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We’re hiring a Digital Customer Community & Education Manager to join our digital customer engagement team. Familiarity with B2B customer community platforms, content management systems and digital engagement tools. Reporting to the Director of Digital Customer Engagement, this role will be respon

Financial Crime Advisory Manager & DMLRO Salary: £55,000 per annum (28 hours - £44,000 per annum) Hours: 35 hours per week (Will consider 28 hours/4 days a week) Contract: Permanent Location: Hybrid (40% office based West Bromwich) We're made for each other An exciting opportunity to join the West Brom as we launch a new on-line savings capability with the role holder expected to lead financial crime prevention development as we progress our transformation programme over the next 18 months to include our branch and direct originated accounts. As a Financial Crime Advisory Manager & DMLRO, you will be the Society's Deputy Money Laundering Reporting Officer (DMLRO). In addition carry out horizon scanning to identify the key risks within the Society's operations and product offerings in relation to financial crime using gap analysis methods to develop effective systems and controls. The Role holder will be expected to maintain and update where necessary, the Financial Crime Risk Management Framework and Firm Wide Financial Crime Risk Assessment whilst providing oversight support to the Financial Crime Officer. What you'll be doing: Analyse all regulatory output in Financial Crime matters, carrying out Gap Analysis and preparing recommendations and action plans as appropriate where gaps are evidenced/best practice can be adopted. To author and maintain the Financial Crime Risk Management Framework and associated policies as well as carry out the Firm Wide Financial Crime Risk Assessment for the Society. Act as the “product owner/SME” for financial crime whilst the Society undergoes its current digital transformation programme attending all relevant project meetings and working closely with our external third-party partners. Deputise for the Head of Compliance & MLRO as and when required You will be the “face of” the Society in trade and regulator forums and bodies representing the Society with a positive, solution seeking attitude to problem statements (UK Finance and BSA). Maintain an excellent working knowledge of the financial crime guidelines and notes and any other relevant legislation (e.g. JMLSG). Identify risks within the Society and its subsidiary Companies in relation to financial crime and develop effective and proportionate systems and controls. You will be responsible for ensuring that the BSA Fraud prevention Guidelines, JMLSG Guidance and the FCA's Policy and guidance on Financial Crime and all Money Laundering Regulations are interpreted and adhered to within the Society by maintaining the relevant traceability matrix content. The role will also entail regular collaboration with Senior Level Management throughout the Society and you will be expected to maintain a series of regular meetings to share key financial crime learnings, hot topics and general education/awareness. What we're looking for: Current extensive experience of working in financial crime/Anti-Money Laundering related work is essential, with a proven experience within a financial institution. Holder of a relevant Financial Crime/AML qualification (Certificate level minimum). Previous experience of transformation projects including on-line savings applications would be highly desirable. On-line Savings transactional fraud experience would be a distinct advantage. Confident and professional individual, highly motivated and able to work with little direct supervision under own initiative. Excellent communication skills are essential for this role as the role holder will need to communicate clearly and concisely both orally and in writing for an area that is technical and complex. Be able to communicate effectively with a wide range of stakeholders including Senior Management, along with excellent presentation skills. We Value a diverse range of skills and experiences here at the West Brom. So even if you don't meet every single requirement listed in the job description but are passionate about the role, we still encourage you to apply. What's in it for you: We pride ourselves on our development opportunities and always look to promote from within wherever possible, Holiday starting at 175 hours (25 days) plus bank holidays that grow with your time with us and the opportunity to buy or sell up to 5 days holiday each year, 2 paid volunteering days a year, Living Pensions: Pension scheme starting at 5% contribution from you and 7% contribution from us, and we'll match your further contributions up to 10.6% Enhanced maternity, paternity and adoption leave with paid fertility treatment, neonatal and pregnancy loss leave, Life assurance provided by the Society at 4 times your salary, Yearly performance related pay scheme and pay review, Private medical insurance that's discounted when your time with us grows, with the option to include family members, Salary Sacrifice Electric/Hybrid Car Scheme, A Perkbox account – giving you 24/7 access to perks, benefits, discounts, wellbeing tools and loads more! And much more, from flexible working options, wellbeing support and a whole heap of warm West Bromness. Why choose the West Brom? At the West Brom we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life. When we say our people are the West Brom's biggest asset that doesn't mean just viewing them as employees. We're proud of our heritage and absolutely believe that the West Brom is a great place to work. Our employers are the heart of bringing our new vision to life- where our customers and communities own a more secure future. Everyday, through the work they do together and the care they show, they're helping turn that vision into real and lasting. We're a Disability Confident Leader and encourage disabled applicants and all from diverse backgrounds to apply. We'll do what we can to adjust our recruitment journey and offer a guaranteed interview to disabled applicants who meet what we're looking for. If you need any support with applying to one of our roles, get in touch. Do it today and click apply! Please note – We reserve the right to withdraw our adverts earlier than the original published expiry date, therefore if you are interested please submit your application as soon as possible Head Office: 2 Providence Place West Bromwich B70 8AF. The West Brom is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Register no. 104877. ‘the West Brom' is a trading name of West Bromwich Building Society. TPBN1_UKTJ

A recruitment agency seeks a Marketing & Content Co-ordinator for a hybrid role in Wolverhampton.The successful candidate will craft engaging content for social media and email campaigns while managing the content calendar.Experience in digital marketing and tools like Canva and Adobe Creative Cloud

The Digital Strategy Consultant serves as a trusted advisor to enterprise customers, partnering with them to design and execute transformational SEO and GEO strategies that drive measurable business outcomes. This role leads structured discovery, develops multi-quarter strategic roadmaps, and guides customers in building scalable operating models that embed SEO and GEO into their broader digital marketing ecosystem. The Digital Strategy Consultant works cross-functionally with Sales, Customer Success, and Product to ensure strategic alignment, accelerate time-to-value, and support long-term customer growth within the Enterprise segment. Tasks in the roleStrategic Advisory, Discovery & Roadmapping: Serve as a strategic advisor to enterprise customers by leading structured discovery engagements to assess SEO and GEO maturity, operating models, workflows, and organizational readiness. Conduct in-depth opportunity analysis and competitive benchmarking, synthesizing complex insights into executive-ready recommendations. Translate findings into phased, multi-quarter SEO and GEO roadmaps aligned to measurable business outcomes, clearly defining priorities, milestones, and success criteria. Governance, Adoption & Operating Model Transformation: Design scalable SEO and GEO governance frameworks and operating models that enable long-term adoption and cross-functional alignment. Establish scalable standards for workflows, accountability, reporting, and cross-functional collaboration across Marketing, Product, Engineering, and Content teams. Guide customers through change initiatives, stakeholder alignment, and rollout sequencing while diagnosing inefficiencies and recommending process optimizations that increase operational efficiency and reduce friction. Executive Facilitation & Program Leadership: Lead structured workshops, prioritization sessions, and executive briefings to define outcomes and align stakeholders throughout the customer lifecycle, ensuring strategic alignment and long-term value realization.. Track performance against milestones and KPIs, proactively identify risks and implementation blockers, and recommend course corrections as business priorities evolve. Lifecycle Strategy & Growth Alignment: Partner closely with Sales, Customer Success Managers, and Product teams to ensure strategic continuity throughout the customer lifecycle. Identify opportunities for expanded engagement and deeper alignment between customer goals and Semrush capabilities. Act as the voice of the customer by surfacing insights, risks, and product enhancement opportunities that support enterprise digital transformation. Internal Strategy & Methodology Contribution: Contribute to the evolution of internal playbooks, consulting frameworks, and delivery methodologies that increase leverage and consistency across Strategic Services. Share patterns, insights, and best practices to continuously elevate enterprise strategy delivery. 8+ years of experience in digital strategy, SEO and GEO consulting, change management, enterprise advisory, or related roles within SaaS or MarTech environments Proven experience leading structured discovery engagements and translating insights into actionable, executive-level strategic roadmaps Demonstrated ability to design scalable operating models, governance frameworks, and cross-functional workflows Experience influencing senior stakeholders and driving strategic alignment at the Director and VP level. Strong expertise in SEO and GEO strategy, competitive analysis, and performance measurement with the ability to clearly connect strategic initiatives to commercial outcomes. Exceptional facilitation, stakeholder-management, and executive communication skills Ability to identify risks early, manage ambiguity, and re-prioritize initiatives in dynamic enterprise environments Experience working cross-functionally with Marketing, Product, Engineering, and Executive stakeholders Comfortable managing multiple strategic engagements simultaneously while maintaining high-quality outcomes Not required, but a plus Experience with enterprise-level SEO and GEO and digital marketing platforms such as Semrush, BrightEdge, Conductor, Botify, SimilarWeb, or others Familiarity with AI-driven search trends, content strategy frameworks, and advanced analytics integrations Background in digital marketing consultancy or professional services environments Semrush is a brand visibility platform, empowering marketers to command their online presence and create measurable impact. We unify SEO authority and AI visibility, so brands are found, cited, and chosen everywhere search happens. That's how Semrush gained the trust of over 28 million users-from scaling startups to Fortune 500 companies. Some highlights of our success: $470M+ Annual Recurring Revenue with AI products surpassing $38M+ Dollar-based net revenue retention of 104%, as of December 31, 2025 Large deals growing 74% YoY Semrush named a Leader in The Forrester Wave : Search Engine Optimization Solutions, Q3 2025 Exceptional demand for the Enterprise platform, with deals with global giants like JP Morgan, LG, Samsung, TikTok, and others Shared ambition makes a bigger impact. That's why at Semrush, progress is a partnership: You push us forward, we push you further-and we all move as one. Are you ready to be part of this journey? The Sales team is at the forefront of empowering businesses to achieve online visibility and digital marketing success. Through our selling approach and world-class enablement programs, we equip our team with the tools, resources, and training. This is how we keep delivering meaningful results for our customers. Joining the Sales team also means: Fast forward and continuous career growth: the highest rate of promotions within the organization A team spread across 40+ locations around the globe Offline and online bootcamps as part of our onboarding process President's club-an opportunity to celebrate exceptional results and reward top performers in high-class vacation destination Quota attainment has been recognized as higher than market average, according to RepVue Uncapped commissions Semrush Consulting Services is a team of digital strategy consultants, technical experts, and engagement managers who partner with enterprise customers to accelerate platform adoption and unlock measurable value across SEO and GEO, content strategy, competitive intelligence, and broader digital marketing ecosystems. We deliver high-impact onboarding, advisory, implementation, and enablement services across the customer lifecycle. Our team works alongside some of the world's most sophisticated marketing organizations to design scalable operating models, optimize workflows, and build sustainable digital growth systems that drive long-term business impact., A little more about the company Semrush is the leading brand visibility platform, empowering marketers to command their online presence and create measurable impact. Built on the industry's most expansive proprietary dataset, Semrush delivers AI-driven insights across GEO, SEO, Agentic Search Optimization, content marketing, paid media, and social strategy. The company was founded in 2008 and is headquartered in Boston, MA with a global presence across North America, Europe and Asia. We've built something people are proud to be part of. And the awards agree: Great Place to Work, DEI Workplace, Diversity Champion Award, International Inclusion Award, Most Women Friendly Employers, Best Place for Working Parents. All thanks to 1700+ employees who build the company every day. About our Diversity, Equity, and Inclusion commitments Semrush is an equal opportunity employer. We are committed to ensure that everyone feels a sense of belonging in the workplace. We do not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws. We don't just lead the market-we are busy creating a world where Semrush is an unfair advantage for every marketer. Join us! The annual Total Cash Compensation range for this position is $131,000 to $190,000. Compensation ranges for the same role in other countries may differ based on local market conditions, compensation philosophy, and regulatory requirements. Compensation ranges for this role outside of the United States may differ and will be determined based on local market benchmarks, compensation practices, and applicable regulations. • Strong product-market fit recognized by RepVue, • High earning potential with clear quota attainment visibility, • Life insurance, • Low cost medical, dental, and vision plans, • Accidental death and dismemberment (AD&D) insurance, • Dependent Care Savings Accounts and Flexible Spending Accounts, • Health Savings Account, • Short-term and long-term Disability, • Employee Assistance Program, • Employee Resource Groups, • Paid parental leave, • Relief Fund, • Travel coverage #J-18808-Ljbffr

Love estate agency… but ready to do it on your terms? You’re an experienced Branch Manager, Lister or Valuer. You know how to win instructions, skilfully negotiate offers, and get sales over the line. You enjoy the job but not the ceiling on your earnings, daily office commute, and building someone else's business. What if you could run your own business without the financial pressure of going it alone? Exchange on three sales per month and earn a gross income of *£8,400 per month (£100,000 per year). You receive 70% of the fees generated. *Based on each sale exchanging at an average fee of £4,000 The Property Experts provide you with the tools, support and infrastructure to run your own business, so that you can focus on prospecting, winning instructions and selling homes. • Training and Support: Access to 400+ on-demand training videos, weekly live team sessions and in-person events with industry-recognised guest speakers, plus dedicated 1-to-1 support from a Success Coach for personalised guidance and accountability., • Marketing Materials: Fully branded “business in a box”, plus access to a comprehensive library of digital assets, social content, direct mail cards, campaign materials and branded merchandise., • Personal Branding: You become the recognised face of property in your area, with marketing built around you -your name, your image, your reputation -helping you build trust, stand out locally and position yourself as the go-to property expert., • Tools and Technology: Access to market-leading platforms, including a CRM built specifically to support your productivity, plus Rightmove, Zoopla, Homesearch, Acaboom, HIPLA, AllAgents and more., • Success Blueprint: Follow a proven, step-by-step roadmap of systems, processes and strategies - delivered with expert guidance - to fast-track your performance, build momentum and achieve consistent results in your business., • Agent Support Team: You’ll be backed by a dedicated team providing administrative assistance, streamlined invoicing, and expert compliance support and guidance., • Experienced Estate Agent, Branch Manager, Lister, Valuer, Sales Manager or equivalent property related experience We help estate agents start and grow their own business and personal brand. Part of The Experts Group of over 250 entrepreneurs across the property industry (residential and commercial sales, lettings, auctions, mortgages and recruitment). Become ‘The Property Expert’ in your local area. #J-18808-Ljbffr

Location: Bahawalpur BPO Wizard Pvt Ltd is a dynamic staffing and recruitment company offering RPO, remote staffing, and digital marketing solutions to clients across three continents. Driven by a mission to transform the employment landscape in South Punjab, we blend global standards with local talent. With a tech-forward, purpose-led approach, we help businesses scale faster and smarter and empower professionals to reach their full potential. BPO Wizard is seeking a talented and creative Video Editor and Videographer to join our team. If you're passionate about visual storytelling and love creating engaging, high-quality content, we’d love to hear from you. • Edit and produce high-quality videos for social media, YouTube, websites, and digital campaigns, • Create engaging short-form and long-form content including reels, promos, ads, and brand videos, • Add motion graphics, transitions, captions, music, and effects to enhance viewer engagement, • Work with creative teams to develop concepts and bring ideas to life visually, • Use templates and streamline workflows to ensure efficiency across projects, • Color grade footage, apply sound design, and ensure brand consistency in all output, • Collaborate in shoots, using full-frame cameras to capture professional-quality footage, • Maintain organized project files, media assets, and backups, • Stay updated with the latest video trends, editing tools, and social media best practices, • A Bachelor’s Degree, • 2–4 years of proven experience in video editing and motion graphics, • Proficiency in Adobe Creative Suite (Premiere Pro, After Effects, Photoshop, Illustrator), • Familiarity with CapCut, Final Cut Pro, or similar tools is a plus, • Strong grasp of visual storytelling, timing, and pacing, • Solid understanding of color correction, sound design, and typography, • Experience creating content for Instagram, TikTok, YouTube, and LinkedIn, • Strong organizational skills and ability to manage multiple projects, • A keen eye for detail and a passion for creative storytelling, • Be a part of a company transforming the workforce in South Punjab, • Competitive salary, • Exposure to international clients/projects, • Young, innovative work culture, • Bonuses and performance incentives, • Recognition and rewards programs #J-18808-Ljbffr

We're looking for an experienced Communications & Engagement Lead to join our People & Transformation team and play a pivotal role in shaping how we connect, communicate, and engage with colleagues across the organisation. This is a fantastic opportunity for a communications professional who thrives at the intersection of culture, employee engagement, internal communications, and organisational change. You'll work closely with senior leaders to bring our strategy, values, and ambitions to life through impactful communications, employee listening initiatives, and engagement programmes. Reporting to the Director of Change, Culture & Engagement, you'll lead the development and delivery of our communications and engagement strategy, ensuring colleagues feel informed, connected, and empowered to contribute to our success. You'll be responsible for: • Developing and delivering integrated communication and engagement strategies aligned to organisational priorities., • Creating high-impact internal communication campaigns across multiple channels and locations., • Supporting cultural transformation by embedding organisational values and behaviours through targeted initiatives., • Advising senior leaders on key messaging, leadership communications, and change communications., • Leading employee listening activities, including surveys, feedback forums, and employee voice initiatives., • Using engagement insights and communication metrics to measure impact and drive continuous improvement., • Building communication and engagement capability across the management population., • Optimising communication channels and ensuring content remains engaging, relevant, and accessible. We're looking for someone who combines strategic thinking with hands‑on delivery and can confidently engage with stakeholders at every level of the business. You'll bring: • Proven experience developing and delivering internal communications and employee engagement strategies., • Strong stakeholder management and influencing skills., • Experience leading communications projects, campaigns, programmes, or teams., • The ability to translate complex information into clear, engaging, and audience-focused communications., • Experience supporting organisational change through effective communications and engagement planning., • A data-driven approach, using insights and metrics to evaluate effectiveness and improve outcomes., • -Outstanding written and verbal communication skills. Desirable experience includes communications, engagement, or change qualifications, as well as exposure to digital workplace platforms and employee communication technologies. #J-18808-Ljbffr

Overview In this role you will shape how we connect with colleagues, anchor our values, and drive cultural transformation. You’ll partner with senior leaders to craft strategy, campaigns, and listening initiatives across locations. You translate complex change into clear, engaging messaging and measure impact with data. This high-visibility position offers ownership of the culture, colleague experience, and business transformation. ResponsibilitiesDevelop and deliver integrated communications and engagement strategies aligned to organisational prioritiesCreate high-impact internal campaigns across multiple channels and locationsSupport cultural transformation by embedding values and behaviours via targeted initiativesAdvise senior leaders on messaging, leadership communications, and change communicationsLead employee listening activities (surveys, forums, voice initiatives)Use engagement insights and metrics to measure impact and drive improvementBuild communication and engagement capability across the management populationOptimise channels and ensure content is engaging, relevant, and accessible Key requirementsProven experience in internal communications and employee engagement strategyStrong stakeholder management and influencing skillsExperience leading comms projects, campaigns, programmes, or teamsAbility to translate complex information into clear, engaging communicationsExperience supporting organisational change through comms and engagement planningData-driven approach with use of insights to evaluate effectivenessOutstanding written and verbal communication skillsDesirable: qualifications in communications, engagement, or change; exposure to digital workplace platforms and employee communication technologiesstakeholder managementinfluencestrategic thinkinghands-on deliverydigital workplace platformsemployee communication technologies

The following content displays a map of the jobs location - Dudley Council House Dudley Council is seeking an experienced and highly capable operational leader to join our Corporate Business Operations & Support function at an important point in the Council’s improvement journey. This is a key management role responsible for turning strategic direction into effective day-to-day delivery. Working directly to the Business Operations & Corporate Support Lead, you will oversee a broad range of high-profile corporate support activity, including executive and senior leadership support, member and mayoral support, statutory information requests, corporate governance activity and wider business operations. You will play a central role in ensuring the function is professional, responsive and resilient, with the ability to flex resources around changing organisational priorities and demand. As Senior Business Operations Manager, you will: • Deputise for the Business Operations & Corporate Support Lead, providing operational leadership and continuity across the function., • Lead the day-to-day coordination of executive and senior leadership support, ensuring meetings, briefings, papers, actions and follow-up activity are managed accurately and to required timescales., • Oversee member and mayoral support arrangements, ensuring consistently high standards of professional, confidential and politically impartial support., • Manage and coordinate statutory information activity, including Freedom of Information, Environmental Information Regulations and Subject Access requests, ensuring effective allocation, monitoring and compliance with statutory timescales., • Coordinate key corporate governance and business activity, including forward plans, decision and action logs, risk and issue registers, audit trails and records management., • Manage workloads and deploy resources flexibly across teams in response to changing priorities, peaks in demand and service pressures., • Monitor service performance, demand, workloads and quality, producing management information and insight to support assurance, planning and decision-making., • Support the development and continuous improvement of operating models, processes, systems and ways of working, identifying opportunities to simplify activity and improve the customer experience., • Champion the effective use of digital technology, data and automation to improve productivity, workflow management and the quality of management information., • Build effective relationships with senior leaders, elected members, corporate services and operational teams, promoting a collaborative One Council approach. We are seeking an experienced operational manager with: • Significant experience of leading or managing business operations, corporate support or a similarly complex professional service., • A strong track record of managing multiple competing priorities, often in high-profile, sensitive and time-critical environments., • Experience of managing and developing teams, balancing workloads and flexing resources to maintain service resilience., • Strong knowledge of corporate governance, business administration, information management and organisational processes., • Experience of working with senior leaders, elected members or other high-profile stakeholders in a politically sensitive environment., • A good understanding of statutory information requirements, governance, compliance and assurance., • Strong analytical and organisational skills, with the ability to use performance information to improve service delivery and support decision-making., • A demonstrable commitment to continuous improvement, digital enablement and creating efficient, customer-focused ways of working. You will combine strong operational grip with excellent judgement and political awareness – able to manage detail while maintaining sight of wider organisational priorities and ensuring consistently high standards of delivery. This role offers an opportunity to play a central part in the development of a new and evolving Corporate Business Operations & Support function. You will work at the heart of the organisation, supporting senior leaders and elected members while helping to shape more consistent, modern and resilient ways of working across the Council. The role provides significant scope to influence how corporate support is delivered – improving processes, strengthening standards, making better use of technology and helping to build a flexible service that can respond quickly to organisational priorities. If you are an experienced operational leader who thrives in a fast‑paced environment, can bring structure to complexity and is passionate about delivering high-quality corporate support, we would welcome your application. Closing date for applications is 5th November 2026 Workplace Attendance: Working in the office 3+ days a week (pro-rata) So that we can demonstrate Dudley’s commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates . Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application . All applicants must be able to provide documentation to prove their right to work in the UK. Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK. If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on or who can support with Digital Skills and Job Applications. If you have a disability and require assistance in making an application please contact the HR Resourcing Team via If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance Dudley Council will check the information that you have provided against any details already held for accuracy and completeness . The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so . N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications #J-18808-Ljbffr

West Bromwich or Leeds | People & Transformation Shape the culture. Influence the conversation. Drive meaningful change. We're looking for an experienced Communications & Engagement Lead to join our People & Transformation team and play a pivotal role in shaping how we connect, communicate, and engage with colleagues across the organisation. This is a fantastic opportunity for a communications professional who thrives at the intersection of culture, employee engagement, internal communications, and organisational change. You'll work closely with senior leaders to bring our strategy, values, and ambitions to life through impactful communications, employee listening initiatives, and engagement programmes. Reporting to the Director of Change, Culture & Engagement, you'll lead the development and delivery of our communications and engagement strategy, ensuring colleagues feel informed, connected, and empowered to contribute to our success. You'll be responsible for: • Developing and delivering integrated communication and engagement strategies aligned to organisational priorities., • Creating high-impact internal communication campaigns across multiple channels and locations., • Supporting cultural transformation by embedding organisational values and behaviours through targeted initiatives., • Advising senior leaders on key messaging, leadership communications, and change communications., • Leading employee listening activities, including surveys, feedback forums, and employee voice initiatives., • Using engagement insights and communication metrics to measure impact and drive continuous improvement., • Building communication and engagement capability across the management population., • Optimising communication channels and ensuring content remains engaging, relevant, and accessible. We're looking for someone who combines strategic thinking with hands-on delivery and can confidently engage with stakeholders at every level of the business. You'll bring: • Proven experience developing and delivering internal communications and employee engagement strategies., • Strong stakeholder management and influencing skills., • Experience leading communications projects, campaigns, programmes, or teams., • The ability to translate complex information into clear, engaging, and audience-focused communications., • Experience supporting organisational change through effective communications and engagement planning., • A data-driven approach, using insights and metrics to evaluate effectiveness and improve outcomes., • Outstanding written and verbal communication skills. Desirable experience includes communications, engagement, or change qualifications, as well as exposure to digital workplace platforms and employee communication technologies. This is an opportunity to take ownership of a highly visible role where you'll directly influence organisational culture, colleague experience, and business transformation. You'll work alongside passionate leaders and stakeholders to build engagement, strengthen communication, and help shape the future of our organisation. #J-18808-Ljbffr

Senior Complaints Co-Ordinator - Ref: EE09526 Grade: G7 (£36,581 - £39,481 per annum) Location: Civic Centre Zone 3F, Walsall, WS1 1DQ Contract Type: Permanent Working Pattern: Full-time, 37 hours per week (Hybrid) Are you passionate about making things better for residents? Do you thrive on solving problems, coaching others, and helping services improve? We're looking for a Senior Complaints Co-Ordinator to join our newly centralised complaints team within the Customer Experience Centre (CXC). You’ll be a key player in how we handle complaints and related customer/councillor enquiries‑ensuring that every interaction is an opportunity to listen, learn, resolve issues fairly and deliver better outcomes for residents. This role is ideal for someone who enjoys working across services, supporting colleagues, managing sensitive casework, and using data, insight and strong written communication to drive improvement. With CRM transformation planned for 2026, you’ll help shape how complaints are managed digitally and ensure our processes are future‑ready. • Lead by example in handling complex complaints and related enquiries, ensuring timely, fair, evidence‑based and empathetic responses., • Coach and mentor colleagues across the Council to improve complaint handling, including training on tone, resolution pathways, and escalation protocols., • Empower staff to use digital channels confidently, supporting the shift to online complaint submission and self‑service., • Use the Genesys system and AI Agents to triage complaints and service requests, helping teams distinguish between genuine complaints and service queries., • Support the development of template letters, guidance materials, and chatbot content to improve consistency and accessibility., • Provide timely management information (MI) to senior leaders, contributing to service calls and cross‑team collaboration., • Identify emerging trends, root causes, and opportunities for improvement — always with a solution‑focused mindset., • Contribute to annual LGO reporting and audit preparation, ensuring accuracy and transparency., • Help embed best practice from other councils and LGO guidance into our local approach., • Coordinate councillor/member enquiries where required, gathering information from services, tracking progress and producing clear, accurate and politically aware responses within agreed timescales., • Experience in complaints handling, customer service, or public sector engagement., • Strong communication skills, with the ability to coach others and build trust across teams., • Confidence using digital systems and a willingness to champion innovation., • A curious mind and a proactive attitude‑someone who sees complaints as a chance to improve., • Strong written communication skills, with the ability to turn complex or service‑specific information into clear, professional responses for residents, councillors, senior managers and other stakeholders., • Commitment to equity, diversity, and inclusion. The Customer Experience Centre (CXC) operates during the following core hours: • Monday to Thursday: 8:45 AM - 5:15 PM, • Friday: 8:45 AM - 4:45 PM Occasional work outside these hours may be required to meet service needs. At Walsall Council, we believe in putting people first. You'll be joining a team that values compassion, curiosity, and continuous improvement. We offer: • Flexible working arrangements including job share and hybrid options., • Generous annual leave and pension scheme., • Access to training, development, and career progression pathways., • A chance to shape services that directly impact the lives of Walsall residents. 25th September 2026 This post is covered by the Government's Code of Practice on the English Language Fluency Duty for public sector workers. The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English. Walsall Council takes seriously the responsibility to safeguard and promote the welfare of all the children, young people and vulnerable adults entrusted to our care and it is our expectation that all staff will share this commitment. We will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding among our workforce. Completion of an enhanced Disclosure & Barring Service (DBS) check is a requirement for working with children, young people and vulnerable adults. Note: Applicants appointed to posts that require an enhanced DBS clearance must declare any periods of time that they have lived, studied or worked abroad and be prepared to provide an Overseas Criminal Records Certificate (OCRC) or a Statement of Good Conduct (SOGC) relating to anytime they were overseas. For this role the successful candidates must undergo a Baseline Personnel Security Standard (BPSS) check. BPSS is the minimum standard to ensure the identity and integrity of an employee who has access to official information using secure networks linking central government and local authorities. A BPSS check involves four main elements; Identity Check, National and Immigration Status, Employment History (last 3 years) and Verification of Criminal Record (unspent convictions only). Here at Walsall, we want to attract the best talent. That's why – as well as a satisfying and rewarding job – we offer a range of attractive benefits. Working arrangements in most jobs are flexible (you may work flexitime, full or part time and job sharing is usually available) and you can expect generous holiday entitlements, a first class pension scheme and plenty of opportunities for training and personal development. We advertise vacancies because we want the best talent available. If that's you, we're waiting for your application. Part of the Black Country, famous for its enterprising and industrial past, Walsall is reinventing itself to become a progressive modern community. The borough is centred around the major town of Walsall, but also includes five smaller and distinctive district centres (Bloxwich, Aldridge, Willenhall, Darlaston and Brownhills), together with numerous villages. To achieve our commitment, we will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding among our workforce. Some of our children require a special kind of support: yours. Visit our microsite to find out more about joining Walsall Council as a Children's Social Worker. #J-18808-Ljbffr

This post is in general adult and paediatric dermatology. The post holder will be a core member of the skin oncology MDT. There is a requirement to join the weekly on-call rota for ward referrals and urgent A&E/GP queries, which operates 0900-1700 Monday-Friday. There is no out of hours on-call commitment. This new post will be a core member of the skin oncology MDT. There is a requirement to join the weekly on-call rota for ward referrals and urgent A&E/GP queries, which operates 0900-1700 Monday-Friday. There is no out of hours on-call commitment. This new post will have secretarial and multidisciplinary team support. The new post will have a commitment to 3 clinical sessions including general adult/paediatric dermatology, skin cancer outpatient clinic,MDT skin oncology meeting, 1 minor operation session, 1 teledermatology session, 1 session for ward round / hospital in patient referrals, 1 session for clinical administration and 0.5 session for development of a special interest clinic/ service lead for particular area of interest, to be decided dependent on the postholder’s interests and experience and to be mutually agreed as part of the departments overall strategy. 1.5 sessions are provided for supporting activities, including continuous professional development, audit, educational activities and research. Provision of a Dermatology Service for outpatients, day-cases, in-patients, ward referrals, and relevant surgical procedures. Education, training and supervision of medical students, junior medical staff, nurses, paramedics, general practitioners. Administrative duties to ensure the proper functioning of the department. Provision of cover for colleagues' periods of leave. Participation in medical audit, clinical governance, research and continuing professional development relating to dermatology. Management and supervision of medical, nursing and other professional staff within the Dermatology multidisciplinary care team. Attendance at Directorate, District and Regional meetings, as required, to represent the interests of the speciality and the department. Participation in the Dermatology on-call rota and prospective cross cover with colleagues for such. Contribute to the development of dermatology services, treatment guidelines and the promotion of greater knowledge of the management of dermatological conditions in primary care. Provide a consultation and advisory service to medical colleagues in other specialties in the Trust and to general practitioners At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”. We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace. As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise. As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise. Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values. Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake. • Degree from a recognised University, • MRCP (UK) or recognised equivalent qualification, • Full GMC registration with a license to practice, • Ability to apply research outcomes to clinical problems, • Awareness of current developments and initiatives. Using AI for jobs applications: Whilst we encourage the use of technology to help manage time and support innovation. However, it is your responsibility to ensure your application is personalised and clearly reflects your own skills and experiences. While AI can assist with drafting, it should only be used as a support tool. The content must be your own work and accurately represent your knowledge, abilities, and values. Over-reliance on AI-generated content may result in your application being rejected. A common issue arises when we receive multiple applications with identical or overly generic language. The use of AI during assessments, including interviews, is not permitted unless it has been pre-approved as part of a reasonable adjustment. For digital interviews, you may be asked to provide a 360-degree view of your surroundings on camera and confirm that no additional devices are present. If we suspect AI is being used during an interview, we may pause the process to clarify or adjust our approach to questioning. Caring for patients demands integrity, honesty, and accountability. We expect your application and participation to be authentic and a genuine reflection of your own experiences and values. In line with UK Home Office rules, Band 2 clinical and non‑clinical roles, and Band 3 non‑clinical roles, are not eligible for visa sponsorship. Non‑clinical roles at Agenda for Change Bands 7–9 that meet the required skill level (RQF 6) and salary threshold are eligible for sponsorship. The Trust will also accept applications from candidates who can evidence their existing right to work in the UK or who hold an alternative eligible visa. RECRUITMENT EQUALITY STATEMENT We are committed to equal opportunities and want to ensure our workforce is representative of the population we serve. We welcome applications from all sections of the community and diverse groups. It is essential we understand our demographics, in order that we can monitor our performance as an equal opportunity employer, as well as continuing to embed a culture of inclusivity across the organisation, which supports the active participation and contribution of our diverse staff groups in the Trusts decision making processes . On application the shortlisting manager will not see this criterion and therefore it cannot be part of their decision making. Please ensure you complete your equal opportunities questions for us and help us to make sure everyone is welcome. The Trust is committed to employing and supporting people with disabilities. It is the Trust’s policy to interview all candidates with a disability who meet the minimum ‘essential’ criteria as identified on the person specification. To ensure we know you have a disability, please inform us under the appropriate section on the application form. We welcome applications from the LGBTQ+ community and openly encourage people with different sexual orientation, gender identity and expression to apply to join our team. We promise to respect and encourage the use of all pronouns and will not purposefully mis-gender anyone. We are governed by the public sector equality duties and by our values of Care, Respect and Responsibility to ensure we eliminate discrimination, harassment, victimisation and any other behaviour that is unlawful, undermines our core values and/or falls short of our Behaviour Framework. We want all of our staff to ‘call out’ any behaviour from colleagues, patients or visitors that constitutes the above and appropriate action be taken. We will, at every opportunity, advance equality and inclusivity for all staff, at all levels within the organisation, by removing or minimising disadvantage, encouraging participation and taking all relevant steps to meet the needs of anyone who shares a protected characteristic. We will also foster good relations between persons who share a protected characteristic by tackling prejudice and promoting understanding at every opportunity. We have staff Networks in place to help support staff experience of diverse staff groups and inform us on the actions, interventions and support what we need to put in place to improve the working lives and daily experiences of all colleagues and all teams. Anyone can join the networks and we take pride in having Allies as part of every network within the organisation. By submitting an application for a position with this organisation, you are declaring that the information given is true and complete, any deliberate omission, falsification or misrepresentation will be grounds for rejecting the application or subsequent dismissal, and where applicable, for positions that requires registration with a professional body, you authorise us to make the required employer checks on your professional registration status. Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date. Please note, preference will be given to at risk employees. Applicants MUST ensure that they provide details of their referees and their referee email addresses on their application form otherwise their application may not be considered. By applying for this post you are agreeing to the Dudley Group NHS Foundation Trust transferring the information contained in your application to its preferred applicant management system. All subsequent information regarding your application will be generated from apps.trac.jobs. If you are offered a job, information will also be transferred into the NHS Electronic Staff Record system. You must have appropriate UK professional registration. This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. Name Indre Verpetinske Job title Clinical Service Lead Email address Telephone number Additional information For further information please contact Dr Verpetinske via Email. #J-18808-Ljbffr

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