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Director of Streaming Product & Growth Leeds – Hybrid (3 days a week in the office) Up to £160,000 + performance bonus This is an exceptional chance to shape the future of a major digital streaming platform at a critical stage of its development. You’ll take full ownership of a rapidly scaling subscription product—driving commercial performance, leading digital transformation, and influencing strategic direction across the organisation. The Role As Director of Streaming Product & Growth, you will serve as the commercial lead for the digital subscription offering. Your responsibilities will include: • Defining the strategic vision and market position for the streaming subscription proposition., • Leading the commercial roadmap across pricing, packaging, go‑to‑market strategy, and customer lifecycle., • Steering revenue growth and enhancing P&L performance through clear strategy and effective commercial levers., • Owning end‑to‑end growth initiatives across acquisition, retention, churn reduction, and lifetime value optimisation., • Collaborating closely with Product, Marketing, Data, Finance, Audience Insight, and Editorial teams to drive digital‑first growth., • Harnessing data, experimentation, and customer behaviour insights to inform strategic decisions., • Influencing senior stakeholders and bringing multiple teams together behind unified growth objectives. Your Skills & Experience • Excellent stakeholder management skills, with the authority and presence to influence at leadership and executive level., • Strong commercial acumen with experience shaping revenue‑generating strategies., • Background in digital subscription, streaming, or direct‑to‑consumer business models., • Expertise in churn reduction, forecasting, revenue modelling, and subscription dynamics., • Broad digital growth capability across performance marketing, product, analytics, and customer journey optimisation. What’s On Offer • Salary up to £160,000 plus performance‑based bonus., • Hybrid working model with an engaging office culture in Leeds., • A high‑impact role in a flagship digital transformation programme., • The chance to influence strategy at scale and shape the future of a leading UK streaming service. How to Apply If you would like to register your interest, apply below or send your CV to riversteytler@harnham.com

About our company Camira are a multi-award-winning textile manufacturer with two centuries of heritage and a forward-thinking approach to innovation and sustainability, Camira designs and manufactures environmental fabrics for the commercial, public transport and residential sectors. Purpose of the role Camira is seeking an exceptional Head of Creative Design to lead the creative vision and design delivery. This is a senior leadership role for a creative leader who can balance strategy with design resolution. The Head of Creative Design (Contract) will champion high quality design. They will play a key role in the successful delivery of Camira’s ambitious growth plans across strategic areas, influencing design, product development and building the brand and its reputation with customers. The successful candidate will lead a team of internal contract designers, providing strong leadership to deliver a coherent approach and act as a guardian for the Camira brand. The day to day • To adhere to the Camira Code of Conduct and comply with all relevant quality, environmental, health & safety, data protection, and corporate legislative requirements Strategic Purpose • To concentrate on the Contract fabric Sector and take ownership for delivering the creative vision and driving the 2-to-5-year forward product strategy through the creative and development process to benefit the growth of the business., • Lead and manage the contract creative team in supporting the Creative Director’s vision and direction by delivering the Contract product strategy (where we are, where we would like to be and contribute to how we get there) ensuring that the knowledge and understanding of the internal and external environment is adequate to support the decision-making process. Research and Understanding the Customer • Establish and develop relationships with creatives, influencers and customers worldwide. To both build the brand and its reputation with customers and to inform future design and product development., • Lead and manage creative workshops with key strategic customers, involving Sales, Design, Product Management., • Represent and promote Camira Fabrics at industry-relevant events, exhibitions, sales conferences and with customers and act as an ambassador for Camira. Research and Development • Research current trends and utilise this knowledge to be inspirational in expanding the scope of Camira’s trend direction., • Bring together the global trend research with customer and market end user requirements, to lead and drive new product proposals., • Consult and collaborate with Camira’s Product Manager to deliver the Camira product strategy ensuring this is aligned with the overall business strategy., • Effectively and regularly present trend and new product direction to all stakeholders., • Support the Creative Director in the development of the vision for our yearly insight presentations by providing professional standard communication and visualisations Design • To be a creative guardian of Camira textiles; leading, inspiring and delivering a strong, uncompromising creative point of view to Camira., • Deliver product solutions which embed sustainability, and design excellence., • Assume accountability and lead the team on the design and the colouring of our collections and ranges., • Working directly on design led concepts for our portfolio and with strategic customers to develop and implement new products to consolidate market leadership., • Provide strong design leadership and work collaboratively with the Creative Director , providing clear insight (product, colour, aesthetics and technical attributes required by our market and or customer) to the innovation, design teams and technical teams to help shape and create new marketing leading product., • Take responsibility along with Camira Technical team for ensuring all products are fit for purpose in terms of performance specifications and environmental aspects., • Manage, drive and nurture collaborations with other designers & companies who compliment and strengthen the Camira product range and ethos., • Experience in project management and product development, often managing multiple projects simultaneously and meeting deadlines for project completion. Marketing • In conjunction with the Creative Director, for our Contract, take ownership for the Camira Signature., • Support the Creative director and Marketing in a collaborative manner on photography and social media styling, branding, exhibitions and showroom spaces, showcasing new fabrics in a truly inspirational way., • Attend relevant industry and networking events, preparing and giving talks to relevant customers promoting the Camira Brand, acting as the keeper of the brands’ relevance, aesthetic and values., • Working with the Creative Director to formulate design “stories” for range development and facilitate this with marketing for ABMs and customers., • Input into innovative ideas and brainstorms on marketing material and merchandising, focused on elevating the brand and inspiring our customers. Competence Profile • A creative visionary who is passionate about the power of design to change the world., • Possess strong communication and influencing skills., • Strong conceptual skills to work up ideas and be energetic about presenting ideas and concepts to customers., • The ability to work independently with passion and drive whilst demonstrating high levels of resilience and energy., • Outstanding textile design skills including woven and surface pattern design., • Proven ability to demonstrate new solutions and creativity, whilst assessing its commerciality., • Have a desire to be the best in everything you do with an ability to create a positive and inspiring culture., • Demonstrated ability to think strategically about complex issues and develop thoughtful recommendations and action plans. About you • You will be an experienced leader combining creative rigour and design ambition who can inspire teams, shape creative direction, and deliver product solutions that will excite our customers., • You will have extensive experience of leading projects in Textile design for Interiors., • Strong woven textile design skills., • Your experience of leading and managing design teams will have resulted in a culture of development, high performance and team cohesion, with a clear design direction and ethos., • You will bring an innovative and flexible approach to leading teams and projects which embed sustainability, and design excellence., • Your ability to communicate and influence will have enabled you and your team to deliver outstanding results and to effectively advocate for design at all levels, and across all of its touch points. Other Considerations • Competitive Salary, • Private Medical Insurance, • 6% Pension contribution, • 25+ days Holiday, plus option to buy Camira Values Our success lies in our customer’s success. We focus on building long lasting relationships and delivering a brilliant customer experience to a global market; using digital technologies, providing high-quality products, support and services that add value, inspire, and exceed expectations. Our commitment to quality, health & safety, and environmental standards ensures we consistently deliver products and services that meet both customer and regulatory requirements. We do the right thing, no matter how hard. We uphold integrity, honesty, and transparency with our customers, our people, and the planet. We respect our resources and commit to making pioneering fabrics and delivering value added services that contribute positively to a more sustainable future. Apply today At Camira, diversity, equity, and inclusion are at the heart of our values. We adopt a workplace where every team member feels valued and respected. Our inclusive culture ensures all employees have equal opportunities for growth and development. If you require any adjustments and/or additional support during the interview process, please let the talent team know. Join Camira and be part of a company that values your unique skills and supports your professional journey. Apply now and contribute to our mission of delivering exceptional fabrics.

Why Toshiba Global Commerce Solutions? At Toshiba, we're transforming retail with innovative solutions that tackle everyday challenges. We help Retailers navigate obstacles and accelerate their growth, reimagining customer engagement. Our mission is to turn retail visions into reality by providing expert guidance and cutting-edge technologies. Innovation drives retail success, so we invest in future technologies to keep pace with evolving customer expectations. We work closely with clients to develop strategies and solutions that align with their goals, ensuring their business shines today and in the future. We provide comprehensive Field Maintenance services, IMACD (Install, Move, Add, Change, Dispose) project delivery, Technical Helpdesk Services, and Managed Service offerings to some of the UK and Europe's leading retail brands. Our portfolio encompasses Toshiba products and OEM solutions, supporting our customers with everything from point-of-sale systems to back-office infrastructure. JOB TITLE: Field Service and Installations Estimator DEPARTMENT: Service Delivery / Commercial operations Role Overview - What’s ‘In-store’? We are seeking a detail-oriented Field Service and Installations Estimator to join our commercial operations team. This office-based role is critical to our business growth, responsible for developing accurate costings and competitive pricing strategies for our Field Maintenance, IMACD, and Helpdesk service solutions. You will work closely with Service Delivery, Sales, and Finance teams to ensure our pricing models are robust, profitable, and aligned with market expectations. Key Responsibilities: • Develop comprehensive cost models for Toshiba and OEM product service solutions, including Field Maintenance contracts, IMACD project work, and Helpdesk Services, • Create competitive and profitable pricing proposals for new business opportunities and contract renewals, • Analyse third-party supplier costs and negotiate favorable rates with specialist solution providers, • Build and maintain pricing databases, templates, and tools to ensure consistency and efficiency, • Conduct profitability analysis on existing contracts and identify opportunities for margin improvement, • Support the bid process by providing accurate cost breakdowns and pricing rationale for customer proposals, • Collaborate with Service Delivery teams to understand operational costs, labour rates, and resource requirements, • Model Helpdesk service pricing including staffing levels, shift patterns, and multilingual support requirements, • Monitor market trends, competitor pricing, and industry benchmarks to inform pricing strategies, • Prepare financial analysis and pricing recommendations for senior management and director-level stakeholders, • Ensure pricing compliance with company policies and contractual obligations Join Toshiba Global Commerce Solutions and be a key partner in our customers' success. If you share our vision of a seamless, interactive shopping experience, let's drive this together! What We’re Looking For • Proven experience in a costing, pricing, or commercial analyst role within a service-based or technology environment, • Strong financial and analytical skills with excellent attention to detail, • Advanced proficiency in Microsoft Excel, including complex formulas, pivot tables, and financial modelling, • Experience developing cost models and pricing structures for service contracts, • Understanding of gross profit margins, cost allocation, and pricing methodologies, • Ability to communicate complex financial information clearly to non-financial stakeholders, • Self-motivated with the ability to work independently and meet deadlines Desirable Skills • Experience in the retail technology, field services, or IT services sector, • Knowledge of IMACD/IMAC project delivery, Helpdesk operations, and Managed Services commercial models, • Experience with ERP systems, CRM platforms, or ITSM tools (e.g., ServiceNow), • Understanding of European market dynamics and multi-territory pricing considerations, • Professional qualification in finance, accounting, or business management EEO Toshiba is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to protected characteristics. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who may require reasonable adjustments because of a disability for any part of the employment process should email pollyanna.hilton@toshibagcs.com to inform of any requests. Diversity, Equity & Inclusion We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). With over 50+ years of commitment to retail, we are RETAIL. Our RETAIL values (respect, empowerment, teamwork, adaptability, leadership) characterize what our employees and clients can expect when they work with us every time and all the time. We’re passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.

Performance Manager Leeds (Hybrid – 3x Days a Week in Office) £75,000-£95,000 The Company A major UK broadcaster undergoing a significant digital transformation, with streaming and on-demand now central to future growth; the business is currently evolving its operating model and building new capabilities within its streaming division, with a strong focus on improving commercial performance, prioritisation, and decision-making – you can play a key role in this! The Role As a Performance Manager within the Streaming Product & Growth function, you will play a key role in shaping how the business evaluates performance and drives commercial outcomes; reporting into the Streaming Business Director, you will operate across strategy, performance management, and commercial evaluation, ensuring the business is focused on the highest-impact initiatives. Key responsibilities include: • Evaluating performance across core KPIs (viewing, reach, ad & non-ad revenue, ROI), • Identifying growth opportunities and performance drivers, • Leading commercial assessments and business cases for new initiatives, • Supporting forecasting, budgeting, and prioritisation processes, • Partnering with product, growth, and data teams to align on strategy, • Building frameworks for performance tracking and decision-making, • Translating analysis into clear recommendations for senior stakeholders Your Skills & Experience • Experience in a commercial performance, strategy, or growth-focused role, • Strong understanding of revenue drivers and business performance, • Ability to assess trade-offs and influence investment decisions, • Comfortable working with data, without being a deep technical specialist, • Proven stakeholder management and cross-functional collaboration Industry backgrounds considered include: Media/Streaming (preferred), eCommerce, Retail, Financial Services/FinTech The Benefits • £75,000-£95,000 How to Apply Please register your interest by sending your CV to Adam Osborne at Harnham via the Apply link on this page.

Engineering Manager Leeds c£65k - £75k neg dep exp + bonus + exceptional benefits. Our client is part of a group that has been established for almost 200 years and employs more than 5,500 staff globally and specialise in a range of bespoke heavier engineering and materials handling activities for a diverse range of applications. Due to the approaching retirement of a long-established and valued member of the team, they are now seeking to recruit an experienced and self-motivated Engineering Manager to be based out of their prestigious Leeds Office environment and covering other depots and offices as required. Reporting to the Director of the business, core duties for this varied and challenging senior role will include (but not be limited to): • Providing a high-quality engineering service to the business/division to meet the needs of the business unit’s ongoing and future business, ensuring the implementation and sustainment of best engineering practices across all areas., • Overseeing the product improvement and new product development business engineering strategy., • Managing business unit-owned specialist applications engineers, engineers from the pooled generic engineering resource and contract staff to ensure the effective and efficient use of resources to ensure that project schedules are met and are on time / in budget., • Working in collaboration with the marketing function, managing the process of continuous product improvement with respect to cost, delivery time, product performance, etc. and new product development, • Ensuring appropriate engineering involvement in the business-winning projects teams for proposal preparation and sales, • Preparing the business unit engineering strategy and contributing to the formulation of the overall Group engineering strategy, • Preparing and implementing plans for engineering skills development, contract staff utilisation, the allocation of staff to projects and for personnel development and recruitment, • Championing communication between the engineering department and other functional departments, attending inter-company and customer sites as required (so a valid UK driving licence is essential for the position). To be considered for this genuinely exceptional opportunity, it is envisaged the successful candidate will be qualified to at least Degree level or above in a relevant Mechanical or Electrical Engineering discipline and ideally hold (or be working towards) Chartered status and hold membership of relevant professional bodies. Essentially you will demonstrate proven engineering management experience, preferably gained within a mechanical handling environment, with significant mechanical engineering design experience and effective communication and influencing skills at all levels. Contact the Executive Team at Premier Technical Recruitment on 01827 68400 or email your cv in the strictest confidence to executive@p-t-r.co.uk for further information.

Remote Asset Management Ltd (R.A.M.), a private equity-backed technology company, delivers innovative fleet management and field service solutions that help organisations optimise their operations. With over 2 million monthly platform logins and a rapidly expanding customer base across the UK and North America, we're at an exciting stage in our growth journey. Further strengthening our position in the market, RAM was acquired by Kerridge Commercial Systems (Klipboard) in 2025, aiming to enhance field service management product suites and provide more comprehensive solutions to clients. With a commitment to innovation and customer satisfaction, RAM continues to support businesses in optimising their fleet operations and achieving significant cost savings. Key Responsibilities: • You’ll achieve KPI’s agreed with the line manager and report progress on a weekly/monthly basis as required and agreed., • You’ll plan and prioritise personal sales activities and customer/prospect contact towards achieving agreed business aims and update relevant information held in Salesforce., • You’ll achieve or exceed expected targets securing new business opportunities within various industry sectors., • You’ll achieve minimum daily call KPI targets., • You’ll manage multiple aspects of the business, including dealing with customer problems., • You’ll establish a strong working relationship with your peers., • You’ll support your manager with achieving pre planned budgets/targets., • You’ll manage the pipeline accurately ensuring the line manager has/you have accurate forecasting to report back to the Sales director., • You’ll maintain and develop existing and new customers through appropriate propositions and ethical sales methods to optimise the quality of service, business growth, and customer satisfaction., • You’ll maximise revenue generation of existing and new customers through upselling the company’s product catalogue and maximising contract length and value., • You’ll respond to and follow up sales enquiries using appropriate methods., • You’ll communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships. Skills, Knowledge and Experience: • You have 2-3 years of experience in B2B sales, • You have experience in holding presentations/demos – either face to face or online, • You thrive in a fast-paced environment: you’re used to high volumes of KPIs, • You have excellent verbal communication, listening and interpersonal skills., • You have experience of working with a CRM system., • You’re Highly Motivated & Target driven., • You’re proactive, confident and can take decisions fast., • You have Account Management & Upselling skills/experience. Company Info You may also have seen from our recent posts that we are excited to begin sharing our new company name – Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years, it is an exciting time to join us as we enter our next chapter! Equal Opportunities As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation. If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team. Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don’t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you! To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CV’s from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes.

Head of QHSE vacancy with a growing assembly-based manufacturer in Leeds. With continued year on year growth the business is looking to grow their management team with the introduction of this strategic position to sit above both the Quality, H&S and Environmental teams. Client Details My client is a hugely successful Leeds based manufacturer who supply an exceptional range of engineered products to a large customer base, both across the UK and internationally. Having experienced impressive growth in recent years, they are now looking to expand their manufacturing leadership team with the introduction of a Head of QHSE. This role will provide strategic leadership, ensure compliance and promote a culture of continuous improvement throughout the organisation. Description The Head of QHSE will report directly into the Managing Director and will have overall responsibility for all Q&HSE activities on site. The main priorities of this role are to: Lead the QHSE team and collaborate with Production, Engineering and Operations colleagues to embed world-class QHSE practices. Develop, implement and oversee an integrated QHSE framework, ensuring alignment with ISO 9001, ISO 14001, ISO 45001 and any additional industry standards. Ensure robust quality assurance and improvement procedures are developed, implemented and maintained across the business. Maintain product compliance and certification requirements for manufacturing, includin...

Our OEM Client based in Gaydon, is searching for a Technical Group Engineer to join their team, Inside IR35. This is a contract position with a proposed end date of 31st March 2027. Umbrella Pay Rate: £27.03 per hour. The Opportunity: You'll be a Technical Group Integration Engineer driving the development of new and existing vehicle architectures. Responsible for driving integration of new technologies into new and existing vehicle architectures. Drive functional and attribute target delivery, acting as the voice of the customer to lead any arbitration required. Responsibilities: • The technical arbitrator, integrating and delivering the engineering for a defined group as part of the whole vehicle development whilst ensuring compatibility with GRID, the commodity/system strategies and functional targets., • Support group functional integration for given vehicle, to drive out complexity and deliver the most efficient technical solutions., • Work closely with Vehicle Attribute Robustness team to drive delivery of embedded design quality, service and manufacturing requirements., • Drive vehicle technical data progression (CAD, DV, AIMS, Build, Test & Releasing etc..) with squads & interfacing team leads., • Oversee alignment on, and subsequent delivery of, Minimum Viable Product into both virtual and physical verification and validation through life of Programme., • Drive cross squad resolution, ensuring timely escalation to Technical Group Leader., • Support study & Agile spike activities to solve complex engineering problems. Essential Skills Required: • Automotive technical knowledge and experience of complex interactions, including technical analysis and decision-making., • Demonstrated understanding automotive technology with a level of technical depth into vehicle, system and component design, development and delivery, ability to interrogate and ratify incoming technical standards, system and component assumptions., • Excellent written and verbal technical communication, influencing and negotiation skills., • Experience in leading teams of people to solve complex technical issues using a structured approach e.g. 8D and/or Six Sigma., • Project Management experience of delivery against a complex set of Programme technical deliverables., • An individual with a customer first mindset who is easy to do business with and makes people feel special, driven to deliver experiences that are personalised, transparent and dependable., • Progressive thinking individual who takes a keen interest in new ideas and key industry developments., • Ability to embrace the Agile model and work effectively as a champion of Agile principles in practice. Key Interactions: • PGL (Program Group Lead) for the given zone., • PGL/TGL for interfacing zones., • STGL & VEM., • Engineering Delivery Director., • Technology Center Leads., • Architecture & Vehicle Programme Product Owners (POs)., • Lead Engineers., • Engineering Delivery., • Design., • External supplier / partner specialist technical collaboration as required to develop complex strategic technical proposals. JBRP1_UKTJ

THE OPPORTUNITY A rapidly growing, independently owned IFA firm in Horsham is recruiting an experienced Financial Paraplanner to join their busy, close-knit team. This is a newly created position driven by business growth the firm currently outsources a significant volume of paraplanning reports and needs dedicated in-house resource to manage that workload. With five financial advisers generating consistent client activity, a pipeline of practice acquisitions, and a director who actively invests in the team's professional development, this is an excellent opportunity for an experienced paraplanner who is ready to hit the ground running and grow with an ambitious firm. THE ROLE You will work directly with a team of five advisers, taking ownership of the paraplanning process end-to-end. Your core responsibilities will include: • Preparing detailed suitability letters and reports for pension transfers, investments, trusts, and bonds, • Collaborating with financial advisers to gather and analyse client data income, assets, liabilities, insurance, and investment holdings, • Creating retirement projections, cash flow models, and fund analyses using planning tools such as Voyant, • Conducting product and fund research to support investment and pension recommendations, • Developing financial plans aligned to the client's risk profile and long-term objectives, • Ensuring all recommendations comply with FCA regulatory standards and internal compliance requirements, • Maintaining accurate and up-to-date client records within the CRM and planning systems (currently Xplan, transitioning to 360/Lifecycle), • Providing general support to advisers where required, including pre- and post-meeting preparation WHAT WE'RE LOOKING FOR This is not an entry-level position. The firm needs someone who can step in, understand the advice journey confidently, and produce high-quality, compliant reports without significant hand-holding. That said, personality and cultural fit are equally important this is a close-knit office and they hire for attitude as much as technical ability. Essential: • Paraplanning experience: solid, demonstrable experience as a paraplanner within an IFA, wealth management, or financial planning environment you know the advice process inside out, • Suitability report writing: confident and accurate in drafting suitability reports across pensions (including transfers), investments, trusts, and protection products, • Financial analysis skills: strong analytical capability comfortable working with client financial data, cashflow models, and retirement projections, • Product and fund knowledge: broad knowledge of financial services products including pensions, ISAs, bonds, and investment platforms, • FCA compliance awareness: thorough understanding of regulatory requirements and how they apply to the advice and report-writing process, • IT and software proficiency: competent in Microsoft Office; prior experience with Voyant, Xplan, or similar paraplanning/cashflow tools is highly advantageous Desirable: • Diploma in Financial Planning (DipPFS), CII Advanced Diploma, or working towards equivalent qualifications, • Experience with Quilter network or similar network-based advisory structures, • Exposure to Xplan CRM; awareness of 360/Lifecycle platform an advantage, • Knowledge of trust structures, LPA, or estate planning, • Experience working in a high-volume paraplanning environment WHAT'S ON OFFER • Salary of £50,000 per annum, • 23 days annual leave, rising by one day per year to a maximum of 25 days, plus bank holidays, • Company pension scheme, • Vitality Private Medical Insurance (PMI) employer covers 50% of the premium, • Discretionary bonus scheme and genuine bonus potential, • Early Friday finish option: leave at 3pm on Fridays by making up two hours earlier in the week, • Parking available nearby, • Supportive, ambitious firm culture director actively sponsors high-performing team members through professional qualifications and the Quilter Adviser Academy pathway JBRP1_UKTJ

Area Sales Manager Boilers & Renewables Job Title: Area Sales Manager Boilers & Renewables Industry Sector: Boilers, Domestic Boilers, Oil Boilers, Cylinders, Renewables, Home Renewables, Plumbing & Heating, Plumbing & Heating Installers, Plumbing and Heating Merchants, National Merchants, Independent Merchants, Installers, Contractors, Plumbing & Heating Contractors, Water Heating Systems, Heat Pumps, Renewables Area to be covered: Kent, Sussex, Surrey, Hampshire, Berkshire and Oxfordshire Remuneration: £50,000 - £55,000 (depending on experience) + 15% bonus Benefits: company car + comprehensive benefits The role of the Area Sales Manager Boilers & Renewables will involve: • Field sales position selling a high quality manufactured range of water heating systems such as boilers, renewables, heat pumps, cylinders, biomass boilers and air heaters, • Majority of your time will be spent selling directly and stimulating demand with plumbing & heating installers and contractors, • The remaining portion of your time will be spent selling into plumbing & heating independent and national merchants, • Inheriting a huge potential growth territory, • There will be a 50/50 spilt between account management and new business relationships, • Tasked with growing the territory significantly working in conjunction with sales team and Sales Director The ideal applicant will be an Area Sales Manager Boilers & Renewables with: Must have experience selling a plumbing & heating associated product into installers and contractors (would consider somebody working in a plumbers merchant that has sold to installers and contractors) Ideally specifically in renewables, oil or cylinders however would be open Ideally worked for a manufacturer and sold to plumbing contractors / installers Stable career history Proven track record in field sales and territory management Good solid work ethic and get up and go Trustworthy and self motivated Enthusiastic and hungry Mitchell Maguire is a specialist construction field sales recruitment consultancy, dealing exclusively with construction field sales jobs, construction field sales vacancies and specification field sales positions within: Boilers, Domestic Boilers, Plumbing & Heating, Plumbing & Heating Installers, Plumbing and Heating Merchants, National Merchants, Independent Merchants, Installers, Contractors, Plumbing & Heating Contractors, Cylinder, Water Heating Systems, Heat Pumps, Renewables JBRP1_UKTJ

Finished Goods - Electrical Wholesale To £60,000pa + bonus and benefits Leeds The Role Reporting to the Operations Director you will be responsible for developing and implementing the purchasing strategy, supplier relationships, and inventory optimisation. Leading a small but capable team you will work closely with sales, finance, and warehouse operations to ensure a streamlined and commercially driven supply chain. Key Responsibilities Procurement & Supplier Management Oversee sourcing, negotiation, and supplier selection across a wide range of electrical components. Build and maintain strong relationships with UK, European, and global suppliers-including Far East sourcing where relevant. Negotiate pricing, terms, rebates, and service agreements to maximise margin and secure competitive advantage. Conduct regular supplier reviews and ensure consistent performance against KPIs.Inventory Optimisation & Forecasting Maintain optimal stock levels across a high‑SKU product portfolio. Analyse sales forecasts, historical data, and market trends to make informed purchasing decisions. Minimise stockouts, obsolescence, and slow‑moving items through proactive planning. Support the development of improved stock management processes and system efficiencies.Commercial & Operational Leadership Lead and mentor the small purchasing team, ensuring clarity, accountability, and continuous development. Collaborate with internal stakeholders to align purchasing strategies with sales opportunities and operational needs. Provide regular reports and insights to senior management on market conditions, supplier performance, costs, and risks. Drive continuous improvement initiatives to enhance procurement efficiency and overall business performance.The Company One of the UK's leading independent electrical component stockholders and distributors as they continue to invest heavily in their operations, supply chain, and product range. This is a long‑established, highly respected organisation supplying OEMs, panel builders, industrial automation businesses, MRO operations, and specialist engineering clients across the UK and internationally. Due to their continued expansion and increased demand, they are keen to appoint a high calibre Purchasing Manager to join their senior management team and ensure the business maintains its reputation for exceptional availability and service. This is a fantastic opportunity for a procurement professional with strong technical purchasing experience looking for a fresh opportunity within a growing and forward‑thinking business. The Ideal Candidate We are looking for a candidate who can demonstrate: Experience & Technical Skills Proven experience as a Finished Goods Purchasing Manager, Senior Buyer, or Procurement Lead ideally with some electrical distribution, electronics, engineering supply, or similar technical experience. Skilled in negotiation, supplier management, and contract discussions. Confident with ERP/MRP systems and comfortable working with complex data sets.Personal Attributes Commercially astute with strong analytical and problem-solving capabilities. A proactive, hands‑on leader who can balance strategic thinking with day‑to‑day operational responsibilities. Excellent stakeholder management and communication skills. Able to thrive in a fast-paced, growing business with high customer expectations.How to Apply So, if you are looking for a fresh and exciting opportunity, within an ambitious fast growing business, that will make the most of your skills, knowledge and experience, then look no further. Please submit your CV quoting job reference 10363

GBR Recruitment Limited are proudly recruiting exclusively for a leading agricultural machinery dealership network, recruiting for an experienced Sales Support Manager to assist in leading their sales & customer service teams across several depots. The role of the Sales Support Manager is to support the Commercial Director in successfully managing & delivering the sales results across the dealership network (exceeding if possible). You will ensure the achievement of sales objectives, the consistent execution of sales processes, plus deliver the highest possible standards of customer satisfaction. As Sales Support Manager you will be responsible for successfully leading, coaching & developing a team of sales professionals while working alongside the Senior sales team. Your direct reports will be between 10-15 sales, aftersales & customer service professionals. Ideally you will have managed a team of Area Sales Managers to deliver real results. This is a fantastic opportunity for an agricultural farming products professionals who has worked in an agricultural dealership network & who is strong in sales strategy & delivery. Duties: • Ensure sales metrics & sales goals are met regionally & across customer segments., • Manages & coaches depot / area sales professionals to success, exceeding targets., • Supporting the Commercial Director, Area Sales Managers & others in the SMT with quotes, discount agreements, plus agri product trade-ins of tractors, combines etc., • Advising customers on finance/credit options & agreements, d internal approvals to ensuring all deals are commercially compliant, • Manage pre-order processes, ensuring customer requirements are captured, eligibility checks are completed, plus lead times are confirmed prior to ordering., • Supports order configuration activities, validating specifications/options, compatibility, pricing &approvals before submission., • Oversees CRM entries management activities, ensuring sales opportunities, customer records, communication notes & pipeline stages are accurate & fully up to date., • Ensure a consistent sales process is followed for all regional sales., • Implement sales document processes is established & followed by all sales teams., • Play a key role in supporting used & new whole goods inventory levels, plus metrics., • Process & place sales orders, ensuring all documentation is complete, plus that all order details are accurate & delivered OTIF meeting the customers needs., • Driving employee development, team sales training & assisting with recruitment., • Supporting with trade shows, trade events & customer trips (travel required)., • A key player in promoting the customer experience & customer satisfaction., • Manages budgets / P&L for the sales operations., • Support in delivering the sales department business plan to achieve goals., • Work hand in hand with the sales management team to identify / execute best practices. Attributes: • Strong sales management, business development, sales support management experience, with a passion for always delivering high end customer service., • Widespread experience with the major agricultural tractor, combine harvesters, trailers & attachment products (tractors is a must), • Strong managerial ability with strong leadership, mentoring & coaching skills., • Strong collaborator who can communicate effectively with internal & external teams., • A sales process professional who creates, defines & implements effective sales processes., • Ability to use software applications such as CRM systems, ERP systems, Microsoft Office & internet functions., • Ability to analyse data & interpret internal sales reports. This key role is commutable from: York, Hull, Pocklington, Beverley, Howden, Selby, Driffield, Leeds, Bridlington, Skipton, Goole, Malton, Harrogate, Bradford & other areas close to these across South Yorkshire, East Yorkshire, North Yorkshire, West Yorkshire & Humberside. You must be prepared to travel within this role to all depots. Interviews to take place immediately, Apply today

Engineering Manager Leeds c£65k - £75k neg dep exp + bonus + exceptional benefits. Our client is part of a group that has been established for almost 200 years and employs more than 5,500 staff globally and specialise in a range of bespoke heavier engineering and materials handling activities for a diverse range of applications. Due to the approaching retirement of a long-established and valued member of the team, they are now seeking to recruit an experienced and self-motivated Engineering Manager to be based out of their prestigious Leeds Office environment and covering other depots and offices as required. Reporting to the Director of the business, core duties for this varied and challenging senior Engineering Manager role will include (but not be limited to): Providing a high-quality engineering service to the business/division to meet the needs of the business unit's ongoing and future business, ensuring the implementation and sustainment of best engineering practices across all areas. Overseeing the product improvement and new product development business engineering strategy. Managing business unit-owned specialist applications engineers, engineers from the pooled generic engineering resource and contract staff to ensure the effective and efficient use of resources to ensure that project schedules are met and are on time / in budget. Working in collaboration with the marketing function, managing the process of continuous product improvement with respect to cost, delivery time, product performance, etc. and new product development Ensuring appropriate engineering involvement in the business-winning projects teams for proposal preparation and sales Preparing the business unit engineering strategy and contributing to the formulation of the overall Group engineering strategy Preparing and implementing plans for engineering skills development, contract staff utilisation, the allocation of staff to projects and for personnel development and recruitment Championing communication between the engineering department and other functional departments, attending inter-company and customer sites as required (so a valid UK driving licence is essential for the position). To be considered for this genuinely exceptional Engineering Manager opportunity, it is envisaged the successful candidate will be qualified to at least Degree level or above in a relevant Mechanical or Electrical Engineering discipline and ideally hold (or be working towards) Chartered status and hold membership of relevant professional bodies. Essentially you will demonstrate proven engineering management experience, preferably gained within a mechanical handling environment, with significant mechanical engineering design experience and effective communication and influencing skills at all levels. Contact the Executive Team at Premier Technical Recruitment on (phone number removed) or email your cv in the strictest confidence to for further information on this unique Engineering Manager opportunity

Delivery Lead - NHS experience is essential £660/day Inside IR35 Primarily Remote - Occasional need in Leeds 3-4 Months (Alpha/Discovery Project) The Opportunity We are currently supporting a consultancy delivery the Alpha phase of a digital transformation project. This is your chance to lead delivery on a programme that will have real impact on how NHS services are designed and delivered. As Delivery Lead, you'll be the engine room of a multidisciplinary team bringing structure, pace, and clarity to a complex stakeholder environment. Alpha phases move fast and require someone who can balance rigorous delivery disciplines with the flexibility to adapt as the team learns. What You'll Be Doing Leading day-to-day delivery across a cross-functional agile team, ensuring the project progresses against Alpha objectives and timelines Establishing and embedding ways of working from the outset sprint ceremonies, backlogs, retrospectives and adapting them as the team matures Owning the delivery roadmap for the Alpha phase, tracking milestones, managing risks, issues, and dependencies with rigour and transparency Acting as the primary point of contact for delivery across internal and external stakeholders including clinical leads, operational managers, digital and technology teams, and senior NHS leadership Facilitating clear and effective communication between technical and non-technical stakeholders, translating complexity into actionable decisions Working closely with the Product Manager and User Researchers to ensure delivery stays aligned to user needs and Alpha outcomes Identifying and removing blockers proactively, escalating where necessary, and keeping the team focused on delivering value Contributing to Alpha phase reporting and preparing the groundwork for a successful Beta assessment, including documentation of delivery approach and lessons learned Coaching and supporting team members on agile principles and delivery best practice where needed What You'll Bring NHS experience is essential. You'll have worked inside NHS organisations whether a Trust, ICB, NHS England, NHSX, or equivalent and understand the cultural, operational, and political landscape that comes with it. Candidates without direct NHS experience will not be considered for this role. Demonstrable experience leading delivery through Alpha phase (or equivalent Discovery/Alpha in a GDS or public sector context), with a clear understanding of what good looks like at each phase gate Strong agile practitioner comfortable with Scrum, Kanban, or hybrid approaches and able to flex methodology to the team's needs without losing rigour Experience managing complex, multi-layered stakeholder relationships across clinical, technical, and operational functions simultaneously Excellent risk and dependency management skills you don't just flag problems, you come with solutions Comfortable operating in ambiguity and able to bring calm, structure, and direction when things are uncertain Strong written and verbal communication skills you can write a clear risk log as easily as you can run a productive retrospective or present a progress update to a Director Familiarity with GDS Service Standard, NHS Digital delivery frameworks, or equivalent public sector delivery approaches is highly desirable Agile or delivery certifications (SAFe, AgilePM, PRINCE2 Agile, Scrum Master) are advantageous but not a substitute for real-world experience Apply now or email for more information

Competitive Salary & Discretionary Performance Bonus & Company Car Plan/Cash Allowance & Holidays (Buy, Sell and Accrual Scheme) & Company Pension & Private Healthcare & Life Assurance & Benefits With lots of exciting plans in the pipeline, there's never been a better time to join Avant Homes, let us tell you why… Avant Homes is a housebuilder operating in Scotland, the North East of England, across Yorkshire and the East and West Midlands. We are continuing to strengthen our teams and are looking for passionate individuals who want to make a real contribution. Our mission is to provide affordable homes to our communities, ensuring that new homes are accessible and attainable for all with a product suitable for everyone. Avant Homes are proud to employ local people across our developments and within our regional offices, teamwork is key to everything that we do. If you want to be part of something special, why not start the foundations and build your career with us today? Due to continued success and future business growth, we have an exciting opportunity for a Senior Land Manager to join our West Yorkshire region, based at our regional head office in Wakefield. We would also be open to speaking with Land Managers and Land Buyers who are keen to progress their careers. The Role Do you have a proven track record as a Senior Land Manager in the housebuilding industry? Perhaps you can demonstrate a strong network of contacts and looking to step up in your next role? If the answer is yes, then look no further, your next career could be with us! Joining our team as Senior Land Manager you will be responsible for supporting the Land Director to lead, develop, agree, implement and deliver the region's land acquisition strategy in order to meet the region's business plan and future growth requirements. You will also be responsible for: Managing the land acquisition process ensuring the effective compliance, control and deployment of all available land opportunities. Sourcing and securing land effectively for the immediate, short and medium term via the development of agent contacts, planning leads, methods of formal and informal tender and 'off market' land procurement. Identifying the most effective route of procurement both from a legal and planning perspective. Assisting in achieving planning approvals, working with third party providers and with internal departments. Achieving and maintaining a high profile with external property contacts, working relationships with local authorities, local agents, landowners and other developers within the Region's operating area. Engaging in the process of determining, agreeing and delivering site start programmes and development programmes within agreed timescales. Preparation of effective and relevant legal documentation for each development or phase of developmentWho are we looking for? As well as being able to demonstrate your experience within land management, you must also possess an aptitude to combine strong organisation and communication skills along with the ability to relate to all levels of staff and stakeholders, whilst also maintaining a keen desire to work in a quality driven business. Excellent relationship building skills are essential for this role along with knowledge of all elements of the land acquisition process. You must also be able to demonstrate a strong network of contacts across the region along with the ability source land whilst also producing and presenting land offers and negotiating best possible terms. To be considered for this role you must also possess; A full UK driving licence A relevant qualification or proven experience in land acquisition, procurement and management. Detailed understanding of the legal and planning frameworks associated with land acquisition and development procurement. Technical, legal, financial and commercial awareness Awareness of codes of practice that impact on land acquisition and planning matters e.g. Planning Policy, Systems and Frameworks on a local basisWhat will you get in return? Discretionary bonus Company car plan/cash allowance Buy, sell and accrual holiday scheme Private Health care Company Pension Life Assurance Other Benefits including our exclusive Avant discount platform If this sounds like you, join us and be a part of Avant's future success! Please note: we reserve the right to fill this vacancy and/or remove this advert prior to the vacancy end date

We are a UK specialist with over a century or experience in consumer goods, labelling and graphic arts adhesive products. Due to ongoing investment and continued growth, we're looking for a driven Business Development Manager to take ownership of a key territory of the North of England and Scotland. BASIC SALARY: £50,000 - £60,000 BENEFITS: · Bonus · Car Allowance · Pension · 20 Days Holiday + Christmas shut down and Bank Holidays · Cash plan for Dental & Optical LOCATION: Home based - North England / Scotland COMMUTABLE LOCATIONS: Manchester, Leeds, Newcastle-upon-Tyne, Edinburgh, Liverpool, Glasgow, Sheffield or any where in between JOB DESCRIPTION: Business Development Manager, Area Sales Manager, Technical Sales Manager - Adhesives or General Industrial As our Business Development Manager / Technical Sales Manager, you will take full ownership of some existing accounts whilst also working on growing into new businesses across your territory (currently circa £1.5m turnover). Reporting directly to the Technical Sales Director, you'll play a pivotal role within the sales team, with the autonomy to help shape strategy, win new business, and drive measurable revenue growth. Key responsibilities include: · Creating and executing a clear, commercially focused sales strategy · Building and landing a strong pipeline of new business opportunities · Developing and expanding relationships with key clients through strategic account management · Monitoring market & industry trends as well as competitor activity to identify growth opportunities · Delivering new customer wins and incremental revenue growth (circa 10% year on year) · Collaborating closely with operational and technical teams to ensure propositions are both competitive and deliverable at scale. PERSON SPECIFICATION: Business Development Manager, Area Sales Manager, Technical Sales Manager - Adhesives or General Industrial Ultimately, you will already be a proven salesperson with the ambition and drive to take your career further. While experience in adhesives would be advantageous, we are open to candidates from other technical consumable backgrounds with a keen focus on distribution or distributor exposure. What matters most is your ability to approach a market sector with true ownership, treating it as your own business and making decisions through a strong commercial lens. Our ideal candidate will have: · A track record of managing your own agenda and developing a territory and customer base with autonomy and accountability · Strong discovery, problem solving, and application based selling capabilities · A proactive, entrepreneurial mindset with a constant focus on identifying the next opportunity · Experience generating your own business - while leads will be available, success in this role depends on your ability to prospect and create opportunities independently · Technical knowledge, experience of a solution based technical product sell will be very beneficial THE COMPANY: We are specialists in providing adhesive solutions across the UK and we are the premium partner for a household brand. We offer local technical support and guidance for end-of-line packaging including consumer goods, e-commerce, labelling and graphic arts sectors. Our dedicated team has many years of combined experience in the adhesives industry. We pride ourselves on offering the highest quality advice and support for our customers' and their processes. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Technical Sales Engineer, Territory Sales Manager, Business Development Manager, Area Sales Manager - Abrasives, Adhesives, Resins, Coatings, Paints, Inks, Technical Consumables, Raw Materials, Distribution, Distributor, Glue, Fasteners, Fixings, PU, Foam. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: MT18466, Wallace Hind Selection

Sales Director Sea Freight Exports Location: [UK / Flexible] Reporting to: Managing Director / CEO Role Overview We are seeking a commercially driven Sales Director with a specialist focus on sea freight export to lead and grow a high-performing sales function. This individual will be responsible for driving strategic growth, securing key accounts, and expanding market share across international ocean freight export services. The role requires a strong blend of leadership, hands-on business development, and deep operational understanding of export freight forwarding. Key Responsibilities Sales Leadership & Strategy Develop and execute a sales strategy focused on sea freight export growth across key trade lanes. Lead, mentor and develop an existing team of Business Development Managers and Account Managers. Drive a high-performance sales culture with clear KPIs, targets, and accountability. Collaborate with senior leadership on revenue forecasting and growth planning . Business Development Identify and secure large-scale export opportunities , including major BCOs and contract logistics customers. Build strong relationships with shipping lines, NVOCCs, and global agents . Maintain an active personal pipeline and lead from the front on strategic deals. Expand presence in key verticals (Retail, FMCG, Automotive, Industrial, etc.). Commercial Management Own pricing strategy in collaboration with procurement and operations. Lead negotiations on complex RFQs, tenders, and global contracts . Ensure profitable growth through effective margin management. Customer & Market Focus Develop and maintain key account relationships at senior level. Monitor market trends, carrier capacity, and rate movements to stay competitive. Position the business as a trusted partner for export solutions . Internal Collaboration Work closely with operations to ensure service delivery excellence . Partner with product, air/road divisions, and overseas offices for integrated solutions. Support M&A or growth initiatives where required. Skills & Experience Required Proven track record in a senior sales leadership role within freight forwarding . Strong sea freight export knowledge . Demonstrated success in winning and growing large accounts . Experience managing and developing sales teams . Deep understanding of: Export documentation & compliance Ocean freight pricing structures Global trade lanes (Europe, Asia, Americas, etc.) Strong network across carriers, clients, and agents. Key Competencies Commercially astute and results-driven Strategic thinker with hands-on approach Strong leadership and people development skills Excellent negotiation and influencing ability High level of resilience and accountability Package (Example) Competitive base salary Uncapped bonus / commission structure Car allowance + benefits Long-term incentives (for senior hires, where applicable) TPBN1_UKTJ

Job Title: Customer Complaints Director Location: Leeds Salary: up to 60k + Bonus + Benefits Role Purpose The Customer Complaints Director (B2C) leads the end-to-end complaints strategy across a high-volume consumer environment, ensuring fast, fair, and customer-centric resolution of issues. This role is critical in protecting and enhancing brand reputation, reducing customer churn, and using complaint insight to drive continuous improvement across the entire customer journey. Key Responsibilities Strategic Leadership Define and deliver a B2C complaints strategy that balances customer outcomes, regulatory compliance, and commercial objectives Position complaints as a key source of customer insight to influence business-wide decision-making Act as the voice of the consumer at executive and board level Operational Leadership (High Volume) Lead large-scale complaints operations across multi-channel environments (contact centre, digital, social media, written correspondence) Ensure efficient handling of high complaint volumes while maintaining quality and fairness Drive improvements in speed to resolution, first contact resolution, and consistency of outcomes Customer Experience & Brand Protection Ensure complaint handling reflects the organisation’s brand values and customer promise Minimise negative customer experiences that could impact retention, loyalty, and public perception Manage escalations, including social media and executive complaints, with appropriate urgency and care Insight & Continuous Improvement Use complaint data, trends, and root cause analysis to identify systemic issues across the customer journey Partner with Product, Marketing, Digital, and Operations to eliminate recurring pain points Reduce overall complaint volumes through proactive improvements and preventative actions Regulatory & Risk Management Ensure compliance with all relevant consumer regulations and complaint handling standards Maintain robust governance, audit trails, and reporting frameworks Act as escalation lead for high-risk or reputationally sensitive cases Culture & Capability Build a customer-first, resolution-focused culture within complaints and wider customer teams Lead and develop senior managers and large operational teams Embed coaching, quality assurance, and performance frameworks to drive consistency Stakeholder Engagement Work cross-functionally to influence improvements in customer journeys, products, and services Present insights, risks, and recommendations to senior stakeholders and executive leadership Collaborate with Commercial teams to identify opportunities for retention and revenue protection Transformation & Efficiency Drive automation, digital enablement, and self-service solutions where appropriate Improve operational efficiency and reduce cost per complaint Lead transformation initiatives to modernise complaints handling Key Accountabilities Customer satisfaction following complaint resolution Reduction in complaint volumes and repeat complaints Speed and quality of resolution Customer retention and churn reduction Regulatory compliance and audit outcomes Cost to serve and operational efficiency Team engagement and performance Required Experience Senior leadership experience within B2C complaints, customer service, or contact centre operations Proven experience managing high-volume customer environments Strong track record of improving customer experience and reducing complaints Experience in regulated B2C sectors (e.g., Financial Services, Telecoms, Utilities, Retail) preferred Demonstrated success in using customer insight to drive business change Experience leading large teams and influencing at executive level Skills & Competencies Strong customer-first mindset with commercial awareness Ability to balance customer outcomes with business objectives Excellent leadership and people development skills Advanced analytical and problem-solving capability Strong communication and stakeholder influencing skills Resilient and adaptable in a fast-paced, high-demand environment Success Profile A successful Customer Complaints Director (B2C) will: Turn high complaint volumes into actionable insight and business improvement Protect and enhance brand reputation in a consumer-facing environment Deliver fast, fair, and empathetic customer resolutions at scale Reduce churn and improve customer loyalty and lifetime value Build a high-performing, customer-focused complaints function

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