Customer support officer jobs in United Kingdom - Page 2

PURPOSE OF THE JOB Housing Disrepair Officer Housing Disrepair Officer 1.Housing Disrepair Officer Demonstrating excellent operational skills whilst providing skilled workmanship within the building trades as part of a multidisciplinary team maintaining, servicing and improving the council’s housing and property stock. 2.Housing Disrepair Officer To self-manage work within the requirements of the delivery; liaising with customers to enable the smooth running and completion of each job, providing diagnoses and making recommendations regarding the remedial work required to defects. 3. To provide a high quality and excellent level of service to the residents of Southwark focused on achieving required turnaround in accordance with council targets and to required standard. PRINCIPAL ACCOUNTABILITIES Housing Disrepair Officer Responsibilities Housing Disrepair Officer 1. To provide knowledge, understanding and execution of installation, repairs and maintenance, inspection of equipment of operational buildings, features and fittings within housing managed stock and infrastructure., 2. To be responsible for completing a range of Repair & Maintenance work to a professional standard and highly productive level, acting with minimum supervision and a large degree of self management., 3. Carry out to the highest standard a wide range of plaster/finishing trades and othe associated works such as stud partitioning & dry lining works, floor screening, floor and wall tiling, decorating on new and repaired surfaces & mould treatment works. Undertake a broad range of repair activities to provide a comprehensive repair service., 4. To maintain a level of knowledge and skill necessary to effectively perform the duties of the post and comply with any appropriate standards of continuing professional development Southwark Council values: Treating residents as if they were a valued member of your own family Being open, honest and accountable | Spending money as if it was your own | Working for everyone to realise their own potential | Making Southwark a place to be proud of | Always work to make Southwark more equal and just | Stand against all forms of discrimination and racism, 5. To ensure all work and related activities are carried out in accordance with current H&S legislation, Southwark’s safety management systems, contract specifications/instructions and good working practices at all times., 6. To provide support, guidance, training and mentoring for apprentices, trainees or work colleagues through specialist knowledge and experience., 7. Carry out a range of specified works both as an individual craft professional and as a member of a multi-skilled team, refurbishing properties As directed by Supervisor/Management undertake inspection activities and when required by management to assist in emergency call outs. Work should be undertaken using innovative and output focused solutions, assessing risk and benefits to establish solutions., 8. Work in a range of properties throughout the Borough, including occupied tenancies and offices and unoccupied buildings. Providing a service to a diverse range of customer and clients adopting and adhering to Customer Services and Equal Opportunities policies whilst being responsive to conflicting priorities based on resident need, vulnerability and corporate policy., 9. Be responsible for an allocated vehicle for use while on duty. The role holder is therefore required to ensure that the vehicle is safely and correctly driven and all equipment, materials safely stored. Be responsible for the content of the vehicle at all times while in their possession. The role holder is therefore required to ensure the security of all materials and tools and that no equipment are kept unsafe in vehicles over night., 10. To maintain plant, tools, vehicle and materials as ensuring all is fit for purpose and maintained to required standards., 11. To identify tools and materials needed for works, maintaining stock impress for materials, parts and tools, ensuring effective and efficient use of resources for service delivery., 12. To work with mobile technology to aid modern ways of working within the business unit and wider council departments. To gather and record data for information systems managing asset inventories and attributes., 13. To plan and organise a variable workload in order to meet deadlines to the required standards, being able to read and interpret work specifications, instructions anddrawings. 14.Housing Disrepair Officer To utilise all Personal Protective Clothing and Equipment in line with designated tasks and adhere to method statements, risk assessments, codes of practice and all appropriate legislation and regulations. 15. Promote and deliver a customer centred service that is responsive to internal and external customer needs, and places resident and key stakeholders involvement at the heart of the service. To provide excellent customer care to all.

Pertemps Network Group are delighted to be supporting a reputable housing provider in the recruitment of a Rental Income Support Officer to join their finance and income management team.Rate: £23.50 - £23.94 PAYEFlexibility: 1-2 Days Office per weekLocation: LondonFull Time | Public Sector / Housing This is an excellent opportunity for an experienced housing income or rent arrears professional to manage a portfolio of properties and play a key role in maximising rental income while supporting residents to sustain their tenancies.You will work within a commercially focused yet resident-centred environment, managing rent accounts, preventing arrears through early intervention, and working closely with internal teams and external partners to support residents facing financial difficulties.The RoleAs a Rental Income Support Officer, you will manage a designated patch of rent accounts contributing to the collection of approximately £70m in annual rental income. You will be responsible for delivering a proactive and customer-focused income management service while ensuring compliance with housing legislation, welfare reforms, and the court pre-action protocol.Key responsibilities include: • Managing a portfolio of rent accounts and acting as the primary contact for residents regarding rental income matters, • Maximising rental income through early intervention on arrears cases, including phone contact and home visits, • Negotiating and monitoring sustainable repayment arrangements with residents, • Ensuring all arrears cases follow approved escalation processes and legal procedures, • Preparing documentation and instructions for possession hearings and court proceedings, • Supporting evictions and attending court hearings when required, • Identifying opportunities to maximise Housing Benefit and Universal Credit payments, • Working closely with tenancy teams, welfare benefit officers and external advice agencies, • Supporting vulnerable residents by making referrals to social care and specialist support services, • Promoting direct debit payment methods and improving income collection performance, • Maintaining accurate case records and producing performance and management reports, • Contributing to service improvements and maintaining high levels of resident satisfaction, • You will also work collaboratively with colleagues across housing, finance and welfare services to sustain tenancies and mitigate financial risk to the organisation.We are seeking a motivated and proactive housing professional with experience in income management within social housing or a local authority environment.Essential Experience• Experience of income collection or rent arrears management within social housing • Strong knowledge of housing legislation, welfare benefits and the court pre-action protocol • Experience negotiating repayment arrangements with residents in arrears • Experience handling complex and sensitive resident cases • Ability to manage a varied workload and prioritise effectively • Strong communication skills with experience dealing with residents face-to-face and over the phone • Experience maintaining accurate case records and using housing management or financial systemsDesirable• Understanding of Universal Credit and Housing Benefit regulations • Experience preparing court documentation or attending possession hearings • A housing qualification or relevant professional trainingWhat’s on Offer• Opportunity to work for a reputable housing provider making a real impact in communities • A varied and rewarding role supporting residents while protecting vital housing income • Collaborative working environment across housing, finance and welfare teams • Competitive salary and benefits package • Career development opportunities within a well-established organisationApply Now If you are an experienced Income Officer, Rent Arrears Officer or Income Recovery Officer looking for your next opportunity, Pertemps Network Group would love to hear from you.

We are seeking a detail-oriented and proactive Leasehold Officer to join our Housing Services team. You will be responsible for managing leasehold properties, ensuring accurate administration, effective communication with leaseholders, and compliance with relevant legislation. This role is key to maintaining positive relationships with leaseholders and supporting the council’s commitment to high-quality housing services.Key Responsibilities • Manage leasehold accounts, including service charges, ground rent, and major works, • Provide advice and guidance to leaseholders on their rights, responsibilities, and payment obligations, • Administer leasehold agreements, including assignments, transfers, and lease renewals, • Respond to enquiries, complaints, and disputes from leaseholders promptly and professionally, • Liaise with internal teams, contractors, and external advisors to ensure service delivery and compliance, • Ensure records, reports, and correspondence are accurate and up to date, • Support the council’s compliance with leasehold legislation, health and safety, and housing policiesPerson SpecificationEssential:, • Experience working in leasehold management, housing administration, or property services, • Strong knowledge of leasehold legislation and rights, • Excellent customer service and communication skills, • Ability to manage multiple tasks and maintain accurate records, • Strong problem-solving and organisational skillsDesirable:, • Experience in a local authority or housing association setting, • Knowledge of service charge calculation and budget management, • Experience managing contractor liaison for leasehold worksIf you have the relevant skills then please apply today!

Adecco are seeking several experienced Housing Solutions Officers to join a dynamic team within a local authority. This is an exciting opportunity to make a real difference by supporting residents and delivering effective housing solutions. • Housing Solutions Officer, • Public Sector - Local Authority, • Temporary Role - 3 months with possible extension, • Full Time - Monday to Friday, 35 hours per week, • £245 per day Umbrella, • IT Equipment Provided, • ASAP Start, • Investigate and determine eligibility, priority need, and intentionality under relevant legislation., • Issue legally sound decisions and notifications within statutory timeframes., • Negotiate with landlords and housing providers to secure accommodation., • Liaise with internal teams and external agencies to deliver effective housing solutions., • Maintain accurate case records using housing management systems., • Identify and report safeguarding concerns for vulnerable individuals., • In-depth Knowledge of Housing Legislation: Strong understanding of the Housing Act 1996, Homelessness Act 2002, and Homelessness Reduction Act 2017., • Case Management Expertise: Ability to manage complex caseloads efficiently and meet statutory deadlines., • Assessment & Decision-Making: Skilled in conducting homelessness assessments and making legally sound decisions., • Communication Skills: Excellent verbal and written communication for liaising with applicants, colleagues, and external agencies., • Problem-Solving: Ability to identify risks early and implement effective interventions to prevent homelessness., • Negotiation & Advocacy: Experience negotiating with landlords, housing providers, and support services., • IT Proficiency: Competent in using housing management systems and Microsoft Office applications., • Customer Service Orientation: Empathetic and professional approach when supporting vulnerable individuals., • Competitive daily rate, • Flexible hybrid working, • IT equipment provided, • Opportunity to make a meaningful impact in the community Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Adecco is recruiting for a dedicated Homelessness Prevention and Solutions Officer to join a dynamic Housing and Regeneration team. This is an exciting opportunity to make a real difference by supporting individuals and families who are homeless or at risk of homelessness. • Homelessness Prevention and Solutions Officer, • Public Sector - Local Authority, • Full Time - Monday to Friday, 36 hours per week, • Temporary Role - 3 months with possible extension, • £20.76 per hour PAYE / £27.07 per hour Umbrella - negotiable DOE, • Hybrid Working - 3 days per week in office, remainder remote, • ASAP Start, • Work proactively with households to prevent homelessness and secure suitable housing solutions., • Manage a personal caseload, creating tailored housing plans under the Homelessness Reduction Act., • Provide comprehensive housing advice, including tenancy rights, financial guidance, and housing options., • Liaise with landlords, housing providers, and partner agencies to negotiate solutions., • Conduct home visits and deliver community-based housing surgeries., • Collaborate with social services, police, and other agencies to support vulnerable applicants.What We're Looking For, • Strong knowledge of homelessness legislation and housing options., • Experience in a busy, customer-facing environment, ideally within housing or related services., • Excellent communication, negotiation, and interpersonal skills., • Ability to manage caseloads, meet deadlines, and work independently. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Purpose of the Job Tenancy Enforcement Officer To provide a high quality customer focused range of front line services. Specifically to provide a highly visible proactive presence on estates and other housing land. Ensuring residents are able to benefit from the peaceful enjoyment of a well cared for environment through the enforcement of tenancy conditions and a robust response to anti social behaviour. • To meet and attempt to exceed personal and organisational performance targets, objectives and service levels. Work towards supporting Greenwich Councils corporate and performance standards including its visions and values., • To ensure that all duties and activities are undertaken within the standards, processes and procedures set by department, council or governing bodies., • To be accountable to a Team Leader for: Main Duties – Tenancy Enforcement Officer To raise the profile and visibility of the Council by: • The day -to-day management of tenancy and neighbourhood issues in respect of a designated group of dwellings, ensuring the proper and appropriate use of accommodation and ensuring that residents receive an efficient and effective service in respect of tenancy and related issues. 2. To personally meet with all new tenants with the purpose of explaining and promoting the full range of services available, explaining the role of the Council as landlord, and the responsibilities of residents benefiting from the occupation of Council accommodation., 3. To undertake liaison with other agencies and RSLs’ in all aspects within the Public Realm, ensuring opportunities for joint working and common standards across tenure are identified and maintained., 4. To undertake regular and scheduled inspections challenging behaviour and working in partnership with residents, internal and external partners ensuring a well cared for environment is established and maintained, 5. Identifying and providing support to vulnerable residents, ensuring good links with support networks and the co-ordination of services to address needs or problem issues. Ensure that appropriate referrals are made including the identification of high risk cases., 6. Encourage all residents to take responsibility for their environment, to engage in the development of services encourage and invite feedback and participation on service delivery; ensuring that referrals are made to the Community Participation and Diversity Team., 7. To refer to the Unauthorised Occupation Team any suspicions of unauthorised occupation supporting their work to recover properties., 8. Provide high quality service and support to those experiencing antisocial behaviour and hate crime including domestic violence issues., 9. Maintain regular contact with agencies and partners to create safer and stronger communities. General Duties: Tenancy Enforcement Officer 1. To meet with residents in their homes or at other local venues e.g. surgeries., 2. To deal with breaches of conditions of tenancy, e.g. nuisance and anti social behaviour, hate crime, domestic violence and enviro crime issues taking appropriate action in liaison with colleagues as required; using the full range of legal actions e.g. ASB closure., 3. To work closely with partners and agencies specifically in regard to safeguarding the welfare and interests of children and young people in the prevention of homelessness by early intervention., 4. To initiate legal proceedings and attend court representing the Council as required and to participate in resultant action, e.g. the repossession of accommodation for breaches of non rent related tenancy conditions., 5. To provide performance information and other statistical data as required for management and other purposes, 6. To provide cover within the service and assist in the training of other members of the team., 7. To respond to Members, residents and customers on enquiries and complaints including drafting reports as required., 8. To undertake any other duties or work appropriate to the level of the post to ensure the effective operation of the services including supporting a response to out of hour emergencies as required. 9 . Carry out all duties with due regard to the provisions of health and safetylegislation (including identifying cases for the Cautionary Contacts list) and the Councils Equal Opportunities and Customer Care policies and the New Technology Agreement. Tenancy Enforcement Officer

Are you passionate about protecting the environment and ensuring top-notch quality standards? Do you thrive in dynamic roles where your expertise can make a real difference? Are you looking for a career that challenges you and rewards your commitment to sustainability? Role Overview: We are seeking an experienced Environmental & Quality Specialist to support and drive compliance across our operations. This role will act as a technical expert, ensuring adherence to environmental legislation, permits, and ISO standards (including ISO 14001 & ISO 9001), while promoting a culture of continuous improvement. You will be the key point of contact for the Environment Agency, managing audits, inspections, and compliance matters, alongside maintaining and enhancing our Environmental and Quality Management Systems. The role also involves supporting operational teams, monitoring performance, investigating incidents, and contributing to sustainability and carbon reduction initiatives. Hours of Work: Full time – 37.5 hours Key Responsibilities: • Maintain and develop the Company’s Environmental Management System (ISO 14001:2015) and Quality Management System (ISO 9001:2015), • Support the Energy Management System (ISO 50001:2018), where applicable, • Act as the primary point of contact for the Environment Agency, including site inspections, audits, permit variations, and compliance matters, • Ensure compliance with Environmental Permits, quality standards, and relevant legislation, • Lead and support Environment Agency audits, BSI audits, and customer compliance and quality audits, • Promote and embed a culture of quality, consistency, and continuous improvement across the business, • Support operational teams with environmental and quality best practice, risk management, and incident prevention, • Assist in the preparation and maintenance of site Working Plans and regulatory documentation, • Monitor environmental and quality performance, including KPIs, non-conformances, and corrective actions, • Investigate environmental and quality incidents, identifying root causes and implementing corrective and preventive actions, • Support the monitoring and reporting of the Company’s carbon footprint and sustainability metrics, • Provide environmental and quality input into tenders, development projects, and business improvement initiatives, • Keep up to date with changes in environmental and quality legislation/standards and communicate impacts across the business, • Deliver environmental and quality training and inductions to staff, • Represent the Company at industry groups and forums (e.g. ESA) where required, • Supporting integration of management systems and audit processes, • Conducting internal audits across environmental and quality systems, • Managing document control and ensuring Business Management System (BMS) accuracy and compliance, • Engaging with customers, regulators, and stakeholders on environmental and quality matters, • Supporting environmental awareness and quality improvement initiatives, • Essential: Experience working within the waste management, recycling, or environmental sector, • Essential: Proven experience liaising with the Environment Agency, including audits, permitting, or compliance, • Essential: Experience with ISO 14001 and ISO 9001 (ISO 50001 desirable), • Essential: Strong knowledge of environmental legislation and quality management principles, • Essential: Excellent communication and interpersonal skills, • A recognised degree/qualification in Environmental Science, Environmental Management, Quality Management, or a related field, • Strong organisational skills and attention to detail, • Competitive salary up to £45,000 per annum, • Generous holiday entitlement including Birthday Leave, • Discounted gym membership and shopping discounts across thousands of retailers, • Company sick pay, life assurance, and enhanced EAP with free counselling Bywaters is London's leading provider of environmental services, dedicated to innovative recycling and waste management solutions that prioritise reusing and recovering materials to minimise landfill pollution. We are committed to fostering a diverse, inclusive workplace where personal and professional growth thrive. Our team is passionate about creating a sustainable future, and we believe that your expertise can help shape that vision. Join us and be part of a company that values environmental responsibility and employee development every step of the way. If you think you are the perfect fit for the Environmental & Quality Manager role and want to make a meaningful impact, don’t wait—apply now and take the next step in your career journey with us! Your future as an Environmental & Quality Manager awaits!

Role: Database Support Officer Location: London (hybrid) Salary: £38,042 to £38,992 The Opportunity Yolk Recruitment Public Sector & Not-for-Profit team are working closely with an incredibly worthwhile charity that empowers not-for-profits to support some of the most vulnerable members of our society. We are looking for a new Database Support Officer to bring enthusiasm and technical and communication skills to their fast-paced environment, which nurtures future development opportunities. Key Responsibilities • Provide prompt and professional helpdesk support to system users via phone and email., • Deliver training sessions (group and one-to-one) and create accessible, up-to-date materials., • Build and maintain effective relationships with project teams and stakeholders, including site visits and meetings as needed., • Produce regular and tailored reports using tools such as Excel, Access, and CRM systems., • Maintain data integrity through cleaning, deduplication, and imports., • Promote accurate data entry and liaise with staff to resolve data issues., • Manage day-to-day system maintenance, including user accounts, projects, and configuration updates., • Identify system issues or improvements based on stakeholder feedback and propose solutions., • Support testing and implementation of new system features., • Ensure compliance with data protection, information sharing policies, and relevant legislation. Person Specification Qualifications & Knowledge • Advanced Excel skills (formulas, pivot tables) and understanding of database management and reporting., • Strong written and verbal communication skills., • Detail-oriented, solution-focused, and quick to learn new systems and procedures. Experience • Providing high-quality customer service under pressure., • Designing and delivering IT training for users with varying skill levels., • Building and maintaining effective working relationships across internal and external teams. Think this one's for you If you think this Database Support Officer opportunity is for you then please apply online. Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.

Adecco are recruiting for a HAIL (Home Adaptations for Independent Living) Case Worker on behalf of Newham Council. • Working arrangements: Hybrid (3 days a week in the officer), • Office is based in Newham, • Temporary contract for 3 months with potential to extend, • £26.50 per hour Umbrella We are seeking an experienced Case Worker to join the HAIL (Home Adaptations for Independent Living) team within Adult Social Care. This role is central to assessing eligibility and processing Disabled Facilities Grant (DFG) applications, supporting residents to live independently through home adaptations. Key Responsibilities: • Undertake financial assessments to determine eligibility for Disabled Facilities Grants (DFG), • Work closely with Occupational Therapists who have identified required adaptations, • Explain the grants process clearly to residents and their families/carers, • Provide guidance on funding options, including self-directed schemes in line with Newham processes, • Support residents in completing grant application forms in accordance with legislation, • Act as a coordinator, handling enquiries and liaising with Surveyors and Technical Officers, • Work with the Framework Coordinator to upload adaptation requests to the DPS system, • Conduct home visits (2-3 days per week as required), • Support delivery of a monthly adaptations clinic, • Strong working knowledge of the Disabled Facilities Grant (DFG) application process and relevant legislation, • Previous experience in a similar case worker role, • Excellent customer service skills, • Strong written and verbal communication skills, • Ability to work both independently and collaboratively Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Housing Resolutions Officer – Local Authority | Wembley Pay: £21.41 per hour (PAYE)Contract: Up to 6 months (with strong potential for extension)Location: Wembley - hybridStart: ASAP About the Role We are seeking a proactive and customer-focused Housing Resolutions Officer to join a Local Authority team based in Wembley. This role is vital in supporting households living in temporary accommodation, ensuring they receive high-quality housing advice, timely move-on support, and safe, suitable housing options in line with legislation. You will work closely with residents, accommodation providers, internal teams and external partners to promote sustained tenancy solutions, resolve complex housing issues, and uphold statutory duties relating to homelessness and temporary accommodation. Key Responsibilities Housing Advice & Move-On Support • Provide tailored housing options advice to households in temporary accommodation., • Promote effective move-on to longer-term housing including private rented, intermediate and social housing., • Monitor bidding activity and support households with applying for available housing options., • Conduct suitability reviews and consider appeals/legal representations in line with statutory requirements., • Investigate reports of domestic violence or fear of violence and take appropriate safety-focused action., • Support households to comply with licence or tenancy conditions., • Escalate and take enforcement action where there are serious breaches such as ASB, harassment or hate crime., • Respond to reports of disrepair or infestation, liaising with landlords and providers to ensure remedial action., • Ensure accommodation is compliant with gas/electrical certifications and that void works and sign-ups are completed promptly., • Provide timely responses to enquiries and complaints including those from councillors, MPs, advocates and ombudsman., • Maintain accurate case records, performance data and written reports., • Promote safeguarding of children and vulnerable adults in all interactions., • Work within policies on customer care, equalities, data protection and health & safety. The ideal candidate will have: • Experience in homelessness, housing needs, temporary accommodation or a similar local authority housing role., • Strong knowledge of housing legislation including the Housing Act 1996, Homelessness Reduction Act 2017, and suitability guidance., • you will be required to pass a basic DBS check if offered

Job Purpose Housing Solutions Reviews Officer To conduct robust and timely reviews of decisions made under Lambeth Council’s Allocations Policy and in pursuit of the Council’s statutory duties to the homeless. Responsibilities Housing Solutions Reviews Officer To be senior in rank to Housing Officers and provide an independent legal review of cases where a customer is dissatisfied with a Council’s decision on the allocation of housing. To liaise with external partners and carry out statutory review enquiries and proceedings prior to review decisions Housing Solutions Reviews Officer To ensure that statutory decisions are able to withstand, political, media and legal scrutiny. Housing Solutions Reviews Officer To provide effective, professional Review and Appeal service on behalf of the Housing Service. Housing Solutions Reviews Officer To work professionally with service users, their representatives and other agencies involved with Reviews and Appeals. To work collaboratively with other teams within Homeless Services to deal with Reviews and Appeals within the prescribed time limits. To instruct legal services on Housing Act appeals and represent the Council in Court as and when required. To manage and control the use of costly temporary accommodation during the review and Court appeal process. To ensure that all work is carried out in accordance with the current relevant legislation, and any central government or Lambeth policies, procedures and performance measures. To contribute to the work of the Unit and report to the Review Manager. Perform administrative tasks for the Review Team. Liaise with the Legal Department to prevent any Judicial Review threats. To communicate effectively with staff within the team and the Unit in connection with review and appeal cases. To write and issue statutory review decisions for the Council and external bodies To provide an effective, efficient and professional reviews and appeals service to service users and their representatives. To have specialist knowledge of the Equality Act Care Act, Mental Health Acts, Immigration Acts, Children Act, Welfare Reform Act and the Housing Act /Homelessness Reduction Act. To provide the Review Team Manager with feedback from the Review and Appeals process in order to improve the quality of casework decisions and reduce the number of reviews and appeals. To work co-operatively and professionally with other Lambeth staff and any external agencies, voluntary bodies, statutory agencies and other organisations who have an input into the work of the Review Team. To comply with all relevant statutory requirements, Government Guidance and Codes of Conduct, Lamebth policies and procedures, professional and performance standards and good housing and homelessness practice. To assist and review in developing a full range of information and publicity for all clients as well as internal procedures and other stakeholders To deputise for Review Manager as and when necessary. To provide quality assurance and control to improve service delivery where customers have received unlawful decisions To protect the Councils reputation and other Councils in terms of legal costs and other publicity when conducting reviews. To attend case conferences relating homelessness reviews and vulnerable high risk customers To ensure full and accurate records of all clients, all advice and support provided. To maintain accurate written and computer records, reports, & other monitoring information as required in connection with the various duties undertaken, and keep other records necessary to provide an adequate management information data base To understand the value of information to the council and to contribute to good information governance by keeping information safe, accurate and up to date and available to those who need it. The officer is required to abide by the council’s information governance policies. To develop effective working relationships with colleagues within Lambeth, other council and statutory services, external bodies, service users, landlords as well as voluntary and other housing organisations and ensure effective referrals. To deal with enquiries, complaints and correspondence from clients and their advocates, including solicitors, councillors, MPs, the ombudsman and other housing providers, in line with the Council’s complaints and enquiries procedure. This may include preparing information to support court cases for which the post-holder is responsible. This position is complex with the potholder being required to liaise with customers, statutory organisation, advocates, solicitors and third sector providers to arrive at a sustainable housing solution for customers with complex and multiple needs for example mental health combined with drug and or alcohol addiction. Any other duties appropriate to the post and grade.

Job Title: PRS Lettings Negotiator Department: Housing Service – Housing Needs Contract Duration: 23/03/2026 – 31/08/2026 Working Hours: 35 Hours per Week Working Pattern: 09:00 – 17:00 Rate: (Inside IR35) Start Date: ASAP Job Overview We are seeking a PRS Lettings Negotiator to support the Housing Needs service by securing private rented accommodation at affordable rent levels to meet housing demand. The role will focus on negotiating directly with landlords to procure properties for individuals experiencing housing difficulties, including homelessness prevention and relief cases, residents moving on from supported housing, and households transitioning from temporary accommodation. The successful candidate will work proactively to expand the supply of suitable private rented homes while ensuring prospective tenants receive the support required to begin and sustain their tenancies. Key Responsibilities • Lead on securing private rented accommodation through direct negotiation with landlords to meet housing needs., • Operate a property sourcing service by generating leads from multiple sources including landlord networks, websites, publications and cold calling., • Build and maintain relationships with landlords, providing information on available services and assisting with property-related administration., • Maintain accurate records of landlord contact details and property information., • Provide guidance to landlords on their responsibilities and how to meet relevant requirements., • Conduct property inspections and produce inspection reports to assess suitability for households in housing need, identify disrepair issues, and highlight potential health and safety hazards., • Work closely with Housing Advisors and Housing Needs colleagues to assess prospective tenants’ suitability for private rented accommodation by reviewing housing history, needs assessments and financial circumstances., • Provide prospective tenants with detailed information about suitable available properties and deliver an effective matching service between tenants and landlords., • Ensure suitable private rented properties are inspected, advertised and let efficiently in line with agreed procedures., • Conduct accompanied property viewings and provide advice to tenants and landlords on the letting process., • Support prospective tenants with Universal Credit or Housing Benefit applications and advise on setting up direct rent payments., • Liaise with internal teams including the Empty Property Officer, Home Improvement Agency and private sector enforcement services to maximise opportunities for landlords., • Promote the private renting scheme at landlord and tenant forums, trade events and meetings with letting professionals., • Contribute to the development of promotional materials to encourage landlord participation., • Use IT systems to maintain accurate customer and management information records., • Respond to enquiries and complaints, drafting responses in line with procedures., • Ensure compliance with financial regulations, particularly those relating to homelessness and fraud prevention., • Undertake administrative duties including correspondence, telephone enquiries and record keeping., • Provide temporary service cover where required and maintain clear handover notes during periods of absence., • Participate in appraisals, performance reviews and service development activities., • Maintain knowledge of relevant legislation, best practice and council policies through ongoing professional development., • Ensure compliance with statutory responsibilities including data protection, health and safety, equality and diversity, and safeguarding of vulnerable adults and children., • Work flexibly across teams and contribute to cross-departmental initiatives when required., • Undertake any other duties necessary to support service delivery.Person SpecificationQualifications, • Educated to degree level or equivalent, or demonstrable relevant experience.Knowledge, • Knowledge of legislation and good practice relating to housing advice, homelessness, housing management and housing allocations., • Broad understanding of the housing and support needs of homeless applicants and tenants, including benefits., • Practical knowledge of property standards, health and safety issues, regulatory requirements and relevant policies.Experience, • Experience of negotiation and telephone-based sales within a sales or procurement environment., • Experience working in a pressurised and high-profile service environment within a multi-disciplinary team., • Experience achieving performance targets and meeting service objectives., • Experience providing advice and information to members of the public and handling enquiries or complaints., • Experience producing written communications and reports to a professional standard., • Experience using IT systems to manage caseloads, monitor targets and analyse service delivery data.

Income Maximisation OfficerAdecco are recruiting on behalf of the London Borough of Richmond & Wandsworth for an experienced Income Maximisation Officer to join their Housing and Regeneration Directorate. This is an excellent opportunity for a housing finance professional with strong experience in income collection, arrears management and tenant support to contribute to a vital frontline service supporting vulnerable households in temporary accommodation. Contract Details:* Type: Temporary* Pay: £20.76 per hour (PAYE) / £27.07 per hour (Umbrella)* Location: Twickenham Civic Centre* Working Arrangements: Hybrid - office and home working (start of assignment is 2 weeks in the office every day for training/shadowing and then 3 days in the office and 2 days working from home)* Hours: 36 hours per week, Monday to Friday Role OverviewAs an Income Maximisation Officer, you will lead and manage a patch of temporary accommodation accounts, ensuring maximum income collection and minimising arrears across both current and former tenants. You will provide financial advice, support benefit claims, complete affordability assessments and take appropriate recovery action where required. Key Responsibilities • Manage a caseload of rent accounts to maximise income collection and minimise arrears* Proactively monitor accounts and agree repayment plans where necessary* Provide financial advice and guidance to tenants to support tenancy sustainment* Support tenants to maximise income by ensuring full benefit entitlement is claimed* Complete affordability assessments in line with the Homelessness Code of Guidance* Prepare and manage cases for legal action, including possession proceedings and court attendance* Liaise with partner agencies and internal departments to resolve complex cases* Support vulnerable households with sensitive and preventative interventions* Maintain accurate records and financial information in line with council procedures* Participate in duty rotas and customer service activity across both boroughs Top 3 Skills Required * Experience in income collection, managing a patch of rent accounts for both current and former tenants * Assisting tenants to maximise their income by ensuring they are claiming their full benefit entitlement and referring tenants who require specialist advice * Providing financial advice to tenants to ensure they can afford their charges Essential Experience and Skills • Experience of arrears management and debt collection within a housing or local authority environment* Strong understanding of welfare benefits and entitlement advice* Experience supporting vulnerable clients with complex financial needs* Ability to manage a varied caseload and prioritise effectively* Excellent communication, numeracy and IT skills* Calm, empathetic and professional approach when dealing with sensitive cases Apply Now:If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

MUST HAVE FULL UK DRIVING LICENCE AND OWN CAR - YOU WILL NEED TO BE OUT AND ABOUT TO DIFFERENT LOCATIONS AT LEAST 4 x PER WEEK - BETWEEN OFFICE/ SCHEMES. CAN WORK FROM HOME 1 X PER WEEK Our vision is to create communities where everyone has a safe home in a place where theyre proud to live. Were big and were local. Residents are at the heart of all we and we use our size to influence positive change in the areas where we operate. Its also about living our values which are at the HEART of what we do. All colleagues are expected to demonstrate a commitment to our values through their behaviours, actions and words on a daily basis. As a valued member of the Southern Housing Team, youll embrace our Values to inspire others as well as yourself Provide an effective intensive housing management service for residents with identified support needs, working with external support providers, commissioners and other partners within relevant legislation, regulation and Service Level Agreements. (SLA). Carry out void management including pre-void inspections, obtaining referrals, assessing applicant suitability, completing risk assessments as necessary, tenancy fraud checks, affordability assessments, viewings, sign-ups, completing CORE and updating the tenancy management systems. Across supported housing schemes, manage and investigate tenancy breaches using informal and formal interventions. Start court action for ASB, debt, crime or nuisance issues and authorise notice to quit or notice to seek possession, liaise with our solicitors, prepare the court papers, attend court hearings, draft the eviction report and complete the eviction process. Complete property inspections across our supported housing schemes every fortnight or more frequently, to quality assure property condition and undertake call point testing, legionella testing, fire drills and health and safety inspections as required. Work with support providers and relevant agencies to manage complex cases including safeguarding, capacity issues and support concerns focusing on tenancy sustainment. Hold joint liaison meetings quarterly with representatives of the support providers/commissioners and other partners to review the various aspects of the Service Level Agreement and service performance. Escalate any concerns with support provisions to senior management and if appropriate follow the safeguarding protocol. Ensure we meet compliance obligations by facilitating access in relation to repairs, gas servicing, electrical, portable appliance testing (PAT) making available the appropriate documents to residents and support providers. Complete FRA actions within a set timeframe. Assist SH property colleagues in helping them with their planned works (stock investment, servicing contracts i.e. electrical, gas, water, cyclical works, aids and adaptations, asbestos, etc) Respond to complaints and resident feedback and ensure services support continuous improvement and positive resident experience.Essential: Demonstrable knowledge of working in supported housing / housing related support environment. A proven track record of working in a customer facing service where customer satisfaction was at the heart of the operation. Previous experience of managing relationships with partner agents, including negotiation of management agreements and monitoring of performance. Knowledge of legislation around health and safety and property management. Experience in managing and supporting projects. Skills: Being able to keep up-to-date with new technologies which can improve services or deliver value for money Ability to communicate effectively and concisely, displaying good interpersonal skills in multiple modes (phone, face to face, emails and in writing) using customer friendly language Contract and Partnership Officer Contract and Partnership Officer Contract and Partnership Officer Contract and Partnership Officer Contract and Partnership Officer Contract and Partnership Officer

PRS Lettings Negotiator – Local Authority (5-Month Contract, Potential Extension) Start Date: ASAP Employer: Aatom Recruitment (on behalf of a Local Authority) Aatom Recruitment are seeking an experienced PRS Lettings Negotiator to join a busy Housing Needs team within a local authority. This is a 5-month contract with the potential for extension, supporting vital work to prevent homelessness and secure suitable private rented accommodation for residents in need. About the Role As a PRS Lettings Negotiator, you will lead on securing a steady supply of affordable private rented sector accommodation through proactive negotiation with landlords and agents. You will play a key part in preventing homelessness by identifying properties, negotiating rents, offering incentives, and supporting residents to begin and sustain their tenancies. Working closely with Housing Advisors and other teams across Housing Needs, you will ensure households are placed into safe, suitable, and sustainable accommodation, while building strong relationships with private landlords, managing budgets, and ensuring compliance with relevant legislation. You will report to the Private Sector Lettings Senior Officer. Key ResponsibilitiesProperty Sourcing & Negotiation • Operate a proactive property-finding service using leads, landlord networks, online platforms, and direct outreach., • Negotiate rent levels and agree incentive payments from the Homelessness Prevention Fund., • Build and maintain strong relationships with private landlords, letting agents, and partners., • Inform landlords about council services, responsibilities, and available support.Property Inspection & Compliance, • Inspect properties and prepare detailed inspection reports., • Assess suitability for households in housing need., • Identify disrepair, health and safety issues, and potential hazards., • Work with internal teams including Empty Property Officers and Enforcement Services to maximise grant take-up and improve property standards.Tenant Matching & Support, • Assess prospective tenants' suitability by reviewing their housing history and financial circumstances., • Match residents to suitable properties and arrange accompanied viewings., • Provide expert advice on all aspects of letting for both tenants and landlords., • Support tenants with Housing Benefit or Universal Credit applications and ensuring rent payment arrangements are in place.Administration, Reporting & Customer Care, • Advertise, inspect and let all available PRS properties promptly., • Maintain accurate and up-to-date records using internal IT systems., • Respond to member enquiries, complaints, and case-related correspondence., • Manage own administrative tasks, emails, calls, and general office duties., • Participate in landlord forums, events, and promotional activities for the Private Renting Scheme.Service Delivery & Professional Standards, • Ensure compliance with all council policies, including safeguarding, financial regulations, health and safety, data protection, and equalities., • Take an active role in service development, reviews, training, and professional development., • Provide cover for colleagues when required, including clear handover notes. K2: Broad knowledge of the housing and support needs of homeless households, applicants, and tenants, including benefits. K3: Strong practical knowledge of property standards, health and safety regulations, legislative requirements, and best practice. Why Join? This is a fantastic opportunity to make a meaningful difference in the community by helping secure safe, affordable homes for vulnerable residents. If you thrive in a fast-paced environment, enjoy building relationships with landlords, and are passionate about preventing homelessness, we’d love to hear from you. Contact Anisha Patel to apply now!

Are you passionate about delivering high-quality housing services that make a real difference in people's lives? Join our Local Authority client as a Housing Officer and be the face of their housing service in the community.\n\nHousing Officer - Housing / Tenancy Management\nPublic Sector - Local Authority \nFull Time - Monday to Friday, 36 hours per week\nTemporary Role - 3 months with likely extension\n£22.41 per hour PAYE / £29.72 per hour Umbrella\nHybrid Working - min. 3 days in office / visits, remainder at home\nIT equipment provided\nASAP start\n\nAbout the Role\n\nAs a Housing Officer, you'll be responsible for managing a defined patch of council properties, ensuring tenants and leaseholders receive excellent, customer-focused housing management services. You'll work closely with residents, internal teams, and external partners to improve satisfaction, tackle anti-social behaviour, and support sustainable tenancies.\n\nKey Responsibilities\n\nDeliver visible, responsive estate and tenancy management services\nInvestigate and resolve anti-social behaviour cases\nConduct tenancy, property, and estate inspections\nEnforce tenancy and lease agreements, including legal proceedings\nCollaborate with internal teams and external agencies to support vulnerable residents\nRespond to enquiries from councillors, MPs, and resident groups\nPromote community engagement and environmental improvements\n\nWhat We're Looking For\n\nStrong knowledge of housing and ASB legislation\nProven experience in social housing or a similar environment\nExcellent communication, problem-solving, and organisational skills\nAbility to work independently and collaboratively\nIT proficiency, including Microsoft Office and housing databases\nCommitment to equality, diversity, and resident empowerment\nFlexibility to attend meetings and make home visits outside normal hours\nUK Driving Licence and own vehicle is desirable but not essentialThese posts are subject to a Basic Level DBS Check. \n\nAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.\n\nBy applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Pertemps Network Group are delighted to be assisting a reputable housing provider in the recruitment of an experienced and customer-focused Sheltered Housing Officer on a long term temporary basis. This is an exciting opportunity to deliver an enhanced tenancy and estate management service supporting older and vulnerable residents within sheltered housing schemes.Location: LondonPay: £22 - £22.18 PAYEWorking Arrangement: Full-time (x5 days on Site)The role focuses on improving the quality of life for residents, maintaining safe and well-managed schemes, and ensuring tenants can access the full range of housing and support services available to them.Key ResponsibilitiesEnhanced Housing & Support Services • Deliver a comprehensive and proactive housing management service tailored to older and vulnerable residents., • Support tenants to maintain their tenancy and access essential services and interventions., • Facilitate social activities and promote community engagement within schemes.Scheme & Estate Management, • Conduct regular inspections to ensure schemes remain safe, secure, clean, and well maintained., • Act as the primary point of contact for repairs for residents unable to report issues themselves., • Coordinate a handy-person service for tailored property support.Tenancy & Lettings Management, • Manage the full lettings process: viewings, voids, sign-ups, resettlement, and tenancy changes., • Identify and report tenancy breaches, anti-social behaviour, and illegal occupancy., • Provide clear information to new customers about scheme facilities and tenancy matters.Rent Management, • Maximise rental income by proactively managing rent accounts., • Alert tenants to rent arrears, provide advice on payment methods, and signpost benefits support., • Prepare and deliver rent-related correspondence and notices as required.Compliance, Safety & Service Improvement, • Ensure all activities align with organisational policies, procedures, and safeguarding principles., • Record key tasks, monitor performance data, and contribute to continuous service improvement., • Build strong relationships with internal teams, partners, residents’ groups, care providers, and local organisations.Essential Qualifications & Experience, • GCSE/O-Level, NVQ Level 3, or equivalent experience., • Experience in a customer-facing role, ideally with older or vulnerable customers., • Understanding of housing management and safeguarding principles., • Confident using IT systems to record and retrieve information quickly and accurately.Skills & Personal Attributes, • Highly organised and able to work flexibly under pressure., • Excellent verbal and written communication skills, with a sensitive and empathetic approach., • Strong customer-care ethos and commitment to delivering high-quality services., • Problem-solver with good judgement and decision-making ability., • Self-motivated, persuasive, and able to work well both independently and in a team.Ready to make a real impact in sheltered housing? Apply Now and take the next step in your career.

Catch 22 are currently working with an established organisation in Central London to find a Senior Workplace Officer responsible for the day-to-day running of workplace services, ensuring high standards across cleaning, kitchens, stationery, and guest management. Delivers a seamless customer experience from enquiry through to on-site delivery. Key Responsibilities: • Oversee building services and maintain exceptional workplace standards, • Line manage Receptionist and AV Technician, ensuring effective cover, • Mentor and support a Workplace Apprentice, • Ensure full compliance with health & safety regulations and best practice, • Manage budgets, invoices, and cost approvals accurately, • Coordinate event delivery across conferences, workshops, and external bookings, • Balance space utilisation with maintenance requirements, • Enhance tenant and member spaces with cost-effective improvements, • Manage agency staffing (e.g. catering, security) efficiently Key Skills & Experience: • Strong leadership with a supportive, coaching approach, • Excellent organisational and customer service skills, • Experience in facilities, workplace, or event operations, • Sound financial and budget management understanding

Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service. Fire Risk Assessor Based at Clockwise Wood Green - London - covering London £47,496 - £51,500 per year 35 hours per week We have an opportunity for a Fire Risk Assessor to join our Fire and Security team, based in London. You will be working in a team primarily carrying out fire risk assessments and also assisting in carrying out secondary inspections of pre and post remedial works for the full portfolio of properties, ensuring high standards of safety are maintained. This will be a balance of site and home working. Our Compliance team are responsible for managing compliance responsibilities consisting of gas servicing and fire risk assessments to ensure properties comply with legislation with our priority being the safety of our residents. The role of Fire Risk Assessor will include: Undertaking fire risk assessments, audits, inspections and surveys in line with organisational policies and procedures Producing and maintaining reports/documentation for fire risk assessment specifications, with the ability to demonstrate inspections and remedial actions meet KPIs Coordinating, communicating and maintaining relationships with internal and external stakeholders, identifying any shortfalls in service delivery Raising awareness of fire risks and promoting fire safety measures Skills and experiences: To ensure full compliance with health and safety legislation, candidates applying for this role must be qualified to Fire Risk Assessor Level 4 (FPA) or currently undertaking the qualification. If you have a lower level qualification along with practical experience and would be prepared to undertake this qualification with the support of Sanctuary Group, we would still welcome an application. As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted. Recent experience of undertaking a similar role such as Fire Risk Surveyor, Fire Risk Assessor or Fire Safety Officer Proven track record of conducting fire risk assessments ideally gained in the social housing or construction sector (or similar) Some knowledge of Fire regulations including the Regulatory Reform (Fire Safety) Order 2005, legislation and current and good practice Proven experience of working to deadlines and prioritising work loads Working knowledge of Microsoft packages including Word, Excel and Outlook Travel is a requirement of the role, therefore a full valid driving licence is essential About us We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: 25 days annual leave (rising to a maximum of 30 days) plus public holidays A pension scheme with employer contributions from Sanctuary Life Assurance Employee Advice Service including counselling Cycle to Work scheme Voluntary health plans Employee discounts Wellbeing support and tools Employee recognition scheme Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues Role salary is £35,468 with an additional policy allowance of £12,027 per annum (rising to £37,335 with an additional policy allowance of £12,660 annum after 12 months, subject to satisfactory performance) If qualified to FPA Level 4 role salary is £35,468 with an additional policy allowance of £13,456 per annum (rising to £37,335 with an additional policy allowance of £14,165 per annum after 12 months, subject to satisfactory performance)

Job Title: Operations Director of Property and AssetsDaily Rate: £700 - £800 (negotiable)Location: Northwest LondonJob Type: InterimWe are seeking an Operations Director of Property and Assets for a local authority in North West London. This role offers a unique opportunity to lead a diverso portfolio of services, aligning with departmental and corporate aims to foster a high-performance, innovative, and customer-focused culture that embraces change.Day-to-day of the role:Act as the lead officer providing strategic direction, leadership, operational management, and financial control for the planning, development, delivery, and management of the council's portfolio of property and capital-funded projects and programmes.This includes housing management, development programmes, and the schools' capital programme. Support the Strategic Director of Resources in securing the continuous development, improvement, efficiency, and success of the department as a whole through effective leadership, resource, and budget management.Drive strategic direction and innovation, including digital innovation, planning, management, and governance. Manage the continuous development and delivery of the council's assets to maximise both revenue and capital opportunities.Required Skills & Qualifications: • Membership in RICS, or similar professional bodies such as RIBA, RTPI, or CIOB., • Substantial knowledge of major factors, influences, and legislation facing local government., • Strong leadership experience in property and assets, with a proven track record in planning and development, project management, and commercial residential surveying., • Demonstrated ability to navigate complex environments and deliver results in line with strategic objectives., • Benefits: Competitive daily rate, reflective of experience and qualifications.

Maintenance Officer • Annual Salary: Up to £29'000, • Location: Canning Town, London Day-to-day of the role: • Support daily, weekly, and monthly planned maintenance tasks as scheduled, including fire alarm tests, water temperature recording, and emergency lighting tests., • Conduct planned room health & safety checks in coordination with Customer Services., • Deliver first-line response to reactive maintenance, cleaning, and repairs., • Perform minor building fabric spot cleaning, repairs, decorating tasks, and plumbing repairs., • Inspect plant rooms and boilers for leaks and general condition., • Maintain equipment, ensuring it is well stored and meets all safety requirements., • Conduct tests on all portable electrical appliances as required., • Use a range of common hand and power tools to carry out maintenance tasks., • Assist with the inspection of the condition of the grounds, building, and facilities., • Undertake general janitorial duties and ad-hoc porterage duties as requested., • Maintain accurate digital documentation and provide excellent customer service to residents., • Proactively monitor communal areas and report any issues related to health & safety, maintenance, or cleaning., • Liaise with Sub-Contractors to ensure good Health and Safety practices and high-quality work standards., • Proven experience in building cleaning, maintenance, handyperson, or caretaking duties., • Good understanding of health and safety requirements within a building environment., • Proficient communication skills and IT/systems skills., • Confidence to address property/security matters when necessary., • Diplomatic, tactful, patient, and tolerant., • Self-motivated, enthusiastic, honest, reliable, and punctual., • Successful candidates will undergo a criminal record check by the Disclosure and Barring Service., • Holiday: 25 days annual leave, increasing yearly up to 30 days, plus bank holidays and an extra day off for your birthday., • Health & Wellbeing:, • Weekly “Wellbeing Hour” for personal time., • Up to 2 Wellbeing Days per year., • Reimbursements for gym memberships., • 24-hour confidential helpline., • Cycle to work scheme and season ticket loans., • Free eye tests and contributions towards glasses., • Group yoga and other activities., • Pension: Up to 7.5% employer match on pension contributions., • Career Development: Options for professional qualifications, internal training, professional accreditation, or membership to a professional body., • Flexible Working: Commitment to work-life balance, considering team and organisational needs., • Employee Socials: Seasonal team-organised social events., • Office Equipment: High-quality IT and remote working equipment available., • Discounts: Access to discounts for holidays, shopping, dining, and more through the Proud to Care scheme.

A collaborative and tenant focused Housing provider in London is looking to take on a Rent Recovery Officer in their welcoming team environment. They believe in affordable, good quality houses and are committed to making a difference to their customers and communities in the local area. They are looking to bring someone in for a minimum of 6 months with the high likelihood it is extended further. The candidate will manage their patch of properties and are responsible for maximising rental income whilst providing great customer support. Responsibilities: • Lead on rent accounts and be the point of contact for tenants for queries, • Maximise income recovery through intervention, • Follow landlord approved escalation processes and procedures, • Hit personal and team KPI’s and help with the take-up of Universal Credit Requirements: • Knowledge of income management and relevant housing legislation, • Understanding of welfare benefits and use of financial records and IT systems, • Strong customer service and working well in a team environment, • Ability to communicate effectively with both internal and external stakeholders If you are looking for your next role and are experienced in Rental Income Recovery, please apply ASAP.

• Manage activities, resources, people and information through innovative and robust performance management techniques in order that performance targets are exceeded, strategic objectives are met and to continually improve performance. People management and motivation Housing Officer • Motivate, develop and support teams of Housing Officers in their role as neighbourhood champions., • Encourage and support staff in the development of active strategies for their neighbourhood which engage and deliver resident priorities locally., • Manage staff and systems to ensure excellent customer access to services and proactive management of on-going relationships sits at the core of the service to residents. Financial Management Housing Officer • To monitor and control the teams budgets including staffing in accordance with Policy, Financial Regulations and Standing Orders. Team working and communication Housing Officer • Work strategically with other departments to support neighbourhood plans and ensure their importance is recognised across the council., • To work collaboratively with partners in asset management to develop, review and deliver the boroughs investment programme covering major works, fire safety and decent homes. Ensure that residents and stakeholders are involved in the delivery of services and informed on proposals and satisfied with the delivery of services., • Ensure a clear programme of communication to staff, residents and stakeholders is embedded, that all parties are kept informed of local performance and that they are fully aware of their contribution to meeting the wider aims of the housing service., • Contribute to the success of the service through membership of the Management Team, deputising, managing portfolios and providing cover for other members of Housing Management when necessary. Customer focus Housing Officer • Embed a core and long term culture of customer focus in the work of all officers ensuring that local and corporate service standards are achieved., • Ensure team provides effective and appropriate responses to residents and members complaints and queries by monitoring performance and taking action if necessary. Housing Management Housing Officer • Ensure that staff are swift and thorough in enforcement of provisions of the Councils tenancy agreement and leasehold clauses and covenants. Establish the necessary training and development needs of teams and individuals in order to support and deliver this core part of the housing service., • Establish a clear expectation that staff provide a visible and approachable presence through inspections and walkabouts. Ensure that residents are engaged in this service and make use of it to tackle problems across their neighbourhood. Anti-Social Behaviour Housing Officer • To oversee case management in the areas of nuisance and Anti-Social Behaviour developing working relationships through the formation of strategic links with relevant agencies and departments which support officers finding sustainable solutions in individual issues. Vulnerability Housing Officer • To work with front line Officers, departmental, corporate and agency partners to address vulnerability issues and to provide a signposting service for residents with additional support needs. To review and improve activities affecting residents ability to sustainably meet their responsibilities under leases and tenancy agreements. Stakeholder management Housing Officer • To work positively with an evolving agenda and a range of statutory, voluntary, community, faith and business partners. All the major stakeholders recognise the potholders role in influencing how they undertake their functions in the area. Key relationships will be as follows:, • Tenants and Residents Associations, • Ward Councillors, MPs, • Other Council Services, • Police, • Third sector groups Equality and diversity Housing Officer • Be responsible for the implementation and monitoring of the Councils strategies and policies relating to equality and diversity. Health and Safety Housing Officer • To ensure that the requirements of all relevant Health and Safety legislation, including risk assessments, and that Redbridge's relevant policies are fully observed by staff. General Housing Officer • To exercise a high level of independent responsibility, working with agencies and partners in a way that brings about strategic change and that addresses the corporate aims of the council and objectives of the department., • The post holder will undertake any task commensurate with the duties of a Senior Resident Services Officer. These duties might change from time to time.

Role Description Title: Key Account Manager (London) Based in: London, UK Reporting to: Chief Revenue Officer Who Are We? We are a young, entrepreneurial global expert in connectivity and data management services, focusing exclusively on the media and entertainment industry. In short, we allow creatives to collaborate on content wherever they are in the world. We do this by providing an extensive range of SaaS/PaaS solutions backed up by unrivaled technical support which enables them to manage and transfer valuable and critical content quickly, securely and effectively. Our media network is the largest and most established private, high-performance network for the media industry connecting the leading studios, production and post-production facilities across the globe. The Role The Key Account Manager at Sohonet is responsible for working with assigned customers and selected target prospects to assess their film, episodic, TV and advertising media workflow challenges, propose solutions based on Sohonet platforms and services, thereby building a strong pipeline of sales opportunities to qualify and advance to closure. This is a sales role that involves renewing existing business, finding opportunities to up-sell those contracts and hunting across existing customers and selected new prospects for new opportunities to sell into. It requires extensive pipeline building and prospecting. The candidate must be highly motivated, extremely organized, results-oriented and possess outstanding communication and negotiating skills. Responsibilities • Meet or exceed quarterly sales bookings goals., • Structure and sell profitable solutions to drive growth at the top and bottom lines for Sohonet., • Participate in regular team and 1-on-1 meetings to discuss advancing sales opportunities, removing blockers, deal structure and strategy., • Contribute to a strong sales culture built around individual effort combined with teamwork, CRM and sales tool discipline, aggressively managing leads, “land and expand” account base selling and a continuous focus on achievement., • Build, strengthen and expand relationships with assigned accounts that include leading studios, production and post-production companies, VFX studios and creative agencies that produce commercials., • Schedule and complete at least nine meetings (Zoom or face-to-face) per week with customers and prospects., • Attend industry events, network and be immersed in the media and entertainment scene with the objective of building sustainable relationships that will lead to business opportunities and closed business., • Work with internal cross-functional teams to advocate for clients, resolve sales blockers and to share information about specific customers and the overall market., • Maintain extensive knowledge of Sohonet’s products and services and how they serve our customer's needs, including features, advantages, and benefits, and key examples of usage., • Ensure Sohonet is represented in a professional and positive manner; be an evangelist for Sohonet. Skills & Education • University degree., • Fluency in written and spoken English., • 3.5+ years related experience in media services, media/content centric SaaS/PaaS or network services selling into the media and entertainment industry., • The candidate is experienced in both tele-sales as well as face-to-face sales of SaaS/PaaS platforms and services in the £10K - £100K+ ACV space., • Excellent verbal and written communication skills, • Proven presentation/demonstration and client interaction skills., • Ability to work in a team environment as well as individually., • Proficiency with Salesforce.com and associated sales systems is preferred., • Ability to manage multiple opportunities and varying levels of complexity concurrently. The Candidate • Passion for solving media customer challenges with technology and services., • Responsible, self-motivated and professional., • Hands-on approach to tackling tactical as well as strategic work., • Proven ability to operate effectively – and with velocity – in a fast-paced, entrepreneurial startup environment in which cross-functional teamwork and initiative is a must., • A high level of energy with the ability and desire to work on advancing opportunities during standard, as well as non-standard, working hours., • Ability to travel as required by the business, although this is expected to be minimal (e.g. 5%), • Must be a citizen of the United Kingdom or eligible to work in the U.K.. Location This position is based at Sohonet’s office in Soho (central London). This position is expected to be in Central London visiting not only the office but more importantly customers and prospects, at least three days a week. Compensation Annual Salary: £65,000.00 Target Commission: £65,000.00 Commission Rate: 5.5% Why you want to work for Sohonet Sohonet is the global expert in connectivity, media services and network security for the media and entertainment industry. We allow creatives to work on content wherever they are in the world by providing an extensive range of solutions which enable them to transfer and store valuable and critical content quickly or to collaborate securely in real-time. And all of this is backed up by our unrivaled 24/7 technical support. The Sohonet Media Network is the largest and most-established private, high-performance network for the media industry and connects over 500 of the leading studios, production and post-production facilities around the world. The winner of two Emmy Awards, Sohonet enjoys strong partnerships within the broadcast and film industry, supporting organizations such as the BFC, The Production Guild, SIGGRAPH, HPA, SMPTE, The Digital Production Partnership, AMWA, UK Screen Association, The Production Guild, StudioSysAdmins, MESA and MESA Europe, and The Visual Effects Society. Apply Online To apply for this position, please visit our website at and complete the easy-to-use on-line application process in this section of our website. Sohonet is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate on any basis and recognize all applicable legally protected characteristics.

Job Title: Legal Compliance Officer (Mid-Level) Department: Compliance Reports To: Head of Compliance Salary: Up to £45k, based on experience, plus 10% performance dependant bonus Start Date: ASAP Role Overview We are seeking a detail-oriented and commercially astute Legal Compliance Officer to join our Compliance team. This role is suited to a legally qualified candidate (LLB, LPC, or Solicitor) with strong experience across UK regulatory frameworks and hands-on exposure to legal advisory work within the consumer credit sector. The successful candidate will play an important role combining legal advisory and compliance oversight, supporting the interpretation and application of laws and regulations, while ensuring robust compliance frameworks are embedded across the business. Key Responsibilities • Draft, review, and advise on a wide range of legal and compliance documentation, including policies, procedures, customer terms, and internal governance documents, • Provide legal advice to the business on regulatory requirements, contractual matters, and risk exposure, particularly within the consumer credit space, • Interpret and apply relevant legislation, including FCA rules, consumer credit laws, and data protection requirements, into practical business solutions, • Assist in developing, reviewing, and maintaining compliance policies and procedures in line with UK regulatory requirements, • Support internal audits, compliance reviews, and regulatory investigations, including legal input where required, • Investigate and manage financial crime matters, including fraud cases, ensuring appropriate legal analysis, escalation, and resolution, • Review and advise on customer complaints and disputes, including potential legal exposure and escalation pathways, • Liaise with external counsel on complex legal matters, litigation, or regulatory enquiries where necessary, • Maintain accurate legal and compliance records, including documentation of advice, decisions, and regulatory interactions Key Requirements Essential: • Law degree (LLB or equivalent), LPC or qualified solicitor is essential, • 3 - 6 years’ experience in a compliance, legal, or regulatory role, • Strong knowledge of UK regulatory frameworks, including FCA requirements, consumer credit law, AML, fraud, and data protection, • Demonstrable experience providing legal advice within a regulated environment, • Experience working within an in-house legal/compliance team, • Ability to interpret complex legal and regulatory requirements and translate them into clear, practical guidance, • Strong drafting skills for legal and policy documentation, • Excellent analytical, organisational, and communication skills Desirable: • Experience within financial services, fintech, or consumer finance, • Familiarity with FCA Handbook provisions relevant to consumer credit firms, • Experience with compliance monitoring tools and regulatory reporting systems, • Knowledge of dispute resolution processes and handling regulatory complaints, • Understanding of risk management and corporate governance frameworks Benefits: • Private Dental Insurance, • Life Insurance Cover, • Incapacity Insurance Cover, • Performance Dependent Bonus - 10% of annual salary, • Hybrid Working Scheme, • Up to 33 days holiday inclusive of UK Bank Holidays, • Accrued Holiday Sellback and Carryover Scheme, • Milestone Service Reward Programme, • Employee Assistance Programme, • Refer-a-friend Scheme, • Commitment to your Professional Learning and Development Working Hours: • 40 hours per week, Monday to Friday, 8am to 5pm, • The role requires on-site attendance for 2–3 days per week

Servaada is Wipro UK entity, authorised by the Financial Conduct Authority (FCA), the UK financial services regulator, to undertake regulated activities on behalf of its clients, as an outsourced service provider. About the Role: Servaada, a Wipro company, is looking for a Chief Change Officer with previous experience in the leadership of a life-and-pensions organisation’s transformational change function. The role will include establishing the required capability (and an operating model befitting a market-leading, regulated BPO business) – while in parallel, managing the delivery of each client’s discretionary project portfolio. This is a new role that will be at the heart of the growth agenda for the organisation. The Chief Change Officer will be a senior professional responsible for driving, managing, and overseeing change initiatives within the organisation. This role is critical in ensuring that transformation programmes, cultural shifts, and strategic adaptations are implemented effectively, aligning with the company’s vision and objectives. The Chief Change Officer will manage, coordinate and oversee the full suite of each client’s change portfolio across all aspects of data migrations, transformation, offshore transitions, and discretionary and regulatory change. The Chief Change Officer will work closely with the Servaada Executive Leadership Team, department heads, and stakeholders to foster a culture of innovation, agility, and continuous improvement. Your Benefits: As a Chief Change Officer, you will receive a competitive salary, a generous benefits package, and training & development in areas to help you improve. Responsibilities: • Establishing a comprehensive change management strategy, • Implementing and running an operating model that supports Servaada’s organisational goals and long-term vision, and the needs of each of its clients, • Delivering overarching change programmes that move a client’s business from its current business operating model to its proposed target operating model, • Managing, coordinating and overseeing the full suite of each client’s change portfolio across all aspects of migrations, transformation, offshore transitions, and discretionary and regulatory change, • Orchestrating, coordinating, and delivering change programmes that incorporate multiple interacting workstreams – including technology transformation, solution redesign, documentation, implementation of re-imagined customer-journeys and improved business processes, offshore transitioning, benefit-delivery tracking, training, HR redundancy consultations, premises changes, etc., • Operating within designated change-project and programme budgets, • Setting up and managing a centralised Servaada programme office that coordinates the management and delivery of all client-change projects (including inherited in-flight projects) and for managing new-client set-up projects, • Leading transformation projects, overseeing their planning, implementation, and evaluation to ensure successful outcomes, • Creating and leading the required change capability and function to support the organisation and clients’ transformation plans and agendas, • Engaging with senior leaders and staff to cultivate buy-in and commitment to change initiatives and managing competing priorities between the organisation and its clients, • Assessing the impact of changes, identifying risks and developing mitigation strategies to ensure smooth transitions, • Championing a culture of innovation, continuous learning, and adaptability throughout the organisation, • Aligning change initiatives with business objectives and communicating progress and outcomes to stakeholders, • Providing expert guidance on change management best practices, tools, and methodologies, • Monitoring and reporting on the effectiveness of change initiatives, using data-driven insights to drive future improvements, • Supporting employee engagement and development during periods of change, ensuring effective communication and support, • Staying abreast of industry trends and emerging technologies to inform the organisation’s change agenda, • Leading a team of client-portfolio leads Desirable Skills & Qualifications: • Proven executive experience in change management, organisational development, or transformation leadership – preferably, within a UK regulated life-and-pension business, • Exceptional leadership, communication, and interpersonal skills, • Client-relationship skills, • Negotiation skills, • Strategic thinking and the ability to translate vision into actionable plans, • Strong analytical skills, with the ability to interpret complex data and make informed decisions, • Expertise in change management frameworks, methodologies, and tools, • Experience managing large-scale projects and cross-functional teams, • Ability to influence and inspire at all levels of the organisation Personal Attributes: • Resilient and adaptable, with a positive attitude towards change, • Innovative thinker, open to new ideas and approaches, • Excellent problem-solving and decision-making abilities, • Diplomatic and empathetic, able to manage complex stakeholder relationships, • High level of integrity and professionalism Application of Individual Conduct Rules: Standard of conduct is reasonable under all circumstances relating to • Must act with integrity, • Must act with due skill, care and diligence, • Must be open and cooperative with the FCA and other regulators, • Must pay due regard to the interests of customers and treat them fairly, • Must observe proper standards of market conduct Join our team as a Chief Change Officer and make a meaningful impact in the lives of our clients and beneficiaries. If you have a passion for change, a thorough understanding of investment services, and a desire to assist customers in their financial journey, we welcome you to apply and be part of our dedicated team. Equal Opportunities: Servaada is committed to diversity, equality, and inclusion in the workplace. All applicants welcome.

Role : Lead Engineer (I) Reporting To : Chief Technology Officer Salary : £100,000 - £120,000 dependent on experience Working Location : Hybrid/ London (2 days a week on site at our Old Street office) PropTech | SaaS | Software Development 🏢 About Searchland Searchland is a high-growth, B2B prop-tech company transforming how businesses and individuals access and leverage property data. Our platform empowers property developers, land agents, architects, and planners with real-time insights, helping them make smarter, data-driven decisions when acquiring and developing land. In just five years, we’ve built one of the UK’s most advanced property data pipelines, integrating thousands of data sources and processing terabytes of information with less than 24-hour latency. Our cutting-edge platform is shaping the future of property intelligence. About The Role We’re looking for a Lead Full-Stack Engineer who will combine deep technical ability with strong leadership and architectural oversight. You will drive technical excellence across the organisation, mentor and develop engineers, and help shape the long-term direction of Searchland’s platform. This is a hands-on role - expect to contribute to the codebase daily - but also a highly strategic one. You will influence product direction through technical insight, guide multidisciplinary squads (engineering, data, design), and help build and scale a high-performing engineering organisation. 🎯 What You’ll Do • Technical Leadership & Architecture, • Provide architectural oversight across frontend, backend, data infrastructure, and platform components, • Set engineering standards and champion best practices in reliability, scalability, and maintainability, • Lead complex technical design discussions, ensuring trade-offs between speed, scope, and scale are well balanced, • Shape Searchland’s technical roadmap in partnership with product and data leaders, • Team Leadership & Mentorship, • Mentor senior and mid-level engineers, supporting growth through coaching, pairing, and design reviews, • Support multidisciplinary collaboration across data, design, and product teams, • Delivery & Hands-On Engineering, • Lead by example with high-quality contributions across the full stack, • Develop performant, accessible front-end features using React (Vite) + Tailwind, • Design and ship scalable APIs using Node.js, Express, and tRPC, • Maintain and improve PostgresQL database and query performance, • Work closely with our data team to evolve Elasticsearch-driven architectures, • Own delivery of complex projects from discovery through deployment and monitoring, • Cross-Functional Impact, • Translate complex technical challenges into clear, actionable insights for non-technical stakeholders, • Proactively identify opportunities to improve product performance, reliability, and developer experience 🌟 You Are An experienced engineer who has led teams or initiatives and thrives on pairing technical depth with leadership impact. You think holistically - systems, teams, product - and you influence through clarity, pragmatism, and strong delivery instincts. You likely bring: • A proven track record leading engineering initiatives or teams in a high-growth environment, • Strong communication skills and the ability to influence product direction through technical framing, • Experience mentoring engineers and helping teams deliver high-quality software at pace, • Comfort working with data engineers, designers, and product managers in multidisciplinary squads, • A proactive, ownership-driven mindset 🎯 Essential Experience • Right to work in the UK, • 7+ years in software engineering with at least 2–3 years in a lead, staff, or senior-plus role, • Demonstrable experience building and scaling SaaS platforms, • Experience leading technical architecture or system design initiatives, • Frontend: React (Vite), Tailwind, • Backend: Node.js, Express, tRPC, • Databases: PostgreSQL, Elasticsearch ➕ Desired Experience • Working in PropTech or data-heavy product environments, • Prior experience building or scaling engineering teams, • Familiarity with UK planning, property, or geospatial data 🤝 Interview Process • Initial introductory call with our HR Team, • Pre prepared technical task (React + Tailwind + tRPC + PostgreSQL) with a walkthrough & system design interview with a Senior Engineer, • Final interview with the Chief Technology Officer 🌟 Why Join Us? • Flexibility: Hybrid working with two days in our Old Street office, • Wellbeing & balance: 25 days holiday + bank holidays, your birthday off, Christmas office shutdown, and a HealthShield employee cash plan including dental, • Growth & development: Learn across onboarding, customer engagement, and project work, with mentoring and clear opportunities to progress in SaaS., • Tools & support: A MacBook and contribution to a home office setup, EMI scheme, and £500 per year personal growth fund., • Great culture: Free lunches and team socials (bake-offs, 3 Peaks challenge, staycations, holidays abroad when targets are hit) 🌍 Our Commitment to Inclusion We are committed to creating an inclusive, diverse workplace where every team member feels valued, heard, and empowered. If you need any accommodations during the recruitment process, we are here to support you. We welcome applications from all backgrounds, regardless of race, ethnicity, gender, sexual orientation, disability, age, religion, or any other characteristic. If you require any adjustments during the recruitment process, please let us know—we are happy to support you.

Product Specialist – Graduates Considered A brilliant opportunity for a talented Graduate to work as a Product Specialist, joining a market-leading disruptive software technology firm in London. Offering excellent training, career progression and prospects, this is a unique opportunity to work for a rapidly expanding machine learning software house. This is an ideal time to join this growing organisation and be guided by some of the brightest minds in this field. Daily, you will be working closely with the sales team to deliver Proof of Concepts and assist with live customer projects for a machine learning platform. Location: Central London - 3 days in office / 2 days remote Salary: Competitive + bonus + healthcare, pension, etc. Requirements for Product Specialist • A minimum of a 2.1 bachelor's from an internationally renowned University in a STEM or law-related discipline, • At least ABB at A-Level or equivalent UCAS points (please ensure A-Level grades are included on your CV), • Basic scripting knowledge in Python or Bash, • Excellent customer-facing skills, • You have a sales spark - while this role isn't a focused sales role, this is required due to the nature of the role, • A motivated self-starter with a problem-solving attitude, • Strong aptitude for picking up technologies, • Ability to work with autonomy and as part of a team, • Great communication skills with fluent spoken and written English, • Fluency in Spanish or French (Business level) would be advantageous Responsibilities for Product Specialist • You will be the main point of contact and liaise with clients, internal teams (predominantly the tech team), • Manage live customer projects from planning to final review, • Provide customer training to new and existing customers, • Deliver workflow advice to customers using the product, • Identify significant new projects, • Basic troubleshooting and escalation of issues to the tech team, • Gain an in-depth understanding of the company’s technology so you can advise customers on how to import/export data, • Provide updates to the management team on accounts What this offers • Working for an industry-leading software company who have a fantastic track record of successfully hiring and training graduates, • An exciting opportunity supporting projects on a machine learning platform, • A good remuneration and benefits package Applications If you are bilingual, have top academics and would like to apply, we would love to hear from you. Please ensure that when applying, you include your degree classification/GPA and your A Level grades (or UCAS equivalent) on your CV. Please send an up-to-date CV via the relevant link. We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by emailing (if this email address has been removed by the job board, full details for contact are available on our website). Keywords: Entry-Level / Trainee / Graduate / Technology Solutions Specialist / AI Product Expert / Customer Success Specialist / Product Relationship Manager / Technical Sales Consultant / Product Advocate / Client Solutions Specialist / Technology Integration Specialist / Customer Engagement Specialist / Solution Architect / Software Engineer / Product Consultant / Customer Experience Manager / Technology Specialist / Product Liaison Officer / Sales Support Specialist / Implementation Consultant / Customer Technology Advisor / Python / Bash

Role: Director of Project Delivery Location: East London (hybrid 4 days a week on-site, site visits across London as required) Salary: Up to £80k Reporting to: Chief Operating Officer The Company A renowned and growing marine transport and infrastructure operator is entering a new phase of modernisation and growth, with major capital projects underway across vessels, piers, and customer-facing environments. With a small senior team driving a wide variety of operational, construction and fleet-related upgrades, the business is now strengthening its project capability to ensure high-quality delivery across its portfolio. This is an opportunity to join a lean, focused leadership group where your work has a visible, city-wide impact. The Role We’re looking for a Director of Project Delivery to oversee the planning, governance and execution of major operational and capital projects. You’ll manage a Project Manager and Project Executive, working closely with the COO and wider senior leadership team to ensure the portfolio progresses on time, on budget and to the highest safety and operational standards. Projects span vessel upgrades (including new electric craft), pier construction and redevelopment, marine works, and broader infrastructure improvements - requiring someone comfortable leading delivery in complex, multi-stakeholder environments. This role suits someone confident operating at senior level while still maintaining a hands-on approach to delivery, risk management and contractor oversight. Key Responsibilities • Lead governance and oversight of the full project portfolio, ensuring alignment with organisational strategy, • Translate strategic goals into clear delivery plans, milestones and project controls, • Prioritise projects based on value, risk, operational impact and resourcing, • Monitor delivery against timelines and budgets, taking early action to resolve risks and bottlenecks, • Act as the senior point of contact for contractors, suppliers and delivery partners, ensuring compliance and performance, • Direct and support internal project teams, providing clarity, leadership and accountability, • Maintain rigorous governance frameworks, approvals processes, and change controls, • Collaborate closely with Finance, Operations and external partners to ensure accurate forecasting and resource alignment, • Lead operational readiness planning for new vessels, assets or sites coming into service, • Drive continuous improvement by applying lessons learned and performance insights to future delivery Skills & Experience • Significant project or programme delivery experience, ideally in transport, marine, infrastructure or public-sector environments, • Strong track record delivering complex capital projects over £5m, • Experience coordinating internal teams and external contractors in multi-disciplinary environments, • Comfortable managing construction-led workstreams, vessel or marine-related upgrades, or customer-facing infrastructure projects, • Proficient in recognised project methodologies (e.g. PRINCE2, MSP, Agile), • Strong commercial judgement with experience in vendor management and contract oversight, • Confident operating with senior stakeholders and executive leadership, • Calm, structured and pragmatic under pressure, with strong problem-solving skills Behaviours & Approach • Clear communicator who builds trust across technical and non-technical teams, • Strategic thinker who can also move quickly when operational issues arise, • Highly organised with strong attention to detail, • Comfortable navigating ambiguity and bringing structure to evolving situations, • Collaborative, steady under pressure, and confident leading others Location: Based at Head Office in East London with occasional travel to project sites across the city Working: hybrid, but mostly on site, 4 days a week Salary: £80k (DOE) We are an equal opportunity employer. We value inclusivity and diversity, believing it creates a better working world. We love to see applicants from all different backgrounds and hire based on skills and potential, not solely focusing on prior experience. Qualified applicants will receive consideration for employment without regard to age, disability, gender perception or identity, marital status, pregnancy or maternity, race or ethnicity, religion or belief, sex, or sexual orientation. If you require any accessibility support, please let us know how we can improve your experience.

Membership Officer Location: London – Hybrid (Charing Cross office, minimum 2 days per week in the office) Salary: Up to £33,000 dependent on experience Contract: Permanent | Full-Time Our client, a respected UK professional membership organisation, is seeking a Membership Officer to join their London-based team. This role offers an excellent opportunity for a highly organised professional with strong administrative and member-focused experience to support the delivery of professional membership services and standards. Working within the Membership team, the successful candidate will play an important role in supporting membership processes, maintaining accurate records, and assisting with professional registration activities and committee coordination. The Role The Membership Officer will support the delivery and administration of membership services, helping to ensure smooth workflows across membership applications, renewals, professional registrations, and member progression. The role will also support governance and decision-making processes by coordinating activities related to the organisation’s Membership Committee and professional registration requirements. Key Responsibilities Support membership operations including CRM updates, onboarding, renewals, retention initiatives, and lapsed member campaigns. Provide administrative support to the Membership Committee. Coordinate professional registration processes including: Reviewing membership and registration applications. Preparing and circulating applications for committee review. Attending committee meetings, recording recommendations, and producing minutes. Issuing election letters and coordinating next steps in the registration process. Organising Professional Review Interviews with branches and international assessors. Managing and maintaining the volunteer interviewer database. Submitting approved applications to the relevant external registration body. Managing Individual Case Procedure (ICP) documentation where applicable. Communicating with applicants throughout each stage of the process. Issuing membership and registration fee notifications. Preparing membership certificates. Supporting website updates related to membership processes. Support the administration of members’ Continuing Professional Development (CPD) submissions and annual audit processes. Provide support and guidance to volunteer CPD auditors. Liaise with assessors, volunteers, and external bodies to ensure training records and volunteer responsibilities remain up to date. Person Specification Essential Previous administrative and/or customer service experience. Excellent organisational skills with strong attention to detail and record keeping. Ability to manage email enquiries and prioritise tasks effectively. Confident in supporting and guiding both new and existing members. Strong IT skills including CRM systems, CMS platforms, Microsoft 365, and data management. Excellent written and verbal communication skills with the ability to prepare reports and liaise with stakeholders. Confident and professional when speaking with members over the phone. Desirable Familiarity with UK professional registration frameworks (e.g. CEng, IEng, EngTech). Knowledge of accreditation processes within professional or engineering education environments. To apply to this role Membership Officer please send your CV Due to the volume of applications, we are only able to contact successful applicants. Therefore, if you have not heard from us within 10 working days, please deem your application as unsuccessful on this occasion. Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with 10+ years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.

Company: Elizabeth School of London Position: Academic Partnership Officer Location: ON-SITE, London, Limeharbour campus, UK Employment Type: Full-Time, Monday to Friday, 9am-5pm Salary: £28,000 Per Annum Job Overview The Academic Partnership Officer is responsible for helping to develop, manage, and nurture the Elizabeth School of London’s (ESL’s) university partnerships, ensuring that strategic processes are well supported and maintained. The Academic Partnership Officer is also responsible for ensuring that communication between ESL and university partners is consistent and fluid. You will be joining a team of Academic Partnership Officers, each with a distinct focus, some on the academic aspects and others on partnership management. This role will predominantly concentrate on academic administrative work, mainly by providing support to Academic Managers to facilitate the smooth running of ESL’s academic programmes. This includes, but is not limited to, managing complex data in spreadsheets, editing handbooks and resource documents, organising and attending meetings, taking minutes, and communicating with external and internal members of staff. The ideal candidate has good interpersonal skills, is well organised, and can manage competing priorities under pressure while completing work to a high standard of accuracy. Key Responsibilities Duties will vary, but the core responsibilities may include: • Creating diagrams and trackers, taking minutes, and writing/editing handbooks and resource documents as required., • Working independently to organise activities and events (plus schedules, diaries, meeting arrangements, etc.) while prioritising among sometimes-conflicting needs from different stakeholders., • Liaising and clearly communicating with different members of staff and students to provide administrative assistance required by Academic Managers., • Working closely with the Academic Managers to have a broad view of our employment lifecycle to assist with staff approvals., • ·Working at a highly competent level with the Microsoft Office suite, especially Word, Excel, and Outlook., • Cross-checking student grades and inputting information into university systems such as SITS/Turnitin., • Support Academic Staff and facilitate communication with a range of stakeholders with whom the Academic Managers are working, including students., • Using excellent administrative and organisational skills and a good attention to detail., • Organising and working well and patiently under pressure and prioritising a busy workload within a fast-paced environment., • Providing support for Department Leads and the Head of the Department, • Creating VLE content such as exams and quizzes on behalf of module leaders, • Assisting with organising academic misconduct meetings and student resitss, • Assisting with suspected cases of academic misconduct by collating information and collecting evidence for student academic misconduct panels Education and Qualifications Essential: • Command of written and spoken English at native level or equivalent (e.g., IELTS Band 8), • A degree-level qualification in a relevant subject area, • At least 1 year of experience in an administrative and/or customer-facing role, • Excellent IT skills, including in Microsoft Office, especially Excel, Outlook, and Word, • Evidenced ability to work unsupervised, using own initiative, and ability to work under pressure. Evidence of teamwork and interpersonal and creative problem-solving skills Desirable: • Masters degree in a relevant subject area, • Experience in administrative work at a higher education institution in the UK, • Experience using platforms such as SITS, Turnitin, Blackboard, Moodle Benefits • Annual leave (7.2 weeks), • Workplace pension scheme., • Company Sick Policy., • Statutory maternity/paternity pays., • Career development opportunities, • Training and self-development opportunities., • Gym membership discounts, • Retail discount schemes, • Cinema discounts, • Grocery discounts, • Cycle to work, • Investing and savings opportunities, • Financial wellbeing – personal debt advise., • Financial wellbeing education, • My Mind Pal (mental fitness)

Quality Officer About the Company Exeltis is part of the Insud Pharma Group of biopharmaceutical organizations, with over 40 years of experience and operations in more than 50 countries. Exeltis UK was established in 2022 to bring Exeltis products to the UK market, our product portfolio spans menopause, pregnancy, sexual health and CNS, with a healthy pipeline and we are committed to finding clinical solutions to meet the unmet needs for women across key stages of their sexual and reproductive lives. This is an exciting phase in which to join Exeltis to realise their ambitions to become leaders in Women’s Health medicine and contribute to the strategy and culture that will lead to this success. Role Purpose The QA Officer position sits within the Quality, Regulatory and Safety Department and will work collaboratively with the Quality Assurance Manager to maintain and operate the Quality Management System (QMS) to ensure full compliance with MHRA and Good Distribution Practice (GDP) regulations and guidelines, and internal company standards. The role is hands-on, detail oriented, and integral to ensuring quality, compliance, and inspection readiness across the UK affiliate. Specific Responsibilities Quality Management System (QMS) Support • Act as document controller for the lifecycle management of SOPs, templates, forms, Quality Manual and Quality Policy., • Coordinate documentation creation, review, approval, version control, archiving and periodic review cycles., • Maintain the administration of forms, logs, records for Change Controls, Deviations, CAPA, Complaints, Audits, Training Records, Supplier/Customer Qualifications, Returns & Destructions. Operational Quality Activities • Support internal and external audits, including preparation, follow-up actions and tracking of CAPAs., • Contribute to inspection readiness activities and ensure evidence and documentation are up to date., • Assist with customers and supplier qualification activities by maintaining records and ensuring required documentation is complete. Training and Support • Support creation and maintenance of training plans, training matrices, and associated documentation, • Support QMS KPI reporting by collating and presenting relevant quality data. Competencies and personal skills/attributes required for the role • Education: Bachelor's degree in a relevant field (e.g., Life Sciences, Pharmacy, Chemistry) or equivalent experience (essential), • Specific Knowledge: Knowledge of MHRA, GDP and other regulatory guidelines is an advantage (desirable)., • Personal skills: Strong organisational and administrative skills with high attention to detail (essential)., • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and document management systems (essential)., • Excellent communication and interpersonal skills (essential). Company benefits • Competitive salary, • Annual performance bonus, • Pension contributions, • Private medical insurance, • Income protection & life assurance, • 25 days’ annual leave, plus 3 additional days between Christmas and New Year How to Apply Please email your CV to: Job code: EXE-E/INP-CORP-2801-v1 March 2026

Membership Officer – Heritage / Cultural Charity London | Permanent, Full Time | £31,000 A leading cultural organisation is searching for a Membership Officer to help grow and strengthen its membership community. This is an exciting role for someone passionate about member engagement, customer experience and data‑driven growth. What you’ll do: • Drive membership acquisition, retention and revenue growth, • Deliver excellent member communications and stewardship, • Use Raiser’s Edge NXT to manage accurate, GDPR‑compliant data, • Support on‑site membership recruitment and staff training, • Collaborate with marketing, visitor experience and development teams ✔ Experience in membership ideally within a charity/heritage/culture organisation ✔ Strong communication skills ✔ Knowledge of Gift Aid & data protection ✔ Skilled with CRM systems (Raiser’s Edge preferred) Why apply? Join a values‑driven organisation that inspires learning, discovery and community. Includes excellent benefits and flexible working (min. 3 days on site). To apply to the role of Membership Development Manager, please submit your CV as soon as possible. Early applications are encouraged. Due to the volume of applications, we are only able to contact successful applicants. Therefore, if you have not heard from us within 10 working days, please deem your application as unsuccessful on this occasion. Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with 10+ years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.

AI Product Lead / Manchester or London / £110,000 + Bonus We’re partnered with a high‑growth, PE‑backed organisation at the forefront of applied AI, who are looking to appoint an AI Product Lead to drive the vision, strategy and delivery of their flagship AI platform. This is a senior, high‑impact role where you will take ownership of shaping how AI is used to solve complex, real‑world problems for major enterprise clients across regulated and data‑heavy industries. Working closely with the Chief Product Officer, you’ll play a pivotal role in defining product direction, bringing structure to discovery and delivery, and converting AI capability into production‑ready, revenue‑generating products. The business is scaling rapidly, with a strong customer pipeline and significant investment. This role suits someone who thrives in fast‑paced startup/scale‑up environments and enjoys full ownership, from defining the problem, to prototyping, through to shipping features into production. If you’re motivated by building AI products that have tangible commercial and user impact, this is the opportunity to take something with huge potential and lead it into its next phase of growth. What do we need from you? • Proven experience delivering AI‑led or ML‑driven products into production (not just discovery or concept)., • Examples of taking product features from customer need → prototype → shipped product in real customer environments., • Experience working in startup or scale‑up businesses (Seed → Series A–D ideal), where speed, adaptability and hands‑on ownership are essential., • Ability to define and own a product vision, build roadmaps, prioritise effectively and bring structure to delivery., • Background operating as a Product Lead / Senior Product Manager, influencing strategy while still being close enough to delivery to drive outcomes., • Strong problem‑solving skills with a track record of turning complex challenges into clear, deliverable product solutions., • Comfortable collaborating with data scientists, engineers and commercial teams to translate AI capability into genuine customer value. The Role As AI Product Lead, you will own the strategy, roadmap and delivery of a next‑generation AI product used to automate, interpret and solve complex information‑rich workflows for enterprise clients. You’ll work closely with the CPO and founding team to establish a disciplined product function while maintaining the creative, fast‑moving pace of a scale‑up. This is a hands‑on strategic role: you’ll shape the vision, validate customer problems, develop prototypes, and lead the delivery of features into production environments. Key Focus Areas Product Ownership & Vision • Define and deliver the AI product roadmap aligned to commercial strategy, • Establish product discipline, structure and processes within a scaling organisation, • Translate customer and market needs into clear product requirements AI‑Led Product Development • Lead the creation and delivery of AI features, ensuring models, workflows and outputs reach production, • Partner with engineering and data science teams to convert capability into usable customer experiences, • Ensure product decisions are driven by insight, experimentation and measurable outcomes Hands‑On Delivery & Execution • Work closely with the CPO to drive feature delivery from concept to launch, • Own prototyping, hypothesis testing and iterative development, • Take responsibility for shipping features, not just defining them Customer & Market Impact • Engage directly with enterprise customers to validate use cases and gather feedback, • Prioritise features based on customer value, revenue impact and AI feasibility, • Support go‑to‑market planning and readiness Working Environment Location: Manchester or London Hybrid: Roughly 1 day per month on site What’s on Offer? • Up to £110,000 salary, • Opportunity to take ownership of a high‑growth AI product in a PE‑backed scale-up, • Build and lead the next evolution of the product function, • Work directly with a highly credible CPO and founding team, • Shape and ship AI products used by major enterprise clients, • Ability to make a visible impact in a business scaling rapidly Why Join? This is a rare chance to take charge of an AI product with huge market potential and move it from founder‑led to product‑led. You’ll own the future direction of the product, work with cutting‑edge AI capabilities, and play a critical role in driving commercial value. If you thrive in environments where you can combine strategic ownership with hands‑on delivery, this role gives you the platform to build something with real impact. If you're interested in learning more, please apply or send your CV over to Dominic Brown – with a time to discuss the opportunity in more detail.

I’m supporting a global London Market specialty insurance client in the search for a Senior Compliance Officer (Business Partner) to join their compliance function. This is a fantastic opportunity for a technically strong compliance professional who enjoys partnering closely with the business while influencing regulatory standards across multiple jurisdictions. As Senior Compliance Officer you will: • Act as a trusted advisory partner to underwriting, risk, governance, operational resilience and customer outcomes teams., • Provide guidance on regulatory obligations in a practical, solution‑focused way., • Support the business on regulatory change implementation, remediation plans, and actions arising from monitoring, internal audit or regulatory interactions., • Contribute to new product launches, growth initiatives and distribution changes., • Prepare reporting for senior leadership, committees and boards., • Support compliance risk assessments and help shape the wider advisory framework., • Build strong internal relationships across the international business., • Keep the business informed of evolving regulatory expectations through industry engagement and horizon‑scanning. Essential skills: • Proven compliance experience within the Lloyd's and London market insurance sector., • Strong working knowledge of FCA and PRA regulatory requirements., • Confident communicator who can influence and challenge respectfully at all levels., • Experience engaging with senior stakeholders and preparing high‑quality reports. This is a truly exciting chance to become part of a collaborative, people‑focused team with a fantastic culture. If you are interested to discuss further, apply now or reach out directly:

Business Consultant – Retail/FMCG Location: London, Hybrid (1-2 days) Salary: £45-65k depending on level and experience, plus bonus schemes. About Aria Aria Intelligent Solutions partners with the world’s leading retailers and FMCG brands to deliver measurable commercial impact. We combine deep industry expertise with advanced AI and analytics to help clients transform how they plan, trade, and grow. Our Consulting practice leads transformation across merchandising, demand forecasting, and supply chain, by shaping strategy, operating models, and AI-driven solutions that help FTSE 100 and Fortune 500 businesses grow. About the Role As a Consultant you will work with senior stakeholders at major Retail and FMCG clients to define strategies, design operating models, and identify how AI can unlock new sources of value to deliver measurable change. Whether you’re from industry or consulting, this role suits someone who enjoys tackling big operational challenges, shaping ideas with data, and turning strategy into action. Key Responsibilities • Create innovative and actionable solutions to retail challenges in the worlds of Planning, Pricing, Analytics, and Digital Transformation, • Produce high-quality deliverables that assist clients in achieving and maintaining long-lasting growth, • Lead the development and running of businesses requirements workshops and the evaluation of as-is and to-be states, • Analyse and document business capabilities to develop solutions relating to operations, processes, people, and technology, • Prepare reports, presentations, and insights based on client interviews, workshops, and meetings, • Assist and lead in presenting findings, insights, and recommendations to executives and project leadership, • Lead end-to-end system implementations/digital transformation projects, designing the solution and working closely with the data and technology teams to implement the solution, • Build honest and customer-centric relationships with the client’s executive leadership, project sponsorship, and business teams and users, • Conduct industry, competitor, and company analysis (strategic, financial, operational) for market benchmarking, • Contribute to Aria’s internal product road map through innovative ideas, industry analytics, and logical solutions, • Support with pre-sales work and building proposals for prospective clients, • Support with Aria’s culture – working closely with the Chief People and Culture Officer to create an inclusive environment Skills & Experience • 5-8 years of experience in retail merchandising, business transformation or analytics and consulting, • Ability to synthesise information and approach problems in a methodical and logical manner, • Good analytical skills and a high degree of comfort with large data sets, • Strong organisational, prioritisation, and time management skills whilst demonstrating close attention to detail, • High levels of personal motivation, presence and energy, and a proven ability to communicate across seniority levels, • Outstanding written and oral communication skills, and ability to clearly and confidently present complex ideas and solutions, • Strong awareness of the challenges of merchandising, pricing, product design, product development, supply management and/or business change in a global and/or multi-channel business, • Understands primary systems and high-level systems architecture used in retail, • Demonstration of respect for others and ability to motivate, energise and positively influence your internal and external teams across diverse multi-cultural team environments, • Highly confident in MS Excel and PowerPoint, • A successful retail or consulting career with experience in merchandise planning, buying, supply chain, or IT, • Strong knowledge of key retail and supply chain verticals, • Comfortable with technological principles and the basics of analytical frameworks, • Experience in working with a major software implementation Benefits & Perks Comprehensive private medical coverage: Access private medical with Vitality healthcare to keep you and your family thriving. Active Rewards: Earn points with Vitality to gain access to dozens of amazing benefits including cinema tickets, free coffees, gym discounts and more! 25 days annual leave: Recharge with 25 days of vacation each year, plus additional loyalty days earned over time. Personal charity day: Take an extra paid day off each year to support a cause close to your heart, reflecting Aria’s dedication to making a difference We also match donations! Champion Health Wellbeing App: Stay on top of your wellness with unlimited access to the Champion Health app, offering personalised tools for physical and mental wellbeing. Professional and wellness seminars: Grow and thrive with expert-led seminars, designed to inspire and support your professional and personal development. Wellbeing days: Step back when life feels overwhelming with paid Wellbeing Days: Dedicated time to reset and recharge during those moments when it all feels like too much. At Aria, we’re not just building a team but fostering a community that values health, purpose, and balance. Join us and experience the difference.

Title: Membership Services Manager Location: Westminster/Home Hours: 36.25 hours per week Salary: £50,000 per annum The Institution of Civil Engineers (ICE) is a 97,000-strong global membership organisation with over two hundred years of history. We are a centre of engineering excellence, qualifying professional engineers, supporting lifelong competence, and assuring society that the infrastructure created in our communities is safe, sustainable and well designed. Our network of experts provides trusted, impartial advice to politicians and decision-makers, helping shape a more resilient and sustainable world. About the Role: We are currently seeking an experienced and proactive Membership Services Manager to lead the effective operation of the Membership Services Department. We are in a significant period of transformation as ICE implements a new CRM system. This change offers a unique opportunity for the Membership Services Manager to play a leading role in reviewing, refining and streamlining our membership processes. While the transition may bring some operational challenges, it also provides the scope to shape improved ways of working and enhance the overall member experience. Your insight and leadership will be essential in ensuring the team adapts confidently and that new processes are embedded successfully This critical role will coordinate and oversee the annual subscription renewal process, ensuring a seamless experience for our members. You will be responsible for planning the renewal cycle, working closely with internal teams to deliver communications, and monitoring progress so that renewals are completed smoothly and on schedule. You will ensure that subscription and fee payments are processed accurately and efficiently, member enquiries are handled with professionalism and care, and service levels consistently meet the first-class standards expected of ICE. Key Responsibilities: • Work to agreed service levels to deliver first-class customer service for all enquiries and requests related to membership subscriptions and fees., • Coordinate the annual subscription renewal process, including planning, data validation, communication scheduling, and end-to-end oversight to ensure accurate and timely completion., • Answer ad hoc queries from ICE and associated society members or escalate to the relevant ICE Department to ensure prompt, tailored responses., • Ensure service level agreements with internal teams are maintained and delivered., • Support the Marketing Team and wider Membership Division with membership retention campaigns., • Generate and reconcile reports, analysing data sets to ensure consistency and accuracy., • Manage the day to day running of the Membership Services Department to ensure that customer needs are met in a timely and efficient way., • Monitor and analyse service performance to demonstrate compliance with SLAs., • Update member records as required and oversee an annual data cleanse to ensure billing information is accurate for each renewal cycle. Receive and process payments., • Manage and deliver additions, updates and enhancements to member guidance and information., • Build and maintain effective working relationships with internal and external stakeholders., • Regularly review and provide feedback on the performance of direct reports and lead the performance management process for the Membership Services Team., • Manage the recruitment, training and development of staff within the Membership Services Team, including ensuring appropriate cross-training., • Review the roles and tasks of team members to ensure cross job training is undertaken., • Prepare and monitor budgets for Membership Services Team. About You: • Advanced CRM and data management skills, • Strong analytical capabilities with excellent reconciliation skills, • Confident user of Microsoft products including Excel, Word and Teams, • Project management experience, • Excellent written and verbal communication skills, • Strong stakeholder engagement skills, • A continuous improvement mindset, • High attention to detail, • Significant experience in a customer-facing role, • Experience of staff supervision or management, • Experience of working in a membership body is desirable, • Degree, business management qualification or equivalent relevant experience ICE Group Benefits: • 25 days annual leave plus Bank Holidays, • Shutdown over Christmas period, • Annual £100 allowance towards your well-being, • Discounted hot food from on-site Café bar., • Up to 8% of salary contributed to a personal pension scheme., • 24-hour employee support line, • Death in service benefit equivalent to four years’ salary, • Interest free season ticket loan, • Cycle to work scheme, • Big Gym membership savings with the Gymflex scheme, • Your Rewards discount scheme ICE Group is an equal opportunities employer and are committed to ensuring an inclusive recruitment process. We welcome applications from disabled candidates and will provide reasonable adjustments throughout the recruitment process. If you need support or an alternative format, please contact us at General Data Protection Regulations (GDPR) 2018 The data collected via this application process will only be used by the ICE Group for the purpose of recruitment and for the performance of an employment contract if a job offer is made. This data will not be disclosed to any external sources without express consent unless required to do so by law. Unsuccessful applicants’ data, both electronic and paper will be deleted/shredded six months from date of application. For any questions or concerns about your personal data, please get in touch with our Data Protection Officer at the details provided below: at Email: Applicants have the right to complain to the ICO at if they have a concern with the way ICE is handling their data.

Job Title: Client Growth Manager Location: London Office Hybrid (3 times per week) Reporting To: Head of Growth About Tag Worldwide: Tag has been the trusted production partner for brands worldwide for over 50 years, helping them achieve their business goals across borders and cultures. With 2,700 experts in 29 countries, we are a global team of collaborators, innovators, and motivators. We pride ourselves on fostering inclusive, empowering environments where individuality is celebrated, and everyone feels safe and supported. By embracing diversity of thought, experience, and expertise, we maximise potential for both our people and clients. As part of dentsu Group since June 2023, Tag combines its unparalleled expertise in delivering personalised, omnichannel content with dentsu’s innovation and technology infrastructure. Together, we solve clients’ toughest challenges, creating transformative solutions that drive marketing effectiveness and efficiency across the customer journey. Tag respects individuality and the power of collaboration, turning big ideas into impactful results. Role overview: The Client Growth Manager is a key member of the EMEA Growth Team, responsible for developing integrated content and production solutions that drive commercial growth across both Tag-only and dentsu-integrated opportunities. This role combines strategic problem solving, client partnership, and commercial awareness, ideal for someone with a solid strategy/planning foundation looking to step into a broader growth-focused position. solving, client partnership, and commercial awareness Working closely with the Head of Growth and the Chief Growth Officer, you will help shape responses to client challenges, strengthen relationships, and identify new opportunities across our priority accounts. Key Responsibilities: 1. Solution Development • Support in the the creation of tailored, integrated solutions that address client needs and business challenges., • Build trust through consultative problem solving solving and confident articulation of Tag’s capabilities., • Ensure solutions reflect best practice across content, creative, technology, and production. 2. Pitch & Proposal Leadership • Support and occasionally lead the development of pitch materials, proposals, RFIs/RFPs/RFQs and case studies., • Ensure all content is high quality quality, on brand, and delivered on deadline., • Partner with bid support teams to maintain consistency and accuracy across submissions. 3. Subject Matter Expertise • Act as a knowledgeable internal resource on integrated production, working with subject matter experts across the Tag and dentsu networks., • Maintain a strong understanding of the creative, content, media and CxM landscape, enabling credible recommendations. 4. Client Leadership • Be a contact for client requests requiring out-of-scope or new workstream development., • Build strong senior client relationships that lead to incremental growth opportunities., • Understand client objectives and translate them into commercially viable solutions. 5. Strategic Planning • Support Tag and Dentsus client teams in the development of proactive growth opportunities, • Contribute to client growth plans and account strategies, identifying opportunities to expand our footprint. 6. Cross Team Collaboration • Work closely with Account Leads, Managing Directors, Strategy, Creative, Operations, Legal, Tech, and Finance teams to shape integrated solutions., • Ensure strong alignment and communication across internal stakeholders. 7. Market & Industry Insight • Stay abreast of category trends, competitor activity and emerging technologies to inform recommendations and strengthen our commercial position. 8. Presentation & Communication • Confidently present Tag’s thinking, capabilities, and solutions to both internal stakeholders and clients., • Build strong relationships across dentsu to drive genuine collaboration. Skills & Experience Required • Strong communication with excellent written and verbal skills., • Solid experience in planning/strategy, client development, or hybrid roles within a media, creative or integrated environment (~4–5 years)., • Ability to manage multiple stakeholders and workstreams across complex organisations., • Confident problem solver who can evaluate creative and strategic output., • Strong organisational skills; able to manage deadlines and pressure., • High attention to detail and a proactive, selfstarterstarter mindset., • Proven experience collaborating with creative, design, production or cross functional teams., • Ability to build trusted client relationships., • Demonstrates discretion and confidentiality at all times., • Consistent delivery of high quality work that meets or exceeds expectations. Key Performance Metrics: Quality of Strategic & Commercial Output: Delivery of high quality proposals, briefs, pitch materials, and strategic recommendations that meet internal standards and strengthen our growth narrative. Effective Cross Team Collaboration: Strong collaboration with internal teams, ensuring efficient workflows and well-coordinated solution development. Proactive Contribution to Growth Opportunities: Consistent identification and articulation of proactive ideas, insights, and potential opportunities that support the growth team’s objectives. Operational Excellence & Process Discipline: Reliable management of deadlines, documentation, and processes.

Private Sector Housing Officer – Disabled Facilities Grant (DFG) Service: Adult Social Care Grade: £22.18 PAYE – £29.89 Umbrella Role Purpose The Private Sector Housing Officer plays a vital role in improving housing standards across Hackney’s private rented sector. The postholder will assess housing conditions, support and coordinate the delivery of Disabled Facilities Grants (DFG), and ensure that vulnerable and disabled residents can live safely and independently in their homes. This role requires a strong technical and construction background, with the ability to understand building pathology, construction methods, and adaptation design principles. It combines property inspection, case management, technical assessment of building works, grant coordination, enforcement activity, and collaborative working with residents, landlords, contractors, surveyors, and internal teams. Key Responsibilities 1. Housing Standards & Inspections • Carry out technical inspections of private sector homes using the Housing Health and Safety Rating System (HHSRS)., • Identify building defects, disrepair, structural issues, damp/mould causes, and general construction problems., • Investigate service requests and undertake proactive visits under relevant housing and environmental legislation., • Draft schedules of work, technical specifications, notices, and enforcement documentation where hazards or non‑compliance are identified. 2. Disabled Facilities Grants (DFG) & Adaptations • Assess, coordinate, and process applications for Disabled Facilities Grants, Minor Adaptation Grants, and related funding streams., • Review proposed adaptation schemes, plans, and costings to ensure technical feasibility and compliance with Building Regulations and construction best practice., • Work closely with occupational therapists, contractors, surveyors, and residents to ensure adaptations meet identified needs and support independent living., • Monitor adaptation works on site to ensure quality standards, adherence to specifications, appropriate materials, contractor performance, and value for money., • Provide technical advice on suitable adaptation solutions, structural implications, and buildability. 3. Property Licensing • Process licence applications, including assessing management standards and carrying out technical inspections of licensable properties (including HMOs)., • Advise landlords and managing agents on construction‑related requirements linked to licensing standards, fire safety, and building improvements., • Monitor compliance with licensing conditions and prepare reports or recommendations for approval/refusal. 4. Enforcement • Take enforcement action relating to housing conditions, licensing breaches, and management failures., • Prepare and issue statutory notices, civil penalties, simple cautions, and Rent Repayment Orders., • Prepare prosecution cases and attend tribunals or court as required, providing technical evidence where relevant. 5. Service Delivery & Case Management • Manage a varied and sometimes complex caseload in line with service standards., • Coordinate the full DFG process, ensuring timely progress, accurate documentation, and effective liaison across multiple stakeholders., • Maintain accurate records, technical notes, and case updates on internal systems., • Provide excellent customer care, responding to enquiries, complaints, and Freedom of Information requests., • Contribute to continuous service improvement and promote high standards of transparency, quality, and professionalism. 6. Additional Responsibilities • Handling complex cases and providing specialist technical and legislative advice., • Supporting and mentoring colleagues; delivering training on technical matters, construction standards, and grant processes., • Leading on specialist projects, targeted inspections or investigations requiring construction expertise., • Developing procedures and representing the service in multi‑agency settings. Person Specification Qualifications • Degree/Diploma in Environmental Health, Building Surveying, Construction, or another relevant housing or technical discipline., • HHSRS assessor training (or willingness to complete)., • Experience in property inspection, building construction, housing grants, or enforcement work., • Experience coordinating grant processes or managing adaptation/repair projects., • Experience within a local authority housing or construction-based environment., • Strong technical understanding of housing construction, building defects, repair methods, and adaptation design., • Knowledge of housing legislation including the Housing Act 2004., • Ability to interpret plans, specifications, quotes, and technical documents., • Strong communication skills with the ability to provide clear advice to landlords, contractors, and residents., • Ability to manage a busy caseload, meet deadlines, and work independently., • Competent IT skills and experience using databases/case management systems., • Commitment to equality, diversity and inclusive service delivery., • Willingness to work flexibly, including occasional out‑of‑hours work for targeted enforcement., • Commitment to ongoing training and professional development. To Apply: Get in touch with Isobel Hills -

Export Control / Compliance Officer - Defence • Enfield, North London (Hybrid) Innovation meets purpose here. We develop high-performance sensor technologies that give defence and security forces a decisive advantage. Our people are at the heart of everything we build — from advanced radar platforms to next-generation electronic warfare capabilities. If you’re motivated by solving complex challenges and making a real-world impact, this is where your expertise will matter. We are seeking an experienced Trade Compliance Officer to support the Head of Legal in ensuring full compliance with UK and international legal and regulatory requirements across a highly regulated engineering and defence environment. This role will play a key part in embedding a strong culture of compliance, managing risk, and supporting the business across all departments including Sales, Programmes, Service Support and Procurement. Key Responsibilities - Trade Compliance Officer • Ensure compliance with legal and regulatory requirements, including the UK Bribery Act 2010, GDPR, and Data Protection Act 2018, • Implement, review and monitor internal compliance policies and procedures, • Conduct third-party due diligence and transaction risk assessments, • Complete Data Protection Impact Assessments and manage subject access requests, • Advise on compliance-related contractual matters (UK and international), • Support compliance training and promote ethical business practices, • Investigate potential non-compliance and assist with internal and external audits, • Support customer due diligence and reporting requirements About You - Trade Compliance Officer • Proven experience in a broad compliance role, • Strong knowledge of anti-bribery, data protection, and wider compliance frameworks, • Understanding of corruption, money laundering and sanctions risks, • Analytical, detail-oriented and commercially aware, • Confident communicator, able to influence at all levels, • Degree qualified; legal or compliance certification desirable This is an excellent opportunity for a pragmatic and integrity-driven compliance professional looking to make a real impact within a complex, international business environment.

Sales Manager – Office-Based Location: Enfield HQ (Office-Based with some travel to customers) Company: JJ Food Service Ltd The Role We are seeking an enthusiastic and experienced Sales Manager to lead and energise our Telesales, Customer Service, and Sales Administration teams. This is a full-time office-based role reporting directly to the Chief Sales Officer, ideal for a hands-on leader who can drive performance, improve service quality, and transform team dynamics. Key Responsibilities • Lead, coach, and motivate the Telesales, Customer Service, and Sales Admin teams to achieve sales and service excellence., • Develop and implement strategies to increase sales, improve customer retention, and enhance service delivery., • Monitor team performance, set clear KPIs, and ensure accountability across all functions., • Identify training needs and foster a culture of continuous improvement and professional development., • Collaborate with senior leadership to align team goals with broader business objectives., • Analyse customer feedback and sales data to inform decision-making and drive improvements., • Champion a proactive, customer-first approach across all touchpoints. Key Performance Indicators (KPIs) • Sales Growth: Increase in revenue generated through telesales and inbound customer channels., • Customer Satisfaction: Improvement in service ratings and resolution times., • Team Productivity: Achievement of call targets, order accuracy, and response times., • Retention & Engagement: Reduction in staff turnover and improvement in team morale., • Process Efficiency: Streamlining of admin workflows and reduction in service errors. About You • Proven experience as a Sales Manager in the foodservice, wholesale, or food-oriented retail sector., • Strong leadership skills with the ability to inspire and transform team culture., • Excellent communication, coaching, and performance management capabilities., • Commercially minded with a focus on results, service quality, and operational efficiency., • Able to work independently, take initiative, and deliver measurable outcomes. What We Offer • Competitive salary., • Profit share scheme., • Career progression opportunities within a growing national business., • Supportive and entrepreneurial working environment., • The chance to make a real impact on team performance and customer experience.

Senior Operations Coordinator Role and Responsibilities This role places you at the heart of delivering unforgettable educational events as a Senior Operations Coordinator, you’ll guide junior colleagues, collaborate closely with suppliers, and take ownership of events from planning through to delivery. You’ll thrive in this role if you enjoy working at pace, solving problems in real time, and building strong relationships across teams, clients, and suppliers. This is a hands on role with real responsibility and the opportunity to shape the customer journey from start to finish. • Senior Operations Coordinator Role and Responsibilities, • Support the Operations Manager with onboarding, coaching, and developing junior team members., • Lead resort teams during events, managing logistics, timings, customer communication, and on site problem solving., • Oversee the accurate planning of event logistics, including venues, accommodation, transport, meals, visits, and partner arrangements., • Develop and maintain both client and supplier partnerships., • Maintain accurate costings and ensure events are delivered within budget and agreed GP margins., • Participate in the 24?hour duty officer rota (after qualifying period), providing out of hours support to clients., • Senior Operations Coordinator Skills and Experience Required, • Experience leading or mentoring team members., • Strong understanding of travel operations and group logistics., • Confident problem solver with a proactive, can do approach., • Ability to work at pace, manage deadlines, and prioritise effectively., • High attention to detail and strong analytical skills., • Commercial awareness and understanding of budgets., • Senior Operations Coordinator Key Benefits, • Monday to Friday, 35 hours per week, with options to work 08:00 – 16:00, 08:30 – 16:30, 09:00 – 17:00, 09:30 – 17:30 (flexible working hour requests can also be considered around term time)., • Annual salary reviews linked to performance., • Reward and recognition programme., • Training, development, and progression opportunities. A people focused, customer centric environment with an amazing support network. We have built an exciting, energetic, and innovative culture by working together.

Regional Repairs Manager (Disrepair)\n\nKnown internally as Regional Property Manager\n\n£59,983 - £63,139\n\nWe are recruiting for a Regional Property Manager to oversee a team of Property Surveyors, and a Partnering Support Officer carrying out the management of Disrepair, Complex Repairs, Insurance Claims, Complaints, Alterations Requests, and other response repairs activity across the MTVH stock in North London.\n\nWhat you'll need to succeed\n\nYou will manage contractors in line with contracts, seeking continuous improvement and ensure clear communication with all parties. Carefully monitor workstreams, ensure accurate and robust record keeping and provide reports on performance for all KPI's.\n\nStrong leadership skills and background in managing a multifaceted repairs team\t\nManagement of disrepair cases with experience presenting as an expert witness in disrepair hearings\t\nExperience of Contract/Project Management (essential)\t\nExperience of working in Social Housing, Building Surveying, or a regulated field\t\nHistory of dealing with customers from different backgrounds, and delivering a positive and transparent service\t\nExperience of analysing customer feedback to achieve service improvements\t\nAttention to detail and accuracy in reporting\t\nExperience of working with external stakeholders\t\nExperience of dealing with customers and responding to customer enquiries on the phone and in writing\t\nBudget management – adhering to budget set and managing expectations\t\nStrong Leadership skills and the ability to manage a varied and demanding workforce\t\nA self-starter who isn't afraid of challenge\t\nMust have car and business insurance.Desirable\n\nHousing Experience or working in a related fieldTo meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service, once an offer of employment is made. Checks will be carried out every three years.\n\nThe salary displayed will be paid for anyone starting on or after 1st April 2026.\n\nMetropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England.\n\nWe also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people.\n\nWe deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities.\n\nA member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector.\n\nIn October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them.\n\nPhone: \nEmail

White Collar Factory (95009), United Kingdom, London, London Head of Marketing About the role At Capital One, we aim to be a Force for Good in Lending - enabling millions of customers to get a clear, fair deal and to succeed with credit. Now, we're looking for a Head of Marketing to join our team who fully understands and appreciates our values and what we uniquely offer to customers – to help us scale our work even further. Owning the end to end strategic agenda, the Head of Marketing will continue to drive our brand and performance marketing forward, developing a dynamic marketing plan that has a key focus on acquiring new customers through various digital media channels. The Head of Marketing will bring a wealth of experience developing market leading brands and performance marketing capabilities. They will bring commercial acumen and marketing know-how - identifying high leverage growth opportunities - and working with a wide range of internal and external stakeholders to bring these opportunities to fruition. This role will report to our Vice President for Customer Acquisition - a member of the UK leadership team. The Head of Marketing will engage regularly with the UK Leadership Team, leveraging those relationships to push forward new growth opportunities and investments. What you’ll do * Set the strategy and the tone for our marketing team - creating direction and energy behind our growth strategies * Develop a market leading brand strategy - bringing to life our Capital One values in our external campaigns and customer experiences * Drive the development and delivery of our performance marketing strategy - owning a large marketing budget, with a focus on maximizing ROI and brand equities * Proactively identify high leverage growth opportunities - working internally and externally on engagement, negotiation and due diligence to bring these to life * Lead the execution of market leading performance marketing for new customers across existing and emerging channels * Develop and manage our key strategic relationships - co-developing growth roadmaps with our exciting marketing partners * Shape and deliver customer and market research to identify new insights, customer needs and opportunities * Be accountable for ensuring marketing is compliant with internal policies and regulations; owning risk management processes, controls and budget management * Develop, lead, and elevate high performing cross functional teams (Marketing, Analyst, Brand, Creative, Operations, Legal, Technology) to drive marketing programs What you’ll bring * An experienced marketing professional with proven track record of developing market leading brand and performance marketing strategies in a highly regulated industry * A long history of building successful brands, through positioning, creative development, advertising, and performance marketing * A clear understanding of how to drive performance across the marketing mix with demonstrable experience leading ROI focused performance marketing teams * Experience building and developing teams in a high performance environment. Able to deeply embed brand values internally and externally * You will be at the forefront of market developments - bringing in external insights and driving investments to keep pace with market developments (specifically, with a focus on AI led marketing channels and tools) * Ability to identify key areas of leverage - engage with senior stakeholders for buy-in - and then able to translate these into a set of clear objectives and deliverables * Highly data literate: able to operate effectively in a high-performing analytical environment whilst bringing empathy to understand our customers and our brand * You are a strong communicator who can drive understanding of the brand, the customer and our growth plans within the organisation * Significant experience managing complex risk management processes - with experience of (or willingness to learn quickly) how to operate within Financial Promotion regulations Where and how you'll work This is a permanent position based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. If you’re London based, there will be an expectation that frequent travel to Nottingham will be required. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the strategic direction and roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

White Collar Factory (95009), United Kingdom, London, London In-house PSL / Professional Support Lawyer (Knowledge Support) - Manager About this role Capital One is excited to create a new opportunity to join our UK Legal Team as a professional support knowledge lawyer, supporting the legal team to maintain up to date legal knowledge across the spectrum of issues impacting a consumer lender in the UK. Reporting to our Head of Customer (Acquisition, Strategy and Operations) Legal Team, you will leverage your expertise to deliver highly effective knowledge services to the Legal department and the wider business. Our goal is to support the UK business to navigate risk, deliver on its strategy, and ultimately provide good customer outcomes. Given the rapid pace of change and innovation across lending, a proactive approach to capturing, organising, and disseminating legal and regulatory knowledge is essential. What you’ll do Your key focus will be on embedding a robust knowledge management function and acting as the knowledge expert across the spectrum of issues impacting a FCA regulated consumer lender in the UK: * Knowledge Strategy: Produce and share high-quality legal knowledge for the Legal Team and business stakeholders to help inform and shape our business strategy in evolving areas such as Payments and Open Banking. * Business Facing Communications: Work with the Legal Team and other functions such as Compliance and the First Line Risk Office, to ensure relevant legal and regulatory developments are communicated to business stakeholders in a proactive, and timely manner through drafting legal updates, training and briefings. * People Leadership: You will be responsible for people leadership, managing a small team of lawyers who are SMEs in various aspects of a consumer credit business. You will also be responsible for supporting their development and impact on the team and business. * Legislative Tracking & Impact Analysis: Lead the process of horizon scanning and tracking legislative/regulatory developments across the full customer journey (topics include Consumer Duty, Payments, Open Banking, Employment, Tech/AI/Cyber and Competition), whilst assessing their strategic impact on Capital One. * Legal Training Programme Development: Identify relevant topics and training needs for the wider Legal Team and design and present sessions. Provide up-to-date, concise, and practical training for stakeholders across the business on core legal and regulatory requirements. * Strategic Policy Support: Co-ordinate with the External Affairs function to provide input on the legal and regulatory aspects of areas of strategic importance to COEP where we are seeking to influence change. * External Third Party Engagement: Where relevant this could include liaising with industry bodies such as UK Finance in response to industry papers or instructing external counsel. * Knowledge Management Systems: Implement procedures to capture, develop, store, and maintain the know-how resources, including examples of previous advice. Focus on maximising the use of digital opportunities and maintaining user-friendly know-how banks. What we’re looking for * Qualified solicitor with around 5-10 years PQE (guide only). * Experience working within, or with (if private practice), an established financial services firm that offers consumer credit products is preferable. * Broad knowledge of UK consumer credit legal and regulatory requirements across the full customer journey (e.g., CCA, CONC, Payment Services, Financial Crime, Open Banking) is strongly preferred. * PSL/Knowledge Management experience is strongly preferred. * A demonstrated ability to lead, coach and inspire a team of lawyers. * Understanding of the regulatory expectations around Consumer Duty is preferred. * Ability to apply strategic thinking and strong problem-solving skills to knowledge capture and dissemination. * Excellent workload management skills, with an ability to work in a fast paced environment, and flexibility to adapt to our changing business needs. * Confidence in written and verbal communications, tailoring content and style to the audience as needed. * Great relationship building and team working – across our business stakeholders, our broader Legal department and throughout our business’ multi-functional teams. * Forward thinking on maximising use of digital opportunities as part of providing legal advice. * Genuine focus on delivering a best in class legal service to our business. Where and how you'll work This is a permanent position based in our Nottingham or London office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms * Year after year we’ve been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK’s Best Workplaces™ list What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

White Collar Factory (95009), United Kingdom, London, London Senior Strategy Analyst What you’ll do You’ll join our Analytics department in one of our core teams; Marketing Strategy, Lending Strategy, Customer Management, Valuations, Financial Support or Fraud. In this role, you’ll help us on our mission to Change Banking for Good by: * Using your analytical skills to solve complex business challenges, finding patterns in the data and building new credit risk strategies. For example, you could determine who is most likely to use a credit limit increase responsibly, the optimal account terms on a price comparison website, or the best support for customers behind on payments. * Optimising lending decisions to drive sustainable lending growth and improve customer experiences. * Delivering strategic recommendations and bringing them to market - working with product, data and tech teams to deliver them. * Ensuring good outcomes for customers by tracking and drawing insights from performance of credit decisions. What you’ll need * Enjoy solving analytical challenges * Able to use technical skills to solve complex data problems. If you know how to use SQL and Python, that’s great. No worries if not, as we will help you learn * Strong mathematical and critical thinking skills * An open mindset in your approach to change and personal development * Experience leading a project, and working with people at every level to see it through * A university degree or equivalent * Experience in consulting or financial services Where and how you'll work This permanent position offers the flexibility of being based in either our London or Nottingham office. We prioritise collaboration and connection, so you’ll be based in office three days a week, from Tuesday through to Thursday. To further foster teamwork, you'll also travel between offices twice a month. Mondays and Fridays are designated as company-wide virtual days. What’s in it for you We’re set up for growth – and that means in our people, as well as our business. You’ll get plenty of opportunities to learn and develop your career. We love to give our Strategy Analysts the opportunity to rotate to roles across various teams, from Marketing and Lending strategy, to Customer Management and Valuations. This is part of our winning formula for creating great future leaders so this role is well suited to high performers looking for growth opportunities. As well as that, you’ll get: * Pension and bonus schemes * 25 days’ holiday (and the option to buy up to 5 more) * Private medical insurance * Season ticket loans * Cycle to work scheme * Enhanced parental leave If you’re based in Nottingham, you can use a fully-serviced gym, subsidised restaurant and mindfulness and music rooms. In London, you can sweat it out on our rooftop running track. See our full list of benefits here What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Trade Compliance Officer - Export Control / Compliance • Enfield, North London (Hybrid) Innovation meets purpose here. We develop high-performance sensor technologies that give defence and security forces a decisive advantage. Our people are at the heart of everything we build — from advanced radar platforms to next-generation electronic warfare capabilities. If you’re motivated by solving complex challenges and making a real-world impact, this is where your expertise will matter. We are seeking an experienced Trade Compliance Officer to support the Head of Legal in ensuring full compliance with UK and international legal and regulatory requirements across a highly regulated engineering and defence environment. This role will play a key part in embedding a strong culture of compliance, managing risk, and supporting the business across all departments including Sales, Programmes, Service Support and Procurement. Key Responsibilities - Trade Compliance Officer • Ensure compliance with legal and regulatory requirements, including the UK Bribery Act 2010, GDPR, and Data Protection Act 2018, • Implement, review and monitor internal compliance policies and procedures, • Conduct third-party due diligence and transaction risk assessments, • Complete Data Protection Impact Assessments and manage subject access requests, • Advise on compliance-related contractual matters (UK and international), • Support compliance training and promote ethical business practices, • Investigate potential non-compliance and assist with internal and external audits, • Support customer due diligence and reporting requirements About You - Trade Compliance Officer • Proven experience in a broad compliance role, • Strong knowledge of anti-bribery, data protection, and wider compliance frameworks, • Understanding of corruption, money laundering and sanctions risks, • Analytical, detail-oriented and commercially aware, • Confident communicator, able to influence at all levels, • Degree qualified; legal or compliance certification desirable This is an excellent opportunity for a pragmatic and integrity-driven compliance professional looking to make a real impact within a complex, international business environment.

Senior Customer Relations Officer\n £290 per day Umbrella\n Croydon - Hybrid (Croydon)\n Until end of Aug 2026 \n\nResponsibilities: \n\nEffective management of a complaint caseload with maintenance of accurate and timely records.\nUndertake comprehensive assessments of the merits of each complaint, including the consequences of such assessments and taking active steps to ensure that fair and balanced conclusions are reached for the customer whilst also managing any reputational issues to AEL.\nTimely production of "Final Response Letters" aimed at clearly detailing the rationale behind the decision reached whilst advising the customer of his/her FOS referral rights.\nNegotiation of compensatory benefits with internal and external complaint champions, complainants and the FOS\nHighlight complaint trends and operation process improvement suggestions / solutions to the Head of Customer Experience once identified following the resolution of the complaint\nUndertake effective root cause analysis tasks as requested by the Head of Customer Relations.\nContribute to the production of Treating Customers Fairly (TCF) Bulletins and raising any conduct issues that may be identified as a result of complaint handling trends.\nSupport in monitoring internal / external adherence to the AIG UK's complaint handling procedure / regulations.\nSupport the Head of Customer Relations on various initiatives and projects, to include deputising in their absence.\nTo carry out all accountabilities and objectives within the framework of AIG UK 's TCF policy.\nMaintain an up to date awareness of regulatory developments not limited to the Complaint (DISP) environment and escalating any concerns/updates as required.\nParticipate, when required, in departmental initiatives in order to provide value to the UK business including (but not limited to) complaint training, presentations and knowledge sharing exercises in order to support and influence.\nPlay an active role in identifying and improving our customers experience through group and individual efforts; to review and recommend improvements based upon complaint experiences.\nParticipate in oversight and introduction of any internal Team procedures.\nReviewing all Final Response Letters escalated by the complaint champion network to ensure a fair outcome is being reached and the quality of the communication being sent is accurate\nOffering guidance and advice to the complaint champion network when they are attempting to resolve a complaint within 3-business days\nWorking with the FOS when cases have been escalated to them for their review/investigation; providing case file information, with assistance from the CRT admin, to assist them with forming their objective decision on the case\nEffective diary management of complaint cases which involves sending reminders to the complaint champion network to ensure regulatory deadlines are not overlooked\nRedirection of communication received within CRU to ensure it is being handled appropriately by the relevant line of business in CRT Admin absence.\n\nExperience & Qualifications Required:\nSolid knowledge and awareness of the FCA regulatory Framework for complaints handling and principles relating to TCF.\nSolid complaint handling experience within an insurance company, especially a claims environment.\nA sound understanding of the FOS and it's associated procedures and practices