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Course Developer & Skills Coach – Service Designer Apprenticeship (Level 6) Contract: Full-time Location: Remote (UK) with occasional in-person meetings and workshops in London Salary: £37,500 – £40,000 per annum, dependent on experience Start Date: ASAP Closing Date: Sunday 24th May 2026 (We may close this advert early if we receive a high volume of suitable applications. We encourage early applications.) Join KnowledgeBrief At KnowledgeBrief, we believe in the joy of learning. For over 20 years, we’ve supported organisations and professionals to grow through evidence-based leadership, management, and professional development programmes. Our approach combines academic insight with practical application, delivered through our innovative platform and expert-led programmes. We are a values-driven organisation, committed to authenticity, high-quality learning, and creating meaningful impact for our learners, clients, and colleagues. About the Role We are looking for an experienced and passionate Service Designer to join our Operations team as a Course Developer & Skills Coach for the Level 6 Service Designer apprenticeship programme. This role works closely with the Curriculum Innovation Manager, Digital Learning Team, and wider Operations function to design and deliver engaging apprenticeship learning experiences aligned to the ST0894 Service Designer standard. You will play an important role in shaping the learner journey from curriculum design through to delivery, coaching, and EPA preparation. This is an opportunity to help professionals develop the skills to design, prototype, and improve services that create meaningful impact for users and organisations alike. As part of a growing and evolving curriculum team, you will contribute to the continuous improvement of our programmes, digital learning experiences, and learner outcomes. Key Responsibilities • Design and develop curriculum content aligned to the Service Designer apprenticeship standard and EPA requirements, • Deliver engaging workshops, coaching sessions, and group learning experiences, • Support learners to apply service design principles within real workplace contexts, • Collaborate with the Curriculum Innovation Manager and Digital Learning Team to create high-quality learning materials and assets, • Monitor learner progress, conduct tripartite reviews, and support learners towards successful completion and EPA readiness, • Contribute to standardisation, quality assurance, and continuous improvement activity across programmes, • Build positive relationships with learners, employers, and colleagues across the organisation, • Maintain accurate learner records and support compliance requirements Experience, Skills & Qualifications Essential • Occupational experience in service design, UX, or a related field, • Strong understanding of user research, journey mapping, service blueprinting, prototyping, and systems thinking, • Experience designing learning, curriculum, or training materials, • Experience coaching, mentoring, or supporting professionals in development, • Strong understanding of adult learning principles, • GCSE English and Maths (or equivalent) Desirable • Degree in service design, UX, design, or a related discipline, • Teaching qualification such as AET, DET, or PGCE, • Assessment or quality assurance qualification such as CAVA or IQA, • Experience delivering apprenticeship standards, • Experience using digital learning tools or platforms Interpersonal Fit We’re looking for someone who: • Is aligned with our values and culture, • Brings curiosity and a passion for learning, • Communicates clearly and builds strong relationships, • Takes ownership and delivers with quality, • Works collaboratively and supports others Why Work With Us? At KnowledgeBrief, we are committed to creating an environment where people feel supported, challenged, and able to grow. You’ll benefit from: • Dedicated monthly CPD time to support your development, • 5.6 weeks’ annual leave plus bank holidays, • Two-week company closure over Christmas and New Year, • Company sick pay, • Access to our Employee Assistance Programme and wellbeing support, • Opportunities to contribute to cross-team projects and organisational growth, • A remote-first environment with opportunities to connect in person Our Commitment to Safer Recruitment and Inclusion KnowledgeBrief is committed to safeguarding and promoting the welfare of learners, and all colleagues are expected to share this commitment. Offers of employment are subject to pre-employment checks, including right to work, references, and DBS check. We are an equal opportunities employer and welcome applications from all backgrounds. Reasonable adjustments are available throughout the recruitment process. Application Process • Submit your CV via BambooHR, • Initial screening with the People & Culture Team, • Interview stage(s) with the hiring team during the week commencing 25th May 2026, • Final decision and feedback We aim to keep our recruitment process timely, transparent, and respectful. Ready to Apply? If this opportunity aligns with your experience and aspirations, we would love to hear from you. Please submit your CV and we will be in touch. The Hiring Team KnowledgeBrief

Salary range: £51,500 to £72,100 (full-time equivalent, dependent on experience) Full-Time | All Year Round | 37 hours per week On-site role | Based in Halifax (HX2) and Leeds (LS11) - post holder will work cross-site Build a publishing department from the ground up White Rose Education is a respected UK education publisher whose resources are used every day by teachers in thousands of schools, here and internationally. Everything we publish is written by experienced teachers, and it is trusted because it is right. Until now, our editorial and design work has been handled by external suppliers. Now we are bringing it in house, and we need a Head of Publishing to lead it. This is a new role with full responsibility for the department and a genuine build: you will set the standards, own the publishing calendar and recruit the team that delivers it. This is a role with real ownership. You’ll take the lead on how our publishing function works – building the team, putting the right processes in place and making sure brilliant educational content gets from concept to publication, on time and to the right standard. • Lead the publishing department across editorial, design and production, for print and digital, • Recruit, build and develop your team, starting with a Lead Creative Designer and a Senior Curriculum Editor, • Set house style, editorial and visual standards, and a quality process that holds up at volume, • Own the publishing calendar, capacity plan and release dates, and deliver against them, • Manage the move from external suppliers to an in-house team without dropping a publication date, • Manage freelancers, suppliers and spend against budget, • Work with subject specialists, who keep the final word on curriculum accuracy You don’t need to come from education – but you do need to know publishing. We’re looking for someone who has led people, managed complex publishing or production schedules and knows how to create the structure and standards needed to deliver consistently at scale. • Senior leadership of a publishing, editorial or content function, in any sector, • A track record of recruiting, managing and developing people, • Experience owning a publishing or production schedule at volume, and delivering it, • Strong editorial judgement and a disciplined approach to quality and accuracy, • Commercial sense around suppliers, freelancers and budgets Knowledge of the education market is an advantage but not essential. You don’t need a teaching background. What matters is that you have led people and a publishing operation that delivered. This isn’t an opportunity to inherit someone else’s publishing department. It’s an opportunity to create one. You’ll have the freedom to shape how the function operates, while building something that directly influences the resources teachers and children use every day. • A blank page: no inherited team or process, so you shape the department yourself, • Work that reaches thousands of teachers and children every week, • A new national curriculum arrives in 2028, so what you build here will matter, • Hybrid working, a minimum of two days a week on site in Halifax, with regular travel to Leeds, • Pension, generous annual leave, funded professional development, wellbeing support and free on-site parking #J-18808-Ljbffr

Managing written promotional content such as banners, postcards and information leaflets, integrating with designs from the Digital and Creative Marketing Designer and supporting content creation for events organized by the Student Recruitment, Marketing and Alumni Lead. Join to apply for the Digita

The last few years has shown more than ever how we’re not afraid to try new things to make sure we put our customers & community of new & expectant parents first. Our online experience has led the way through those times & now beyond with the look, feel, content & support within our website shining through. Our Digital / eCommerce Team is expanding; Due to record breaking growth of Mamas & Papas both UK & Internationally we are looking to recruit a Senior Digital UX & Design Manager to join our Digital / Ecommerce team as we continue to take consumer online buying experiences to the next level. The role of Snr UX Digital & Design Manager; This is a unique hands on role for a UX Design Manager / Senior UX Designer where making sure that buying that first pram, baby changing table, cot, or cute little baby grow online, whatever it may be, is a magical, memorable & seamless online experience that our customers can cherish forever as part of own their amazing and unique parenting journeys. Your role being the ambassador of that online customer experience & accessibility, through diligent A/B/MV testing, design initiatives, collaboration with wider Digital and Marketing teams well as Product designers, in promoting both Mamas & Papas brand and award winning products & services. With some ground breaking projects in the pipeline, and a working culture that’s not afraid to try new things, this is an amazing time to join a unique business that really does make a difference in UX and Design. If you come from a consumer led UX design background, where you put the customer first. A background and way of thinking, that creates a unique and inclusive online journey through discovery & education, then we would love to hear from you. We at Mamas & Papas are committed to championing people of all cultures, ethnicities and gender preferences, and in celebrating diversity in all its forms through our campaigns, recruitment and our actions. We strongly believe in the power of inclusivity to help us all move forward in life. We're a business that cares. Here's just some of our benefits on offer; • 33 days holiday, increasing up to 40 with service., • Buy & Sell holiday schemes, • Company Bonus Schemes, • Employer pension contribution from day 1 enrolment., • Significant staff discounts for family & friends from our shops & online, • Ongoing offers & discounts across a variety of external organisations, from holidays, travel, restaurants, gifts & services to many more worthy discounts through our Benefits Hub, • Subsidised health & critical illness cover and insurances, • Supportive family related leave policies (including company enhanced pay for maternity, IVF & Fertility, surrogacy, paternity, adoption, shared parental leave), • Supportive Foster Care & Carers Leave offering, • Support for Loss and Bereavement, • A Menopause Friendly Employer, • Employee Recognition and Appreciation Schemes, • At Mamas & Papas, we’re a business for the future. Every day, we help to welcome a new generation of children into the world, and we want them to grow up in a world’s sustainable - one that’s full of opportunity and hope. ...Oh, and a great bunch of people to work with too. We also operate at Head Office: • Hybrid flexi office working with 2 days working from home, • Flexi-time schemes based around core working hours whether in the office, or working from home, • Plus, free car parking, Prayer & Contemplation room, subsidised canteen, free tea & coffee, Games & TV rooms & much more. (NB*: All benefits subject to individual schemes criteria & terms) #J-18808-Ljbffr

Digital Modernisation and Efficiency & Digital Channels. Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025. We're recruiting Service Designers across three exciting areas:.

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