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Business Unit: Customer Service & Operations Salary range: £68,400 All candidates should make sure to read the following job description and information carefully before applying. • £85,500 per annum Location: UK Hybrid – with regular travel to Glasgow or Gosforth Our Team We want to help colleagues build the skills, confidence and cultural alignment they need to deliver brilliant and memorable experiences for our customers. By embedding continuous learning and linking training to real business outcomes, we aim to create a resilient, future ready workforce that underpins our strategy and drives sustainable transformation across Customer Services & Operations. The Capability & Learning Lead sits within the Resource Planning, Optimisation & Operational Excellence centre within our refreshed Shared Service capability and supports the broader team in enabling consistent and more efficient and effective operations . What you’ll be doing Owning the end-to-end colleague development journey, from induction and onboarding through to in life training, capability uplift and partner alignment. Designing and delivering engaging programmes that build the skills, confidence and cultural alignment needed to deliver Simply Brilliant Experiences Partnering with journey teams and rapid improvement to make sure training translates into sustained performance uplift, linking capability programmes directly to customer outcomes, reducing failure demand and increasing Smile Scores. Embedding continuous capability development so colleagues stay relevant as customer needs, technology and processes evolve Ensuring suppliers and partners are consistently inducted and aligned to Virgin Money’s way of working. Developing frameworks to measure, evaluate and improve the effectiveness of training and capability programmes Leading, coaching and developing a team of training and capability professionals to deliver great outcomes Embedding and championing Virgin Money’s culture through all learning and capability initiatives We need you to have Proven experience leading training, learning or capability function in financial services or complex service industries. Track record of linking learning interventions to measurable business and customer outcomes. Experience leading multi-disciplinary training teams and influencing senior stakeholders Strong understanding of learning and development practices, capability frameworks and performance uplift measurement. Familiarity with operational excellence, customer experience and transformation contexts. Knowledge of supplier training assurance and cultural alignment practices. It’s a bonus if you have but not essential Experience designing and delivering capability programmes within large scale service or transformation environments Experience with digital learning platforms or modern learning technologies that enhance colleague engagement and performance Background in linking learning and performance data to business metrics such as productivity, quality, or customer experience Red Hot Rewards Generous holidays • 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year. 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

The Learning & Development Lead (Operations) will play a pivotal role in building capability, compliance, and a culture of continuous improvement across our operational teams. With end-to-end ownership of the learning cycle, from needs analysis through to evaluation, this new role ensures that our people are trained, competent, and supported to deliver operational excellence. Partnering with the Operations Leadership Team, this role will design impactful programmes, embed compliance, and measure the return on investment of training initiatives. Key Responsibilities Training Strategy & Delivery Own the full operational learning cycle: analyse needs, design solutions, deliver training, and measure impact. Deliver engaging face-to-face training, supported by effective use of our Learning Management System (LMS) and digital learning tools. Champion collaboration, influence change, and partner with operational leaders to embed learning into daily practices. Explore innovative training methods to drive engagement and efficiency, balancing classroom, on-the-job, and digital approaches Benchmark internal practices against industry standards and share insights to continuously raise the bar. 2. Compliance & Training Matrix Develop and embed a robust training matrix that ensures compliance with BRC, HSE, and operational requirements. Manage and report on training compliance, providing data-driven insights to track progress, demonstrate ROI, and drive improvements in completion and engagement. Maintain accurate, up-to-date training records for employees and ensure agency staff meet minimum BRC training requirements (e.g., allergens, hygiene, PPE). 3. Document Control & Standards Facilitate the creation and maintenance of Standard Operating Procedures (SOPs) that are practical, detailed, and embedded within operational practice. Partner with leadership and SMEs to ensure training documents, policies, and SOPs are accurate, current, and regulatory compliant. Continuously evaluate effectiveness of training, using data to measure ROI and drive improvement. 4. Tools & Support Materials Design and develop practical learning tools, resources, and support materials to aid managers and employees in embedding training into day-to-day operations. Provide managers with toolkits to support coaching, on-the-job training, and performance conversations. 5. Risk Management & Continuous Improvement Support ongoing risk assessment reviews, ensuring suitable controls and procedures are in place and effectively communicated through training and SOPs. Facilitate the creation and updating of SOPs in collaboration with subject matter experts. Use data and feedback to evaluate training effectiveness, identify areas for improvement, and introduce new and innovative learning solutions. Explore and champion better ways of delivering learning to enhance both compliance and colleague development. Act as a champion of best practice, setting the standard for what good looks like in operational learning and compliance. 6. People Development & Stakeholder Partnership Partner with the Operations Leadership Team to understand capability gaps and workforce priorities. Contribute to the creation of on-the-job competency-based assessments to support employee growth and performance reviews. Champion a culture of growth, accountability, and operational excellence through learning. Coach and support managers to embed learning and development within their teams. Work in partnership with the People Team to deliver L&D initiatives across wider business as needed. Skills, Experience & Attributes Proven Learning & Development experience, ideally in operational, food manufacturing, or regulated environments. Strong track record in face-to-face training delivery, with the ability to engage, influence, and inspire colleagues at all levels. Experience managing LMS platforms and delivering blended learning solutions. Knowledge of compliance frameworks (BRC, HSE) and experience in developing training matrices. Skilled in reporting and data analysis, with the ability to measure ROI and demonstrate impact. Excellent communication, facilitation, and coaching skills. Highly collaborative, with a continuous improvement mindset. Able to work shifts as needed to engage colleagues across our Operation. Benefits 25 days annual leave plus Bank Holidays Birthday Leave Private Healthcare Bonus Scheme Pension Plan Cycle to Work Scheme Staff socials and events Staff Discount Access to retail discounts Free drinks and snacks onsite Hybrid working: WFH on Fridays (eligible roles) REF-224 525 TPBN1_UKTJ

Senior PPC Manager | Hyper Growth Retailer | Merseyside Zachary Daniels are delighted to be supporting this hyper growth retail business in the appointment of a Senior PPC Manager to bring into their ever growing business. As Senior PPC Manager you will be responsible for managing the day-to-day activity and long-term strategy across our clients PPC channel. Main Roles and Responsibilities: * Develop, execute, and manage paid media campaigns across platforms including Google,Bing, and Criteo, encompassing paid search, shopping, display, remarketing, and video. * Oversee and strategise the allocation of the PPC marketing budget across all of our markets. * Implement and optimise campaigns across multiple languages and regions, tailoring strategies to diverse market dynamics and consumer behaviours. * Constantly review and optimise campaigns to enhance ROAS and other key performance indicators. Utilise advanced strategies and analytics to discover opportunities for increased efficiency and growth. * Analyse performance data and campaign outcomes to refine targeting, messaging, creative elements, and overall effectiveness. * Stay informed on industry trends, tools, and best practices, leveraging this knowledge for continuous improvement. * Conduct A/B testing and other ad testing strategies to enhance ad performance and achieve cost-effective results. * Identify new PPC opportunities and present actionable insights to the business. * Perform additional duties as required within the scope of the role. Requirements, Skills and Experience: * 4+ years' experience of PPC channel management within a fast-paced, in-house environment. * Strong knowledge and experience using key platforms such as, Google Ads, Google Analytics, Bing Ads and Google Tag Manager. * Experience overseeing and managing large PPC channel marketing budgets. * Strong analytical abilities with a data-driven approach to decision-making. * Experience working across UK & EU markets. * In-depth knowledge of the functioning of all digital marketing channels. Salary/Package: * Competitive salary. * Sliding scale annual bonus scheme. * 5% employer pension contributions. * Private healthcare. * 26 days holidays plus bank holidays. * 40% staff discount. * Death in service scheme: 4x annual salary payout. * Free on-site gym. * Free on-site EV chargers. BBBH34379 TPBN1_UKTJ

Who are we : Everton Football Club is one of world sport's most respected and revered names - a by-word for innovation, professionalism and community. During the course of a glittering history spanning three centuries, we have been shaped and guided by our aspirational motto Nil Satis Nisi Optimum - nothing but the best is good enough. One of only three clubs to have been a founder member of both the Football League and Premier League, our Men’s Senior team has played more games in English football's top-flight than any other, winning nine league titles, five FA Cups and a European Cup Winners’ Cup. Our new home is now our state-of-the-art Hill Dickinson Stadium - a 52,769-capacity stadium on the banks of Liverpool’s iconic River Mersey. In doing so, we remain committed to developing and supporting teams across our Men’s, Women’s and Academy set-ups that inspire and continue to compete at the highest level of the game. About the opportunity: We are seeking a highly motivated Partnership Proposition and Performance Lead, which will play a pivotal role within our Commercial Partnerships team. As Partnership Proposition and Performance Lead, you will be responsible for crafting compelling, insight-driven materials that clearly articulate the benefits of partnering with Everton Football Club. Working closely with the Partnership Intelligence Lead, you will leverage data and insights to build impactful narratives that demonstrate how a partnership with Everton can deliver meaningful results for brands. Working across the Club, you will utilise a range of internal resources including commercial research, design, marketing, and data teams, as well as liaising with external agencies where appropriate and operationally, you will support the partnership development team across targeted industries and geographies identified as key commercial growth opportunities. Other key responsibilities include: • Developing compelling partnership proposition materials that showcase the benefits to brands of partnering with Everton FC, • Generating ideas for impactful collateral to support partnership proposition, • Collaborating with the Partnership Intelligence Lead to apply data and insights in building persuasive, evidence-based sales assets, • Aligning all materials with the Club’s commercial growth strategy, • Working with internal teams and external agencies to deliver best-in-class commercial propositions., • Supporting sales outreach across a variety of business categories and markets Who We’re Looking For: You’ll have proven experience in a similar role and an effective approach to problem solving that contributes to the overall performance of a commercial partnerships department, with the ability to be a creative, proactive, detail orientated and motivated to drive commercial growth. This is a fantastic opportunity for someone who understands brands from a creative, strategic and marketing perspective, with an ability to articulate how brand objectives can be achieved through partnership. The successful candidate will demonstrate an ability to create compelling narratives connecting brands to Everton FC through activation, values and positioning and will use relevant data points to build strong commercial cases, as well as having the confidence to support and influence senior stakeholders. If you are passionate about being a part of something transformative and want to play a key role in shaping the future of Partnerships delivery in football, alongside an ambitious spirit suited to operating in a fast-paced environment, then we would love to hear from you! This position is a permanent opportunity, working 35 hours per week with the closing date for this role being Tuesday 28th October 2025. The location for this role will be between the Club’s iconic headquarters in the Royal Liver Building in Liverpool, with the opportunity to work flexibly with our Hybrid working approach. We reserve the right to close this vacancy early should we receive a substantial amount of applications. Everton Family Safer Recruitment Practices The Everton Family is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. This role is subject to both evidence and verification of relevant qualifications including ___ to work in the UK which will be discussed with you if your application is successful. Equity & Inclusion Everton is committed to ensuring everyone is respected, celebrated, and empowered for who they are, regardless of their identity. We welcome applications from people with diverse backgrounds, and those from racially diverse communities. We are dedicated to supporting the physical and mental/emotional wellbeing of all our people. Should you have a disability or long-term health condition and require reasonable adjustments to be made to the application/interview/onboarding process, please let us know by contacting the Talent Acquisition Team via email - To support our pledge to diversify our organisation and through our commitment to the FA’s Football Leadership Diversity Code, Everton welcomes applications from people of all walks of life. As part of our commitment to Disability, Inclusion and Accessibility we are more than happy to make reasonable adjustments to the recruitment process should you require. Location: Royal Liver Building, LiverpoolSalary: 0Job Type: PermanentJob Reference: R2578

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