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1st / 2nd Line Support Engineer – MSP (Hybrid, Immediate Start) - Samiro - London

Engineering

6 hours ago8 views

We’re looking for an experienced 1st / 2nd Line Support Engineer to join a busy Managed Service Provider (MSP). This is a client-facing IT support role providing technical assistance across multiple customer environments.


What You’ll Do:

  • Provide 1st and 2nd line support for multiple clients via tickets, phone, and email
  • Troubleshoot Windows OS, end-user devices, hardware, and software issues
  • Manage Microsoft 365 accounts, licences, and permissions
  • Support Microsoft 365 services including Teams, Exchange, and SharePoint
  • Assist with user onboarding/offboarding and Active Directory administration
  • Diagnose basic networking issues (DNS, DHCP, TCP/IP)
  • Escalate complex problems to 3rd line support
  • Maintain clear ticket notes and technical documentation
  • Communicate technical issues effectively to non-technical users

Skills & Experience:

  • Minimum 3 years’ experience in a 1st / 2nd line support role within an MSP environment
  • Strong experience with Microsoft 365 / Office 365
  • Solid knowledge of Windows OS and Active Directory
  • Basic networking knowledge (DNS, DHCP, TCP/IP)
  • Experience working in a SLA-driven, client-facing environment
  • Excellent communication, problem-solving, and multitasking skills
  • Working in a recruitment environment desirable but not essential
    Desirable
  • Exposure to Microsoft Copilot (AI) in Microsoft 365

Why Join Us:


  • Hybrid working: 3 days office / 2 days home
  • Fast-paced, varied MSP environment
  • Immediate start
  • No sponsorship – must have the right to work in the UK
  • Apply today to take the next step in your IT support career!
  • Job Type: Full-time

Benefits:


  • Company pension
  • Private dental insurance
  • Private medical insurance
  • Sick pay
  • Work from home

Work Location: Hybrid remote in London EC4N

  • Experience
    Required
  • Employment
    Full-time
  • Salary
    £30,000 – £35,000 yearly
  • Starting time
    Immediate start!

pin iconKing William Street, London

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EngineerLondon

MSP • Private individual

Hiring on JOB TODAY since April, 2026

We are a professional managed service provider (MSP) based in London, delivering reliable IT support, infrastructure management, and cybersecurity services to a wide range of business clients, in particularly recruitment agencies.

Madhvi K. avatar icon
Madhvi K.Active 4 hours ago
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