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Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk. Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake. Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital. The role, in a nutshell: The Manager of Customer Success Management (CSM) will report to the Director of Customer Success, working collaboratively to achieve company goals and advance customer success initiatives across the Enterprise segments. As a leader within the Customer Success organization, this role will partner closely with cross-functional teams to support and scale the CSM function. The ideal candidate brings strong people management skills, experience operating in high-volume, scaled customer environments, and a focus on driving efficient, data-informed customer engagement, retention, and growth strategies. What you’ll do: Leadership and People Management: • Build, lead, and mentor a team of CSMs supporting Enterprise customers, • Foster a collaborative, high-performance, and customer-centric culture, • Provide coaching, performance management, and career development support, • Drive accountability through clear goals, metrics, and regular feedback Segment Strategy and Execution: • Partner with Customer Success and cross-functional leaders to define segment-specific strategies, • Execute programs tailored to Enterprise customer needs, • Design and operationalize engagement models, • Ensure consistency in customer journeys while adapting for segment nuances Customer Management: • Maintain visibility into adoption, health scores, and engagement metrics across the portfolio, • Guide the team in identifying churn risks and expansion opportunities, • Drive proactive outreach and intervention based on data insights, • Support account reviews and leverage segment-level insights to improve outcomes Client Engagement and Advocacy: • Ensure strong stakeholder relationships across Enterprise accounts, • Deliver consistent value through interactions, • Capture and synthesize customer feedback to inform internal teams, • Act as the voice of the customer to influence product and go-to-market strategy Retention and Growth: • Collaborate with Sales, Product, and Marketing to drive adoption and expansion, • Support renewal strategies and improve retention outcomes across segments, • Leverage data to contribute to accurate forecasting and pipeline visibility, • Identify and scale growth opportunities within the Enterprise base Operational Excellence: • Implement and refine processes that enable scale and efficiency, • Improve team productivity through tooling, automation, and best practices, • Standardize workflows and reporting for consistency and visibility, • Monitor industry trends and evolve engagement strategies accordingly What we're looking for: • 4+ years of experience in Customer Success, Technical Account Management, or related fields, • Prior people management experience with a track record of developing high-performing teams, • Experience supporting Enterprise or high-ARR customer segments, • Experience with high-touch customer success models, • Background in Cybersecurity, DevOps, or a related technical domain preferred, • Strong operational mindset with experience building or optimizing processes, • Proven ability to drive retention and growth in a metrics-driven environment, • Excellent communication and interpersonal skills across diverse audiences, • Bachelor’s degree in a relevant field; advanced degree preferred, • Currently located in the United Kingdom Compensation: up to £150,000 base salary + bonus (depending on experience) If your experience is close but doesn’t fulfill all requirements, please apply. Chainguard is on a mission to build the best team. To achieve our goal, we are focused on hiring “Guardians'' with unique backgrounds, perspectives, and experiences. We live and breathe our company values: • We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better., • We have a bias for intentional action — We prioritize, plan, try things, and fail fast., • We don't take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey., • We trust each other and assume good intentions — We're transparent with decisions to empower team members to make well informed decisions. A few of the benefits we offer: • Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs., • Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!)., • 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck., • ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset., • 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year. If your experience is close but doesn't fulfill all requirements, please apply. We're building the best team in technology and are focused on hiring "Chainguardians" with unique backgrounds, perspectives, and experiences. Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with _. ©2026 Chainguard. All Rights Reserved.

Join us in shaping the future of paid search intelligence. Adthena is an award-winning search intelligence platform powered by patented AI technology and a team of dedicated experts. We help brands, marketers, and agencies dominate their competitive landscapes with unparalleled insights into the paid search market. Our Whole Market View, Smart Monitor, and Local View solutions give clients the clarity to optimize spend, increase ROI, and stay ahead of the competition. Trusted by global brands like Citibank, L’Oréal, and Volvo, and backed by Updata Partners, we’ve been redefining search intelligence since 2012. In 2025, Adthena continued its winning streak, earning 8 major search industry awards. Highlights include Best AI Search Software Solution at the US Search Awards, Best Search Software Tool at the European Search Awards, and Best Software Innovation at the Global Search Awards. Ready to make an impact in an industry-leading company? Let’s do it together. We offer the best of both worlds: the maturity and stability of a well-established company combined with the energy, agility, and impact of a scaling tech organisation. If you’ve been hesitant about joining a typical tech company due to concerns about chaos, fragility, or volatility, Adthena is your answer. We’re beyond early-stage chaos, offering stability. We’re smaller than large-scale enterprises, offering more autonomy, less red tape, and accelerated growth. Strong Culture: Our quarterly surveys show a 93% average approval rating for company culture, with an overall eNPS of 27. Award-Winning Product: US 2025 Search Awards for Best AI Search Software Innovation Trust-Based Vacation: Take as much time off as you need, when you need it. Remote-First: 52% of Adthenians work fully remote, with others choosing Hybrid Work at our 3 Geohubs (London, Austin, Sydney). Flexible Work: Work how and where you do your best, with full autonomy over your day. Career Growth: Bespoke training and career development via "Sherpa plans” to guide your growth. Private Medical Insurance: Fully covered health care. Mental Health Support: Employee Assistance Program offering 24/7 confidential counselling, with access to ‘healthier living’ services such as ‘HeadSpace’. Family Care Package: Up to 6 months fully paid maternity leave, and 2 months paternity leave. Pension & 401(k): Competitive UK/US/AUS pension schemes, available from day one. Home Office Stipend: $200 for your ideal remote setup. Swag Welcome Gift: $70 credit to grab some merch. Reporting to: Senior Manager, Customer Success Location: Remote (UK or EU) OR London (Hybrid 2 days/week) Interviews: 4 Stages Start Date: ASAP Adthena is a ‘Customer Value’ oriented business. As such, the Customer team is critical to our success. In our London office, this team consists of Account Management and Customer Success roles - both of which are critical to the success of our clients. We work closely together to leverage each other's skills and abilities, ensuring that our clients are successfully achieving their goals. We work as a close-knit, highly functional team and contribute to the wider business by working closely with Sales and Marketing to encourage business alignment. As a French-Speaking Customer Success Manager, you'll be the go-to partner for a portfolio of French and UK clients, helping them get real value from our platform — driving adoption through smart onboarding, best-practice guidance, and bespoke solutions. Native French is essential, as you'll work with French-speaking clients day-to-day alongside a UK book. You'll own retention and engagement through regular check-ins, actionable insights, and timely follow-through — guiding clients to value, explaining the data behind their results, and spotting opportunities for renewals and expansion. You'll work closely with our Account Managers, who own the commercial relationship, while you own the partnership. First 30 days — Get up to speed on the product, the business, and the tools and processes that'll set you up for success. By 60 days — Start building relationships. You'll arrange calls and face-to-face meetings with key stakeholders across a pre-assigned book of "green" clients. These are added in blocks — eventually you'll manage up to 30 clients, depending on size. By 90 days — Alongside your Account Manager, you'll have conducted Business Reviews with senior stakeholders across your book, building strong client health scores and referable relationships. Day-to-day, you'll be driving engagement through monthly check-ins and contributing to Quarterly Business Reviews — co-owning success plans, guiding clients through key milestones, and capturing outcomes along the way. You'll act as a trusted advisor, delivering strategic insights and best practices, and feeding client voice back into product and leadership. By 12 months — You'll have delivered an exceptional client experience, targeting 90%+ gross revenue retention. You'll have proved value on existing subscriptions and scoped out upsell opportunities for Account Management. By 18 months — You'll have a proven track record as an Adthena CSM, with a clear path ahead — whether that's growing as an individual contributor or stepping into management. Native French speaker with strong written and spoken English 2+ years experience in a client-facing Customer Success, Account Management, or Client Services role Strong stakeholder management skills, comfortable engaging up to C-level A solid understanding of the digital marketing landscape, including paid search Strong analytical skills — confident working with data and translating it into actionable insights A customer-centric mindset focused on delivering value and driving outcomes SaaS background is a plus Get Shit Done: We're big on taking action, owning our challenges, and finding solutions. Freedom with Responsibility: We take charge of results to recognition. We know that our hustle not only moves the needle for the company but also sets us up for personal success. Deliver Remarkable Quality: We care about exceeding expectations in the work we do and aim to always do our best work as individuals and as a team. Smart & Always Improving: We strive daily to expand our knowledge and become better at what we do. You’ll work closely with: Simon Koehli Director, Customer Success - EMEA _ Stephanie Richardson Senior Manager, Customer Success - EMEA _

CMA Recruitment Group is delighted to be partnering with an international, privately owned product-based business to recruit a Finance Director for its EMEA and APAC operations. This is a newly created leadership role offering the opportunity to shape the future of the finance function while working closely with senior stakeholders across commercial, operational and executive teams. \n With operations spanning the UK, Asia-Pacific and the Middle East, the business is at an exciting stage in its growth journey. Alongside continued expansion and acquisition activity, a major ERP implementation is underway, creating a rare opportunity for a commercially minded finance leader to influence strategy, modernise processes and help build a best-in-class finance function. \n This is not a role for someone who wants to stay in their lane. The successful candidate will be a visible and influential member of the leadership team, combining strong financial stewardship with commercial insight, team development and business transformation expertise. \n What will the Finance Director role involve? \n\n • Providing strategic and operational finance leadership across the EMEA and APAC regions, partnering closely with the CFO and wider leadership team\n, • Leading and developing a UK-based finance team, creating a culture of accountability, coaching and continuous improvement\n, • Acting as a trusted business partner to commercial and operational stakeholders, providing meaningful financial insight, challenge and support\n, • Driving budgeting, forecasting, reporting, working capital management and performance analysis across multiple international entities\n, • Supporting ongoing acquisition activity, including due diligence, integration and post-acquisition financial management\n, • Playing a key role in a major ERP transformation programme, helping redesign processes, improve automation and embed modern technologies, including AI-enabled finance tools\n, • Overseeing financial controls, statutory reporting, tax compliance and audit management across multiple jurisdictions\n, • Building strong relationships with international colleagues through regular collaboration and occasional overseas travel\n\n Suitable Candidate for the Finance Director vacancy: \n\n • Qualified accountant (ACA, ACCA, CIMA or equivalent) with significant senior finance leadership experience at Financial Controller, Finance Director or equivalent level\n, • Experience within a manufacturing, product-based, distribution, supply chain or logistics environment would be highly advantageous\n, • Strong technical accounting and controllership background combined with a commercial mindset and the ability to influence decision making\n, • A hands-on leader who enjoys operating in a dynamic, low-bureaucracy environment and is comfortable wearing multiple hats\n, • Proven experience leading teams and developing people through coaching, mentoring and empowerment\n, • Exposure to acquisitions, business transformation, ERP implementations and process improvement initiatives\n, • Naturally collaborative with strong communication skills and the ability to build credibility across finance, commercial and operational teams\n, • Curious, forward-thinking and interested in leveraging technology and AI to improve finance operations\n\n Additional benefits and information for the Finance Director role: \n\n • Discretionary annual bonus with strong earning potential\n, • Private healthcare package including GP access, dental and optical cover\n, • Pension scheme with salary sacrifice options\n, • Electric vehicle scheme\n, • 23 days' annual leave plus bank holidays, increasing with length of service\n, • Hybrid working with a minimum of three days in the office\n, • Onsite parking\n, • International travel opportunities, including regular interaction with colleagues across North America and Asia-Pacific\n, • Opportunity to influence a growing international business where ideas are welcomed, visibility is high and individuals can make a tangible impact\n, • Salary dependent on experience\n\n This is an outstanding opportunity for an experienced finance leader looking for a broad, influential role within a collaborative and ambitious international organisation undertaking significant growth and transformation. \n CMA Recruitment Group is acting as a recruitment agency in relation to this role. CMA complies with all relevant UK legislation and does not discriminate on the grounds of any protected characteristics. By completing the application process, you agree to the terms outlined in our Privacy Notice and understand that CMA may contact you regarding work-finding services. Due to the anticipated volume of applications, we may not be able to respond individually to every applicant.

About Allica Bank Allica is the UK’s fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech. Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers. Role Description This role is responsible for getting these exciting products to market, and ensuring as many established businesses as possible can benefit from them. Working with the growth and product teams, the Cash Management Executive will identify opportunities, and make contact via telephone and email to convert customers to our business current account and savings offerings. Your key goal will be winning active new accounts, and as such you will be responsible for the full end to end onboarding journey, from identifying potential customers to delivering live, actively used accounts. The focus will be on new to Allica customers that are in our established SME target segment (minimum 12 months trading), with have cash balances (£50k+) that can benefit from our savings rates. Our Cash Management Executive will work with the whole of Allica – including relationship management teams, product, marketing, and operations to ensure that prospective customers receive exemplary customer service and a great first impression of Allica Bank. It is vital that our Cash Management Executive is very confident and capable of remote sales to SMEs by telephone. They should also be strong stakeholder managers with a focus on customer outcomes and delivering value for both Allica Bank & their customers. Principal Accountabilities Able to clearly communicate Allica’s value proposition to decision makers (eg Owner, Director, FD) in our target customer market. Working with lists of prospects of variable intent to generate high quality business current account and savings opportunities. Understanding our onboarding process and requirements. Supporting customers and prospects through this process to quickly and smoothly open and actively use their current and savings accounts, delivering a great customer experience that will drive a deeper relationship with our customers. Typically being the first Allica Bank representative that SMEs speak to, so always being professional, courteous and friendly. Proactively learning our products and criteria over time, so that you can identify opportunities, becoming ever more efficient and effective at engaging and qualifying prospects and converting them to active customers. Gaining feedback from customers and prospects on potential future features they need and want from their bank and bank account, following through and feeding these into the Product teams. Working with our Marketing and Data teams to feedback your learnings from customer interactions, helping us to drive ever better customer outcomes, targeting, segmentation and messaging. Delivering the business plan for your role, and actively managing your objectives and personal development plan. Making your colleagues proud that you represent Allica, by ensuring excellent service for our SME customers, prospects and advisors. Working closely and collaboratively with all areas of Allica to ensure a seamless and professional service is always provided. Complying with all mandatory policies, and adherence to operational procedures to maintain internal controls. Personal Attributes & Experience You will have a proven track record in telephone-based lead generation with established SMEs (typically 5-250 employee firms), using established business development skills to build relationships with prospects and convert to Allica Bank customers. You will have excellent interpersonal and communication skills, together with evidence of outperformance in similar roles through earning customer and colleague trust. You will evidence a track record of working in fast paced environments, dealing with change well and showing an adaptable approach to deliver on the organisation’s goals. You will demonstrate the ability to work collaboratively with specialist colleagues such as Relationship Managers, Operations, KYC/B and underwriters, to deliver a positive outcome for our customers. You’ll have a proven track record of exceeding targets, providing excellent customer service generating new income opportunities and always considering risk and reputation when making decisions or finding solutions. A good understanding of SME financial products (eg payments, lending, accounting, CRM), and ideally specific expertise in business current accounts. Working at Allica Bank At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers. Our employees are at the heart of everything we do, so our benefits are designed with you in mind: Full onboarding support and continued development opportunities Options for flexible working Regular social activities Pension contributions Discretionary bonus scheme Private health cover Life assurance Family friendly policies including enhanced Maternity & Paternity leave Don’t tick every box? Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you! Flexible working We know the ‘9-to-5’ isn’t right for everyone. That’s why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate. Diversity We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.

Soldo is here to change the way businesses spend, for the better. So every employee, department, and team is more productive and successful at work. Soldo connects company cards with a powerful management platform so finance teams can distribute money instantly, while staying in control of who spends, how much, where, and on what. With Soldo, budgeting, payments, reporting and reconciliation are simple and efficient. </span></p> </span></p> We’re both a financial services and a software company and one of Europe’s fastest growing fintech companies. Operating in the UK, Italy and Ireland, we’re over 350 employees (from 26 nationalities) strong. </span></p> </span></p> We’re a place where anyone can thrive. We’re all about doing the right things for the right reasons, high standards, ambition, drive and focus. </span></p> </span></p> What’s in it for you</span></b> </span></p> </span></p> • Competitive salary </span></span></li> • Private healthcare for you and your family </span></span></li> • Pension scheme </span></span></li> • Flexible working options including working from home or our Marylebone office </span></span></li> • 60 days’ work anywhere, even outside the UK if you want </span></span></li> • 25 days off a year, plus public holidays as well as Christmas Eve and New Years' Eve, 2 volunteering days and an extra day off on your birthday </span></span></li> • Genuine career development opportunities, including our mentoring scheme, your own annual £500 learning budget </span></span></li> • Employee Assistance Programme and wellbeing portal </span></span></li></ul> </span></p> The role</span></b> </span></p> </span></span></p> We’re hiring a Digital Customer Community & Education Manager to join our digital customer engagement team. Reporting to the Director of Digital Customer Engagement, this role will be responsible for defining, scaling and maintaining Soldo’s digital B2B customer community strategy and ecosystem.</span> </span></p> </span></p> Key responsibilities: </span></p> </span></p> • Community Strategy </span></span></li> • Customer Education & Content </span></span></li> • Knowledge Management </span></span></li> • Cross -Functional Collaboration with Product, Product Marketing and Solution Marketing </span></span></li></ul> </span></p> Must have: </span></p> </span></p> • Experience building and managing B2B customer communities, education programmes and knowledge bases in a SaaS or digital business. </span></span></li> • Experience managing and monitoring feedback on Reddit and/or other relevant B2B community platforms to drive engagement. </span></span></li> • Strong content creation and communication skills, with the ability to translate complex topics into clear, engaging materials. </span></span></li> • Understanding of customer education, self -service and knowledge management best practices. </span></span></li> • Familiarity with B2B customer community platforms, content management systems and digital engagement tools. </span></span></li> • Experience organising and managing user group events, to showcase product functionality and receive customer feedback on features. </span></span></li> • Passion and expertise in AI -driven search, content discoverability and digital knowledge ecosystems. </span></span></li> • Experience managing digital customer reviews, to generate positive customer advocacy through a variety of digital channels/ platforms. </span></span></li> • A proactive, creative mindset with a passion to deliver best -in -class customer experience and customer engagement at scale. </span></span></li></ul> </div>

Department / Business Unit: Baines Simmons / Operations Reports To: Operations Director Direct Reports: None Grade / Band: Graduate Location: UK Hybrid (Bracknell) Employment Type: Full-time Budget Responsibility: None TrustFlight’s Operations department delivers a high volume of aviation safety training, consultancy, and compliance services to clients globally. As the business scales, the administrative and coordination burden across scheduling, travel, contracting, and client communications has grown significantly. This role exists to identify, design, and implement digital and AI-powered solutions that automate and streamline the operational workflows underpinning consultant scheduling, travel logistics, contractor management, and client-facing communications – including course joining instructions, certificates, course materials, and Microsoft Teams setup. The AI & Digital Solutions Engineer will act as the bridge between operational need and technology capability, transforming manual, repetitive processes into scalable, intelligent workflows that free the wider team to focus on high-value delivery. Whilst Operations is the primary focus, the role will also extend AI and automation capability into Business Development and Product, supporting pipeline workflows, proposal generation, and product feedback processes as the function matures. • Design, build, and deploy automation solutions for agreed operational workflows using AI and no-code/low-code tooling, within a structured support framework during the initial onboarding period., • Select and recommend appropriate tools and platforms for workflow automation, within agreed budget parameters and subject to IT governance sign‑off., • Propose and pilot new digital solutions with line manager oversight, progressing toward greater autonomy as experience and confidence develop., • Escalate to Operations Director for significant new vendor contracts, material changes to client‑facing communications, or solutions that touch personal or sensitive data., • Cross‑functional coordination with Training Delivery, Consulting, Client Success, Business Development, and Product teams to gather requirements and implement agreed solutions., • Scope covers Operations as the primary function, with cross‑functional remit extending to Business Development and Product from day one., • Operations Director – regular check‑in on priorities, solution sign‑off, and strategic alignment., • Operations Coordinators, Admins & Consultants – day‑to‑day requirements gathering, testing, and adoption support for new workflows., • IT & Engineering – technical governance, data security review, and integration support where required., • Senior Leadership Team – periodic reporting on operational efficiency gains and automation ROI., • Business Development Team – automation of proposal generation, CRM workflows, and pipeline reporting., • Product Team – digital tooling support for product feedback loops, release communications, and internal reporting., • Training & Consultancy Clients – automated and semi‑automated communications for joining instructions, certificates, course materials, and Teams invitations., • Contractors & Freelance Consultants – digital onboarding, contracting, scheduling notifications, and engagement management., • Software & Platform Vendors – procurement, configuration, and ongoing management of automation and scheduling tools., • Audit and map current operational workflows – including consultant scheduling, travel booking, contractor contracting, and client communications – to identify automation and AI opportunities., • Design and build end‑to‑end digital workflows using AI tools, automation platforms, and scheduling systems to reduce manual effort across the Operations team., • Implement intelligent scheduling solutions for consultant time allocation, ensuring visibility of availability, conflict resolution, and automated notifications to all parties., • Automate the full client communication lifecycle for training and consultancy engagements, including generation and dispatch of joining instructions, course materials, Teams meeting invitations, and post‑course certificates., • Build and maintain a digital contractor management workflow covering sourcing triggers, contract generation, engagement tracking, and payment milestone coordination., • Own the technology stack for Operations automation – evaluating tools, managing licences, and ensuring solutions remain fit for purpose as the business evolves., • Champion adoption of new digital workflows across the Operations team, providing training, documentation, and ongoing support., • Monitor solution performance, identify failure points, and continuously improve automations to increase reliability and coverage., • Support the Business Development team with AI‑assisted proposal workflows, CRM automation, and pipeline visibility tooling to accelerate the sales cycle., • Collaborate with the Product team to design and implement digital solutions that streamline product feedback collection, internal reporting, and release communication processes., • Within 90 days: Full audit of operational workflows completed and an automation roadmap agreed with the Operations Director., • Within 6 months: At least 3 core workflows automated (e.g. consultant scheduling notifications, client joining instructions, contractor contract generation), with measurable reduction in manual processing time >=40%., • Within 12 months: End‑to‑end automation coverage across scheduling, travel coordination triggers, client communications, and contractor onboarding, delivering a quantified saving of >=60 hours/week for the Operations team., • Client communication error rate (wrong materials, missed invites, late certificates) reduced to <1% of engagements., • Stakeholder satisfaction score of 4+/5 from internal Operations team on quality and usability of implemented solutions., • Deliver at least one agreed automation solution for each of Business Development and Product within the first 12 months. Tier Profile Expectations – Tier 3: AI Builder. Develops and integrates AI‑powered solutions. Builds, fine‑tunes, or integrates AI/ML models and pipelines. Establishes evaluation frameworks for AI systems. Ensures responsible AI practices (fairness, transparency, data governance). Contributes to TrustFlight’s AI strategy. • Design and deploy AI‑assisted scheduling systems that intelligently match consultant availability to client demand, accounting for skills, location, and travel constraints., • Use LLM‑powered tools to auto‑generate personalised client communications — joining instructions, Teams invites, course materials packs, and post‑course certificates., • Build AI‑assisted contractor matching and contract generation workflows, reducing turnaround time from requirement to signed agreement., • Apply AI tools for document classification and routing – ensuring the right materials reach the right clients at the right time., • Leverage AI‑powered analytics to surface operational bottlenecks and recommend process improvements proactively., • AI Development & Growth:, • Complete TrustFlight’s AI fluency onboarding programme within first 30 days., • Share automation wins, prompt libraries, and AI use cases with the wider team on a quarterly basis., • Actively participate in TrustFlight’s internal AI community of practice, contributing Operations‑specific use cases and learnings., • Innovation – Proactively identifies and implements technology‑driven improvements; comfortable experimenting with new tools and approaches., • Delivery Focus – Takes ownership of solutions end‑to‑end; balances speed of iteration with stability and reliability of outputs., • Collaboration – Builds trust with non‑technical stakeholders; listens carefully to operational needs before designing solutions., • Customer Centricity – Keeps the client experience and consultant wellbeing central to every workflow decision., • Analytical Thinking – Breaks down complex, multi‑step processes into logical components; uses data to prioritise and validate improvements., • Adaptability – Thrives in a fast‑moving environment; adjusts priorities readily as operational needs evolve., • Working Hours: 37.5 hours per week, core hours 09:00–17:00., • Work Pattern: Hybrid – minimum 3 days office (Bracknell) for first 6 months, 2–3 days thereafter., • Travel Requirements: None., • Anticipated On‑Call / Shift Work: None., • Special Conditions: Right to work in the UK required., • A degree in Computer Science, Artificial Intelligence, Data Science, Software Engineering, Information Systems, or a closely related technical discipline – achieved or expected at 2:1 or above., • Demonstrated academic study of AI and machine learning concepts, including LLMs, automation, or intelligent systems – evidenced through coursework, dissertations, modules, or equivalent self‑directed learning., • Ability to demonstrate understanding of how AI tools can be applied to real‑world process automation, through academic projects, coursework examples, or personal study., • Familiarity with at least one automation or no‑code/low‑code platform (e.g. Make, Power Automate, n8n, Zapier) – whether through university projects, personal experimentation, or placement experience., • Comfortable working analytically with data and processes – able to break down a workflow logically and identify where technology can add value., • Strong communication skills – able to translate technical concepts for non‑technical colleagues and listen carefully before designing solutions., • Organised, reliable, and able to manage competing priorities – follows through on commitments and flags issues early., • Placement year, internship, or part‑time experience in a technology, operations, or business environment., • Hands‑on experience integrating LLM APIs (e.g. Anthropic Claude, OpenAI GPT) in a project or academic context., • Familiarity with the Microsoft 365 ecosystem, particularly Teams, as a communications and workflow platform., • Exposure to APIs, webhooks, or data integration between SaaS platforms., • Experience with document generation tools or CRM platforms., • Awareness of UK GDPR and data privacy considerations as they apply to automated communications and personal data., • Interest in or knowledge of aviation, professional services, or regulated industries. #J-18808-Ljbffr

Site Digital Services, Northumbria Healthcare Manufacturing and Innovation Hub Town Seaton Deleval Salary £79,504 - £91,609 per annum Salary period Yearly Closing 13/10/2026 23:59 You will be responsible for leading the development team working on a range of enterprise systems built upon modern technology stacks. You will have a strong background leading development teams within an agile setting and have the desire and enthusiasm to deliver but also innovate. The development team are responsible for providing systems to frontline staff at the point of patient care. The team and supporting teams have expanded over the last year with a plan of continued recruitment and investment in the team to be a leader within the NHS. The position is based in Fleet Solutions, and you will be responsible for initially driving a shift from legacy solutions written in asp.net, PHP and SQL (stored procedures) to modern .NET, React, Cloud First, Event Driven applications. Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received. • You will be responsible of defining process that our dev team follows and ensuring the development team take responsibility to implement, • Technically adept you will provide assistance/guidance to the dev team and define best practice in relation to code quality and standards, • Working closely with Project Managers/Product Owners you will provide insight towards new development work via agreed changes, estimates and also innovative changes that come from within the development team, • You will take responsiblity for resourcing the team correctly and reporting in to the Deputy Director of Development to expand and deliver on a strong Digital Vision, • You can have the capacity to be actively involved with development work but not at the detriment of an efficiently functioning delivery team as you will be core to the teams success, • You will be working on existing and green field solutions that use the latest technologies with a large variety of projects to get involved with, • You will operate in a cloud first development environment and we would look to you to introduce new tools/approaches to improve development lifecycle., • Demonstrate excellent understanding of the Change Framework, promoting awareness of and adherence to the process within the team We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality – opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! • As Dev Team Lead/Manager you will be responsible for leading and managing the application development team within Northumbria Healthcare Trust delivering on a range of systems with the Digital Services department. This will include the management of Backend and Frontenddevelopers and you will be expected to have deep technical knowledge and experience., • You will have experience of working in a development environment and either experience of a similar role or being a senior developer/senior QA tester/product manager looking to move in to dev team leadership., • Your primary focus is to provide leadership and line management to developers who are working on new projects and supporting existing services. You will work collaboratively to define common approaches to application development and integration and ensure development standards are documented and maintained by the team. Within your role, you will be developing the teams' adoption of agile ways of working alongside, Product Owners, Project Managers, and Business Analysts. You will be successful in supporting teams to adopt new tools and approaches to development and continue to change as theorganisation expands its portfolio of internally developed systems. • Development teams main tech stacks/approaches are .NET / React / Micro Services / Azure / Azure DevOps, • To role model compassionate and inclusive leadership in order to shape the creation of a collective leadership culture within the trust. This means demonstrating a consistent leadership style which (a) engages, enables and empowers others (b) uses coaching to promote ownership of learning and quality improvement and (c) facilitates tea working and collaboration within teams / departments and across organisational boundaries. • Lead the modernisation of our Fleet applications, from asp.net, PHP and SQL (stored procedures) to modern .NET, React, Cloud First, Event Driven applications., • Professional knowledge acquired through degree or equivalent experience plus in-depth technical and strategic knowledge., • Strong technical skills obtained as a Lead Developer, • Experience working with Agile and Scrum Teams, • Experience in resource planning and scheduling, estimation, and reporting on progress, • Previous experience managing a development team, • Knowledge of or experience in coaching and mentoring practices and tools, • Knowledge of or experience in Quality improvement tools, techniques and methods Name Lloyd Rodrigues Powell Job title Head of Development Email address #J-18808-Ljbffr

Our Company Technogym inspires Our Company Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026. Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world! Your Role We are seeking a results-driven, creative Marketing Manager who will support in localising and executing a globally defined strategy. While the overall brand strategy is established at our HQ, you will work with Marketing Director who responsible for adapting it to the local market, using data insights to ensure maximum effectiveness. You will ensure that all marketing initiatives align with and support our sales objectives. From managing integrated campaigns and events to overseeing communications, you will spearhead brand growth and market success. Your Impact Core Responsibilties • Define and lead the segment go-to-market strategy and activity in line with the HQ strategy, considering industry evolution and corporate strategy., • Work alongside Sales Directors designing plans integrated marketing plans that effectively drive leads, orders, and sales for the segment., • Oversee, organise and manage Go To Market marketing activities to ensure brand consistency and results, • Develop the marketing plan with the correct mix of campaigns, initiatives, and events to achieve targets for brand awareness, leads, revenues, margins, and profitability, • Oversee the implementation of sell-in and sell-out tools (events, email campaigns, web marketing, etc.), ensuring measurable impact on sales KPIs, • Bring ideas, collaboration, energy with a strong focus on execution Activity Responsibilities Activity Responsibilities • Execute the segment marketing plan, in accordance with feedback of sales director and marketing director, • Organise and manage local marketing events (trade shows, exhibitions, seminars, etc.) coordinating all local suppliers involved, • Develop and deploy all sell-in and sell-out tools (events, mailings, web marketing) to generate leads, orders and sales in accordance with the Segment Sales strategy, • Provide marketing cost reporting and analysis to monitor marketing activities, ROIs and sales targets of the different lines of business., • Support the Inside Sales team in maximising the database by developing lead-driving campaigns able to reach potential new customers as well as maintaining existing customers’ energy, loyalty and interest in Technogym, • Work across the marketing team to provide support for cross segment events and key brand moments, • Manage purchase requisitions and purchase orders for segment relevant acitivities About You Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical. You are an engaging and highly motivated people manager, with a high degree of empathy. What You Should Bring • 6+ years’ experience in similar roles and in fast-paced multinational environments, • Degree in Marketing, Communication, Business Administration, or related field, • Ability to think and act strategically and drive the organisation toward strategy execution, • Experience in brand positioning and identity development, • Strong leadership and team management skills, inspiring coworkers, and customers, • Expertise in marketing strategies, lead generation techniques, and project management, • Excellent communication, presentation, and interpersonal skills, fluent in English both written and spoken, • Proficiency in market analysis, customer insights acquisition, and interpreting data and metrics to inform strategies, • Experience in managing cross-functional projects and collaborating with product, sales, and other departments to achieve business objectives What's On Offer • Competitive salary (we have nothing to hide, the job postings just do not show this information easily), • Annual bonus scheme, • High-end and up-to-date tools to do the job well, • On-site premium showroom (also the staff gym!), • 25 days annual leave (increasing further with long service) plus UK Bank Holidays, • Free parking, • Free premium Italian coffee, • Pension and Life Assurance scheme, • Private Medical Insurance, • Corporate Wellness Programme and wellness benefits, • Retailer discounts portal and partner benefits, • Employee Assistance Programme, • Product employee purchase scheme, • Comprehensive induction programme, • Promoting from within is our first priority, • Amazing people! Technogym is an Equal Opportunities Employer We are an equal opportunity employer and value diversity at our company. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief. Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true #J-18808-Ljbffr

We are hiring! Come and join our fantastic team as 3+ years of previous experience at McKinsey, BCG, or Bain (MBB) or an equivalent top-tier consulting firm. At Nutriment Company we are entrepreneurs, visionaries and doers. We operate in one of the fastest growing segments of FMCG right now - pet food - and we are proud to be Europe's leading company within the natural premium segment. Our headquarters are in Stockholm and Düsseldorf, and we currently have +800 employees spread across Europe. We generate 200+ million EUR turnover with strong profitability, and we are owned by the Nordic private equity company Axcel At The Nutriment Company, we have a highly motivated, ambitious, and fun team that aspires to take our company to the next level, as we expand at a high pace both through organic growth and acquisitions across Europe. We are now looking for a Manager in our Strategic Project team to take a key role in our expansion journey across UK. You will report to the VP Operations UK. The role is based in Camberley and frequent travel across UK to our different sites on a need basis is expected. As Manager in our Strategic Projects team at The Nutriment Company, you will be responsible for independently driving projects on all levels within the Nutriment Company organization, from projects initiated by central management and the board to being directly involved in projects with our many local brands. Independently drive a variety of strategic projects across UK, for example: • Optimize gross margins through group pricing and product mix shift initiatives, • Lead and drive operational projects., • Develop a UK category management strategy to drive product innovation and decisions across our different brands., • Develop a breeder-program to drive brand choice, • Develop and execute on our indirect sales strategy and lead the expansion of The Nutriment Company in UK, • Assess our production and warehouse footprint and create tangible recommendations to optimize., • Support in the assessment and negotiation of UK sourcing agreements, • Ensure exit readiness and UK compliance, • Improve end-to-end customer experience across our brand portfolio, • Work closely with and present key recommendations to executive management, • Prepare and lead workshops at Managing Director meetings in UK This is a critical role to drive value creation and over time there will be opportunities to rotate into commercial or operational leadership roles in one of our business units You will be a key player in our team, driving forward the most critical strategic projects with a high exposure to executive management. As such we are looking for the following profile:3+ years of previous experience at McKinsey, BCG, or Bain (MBB) or an equivalent top-tier consulting firm. • You are driven, structured, and have a proven ability to deliver results independently, • You have experience from working and communicating with executive stakeholders, • You are a team player with a strategic mind who does not shy away from taking on operational tasks and supporting your peers outside of your direct responsibilities, • You are curious and have a desire to continously learn, • You are fluent in spoken and written English, • Being part of a high growth company with an exciting role that sits at the core of our value creation agenda, • Unique level of exposure to executive management and local managing directors, • Attractive career path with clear possibility to grow into various leadership roles as the company grows, • Competitive salary including benefits, • Possibility to participate in owners-backed management incentive program #J-18808-Ljbffr

As the Manager-Technology Support Services, you will manage a team of experienced technical professional employees who are providing technical expertise to internal and external customers. You will be responsible for implementing measurable annual performance objectives for your team as agreed with Director and Senior Director. • Provide technical support to external and internal customers as needed in their field of expertise, while managing a team of subject matter expert., • Coordinate vendor training activities for team and others within the Technology and Support Services (TSS) organization., • Strive for continual improvement with team organization, processes and procedures., • Maintain reporting of key performance indicators (KPI)., • Develop customer-facing and internal documentation on best practices, troubleshooting flowcharts, training materials and FAQs to ensure consistent customer experience., • Communicate with Engineering, Applications Engineering, Marketing, Category Management, Supply Chain Services, and Quality Assurance divisions of any product problems, opportunities, or emerging customer needs., • Provide subject matter expertise and leadership for data centre mechanical and electrical (M&E) support activities, including power distribution, UPS, generators, cooling, airflow management, and environmental monitoring systems., • Support data centre project lifecycle activities, including design review, implementation, testing, commissioning, documentation handover, and operational readiness, working collaboratively with internal teams, partners, and customers, • Review, understand, and contribute to Risk Assessments and Method Statements (RAMS) to ensure safe execution of installation, maintenance, and commissioning activities within live data centre and critical infrastructure environments., • Act as a technical escalation point for data centre M&E-related issues, supporting root cause analysis, corrective actions, and continuous improvement initiatives, • Minimum 12 years experience in the technical field of expertise in design, implementation and/or commissioning, • Experience supporting data centre or critical infrastructure environments, including exposure to mechanical and electrical systems design, implementation, and/or commissioning., • 3 years experience in public speaking with strong presentation skills, • Associates’/ Bachelor's degree /College Diploma or commensurate years of technical experience required, • Licenses/Certificates/Designations required, • 10+ years of experience in the technical field of expertise in design, implementation and/or commissioning, • 3+ years of experience speaking with strong presentation skills, • 2+ years of experience leading a team of up to 4 direct reports preferred, • Possess a customer-centric mindset, • Possess advanced computer skills, including proficiency with Microsoft Office Outlook, Word, Excel, PowerPoint and Visio, • Demonstrate strong leadership skills and the ability to make decisions within the designated area of responsibility, • AutoCAD 2D or AutoCAD Inventor preferred, • BISCI RCDD, OSP, NTS and/or DCDC or Industry Equivalent preferred, • Ability to travel up to 25%, • Working knowledge of data centre mechanical and electrical systems, including LV/MV power distribution, UPS, standby generation, cooling technologies, and resilience principles., • Strong understanding of safe systems of work, including RAMS, permit-to-work processes, and contractor management in live operational environments., • Ability to interpret technical documentation, method statements, and project specifications to support operational and customer outcomes. #LI AJ1 #J-18808-Ljbffr

Technogym inspires 70million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026. Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world! We are seeking a results-driven, creative Marketing Manager who will support in localising and executing a globally defined strategy. While the overall brand strategy is established at our HQ, you will work with Marketing Director who responsible for adapting it to the local market, using data insights to ensure maximum effectiveness. You will ensure that all marketing initiatives align with and support our sales objectives. From managing integrated campaigns and events to overseeing communications, you will spearhead brand growth and market success. Core responsibilties: • Define and lead the segment go-to-market strategy and activity in line with the HQ strategy, considering industry evolution and corporate strategy., • Work alongside Sales Directors designing plans integrated marketing plans that effectively drive leads, orders, and sales for the segment., • Oversee, organise and manage Go To Market marketing activities to ensure brand consistency and results, • Develop the marketing plan with the correct mix of campaigns, initiatives, and events to achieve targets for brand awareness, leads, revenues, margins, and profitability, • Oversee the implementation of sell-in and sell-out tools (events, email campaigns, web marketing, etc.), ensuring measurable impact on sales KPIs, • Bring ideas, collaboration, energy with a strong focus on execution Activity responsibilities: • Execute the segment marketing plan, in accordance with feedback of sales director and marketing director, • Organise and manage local marketing events (trade shows, exhibitions, seminars, etc.) coordinating all local suppliers involved, • Develop and deploy all sell-in and sell-out tools (events, mailings, web marketing) to generate leads, orders and sales in accordance with the Segment Sales strategy, • Provide marketing cost reporting and analysis to monitor marketing activities, ROIs and sales targets of the different lines of business., • Support the Inside Sales team in maximising the database by developing lead-driving campaigns able to reach potential new customers as well as maintaining existing customers’ energy, loyalty and interest in Technogym, • Work across the marketing team to provide support for cross segment events and key brand moments, • Manage purchase requisitions and purchase orders for segment relevant acitivities Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical. You are an engaging and highly motivated people manager, with a high degree of empathy. What you should bring: • 6+ years’ experience in similar roles and in fast-paced multinational environments, • Degree in Marketing, Communication, Business Administration, or related field, • Ability to think and act strategically and drive the organisation toward strategy execution, • Experience in brand positioning and identity development, • Strong leadership and team management skills, inspiring coworkers, and customers, • Expertise in marketing strategies, lead generation techniques, and project management, • Excellent communication, presentation, and interpersonal skills, fluent in English both written and spoken, • Proficiency in market analysis, customer insights acquisition, and interpreting data and metrics to inform strategies, • Experience in managing cross-functional projects and collaborating with product, sales, and other departments to achieve business objectives, • Competitive salary (we have nothing to hide, the job postings just do not show this information easily), • High-end and up-to-date tools to do the job well, • On-site premium showroom (also the staff gym!), • 25 days annual leave (increasing further with long service) plus UK Bank Holidays, • Free parking, • Free premium Italian coffee, • Pension and Life Assurance scheme, • Private Medical Insurance, • Corporate Wellness Programme and wellness benefits, • Retailer discounts portal and partner benefits, • Employee Assistance Programme, • Promoting from within is our first priority We are an equal opportunity employer and value diversity at our company. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief. Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true Products and services supplied in USA and CANADA by TECHNOGYM USA Corp. 700 US Highway 46 East, Fairfield, New Jersey 07004 Fully paid up capital USD 3.500.000 Website operated by TECHNOGYM S.p.A. VIA CALCINARO 2861, 47521 CESENA (FC). Fiscal code and VAT: 06250230965 Certified Electronic Mail (PEC): Company registration number at the Forlì-Cesena Register, REA 315187 Fully paid up capital Euro 10.066.375,00 Siae License 201500000083 #J-18808-Ljbffr

Reports to: Director of Growth and Customer Experience IDGateway delivers SaaS solutions into security-sensitive and operationally demanding environments. We work closely with airports, aviation operators and enterprise clients to improve operational efficiency, compliance and workforce management through modern technology. The Client and Product Support Analyst is the primary point of contact for IDGateway's clients, providing telephone and email support across our all of our products. The role is built around client engagement: managing expectations clearly, communicating with warmth and professionalism, and ensuring every client interaction leaves them confident that their issue is understood and being handled. Keeping our clients happy is the core purpose of this role while balancing the needs and standards of the company. The role logs, tracks and manages support issues through Jira Service Desk, Confluence and other Atlassian tools. Working within a complex regulatory environment, the role demands accuracy, clear documentation and a calm, structured approach to managing a live ticket queue including incidents, issues and client requests, against agreed SLAs. A key requirement of the role is to prepare demonstrations, investigate and reproduce issues, develop, improve and update user documentation, helping ensure clients have the information they need to be as self-sufficient as possible. • Direct experience in a client-facing support role, within a software, SaaS or technology business., • Hands-on experience using Jira, Confluence or other Atlassian tools., • A warm, professional communication style and genuine comfort engaging with clients by telephone and Teams, even when the news isn't good., • A methodical, detail-oriented approach to logging, tracking and progressing tickets to resolution., • A genuine interest in developing technical and database skills., • A 'make it happen', 'do it now' attitude., • You don't enjoy speaking with clients directly, this is a client-facing role with frequent teams, phone and email contact., • You have no prior experience in a ticket-driven, SLA-based support environment., • You do not have any interest in the technical aspect of the support role., • Provide telephone and email support to our clients operating within a complex regulatory environment, across all IDGateway products., • Build and maintain strong client relationships with key contacts throughout the support lifecycle., • Follow the company support process, logging and documenting all incidents accurately using Jira Service Desk, Confluence and other Atlassian tools., • Investigate reported issues thoroughly and author clear, well-articulated tickets that accurately capture the problem for development teams, i.e. a reproduction step list and evidence summary a developer could act on without needing a follow-up call., • React quickly to incoming tickets to ensure SLAs are met, communicating and escalating issues as necessary., • Regularly update and report ticket progress and status to the team and to clients until complete., • Identify patterns and recurring issues across support tickets, feeding insights back to the team to help prevent future occurrences., • Support data analytics on support trends and issues, ensuring findings are clearly documented and evidenced., • Carry out client communication using tools such as HubSpot, Teams, Jira and Outlook, • Collate and prepare support information for inclusion in client-facing reports., • Use AI tools such as Claude to help identify recurring themes and patterns across support tickets, and to support the production of client-facing reports and documentation., • Work alongside team members to deliver user education by maintaining training and client documentation materials., • Apply the company's values and behaviours to their work ethic., • Comfortable working directly with databases (e.g. SQL queries) to investigate and evidence issues, going beyond front-end observation to identify a reasonable cause., • Comfortable working within a database under guidance, reducing reliance on developers for routine fixes., • Able to produce clear reproduction steps and evidenced diagnosis for development teams, reducing back-and-forth on escalated tickets., • Willing to work closely with the Test and Development teams to resolve issues, building technical understanding over time., • Comfortable navigating a complex software product and willing to dig into detail and use initiative rather than deferring every technical question., • Excellent customer communication skills, able to translate technical detail into plain language for non-technical clients., • Strong analytical mindset, able to break down complex issues into clear, logical steps., • Proactive approach to problem prevention, using support data and trends to flag risks before they, • Organised and accurate record-keeping across ticketing and reporting systems., • Resilient under pressure, able to prioritise a live ticket queue against SLA deadlines., • Familiar and comfortable using company approved AI tools to increase the effectiveness of our day to day activities., • Comfortable in communicating client issues to technical teams., • 2+ years in a technical customer service or 2nd line support role., • Experience in a SaaS, software, or technology business supporting external clients., • Experience working with a ticketing/service desk system (e.g. Jira Service Desk, Confluence) in a live support environment., • Working knowledge of SQL or comfortable querying relational databases., • Experience liaising directly with development or engineering teams to progress technical issues., • Aviation, airport operations, or background screening industry experience., • Experience working within a complex, regulated environment., • Holiday: 23 days per annum + Birthday., • Pension: 3% Employer contribution, • Flexible Benefits: up to £750 per annum to spend on a range of benefits, • Location: 3 Days per week @ 33 Hercules Way, 2 days per week work from home, • Employment is subject to a background and criminal record check #IDGateway #J-18808-Ljbffr

Our client – one of the UKs top retailers – are looking for a Senior Programme Manager to join them on a contract basis. They are looking for someone who can inspire and lead a strategic step change through a multi-year Fulfilment Transformation across technology, physical infrastructure, operational processes and people of circa £50m over 4 years, delivering significant annualised benefit over the lifecycle. Benefits scoping and delivery tracking will form a key part of the role. They will need to ensure the successful implementation of multiple strategic change projects across Fulfilment including technology transformation of order management, picking and last mile routing, process and people change, physical network change, Electric vehicle rollout and cost control activity; successfully integrate new projects as business planning develops. • Ensure the Fulfilment transformation programme is fully docked into the wider Online value stream vision and aligned to the clients strategic goals and ESG targets., • Establish and set up the multi year programme, programme governance & delivery plan., • Accountable for management and reporting of all costs and benefits., • Accountable for creation and delivery of the end to end transformation plan, including business implementation., • Accountable for ensuring business continuity and security while landing of the transformation., • Ensure development of a successful and complete Business Transition approach (led by Change Lead)., • Accountable for the successful landing of inbound/outbound dependencies., • Collaborate closely with cross-functional and cross-divisional peers identifying and managing dependencies., • Inspire, motivate & develop a high performing diverse team with clear roles., • Essential: Grocery Retailing, with a focus on online and fulfilment (final mile) experience for all of the following:, • Delivering multi-year complex programmes, encompassing technology, business change & cultural challenges., • Proven experience of leading technology and network focused change and transformation programmes., • Significant resilience and ability to cut through / work in a complex environment., • Managing multiple third parties and internal teams - technology, digital product, central fulfilment, operational and consultancies, • Working at an Executive/Senior Team level., • Experience working with matrix operating models and teams of sizes of 150+, • Management of budgets of £50m+, • Experience working in large businesses of turnover ranging from £5-12bn., • Delivering change across all aspects of online (technology, shops and CFCs), • Delivering major change and system replatforms across order management system (OMS), online picking, quick commerce picking and fulfilment network design To apply for this opportunity please submit your CV. • Director, • Contract, • Supply Chain, • Retail #J-18808-Ljbffr

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Amazon Flex Delivery Driver - Earn £14 to £18* per hour.Deliver packages on your schedule and get paid weekly.Flexible hours and get access to a wide range of deals & discounts.Deliver with us this winter as a seasonal delivery partner.To continue delivering smiles to all our customers, we’re op

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Amazon Flex Delivery Driver - Earn £14 to £18* per hour.Deliver packages on your schedule and get paid weekly.Flexible hours and get access to a wide range of deals & discounts.Deliver with us this winter as a seasonal delivery partner.To continue delivering smiles to all our customers, we’re op

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Amazon Flex Delivery Driver - Earn £14 to £18* per hour.Deliver packages on your schedule and get paid weekly.Flexible hours and get access to a wide range of deals & discounts.Deliver with us this winter as a seasonal delivery partner.To continue delivering smiles to all our customers, we’re op

Amazon Flex Delivery Driver - Earn £14 to £18* per hour.Deliver packages on your schedule and get paid weekly.Flexible hours and get access to a wide range of deals & discounts.Deliver with us this winter as a seasonal delivery partner.To continue delivering smiles to all our customers, we’re op

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Amazon Flex Delivery Driver - Earn £14 to £18* per hour.Deliver packages on your schedule and get paid weekly.Flexible hours and get access to a wide range of deals & discounts.Deliver with us this winter as a seasonal delivery partner.To continue delivering smiles to all our customers, we’re op

JOIN DHL E-COMMERCE AS A VAN DRIVER THIS AUTUMN.Our busiest period is approaching and we’re looking for motivated multi-drop drivers to join us for our peak period! .Whether you already have a suitable van or need access to one, now is the perfect time to get on the road.Enjoy consistent work, co

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