Incident Problem Analyst/ Manager
14 hours ago
London
Our client is one of leading financial service companies. They are looking for Incident & Problem Analyst & Manager to join the teams in London. Permanent, 3 days in office. Salary is up to £100k+ bonus + benefits. Functions: • Ensures Incident/Problem Management Processes are followed., • Works independently on a range of complex tasks, which may include unique situations., • Conducts independent analysis and assessment to resolve strategic issues., • Builds effective relationships with internal/external stakeholders., • Ensures alignment between stakeholders., • Breaks down strategic problems and analyzes data and information to provide insights and recommendations., • Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels., • Executes work to deliver timely, accurate, and efficient service., • Executes routine tasks (eg service requests, transactions, queries, etc.) within relevant service level agreements., • Executes work to deliver timely, accurate, and efficient service., • Organizes work information to ensure accuracy and completeness., • Answers inquiries and resolves routine issues or escalates to more senior team members., • Collaborates with internal and external stakeholders to deliver on business objectives., • Maintains current knowledge of CM, Best practices, and trends., • Provides advice to internal business partners and peers to support the completion of processes or activities within established procedures., • Exercises judgment to identify, diagnose, and solve problems within given rules. Qualifications: • Typically, between 5-10 years of relevant experience in the related field of study or an equivalent combination of education and experience., • Graduate degree in Computer Science or a related technical field, or equivalent practical experience., • Expert knowledge of ITIL (v3 or V4) and processes., • Capital Market experience will be an asset., • ITIL Certification required., • Experience analysing and troubleshooting large-scale distributed systems., • ITIL-aligned systematic problem-solving approach, coupled with effective communication skills and a sense of ownership and accountability., • Knowledge and in-depth experience with CM Trading applications and related systems., • Possesses analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy., • Windows/Linux/Cloud, • Strong Jira, • Strong knowledge of all operating processes and supporting applications and policies., • Strong knowledge of Capital Markets applications and Trading technologies., • Occasional Oncall requirement.