It manager jobs in Middlesbrough

Are you looking to kick-start a new career? We are recruiting for companies who are looking to employ our Project Management Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee upon completion. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is broken down into 3 easy steps. Online Training Complete a selection of professional, accredited and industry recognised Project Management courses by including Prince2 & Agile. The training is delivered via video tutorials, presentations and quizzes through a portal that you study from home. Practical Training Now that you have learned all the theory it’s time to start applying that into practice so that you have the required experience to start within the industry. Our expert Project Manager tutor will provide you with 2 case scenarios for you to complete that will be based on real-world situations. Official exams At this final stage, we will prepare you to take your official Prince2 & Agile Foundation exams. The exams can be taken at one of the approved test centres across the UK or online from your own home. PM Role Through our range of partnerships throughout the UK with Project Management organisations, we are able to place you into an entry level role within your local area. You will be working as either a Project Coordinator or Project Administrator (£25K-£45K starting salary). At a one off cost of £1499, or a deposit of £212 followed by 10 interest free monthly instalments of £148, this represents a great opportunity to start a rewarding career in Project Management and have a real career ladder to start climbing. If you are not offered a role at the end of the training we will refund 100% of your course fees. Apply now and one of our friendly advisors will be in touch.

As a Customer Services Manager, the work duties includes: 1. Help to build good customer relations. 2. improve customer service experience, create engaged customers and facilitate organic growth; 3. Training and managing customer service assistants and representatives; 4. Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs; 5. Establishing customer service policies and procedures; 6. Staying updated on developments in the customer services field; 7. Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback 8. Develops and implements policies and procedures to deal effectively with customer requirements and complaints; 9. Discuss customer responses with other colleagues with a view to improving the product or service provided; 10. plans and co-ordinates the operations of help and advisory services to provide support for customers and users; 11. Taking ownership of customers issues and following problems through to resolution; Keep accurate records and document customer service actions and discussions; Control resources and utilise assets to achieve qualitative and quantitative targets; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Coordinates with sales department to incorporate plans to increase customer satisfaction; Maintain confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers; Produce written information for customers, often involving the use of computer packages and software; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Key Skills involves: · Proven working experience as a Customer Service Manager; · Experience in providing customer service support; · Excellent knowledge of management methods and techniques; · Strong leadership skills to work with people within the organisation with different skills; · Proficiency in English and other languages; · Working knowledge of customer service software, databases and tools; · Awareness of industry’s latest technology trends and applications; · Ability to think strategically and to lead; · Strong client-facing and communication skills; · Advanced troubleshooting and multi-tasking skills; · Customer service orientation; Managing a team of customer service staff; Handling face-to-face enquiries from customers; Dealing with customers who are upset or angry may be stressful; Communication and Excellent IT skills; Creative thinking, to be able to come up with new ideas to improve customer service standards.

As an office manager, you'll need to: Use a range of software, including email, spread sheets and databases, to ensure the efficient running of the office Organize office operations and procedures Coordinate with IT department on all office equipment Ensure that all items are invoiced and paid on time Manage contract and price negotiations with office vendors, service providers and office lease Manage office G&A budget, ensure accurate and timely reporting Provide general support to visitors Assist in the on boarding process for new hires manage online and paper filing systems develop and implement new administrative systems, such as record management record office expenditure and manage the budget organise the office layout and maintain supplies of stationery and equipment maintain the condition of the office and arrange for necessary repairs organise and chair meetings with staff - in lower-paid roles this may include typing the agenda and taking minutes, but senior managers usually have an administrative assistant to do this ensure adequate staff levels to cover for absences and peaks in workload, often by using temping agencies delegate work to staff and manage their workload and output promote staff development and training implement and promote equality and diversity policy write reports for senior management and deliver presentations respond to customer enquiries and complaints review and update health and safety policies and ensure they're observed check that data protection laws are being adhered to in relation to the storage of data, and review and update policies arrange regular testing for electrical equipment and safety devices attend conferences and training manage social media for your organisation OFFICE MANAGER Key Skills involves: Excellent time management, initiative and approachability Ability to multi-tasking and prioritise work Excellent organisational and time-management skills Attention to detail and problem solving skills Excellent written and verbal communication skills Strong organizational and planning skills in a fast-paced environment A creative mind with an ability to suggest improvements knowledge of Microsoft Office(Word, PowerPoint, Excel, Outlook) and other commonly used office packages is must required strong IT and typing skills the ability to prioritise tasks and work under pressure good team working skills and the confidence to lead and motivate a team the ability to manage your workload and supervise others concurrently excellent interpersonal, oral and written communication skills, with the ability to converse at senior and board level negotiation and relationship-building skills attention to detail flexibility and adaptability to changing workloads a problem-solving approach to work project management skills a familiarity with legislation in the areas of employment, equality and diversity, and data protection - this is useful, but not essential. Qualification Seeking: There is no educational requirement for this job. However, if the potential employee possesses any certificate or diploma or equivalent qualification in a subject such aseconomics and business can be beneficial; although entry with other academic qualifications and/or significant relevant experience is possible. 2-3 years of experience in the relevant field is compulsory.