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Technical Compliance Assistant – Chessington, Surrey Salary: £33,000 per annum Hours: 40 per week (Mon – Fri 8am – 5pm) Employment Type: Full-time, permanent About the Role As a Technical Compliance Assistant, to complete investigations and root cause analysis, complete risk assessments and have a vital role in completing internal audits. You will also deal with complaints, manage customer code of practices as well as having a role in promoting and developing a food safety culture. Key Responsibilities Investigations and Root Cause Analysis: Administrative duties for all KPI incident and CAD reporting i.e., trend analysis, board slide, T4 presentation, customer etc. Training: Complete gap analysis on Technical training requirements. Build technical training risk assessment External visits / contact: Ensure good preparation for successful technical visits (Forms completed, rooms bookings., hospitality set up, PPE preparation etc.) Support the Technical Team with meetings, administration, hospitality arrangements for Retail and Certifications Risk Assessments: Ensure schedules i.e., environmental swabbing and testing, calibration, raw material testing are carried out as per stated frequency. Implement corrective actions, as required. Internal audits: Following successful approval of risk assessment build, implement and manage all schedules associated with food safety, legality and quality Complaints: Log all complaints coming through on a weekly basis. Update the trend analysis and share information to Compliance Coordinator Customers' Code of Practices: Management of the Customer COP's Customer library, ensuring it is always up to date with the most recent COP version. Update the spreadsheet to demonstrate document control. Traceability: Ownership of traceability schedule. Arranging collection and transfer of Chessington documents to Grimsby. Updating the traceability spreadsheet for location and issuing Customers: Prepare customer KPI reports. Prepare data into customer presentations (Responsible for ensuring data is correct). Ensure Site Technical KPI's are always available and visual. Annual Verifications: Preparing for the annual verification - ordering kits,communication with the laboratory. Budget: Raising of PO's and logging of spend to ensure no overspend. Food Safety Culture: Right first-time data ensuring all bodies have the true picture Compliance Management System: Shadow Compliance Coordinator to understand how this system works with the view that they will take over the maintenance process of QMS and CMS Taste Panel: Store visits and buy backs. Manages taste panels, results and feedback including monthly store buy backs. Completes and/or supports benchmarking sessions. Completing of relevant documentation for customer or internal. Conduct taste panels and end of life sampling capturing and trending the results. Attend regular taste panels and provide information to support any issues highlighted through this process Administration: Technical Standing orders Artwork & Specs: Compliance Coordinator deputy Ad-Hoc Projects: Support project work and fill knowledge or process gaps as identified by Compliance Manager or Technical Manager Requirements We're looking for someone who: Who has worked within a FMCG Environment previously. Working knowledge of Technical Systems. Sound organisational and presentation skills. Analyse data and support in the formulation of action plans. Ability to deconstruct and translate technical information. What's in It for You Salary: £33,000 per annum Benefits: Company pension Sick pay (after 1 year) Cycle to Work scheme 20 days' holiday, increasing by one day each year (up to 25 days) Discretionary bonus scheme Genuine opportunities for career development , including progression into senior management roles. Location: Based at our modern manufacturing facility in Chessington, Surrey . TPBN1_UKTJ