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Service Charges and Rent Manager Long Stratton, Norwich, Norfolk Full Time: 37hrs per week We have an exciting opportunity for a Service Charges & Rent Manager to beoperationally responsible for the effective management, administration, and communication of service charges and rent application for 7000+ homes, homeowners, freeholders on estate and garages. Key Responsibilities Include: Develop, implement, and manage the annual service charge budgets for all properties within the Housing Associations portfolio, ensuring accuracy and transparency. Ensure the annual rent and charges are issued in line with regulatory requirements, and best practice. Ensuring all tenants that have a service charge or personal charge receive clear and concise breakdowns of the charges, with transparent explanations for any changes in costs. Ensure that service charge, estate-based charges and utility billing arrangements comply with the relevant laws, regulations, and guidelines, including the Leasehold Reform Act and other housing legislation. Provide clear and transparent communication to residents regarding service charge billing, including responding to queries and explaining charges in an understandable manner. Work closely with contractors, suppliers, and internal teams to support the teams that manage the contracts to ensure that services provided to residents (e.g., cleaning, maintenance, grounds maintenance) are delivered as per the agreed terms and conditions. Lead on the implementation of new systems, tools, or technologies to improve service charge management and resident satisfaction. Deliver a high standard of customer service ensuring customer outcomes are effectively delivered. Our Ideal Candidate Will Have: Educations and Qualifications: Degree level or equivalent relevant professional qualification or qualified by experience (E). Evidence of continued professional development (E) Have or are working towards a Chartered Institute of Housing (CIH) Level 3 or above, or similar (D). Experience: Demonstrable and extensive working in service charge and rents management or a similar role within housing associations, property management, or public sector housing. In depth experience in managing complex variable service charges, estate charges, sinking funds, and diverse rent regimes (Social, Affordable, Intermediate). Understanding of leasehold management, Section 20 consultation processes and managing external third-party managing agents. Understanding of welfare benefits. Extensive experience in operational management and leading a customer facing team. A track record of customer excellence and performance against KPIs Experience of change management and being and subject matter expert for changes in software and systems. Experience of working within a customer-focused environment and handling challenging customer interactions. Knowledge of housing management software and systems used to manage service charge billing and reporting. Experience of modifying and maintaining policy and procedures. Substantive experience of working with and presenting complex financial and compliance reports to governance groups including Tenant Service Committees and Boards. Experience of identifying, interpreting, and implementing changes in response to new legislation or regulations. Experience at forming and delivering strategic roadmap plans including training, quality assurance, and annual plans. Experience in leading customer facing teams and a history of customer excellence & performance against KPIs. Experience of interpreting law and housing legislation as it related to rents, service charge, leasehold management and managing agents to ensure compliance and effective service delivery. Extensive stakeholder management of both internal and external stakeholders. Skills, Knowledge and Abilities: Strong knowledge of government policy, legislation, regulations, in relation to service charges, rents and best practice Strong knowledge of leases, tenancies, legislation, and case law in relation to service charges, sinking funds and rents. Knowledge of developing IT systems for managing service charges & rents. Strong knowledge of the Landlord and Tenant Act 1985 & Housing Acts. Knowledge of the Regulator of Social Housings Consumer Standards (2024) and pending leasehold, shared ownership, and freehold charges reforms. Coaching and leadership skills to enable a team to develop to achieve its full potential. Exceptional ability to translate complex financial concepts into "plain English" for diverse stakeholders, colleagues, and residents. Exceptional customer service skills with a commitment to resolving complex enquiries efficiently and effectively. Strong customer service skills, with a focus on resolving queries and complaints in a timely and professional manner. Strong skills in financial modelling, budgeting, and forecasting Proficiency in using data and insights to drive personalisation transparency, and service improvements. Personal Attributes: Coaching and lea dership skills to enable a team to develop to achieve its full potential. Adopts a collaborative approach and excels in building and maintaining strong stakeholder relationships internally and externally. Strong analytical and problem-solving skills, with the ability to interpret financial data and identify trends or issues. Skilled in gathering and leveraging customer feedback to drive continuous improvements. Exceptional organisational and time-management skills, with the ability to manage competing priorities effectively. High level of attention to detail and accuracy in financial and service charge calculations. Excellent interpersonal and negotiation skills, with the ability to build relationships with internal teams, contractors, and residents. Proficient in Microsoft Office, particularly Excel, and housing management software systems. A proactive approach to continuous improvement and process development. This role may require occasional travel to different properties and meetings across the Housing Associations portfolio. A flexible approach to work may be required during peak times (e.g., annual rent and charge notifications, year-end service charge reconciliation). Please note this role is subject to a Basic Disclosure and Barring Service check TPBN1_UKTJ

Overtime and Saturday work available ?? Immediate start Requirements: Valid CSCS Card Previous construction site cleaning experience Full PPE Good spoken English Reliable and hardworking To apply, call George on 07432157726 Barker Ross Group values diversity and promotes equality.

Local Village school requires 2 x Cleaners in TASBURGH- NORFOLK Monday to Friday Term Time 4pm - 6pm Calendar Monthly pay TPBN1_UKTJ.

Health Cash Plan Permanent, part time (30 hpw), rota system with a Sunday every other weekend.Wilkinson House, Wymondham We cant offer CoS for this role Home, a place where you belong Join us and make a real difference every day.Youll help customers live independently, feel valued and stay connected

Could you be the reason someone smiles? Join us as a Home Care Assistant and make a real difference while building a rewarding career in care.No experience necessary Theres something truly special about helping others live with dignity and joy, especially in their own home.Whether its sharing a cup

A healthcare organization is seeking a qualified Anesthesiologist Assistant to join a collaborative anesthesia care team in Rutland, UK.This role involves assisting anesthesiologists during surgical procedures, conducting patient assessments, and monitoring vital signs.The successful candidate will

The role We are looking for a Care & Support Worker to join us here at Southern Housing on the Isle of Wight! You will work as part of a team providing personalised care and support to residents and people who use our services in line with established care and support plans.You will work with older

BSNI have fantastic opportunities for our Manufacturing client based in Ballymena for Production Operatives!.Flexibility is required to complete overtime on Saturdays.To participate in all aspects of the Operational Excellence approach.To operate as part of the team to achieve the adherence to the d

We are recruiting Production Operatives in the Boston area.You will be working through a recruitment agency at a leading food manufacturing company in the FMCG sector.N \n \nAs a Production Operative, you need to be:\ N \n \n.Flexible to carry out various tasks.Regular work on a 2-2-3 shift pattern,

Production Operative Wanted - Consistent Work & Weekly Pay.Location: Lewes (Whitesmith) | Shifts: Mon - Fri: 09:00 - 17:30 | £12.Night Shifts: Mon - Thu: 18:30 - 06:30 | £12.The Best Connection is a recruitment agency, and this position is being offered on a Temporary basis.As a Production Operati

Seeking a Production Operative for a food manufacturing company in Boston, working day shifts on a 2-2-3 pattern with a pay rate of 12.

Seeking Production Operatives for immediate start in Southend.Operating machinery, maintaining quality, and working as part of a team.

Greets patients, manages patient flow, and provides administrative support to clinicians in a healthcare setting.

Corporate receptionist needed for a global law firm in London, providing 5-star customer service, managing meeting reservations, and supporting administrative tasks.

Greets visitors, manages calls, arranges meetings, handles mail and supports office administration.

Seeking an outgoing and proactive Front of House/Facilities Administrator for a part-time role in London.Responsibilities include welcoming visitors, maintaining office organization, and providing administrative support.

Monday to Thursday 6pm – 6am (all breaks paid).Above National Minimum Wage, Full Time, Monday to Friday, Nights, Ongoing.Search Area: Brassington, Derbyshire.Do you live local to Brassington or do you have your own transport?.Are you looking for manual, ongoing long term work?.Are you looking for

Seeking a Receptionist for a luxury hotel in Devon to manage front desk operations and provide excellent guest service.

Greets visitors, answers queries, manages reception area, and assists with office duties.

Greets visitors, handles inquiries, manages records, and assists with office duties.Requires excellent communication and organizational skills.

Seeking a friendly and organised Receptionist & Administrative Assistant for a busy school front office.Responsibilities include managing reception, supporting daily tasks, and assisting with school communications and events.

Cleaner - Day Shift / Night Shift (Temporary to Permanent).Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.This role is based within a cold storage warehouse environment.You will be working in a freezer, and suitable PPE will be pr

Seeking a Receptionist/Healthcare Assistant for Optical Express in Dartford, UK.Responsibilities include patient testing, discharging, laser technician duties, and general reception tasks.This is a full-time, permanent role with a salary of £25,400.

This role combines front-of-house customer service with facilities support, managing enquiries, and ensuring a welcoming campus environment.

Seeking a Receptionist with Team Assistant duties for a financial services firm in Mayfair, offering training and career growth.

Welcoming guests, handling calls, managing mail and meeting rooms, supporting office events.

Seeking a Laundry Assistant for Colten Care, requiring business insurance for travel, offering career development and pay enhancements.

Seeking an enthusiastic housekeeper to join a gastro pub company, maintaining cleanliness.

Bank Housekeeper needed for Potters Bar Clinic, responsible for cleaning various areas and maintaining high standards in a safe environment.

Responsibilities include cleaning welfare areas, removing debris, sweeping, mopping, and assisting site teams.

The housekeeper will be responsible for general cleaning duties within various areas of the hospital, following trust protocols.

The role will involve cutting, cleaning, finishing, and packing herbs used in cooking, ensuring all products meet quality and hygiene standards.

Production Operative role in food manufacturing in Huntingdon, with shift patterns from 06:00-14:00 and 14:00-22:00, and an hourly pay rate of £12.

Over the course of 100 years, we have continued to refine our suite of solutions, which combines patented chemicals, dosing and dispensing equipment, cleaning machines, services, and digital analysis.

Food Production Operative - Linton.At Job&Talent, we are recruiting for Food Production Operative to work with a leading company in the food manufacturing sector in Linton.You will be working for the client in Linton.As a Food Production Operative you will need to have:.Own transport is required due

Production Operative needed for a paper consumables manufacturer.Training provided, then continental shift work, including machine minding and quality checks.

Production Operative needed for an ongoing, full-time role on the outskirts of Skegness to support a busy season, requiring own transport.

Receptionist needed for luxury hotel in Devon.Responsibilities include managing the front desk and ensuring smooth operations.

Production operative needed to weigh, manufacture, quality check, label, and pack products in a clean room.Requires experience and attention to detail.

Seeking an experienced Suit Specialist for a premium British menswear brand to provide expert advice on tailoring, fittings, and fabrics, building customer relationships and driving sales.Full-time, permanent role with bonus.

We are currently recruiting for a reliable and hardworking Production Operative to join a busy engineering company based in Atherstone on Stour.This is an excellent opportunity for someone looking for stable, long-term work with an early finish every Friday.The successful candidate will be involved

Day Shift - Working any 4 days out of 5 - Monday to Friday - 5:30am to 5:30pmPay Rate - £12.Why Greencore? We're one of the UK's leading creators of convenience food, driven by a simple purpose: to make everyday taste better.As a vibrant and fast-moving business, we're proud to employ over 13,300 t

Production Operative - Days - Anwick.At Job&Talent, we are recruiting for Production Operative - Days to work with a leading company in the food manufacturing sector in Anwick.Essential requirements for Production Operative - Days:.Able to work the day shift 06:00-18:00.

Follows cleaning schedules and safety protocols.

Food Production Operative needed in Wrexham for chilled food preparation for UK retailers.

Sales Assistant role in East Kilbride, Scotland, responsible for customer service, product recommendations, order fulfillment, and general warehouse duties.Requires face-to-face sales and customer service experience.