Customer support officer jobs in United Kingdom - Page 2

At Medicareplus, we pride ourselves on being a leading force in advanced wound care and infection prevention. Our mission focuses on creating innovative products that enhance patient care and support healthcare professionals. Join us in our commitment to excellence and become part of a culture that values collaboration and innovation. We are seeking a Quality and Regulatory Manager (QA/RA) who will report directly into the Chief Financial Officer. The Quality and Regulatory Manager Manager will be responsible for ensuring continued compliance of the Company’s Quality Management System with the relevant Medical Device Directives, Medical Device Regulations, International Standards, and Customer Requirements and provide knowledge and support to the company to enable it to operate within all the applicable Regulatory Guidelines. Hours of work: Monday to Friday, based at our London HQ in Alperton, 8.30am -5pm. Qualifications and experience: Qualification in life sciences or engineering (BSc, or BEng) 4 years of experience in a regulatory compliance role in the medical device industry Specific experience in regulatory affairs and submissions in the UK, European Canadian and American markets is required Experience in dermatology products is desirable Qualification or experience as a microbiologist is desirable Responsibilities • The Quality and Regulatory Manager will act as the person responsible for regulatory compliance within the definition of the EUMDR 2017/745., • Lead and mentor the QA team: Manage, train, and develop the QA/RA team, including hiring, performance reviews, and fostering a collaborative, results-driven environment, • Allocate resources: efficiently manage the team's workload, budget, and resources to meet project timelines and quality goals, • Manage all aspects of Quality and Regulatory compliance, • Manage Preparation and Maintenance of Product Registrations and Regulatory Files, • Oversee the Department's Management and promotion of the Quality System, • Operate the Quality Management System in compliance with the current ISO 13485, • Prepare and present Quality Data to analyse quality trends and support investigations, remediation, report and agree improvement initiatives, • Ensure that the company's Quality Policy and set objectives are met; plan and implement monitoring, measurement, analysis, and improvement of quality performances of the organisation, • Oversee the maintenance of the Technical Files and Documentation, • Responsible for the Document Control process and the efficient control of all documentation required by regulatory agencies, • Plan and manage internal audit activities and continuous improvement and coordinating audit corrective actions, • Oversee the management of the CAPA process to ensure corrective actions are established and that root- cause elimination is completed for identified issues, • Supervise and oversee the management the complaint handling process and medical device reporting activities and post-market surveillance, • Oversee the management the Non-Conformance process, • Author and approve the Standard Operating Procedures and work instructions, • Providing the necessary training to ensure employees understand QMS Benefits: Competitive salary with a performance-related bonus Comprehensive benefits package Opportunities for professional development and progression within a leading organisation If you think you are suitable for this role, please apply now for an opportunity to influence change and drive success within a company that is dedicated to improving lives.

Company: William College Job Title: Wellbeing Officer Location: ONSITE, London, UK Salary: £26,000-£32,000 per annum (pro-rata) Employment Type: Part Time, Weekends, 9am-pm, Onsite Department: Student Services Reporting to: Head of Student Experience and Outcome About Us: William College is committed to provide the high-quality education in wide range of HE programme. Our main goal is to guide and support our students on their journey to become successful individuals. We strive to offer the best services and resources available to ensure that our students are well-prepared for a career in the creative industries. From the moment a student enrols to the day they graduate, we are committed to providing the support and guidance needed to help them reach their full potential. Position Overview: William College is looking for a proactive and dedicated Wellbeing Officer to join our team. The Wellbeing Officer will play a key part in providing high quality support to our students throughout their academic journey. This role is integral to creating a supportive, inclusive environment where students feel connected, empowered and equipped to succeed at William College. Responsibilities: • Conduct individual meetings with the students to discuss health, disability, learning difficulties and provide support and reasonable adjustments., • Collaborate with internal and external professionals to develop and implement comprehensive support plans for students., • Refer/Signpost students to appropriate external agencies as needed or requested., • Maintain detailed case notes of all interactions with students, including dates, issues and outcomes., • Develop and implement initiatives to support student disclosure, mental health and overall wellbeing., • Work closely with academics and professional services teams to promote student engagement and involvement in campus life., • Deliver workshops, webinars and awareness-raising events to educate and support the student community., • Collaborate and communicate with other teams to establish, maintain and develop productive relationships with colleagues across the University, ensuring effective service delivery and issue resolution., • Plan and organise own workload efficiently to meet service demands., • Contribute to long-term planning and development to enhance student health and wellbeing services., • Ensure compliance with service boundaries, including confidentiality and General Data Protection Regulations (GDPR)., • Provide regular reports to the Wellbeing Manager., • Support other duties as directed by the Wellbeing Manager or Head of Student Experience and Outcome. Essential Requirements: (where required, training and professional development will be provided to the successful applicant by William College, to facilitate their ability to deliver the responsibilities of this role to an excellent standard) • Bachelor’s degree in psychology or equivalent qualification in related subjects., • Sensitivity and empathy with students, colleagues and staff., • Able to deal with confidential matters, highly sensitive data and act with discretion., • Experience in risk assessments and crisis management., • Excellent customer service and communication skills, with the ability to build strong relationships., • Excellent interpersonal skills, including active listening and effective written and verbal communication., • Strong organisational and time management skills, with the ability to work in a face paced environment to manage competing demands while meeting deadlines., • Flexible, approachable and an excellent team player., • High degree of accuracy and attention to detail., • Commitment to upholding the values and policies of William College and partner universities. Desirable Requirements: • Strong commitment to service delivery with experience in student or academic administration within higher education. Benefits: • Annual leave (7.2 weeks), • Workplace pension scheme., • Company Sick Policy., • Statutory maternity/paternity pays., • Career development opportunities, • Training and self-development opportunities., • Gym membership discounts, • Retail discount schemes, • Cinema discounts, • Grocery discounts, • Cycle to work, • Investing and savings opportunities, • Financial wellbeing – personal debt advise., • Financial wellbeing education, • My Mind Pal (mental fitness)

Overview The Chief Technology Officer (CTO) will be responsible for defining and executing the organization’s technology vision, digital transformation, and innovation strategy. This leadership role will ensure the effective use of technology to support operational excellence, asset reliability, safety, and customer experience across all business functions. Key Responsibilities • Develop and implement the company’s overall technology and digital strategy in alignment with corporate objectives., • Lead the planning, design, and implementation of enterprise systems, operational technologies, and digital platforms supporting rail operations, maintenance, and customer engagement., • Drive innovation through emerging technologies such as AI, IoT, data analytics, and automation to enhance efficiency, safety, and sustainability., • Oversee the management and modernization of IT infrastructure, cybersecurity, and data governance frameworks., • Collaborate with executive leadership to identify technology-driven opportunities that improve performance, reduce costs, and enable growth., • Ensure technology solutions support regulatory compliance, business continuity, and information security standards., • Build and lead a high-performing technology team capable of delivering complex, mission-critical systems., • Manage relationships with technology vendors, partners, and government stakeholders., • Establish and monitor KPIs for digital transformation and IT performance, ensuring measurable value creation., • Stay abreast of global rail technology trends and best practices to maintain a competitive and future-ready organization. Qualifications & Experience • Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or related field., • 15+ years of progressive experience in technology leadership, preferably within large-scale, asset-intensive, or transport infrastructure industries., • Proven record in developing and executing enterprise-wide technology and digital transformation strategies., • Strong understanding of operational technology, cybersecurity, and data management in critical infrastructure settings., • Excellent leadership, stakeholder management, and communication skills., • Experience in managing multimillion-dollar technology programs and diverse teams. Personal Attributes • Strategic and forward-thinking mindset., • Strong problem-solving and decision-making ability., • Collaborative and results-driven leadership style., • High integrity, resilience, and commitment to excellence.

Student Recruitment Officer Location: London, UK Start Date: Immediate Company: Smart Move Education Group Job Type: Full-time | On-site Are you passionate about guiding students toward academic success? Smart Move Education Group is looking for a Student Recruitment Officer to join our London team. This role focuses on helping Home/EU students based in the UK access higher education opportunities with top UK universities. Key Responsibilities: • Support prospective Home/EU students throughout their application journey., • Develop and deliver marketing campaigns (online and in-person)., • Provide detailed advice on university options, personal statements and required documents., • Coordinate with partner universities to facilitate interviews and admissions., • Track Home/EU student applications and serve as their primary point of contact., • Assist with daily administrative tasks and student records. What We’re Looking For: • Degree in marketing, education or related field (preferred)., • 2+ years’ experience in education or student recruitment or 1 year of mandatory work experience with home/EU student recruitment., • Excellent customer service and communication skills., • Proficient in Microsoft Office (especially Word and Excel)., • Strong attention to detail and organisational skills. What You’ll Get: • A collaborative, diverse and fast-paced work environment., • Direct impact on students’ futures., • Career progression opportunities within a growing company., • Access to training and development resources. Ready to Make a Difference? If you're enthusiastic about helping students succeed and thrive in a fast-paced, supportive environment, we would love to hear from you. Apply today and be a part of something meaningful.

Job Title: Funding Officer Location: Hybrid – 2–3 days per week in the office (London) Rate: Umbrella £26.94/hr Duration: Fixed-term / Permanent (full-time) Position Summary: We are seeking a Funding Officer to provide administrative and business support across the charity’s funding activities. You will work as part of a team to support grant applicants and grantees, ensuring accurate processing, monitoring, and reporting of charitable funding and social investment agreements. Key Responsibilities: • Process funding applications and social investment proposals, and manage existing agreements., • Maintain and update the CRM system (Salesforce), produce reports, and support data management., • Process grant payments and purchase orders efficiently, following financial regulations., • Respond to internal and external enquiries regarding funding processes., • Assist with preparation of committee papers, reports, and general correspondence., • Contribute to process improvements, CRM development, and team training., • Support the charity’s values-led culture and undertake general administrative tasks as required. Skills & Experience: • Experience in administrative support within charitable or similar organisations., • Strong written, oral, and customer service skills., • Confident with databases, CRM systems (Salesforce preferred), and Excel., • Ability to prioritise tasks, work under pressure, and maintain accuracy., • Proactive, flexible, and able to work effectively in a team environment. Education & Knowledge: • GCSE (or equivalent) in English and Maths, or relevant experience., • Understanding of voluntary/community sector funding processes., • Excellent IT skills and attention to detail. Additional Information: • Training will be provided. Candidates must demonstrate initiative, strong administrative skills, and a confident telephone and email manner.

The Company The Learning Adventure is a leading educational tour provider for school and university students, operating educational trips across the globe. The company focuses on offering bespoke itineraries that deliver prescribed learning outcomes and unique, engaging activities to inspire the next generation of global citizens. The Learning Adventure is part of the Transforma Travel Group, a leading youth travel company. Transforma’s family of brands create culturally enriching, off-the-beaten-track, and educational adventures for travellers and students alike. Across all our brands, our mission is the same: to expand minds through transformative travel experiences. The Role As a Bookings Officer with TLA Sport, you’ll play a key role in delivering unforgettable sports tours while making day-to-day operations smoother for the wider team. You’ll support the full bookings process—from coordinating excursions and developing itineraries to ensuring safety audits and preparing pre-departure documentation—so that every tour runs seamlessly and every team member feels supported. This role exists to help us keep pace with rapid growth, maintain quality across our tours, and free up capacity for the team to focus on strategic responsibilities. You’ll contribute directly to smooth delivery, strong customer experiences, and a healthy team workload. Responsibilities: Travel Booking and Operational Coordination: • Book tour components in a timely manner for trips across the country including hotels, transportation, suppliers and activities., • Manage tour bookings end-to-end, including excursions, logistics, and budgets, • Build detailed itineraries and pre-departure documents well ahead of travel., • Support the tour with any small incidents or inconveniences which arise as part of a tour., • Resolve and record minor inquiries or complaints during tour and post-tour,, • Obtain and track safety audits for all assigned tours., • Work closely with the Operations Manager to manage workload and priorities., • Provide hands-on support to colleagues and step in to solve operational needs., • Strengthen the tour experience through communication and organisation What We’re Looking For We are looking for a proactive team member who: • Has excellent attention to detail and a structured way of working, • A collaborative, can-do mindset with a willingness to go the extra mile, • Strong communication skills both written as well as spoken, • Ability to balance a reactive workload alongside ongoing projects., • A proactive, organised approach to problem-solving and prioritization To succeed in this role, you will likely have: • Experience in tour operations or coordination, • Great to have, but not mandatory: Italian language skills If you don’t meet all the above criteria but feel aligned with the role and are passionate about supporting impactful travel experiences, we still encourage you to apply! About our working culture What you can expect from us: • Support: We’re committed to your professional growth and will invest time to ensure you succeed in the role., • Opportunity: We’re a growing company with room to take on more responsibility and shape your career., • Culture: You’ll join a fun, passionate, and globally minded team who care about what we do., • Compensation: Depending on experience, plus other benefits as regulated in company policies. Application Process Interested candidates should submit their resume detailing their qualifications and interest in the position to We look forward to receiving your application! Transforma Travel Group is an equal opportunity employer and welcomes and celebrates diversity and uniqueness in all forms

Our client, a global leader in their field, is looking for a Global Head of Privacy (Compliance) to join their team on a permanent basis. The organisation is at an exciting juncture in their growth story and as a result, they are looking for a lawyer with a background in Privacy to support them on their journey. The role reports into the Chief Compliance Officer who is hugely inspirational, and they are looking for someone to work in partnership with them – helping to build out a best in class privacy function both in the UK and internationally. The role will involve having responsibility for the global vision and execution of our client’s privacy and data protection agenda, ensuring that their business meets all regulatory obligations while driving innovation and marketing growth. The role plays a pivotal part in balancing compliance with opportunity, managing privacy risk, promoting responsible data practices, and enabling value creation through ethical and compliant data use. Working across the business, this leader will embed privacy principles into their culture, processes, and strategic decision-making. Primary Responsibilities will include: • Delivering on a large-scale, multi-country programme design, to strengthen and harmonise privacy compliance across 19 markets, • Develop and implement a proactive, business-focused global privacy strategy aligned with long-term growth objectives, • Establish and maintain a global governance framework that provides visibility, accountability, and effective oversight of privacy issues, • Collaborate with the Digital, Marketing and IT teams to design compliant solutions for data collection, consent, cookie management, retention, and responsible use, with a strong focus on digital marketing, AdTech, and customer data platforms, • Tracking emerging privacy laws and regulations globally and guiding the organisation’s response to new or evolving requirements To be considered for the role you should: • Be a qualified lawyer experienced in privacy and data protection matters on an international scale, • Have significant experience in digital marketing, AdTech, and consumer data, • Have experience of managing a team, • Be able to demonstrate your ability to provide commercially sound and pragmatic advice within complex, fast-moving organisations, • Have proven experience in effective cross-functional leadership, stakeholder engagement, and influencing on an international scale This is a truly unique opportunity to work with one of the most ambitious organisations during their “build- up” phase, where you be central to the success of their growth plans. If this opportunity sounds of potential interest, then please do send your CV to Alexia -

Company Overview: Julius Rutherfoord & Co is a leading B2B contract cleaning company based in London, specialising in providing high-quality cleaning services to commercial facilities. Some of our clients include Freshfields, the QEII Centre, and Battersea Dogs & Cats Home. Our dedication to excellence and customer satisfaction has established us as a trusted partner for businesses across various industries. We are committed to delivering superior cleaning solutions tailored to the unique needs of each client. Job Purpose: To deliver a professional and responsive HR service to the business. Working as part of a proactive and responsive HR team to provide pragmatic, creative and business focused HR solutions and recommendations across the Company. To build and develop relationships with managers and employees at all levels and to provide support and guidance on a range of HR matters, specifically employee relations, and share best practice throughout the Company. Principal Duties and Responsibilities: Employee Relations • Deliver a customer-focused HR service covering all aspects of the employee lifecycle, including terms and conditions, employee relations, and legislative compliance., • Arrange and conduct disciplinary, grievance, and other hearings, ensuring timely and accurate documentation., • Manage employee absences, including maternity and long-term sickness, liaising with Occupational Health as required., • Maintain and regularly update the Employee Relations (ER) tracker., • Ensure HR policies and procedures are up to date and effectively implemented across the business., • Lead on TUPE processes, including administration, consultation, and addressing related queries., • Support and deliver training for managers and office-based staff on HR processes and best practices., • Uphold equal opportunities and diversity legislation in all HR activities. Building a High-Performance Culture • Act as a trusted advisor to employees and management, offering guidance on HR policies and practices to drive positive people outcomes., • Collaborate with managers to support people decisions and provide HR updates during departmental meetings., • Work closely with the broader HR team to deliver consistent and effective service across the business., • Oversee internal training platforms and employee benefit systems, including updates and content management. Ad Hoc • Monitor employee retention issues and provide insights and recommendations through data analysis and feedback from exit interviews., • Support the DBS checking process, ensuring full compliance with regulatory requirements., • Maintain accurate and up-to-date records of employee right-to-work documentation and manage follow-up for expiring documents., • Provide cover for HR Coordinators during absences or holidays. Qualifications, Experience and Technical Knowledge: • Proven experience in a similar HR Officer or HR Advisor role., • Strong knowledge and practical experience with TUPE regulations., • Demonstrated ability in managing disciplinary and grievance cases., • Solid understanding of current HR and employment legislation., • CIPD Level 5 qualification (preferred). Behavioural Skills: • Fluent in Spanish or Portuguese (desired)., • Proactive and solution-focused approach., • Excellent attention to detail and organisational skills., • Strong prioritisation skills with the ability to work independently., • Approachable and empathetic, with the ability to support staff sensitively and professionally., • Collaborative team player with a willingness to support others., • High level of integrity and commitment to confidentiality., • Clear and effective communicator, both written and verbal., • Strong rapport-building abilities with staff at all levels., • Excellent time management and reporting skills., • Confident decision-maker with strong problem-solving capabilities., • Comfortable working in a fast-paced, dynamic environment. This is a full-time, Monday-to-Friday role based mainly at our Battersea head office. Julius Rutherfoord is an Equal Opportunity Employer and welcomes all applicants.

Director of Operations South East Aerospace & Defence Circa £150K, bonus, car allowance, share options & benefits Relocation assistance available Our client is a market leader in the design and manufacture of innovative, high performance products and solutions for global aerospace and defence markets. This is a profitable business heading into a period of substantial growth This is a critical appointment, carrying significant responsibility for leading a multi-functional team to ensure the strategic direction and operational effectiveness of Manufacturing Operations. It requires ensuring sufficient resources and strong leadership are present to achieve challenging KPI targets for OTD, Quality, and Costs. Additionally, you will drive the Continuous Improvement program for operations in alignment with the organisation’s strategic goals and objectives. Reporting to the Managing Director, you will be an influential member of the executive leadership team and will play a key role in the overall running of the business and the decision making process. The Role: • Promote a culture of innovation and achieve goals for shipment, on-time delivery, arrears, inventory and productivity., • Ensure performance targets are fit for purpose, simplify systems, integrate process, improvement, data capture and cost reduction strategies to optimise effectiveness., • Take strategic steps to ensure manufacturing is aligned to support substantial growth plans and business objectives., • Build strong working relationships with customers; understand their needs and responding quickly to requests in order to develop new business opportunities., • Cultivate a workplace that promotes collaboration, enthusiasm, and creative thinking; motivate and guide teams to consistently enhance, invent, and achieve excellent results., • Lead and inspire a multi-skilled team, mentor employees, and empower them to take on more responsibility for current and future success., • Establish and maintain robust inventory management systems to optimise costs, mitigate risks, and improve product availability and delivery efficiency., • Lead Continuous Improvement initiatives to achieve ambitious productivity goals. Prioritise change management, accountability and performance throughout the process., • Oversee outsourcing, vendor assessment, and development. Focus material sourcing and supply chain efforts on building reliable, long-term supplier relationships to optimise delivery and cost., • Supply ongoing forecast data to support capacity planning within the ERP system, ensuring that labour, material management, and production resources are in place to meet demand., • Ensure a “Safety First” culture, including compliance with SHEQ policies & requirements., • Support contract reviews and work with engineering teams to develop products, pursue higher value-added concepts, and enhance lifecycle support capabilities to better serve customer requirements., • As a core member of the leadership team, deliver presentations on key business and financial performance metrics. The Person: • Educated to degree level or equivalent in a manufacturing or engineering discipline, personal drive and aspiration is also important., • Demonstrable experience, skills and personal qualities as an established Executive (such as Director of Operations, VP of Operations, Chief Operating Officer(COO) or Head of Operations) within a dynamic, agile and specialised manufacturing setting., • Experience working in a responsive manufacturing environment focused on projects, preferably within regulated sectors such as Automotive, Aerospace & Defence, Electronics, Medical Devices, Pharmaceuticals & Life Sciences, or Oil and Gas etc., • Experience in planning and implementing a significant “scaling up” of operations within an autonomous manufacturing environment is preferred. Strong leadership and vision are essential for business transformation., • Demonstrates the ability to effectively define and implement operational strategies through robust planning, while consistently maintaining an active and highly visible presence on the shop floor., • A people-focused leader, ideally with experience of managing multi-site operations; proven leadership and coaching in both line and matrix structures., • Possesses strong technical credibility, with comprehensive knowledge of manufacturing processes and techniques, raw materials, quality systems and standards, health and safety regulations, as well as engineering and technology principles and practices., • Inquisitive, able to ask key questions, offer insights, and encourage teams to drive performance, embrace change and improvement., • Able to engage in meaningful discussions without confrontation. Ambitious, results-oriented, and an effective team player. Communicates openly with strong drive and determination., • Proficiency with quality tools and process improvement methodologies, with the capability to manage change effectively and establish appropriate KPIs to accurately monitor and enhance business performance., • Strong finance, commercial and analytical skills for performance reporting and presentations., • IT literate in Microsoft office suite, MS Project (or equivalents), ERP systems, etc., • A valid driving licence, as well as a willingness and ability to travel internationally., • Hold or be able to hold UK Security Clearance

Revenues and Benefits Customer Service Officer. To provide a comprehensive and in-depth telephone service for council tax and housing benefit/ council tax support enquiries. To ensure that all contacts receive a good customer experience, in a professional, timely and courteous manner always.

Business Support Officer Business Support Officer Business Support Officer Business Support Officer. Must have 4 years experience within Business Support Officer. To provide a comprehensive, professional, proactive, customer focused business support service to the organisation, enabling services to

Our client is seeking a Customer Support Officer to join their London-based team. The successful candidate will act as the first point of contact for customers, ensuring they receive professional and effective assistance through a modern cloud-based software platform. The role combines hands-on cust

Job Description: Job Title: Markets Support Analyst Corporate Title: Officer Location: London Company Overview: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Location Overview: Based just a stone's throw from the magnificent St. Paul's Cathedral is our London MLFC office, on bustling King Edward Street. Here you will find modern workspaces and a state-of-the-art auditorium space. In addition, we are proud to host an onsite restaurant that shares our commitment to sustainability by providing delicious seasonal menus that have been created with the planet in mind. Make sure to take time for yourself and head up to our rooftop gardens and take in the spectacular views across London. Finally, your physical wellness is well-catered for with our onsite gym facilities and onsite medical centre. Role Description: An excellent opportunity has arisen within Equities to join the Front office control team. The team sits within Middle Office Trade Control in EMEA and the role is based in London. It is a demanding line role to support the cash equity desks. This job is responsible for providing advanced end-to-end operational support for securities, loans, exchange traded derivatives and over the counter derivatives across multiple lines of business, and cross-business functional support through the lifecycle of a trade. Key responsibilities include ensuring trading and operational activities are completed accurately and before deadlines, researching and resolving complex issues, and simplifying client interactions. Job expectations include being customer oriented and data driven, while focusing on continuous improvement. Responsibilities: • Supporting all cash equity traders/sales traders for UK, Europe, and emerging markets across Cash equity/ portfolio/ DMA/ DSA desks., • Technical support for main cash trading system (fidessa). This includes intra-day and post trade support, • Trade allocations/bookings for clients and internal trades., • Trade queries/amendments from internal and external stakeholders. P&L investigation and resolution., • Knowledge of regulation and testing of new projects within the cash equity space., • Interacting with stakeholders across the organization including compliance / other middle office teams and corporate actions., • Cash equity product knowledge gained from a similar role at a buy/sell side firm. Equity derivatives knowledge a bonus., • Ability to demonstrate risk awareness and escalation, both in daily operational processes and small/strategic projects, • Experience of corporate action / dividend processing, • Outstanding attention to detail and good team player, • Communication and interpersonal skills - Ability to communicate at all levels and deal with pressure on daily basis, • Ability to work under pressure in a fast-paced environment, • Analytical mindset and quick-thinking nature UK • Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner, • Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons, • 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum, • The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc, • Use of a flex fund to use towards benefits, • Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services, • Ability to donate to charities of your choice directly through payroll and the bank will match your contribution, • Opportunity to access our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland's most iconic cultural institutions Good conduct and sound judgment is crucial to our long term success. It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well. We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications, and experience. We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. Learn more about this role

Sanctuarymanages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives. Housing Officer Wood Green - London based with a balance of home and office working £37,951 per year plus £600 car allowance (pro rata) 37.5 hours per week Temporary position for up to 6 months We are looking to recruit a Housing Officer to join our London based team. You will be responsible for providing a high-quality housing management service that meets the identified needs of customers and the wider community. This is a varied opportunity that will see you managing a range of situations and helping to build key relationships between Sanctuary Housing and our tenants. Working in a professional manner to resolve problems and improve services. The role of Housing Officer will include: • Effective management of anti-social behaviour cases, • Liaising with colleagues in Property Services and Lettings to ensure the effective allocation of void properties, • Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting tenant welfare via appropriate channels, • Managing complaints about service delivery, • Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection), • Delivering general advice on all aspects of tenancy to enable sustainability, • Working with a range of external agencies to resolve a range of issues affecting tenant welfare including; domestic abuse, anti social behaviour and safeguarding, • Proven experience of undertaking a similar role, • Prior experience of delivering high quality tenancy services, • Excellent skills in analysing and diagnosing problems and implementing solutions, • Ability to build strong working relationships with internal and external customers, • Excellent customer service and negotiating skills, • An understanding of Microsoft Office packages including Word, Excel and Outlook, • Excellent communication skills both verbal and written, • Working knowledge of relevant regulations and good practice We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: • 25 days annual leave (pro rata), • A pension scheme with employer contributions from Sanctuary, • Life Assurance, • Employee Advice Service including counselling, • Cycle to Work scheme, • Voluntary health plans, • Employee discounts, • Wellbeing support and tools, • Employee recognition scheme, • Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues Closing Date: 13 November 2025 If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity. Job Segment: Temporary, Contract

Sanctuarymanages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives. Income Maximisation Officer - Local Operations London £37,951 per year plus £600 car allowance 37.5 hours per week Temporary position for up to 12 months We have an excellent opportunity for an Income Maximisation Officer - local operations to join our Housing Income Team. We are looking for individuals that are passionate, proactive and dedicated in helping people thrive financially and sustain their tenancies. In this vital role, you will support residents to maximise their income, access benefits, and maintain their tenancies, helping to prevent homelessness and promote financial wellbeing. The role of Maximisation Officer - Local Operations will include: • Deliver high quality tailored advice and support on welfare benefits, Universal Credit, and income-related entitlements, • Support new customers with budgeting, benefit guidance, and digital inclusion, • Maximise income collection while promoting tenancy sustainment, • Work closely with housing teams and external agencies to ensure residents receive holistic support, • Assist residents with benefit applications, appeals, and budgeting, • Identify and support residents at risk of rent arrears or financial hardship, helping them to sustain their tenancies, • Maintain accurate records and prepare reports on outcomes and impact, • Experience in welfare rights, income maximisation, income recovery or financial inclusion, • Strong knowledge of the UK benefits system and housing-related support, • Excellent communication, negotiation and customer care skills, • Ability to work independently and manage a caseload, • Previous experience analysing and diagnosing problems and implementing effective solutions, • Proven knowledge of relevant regulations, legislation and good practice, • Knowledge of housing management/debt collection and related issues, • Ability to work independently in community, • Confidence using housing systems, Microsoft Office, and digital tools We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: • 25 days annual leave plus public holidays (pro rata), • A pension scheme with employer contributions from Sanctuary, • Life Assurance, • Employee Advice Service including counselling, • Cycle to Work scheme, • Voluntary health plans, • Employee discounts, • Wellbeing support and tools, • Employee recognition scheme, • Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues Closing Date: 10 November 2025 If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity. Job Segment: Temporary, Contract, Customer Service

Senior Sales Consultant – Salesforce Consultancy Location: Remote Reports To: Chief Revenue Officer Compensation: Competitive base + performance-based commission About Ignyto Ignyto is a leading Salesforce consultancy partner, helping businesses across Europe transform their operations and accelerate growth through the power of Salesforce technologies. We work hand-in-hand with Salesforce teams and customers to design, implement, and scale digital solutions that drive measurable impact. As we continue our rapid growth across EMEA, we’re looking for a Senior Sales Consultant who is hungry, competitive, and motivated by performance — someone who thrives in a fast-paced, high-growth consultancy environment and wants to play a key role in shaping Ignyto’s next phase of expansion. The Opportunity As a Senior Sales Consultant, you will be the driving force behind Ignyto’s business growth across the Salesforce ecosystem. You’ll work closely with Salesforce Account Executives and stakeholders to build trust, co-sell strategically, and win together. You’ll own the full sales cycle — from relationship-building and opportunity qualification to deal closure — with the support of a world-class delivery team behind you. This is an opportunity for a high-performing sales professional or consultant who wants to accelerate their career within one of Salesforce’s fastest-growing partners. Key Responsibilities • Own and manage the full sales cycle — from pipeline generation and qualification to closing deals., • Build and nurture relationships with Salesforce stakeholders and customers., • Maintain a regular cadence with Salesforce AEs, SEs, and leaders to communicate Ignyto’s USPs, delivery capabilities, and value proposition., • Lead client discussions to understand expectations, business processes, and requirements., • Collaborate with Ignyto’s delivery and marketing teams to craft tailored proposals and value propositions., • Represent Ignyto at Salesforce events and industry meetups to expand visibility., • Maintain accurate pipeline management and forecasting., • Champion customer success to ensure exceptional experiences throughout the engagement lifecycle. Experience & Skills • Proven success in Salesforce ecosystem sales — as a Salesforce AE, SE, or Consultant, or within a Salesforce partner., • Experience selling consulting or professional services to enterprise clients., • Background or exposure to Financial Services or Healthcare & Life Sciences is a strong advantage., • Demonstrated track record of exceeding targets and driving growth., • Excellent communication, relationship-building, and presentation skills., • Strong business acumen and the ability to align technology with customer outcomes., • Organised, analytical, and comfortable managing multiple opportunities., • Driven by personal and professional development., • Entrepreneurial, curious, and comfortable in a high-performance, fast-moving culture. Why Join Ignyto • Competitive salary + uncapped commission, • Opportunity to work with top Salesforce experts across Europe, • Fast career progression within a scaling consultancy, • Exposure to high-profile Salesforce projects For more information check out this role on our website:

Business Development Manager We are seeking an ambitious and energetic Business Development Manager to join 1000 Mile Travel UK, a leading global host agency, and a brand of CTM. This role is a hybrid position, with a combination of work from home and the London office London. This role will be integral to the growth of the 1000MTG business, generating SME corporate business sales, independent contractor acquisitions, underpinned by 1000MTG/CTM technology suite and global airline and hotel content. The role provides the opportunity to be part of a growing business and covers all sales aspects, supporting implementation and maintaining relationships with those clients. This is a national role and means the UK is your oyster. Your responsibilities will span all sales aspects from creating and managing a healthy sales pipeline to winning and closing this business, supporting implementation, and maintaining relationships with those clients. Additionally, you will provide vital sales support to new and existing independent contractors in our network to help grow their portfolios through your own pipeline and theirs, helping them convert their leads. Who will you be working for: 1000 Mile Travel Group is a leading host agency network in the travel industry, providing support and resources to independent contractors (ICs) and travel professionals, enabling them to thrive in their businesses. As a forward-thinking company, we are dedicated to delivering exceptional service and fostering growth within our network. 1000MTG has two types of clients: the traditional client whom we service and book for corporate travel and leisure travel, as well as the independent contractor (IC’s) who book this travel for their clients. We classify our relationship with our ICs as a forming a partnership with them, and this role is integral in aiding their success from the moment we start speaking. 1000MTG specializes in converting travel careers into businesses and helps those businesses grow. As a forward-thinking company, we are dedicated to delivering exceptional service and fostering growth within our network. 1000 Mile Travel Group was founded by two long-standing travel industry professionals from a bold idea: that experienced travel advisors deserve the freedom to build their own businesses on their own terms, with lifestyle and flexibility at the forefront. At 1000MTG, we exist to help travel advisors and business owners work to live, not live to work, while still benefiting from the technology, support, and community that drive success. Company’s Purpose & Vision: We are deeply motivated to help experienced travel consultants turn their already successful careers into their very own travel businesses and help existing travel businesses grow, all underpinned by the 1000 Mile Travel support network. Responsibilities & Duties: • Able to develop and articulate 1000 MTG’s value proposition for potential customers., • Continually source, generate & secure new corporate business, small to medium lead sourcing, including CTM lead programme, cold calling, face-to-face appointments, and supplier and business networking., • Achieve targets, ensuring every effort is made to win new clients and implement as trading., • Has strong industry relationships and is well-regarded, • Sales & CRM Management with customer account management during implementation, acting as supporting customer continuity with the Travel Expert in a client-facing sales role to win new business., • Ensure sales initiatives and pipelines are aligned with the overall strategic business direction of 1000 Mile Travel, • Create innovative initiatives, which contribute to maintaining and growing the value proposition of 1000 Mile Travel Group., • Monitor, investigate, and provide market intelligence on all competitor activity., • Represent 1000MTG with integrity at relevant industry functions, whilst identifying new opportunities to market 1000 Mile Travel. This includes ad-hoc global internal call requirements., • Work closely with our internal partners, the CTM Sales team, and collaborate with all departments and teams., • Commitment to a minimum level of specific performance goals set out in a Performance Planning and Development Agreement Education and Experience • 3 years of work experience in B2B sales with proven ability to meet or exceed quota., • Demonstrated prior success in selling corporate travel is preferred., • Experience in consultative, solution-based selling., • Strong financial and business acumen., • Excellent written and verbal communication skills., • Ability to work as part of a virtual team. Knowledge, Skills, and Abilities • Proven successful track record in sales within the travel industry., • Understanding the needs of Travel Experts and small to mid-sized customers' value in today's market., • Passion for sales and a demonstrated ability to build and nurture client relationships., • Demonstrated ability to communicate, present, and influence credibly and effectively., • Working knowledge of agency operations to look credible in front of clients and internal operational teams., • Ability to work independently, developing action plans and implementing goals and objectives., • Self-driven and able to work independently with minimal supervision., • Excellent negotiation skills and a high level of business acumen., • Previous experience selling travel technology., • Existing travel supplier network., • Existing customer lead pool., • Not afraid of cold calling and short life cycles of leads., • Excellent written and verbal communication skills., • Excellent time management and problem-solving skills., • Professional manner and appearance., • Strong interpersonal skills., • Strong analytical and presentation skills., • Strong commercial skills., • Account management/partnership experience would be an advantage. Flexible work arrangements are available. Depending on the role, location, and business needs, colleagues may work onsite, hybrid (combination of in-office and virtual). CTM is a Disability Confident Employer. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements. CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. We may share this information with our parent company in Australia, but otherwise we will not disclose it to any other organisation. If you take up employment with us, we will keep the information for the duration of your employment, otherwise we will destroy it 2 months after the post is filled. All the information that we ask for in application forms has to be completed for your application to go ahead. There is no profiling or automated decision making applied to the personal information you supply. You have all the legal rights with your personal data as laid out in the General Data Processing Regulation (GDPR) and the Data Protection Act 2018, including the right to complain to the Information Commissioner’s Office. Our Data Protection Officer may be contacted at .

Training & Risk Specialist – Medical Engineering Salary: £40,000 (more negotiable DOE) + private healthcare + company vehicle + benefits Location: WFH + Frequent National Travel Contract: FTC up to 12 months, with strong potential to go permanent due to workload The Opportunity Provide specialist training and consultancy enabling the safe use and management of medical gases and associated systems across the healthcare sector. Deliver training, site audits, risk management services and authorising assessments for NHS and private hospitals – ensuring compliance with HTM 02 and other healthcare standards. Key Responsibilities • Deliver revenue-generating, customer-facing training and consultancy (~90% of time), • Project manage the delivery of risk management and training: site surveys, audits, risk assessments, reports and recommendations, • Deliver on-site training courses, including Medical Gas Safety, Authorised Person, Competent Person, Designated Nursing Officer and Cryogenic Nitrogen – full training provided, • Manage projects end-to-end including planning, phasing, scheduling, resourcing and documentation, • Support compliance with Care Quality Commission, Department of Health, HTM and relevant standards/codes of practice, • Build relationships with NHS Trusts and private healthcare providers to grow training and risk services, • Work with account managers and technical teams to ensure timely, high-quality delivery, • Help develop risk-management tools, processes and documentation; produce high-quality technical reports after site work. Candidate Profile • Ideally an authorised person or a strong working knowledge in an engineering field/discipline, • HNC/HND in Mechanical, Electrical or Process Engineering (or equivalent), • Experience in risk management, safety auditing and report writing, • Engaging trainer/presenter with excellent communication and facilitation skills, • Understanding of medical gas pipeline systems and associated equipment – not essential, • Strong IT skills (Microsoft Office; ability to interpret AutoCAD is an advantage), • Full UK driving licence – regular site travel required Desirable • 3+ years’ experience in medical gas, pressure systems or related engineering disciplines, • Member of IHEEM – not essential, • PTLLS or equivalent teaching qualification – not essential, • Background in HSE, engineering, pressure systems or hospital compliance Next Steps Join a respected leader in medical gas safety and training, where your work directly supports safer hospitals and better patient outcomes across the UK. You’ll receive funded development, structured career progression and the strong chance to move into a permanent position after your FTC. Expect a supportive, expert team, varied national work and the opportunity to build genuine technical credibility in a niche and rewarding field. If you’re ready to take the next step in your engineering or training career, click apply to submit your CV and a member of our recruitment team will be in touch to discuss your application soon. Our Client is an equal opportunity employer that values diversity and inclusion. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process to ensure you are well supported.

We have a fantastic new job opportunity for a Service Charge Officer who is passionate about delivering excellent customer service and ensuring service charge transparency. An exciting opportunity for a Service Charge Officer to support the delivery of accurate service charge information, ensuring e

Summary: API is seeking a highly agile and analytically gifted Data Business Analyst to join our Client Insights Strategy team. This individual will extract, analyze, and synthesize data to deliver strategic insights and client-facing presentations. You ll support executive decisions, product evolution, and operational improvements by leveraging data storytelling, advanced Excel modeling, and AI tools. Key Responsibilities: Extract data from internal systems and external sources to support business analysis Develop advanced dashboards and client-facing reports in Excel and PowerPoint Automate recurring reports using queries and scripts (SQL or equivalent) Apply AI tools to enhance insights and identify emerging trends Deliver executive-level presentations with storytelling and impact Support client delivery teams with business intelligence and operational diagnostics Collaborate with cross-functional teams to drive customer outcomes Interpret data and analyze results using statistical techniques Analyze airline spending and create risk assessment plans utilizing Smith Travel Research market reports, market trends and conditions. Develop reporting for tracking key market changes Acquire data from primary or secondary data sources and maintain internal databases/data systems Identify, analyze, and interpret trends or patterns in complex data sets Filter and clean data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems Implement improvements to the overall client delivery s processes to best serve our clients Required Skills: Advanced Excel and PowerPoint (data modeling, dynamic dashboards, visuals) Strong analytical and critical thinking skills Strong knowledge of and experience with reporting packages (Business Objects etc.), databases (SQL etc.), programming (XML, Javascript, or ETL frameworks) Solid business acumen and ability to synthesize insights from multiple data sources Proficiency in using AI tools to support decision-making Strong communication and storytelling capabilities Ability to build macros in Excel and organize data in Access Knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, SPSS, SAS etc.) Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy Great attention to detail Ability to collaborate effectively and work as part of a team Ability to prioritize and meet deadlines in a fast-paced corporate environment Excellent verbal and written communication skills Impeccable integrity and a strong work ethic Position Type and Expected Hours of Work This is a full-time position. Days and hours of work are Monday through Friday, normal core business hours. Occasional evening and weekend work may be required as job duties demand. Required Education and Experience Bilingual English / Spanish preferred Bachelor s or Master s degree in Business, Analytics, Engineering, Economics, Computer Science, Information Management or Statistics or related fields 2+ years data mining experience 2+ years in a data analyst role Proven experience as a data analyst or business data analyst Proficiency in Microsoft Office (Word, Outlook, Excel, and PowerPoint) Proficiency in Salesforce platform preferred Knowledge of airline, rail, or travel tech industries is a plus We are looking for a proactive, curious, and highly effective team member who thrives in a fast-paced, evolving environment and who is ready to turn data into strategic action. Who We Are API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions and our experienced team are positioned to offer our clients a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology, and solutions to our clients then API may be a great fit for you! Other Duties Duties, responsibilities and activities may change at any time according to business needs. The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO). Work Environment This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms. AAP/EEO Statement Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. Powered by JazzHR

TSS are looking for a Retail Security Officer in Billericay where no two days will be the same and you will have the opportunity to carve out a career with the biggest name in security. MUST have an SIA license Position: Retail Security Officer Location: Billericay Pay Rate: £13.00 per hour Hours: Various Shifts: Various Your Time at Work • To provide a visible uniformed deterrent, to contribute to the safety and security of the client's premises and staff, • To carry out Company Policy on loss prevention and ensure the safety of staff and visitors, • To lawfully deter potential troublemakers on site, • To observe and report incidents using the correct reporting systems, • To carry out all duties assigned by the client or manager to whom you are responsible, • To ensure site knowledge is kept up to date and developments at local level are identified, • To understand and implement any Fire and Safety evacuation procedures, • To assist, if required by the Client, with staff and contractor searches, • To ensure that the Security base is always maintained in a clean and tidy condition, • To conduct yourself, at all times, in a manner which will bring credit to yourself and the Company, ensuring full uniform is worn and SIA licence is clearly displayed Our Perfect Worker It is crucial to have great communication and customer service skills. A lot of admin is digital and paperless, so you'll need to be tech-savvy enough to use our digital devices. Our perfect Retail Security Officer will need to be aged 18 or over, a confident communicator who is a team player with the drive to always provide a friendly and professional service. Join TSS and you can also enjoy real career progression with a large international company - as the world's leading provider of security solutions, we offer loads of training and support. You'll be in safe hands from our induction and on-site training to regular reviews and welfare checks with our managers. Key Information and Benefits • Holidays (dependent on time/ hours worked), • Workplace Pension Scheme, • Progression training and development opportunities, • Life assurance benefit, • Contributory Healthcare Scheme, • Eyecare vouchers, • Employee Discount Schemes, • Refer a friend scheme, • Free uniform provided Job Ref: (T142) TSS are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today! About Staffline Staffline are working in Partnership with G4S, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.

TSS are looking for Elite Retail Security Officers in Purley, working alongside one of the biggest global retail companies, Tesco. You will be part of a team playing a crucial role in ensuring the safety and security of our clients, colleagues, customers, and assets, where no two days will be the same and you will have the opportunity to carve out a career with the biggest name in security. As one of the top performing ACS accredited Security companies in the country TSS is a perfect fit for progressing your security career! You MUST be available to start training from Monday 3rd November onwards. You MUST have an SIA license and a minimum of 3 years security or relevant experience to be considered. Position: Elite Security Officer Location: Purley and surrounding areas Pay Rate: £15.50 per hour Hours: 45 hours per week Shifts: Working 4 days out 7 - between 6am until midnight Your Time at Work • To provide a visible uniformed deterrent, to contribute to the safety and security of the client's premises and staff, • To carry out company policy on loss prevention and ensure the safety of staff and visitors, • To lawfully deter potential troublemakers on site, • To observe and report incidents using the correct reporting systems, • To carry out all duties assigned by the client or manager to whom you are responsible, • To ensure site knowledge is kept up to date and developments at local level are identified, • To understand and implement any fire and safety evacuation procedures, • To assist, if required by the client, with staff and contractor searches, • To ensure that the security base is always maintained in a clean and tidy condition, • To conduct yourself, at all times, in a manner which will bring credit to yourself and the company, ensuring full uniform is worn and SIA licence is clearly displayed Our Perfect Worker It is crucial to have great communication and customer service skills. A lot of admin is digital and paperless, so you'll need to be tech-savvy enough to use our digital devices. Our perfect Security Officer will need to be aged 18 or over, a confident communicator who is a team player with the drive to always provide a friendly and professional service. Join TSS and you can also enjoy real career progression with a large international company - as the world's leading provider of security solutions, we offer loads of training and support. You'll be in safe hands from our induction and on-site training to regular reviews and welfare checks with our managers. Key Information and Benefits • Holidays (dependent on time/ hours worked), • Workplace Pension Scheme, • Progression training and development opportunities, • Life assurance benefit, • Contributory Healthcare Scheme, • Eyecare vouchers, • Employee Discount Schemes, • Refer a friend scheme, • Free uniform provided TSS are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today! About Staffline Staffline are working in Partnership with TSS, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline

Company Description The Agena Group was formed in 2019 as a UK based multi-disciplinary company. We specialise in parking and software solutions. Our mission is to disrupt industry norms, to innovate, and to provide professional, ethical, customer-focused services. We're working hard to raise standards within the parking industry, and to promote regulatory compliance. We invest heavily in our people to provide them with opportunities for growth and development, with dedicated programmes designed to help our employees fulfil their true potential. Agena takes pride in the quality of solutions that we provide, the expert knowledge of our staff and the strong partnerships we have with our customers. We're here to help you think differently about parking. Why not join us? Position The role of a part time weekend Mobile Car Park Warden requires use of your own transport to cover sites in and around the SE London area for 16 hours across Saturday and Sundays. You will be driving between the car parks and actively patrolling each site checking each vehicle. Your focus will be delivering front-line service, issuing Parking Charge Notices to vehicles that are not adhering to on-site rules within private land car parks. You will be patrolling up to 20 car park sites in your shift. You could be driving up to 100 miles a day. Experience in a similar role is desirable however not essential as we provide training, guidance and support every step of the way. If you are good at liaising with the public, have worked to targets, have been doing driving jobs, security or patrol work and can stay calm when needed, then this could be for you. You will be supported by our Team Leaders and Managers. Induction and training are provided, including H S and conflict resolution training. You will receive a uniform and the equipment required to do your job. The Shifts Shift times are between 6am -10pm. You will work 16 hours each weekend. You If you love working outside and excel at communicating with the public, then this active role could be for you. We recruit locally, so can only accept applications from SE London or Croydon postcodes. Due to the locations of the car parks, you must: have your own car have a full valid UK driving licence with less than 6 points be willing to get business insurance on your policy to use the car for work enjoy driving as it will be a big part of your day be available at weekends live in a SE or CR postcode Please note: we are unable to accept applications from under 18's due to Health and Safety requirements for this role. The Location: This role will require daily travel from your home address in a SE or CR postcode. Agena Values We believe that the way we do business is as important as the business that we do. Operating with integrity and high ethical standards is the Agena Group way. Our values reinforce our behaviours and what is important to us. Living these values is essential to our success. Ambitious: we aim for world class service Disruptive: we're here to change the industry Ethical: we do things for the right reasons Insightful: we use research to guide our decisions Collaborative: We're better when we work together Innovative: we help people see things differently The Pay The salary is £10,541.44 per annum, based on 16 hours per week. (The equivalent per hour is £12.67). There is also a bonus scheme linked to performance against targets. Mileage is paid at 0.25p per mile. Welcome Bonus We are offering a retention bonus of £500 across your first 6 months. (£200 will be paid on completion of month 3, and a further £300 at month 6 on full completion of performance reviews, subject to satisfactory performance in line with the role requirements. Full T Cs apply and will be given in writing once you start with the company.) What we offer We know there's more to life than work - that's why when you join Agena, you'll get your pick of our amazing benefits through our Enjoy Benefits platform. That includes discounts on gym memberships, travel bookings, high street vouchers and days out. You can also benefit from Technology benefits, Wellness benefits, Health Care plans and Car Lease benefits and much more. Incremental holiday increases to recognise long service 2 volunteering days a year Unlock your potential with our training, learning development, and apprenticeship options throughout your career Employee Assistance Programme - 24/7 confidential, independent and professional counselling Cycle-to-work scheme EV Charging points at office locations Regular team/company socials Team events from breakfasts for charity, social drinks in your local office location to book clubs, environmental initiatives, and lunch and learns. We are proud to be certified Carbon Neutral and hold ISO Accreditations for Quality Management, Environmental Management and Information Security Management. We are a Mindful Employer and are committed to supporting your mental health at work. The Agena Group are proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format, or if you have any questions about the recruitment process, please contact We welcome all applicants, including those with unspent convictions. If disclosed during recruitment or after a conditional offer, we may conduct a DBS check and, with consent, liaise with a probation officer if relevant. Disclosures are handled sensitively and assessed individually, in line with our policy. A criminal record does not automatically disqualify candidates.

Job Description 9 months contract with a Local Authority Job Summary: • This is a front-line opportunity for an experienced Rent Arrears Recovery Enforcement Officer to manage housing income and enforcement activities, ensuring rent collection targets are achieved and arrears are effectively managed. • The role sits within a Financial Inclusion and Housing Income team and involves direct engagement with tenants, legal processes, and partnership working to support vulnerable residents and maximise income. • The successful candidate will handle a complex caseload with minimal supervision and play a critical role in safeguarding tenancies while ensuring robust income recovery in line with legal and organisational standards. Key Duties/Accountabilities (Sample): • Manage rent accounts for an allocated patch and support overall team rent collection performance. • Monitor and recover housing rent and temporary accommodation arrears in line with best practice and organisational procedures. • Issue possession notices, prepare legal documentation, and represent the organisation in court for enforcement proceedings. • Conduct tenant interviews both in the office and at home (occasionally out of hours). • Provide income maximisation and debt advice, working with vulnerable and at-risk tenants. • Liaise with internal departments and external agencies including legal services, Citizens Advice, and adult social care to support tenants and promote tenancy sustainment., • Draft clear, accurate reports and correspondence relating to rent arrears recovery. • Organise and attend evictions where required. • Maintain accurate data on arrears management systems and contribute to service performance improvements., • Support the updating and development of policies, procedures, and team practices. Skills/Experience: • Previous experience in housing rent recovery and enforcement is essential. • Knowledge of legal processes related to tenancy enforcement, including preparation and presentation of court cases., • Strong experience in delivering services in a customer-facing role, including handling sensitive and complex arrears cases. • Ability to work with vulnerable residents and to provide debt advice and income maximisation support. • Proven ability to work independently and manage a busy caseload while meeting performance targets., • Skilled in using housing management systems and Microsoft Office or equivalent, with a willingness to learn new technologies. • Excellent written and verbal communication skills, including the ability to write formal letters and prepare reports. • Capable of working collaboratively across departments and with external agencies. Additional Information: • The closing date: 15/10/2025 @15:00. • This is a full-time role (36 hours/week), with standard office hours (09:00 – 17:00). Requirements • Previous experience in housing rent recovery and enforcement is essential. • Knowledge of legal processes related to tenancy enforcement, including preparation and presentation of court cases. • Strong experience in delivering services in a customer-facing role, including handling sensitive and complex arrears cases. • Ability to work with vulnerable residents and to provide debt advice and income maximisation support., • Proven ability to work independently and manage a busy caseload while meeting performance targets. • Skilled in using housing management systems and Microsoft Office or equivalent, with a willingness to learn new technologies. • Excellent written and verbal communication skills, including the ability to write formal letters and prepare reports., • Capable of working collaboratively across departments and with external agencies.

Job Purpose A fantastic opportunity has arisen within the heart of central London for a dynamic Security Manager. You will be self-driven with a proactive mindset to lead a security focused team and deliver a high quality of customer service to both our clients and service users. The ideal candidate will possess an extensive knowledge of security management, an innate understanding of team leadership and an intuitive approach to delivering an exemplary occupier and visitor experience that exceeds expectation. As Security Manager, you will be responsible for recruiting, managing and empowering your team, setting the example as a strong, caring and inspiring leader with an ability to champion success and support where necessary. You will be self-motivated, confident in your communications and deal with all levels of stakeholders as second nature, with regular, meaningful interactions with the client. The site environs encompass corporate offices and commercial luxury retail. With the team working across front-of-house, back-of-house, loading bay and security control room, this makes for an exciting and varied role, utilising the broader aspects of the successful candidate's experience. This amazing opportunity operates on a full-time contract working 0800-1800 Monday-Friday. We offer a competitive salary of £54,906K per annum. Your holiday entitlement will be 28 days per annum inclusive of bank holidays. Vigilant Security prides itself in offering an exemplary welcome to our clients. Key Responsibilities Actively engage with the onsite team of security officer employees daily, to ensure effective communication of all matters pertaining to the delivery of a consistently 5-star guest experience. Work closely and consultatively with site management on any security and front-of-house matters, with a confident, experienced approach to setting-up a new site and running a large team effectively - this is essential. Responsible for the professional conduct development of all Security team members. Ensure that all employee grievances are dealt with according to company procedures. Must have a full understanding of the functions covered by Front of House, Back of House and Security team members. Must have an awareness of electronic solutions such as CCTV access control, key holding, post room and general business support. Previous working experience with MyTag, or similar, would be beneficial. Ensure compliance with SLA requirements, minimizing risks to all associates in the client's business, which includes visitors, occupiers and internal associates. Must take ownership of incidents and direct employees to ensure response, reporting and management is in line with policy and procedures. Work in partnership with service partners and client's representatives, ensuring all aspects of site security and fire prevention requirements are effectively managed. Regular liaison with external organisations such as the Council, Police and Emergency services A methodical approach to key management, including documentation, handover processes, auditing and reconciliations, with a focus on ensuring all keys are tagged using the associated system (MyTag) and the team are thoroughly trained in the procedures associated. You must ensure that all Security Officer employees are working in appropriate and safe conditions. Any accidents or faults that occur are being reported in accordance with procedures and policies. Manage on a day-to-day basis the CCTV, fire and security systems installed, ensuring that all staff are fully trained and competent in their roles and carrying out their required duties. Ensure that all incidents are managed and responded to in accordance with policies and procedures. Liaise and meet with clients and customers on a regular basis to review and record contract performance whilst ensuring high quality standards are consistently maintained. Daily liaison with tenant personnel to ensure that security issues are identified and resolved Must be responsible for manning levels of contracted, ad-hoc and special events as per customer requirements, these include, recruitment, screening and vetting with administrators and central support ensuring that sufficient and suitable relief staff are available. Must be responsible for Rota creation and weekly operational control liaison. Respond to medical emergencies, bomb threats, fire alarms, or intrusion alarms, following emergency response procedures. Scheduled mobile and/or on-site patrols are carried out correctly and all required reports are completed. Ensure all staff uniforms are of a high standard with a clean-cut presentation at all times. Manage all relevant systems and ensure that all defects are correctly monitored and reported. Carry out investigations according to industry best practices Completion of regular reports and their storage and dissemination to the Contract Manager and Client representative Essential Candidate Specification Professional, highly driven, flexible, enthusiastic, proactive, excellent motivational skills. Must have a valid DS license and CCTV license Must have a clear understanding and be able to demonstrate outstanding customer service skills whilst maintaining a high degree of confidentiality at all times. Clear, concise and confident communication skills which are customer service orientated with an excellent eye for detail. Extensive experience in key management, including auditing and systems associated. Flexibility, reliability and being able to work days/nights and weekends to suit the needs of the business. Must be able to demonstrate the ability to think and act quickly in emergencies or under pressure and must be physically able to carry out all duties. Ensure monthly ad hoc spreadsheets are maintained and submitted in a timely manner Computer literate with knowledge of Word, Excel and Power Point and Outlook Thorough knowledge of relevant security systems and their operation. Ability to work independently with confidence, using own initiative as required. Team player with strong leadership skills and being a role model for your fellow colleagues. Must be patient, tolerant, reliable and trustworthy whilst being persuasive and assertive. Confidence and common sense to access and utilize expert resources when making decisions. 5 years of verifiable work history. Stakeholer engagement including council, police and local BIDs.

Summary: The Operations Center team provides 24-hour coordination and execution of client crew accommodation requests. In coordination with other departments, the Operations Manager ensures that the Operations Center team delivers efficient and timely completion of client requests while maintaining a strong focus on providing professional, courteous and friendly service to our valued customers. The Operations Manager facilitates problem resolution associated with planning, scheduling, systems and applications. Ensures that the Operations team successfully resolves issues such as delays and changes arising from unforeseen circumstances. This position has managerial responsibility for Supervisors, Operations Agents, Remote Agents, Client Onsite Agents, Client Service Specialists and other non-exempt team members within the Operations Center. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Tracks the status of the API dashboard, noting any deviations from normal changes, reassignments and relocations. Evaluates business options which can be taken to insure accommodation resolution in an effective and timely manner. Relays information and coordinates with necessary departments to initiate and implement required changes, coordinating with and updating senior management as necessary. Maintains a chronological shift log for recording key data for daily events. Resolves operational issues affecting unconventional requests and evaluates overall impact of delays for accommodations and/or sold out locations based on client Service Level Agreement (SLA). Provides guidance to Operations Center personnel during regular and irregular operations (IROPs). Serves as lead subject matter expert advising Operations staff on a variety of operational issues. Focal point for contingency planning during operational disruptions. Ensures current, accurate information and procedures are utilized. Addresses operations work methods and problems. Ensures the team has up to date information to carry out the responsibilities of their positions. Supports organizational policies and senior leadership through productive analysis and constructive suggestions. Provides operational input for daily senior management briefings as required. Examines and recommends changes to improve the quality and efficiency of the daily operational plan and execution of the daily schedule plan. Analyzes issues that have potential impact on ACES dashboard application, and relays information to supporting departments, marketing, department managers, Operations Center Director, and senior company management as appropriate. Reviews and recommends the most efficient hotel accommodation and/or transportation options to optimize use of resources to fulfil customer s requirements. Reviews and recommends responses for issues which will require follow-up analysis. Coach and mentor Operations Supervisors and team members. Provide Operations Agents with comprehensive qualitative quarterly audit feedback to include attendance updates, voice audit summaries, analysis of productivity levels against goals and summary communication of departmental and/or business news. Support the management of daily transaction time; answer rate and response time goals. Work closely with all supervisors to ensure open communication, consistency and work flow. Accept supervisory calls including customer problems and take appropriate action to resolve issues. Competencies Excellent client relationship building skills Strong problem solving and analytical skills Results driven Negotiation skills Able to multi task and work well under strict deadlines and fast paced environment Skilled at managing processes Ability to positively present API in customer facing situations Attention to detail and the ability to produce high quality work is a must Exceptional verbal and written communication skills Knowledge of airline operations and business models Strong computer skills, with an emphasis on Microsoft Office products especially Excel Outstanding relationship management and customer service orientation skill Proven leadership experience, including the ability to lead and motivate a team Position Type and Expected Hours of Work: This is a full-time position with flexibility to work evenings and weekends based on business needs. Required Education and Experience: Experience in the travel industry and working closely with hotels is preferred Strong Microsoft Office computer skills with emphasis on Excel Customer service and client relationship background a strong plus Other Duties: Duties, responsibilities and activities may change at any time according to business needs. Who We Are API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions and our experienced team are positioned to offer our clients a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology, and solutions to our clients then API may be a great fit for you! Other Duties Duties, responsibilities and activities may change at any time according to business needs. The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO). Work Environment This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms. AAP/EEO Statement Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. Powered by JazzHR

Summary: The Operations Supervisor (Call Center) is responsible for the overall maintenance and supervision of the Operations Center office, assuring that all client crew accommodations are satisfied to the proper level of the Service Level Agreement (SLA). Essential Duties and Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Supervises the Operations Agents activities to ensure efficient and effective customer service Support while assuring all hotel and transportation requests are properly acted upon. Monitors and oversees the timely execution of various department activities including workload queues, group email accounts, and faxes to ensure effective client service support. Establishes and maintains effective communication with client functional departments to ensure client expectations are being met. Monitors and enforces quality expectations by reviewing, coaching and counseling Operations Agents on their phone customer service. Assists in the development of training programs to meet ongoing client service requirements by identifying and coordinating training needs. Engage and motivate Operations Agents. Provide Operations Agent with statistical feedback. Provide corrective feedback to Operations Agent as necessary. Resolves operational issues caused by unconventional and/or complex client requirements, and evaluates overall impact of delays to actionable requests on the current day s operation. Maintains a chronological shift log for recording key data for actionable requests which may require management resolution. Monitors processes to improve quality results by recommending changes. Monitors and insures completion of reports as required by API policy. Collaborates with other department groups in order to resolve problems. Monitors and controls departmental expenditures for ad hoc utilization due to errors, discrepancies, or other actionable challenges. Reviews, monitors and alleviates discrepancies within API system. Build and maintain business relationship with clients by mitigating challenges. Other duties as assigned to assist Accommodations Plus International in achieving its operational goals and objectives. Qualifications: The qualifications listed below represent the credentials necessary to perform the essential duties of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Schedule and Work Hours: This is a full-time position, Monday Friday with flexibility to work evenings and weekends based on business needs. Education and/or Experience: For the Operations Center Supervisor job, a Bachelor s Degree (or its equivalent) preferred and two years of call center, airline operations control center, API Operations Center, or crew scheduling experience is required. Knowledge/Skills/Abilities: Customer focus, objectivity and dependability The ability to use Careful, Measured Judgment and Decision Making; (Weighing the costs and benefits of a potential action; using discretion). Critical Thinking Abilities; (Using logic and analysis to determine strengths and weaknesses of a variety of solutions). Managing, Motivating, Developing, and Directing people in their work so as to best achieve common organizational goals. Superior Communication Skills; Must be comfortable engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong active listening skills. Able to Identify Problems, their Sources, and their Potential Solutions while continuing to successfully conduct day-to day operations without interruption. Strong working knowledge of one s Field or Discipline in which they find themselves engaged on a daily basis. Becoming fully aware and informed of current trends, developments, and changes in the sub-industry is critical for this. Must be an individual who is able to build relationships between individuals and within the department. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms. Who We Are API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions and our experienced team are positioned to offer our clients a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology, and solutions to our clients then API may be a great fit for you! Other Duties Duties, responsibilities and activities may change at any time according to business needs. The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO). Work Environment This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms. AAP/EEO Statement Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. Powered by JazzHR

Location: Head Office, London Hours: Monday to Friday, 9:00am-5:30pm Working Pattern: Hybrid (50/50) Reports to: Customer Service Team Leader Department: Savings Operations About the Role We're looking for a passionate and customer-focused Customer Service Officer to join our dynamic Savings Operations team. You'll be the voice of HTB, delivering exceptional service to our savings customers and ensuring smooth, accurate processing across all touchpoints. Key Responsibilities Handle inbound and outbound customer queries via phone, email, and secure messaging Deliver first-class support and resolve issues with empathy and efficiency Assist customers with online banking registration and usage Open and close accounts, process payments, and maintain accurate records Complete KYC and due diligence for Retail, ISA, and SME customers Identify and support vulnerable customers with care and professionalism Produce high-quality customer communications and correspondence Resolve complaints at first contact or escalate appropriately Collaborate with team managers to improve processes and customer outcomes What We're Looking For Proven experience in customer service, ideally in financial services Strong communication and interpersonal skills Understanding of Consumer Duty, Treating Customers Fairly, and vulnerable customer needs Familiarity with banking/CRM systems and Microsoft Office Knowledge of savings products is a plus A proactive, detail-oriented, and adaptable mindset Ability to thrive in a fast-paced, team-driven environment Benefits Competitive remuneration Discretionary annual bonus Annual pay review Private Medical Insurance (Bupa) Mental health wellbeing support via YuLife Bupa 25 days annual leave (increasing with service) + Holiday Buy Scheme Cycle to Work Scheme Green Car Scheme Enhanced family leave policies Study support professional membership Hybrid working (50/50) YuLife Rewards - discounts on retail, lifestyle experiences Pension scheme - 8% employer contribution (non-contributory) Interest-free season ticket loan Annual volunteering day Net Zero employer commitment If you're ready to take the next step in your finance career and contribute to a high-performing specialist bank, we'd love to hear from you.

About the Job 💰 Role | Fundraising Officer 🎯 Areas | Donor relations, fundraising support, stakeholder engagement 📍 Based | City of London 💻 Remote | Hybrid working 💷 Offer | £33,000 per annum Hi 👋 Our client is a well-established charity dedicated to making a meaningful impact in the lives of those they support. They are now seeking a Fundraising Officer to strengthen relationships with corporate partners, donors, and supporters, ensuring all fundraising activity is delivered to the highest standard. 💥 As a Fundraising Officer, you will: • Provide excellent customer service to supporters, partners, and donors via phone, email, and in person., • Develop and maintain strong relationships with existing and prospective corporate partners., • Support the planning and delivery of fundraising campaigns, events, and partnerships., • Maintain accurate records on the fundraising database, ensuring information is up to date and compliant., • Conduct research to identify new fundraising opportunities and prepare reports or proposals., • Support the fundraising team with administrative tasks, planning, and coordination., • Assist in meeting fundraising targets and deadlines while maintaining high-quality standards., • Proven experience in delivering excellent customer service both face to face and remotely., • Strong relationship management skills with the ability to engage confidently at all levels., • A good understanding of developing and managing corporate partnerships., • Confident in managing databases and maintaining accurate supporter records., • Strong organisational and administrative skills, with the ability to prioritise workloads effectively., • Demonstrable ability to work both independently and as part of a team., • Excellent time management skills and the ability to work under pressure to meet deadlines., • Competent IT user with experience of Microsoft Word, Excel, and databases., • Strong research skills with the ability to gather and report relevant information., • Willingness to travel within the UK during business hours when required., • Hybrid working with flexibility around office days., • 25 days annual leave plus bank holidays., • Pension scheme and wellbeing support., • Opportunities for professional development and progression., • Supportive and inclusive team environment.

Rev & Regs are recruiting for a Senior Compliance Analyst role for a dynamic commercial and retail bank. The Compliance Team, under the leadership of the Chief Compliance Officer, sits within the 2nd Line of Defence Risk and Compliance function, is independent of the business units and is responsible for monitoring and challenging the implementation of the Compliance and Regulatory elements of the Risk Management Framework by the First Line. Responsibilities: • The delivery and completion of thematic reviews as part of the Bank’s Annual Compliance Monitoring Plan. Reporting all findings to internal Compliance Management and across applicable business partners., • Delivery of second line quality assurance reviews as specified in the 2nd Line Compliance Quality Assurance Plan assessing the strength of a range of first line controls, including call monitoring, complaints handling monitoring, vulnerable customer management, and CCA regulation compliance., • The articulation of clear and accurate feedback on applicable second line Thematic and Assurance Reporting to mitigate associated risks and close gaps where required., • Working as a business partner to respond to Risk and Compliance queries, with support from Risk and Compliance senior management., • Supporting the maintenance, review and approval of accurate and effective departmental policies and procedures., • Supporting the closure of Compliance owned Corrective Action Plans and working with relevant key stakeholders to implement actions identified from Thematic and Assurance activities in line with defined delivery dates., • Support the creation and publication of monthly reporting to relevant Committees including the management of monthly Board RAS and KRIs., • Supporting the management and control of risk across the business through effective review and oversight., • Supporting a proactive horizon scanning process, keeping the Risk and Compliance Team and wider business up to date on all regulatory change whilst collating responses from across the Bank in order to maintain accurate records., • Contribute to the 2LoD oversight of key projects and programmes across the Group., • Support the delivery and management of the Senior Managers and Certification Regime. Experience: • Good knowledge and experience of regulatory responsibilities gained from a regulated organisation., • Demonstrable experience of the application of: FCA Principles for Business. TCF and Conduct Risk, Consumer Duty and MCOBS., • Experience of a PRA and FCA regulated environment., • Strong Risk Management experience balanced with an awareness for commercial opportunity., • The ability to review and digest regulatory requirements and publications and distil the information for Senior Manager consumption., • An ability to self-teach and conduct research into FCA and PRA regulatory requirements., • Experience in Policy Governance and Management., • A relevant professional qualification (e.g. ICA, IRM). Location: Hybrid (3 days per week in City of London) Salary: £57,000 + bonus + benefits package

Candidate Engagement & Resourcing Officer (Bootcamp & AEB Programmes) – up to £31,000 – OTE £10,000 – HYBRID ROLE 2 DAYS PER WEEK IN LONDON Are you passionate about helping people access training and employment opportunities? Do you thrive in a target-driven environment where your impact is visible and valued? We are looking for a proactive Candidate Engagement & Resourcing Officer to join a dynamic team supporting government-funded training programmes (Bootcamps and AEB). In this role, you'll work closely with potential learners—guiding them from application to successful programme completion and onward into employment. Essential Skills: • Excellent verbal and written communication skills., • Proven ability to work to targets, deadlines, and structured processes., • Strong interpersonal skills and a motivational approach to candidate engagement., • Experience in a customer-facing, resourcing, or sales environment. Key Responsibilities: • Engage with prospective learners through calls, emails, webinars, and in-person meetings., • Deliver 1-to-1 career guidance, CV consultations, and support webinars., • Screen candidates for eligibility and programme suitability., • Collaborate with referral partners and proactively source candidates via job boards and other channels., • Support learners during their training journey to ensure strong retention and outcomes., • Maintain accurate records of candidate pipelines using CRM systems., • Contribute to marketing campaigns and promotional activities., • Meet and exceed individual and team KPIs. For further information please apply now.

Job summary The purpose of the job is to manage and support students in relation to their educational experience and the tutors in relation to support, development and production of programmes, including students attendance, lessons timetables, preparation and distribution to students of the “Welcome pack”, certificates and general services. Special attention will be given to satisfaction targets. Key purpose of the role • To assist in preparation of the induction and to be responsible for the start of the year “Welcome Pack”, • To monitor students’ attendance with the attendance officer to anticipate any potential issues and take the necessary steps in accordance with UKVI rules and regulations, • To monitor and respond to academic services inbox within 12 hours and seek assistance when needed., • To prepare and issue school letters with the assistance of reception, • To record “Exceptional factors” letters, • To record and monitor students’ performance level with attendance, SAS Manager, and DoE, • To schedule Timetables for the Academic Year, • To reschedule lessons in the academic calendar approved by DoE., • To manage and carry out appointments with students with the support of SAS Manager, • To prepare disciplinary letters under the guidance of the SAS Manager, • To manage complaints and grievances under the guidance of the SAS Manager, • To prepare diplomas/certificates documentation for the diploma ceremony, • To prepare timetables for all courses and programmes with the support of PL’s, DoE, and SAS Manager, • To be an active member of the team available to support staff in critical times of the year, • To participate in the organisation of key School events and meetings, • To work closely with the relevant departments in order to support the organisation of seminars and projects (as required) Education and skills • Bachelors’ Degree, • Previous experience working in the academic sectors is highly desirable, • Strong verbal and written communication skills, • Excellent customer service ethos and a high level of patience, • Team-player and willing to collaborate and contribute to the work of the wider team, • Ability to work independently, • Ability to prioritise own workload and co-ordinate tasks to meet deadlines, • Familiar with local immigration requirements, • Interest in and basic knowledge of Fashion & Design Remuneration package • Starting date asap, • Private Medical Insurance after probation, • Lunch Vouchers, • Employee Assistance Programme, • Cycle to work scheme, • LinkedIn Learning The organisation provides equal employment opportunities regardless of ethnic origin, gender, nationality, religion, physical ability, sexual orientation, marital status, parental status, or medical history. As such, we operate a merit-based recruitment system.

🎯 We're Hiring: Account Executive (UK) 🧠 Smarter, fairer people decisions — backed by science 👋 First, who are we? At Thrive, we're not just building software — we’re challenging the way companies think about recruitment, performance, and people. Our platform uses cutting-edge psychometrics and behavioural science to help organisations: • Hire the right people, first time, • Support employee development and engagement, • Reduce people costs We’re small but mighty - we’re a lean team, working on big things! And over 500 companies already trust Thrive to make better people decisions. Imagine what we’ll do next. 💼 What’s the job? We’re looking for a sharp, curious, and independent Account Executive who has worked in HR Tech. This isn’t just a sales job. It’s about being the first point of contact in a journey that helps companies hire more ethically, more effectively, and more inclusively. You’ll be: • Talking to decision-makers about what’s broken in recruitment, and how we fix it, • Turning curious leads into confident customers, • Running standout product demos (we’ll train you, but we love creativity), • Owning your pipeline from first touch to signed deal, • Collaborating across customer success and marketing to make the customer journey smoother, • Helping shape the sales playbook as we scale 🚀 What’s in it for you? • Work remotely, with flexibility, • A role that grows with you in scope, complexity, and ownership, • A front-row seat in a mission-led company that values inclusion, curiosity, and courage, • A chance to influence how companies around the world hire and develop their people 🧩 You’ll thrive here if you: • Have sold SaaS or worked in B2B sales (or something similarly fast-paced), • Love autonomy, but know when to ask for help, • Think proactively, act quickly, and bounce back easily, • Are endlessly curious about people, behaviour, and better ways of working, • Care about doing work that matters - and enjoy doing it well 💬 Our interview process (no surprises): we will ask you to try the product first, with the first step being our psychometric and skills assessments, before an interview with our Chief Commercial Officer, Founder and Head of Culture. 🌱 A bit about us, culturally Our values say it all: • We learn faster through feedback, • We proactively collaborate, • We are relentless to the mission, • We create impact, • We are all leaders, • We are open and respectful 💸 Package: take home £80k+

About the Job 💰 Role | Philanthropy Officer 🎯 Areas | Donor relations, fundraising support, stakeholder engagement 📍 Based | City of London 💻 Remote | Hybrid working 💷 Offer | £33,000 per annum Hi 👋 Our client is a well-established charity dedicated to making a meaningful impact in the lives of those they support. They are now seeking a Philanthropy Officer to strengthen relationships with corporate partners, donors, and supporters, ensuring all fundraising and engagement activity is delivered to the highest standard. 💥 As a Philanthropy Officer, you will: • Provide excellent customer service to supporters, partners, and donors via phone, email, and in person, • Develop and maintain strong relationships with existing and prospective corporate partners and individual donors, • Support the planning and delivery of philanthropy campaigns, events, and partnerships, • Maintain accurate records on the fundraising database, ensuring information is up to date and compliant, • Conduct research to identify new giving opportunities and prepare reports or proposals, • Support the philanthropy team with administrative tasks, planning, and coordination, • Assist in meeting income generation targets and deadlines while maintaining high-quality standards, • Proven experience in delivering excellent customer service both face to face and remotely, • Strong relationship management skills with the ability to engage confidently at all levels, • A good understanding of developing and managing corporate or individual giving partnerships, • Confident in managing databases and maintaining accurate supporter records, • Strong organisational and administrative skills with the ability to prioritise workloads effectively, • Demonstrable ability to work both independently and as part of a team, • Excellent time management skills and the ability to work under pressure to meet deadlines, • Competent IT user with experience of Microsoft Word, Excel, and databases, • Strong research skills with the ability to gather and report relevant information, • Willingness to travel within the UK during business hours when required, • Hybrid working with flexibility around office days, • 25 days annual leave plus bank holidays, • Pension scheme and wellbeing support, • Opportunities for professional development and progression, • Supportive and inclusive team environment

West London | Full Time | 4 Days Onsite | Competitive Salary About the Role Omnis Partners is partnering with a global entertainment’s provider who is seeking a Commercial Business Partner (data driven) to join their dynamic finance team and play a pivotal role in shaping the performance of the commercial function. Reporting to the Director of Commercial Finance, you’ll be a trusted advisor to the Group Chief Commercial Officer, providing high quality analysis, insights, and challenge to help drive data led decision making across key areas including brand and customer, digital, pricing, content, and corporate sales. This is an exciting opportunity to make a real impact helping steer commercial strategy and ensuring the delivery of ambitious growth and performance objectives. What You’ll Do • Deliver insightful analysis and robust reporting on market performance and market share., • Review and assess pricing initiatives, working closely with the group pricing team to enhance internal reporting., • Provide challenge and insight into content line up, market assumptions, and genre performance., • Develop a deep understanding of customer trends, competitive landscapes, and performance across sales channels., • Create and maintain advanced analytical and reporting suites covering digital, B2B, and customer data., • Build and enhance commercial databases and data flows to support strategic initiatives., • Collaborate with other business partners to develop and challenge business cases and investment models., • Provide leadership and guidance on all aspects of data, insight, and analysis within the finance team and wider business. About You You’re a data driven problem solver who thrives on turning complex information into actionable insight. You’re commercially minded, confident working with senior stakeholders, and comfortable challenging assumptions to drive performance. You’ll bring: • Strong data and analytical skills, including SQL and advanced Excel., • Experience with data visualisation tools (Power BI or Tableau)., • Ideally, experience with Python and Amazon RDS., • Proven ability to translate complex challenges into clear, actionable insights., • A solid grasp of organisational KPIs and performance drivers., • Experience working with commercial or digital teams, ideally in a multi-site or online-driven business., • Excellent communication skills and the confidence to influence at all levels. You’ll be part of a forward-thinking team where your insights directly influence strategic decisions across the business. This is a chance to work in a fast evolving environment, with opportunities for growth, impact, and leadership.

Description GK8 is seeking an experienced and strategic-minded Vice President of Sales to lead our sales department. This role is critical in driving our business growth, expanding market reach, and establishing strategic partnerships. Reporting directly to the Chief Revenue Officer (CRO), the VP of Sales will be responsible for managing the sales team and engaging in the full selling cycle of GK8’s blockchain solutions. The ideal candidate will have a strong background in the blockchain industry and a proven track record in sales leadership. Requirements Management Responsibilities: • Develop and execute strategic sales plans to meet company objectives and revenue goals, • Oversee the daily operations of the sales team, ensuring efficient and effective processes, • Set sales targets, monitor performance, and ensure team alignment with organizational goals, • Lead, mentor, and develop the sales team, fostering a culture of high performance and continuous improvement, • Collaborate with the CRO and executive team to align sales strategies with overall business objectives, • Prepare and present regular sales reports, forecasts, and performance metrics to the executive team, • Manage the sales budget, ensuring optimal allocation and utilization of resources, • Actively engage in selling GK8’s blockchain solutions to prospective clients, building and maintaining strong client relationships, • Identify and target key prospects, understanding their needs and presenting tailored solutions, • Conduct high-level negotiations and close deals with major clients, • Represent GK8 at industry events, conferences, and trade shows to promote our solutions and expand our network, • Stay updated on industry trends, market conditions, and competitive landscape to inform sales strategies, • Provide feedback to the product development team based on client interactions and market insights, • Bachelor’s degree in Business, Engineering, Finance, or a related field. An MBA or advanced degree is preferred, • Minimum of 7 years of experience in sales, with at least 3 years in a leadership role within the blockchain industry, • Strong technical background with an understanding of blockchain technology and fintech solutions, • Proven track record of achieving sales targets and driving growth in a similar role, • Excellent leadership, communication, and interpersonal skills, • Strong negotiation and closing skills, with a customer-centric approach, • Ability to travel as needed to meet with clients and attend industry events, • Proficiency with CRM software and sales analytics tools

Voids and Lettings Officer - MUST HAVE SOCIAL HOUSING EXPERIENCE Department: Housing Services Location: Local Office Bases - multiple sites Grade/Salary: £39835.43 to £42155.78 Reports To: Neighbourhood Response Manager Contract Type: Permanent / Full-Time (35 hours per week) No hybrid working Job Purpose To manage the end-to-end process of voids and lettings to ensure Eastend Homes properties are re-let quickly, cost-effectively, and in line with legal and regulatory requirements. The postholder will support the organisation’s commitment to providing high-quality homes and excellent customer service to new and transferring tenants, aligning your work with Eastend Homes’ values: • We Care – by supporting victims, vulnerable people, and communities affected by ASB and safeguarding risks., • We Are Trusted – by acting with professionalism, integrity, and a commitment to fairness., • We Are Improving – by using data, feedback, and learning to strengthen services. 1. Void Management • Coordinate all activities relating to the voids process from tenancy termination through to re-letting., • Liaise with internal teams and contractors to ensure timely completion of void works and compliance with re-let standards. Escalating issues where delays experienced., • Inspect void properties alongside technical support officers to assess works required and ensure value for money on repairs., • Maintain up to date information on systems to enable scrutiny of the process used, current position on voids status across the organisations portfolio., • Manage lettings in accordance with Eastend Homes’ allocation policies and relevant legislation., • Liaise with local authority nomination teams (e.g. Tower Hamlets) to match prospective tenants to suitable properties., • Conduct accompanied viewings and tenancy sign-ups alongside the Neighourhood Response Officer, providing information to ensure smooth handover, ensuring new tenants receive appropriate advice and support., • Carry out pre-tenancy assessments and affordability checks to minimise tenancy failure. 3. Customer Service and Communication • Provide high-quality and responsive services to prospective, new, and transferring tenants., • Deal sensitively and efficiently with customer enquiries regarding available properties, eligibility, and the lettings process., • Deliver pre-tenancy advice and ensure tenants understand their rights and responsibilities. 4. Compliance and Administration • Maintain accurate and timely records using Eastend Homes’ housing management systems., • Ensure all documentation, including tenancy agreements and statutory safety certificates, are complete and compliant. All criteria below are essential unless marked as desirable. 1. Experience • Proven experience in voids and lettings management within a social housing or local authority setting., • Experience of working with contractors and maintenance teams to coordinate void works., • Desirable: Experience in tenancy sustainment or homelessness prevention work. 2. Knowledge Skills • Strong understanding of housing allocations policies and relevant legislation (e.g. Housing Act 1996, homelessness duties)., • Excellent organisational and time management skills., • Good interpersonal skills, with the ability to deal sensitively with vulnerable customers., • IT literacy, including experience using housing management software (e.g., Northgate or Civica)., • Desirable: Knowledge of the local housing market and challenges in East London., • Committed to Eastend Homes’ values:, • We Care – empathetic and supportive in all resident interactions., • We Are Trusted – acts with fairness, transparency, and confidentiality., • We Are Improving – takes initiative, welcomes feedback, and strives for excellence., • We Are Listening – values resident voice and adapts approach based on need., • A customer-focused approach with a commitment to equality, diversity, and inclusion., • Proactive, solution-focused attitude with a drive to improve services and outcomes.

Here at Mount Green, we are now seeking a Planned Works Project Officer to support the planned works programme manager (PWPM) to deliver effective programmes of work that deliver excellent customer outcomes and engagement from the outset to completion.

Rehabilitation Officer Vision Impairment £38,976 - £52,767 Permanent Full Time Richmond, Wandsworth & Hybrid (travel required across both boroughs to complete visits) £38,976 - £52,767 Join us in Transforming Lives Across Richmond and Wandsworth! Are you ready to make a real difference? The London Borough of Richmond upon Thames and London Borough of Wandsworth present a unique opportunity to be part of a team who are working together to create a ground-breaking better service partnership across both boroughs, where passionate professionals unite to deliver outstanding services across both boroughs. As a qualified Rehabilitation Officer for Vision Impairment, you’ll be at the heart of our dynamic Sensory Service Team, working within the Front Door Service. We’re proud of our collaborative, multi-disciplinary approach and our commitment to proactive, life-changing support for residents with Vision Loss, Hearing Loss, or Dual Sensory Loss. This is your chance to empower individuals, helping them overcome challenges and achieve greater independence. You’ll use your expertise in legislation and safeguarding, along with your excellent communication, decision-making, and time management skills, to deliver and evaluate impactful rehabilitation interventions. If you’re driven by purpose and eager to help people build confidence and skills for a brighter future, we want to hear from you! We are a supportive team and we are willing to support and develop you if you have newly qualified with a Diploma/Foundation Degree in Rehabilitation Work Visual Impairment or equivalent. About the role • Rehabilitation Vision Impairment: You will use a strength-based approach to undertake Sensory Loss assessments of individual and carers needs and risks in the community. This will involve you working in partnership with key agencies to support with the aim of maximising independence, wellbeing and choice., • Regulatory Compliance: You need to demonstrate a thorough understanding of relevant legislation and local authority responsibilities in the safeguarding of vulnerable adults. In addition, good communication, decision-making and time management skills are essential., • Experience: You would play an important role in the Sensory team providing effective, accessible, customer-focused support in relation to sensory loss. This involves providing accurate assessment, planning and providing rehabilitation support including daily living skills, mobility training, equipment provision, communication support and low vision assessments as well as providing good quality information and advice to people contacting via telephone, correspondence and in person., • CQC Rating: You will contribute to maintaining our 'Good' rating from CQC for Adult services, reflecting the high quality of support provided., • Diploma/Foundation Degree in Rehabilitation Work Visual Impairment or equivalent., • An understanding of safeguarding adults and children and within that, the responsibilities of Social Services and the role specifically., • Experience of providing assessment of needs, planning, implementing, providing and evaluating rehabilitative services aimed at maximising and maintaining independence, safety, dignity and choice., • Understanding of the importance of supervision and training., • Ability to communicate clearly and concisely both verbally and in writing, using appropriate IT., • Ability to learn and retain up-to-date knowledge of local services., • Abilityto work collaboratively with others, promoting equality and respect for diversity. Shortlisting Date: 11th November 2025 Interview Date: W/C 17th November 2025 We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment. For an informal conversation please contact Sandra Powell Assistant Service Manager via ___ For an informal conversation please contact Sandra Powell Assistant Service Manager via Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone.We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any___ We are proud to be a Disability Confident employer. If you require any throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of ___ designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.

About Us London Speech Workshop is a values-led, world-class communication coaching company on a mission to help people speak with authenticity, confidence and kindness. Using our unique Serlin Method, weve helped thousands of professionals and companies across London and the globe transform how they communicate. Were at an exciting stage of growth scaling our 1:1 coaching, expanding B2B programmes, and developing new digital products. To support this next chapter, were looking for a performance-driven Marketing Manager whos ready to take the reins and deliver results. This will initially be as mat leave cover, but the aim is to hit target and drive enough results to justify the permanent expansion of our marketing team. The Role This is a strategic and hands-on opportunity for a results-focused marketer who thrives in performance marketing conversion, website optimisation, and digital storytelling. Youll lead B2C marketing with a focus on generating leads, owning our HubSpot CRM, and optimising the entire customer journey from first click to close. You'll be supported by mentoring from our Fractional CMO (a former agency founder and Chief Strategy Officer) and collaborate with a network of freelancers and agencies. Expect the agility of a start-up with the support of a well-established 7-figure business. Key Responsibilities Strategy & Growth • Lead and deliver the marketing strategy to drive top-of-funnel lead generation and improve conversion., • Own website optimisation and CRO testing (landing pages, funnels, user journey)., • Manage and optimise our HubSpot CRM and automation workflows to improve lead nurturing and sales alignment., • Use analytics and reporting to evaluate performance and continuously iterate. Campaigns & Content • Plan and execute performance-driven campaigns across paid, organic, and email channels., • Design and deliver high-converting lead magnets, quizzes, webinars, and nurture journeys., • Oversee the content calendar across blog, email, and social channels., • Ensure all messaging aligns with our brand voice and tone of empathy, authenticity, and impact., • Update website. Leadership & Collaboration • Brief and manage freelance designers, ad specialists, and developers., • Collaborate with the leadership team on product launches, brand campaigns, and global expansion., • Act as the brand champion, ensuring consistency and excellence across every touchpoint. Required Experience & Skills Essential • 5+ years in digital/performance marketing with a strong track record in lead generation and conversion., • Deep understanding of CRO, A/B testing, and data-driven decision-making., • Hands-on experience managing a CRM ideally HubSpot including automation, segmentation, and reporting., • Confident using design tools (e.g. Canva, Figma) to create and optimise campaign assets., • Excellent communicator with a balance of strategic thinking and creative execution., • Highly organised, detail-focused, and able to manage multiple projects with ease. Desirable • Experience in SEO and content strategy, • Skilled copywriter who understands audience psychology and conversion, • Passion for personal development, learning, or coaching Benefits • Competitive salary (40k50k) + annual performance bonus, • 24 days holiday + bank holidays + 2 wellbeing days, • Flexible hybrid working model, • 300 annual learning budget + free access to our transformational communication training, • A warm, values-driven team that lives kindness, authenticity, and empowerment, • A meaningful mission your work directly helps people find their voice and change their lives

Insurance & Claims Officer 12 month FTC Islington £59,000 Hyde is looking for an Insurance & Claims Officer to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development. As an Insurance & Claims Officer at Hyde, you’ll play a key role in managing insurance risks, handling claims, and overseeing legal disrepair actions. You’ll ensure Hyde’s insurance obligations are met efficiently and that we continue to provide a high-quality, customer-focused service to our residents. Key Duties • Manage the procurement and renewal of insurance services in line with contract requirements., • Oversee insurance claims, liaising with insurers, loss adjusters, and contractors to ensure timely resolution., • Monitor the performance of insurance providers and brokers to maintain service excellence., • Lead and coordinate the management of legal disrepair claims, liaising with legal representatives and contractors to ensure compliance with Civil Procedure Rules.

About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HMRC's Fraud Investigation Service (FIS) is responsible for the department's civil and criminal investigations. FIS ensures that HMRC has an effective approach to tackling the most serious tax evasion and fraud. FIS is home to a wide range of people with a variety of skills and professional backgrounds - including accountants, cybercrime specialists, criminal justice professionals, tax professionals and operational delivery teams to name a few. We use a range of powers and approaches to protect funding for UK public services, investigating the most harmful tax cheats and ensuring none are beyond our reach. We target a variety of threats, including complex offshore evasion, international smuggling of illicit excise goods, exports of controlled weapons and technology, labour market abuses, money laundering, VAT and Self-Assessment repayment frauds and a host of other fraudulent attacks. The Economic Crime (EC) deputy directorate brings together our Supervision, Proceeds of Crime Operations and Illicit Finance teams and forms an integral part of the HMRC Serious Fraud Strategy. Working closely across the department and the wider Law Enforcement community, using specialist expertise and modern technology we put illicit finance at the centre of operations. Our operational teams tackle the financial aspects of cases that will ultimately deter, disrupt, and remove assets from tax fraudsters to level the playing field for the honest majority. EC has several specialist teams who perform unique functions within HMRC, but which are common to other areas of the public sector. Job description As a Financial Investigator in the Offender Management Enforcement Team (OMET) you will be responsible for delivering a wide variety of complex and exciting POCA investigations including delivery of restraint and confiscation, detained cash investigations, listed assets and account freezing orders. You will take the lead in proactively managing and investigating financial investigations in all recovery areas by working closely with tax professionals, insolvency professionals, forensic accountants and wider Economic Crime teams to identify alternative methods of recovery. The role may also include HR line management responsibilities for Financial Investigator and Financial Intelligence Officers and management of those officers' financial investigations. You will be expected to keep your knowledge and relevant accreditations up to date with changes in the law and technical and professional developments. You will act as a role model by demonstrating HMRC values and capability. Person specification We are seeking candidates who can demonstrate strong decision-making and problem-solving skills. You should have a proven ability to think laterally and drive forward investigations. Excellent communication skills are essential, with the ability to effectively communicate and negotiate with both internal and external stakeholders. Your responsibilities will include but not be limited to the following: • Court Applications: Attend court and make court applications and respond to questions from Judiciary and Court officials. Act as an Assurance Officer in line with the Proceeds of Crime Act (POCA) 2002, other relevant legislation, case law, and Codes of Practice., • Material Analysis: Analyse financial and case-related material to improve recovery opportunities., • Case Preparation: Prepare cases for court and attend court to give evidence when necessary., • Continuous Learning: Keep your knowledge and relevant accreditations up to date with changes in the law and technical and professional developments., • Act as a role model by demonstrating HMRC values and capabilities., • Mentor and support colleagues to lead and direct casework., • HR line management responsibilities for Financial Investigators, Financial Intelligence Officers and other Economic Crime Operations staff., • Case management of Financial Investigators, Financial Intelligence Officers and other Economic Crime Operations staff., • National Crime Agency Financial Investigation Accreditation / Financial Investigation training., • National Crime Agency Restraint and Confiscation Accreditation., • POC Authorised Officer Training., • BTEC Level 3 Advanced Diploma Enforcement Investigation., • CFPAB Accredited Counter Fraud Specialist., • Policing Professionalising Investigative Practice (Level 2) (PIP2)., • Good knowledge of tax regimes administered by HMRC and Civil Recovery Options to maximise Asset Recovery. • National Crime Agency Financial Investigation Accreditation / Financial Investigation training., • National Crime Agency Restraint and Confiscation Accreditation., • POC Authorised Officer Training., • BTEC Level 3 Advanced Diploma Enforcement Investigation., • CFPAB Accredited Counter Fraud Specialist. • Making Effective Decisions, • Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary., • Family friendly policies., • Personal support., • A name-blind CV including your job history and previous experiences of up to your last 3 roles with no more than 100 words per role., • Making Effective Decisions, • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HM Revenue & Customs (HMRC) is one of the largest Government Departments. Almost every individual and business in the UK is a direct customer of HMRC and we collect over £500 billion a year in revenue. We are an effective, efficient and impartial tax and payments authority with a vital purpose: to collect the money that pays for the United Kingdom's public services and help families and individuals with targeted financial support. Fraud Investigation Service: The Fraud Investigation Service (FIS) sits within HMRC and is responsible for dealing with cases of serious fraud and bespoke tax avoidance by way of civil and criminal investigations. These cases are the most challenging complex cross tax interventions that HMRC undertakes. FIS consists of approx. 4,500 professionals including a range of specialist skills such as Intelligence Analysis, forensic accountancy and cybercrime investigation. FIS provides HMRC with an effective investigation arm to enforce the Department's compliance policies. Our work includes tackling complex offshore evasion, international smuggling of illicit excise goods, exports of controlled weapons and technology, labour market abuses, VAT and Self-Assessment repayment frauds and a host of other attacks on the tax system. Fraud Investigation Analysis: Fraud Investigation Analysis (FIA) is the Operational Analysis arm of the FIS. Our Intelligence Analysts work closely with FIS investigators and help them understand information collected as part of the investigation. Analysts can work with data extracted from HMRC systems; seized digital devices such as computers or phones; from Communications Service Providers or banks; or information generated by investigators, for example surveillance logs. We analyse and draw meaning from large and complex datasets, presenting our findings to investigators in simple, succinct products enabling them to drive forwards investigations. Job description Our Senior Officer Intelligence Analyst Team Leaders are technical specialists responsible for leading regional teams of Intelligence Analysts. There are two posts available, in Stratford and Croydon. In this role, you will provide strategic direction and oversee team performance to ensure the delivery of impactful analytical products, high-quality customer service and adherence to Service Level Agreements (SLAs). You will also be responsible for motivating the team and managing individual performance, attendance, and conduct, while ensuring that your team of Intelligence Analysts are equipped with the tools and knowledge required to excel in their roles. Using the Intelligence Analysis Training, you will be expected to influence and assure the production of a range of innovative and complex analytical products to support casework effectively. As a member of the Leadership Team, you will also contribute to driving continuous improvement across FIA and lead projects aligned with FIA's strategic business priorities. Please note that occasional travel and overnight stays will be required. The role holder in Croydon will inherit an established, and busy team of intelligence analysts and will need to ensure the team maintains its high standards. You will play a key role in building and maintaining a new customer base, taking accountability for identifying suitable casework and coordinating workload allocation within the team. Owing to high customer demand, FIA are building a second analyst team in Stratford. The role holder will be presented with a unique opportunity to shape and lead the development of the new team, and how it will work alongside the established Stratford team. Working closely with your counterpart, you will play a key role deconflicting and expanding the customer base to enable FIA to undertake additional work to meet customers' needs. Person specification In your role as Intelligence Analyst team leader, you will be responsible for: • Managing and leading a team of Higher Officer Intelligence Analysts., • Building and maintaining a customer base in the local area and source appropriate casework., • Co-ordinate and prioritise case work against competing resource demands, both locally and nationally., • Being accountable for the timely delivery of analytical products produced by your team to support Civil and Criminal investigations., • Ensuring that appropriate analytical techniques are used in the production of your team's analysis., • Managing and assuring the quality outputs of your Intelligence Analysts., • Working with assigned mentors to guide new analysts through their initial training (Practical Trial Period) and ensuring they meet the required standards to pass their probation and practical assessments., • Encouraging and seeking development opportunities for you and your team members, acting as a tutor, coach or mentor when needed., • Managing the performance, attendance, and conduct of your team members. • Experience leading in an analytical/assessment and/or intelligence environment., • Experience of developing capability in yourself and colleagues., • Experience of driving improvements through others., • NIAT - National Intelligence Analysis Training and/or Intelligence Professionalisation Programme (IPP) completion, • GIAT - Government Intelligence Analyst Training, • DIAM - Defence Intelligence Analyst Module, • Leadership, • Developing Self and Others, • Changing and Improving, • Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary., • Family friendly policies., • Personal support., • A name-blind CV including your job history., • A 500-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the essential criteria and person specification outlined in the advert., • Four separate 250-word statements on the following Behaviours:, • Leadership, • Developing Self and Others, • Changing and Improving, • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HMRC's Fraud Investigation Service (FIS) is responsible for the department's civil and criminal investigations. FIS ensures that HMRC has an effective approach to tackling the most serious tax evasion and fraud. FIS is home to a wide range of people with a variety of skills and professional backgrounds - including accountants, cybercrime specialists, criminal justice professionals, tax professionals and operational delivery teams to name but a few. We use a range of powers and approaches to protect funding for UK public services, investigating the most harmful tax cheats and ensuring none are beyond our reach. We target a variety of threats, including complex offshore evasion, international smuggling of illicit excise goods, exports of controlled weapons and technology, labour market abuses, money laundering, VAT and Self-Assessment repayment frauds and a host of other fraudulent attacks. The Economic Crime (EC) deputy directorate brings together our Supervision, Proceeds of Crime Operations and Illicit Finance teams and forms an integral part of the HMRC Serious Fraud Strategy. Working closely across the department and the wider Law Enforcement community, using specialist expertise and modern technology we put illicit finance at the centre of operations. Our operational teams tackle the financial aspects of cases that will ultimately deter, disrupt, and remove assets from tax fraudsters to level the playing field for the honest majority. EC has several specialist teams who perform unique functions within HMRC, but which are common to other areas of the public sector. Job description As an Offender Management Investigator in the OMU, you will work with colleagues across HMRC and with external law enforcement agencies to monitor, deter and disrupt HMRC nominals post-conviction. You will pro-actively engage with HMRC's response to Lifetime Offender Management now Multi Agency Response to Serious Organised Crime (MARSOC) - a HM Government priority, to address the threat posed to the UK, by entrenched recidivist serious organised criminals with novel targeted approaches to prison management, post sentence monitoring, tackling recidivism and financial interventions. You will work collaboratively across all areas of OMET including offender monitoring on the prison estate, fugitive tracing, confiscation enforcement and SCPOs. This work is complex and challenging. You will undertake and manage Mutual Legal Assistance (MLA) financial requests acting as case officer. Be involved with PoCA investigations, cash, listed assets, account freezing orders and restraint & confiscation. You will be expected to keep your knowledge and relevant accreditations up to date with changes in the law and technical and professional developments. The role will include you taking responsibility for building and maintaining effective working relationships with key stakeholders, both internal and external (NCA, ROCU, DWP and HMPPS) to ensure the success of MARSOC and MARSOC investigations. You will act as a role model by demonstrating HMRC values and capability. Person specification The ideal candidate will have: • Exceptional problem-solving skills and a systematic approach to investigation., • The proven ability to think laterally and to drive performance improvements across all areas of OMET., • The ability to communicate, negotiate, persuade, and lead across multi-functional teams., • Strong decision-making ability and the application of effective problem solving., • The ability to be a strong team player, self-motivated and determined to drive forward OMET proactive investigations including recovery, utilising all the available powers and tools within FIS and FIS Economic Crime., • Plan, lead and deploy operationally to maximize cash and listed assets interdiction opportunities., • BTEC Level 3 Advanced Diploma in Enforcement (Criminal Investigation)., • University of Portsmouth CFPAB Accredited Counter Fraud Specialist (Investigation)., • University of Northumbria CFPAB Accredited Counter Fraud Specialist (Investigation)., • Recent experience of investigation serious fraud through Criminal Investigations or managing a team undertaking this work., • Knowledge of the other capabilities within EC Ops and how these can be brought together to achieve a more powerful operational outcome for FIS and support the wider Government agenda., • Experience of working and liaising with external law enforcement agencies, • Working knowledge of the Proceeds of Crime Act (POCA) 2002 and Criminal Finance Act 2017 (Financial Investigation accreditation will be provided if not already accredited), • Making Effective Decisions, • Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary., • Family friendly policies., • Personal support., • A name-blind CV (max 500-words) including your job history, qualifications and previous experiences for up to your last 3 roles. This will be scored against the Person Specification. Please match your experience here., • Making Effective Decisions, • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

For details or to discuss the opportunity, contact Camden Learning at recruitment@camdenlearning. Operations & Communications Officer at Camden Learning. Ensure smooth and professional delivery of Camden Learning’s services by providing high-quality customer support, delivering accurate and engagi

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