT Admin, to assist them with forming their objective decision on the case, • Redirection of communication received within CRU to ensure it is being handled appropriately by the relevant line of business in CRT Admin absence. Experience & Qualifications Required: • Solid knowledge and awareness of the FCA regulatory Framework for complaints handling and principles relating to TCF., • Solid complaint handling experience within an insurance company, especially a claims environment., • A sound understanding of the FOS and it’s associated procedures and practices. If you are interested in this position, please do not hesitate to apply! Please note in the event of high volumes of applications, we will only be able to respond to successful applications in the first instance.

At MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual. We put people first and demonstrate care and compassion for our community and each other. Because what we do matters - to us as valued professionals and to the millions of people and institutions who rely on us to help them build more secure and prosperous futures. THE ROLE Work directly with the Compliance Officer in London responsible for the global ESG Compliance Program to execute and facilitate project management and the monitoring of ESG related processes. This position will be expected to organize and administer tasks related to ESG initiatives and projects that contribute to the oversight and operations of the compliance program. This position additionally works with other colleagues within the Compliance team as well as business partners within other parts of the organization such as Legal, Global Distribution, and Investments. WHAT YOU WILL DO • Support procedures of the ESG Compliance Program using knowledge of securities markets and project management skills., • Display, or actively gather, a detailed understanding of the business needs and objectives of the program and related internal clients globally based on current initiative or project., • Provide project management, prioritization, and direction to team members to accomplish defined deliverables., • Actively communicate with team members and stakeholders regarding ESG initiatives., • Plan and prepare periodic daily, monthly and quarterly tasks as required., • Demonstrated ability to work independently on a wide array of initiatives., • Strong interpersonal and management skills, including the ability to work across the organization, across regions, and interact effectively at all levels of management and peers., • Organize and input data from various sources into internal systems used by the ESG program., • Ability to review ESG related content, including RFPs, marketing materials, and reports, to identify inconsistencies related to the investment process or regulatory requirements prior to distribution., • Assume additional responsibilities as needed.WHAT WE ARE LOOKING FOR, • Relevant experience from an investment management, financial services, or industry related industry, • Compliance experience., • Strong knowledge of FCA Rules, • Excellent interpersonal, organizational, communication, customer-service, team-working and problem-solving skills., • Must be able to write effectively, and present research, analysis, and conclusions in a persuasive manner., • Proven ability to develop and foster strong interpersonal relationships and to maintain effective cross-functional teams throughout the organization., • Must be thorough, detail-oriented, persistent, self-motivated, and able to function with independence and accuracy., • Good business judgment and the ability to handle challenges while maintaining a professional approach to problem solving., • Must be proficient in MS Office (Outlook, Word, Excel) and able to develop proficiency in MFS systems as required to perform the duties of this position., • Working knowledge of AI (ChatGPT & Copilot) is preferred. At MFS, we are dedicated to building a diverse, inclusive and authentic workplace. If you are excited about this role but your past experience doesn't align perfectly, we encourage you to apply - you might be just the right candidate for this role or others. What we offer: At MFS, we view our employees as family - and like you, we want our family happy and healthy. That's why we provide competitive benefits programs and family-friendly policies which support the work-life balance needs of our employees. MFS is a hybrid work environment (remote/onsite) unless otherwise stated in the job posting . If any applicant is unable to complete an application or respond to a job opening because of a disability, please contact MFS at 617-954-5000 or email talent_acquisition@mfs.com for assistance. MFS is an Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws. Employees and applicants of MFS will not be subject to harassment on the basis of their status. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited. Please see the Know Your Rights: Workplace Discrimination is Illegal document, linked for your reference.

About the role JD Europe launched across six markets in March 2026 and operates as a retailer, marketplace, China-sourced private label manufacturer, logistics operator, and OTC pharmacy. As the business scales, the compliance agenda is expanding rapidly — spanning sustainability regulation, marketplace compliance, product safety, and cross-border trade obligations across the EU and UK. This is a newly created role sitting within the Compliance function and reporting to the Chief Compliance Officer. You will take ownership of the programme management infrastructure that keeps our compliance and sustainability initiatives on track — coordinating workstreams, tracking deliverables, and supporting implementation across a business that is moving quickly in a complex regulatory environment. What you’ll do • Own programme and project management across the Compliance and Sustainability function, including maintaining trackers, action logs, and implementation roadmaps for active regulatory and sustainability workstreams, • Support the implementation of sustainability initiatives across Joybuy’s European markets, including programmes relating to packaging regulation and extended producer responsibility (EPR), circular economy requirements, the EU Deforestation Regulation (EUDR), and supply chain transparency requirements under emerging due diligence frameworks, • Coordinate compliance initiatives relating to the Joybuy marketplace, including pricing compliance obligations under the Omnibus Directive, seller onboarding and Know Your Business Customer (KYBC) requirements, Digital Services Act (DSA) implementation, and consumer protection standards, • Manage stakeholder coordination across internal teams — including Finance, Tax, Technology, Logistics, and Product — to ensure compliance deliverables are understood, resourced, and delivered on time, • Support the development and maintenance of ESG data collection, metrics, and reporting frameworks, including contributions to CSRD readiness and internal sustainability KPI tracking, • Prepare clear, structured briefing materials, status updates, and reporting packs for the CCO and senior leadership on programme progress, risks, and blockers, • Support the Compliance team in responding to regulatory change, including scoping impact assessments, drafting implementation plans, and coordinating responses to regulatory enquiries or enforcement activity, • Track the regulatory horizon across sustainability and marketplace compliance, flagging developments relevant to active programmes and supporting timely adaptation of workplans, • Liaise with external legal counsel and advisers to co-ordinate workstreams and manage inputs into compliance programmes, • Assist in developing and maintaining internal compliance policies, procedures, and training materials as programmes mature, • Support on ad hoc compliance projects across the function’s four pillars as business needs require What we’re looking for • Three to six years’ experience in programme or project management within a compliance, regulatory affairs, sustainability, legal, or finance function; a background with a compliance or sustainability specialism is welcome, • Demonstrable experience managing complex, multi-stakeholder programmes in a fast-moving environment, • Comfort with data, metrics, and measurement frameworks, • Familiarity with EU and/or UK regulatory frameworks relevant to ecommerce, product compliance, or sustainability — for example, EPR, Omnibus Directive, DSA, GPSR, EUDR, or CSRD — is a strong advantage, • Highly organised, structured, and delivery-focused; able to hold multiple workstreams simultaneously without losing detail, • Strong written communication skills and the ability to translate complex regulatory or technical matters into clear management reporting, • Collaborative and comfortable working across functions and seniority levels, including with external counsel and senior leadership, • Experience in ecommerce, retail, digital platforms, or a Chinese-owned business operating in Western markets is an advantage but not required Why this role The Compliance function at JD Europe is being built from the ground up. You will work directly with the CCO on programmes that matter to the business — from sustainability regulation reshaping how we source and package products, to the marketplace compliance infrastructure that underpins how we operate across six markets. There is real scope to shape how the function works and grows.

Editorial Manager Location: London, Westminster Contract Type: Permanent Work Type: Hybrid Salary: £55,000 + Benefits About Us The Institution of Civil Engineers (ICE) is a global membership organisation with over 100,000 members and more than two centuries of history. As a centre of engineering excellence, we qualify civil engineers, support lifelong professional development, and assure society that the infrastructure shaping our world is safe, sustainable, and well-designed. Our community of experts also provides trusted, impartial advice to policymakers on how to build and adapt infrastructure for a better future. The Role We are looking for an Editorial Manager to lead the commissioning, creation, copy-editing, proofreading and production of NEC content in print and digital formats. You will play a crucial role in ensuring the accuracy, quality, and accessibility of our content, while making sure to support TTL strategy and adhering to its vision and purpose of innovation, sustainability, and continuous improvement. The role holder is expected to bring substantial and significant editorial experience and expertise to the team. Responsibilities: • Review, copy-edit and proofread content relating to NEC Contracts to ensure authority, accuracy and consistency., • Commission, draft, copy-edit and proofread content relating to NEC newsletters to ensure the same., • Oversee end-to-end editorial production, ensuring that updates and amendments are incorporated and released in a timely and accurate manner., • Collaborate with the Head of Content, the NEC Contract Board, internal stakeholders, external SMEs and production partners with a view to creating, refining and improving product content or concepts., • Provide editorial expertise to support content promotion with Marketing and Sales teams., • Help develop and manage content workflows, SOPs, and standardised formats and style guidelines across digital and print., • Support the customer queries inbox. About You: • Significant (5+ years) editorial experience in professional publishing., • Exceptional attention to detail and command of English., • A proven written and verbal ability to translate complex information into clear and consistent organised content, in the form of e.g. meeting notes, product summaries, and presentations., • Experience with CMS, MS Office, and editorial QA processes., • Bonus: XML/SGML, InDesign, Asana., • Strong communicator, proactive collaborator, and highly organised., • Degree in English, Law, Humanities or related field., • Additional languages an advantage., • Professional qualification in Law, Construction Management or a related field would be an advantage., • Subject matter knowledge of NEC Contracts an advantage. ICE Group Benefits: • 25 days annual leave plus Bank Holidays, • Shutdown over Christmas period, • Annual £100 allowance towards your well-being, • Discounted hot food from on-site Café bar., • Up to eight per cent of salary contributed to a personal pension scheme., • 24-hour employee support line, • Death in service benefit equivalent to four year’s salary, • Interest free season ticket loan, • Cycle to work scheme., • Big Gym membership savings with the Gymflex scheme, • Your Rewards discount scheme ICE Group is an equal opportunities employer and are committed to ensuring an inclusive recruitment process. We welcome applications from disabled candidates and will provide reasonable adjustments throughout the recruitment process. If you need support or an alternative format, please contact us at people.team@ice.org.uk General Data Protection Regulations (GDPR) 2018 The data collected via this application process will only be used by the ICE Group for the purpose of recruitment and for the performance of an employment contract if a job offer is made. This data will not be disclosed to any external sources without express consent unless required to do so by law. Unsuccessful applicants’ data, both electronic and paper will be deleted/shredded six months from date of application. For any questions or concerns about your personal data, please get in touch with our Data Protection Officer at the details provided below: at Email: dataprotection@ice.org.uk Applicants have the right to complain to the ICO at http://ico.org.uk/ if they have a concern with the way ICE is handling their data. If you're an experienced editor with a passion for clear, consistent content, we’d love to hear from you