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The Role: We’re on the lookout for a strategic and analytical Dialler & Resource Planning Manager to lead the charge in optimising our contact centre operations. This pivotal role will oversee dialler performance, outbound contact strategy, and workforce planning - ensuring our teams are resourced effectively and campaigns run smoothly across predictive, preview and progressive dialling platforms. You’ll be the go-to expert for forecasting, reporting and real-time management, driving productivity and compliance across all contact systems. With a sharp eye for data and a proactive mindset, you’ll play a key role in enhancing agent utilisation and increasing right party contacts. We’re based in Aylesbury and currently work from the office one day a week - every Wednesday. What you'll be doing: • Leading the Workforce Planning function to deliver accurate capacity plans, • Managing inbound and outbound campaigns, including the development of new strategies, • Analysing dialler and contact data to inform tactical and strategic decisions, • Driving improvements in contact rate, talk time and campaign productivity, • Ensuring compliance with internal policies and external regulations, • Providing technical support and contributing to ad-hoc projects, • Creating and reviewing reports to improve performance across contact systems, • Offering timely insights to stakeholders and coaching teams to success What we're looking for: • Proven experience managing dialler systems and contact centre platforms, • Strong analytical skills with high attention to detail, • Advanced Excel and SQL data manipulation capabilities, • Confident communicator with the ability to tailor insights across all levels of the business, • Experience in forecasting across multiple channels and mediums, • Organised, adaptable and able to work to performance targets, • Skilled in coaching and training with a clear, professional approach, • Knowledge of business strategy to inform dialler planning, • Willingness to flex working hours to meet operational demands, • Familiarity with Teleopti WFM (Web and Local versions), • Experience managing hybrid contact centres (home and office-based), • Strong project management skills Why choose Agria Pet: Agria Pet Insurance is one of the UK's leading specialist pet insurance providers. We only provide lifetime insurance for animals, so truly understand and care about our customers and their beloved pets - especially as most of our team are pet parents, and we're all animal-lovers. Our passion for pets means that we are trusted by The Royal Kennel Club, Lloyds and many other significant affinity partners to provide lifetime pet insurance in their names. Working closely with animal welfare organisations, vets and breeders, gives us deep insight on what's best for pets. And we give back too - including supporting hundreds of animal rescues, protecting over 100,000 rescued animals, and through donations of over £2m to animal charities. We are a strong, growing business, having doubled our GWP in the last 5 years, with a supportive ethos and family feel. We became one of the UK’s Best Workplaces™ in 2023, 2024 and again in 2025, we have the top 4 slots on Which? Best Buy pet insurance and we are extremely proud to be the only carbon negative pet insurer in the UK. What we offer: • 25 days annual leave which increases with service, plus bank holidays and an additional day off for your Birthday, • Opportunity to buy/sell up to 5 days annual leave per calendar year, • Contributory pension and Life Assurance scheme, • Access to 25% off insuring your pet with Agria. Friends and family are also entitled to a discount too, • We aim to support the health and wellbeing of all our colleagues so you’ll have access to a Health Cash Plan, mental health support and health and wellbeing platforms, including Headspace, • Free tickets to a huge variety of pet related events, • Complimentary refreshments in our breakout area, • Regular team activities and events arranged by our Employee Forum

Are you a strategic thinker with a passion for customer engagement? Agria is seeking a dynamic Customer Marketing Manager to deliver our customer contact strategy across acquisition, retention, and lifecycle communications. This is a pivotal role that blends creativity, data-driven decision-making,

Watch a trading robotRead the before you post an order or execute itHow to Order aSee a sample Requirements Specification# MT4 Backtesting of Strategy Concepts (10 Years Data + Reports)today, 05:35MQL4I need an MT4 expert to backtest several trading concepts individually, not combined. Only ap

To hear more about the Fraud Strategy and Data Specialist opportunity, get in touch with. To hear more about the Fraud Strategy and Data Specialist opportunity, get in touch with Connor Smyth at Anson McCade on 020 7780 6706. Making sure data integrity doesn't get compromised during technical develo

We re looking for a Senior Data Engineer with strong experience in Azure Data Factory, Business Intelligence and data strategy to join a forward-thinking organisation modernising its data ecosystem. Senior Data Engineer - Azure, BI & Data Strategy. Background in data modelling, data architecture and

We're looking for a Senior Data Engineer with strong experience in Azure Data Factory, Business Intelligence and data strategy to join a forward-thinking organisation modernising its data ecosystem. Design, build and maintain robust data pipelines using Azure Data Factory and the wider Azure Data ec

Financial Data Manager – Elite 3E, SQL, Power BI, Data Strategy, Data Integrity - Global. You’ll be responsible for driving the finance data strategy to improve data accuracy as well as leading the integration with Power BI and Fabric for future reporting. You’ll need to be passionate about da

Diverse problem-solving experience in data strategy, product management, management consulting, internal strategy or a related field within financial services & fintech. The role involves engaging with internal stakeholders, contributing to the strategic direction of data product development, enabli

Head of CRM Strategy & Business Transformation – Global Automotive Data Insights Provider. This global data and analytics business is undergoing a major transformation, with CRM at the heart of its 5-year strategy. Looking to lead a CRM transformation that actually matters? This is a rare opportun