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Central Employment are working with a scaling Online Retail, KBB Interiors brand, as they look to appoint a eCommerce Head of Customer Experience, joining there SLT. Full-time office based, Stockton on Tees Up to £50,000 DOE About the Role We are seeking an experienced and commercially focused eCommerce Head of Customer Experience to lead and shape our end-to-end customer journey. This is a strategic leadership position for someone who has spent several years operating at Head of Customer Experience level within a KBB (Kitchen, Bedroom & Bathroom) e-commerce business and has successfully transformed customer service into a market-leading customer experience function. You will be responsible for developing and delivering the company's Customer Experience strategy, ensuring every customer interaction reflects our brand values while driving customer loyalty, advocacy and commercial performance. Working closely with the Board and senior leadership team, you will use customer insight, data and operational excellence to create a best-in-class experience across all touchpoints. Key Responsibilities · Develop and execute a company-wide Customer Experience strategy aligned to business objectives. · Present customer performance, insights and strategic recommendations directly to the Board. · Champion a customer-first culture across all departments. · Lead the evolution of customer service into a proactive customer experience function. · Map, analyse and continually improve the end-to-end customer journey. · Own and improve NPS, CSAT, CES and Voice of Customer programmes. · Develop KPIs, SLAs and executive dashboards. · Work cross-functionally with Sales, Marketing, Operations, Logistics and Installation teams. · Lead, coach and develop Customer Experience and Customer Service managers. Essential Experience · Several years' experience as a Head of Customer Experience or equivalent senior leadership role. · Strong background within the KBB industry. · Experience in a fast-paced e-commerce and omnichannel retail environment. · Proven success implementing a customer experience strategy. · Board-level reporting and stakeholder management experience. · Demonstrable improvements in customer satisfaction and operational performance. Technical & Professional Skills · Expert knowledge of NPS, CSAT, CES and Voice of Customer programmes. · Customer journey mapping. · CRM systems and customer analytics. · KPI and dashboard development. · Customer service leadership. · Change management and continuous improvement. Leadership Competencies · Strategic thinking · Commercial acumen · Inspirational leadership · Customer focus · Analytical decision-making · Stakeholder management · Change leadership Key Performance Indicators · NPS improvement · CSAT improvement · Customer Effort Score · First Contact Resolution · Complaint reduction · Customer retention · Service response times · Online review ratings · Employee engagement Qualifications · Degree or equivalent experience. · CX or Customer Service leadership qualifications desirable. · Evidence of ongoing professional development.

Property and Compliance Administrator Salary: Up to £30,000 dependent on experience and skills Hours: Full-time 37 hours per week Monday to Friday Based at Ampleforth YO62 4EN About us We are home to the UKs largest Benedictine monastic community, rooted in the Rule of St Benedict. Our mission is to seek God through prayer and service, and to invite others to experience faith in action. Located in the Howardian Hills near York, the Abbey sits within an Area of Outstanding Natural Beauty and welcomes thousands of visitors each year to its Retreat Centre, Visitor Centre, Shop and Tea Room. The Trust, a registered charity, works alongside the monastic community to support this mission. With around 60 lay staff, the Trust delivers on a five-year strategy, choosing a Future Together, to ensure a sustainable, faith-led future for the Abbey and its valley home. We are looking for a Property and Compliance Administrator. Reporting into the Head of Property Services you will provide comprehensive administrative and operational support, with a strong focus on compliance, Health, Safety & Environmental (HSE) administration, contractor coordination, and property service documentation. The role ensures efficient management of records, statutory compliance processes, reporting, and departmental communications across the property portfolio. Key Responsibilities • Provide day-to-day administrative support to the Head of Property Services., • Manage calendars, meetings, appointments, and departmental correspondence., • Prepare reports, presentations, meeting minutes, and documentation., • Maintain accurate filing systems, databases, and property records., • Coordinate purchase orders, invoices, and expense processing., • Maintain compliance trackers for statutory inspections and certifications., • Monitor expiry dates and ensure timely scheduling of inspections and remedial works., • Assist in the administration of HSE policies, procedures, and reporting systems., • Maintain accident, incident, and near-miss records., • Coordinate HSE training records and certification tracking., • Support risk assessment and method statement (RAMS) administration., • Help ensure contractors and suppliers submit required HSE documentation before commencing works., • Liaise with contractors, suppliers, tenants, and internal departments., • Schedule maintenance visits, inspections, and service appointments., • Track completion of reactive and planned maintenance works., • Assist with contractor onboarding and documentation checks., • Monitor service level agreements (SLAs) and escalate outstanding issues where necessary., • Assist in analysing service performance data and identifying trends., • Support budget tracking and invoice reconciliation where applicable. We are looking for someone who has; • GCSEs (or equivalent) including English and Maths., • Own transport required located Ampleforth, • Previous experience in an administrative role., • Strong organisational and multitasking skills., • Excellent written and verbal communication skills., • Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook., • Experience maintaining confidential and accurate records., • Ability to prioritise workload and meet deadlines. Desirable • HSE or compliance-related training/certification advantageous., • Business Administration qualification desirable., • Experience within property, facilities management, housing, or maintenance environments., • Knowledge of compliance and HSE processes., • Understanding of UK health and safety legislation and property compliance requirements. What we offer • Up to 8% employer-matched pension, • Life assurance, • Free lunch during working hours, • Free on-site parking, • 20% discount at the Tea room and Abbey Shop, • Christmas Closure, • Historic Houses and Yorkshire Great Houses, Castles and Gardens passes to borrow, • Employee Assistance programme, • Retail savings platform, • 50% discount on fitness suite, swimming and other activities at St Albans Centre The Trust is committed to the highest standards of safeguarding. All appointments are subject to a DBS check and satisfactory references. If you enjoy working in a friendly, peaceful atmosphere, meeting new people, being part of a hardworking team, then this is perfect for you! Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. JBRP1_UKTJ

Senior Developer - Middlesbrough Altrad are currently looking for a Senior Power Platform Developer to join our team. This is an exciting opportunity to design, develop and support enterprise business applications and system integrations using Microsoft Power Platform, SQL and Azure technologies. You will play a key role in delivering secure, scalable and high-performing solutions that automate business processes and integrate with core enterprise systems, while providing technical leadership and mentoring to junior developers. Key Deliverables: Design, develop, test and support business applications using Microsoft Power Apps and Power Automate. Build maintainable Canvas Apps using well-structured and reusable Power Fx. Develop Model-Driven Apps and Microsoft Dataverse solutions where appropriate. Translate business requirements into secure, scalable and supportable technical solutions. Design and implement integrations using REST APIs, webhooks, custom connectors and Azure Logic Apps. Develop and maintain SQL queries, views and stored procedures across SQL Server, Azure SQL and Dataverse environments. Design reliable transactional processes with robust validation, logging, error handling, retry mechanisms and auditability. Deploy solutions across development, test and production environments using structured release processes. Utilise Power Platform solutions, source control and Azure DevOps to support application lifecycle management. Review technical designs and development work completed by other team members, ensuring adherence to development standards and best practice. Establish reusable development patterns, coding standards and technical governance. Mentor and support junior developers and graduates, providing practical technical guidance and knowledge sharing. Troubleshoot and resolve issues across applications, workflows, databases, APIs and integrated systems. Contribute to the continual improvement of development practices, platform governance and solution quality. Ensure applications are designed with security, maintainability, performance and operational support in mind. Key Requirements: Demonstrable commercial experience developing production applications using Microsoft Power Platform, including Power Apps and Power Automate. Strong experience developing Canvas Apps and writing efficient Power Fx. Strong SQL development skills with experience of SQL Server and/or Azure SQL, including relational database design and data modelling. Experience integrating enterprise applications using REST APIs, JSON, Azure Logic Apps and related technologies. Experience designing and supporting transactional applications with robust validation, logging and error handling. Experience managing Power Platform environments, solutions and structured deployment processes. Experience using source control, release management processes and supporting production applications. Strong analytical, problem-solving and communication skills. Experience reviewing technical designs and mentoring or supporting other developers. Experience developing Model-Driven Apps and Microsoft Dataverse solutions. Knowledge of custom connectors and webhooks. Experience with Power Platform Pipelines and/or Azure DevOps deployment pipelines. Experience with Azure API Management, Service Bus or Event Grid. Knowledge of Azure Key Vault, Managed Identities and Microsoft Entra application registrations. Understanding of Power Platform governance and environment strategy. Experience integrating with Dynamics 365, Business Central or other ERP, Finance, HR or operational systems. Exposure to Microsoft Fabric, Azure Data Factory or Azure Databricks. About Us At Altrad, our people create endless opportunities. We are the leading provider of support services transforming our nations critical infrastructure to operate safely and sustainably. With over 16,000 talented people across our region, we provide the full spectrum of critical services including consulting, design, engineering, construction, asset life optimisation through to decommissioning, for industries both onshore and offshore. Why Join Us? Work on high-impact projects within a leading organisation. Competitive salary and benefits package. Opportunities for career growth and professional development. Collaborative and dynamic work environment with a focus on innovation and excellence. As an employer, we are committed to promoting and protecting the physical and mental health and wellbeing of all our people. Inclusivity Statement We are committed to making our recruitment process accessible and inclusive. If you require any adjustments at any stage – including interviews or assessments, please let us know. We’re happy to discuss what would help you take part fully

Wolviston Management Services are recruiting on behalf of Tioxide Materials Ltd for a number of exciting Mechanical Engineering Opportunities at their manufacturing facility in Greatham, Hartlepool, please see details below; Job Purpose: We are seeking talented mechanical engineering professionals to support the safe, reliable and compliant operation of a major chemical manufacturing site. Opportunities are available within the manufacturing plant as Mechanical Engineers and Reliability Engineers, as well as within the Capital Projects Team, supporting the delivery of site investment, asset replacement and improvement projects. These roles work closely with Production, Maintenance, Engineering, Technical, Planning, Stores, Workshop teams, Technical Authorities, specialist service providers and wider site functions to improve plant availability, strengthen asset integrity and deliver practical engineering solutions in a high-hazard manufacturing environment. Roles and Responsibilities: ◆ Mechanical Engineering Support: Provide technical mechanical engineering support to plant teams by troubleshooting equipment issues, specifying mechanical and pressure system repairs, supporting planned maintenance and outages, assessing engineering risks associated with plant modifications, and contributing to continuous improvement, safety, compliance and long-term asset integrity. ◆ Capital Project Delivery: Support capital projects through mechanical design, equipment specification, installation, commissioning and handover activities, ensuring solutions meet site engineering standards and deliver sustainable business benefits. ◆ Reliability Improvement: Lead reliability improvement initiatives by identifying poor-performing equipment, analysing failure trends and implementing practical actions to reduce repeat failures, improve maintenance effectiveness and increase plant availability. ◆ Asset Performance Optimisation: Apply reliability engineering techniques including root cause analysis, defect elimination, failure mode reviews, maintenance strategy optimisation, condition monitoring and asset performance analysis to support safe, compliant and cost-effective operations. ◆ Risk & Safety Management: Provide mechanical engineering input into safety reviews, risk assessments, safety committees and incident investigations. Assess plant modifications to help manage engineering risks linked to process technology, equipment, operating methods and maintenance activities. ◆ Cross-Functional Collaboration: Work effectively with Production, Maintenance, Planning, Engineering and Technical teams to develop robust engineering solutions and support operational excellence across the site. Experience and Qualifications: Essential Degree qualified in Mechanical Engineering, Reliability Engineering, Asset Management or another relevant engineering discipline. Chartered Engineer status or actively working towards Chartered status. Minimum 5 years' experience within an Upper Tier COMAH manufacturing, chemical, process or similar high-hazard industrial environment. Strong technical knowledge of mechanical equipment, pressure systems, plant reliability, maintenance strategy optimisation and equipment failure analysis within a manufacturing or process plant setting. Experience supporting plant troubleshooting, planned maintenance events, outages, emergent work, safety reviews, risk assessments, incident investigations and engineering change assessments. Proven ability to analyse technical problems, identify root causes and implement corrective, preventative or improvement actions that deliver measurable business benefits. Experience using maintenance, inspection, failure history or condition monitoring data to identify improvement opportunities and support evidence-based decision making. Strong communication and influencing skills, with the ability to work across Production, Maintenance, Planning, Engineering and Technical teams without direct line management authority. Desirable Experience delivering capital projects within a COMAH or chemical manufacturing environment. Experience with Root Cause Analysis (RCA), Reliability Centred Maintenance (RCM) or condition monitoring techniques. Knowledge of pressure systems regulations and mechanical integrity management. Chartered Membership of a relevant engineering institution. Benefits We offer a Workplace Pension Scheme via Legal & General, there is a 4% minimum employee contribution, the company will match your own contributions up to a maximum of 8%. We also allow employee Additional Voluntary Contributions to help you save for the future. Private Medical Insurance (optional), Life Assurance and Income Protection are all included as contractual benefits with us, providing desired security where it matters most. About the Organisation Tioxide manufactures premium-performance titanium dioxide (TiO2) pigments, marketed under the TIOXIDE® and DELTIO® brands, and supplied to customers worldwide across a range of essential applications. Headquartered in Stockton-on-Tees in the UK, Tioxide combines more than 50 years of manufacturing heritage with advanced technical expertise, strong customer partnerships, and a commitment to continuous innovation. As a wholly owned subsidiary of LB Group, the world's leading TiO2 pigment and titanium sponge manufacturer, Tioxide is entering an exciting new chapter. As the business continues to evolve, we are welcoming new talent to help build on our strong heritage and contribute to our future success. At Tioxide, you'll have the chance to make a real impact in a business where people work together, take ownership, deliver on their commitments and continually look for better ways of doing things. Whether you're starting your career or bringing years of experience, you'll be joining a business with a proud history, a supportive team and a clear vision for the future

Technical Sales – Automotive Aftermarket / Collision Repair – North East Ideal location – Sheffield upto Newcastle The Ideal Candidate will: Ideally have hands on experience of aftermarket automotive body repair processes and methods, however strong surface finishing experience from other sectors will be considered. Have strong communications skills, being able to speak comfortably in both a technical and sales environment Will be able and comfortable leading product trials in customers Will be computer literate, able to use Microsoft Office packages to manage data and present relevant information to both our Client and their Customer and Colleagues. The role This is a fantastic opportunity to join a world leader in surface finishing products, being the technical lead in an established territory of Industrial customers, supporting the sales team in predominantly Automotive Aftermarket applications. In this role, you will be visiting customers, and working with the sales team and channel partners to: High-Quality Technical Support, Training and Product Expertise to Collision Repair Customers Actively Contribute to Sales Growth Support the Sales Strategy for the Sector Help to Secure and Expand Sales Across Regional and National Accounts Our Client Our Client is a world leader in surface finishing technology. They offer a wide range of solutions for surface finishing and precision sanding. They specialise in total solutions in which the abrasives are supplemented by innovatively designed machines and polishing compounds. Main Duties: Technical Support Deliver technical support for national accounts, distributors and end-users as required. Provide product training for new and existing groups, including demonstrations, best-practice guidance and process improvement. Conduct on-site trials, audits and KPI measurements (Process, Products & Tooling). Complete product testing and develop bespoke core product lists aligned to customer needs. Build strong working relationships with our clients Field Sales Teams and Sales Support Maintain strong relationships with key influencers and decision-makers within distributor networks and national end-user groups. Provide technical input to support tender opportunities, trials and onboarding of new bodyshop groups. Sales Work closely with colleagues across Technical, Sales, and Support functions to ensure alignment and coordinated customer service. Contribute to business development by helping to “farm” existing accounts and support the growth of new opportunities. Conduct joint customer visits with Sales Managers and Regional Field Sales Teams to support product adoption and expand our clients market position. Up-sell and cross-sell relevant our clients products where appropriate, ensuring technical justification and value-based recommendations. Ideal Qualifications and Experience A solid technical background in the surface finishing sector Knowledge of AOEM sectors Existing B2B sales experience within a technical environment Ability to demonstrate abrasives and finishing technologies Ability to speak with Business Owners, Procurement Teams, Channel Partners and Shop Floor Operatives, whilst build trust and long term relationships at same time * Proficient experience in Microsoft Outlook, Excel, Powerpoint & Teams The role requires the employee to be physically capable of: Driving between 30-40,000 miles p.a., Lifting heavy items in and out of company vehicles, Manning trade and exhibition stands for consecutive days, Handling and demonstrating power tools, abrasives and polishes, Walking around customer / end-user premises and sites, You will be required to spend up to approximately 4-8 days a month away from home

Job Title: Head of Marketing Reports To: Managing Director of JMAC Hire & Sales Package: Basic salary up to £75,000 plus a car allowance (£700 per month) and up to 15% bonus The Role The Head of Marketing will be responsible for the management and organisation of the marketing function within the Group, with direct responsibility for multiple businesses’ online presence and marketing strategies. Working alongside the Managing Director of Hire & Sales, the role will influence strategic decisions, make financial sense of new opportunities, and suggest new ideas through the use of analytics and ROI versus marketing spend. Marketing reporting processes and systems require development through the continual improvement of reporting output. The role will drive change and maximise brand awareness and ROI within the marketing function, while increasing efficiency and maintaining and increasing effectiveness. Key Responsibilities Strategy & Growth • Support the Group’s business growth goals through developing and leading effective marketing strategies, • Establish new and innovative ideas to drive growth and brand, • Identify activities and opportunities globally that will allow recommendations on future business decision-making and proactive planning, • Support management in strategy and performance through brand and marketing awareness Digital, Brand & Campaigns • Further develop and drive the digital strategies within the Group to take advantage of brand opportunities for our products and services, • Explore new technologies to understand how the department can be continually developed, • Work closely with the National Sales Manager to effectively campaign to push certain products in the market, • Improve and develop website content, brand awareness, and marketing documentation to be used by the Group’s operational and sales teams nationwide, • Analyse consumer behaviour and adjust email and advertising campaigns accordingly Reporting, Analytics & ROI • Evaluate and remain aware of key market data and customer needs to ensure that our marketing strategies are effective, • Work with external marketing resources (e.g. social media, website) with a real focus on ROI, reporting results to the Managing Director on a regular basis, • Produce timely and accurate monthly reports showing the performance of the marketing function, • Take ownership and delivery of a robust strategy and reporting function to the Directors and senior management, with commentary and advice on findings, • Explain complex analytical data (SEO, PPC and various social campaigns) clearly and accurately to other members of the team in order to drive company KPIs and compliance across the business, • Support the development of reporting and tools used to drive functional Key Performance Indicators and marketing spend aimed at maximising company performance, • Measure and report on the performance of marketing campaigns, gaining insight and assessing against goals Budget & Commercial Management • Manage budgets and the Group marketing spend per annum across multiple business units Leadership & Collaboration • Play a key role within the management team of the Group, reporting on successes and driving improvements, • Provide marketing guidance to fellow staff, • Develop and maintain strong working relationships with Directors, the senior leadership team, and other departmental managers, to improve awareness of strategic planning and to demonstrate how the marketing approach, strategy, and spend impacts on KPIs, • Work effectively with external companies, including agencies, where required, • Build relationships and work together effectively with all internal departments across all business units

Accenture is seeking a Senior Enterprise AI Value Strategist to advise clients on turning AI and data into measurable business outcomes. The role involves engaging C-suite stakeholders, delivering cross-functional programs across data platforms and AI technologies, creating commercialization opportu

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Accenture UK is seeking a Senior Enterprise AI Value Strategist to advise clients on creating and capturing value from AI and data. You will define enterprise-wide AI strategy, develop value cases and roadmaps, shape operating models, and embed Responsible AI to drive measurable business outcomes. Y

We are seeking an experienced and dynamic data transformation leader to drive strategy and execution for the international data book of work, across products, functions, data teams, legal entity boards and regulators. Data Governance, Data Management, Data Quality, Internal Controls, Management Repo

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WTW’s Pensions Data Solutions team seeks a senior Pensions Data Consulting Director to lead client engagements, shape data strategies and drive growth across UK Defined Benefit schemes.

Job Family Group:Data Governance------------------------------------------------------## Job Family:Data Governance Foundation------------------------------------------------------## Time Type:Full time------------------------------------------------------## Most Relevant Skills**Data Go

Citi in London and New York seeks a senior leader to head Business Data & Technology Management, shaping the integrated data and technology agenda for Markets. You will establish robust data governance, drive strategy and architecture, and serve as a strategic adviser to Markets leadership while coo

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We are seeking an experienced and dynamic data transformation leader to drive strategy and execution for the international data book of work, across products, functions, data teams, legal entity boards and regulators. The team’s mission is to ensure international data requirements are met or mitig

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You define enterprise, industry-specific and function-specific AI and data strategy, develop value cases and roadmaps, shape AI and data operating models and platform strategy, embed Responsible AI, and lead tech-driven transformations. Define and structure an organization’s data and AI strategy t

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Translate complex data concepts for stakeholders and contribute to the company's data strategy, promoting data-driven innovation within the media industry. DTA is responsible for servicing clients with best-in-class data solutions, data strategy, analytics, technology and AI solutions to drive clien

Citi in London seeks an experienced data transformation leader to drive strategy and execution for the international data book of work, spanning programs, regulators and legal entities. This senior director role reports to the London-based International Data Lead and requires a hands-on approach to

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You will collaborate with senior stakeholders, communicate complex findings clearly, and mentor junior analysts while shaping WPP's data strategy. You will own the design of robust measurement frameworks, guide client conversations, and work with data engineers to automate solutions.

Quilter plc is a leading wealth management business seeking a Chief Data Officer to lead the creation and delivery of a Quilter-wide data strategy. Reporting to the CTO, you’ll build a high-performing data organisation, establish modern data platforms, governance and responsible AI, influencing Bo

Citi seeks a senior leader to define and drive the international data strategy and execution across regulated domains and entities. This director-level role partners with boards, regulators, and global data teams to deliver multi-year programs and robust data governance in a complex environment. You

You will oversee end-to-end data incident handling and drive continuous improvement in a confidential environment. EY is seeking a Director to lead the UK Data Incident Investigations capability, shaping operating models, standards and governance for incident triage and investigation.

Paysafe seeks a Marketing Technology Director to lead the strategy, governance, and evolution of its global MarTech ecosystem. You will own the end-to-end stack, drive data enablement, and champion AI-driven capabilities powering brand, consumer, and merchant growth. Collaborating with Operations, D

The role focuses on driving technical excellence, mentoring teams, and shaping strategy while delivering high-performance, low-carbon outcomes for clients. You will own electrical design across feasibility to handover, define power architectures, and coordinate multi-disciplinary interfaces with mec

Join our Data & AI Strategy team and help leading organisations unlock the full potential of AI and data. From strategy development and innovation to large-scale delivery and value realisation, you'll have the opportunity to make a meaningful impact while developing your career alongside industry-le

The Director, Data Strategy reports to the SVP of Global Reporting and is responsible for executing the Global reporting roadmap, leading implementation of global reporting solutions across assigned brands or markets, and operationalizing the measurement framework day to day. Data Strategy Director

Their work spans data maturity assessments, data quality and condition diagnostics, governance and operating model design, and data investment prioritisation. Strategy Consultant - Data Assets. The work varies by engagement: one project might involve gathering and analysing data to assess how mature

Join our Data & AI Strategy team and help leading organisations unlock the full potential of AI and data. From strategy development and innovation to large-scale delivery and value realisation, you'll have the opportunity to make a meaningful impact while developing your career alongside industry-le