Director customer success jobs in United Kingdom

🌟 Join Wiltons Team! 🌟 Are you an experienced Waiter/Waitress/Chef de Rang? Join House Manager Michael Stokes and our Front of House team at Wiltons on Jermyn Street, Green Park! Why Wiltons? 🤩 💷 £14.40 - £16.50/hr or £33,500 - £38,500/yr + yearly bonus ⏰ Full time(45 hrs) 🚫 Closed: Sat lunches, Sundays, 10 days at Xmas, Easter weekend, Bank holidays 🌴 28 days holiday (+ more for service years) 📚 Training & company-funded courses 🚀 Career growth with ‘Flow Hospitality’ 🎉 Celebrate passing probation with a complimentary meal for 2 🍽️ 50% discount at Franco’s and Wiltons 🏥 Company sickness pay 👔 Uniforms provided & laundered 🍛 Delicious meals on duty 👯 Recommend a friend Scheme 🏅 Employee of the Month/Year rewards 🎈 Annual staff party About Us 🏰 Established in 1742, Wiltons is a top fine British dining spot in London, located on Jermyn Street. Managed by Director Jason Phillips, we offer an exceptional dining experience with the finest seasonal ingredients. What You Bring 💼 🥂 Experience in fast-paced settings (80-100 covers/service) 🇬🇧 Knowledge of British cuisine 🍷 Wine, spirits & cocktail expertise 📈 Sales acumen & guest anticipation 💬 Stellar customer service & communication 🚀 Motivation, commitment, & eagerness to learn 💻 WSET certification is a plus Right to work in the UK required. No sponsorship available. Apply now with your CV! 🌟 If you don't hear back within 5 days, your application was not successful this time.

About the job We are recruiting for an experienced Bar Supervisor to be responsible for overseeing the American Bar team, offering training as well as support to resolve customer issues. They would ensure that procedures are followed to a high standard, guaranteeing customers enjoy an exceptional experience. About The Stafford London Situated just off Piccadilly, in the heart of historic St James’s, Mayfair, The Stafford London is one of the finest luxury hotels in the Capital. Alive with English character, it holds 5 AA Red Stars for its excellence. The Stafford London is home to the renowned American Bar, a London institution and The Game Bird, 2 Rosette Restaurant which celebrates contemporary British cooking. Under the direction of celebrated Michelin-starred Chef Lisa Goodwin-Allen, The Game Bird is inspired by great seasonal British produce and the bustle of historic St James’s. Our Benefits includes: · Annual package of £41,445 per year (amount inclusive of basic salary and service charge) · Referral Scheme: £1000 for referring a Chef, (terms and conditions applies) · 28 days holiday with increase after 1st year of service, capped at 33 days · Private Healthcare · Life Insurance · A choice of rewards and lifestyle benefits · Employee recognition programme · Training and development opportunities · Interest free season ticket loan · 50% Food and Beverage discount in our venues · Last by not least, the opportunity to work and grow with a fantastic & supportive team! About the role, what will I be doing? Provide a welcoming and friendly atmosphere for customers, ensuring their needs and preferences are met. Address customer concerns, complaints, and feedback in a professional manner. Monitor guest satisfaction and take action to enhance the overall customer experience. Supervise and train bar staff Ensure the bar operates in compliance with relevant laws and regulations related to alcohol service. Enforce responsible alcohol service practices and age verification procedures. Maintain a clean and safe work environment, adhering to health and safety standards. Handle any issues or emergencies that arise in a composed and effective manner and escalate more complex issues to the Director of the American Bar. Monitor inventory levels for alcoholic and non-alcoholic beverages, as well as bar supplies. Ensure all beverages are prepared and served according to standards and recipes. Who are we looking for? Previous experience in a similar role in a high end hospitality setting Previous supervisory experience Highly organized, multitasking individual with a positive attitude & a team player Ability to manage varying needs and prioritizing to ensure the best business results Excellent communication and interpersonal skills An exceptional attention to detail Flexibility to work weekend and evening shifts When you work for us not only will you be working for one of London’s most historic five-star hotels but you will also be working for a company where the skills and knowledge you gain here will be recognized in the industry worldwide. If you have a passion for hospitality, the drive to deliver only the best results, a keen eye for detail and first-class service skills then this may be the place for you. If that sounds like something you would enjoy doing and you are excited about our hotel and the team than we would love to get to know you! Please apply now, we are looking forward to receiving your application. The successful candidate must already have eligibility to work in the UK. Required skills: Fine Dining Experience, Fluent in English Up to £41445.00 per annum Department: Bar About you Language required: English. The company The Stafford is located in the very heart of London. Tucked amidst the quaint, historical district of St James, just off Piccadilly, it has a surprisingly discreet and peaceful setting with the city's hustle and bustle only a few steps away. Just outside the hotel, you will find Green Park and St. James's Park which serve as a quiet oasis during your time in the City. Buckingham Palace and Green Park underground station are located just a short stroll away. Whether you wish to indulge in the finest shopping that London has to offer or explore the many cultural attractions nearby including art galleries, theatres and the royal parks and palaces, The Stafford has the perfect location to make the most of your visit.

Nursery Manager Full time, on-site £33,000 - £35,000 per annum starting salary before bonuses, ideal start date 25th November, open to discussion. We are looking for a dedicated Nursery Manager to join and lead our friendly team in Swanley at our brand-new setting. The nursery has been running for 26 years, recently relocating to a bespoke building in Swanley Park. As a Nursery Manager you will be responsible for all aspects of the nursery operations and compliance, leading with exceptional people, commercial and educational standards. This is a role where your knowledge of nursery education and expertise, customer service and people development combine to create an environment for children to thrive! Dawn to Dusk Day Nursery is a home from home nursery looking for an enthusiastic, energetic and motivational Nursery Manager. This is an exciting opportunity to lead a happy nursery where we focus on encouraging children to be children, learning through fun and engaging play. You will be working with a dedicated team in a caring, family friendly and stimulating environment. The Nursery Manager works closely with the Director whilst also being expected to work autonomously in relation to everyday management responsibilities. The role requires the confidence to make decisions considering the reputation and financial aspects of the business whilst balancing a high degree of sensitivity to the needs of children and families. You will have a fantastic team to support you in your role as Manager, including a Full Time Assistant Manager, Part Time Office Manager/Administrator and Full Time SENCO, all supernumerary to ratios. Expectations from a successful candidate: · The ability to provide operational management of the nursery facilities and staff, to ensure a high quality, balanced provision of good practice education and care is delivered at all times. · Responsible for adherence to policies and procedures. · Ensure that the CPD, training, support, mentoring and supervision of the staff team inspires and leads ambitious practice. Good HR skills needs to make sure the team thrives. · To create a welcoming setting in which parents are happy to entrust their child. · To promote a successful and profitable business. · Engage with the local community and marketing the nursery to reach maximum occupancy whilst providing excellent customer care. Qualifications and experience required: A full and relevant level 3 qualification, higher or QTS. DBS enhanced disclosure within the child workforce sector Paediatric 12hr First Aid certificate Safeguarding training and qualification Nursery Management: 3 years (preferred) Childcare: 5 years (preferred) Right to work in the UK Nursery Management: 3 years (preferred) Childcare: 5 years (preferred) Right to work in the UK 51 weeks a year full time, 40 hours per week with the ability to be flexible to ensure tasks are completed. Your responsibilities will include (but are not limited to): Management of the nursery and staff, and the overall care and education for the children in the setting. Conducting meetings with staff members and ensuring effective staff deployment. Assume responsibility for the daily operation of the nursery with agreed plans and budgets and that the nursery target occupancy levels are met. Financial management: income and expenditure, and occupancy, alongside our Office Manager. Thorough management of staff, supporting the care and education of the children in the nursery within a key person structure, promoting good practice and being a role model for other staff and children. Overall management, planning, and development of the nursery in close contact with the Director. Identify training requirements for team members, liaising with the Assistant Manager to ensure delivery and evaluate effectiveness. Handle people management in collaboration with the Assistant Manager and/or Director, including recruitment, induction, performance reviews, disciplinaries, grievances, and absence management. Communicate effectively with staff, parents/carers, and external agencies, demonstrating excellent customer service skills. Complete relevant paperwork and records to required standards and deadlines. Ensure the safeguarding, health, safety, and welfare of the children, including responsibility for child protection issues in liaison with appropriate agencies. Maintain adequate staffing levels in line with statutory ratio requirements, including arranging staff cover and rotas. Promote and apply equal opportunities policy throughout the nursery. Benefits Include: 31 days off, 20 bookable. Birthday off. Discounted Childcare. Christmas Bonus. Performance related Bonus. Social Events. Free Parking. Free drinks and access to nursery lunches. Attendance bonus. Training opportunities. Company Pension.

Job Title: Business Support Manager Location: Cardiff, hybrid Reports to: Director Salary: £40,000 per annum Type: Full-Time, Permanent Job Summary: The Business Support Manager will be responsible for providing comprehensive administrative, operational, and strategic support to ensure the smooth functioning of the business. This role requires a dynamic individual with strong organizational, communication, and management skills who can work cross-functionally with teams across the organization to enhance efficiency, streamline processes, and contribute to the overall success of the business. The Business Support Manager will also be responsible for overseeing administrative staff, managing resources, and ensuring that business operations are aligned with company goals. The successful candidate will work 37.5 hours per week and will solely work for Inawizdom Ltd. Key Responsibilities: Operational Efficiency: Streamline and optimize business processes to ensure efficient operations across departments. Identify and implement systems, tools, and processes to improve business workflows. Administrative Leadership: Lead and manage a team of administrative and support staff. Provide guidance, mentorship, and support to ensure high performance and continuous professional development. Resource Management: Oversee the management of business resources, including office supplies, equipment, and technology, to ensure operational efficiency. Develop budgets, monitor expenditures, and allocate resources effectively. Project Management: Support and manage cross-functional projects by coordinating resources, timelines, and deliverables. Track project milestones and ensure deadlines are met. Reporting & Analysis: Prepare reports, presentations, and data analyses for senior leadership to inform business decisions. Identify key performance metrics and provide insights for operational improvements. Stakeholder Collaboration: Act as a liaison between various departments and senior leadership to ensure smooth communication and collaboration. Build and maintain strong working relationships with internal and external stakeholders. Compliance & Policies: Ensure that business operations comply with internal policies and external regulations. Update and implement business policies and procedures where necessary to ensure governance and compliance. Risk Management: Identify and mitigate operational risks that could impact the efficiency and success of the business. Implement risk management strategies and contingency plans. Strategic Planning: Collaborate with senior leadership in the development and execution of business strategies. Provide operational insights to support long-term planning and organizational growth. Customer Service Excellence: Maintain a customer-focused mindset by ensuring that the support functions contribute to a high level of service delivery both internally and externally. Qualifications: Education: Bachelor’s degree in Business Administration, Management, or a related field (Master's degree preferred). Experience: At least 3-5 years of experience in a business support or operations management role, preferably in a fast-paced or growing organization. Prior experience in managing teams and budgets is essential. Skills: Strong organizational and multitasking skills. Proven ability to lead, manage, and develop teams. Excellent written and verbal communication skills. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and project management tools. Analytical mindset with the ability to interpret and act on data. Strong problem-solving skills and a proactive approach to identifying and resolving issues. Personal Attributes: High attention to detail. Ability to work independently and as part of a team. Adaptable and able to thrive in a dynamic environment. Strong leadership qualities and the ability to motivate and influence others. A customer-centric approach with a focus on service excellence. Benefits: Competitive salary and bonus structure. Generous holiday entitlement. Professional development opportunities. Health and wellness programs. Pension scheme and other company benefits. How to Apply: Please submit your CV and a cover letter outlining your qualifications and experience by 30 October 2024.

JOB VACANCY Business Development Manager CONTRACT TYPE Permanent HOURS 9am to 5pm (with a 30-minute unpaid break) 37.5 hrs per week PLACE OF WORK 6 Maytree Walk, Coventry, England, CV2 1FG Please note: Location of work may occasionally vary based on business needs; however, home-working opportunities are available. SALARY £52,500 (£26.92 per hour) We have an exciting opportunity for a skilled and experienced Business Development Manager (SOC: 3556). The ideal candidate will be the driving force behind the growth of our business. You will conduct market research to meet the requirements of an organisation’s expansion objectives and bring about effective university enrolment processes. In addition to being the face of our company, you will manage your own portfolio in our enrolment drives from commencement to completion and manage the budgets in various business aspects. Your role will be multifaceted as you will be responsible to various stakeholders, namely; different universities around the globe, KPG Global board of directors, prospective University students and their sponsors/families. Our ideal candidate will be highly experienced in international recruitment and university enrolment, have experience in the student visa application and CAS allocation and international admissions processes, and a creative individual. You will build a dependable team requiring clarity of vision and planning, therefore, your organisation skills coupled with the ability to remain calm, collected, and methodical whilst having a clear overall picture our forecast. We will help and encourage you to confidently grow within your role in the company as our goal is aggressive expansion. Joining us at the beginning of our rapid expansion trajectory, is a great opportunity to pioneer our growth with us. Though this role is a 9 am to 5pm role, work patterns may vary, and this will largely be determined by the nature of work and time time-zones of different clientele and stakeholders across the globe. The ideal candidate must be flexible and adaptable. Who we are KPG Global Education, was established to bridge the gap between the growing demand for overseas students by UK Universities, and the need for swift and compliant University admissions. We appreciate the immense contribution to the UK economy and GDP made by international students and the financial reliance of UK University institutions on them. In 2022-2023 alone, the tuition fee income from all international students in the UK was £11.8 billion. However, this is in decline. KPG Global was set up primarily in response to the growing need for prompt, efficient and reliable professional advisory services for foreign students, parents and sponsors wishing to study in the UK and other countries abroad. This, in-turn, will boost the UK economy whilst enabling international students to achieve their goals of obtaining high quality education in the UK and other developed parts of the western world. We are a Coventry University Accredited partner, and a one-stop destination for all things education-related. Despite our recent incorporation in the UK as an organisation providing Education Support services, we facilitate all aspects of university admission at universities across the UK, Europe and the UK, enrolment and post-enrolment processes. Our various services include, securing university admissions, guidance with the CAS, audit and assessments on English language assessments and qualification providers, student visa support and flight support, temporary accommodation arrangements for visiting family members; relocation support and airport pick up, interview preparations, and post-study facilitation of a smooth entry into the UK labour market. We are here to help you unlock your full potential. Our Beliefs KPG Global aims to facilitate an environment that values and promotes our colleagues. We recognise and value the benefits from our workforce diversity, and are committed to creating a diverse and inclusive environment. Our services also include the facilitation of a smooth entry into the UK labour market for our highly skilled UK-based graduates. As our delegated enrolment market is in Africa, our UK-based staff, will have a better understanding of the African market and education system, international University admissions with UCAS, international recruitment process. African Market Perspective Ideally, the candidate will be able to build relationships with African further education aspirants and their parent or sponsors, with the added benefit stemming from being multi-lingual and able to speak to same languages as the African-based sponsors to effectively market our services, influence the target. This role provides an opportunity for growth as the business grows as pioneer candidates will eventually provide training and mentorship to UK-based workers in better understanding the African market, maximising collaboration and strengthening the relationships with the African market whilst effectively generating business. Key Responsibilities Lead Contact: For new KPG services and university enrolment enquiries in the Africa region. Service Expertise: Comprehensive understanding of our services and seasoned experience in international student enrolment, student visa application and CAS processes. Demand Creation: Generating growth in the demand of our professional services. Networking: You will be our organisation’s representative with various stakeholders in different countries, therefore, you will champion our services. Internal Support: Recruiting, mentoring and training junior business development executives and sales support staff. Consultant: analysing and solving client/customer problems by creating tailored solutions. As our representative, you will build trusted relationships with key stakeholders and clients. Developing promotional activities and conducting marketing research using a range of methodologies whilst creating PR campaigns and advertising strategies. Constantly adapting KPG Global Education’s strategic market positioning through updating our service packages and maintaining business competitive advantage. Working closely with diverse clientele to implement new and tailored solutions whilst updating systems processes. Taking a continuous improvement approach and maximising efficiency by staying abreast with sector changes, maintaining ‘expert’ industry knowledge status. Formulating strategic and draw up long-term business plans and update them to improve on the organisation’s effectiveness in enrolment and sustenance of its relationships with stakeholders (universities, students and their sponsors). You will steer all new matters from inception to handover and completion, generate contracts and business partnerships with different universities. Minimising business costs whilst generating value-for-money business and expansion and report to the board of directors. THE IDEAL CANDIDATE · 4 years’ demonstrable work experience as an international recruiter working in global University enrolment. With a traceable portfolio of successful cases demonstrating skill and acumen. · Strong presentation, interpersonal, customer-facing, and influencing skills · 6 months’ complimentary experience in a Business Analyst or project management role · Our UK-based staff must have a well-versed understanding of the African market and education system to better attract it. · This role provides an opportunity for growth as the business grows because pioneer candidates will eventually provide training and mentorship to UK-based workers. · Extensive Business Development Management experience in various other capacities. · Willingness to travel to various countries across Africa for enrolment campaigns which will be fully funded by KPG Global. · Proactive attitude to work, ability to operate as a team player, build positive rapport at all levels and deliver results under pressure. · Evidenced project delivery and completion in a project manager role · A dynamic individual with a pro-active approach and excellent problem-solving skills. · A hands-on approach and a willingness to work with and alongside the team. · A proven ability to lead and build strong relationships with internal and external teams. · An effective team leader and team player with the ability to work autonomously and work under own initiative. Qualifications: ● Bachelors Degree in Business Management, or equivalent ● Exceptional interpersonal skills and eloquence in English. Those requiring sponsorship, will need to meet the Home Office approved English standards such as the B1 English test. ● DBS Clearance ● Passport/ID ● Right to work ● The closing date for applications is 14 October 2024 Benefits: ● Competent salary £52,900.00 per annum (£27.13 per hour) ● Auto pension enrolment ● Home-working opportunities. ● Great opportunities to progress within a growing company. ● 28 days annual leave on a pro-rata basis

The Cadogan Arms are seeking a Waiter/Waitress to join their team. The successful candidate will be friendly, personable and passionate about all things food and drink. This is a fantastic opportunity for an experienced Waiter/Waitress looking for a new role in an award winning, critically acclaimed group. The Restaurant The Cadogan Arms is unique, reflecting its heritage and location, but founded on the core values and principles - Sustainability, provenance, seasonality and traceability shines through, with each venue putting our producers as the stars of our offering. Always striving to be the best local restaurant in the area we occupy, we will always cook from fresh. We have James Knappett, of two Michelin-star Kitchen Table in Fitzrovia who is our culinary director, which is a sign of how important the food is taken at our pubs and that shows with both appearances at the Michelin Guide, and in the World Top 50 Gastropubs in 2023. Our beverage program is led by Colin Maher, focusing on perfect pours of Guinness, rotating Cask-ale selections and hyper-seasonal in-house cocktails, alongside a considered and extensive wine list. We are aiming to create a food and drink offering which celebrates British produce and the return of community driven, neighbourhood dining. The Position As Waiter/Waitress, you be responsible for providing a warm and genuine welcome to our guests, delivering an exceptional standard of service and memorable customer experience, and you will continually lead and inspire the front of house team to do the same. If you have the following, then we want to hear from you: Prior experience as a Runner, Commis Waiter or Waiter/Waitress within a fast paced quality, restaurant; Eagerness to roll your sleeves up and get stuck in; A creative approach with impeccable attention to detail; Passion for about food and hospitality, along with the eagerness to continually learn; The desire to develop your career within an ambitious and trend-setting restaurant group; Benefits & Culture Our team is the most important part of our business, translating our passion for genuine hospitality to our guests every day. We are proud to work with industry-leading talent and recognise the importance of offering our teams the tools, guidance and experience necessary to build confidence and grow.