Group Memory Care and Lifestyle Specialist
hace 2 días
London
Reportingto:DirectorofOperations Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements. ProfessionalStakeholders:GroupClinicalSpecialist,HeadofOperations,HospitalityManager,Clinical Lead and Nurse Manager, Lifestyle Partners RolePurpose The Group Memory Care & Lifestyle Specialistwill lead the development and delivery of exceptional, evidence-informed memory care and lifestyle experiences across Loveday. The role brings together specialistdementiaknowledge,meaningfulengagement,memberexperienceandluxuryhospitalityto ensure every member is known as an individual and supported to live with meaning, purpose, choice, dignityandconnection.Thisisahighlyvisible,hands-ongrouprole.Thepostholderwillsetstandards, coach teams in practice, support complex members and families, audit quality, develop innovative programmes and ensure that lifestyle is embedded within everyday care rather than treated as a standalone activities function.Working closely with physicians and healthcare experts. RoleResponsibilities • Group-widememorycarephilosophy,standardsandpractice., • Thequality,breadthandpersonalisationoflifestyleandmeaningfulengagementacrossall residences., • Memorycareenvironments,routinesandapproachesthatpromoteindependence,orientation, comfort and wellbeing., • CoachinganddevelopmentofLifestyleteamsandsupportforcare,nursingandhospitality colleagues in delivering meaningful engagement., • Memberlifehistories,preferences,interestsandroutinesbeingtranslatedintoindividualiseddaily experiences promoting the Legacy Hub to ensure maximum usage, • Specialistsupportformembersexperiencingdistress,changesinbehaviour,transitionorincreased cognitive need., • Familyeducationandengagementrelatingtodementia,memorycareandmeaningfuloccupation., • Qualityassurance,audits,actionplansandcontinuousimprovementrelatingtomemorycareand lifestyle., • Groupevents,partnershipsandexternalrelationshipsthatenhancememberexperienceleverage Lovedays depth of relationships with healthcare stakeholders, • DevelopmentofinnovativeapproachesthatdistinguishLovedayasaleaderinluxuryseniorliving and memory care., • WorktounderstandhowtheGellerCommissionreportcanbeleveragetomaximisetheresearch and impact on our work. MemoryCareLeadership • Actasthegroupsubject-matterspecialistfordementiaandmemorycare,promoting compassionate, evidence-informed and person-led practice., • DevelopandmaintainaclearLovedaymemorycareframeworkthatreflectsclinicalbestpractice while remaining consistent with the Loveday member experience., • SupportRegisteredManagersandclinicalteamswithcomplexpresentations,includingdistress, anxiety, changes in behaviour, communication difficulties and transitions., • Promotenon-pharmacologicalapproachesandmeaningfuloccupationaspartoftheresponseto distress and unmet need., • Reviewthelivedexperienceofmembersreceivingmemorycareandidentifyopportunitiesto improve routines, environments, communication and engagement., • Supportteamstounderstandthepersonbehindthediagnosis,includingbiography,relationships, occupation, culture, interests, preferences and lifelong routines. Lifestyle&MemberExperience • Set the group standard for an exceptional lifestyle proposition, ensuring programmes are sophisticated,varied,purposefulandtailoredtotheindividualslivingwithineachresidence., • Movepracticebeyondatraditionalactivitiescalendarbyembeddingmeaningfulengagement throughout the member's entire day., • Ensuremembershaveopportunitiesforphysical,intellectual,cultural,creative,socialandsensory engagement, alongside quieter individual pursuits., • Championchoiceandspontaneity,ensuringlifestyleprogrammesrespondtomembersratherthan expecting members to fit our schedule., • Workwithhospitality,culinary,careandclinicalteamstocreatejoined-upexperiencesreflectinga private members' club standard of service., • DevelopsignatureLovedayexperiencesandpartnershipsappropriatetotheinterestsand expectations of members. QualityAssuranceandGovernance • Undertakeregularmemorycareandlifestyleauditsacrossresidences,includingobservationof practice and member experience., • Produceclearactionplans,monitorcompletionandescalaterecurringormaterialconcerns., • Usememberfeedback,familyfeedback,incidents,complaints,observationsandqualitydatato identify themes and opportunities for improvement., • SupportresidencesindemonstratingstrongevidenceagainstrelevantCQCqualitystatements, particularly person-centered care, dignity, choice, independence and responsive care., • Contributetogroupgovernancereportingandprovideassuranceonmemorycareandlifestyle standards., • Supportpreparationforregulatoryinspections,internalqualityreviewsandduediligenceactivity where required. Training,Coaching&Culture • Coachcolleaguesinrealtime,modellingexceptionalinteractionswithmembersratherthanrelying solely on classroom training., • Developanddeliverpracticaltrainingindementiacommunication,meaningfulengagement,life story work, responding to distress and creating purposeful days., • SupportinductionandongoingcompetencydevelopmentforLifestylecolleaguesandotherrelevant team members., • Identifystrongpracticeandcreateopportunitiesforittobesharedacrossthegroup., • Buildacultureinwhicheverycolleagueunderstandsthatcreatingameaningfuldayiseveryone's responsibility. FamiliesandExternalPartners/Stakeholders • Providespecialistguidancetofamilieswhereappropriate,helpingthemunderstandchanges associated with dementia and how they can remain meaningfully connected., • Supportresidenceswithsensitiveorcomplexfamilyconversationsrelatingtomemorycareand member wellbeing., • Developrelationshipswithrelevantculturalorganisations,therapists,specialists,community partners and dementia experts., • RepresentLovedayprofessionallyatappropriateevents,forumsandpartnershipmeetings. ContinuousImprovementandInnovation, • Keepabreastofdevelopmentsindementiacare,cognitivehealth,lifestyle,technologyand therapeutic approaches and assess their relevance for Loveday., • Pilotandevaluatenewinitiativesbeforerecommendinggroup-wideimplementation., • Identifyopportunitiesfortechnologytoenhanceindependence,engagement,communicationand quality of life without replacing human connection., • ContributetothecontinuedevolutionofLoveday'spropositionandpositioningasaleaderin exceptional later-life care. EssentialExperience • Significantexperienceindementia,memorycare,olderpeople'sservicesoracloselyrelated specialist field., • Strongunderstandingofperson-centereddementiapracticeandtherelationshipbetween cognition, environment, communication, occupation and wellbeing., • Experienceofleading,coachingorinfluencingteamsacrossmultipleservicesordepartments., • Abilitytoobservepractice,identifyriskorpoorstandardsandtranslatefindingsintopractical improvement., • Excellentcommunicationskillswiththeconfidencetoengagemembers,families,frontline colleagues and senior leaders., • Anaturallywarm,engagingandhighlyprofessionalapproach,combinedwiththeconfidenceto challenge constructively., • Strongorganisationalskillsandtheabilitytoworkindependentlyacrossmultiplelocations., • Commitmenttodeliveringexceptionalstandardswithinapremiumserviceenvironment. Desirable • Relevantprofessionalqualificationinnursing,occupationaltherapy,psychology,dementiastudies, social care, therapeutic recreation or a related discipline., • Recogniseddementiaspecialisttrainingorpostgraduatestudy., • Experiencewithinluxuryseniorliving,privatehealthcare,hospitalityoranotherpremiumcustomer environment. xrnqpay, • ExperienceofCQC-regulatedservicesandqualityassurance.