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Basildon \n Salary - Negotiable DOE \n Monday - Friday days \n Your new role: \n Based in South Essex, you will be joining a well-known manufacturing company which specialises in the design, manufacturing, build and installation of automated machinery working in several industries. With a large order book and continuous projects for the next 3-6 years, this is an excellent time to join an ever-expanding business. \n The business now has an excellent opportunity for an experienced Mechanical Design Engineer to join their expanding Design team. Working alongside the mechanical & electrical design team as well as the projects team, the shop floor and more, you will be working on and exposed to several high value projects, overseeing the full design lifecycle. \n Key Responsibilities & Duties: \n\n • Collaborate with internal departments to design parts, assemblies, and equipment layouts\n, • Generate comprehensive manufacturing drawings and supporting mechanical documentation, including bills of materials (BOMs), sub-assembly drawings, schematics, and schedules\n, • Update and maintain mechanical drawings and documentation for equipment upgrades or modifications\n, • Develop and enforce standards for drawing control, document management, and revision control within Autodesk Vault\n, • Work with members of other teams, including shop floor, build teams, projects and electrical teams.\n\n This is just a summed-up list, and other duties will be required. \n Skills & Experience required: \n\n • Degree or equivalent qualification in Mechanical Engineering or a related field\n, • Proven mechanical design experience within an industrial environment\n, • Proficiency with Autodesk AutoCAD (2D), Inventor (3D), and Autodesk Vault. Experience with similar CAD systems (e.g., SolidWorks) considered transferable.\n, • Strong understanding of BS 8888 drafting standards.\n, • Good knowledge of machining, sheet metal, and fabrication processes.\n\n What you need to do now if you're interested in this role: \n Click 'apply now' to forward an up-to-date copy of your CV or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us now on for a confidential discussion about your career. \n Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Join Mercier Consultancy MD as a Dutch Speaking Customer Experience Specialist and embark on an exciting journey with paid relocation to Greece! This role is a fantastic opportunity for individuals who are passionate about delivering outstanding customer service and wish to immerse themselves in the vibrant lifestyle of Greece. You will be responsible for ensuring that our Dutch-speaking clients receive the highest level of support and assistance, contributing to their overall satisfaction and loyalty. • Act as the main point of contact for Dutch-speaking clients, addressing inquiries and providing tailored support., • Utilize various communication channels (phone, email, chat) to engage with customers and resolve issues effectively., • Document client interactions and maintain comprehensive records to ensure seamless follow-up., • Conduct regular check-ins with clients to assess their satisfaction and proactively resolve any potential concerns., • Work in collaboration with internal teams to enhance product offerings and service quality., • Stay updated on product knowledge and industry changes to offer informed insights to clients., • Fluency in Dutch (both written and spoken) is essential; proficiency in English is also required., • Excellent communication and interpersonal skills., • Strong problem-solving abilities and a customer-oriented mindset., • Comfortable using CRM software and other technological tools., • A dedication to providing exceptional service and enhancing customer experiences., • Willingness to relocate to Greece and adapt to a new environment., • Competitive Monthly Salary, • Fully Paid Training, • Fully Paid Relocation Package, • Health Insurance, • 2 Extra Salaries Per Year, • And Much More...

TECHNICAL CUSTOMER SUPPORT SPECIALIST Salary: £30,000 Location: Northwich - hybrid Contract: Permanent Hours: Mon-Fri (08:00-17:00) or (08:30-17:30) This role is perfect for someone who thrives on helping others and enjoys the challenge of providing expert technical advice across a diverse product range. You will be at the heart of customer interactions, supporting both clients and internal teams with your knowledge of the products. Job Spec: • Provide comprehensive technical support through telephone and ticketing systems, ensuring all queries are addressed promptly and accurately., • Deliver hotline and ticket-based assistance directly to customers, offering first-level qualification of complaints and processing goodwill requests up to specified limits., • Advise customers on technical and commercial matters via phone calls and live chat platforms, ensuring clear communication and effective solutions., • Support customers in selecting products, cross-referencing alternatives, especially during product releases or phase-outs, and identifying cross-selling opportunities., • Assist with service inquiries related to repairs, modifications, or replacement parts by providing detailed information and quotations for standard services., • Perform application tests as required, documenting results thoroughly to ensure transparency and knowledge sharing within the team., • Train new sales employees and trainees on technical aspects of products, fostering a culture of learning and collaboration across departments., • Document all customer contact data and activities accurately, • Initiate corrective actions when documentation errors are identified, contributing to continuous improvement in processes., • Feed the internal knowledge base with expert insights gained from daily interactions, supporting ongoing development for yourself and your colleagues. Person Spec: • A postgraduate with a qualification in Electrical Engineering is essential, • Experience or knowledge of Electrical Engineering experience, • Proficiency in using SAP or similar CRM systems Apply today by clicking on the link - take the first step towards joining a supportive team where your expertise truly matters. Keywords: customer support, technical expertise, electrical engineering, collaborative environment, problem-solving, training opportunities, flexible working opportunities, knowledge sharing Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

Methods Business and Digital Technology Limited Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future. Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet. We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them. Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. The Senior Business Analyst will typically play a leading role in a DDaT multidisciplinary team, within agile and waterfall project environments. They will apply analytical and problem-solving tools to assess situations and understand problems, eliciting, analysing, validating, and gaining consensus on business requirements and user stories. The role will involve leading business analysts in small to medium sized projects and supporting the analysis of more complex transformations. They will be responsible for leading a variety of business analysis tasks, working independently to deliver the required outputs, manging stakeholder relationships, and developing others through sharing best practice and mentoring. The ideal candidate will have experience applying business analysis skills in digital transformations across a number of different styles of transformation. They will have experience and knowledge underpinned by the tailored use of several frameworks and methodologies to perform as an effective analyst. They will understand the UK public services landscape, with knowledge in one or more sectors. In addition to business analysis skills, they will have experience in how emerging technologies and innovation can benefit the delivery of improved public services. The role will be home based and will include work on client sites. It is expected that the Senior Business Analyst will quickly acquire an understanding of Methods Portfolio offering to work effectively for our clients. The role will support the development of our Business Analysis Service and Community of Practice. The Senior Business Analyst will have the following responsibilities: • Analyse and understand complex user and business needs, including where material is conflicting and drawn from multiple sources, • Map complex processes and information flows into appropriate artefacts for communication with both stakeholders and the team, • Translate user needs into system functionality requirements, • Understand the internal and external situation and environment, eliciting and managing any non-functional requirements., • Track, review and manage requirements with appropriate stakeholders to maintain records of traceability and prioritisation., • Negotiate with and persuade stakeholders with a balanced consultative approach to ensure that the principles of user centred design are balanced against service requirements., • Write clear and concise user stories with clear and testable acceptance criteria., • Contributing to Methods Business Analysis Community of Practice and mentoring other business analysts Essential Skills and Experience: • Extensive Business Analysis or relevant knowledge gained from recognised bodies (BCS, BABOK, Agile PO)., • Leading the analysis as part of a multi-disciplinary team., • Demonstrably able to select the appropriate business modelling techniques that are most effective to help people understand the situations, problems, and solutions., • Can recommend and influence improvements to business structures, processes and information flows supported appropriately with automation and technology., • Breadth of effective techniques to define and manage requirements, prioritisation, and scope with others in a range of different types of change methodologies and situations., • Defining or selecting standards and applying appropriate techniques to elicit and document requirements., • Managing traceability of, change to and the refinement of requirements, identifying issues and omissions and managing escalations., • Leading work that delivers effectively and efficiently in fast paced environments, in agile and waterfall project methodologies., • Extensive experience of working in different project methodologies and awareness of how to adapt their practice., • Excellent stakeholder management to understand objectives and resolve tension and conflict., • Good problem solving and analytical skills, including the ability to create clear observations, analysis and conclusions based on customer interviews, published requirements and data., • A confident written and verbal communicator., • Pro-active approach to personal and professional development, and mentoring of others in Business Analysis Best practice Desirable Skills & Experience: • Practical experience and knowledge of Lean practices., • Systems Thinking., • Understanding of public services and technology marketplace with knowledge of products, platforms and emerging technologies., • Knowledge of Business Architecture (TOGAF, BIZBOK)., • Specialist knowledge in a business domain or other digital specialism., • Specialist knowledge in security, data and privacy., • Knowledge and understanding of GDS Service Standards., • Knowledge and understanding of software development lifecycles., • Experience in managing story development in tools such as JIRA, Azure DevOps or similar., • Experience in collaborative and remote tooling (Teams, Slack, MIRO, Mural)., • Ability to understand complex financial issues combined with deep analytical skills., • Experience of working in scrum environments with team definitions of ready and done., • Experience of working with APIs e.g. specifying API requirements / payloads, testing APIs, • Experience of data modelling. Specifically, the ability to understand, create and update Entity Relationship Diagrams (ERDs). Experience of working with logical data models (LDMs)., • Good understanding of data catalogues i.e. populating, maintaining them., • Excellent communication skills with the ability to liaise between multiple product teams and relay clients' data needs. Am I the right fit? We're looking for: • Resilience, • Strong collaboration and team working, • Good Communication skills, • Genuine passion/commitment to improving public services, • A determined and tenacious approach to work, • A creative approach to problem solving, • Good listening and comprehension, • Great stakeholder management Benefits Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy. By joining us you can expect: · Autonomy to develop and grow your skills and experience · Be part of exciting project work that is making a difference in society · Strong, inspiring, and thought-provoking leadership · A supportive and collaborative environment As well as this we offer: Development – access to LinkedIn Learning, a management development programme, and training Wellness – 24/7 confidential employee assistance programme Flexible Working – including home working and part time Social – office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes Time Off – 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year Volunteering – 2 paid days per year to volunteer in our local communities or within a charity organisation Pension – Salary Exchange Scheme with 4% employer contribution and 5% employee contribution Discretionary Company Bonus – based on company and individual performance Life Assurance – of 4 times base salary Private Medical Insurance – which is non-contributory (spouse and dependants included) Worldwide Travel Insurance – which is non-contributory (spouse and dependants included) Enhanced Maternity and Paternity Pay Travel – season ticket loan, cycle to work scheme For a full list of benefits please visit our website (_

About the Position The Senior BIM Specialist I is a senior production role for team members who have chosen a career path in modeling, documentation, and BIM coordination. You’ll bring deep Revit expertise to your projects, leading the modeling workflow, managing model structure and health, and ensuring TEECOM’s deliverables are accurate, organized, and fully coordinated. You’ll work closely with engineers to translate markups and design intent into clear, constructible documentation. You’ll anticipate coordination issues, resolve modeling conflicts, run clash detection, and drive BIM-related decisions that keep projects moving efficiently. As a leader in production, you’ll train and mentor Designers in Revit, modeling best practices, documentation habits, and TEECOM standards. You’ll model a disciplined, process-driven approach to production and contribute to improving the BIM workflows used across the firm. This position reflects deep production expertise, strong ownership of quality, and the ability to support engineers while guiding early-career Designers through modeling, documentation, and coordination tasks. • As a Senior BIM Specialist I, your impact comes from owning production quality, applying expert modeling judgment, and leading BIM coordination across disciplines. You contribute in three key ways:Lead BIM Execution, • You ensure TEECOM’s models and drawing sets are coordinated, constructible, and aligned with both TEECOM and client standards—reducing rework and RFIs., • You turn design intent and engineer markups into clear, buildable documentation that keeps project teams aligned and confident in next steps., • You improve overall design quality by applying strong production judgment to layout decisions, routing strategies, and coordination outcomes., • You keep coordination cycles moving by making sound modeling decisions in ambiguous situations, helping projects maintain momentum under tight deadlines.Contribute to Team Learning, Collaboration, and Mentorship, • You raise the team’s production capability by helping Designers build strong modeling, documentation, and standards habits that improve project clarity and reduce rework., • You support team growth through informal coaching, modeling guidance, and clear feedback that strengthens production confidence and technical judgment across the team., • You strengthen team communication by documenting processes clearly, surfacing risks early, and fostering a transparent, collaborative production culture., • You improve consistency across projects by refining tools, templates, libraries, and workflows that the entire production team relies on., • You elevate team decision-making by contributing insights during modeling, coordination, and process discussions across projects and disciplines.Improve the TEECOM System, • You strengthen TEECOM’s production system by applying BIM standards consistently and refining them through clear documentation, feedback, and targeted Pull Requests., • You ensure teams can rely on your work by maintaining models and documentation that are structured, accurate, and easy to navigate., • You raise production quality by reinforcing disciplined QA/QC practices and ensuring models accurately represent design intent., • You improve clarity and efficiency across projects by identifying workflow or coordination gaps and proposing practical, scalable solutions., • You deliver accurate, coordinated Revit models and documentation with minimal oversight., • You lead BIM production by setting up models, maintaining model health, and ensuring alignment with design intent and TEECOM standards., • You translate engineer markups into clear, constructible documentation and identify coordination issues early., • You manage BIM workflows effectively across multiple projects—prioritizing tasks, communicating risks, and meeting deadlines., • You apply TEECOM’s BIM standards consistently and improve them through documented feedback and Pull Requests., • You lead or support BIM coordination, resolving modeling conflicts and ensuring cross-discipline accuracy., • You collaborate closely with Designers and engineers to structure models, resolve issues, and maintain disciplined documentation., • You support other teams when workload or project needs shift, contributing to firmwide delivery and collaboration., • You maintain high-quality documentation in GitHub and contribute meaningful Pull Requests that strengthen tools, templates, and workflows., • You meet utilization expectations and complete accurate daily time and expense entries., • You model TEECOM’s Core Values—Care, Trust, and Value—in your communication, collaboration, and production practices., • These responsibilities and expectations represent what is required to successfully perform the essential functions of this role.Annual and Quarterly, • Advance discipline and BIM coordination expertise through continued professional development and applied project experience., • Collaborate with your Production Lead to set and review goals that strengthen modeling quality, coordination capability, and production leadership., • Participate in performance assessments and demonstrate measurable growth in production quality, coordination ownership, and documentation impact., • Maintain organized, accurate models, sheets, and coordination documentation that reflect design intent and evolving project requirements., • Contribute to improvements in BIM workflows, standards, and templates through clear documentation and targeted Pull Requests., • Demonstrate increasing ownership of BIM execution by anticipating coordination risks, maintaining disciplined model structure, and supporting consistent delivery across projects.Monthly and Biweekly, • Deliver accurate, coordinated BIM outputs that support engineering direction and cross-discipline production workflows., • Maintain model health by leading updates to Revit models, sheets, families, and views while resolving modeling challenges with minimal oversight., • Participate in project, production, and coordination meetings, documenting decisions, risks, and coordination impacts with clarity., • Support team development through informal coaching, reinforcing strong modeling habits, documentation practices, and production standards., • Strengthen coordination by addressing redlines, running clash checks, and identifying modeling or documentation issues early., • Contribute to BIM standards and production workflows by proposing improvements, drafting updates, and preparing targeted Pull Requests., • Maintain clear documentation of modeling decisions, standards clarifications, and client-specific requirements across project tools and GitHub., • Maintain accurate and timely time and expense entries to support delivery accountability.Weekly and Daily, • Lead updates to models, drawing sets, and production documentation to maintain coordination clarity and cross-discipline alignment., • Participate in BIM coordination and project meetings, communicating modeling risks, assumptions, and required decisions proactively., • Translate engineering markups into clear, buildable documentation while maintaining model structure, standards alignment, and production accuracy., • Maintain visibility into tasks and dependencies through consistent updates in Asana and related project tools, raising risks or changes early., • Document modeling standards, coordination decisions, and project specific BIM requirements in the Design Decision Log and GitHub., • Coordinate with Designers, engineers, and cross-discipline teams to resolve modeling or documentation challenges and maintain delivery momentum., • Ask targeted questions early to confirm design intent, clarify scope, and strengthen modeling accuracy., • Participate in daily huddles to align on priorities, risks, and coordination needs impacting delivery., • Execute modeling, documentation, and production tasks with strong ownership and minimal oversight., • Provide informal day to day guidance to Designers and teammates by answering questions and reinforcing clear modeling and documentation practices., • Maintain accurate time and expense entries while keeping production documentation current and aligned with evolving project decisions.As Needed, • Support site walks, existing conditions verification, or field documentation, capturing findings clearly to strengthen model accuracy and coordination., • Review cross-discipline models to identify coordination risks and propose practical BIM focused solutions., • Prepare diagrams, views, and supporting production documentation that improve clarity for internal teams or clients., • Explore modeling methods, tools, or automation opportunities that enhance workflows and production efficiency., • Refine production templates, views, or BIM tools and recommend updates that improve consistency and team efficiency., • Provide Revit and modeling guidance to Designers when needed, reinforcing strong standards and documentation habits., • Support other production teams during shifting workload or complex project phases to maintain delivery alignment across the firm., • Supervisory: None. Senior BIM Specialist I positions focus on leading BIM production execution, maintaining model health, and driving coordination quality while supporting engineers, Designers, and project teams., • Mentorship: Provide day to day guidance to Designers by clarifying modeling workflows, reviewing approaches, resolving production issues, and reinforcing TEECOM’s BIM standards. Support team development through informal coaching, clear feedback, and shared problem solving that strengthens modeling habits, documentation quality, and coordination confidence across the production team., • Training: Support team development by sharing best practices, documenting lessons learned, and contributing to updates in BIM standards, tools, and templates. Participate in BIM focused training and assist with onboarding or Revit training sessions as needed., • Education: Associate Degree or Technical Certificate in Drafting, Architecture,Engineering, or a related field; or equivalent BIM production experience., • Experience: 4+ years of experience in the AEC industry with strong proficiency in Revit, coordinated modeling, BIM execution, and construction documentation across multiple projects., • Preferred: Experience supporting technology system layouts (telecom/ICT, audiovisual, security, acoustics, or network) and collaborating with engineers to translate design intent into coordinated BIM deliverables., • Ability to manage and maintain coordinated Revit models, produce accurate documentation with minimal oversight, and resolve production issues independently., • Strong organizational and communication skills with the ability to manage BIM workflows across several projects, lead coordination-focused production tasks, and support engineers and project teams., • Solid understanding of cross-discipline coordination and building system interactions; ability to interpret markups, understand design intent, and anticipate modeling impacts with limited guidance., • Advanced proficiency in Autodesk Revit; familiarity with Navisworks, AutoCAD, Bluebeam Studio, Microsoft 365, Google Workspace, Asana, and GitHub.Industry certifications preferred but not required:, • Autodesk Certified Professional — plus, • CDT — plus, • CTS (AV) — plus, • RCDD (Telecom) — plus, • PSP/CPP (Security) — plus, • These physical demands represent what is required to perform the essential functions of this job. Reasonable accommodations will be provided as needed., • Prolonged desk work using a computer, keyboard, mouse, and telephone., • Regular reading, writing, and communication in virtual and in-person settings., • Occasional travel to client sites for meetings, surveys, or inspections., • Site walks may require standing or walking for extended periods, climbing stairs, and navigating construction or utility areas., • Field activities may involve bending, kneeling, or maneuvering in confined spaces., • May occasionally lift or move equipment weighing up to 25 pounds., • These work environment characteristics represent the conditions encountered while performing essential job functions. Reasonable accommodations will be provided as needed., • Approximately 75% of work is performed in a remote or office environment using standard office equipment., • Approximately 25% occurs at client sites, including construction environments and existing facilities., • Construction sites may include exposure to elevated noise levels, dust, uneven or unfinished walking surfaces, variable lighting conditions, and active construction operations., • Utility rooms and similar spaces may have restricted access or may not fully comply with ADA accessibility standards. When access limitations exist, TEECOM will support coordinating reasonable accommodations with site-controlling contractor or alternative means to perform essential job functions., • All accidents, near misses, and unsafe conditions must be reported immediately to the site superintendent and internally to People Operations.£70,000 - £140,000 a yearThis compensation will vary depending on your role-related skills, experience, knowledge, and subject matter expertise. TEECOM is committed to making sure that we are the right fit for each applicant and that each applicant is the right fit for our team. As we get to know each other throughout the interview process, the compensation may vary within the stated range. TEECOM offers a comprehensive benefits package to support employees and their families, including medical, dental, and vision insurance for employees and their dependents, basic and voluntary life insurance, short-term and long-term disability coverage, a 401(k) plan with profit-sharing contributions, paid parental leave, lifestyle and legal benefits, pet benefits, and performance-based bonuses. Full-time exempt team members also enjoy flexible time off, and all employees receive nine scheduled paid holidays.Your level will be evaluated and determined during the interview process. NOTICE TO THIRD PARTY AGENCIES: Please note that TEECOM does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, TEECOM will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, TEECOM explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of TEECOM.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Our Why At Dotmatics At Dotmatics, we believe science, data, and decision-making must be deeply intertwined for innovation to thrive. Our Portfolio includes Luma, LumaLab Connect, ELN Platform, Graphpad Prism, Geneious, SnapGene, Protein Metrics, OMIQ, FCS Express, LabArchives, NQuery, EasyPanel, MStar, SoftGenetics and Virscidian. We have a vision for a new Lab of the Future that will change the future of scientific research. We have created the world’s most comprehensive digital science platform – best-of-breed software applications already used by more than 2 million scientists, together in a single ecosystem united by a powerful, flexible enterprise data platform. This is not flat data buried away in digital graveyards. This is dynamic, multi-dimensional decision-making. Scientific enterprises need a new level of effectiveness to achieve tomorrow’s breakthroughs. Illness will not wait. The biosphere will not wait. We are tireless in our vision, because the time for innovation is now. Shaping the Future of Science At Dotmatics Our global team of more than 800 colleagues are dedicated to supporting our customers in over 180 countries. Together, with our scientific community of users, we accelerate scientific innovation in order to make the world a healthier, cleaner, and safer place to live. You’ll join a collaborative, global team pushing the boundaries of scientific innovation. Your ideas and efforts will have a tangible impact, accelerating scientific progress and discovery. We offer a dynamic, remote-friendly environment that fosters high integrity and collaboration, empowering you to excel. Dotmatics is a company built by scientists, for scientists. Combined, we are now the world’s largest cloud-based scientific research R&D platform. We need your help to keep growing and pioneering the future. We are Science Driven. We are Customer Centric. We are Better Together. What do we need Dotmatics is looking for a Deal Desk Specialist (12 months Fixed Term Contract) based in the UK/Ireland. The Deal Desk Specialist will support key initiatives to improve the function and efficiency of global deal desk execution, from demand identification to delivery. As a member of the Sales Support team, you will collaborate closely with the Global Sales team to ensure the deal approval process is followed and assist in the development of RFPs. You will also act as a key point of contact between the sales team and executive reviewers. In this role, you will get to: • Prepare, participate in, and document multiple weekly calls to review and assist in securing executive approval for deals in the deal desk pipeline, • Ensure the timely completion of critical approval actions, working in close alignment with the sales team, • Maintain and update the RFP response templates, including drafting specific responses when needed, • Work collaboratively with internal teams such as Legal, Finance, Pre-sales, and Sales Operations to ensure deals are executed efficiently and accurately, • Assist in maintaining the delegation of approval matrix to support various deal approval level requirements, • Support the sales leadership, services, and finance teams to help ensure that deals maintain financial rigor and meet margin thresholds, • Engage with the Sales Team to help accelerate deal velocity, track progress, and report using Dotmatics BI tools, • Assist in identifying risks and help manage change control processes for deals in progress, • Collaborate with sales, customer success, finance, and services to help maintain the foundational processes for a high-performing Deal Desk, ensuring smooth and quick review and closure of high-value customers, • Help optimize and manage the continuous deal pipeline by ensuring adherence to deal desk guidelines and contributing to process improvement initiatives, • Act as a collaborative partner to the sales organization and support functions to facilitate deal execution and approvals, • Support in streamlining deal processes and workflows, • Provide project support and facilitation throughout the deal desk process, • Contribute to the collection and analysis of deal-related data to assist in decision-making We are looking for people who have 3-5 years of experience supporting projects and working with a sales team. You'll have proven success in the Enterprise B2B SaaS industry working in Deal Desk, Finance, Sales Operations, or Pricing. You'll also demonstrate a customer-focused, innovative, and problem-solving approach to deal execution The key skills we are looking for: • Advanced proficiency in excel, • Experience in Direct and Channel Sales models, pricing strategies, and international business is a plus, • Familiarity with SFDC CPQ or similar sales-related systems, including data enrichment tools, is preferred, • Strong communication, time management, and multitasking skills, especially during periods of high volume, • Ability to work extended schedules during month-end and quarter-end cycles Nice to have • Working with cross functional teams (Ex. legal & finance) Total Rewards Dotmatics utilises a national market-based approach to base pay benchmarking and pay band development. The candidate's final starting pay is based on job-related skills, experience, job specific qualifications & location. In addition to base salary, Dotmatics has implemented a total rewards strategy, which is the combination of compensation, benefits and recognition. Certain positions are also eligible for variable pay; your recruiter will discuss the full compensation package details. Other Total Rewards Offered • Private Medical, • Wellness Benefits (Mental Health Apps and Fitness Perks), • Company-paid Life cover, • EAP (Employee Assistance Program), • Pension/Retirement Plan This is the range that we, in good faith, believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. Base Pay Range £53,746.97 - £67,000 GBP Research shows us the_ and imposter syndrome can get in the way of meeting outstanding candidates, so please don’t hesitate to apply — we’d love to hear from you. By submitting your application, you agree that Dotmatics may collect your personal data for recruiting, global organization planning, and related purposes. Dotmatics _ explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over Dotmatics use of your personal information. Dotmatics is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work.

Join Mercier Consultancy as an Italian Speaking Customer Service Specialist, with an exciting opportunity to work in beautiful Greece! We are offering paid relocation for the right candidate who is passionate about providing top-notch customer service to our Italian-speaking clientele. In this dynamic role, you will engage with customers through various channels, offering support and assistance tailored to their needs. Your professionalism and empathy will play a vital role in ensuring a memorable customer experience, helping to strengthen our reputation for excellence. • Handle customer inquiries in Italian through phone, email, and chat channels, • Provide accurate information regarding our products and services, • Resolve customer issues effectively and in a timely manner, • Document interactions and update customer records in our systems, • Work closely with other teams to ensure efficient resolution of customer concerns, • Participate in ongoing training and development sessions, • Contribute to a positive team environment and enhance customer satisfaction, • Fluency in Italian and English, both oral and written, • Exceptional communication and problem-solving skills, • Experience in customer service or a relevant field is advantageous, • Adept at multitasking and working in a fast-paced environment, • Strong attention to detail and commitment to customer satisfaction, • Positive attitude and a collaborative spirit, • Prior experience with customer support software is a bonus Competitive Monthly Salary Monthly Performance Bonus Fully Paid Relocation Package ( Flight, Transfer and Hotel ) Health Insurance Private Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel Fully Paid Training And More...

We have an exciting opportunity for an Enforcement Administrator based in Bedford for one of our clients on a temp-to-perm basis. This is a remote role; however, occasional travel to the office may be required for meetings. Therefore, you must be based locally to Bedford and have access to your own transport. Summary of the Enforcement Administrator's role Salary: £23,000 - £24,000 per annum Location: Remote with occasional team building/working days in Bedford Type of Contract: Temp to perm Hours: 35 hours, Monday - Thursday 9:00am - 5:00pm, Fridays 9:00am - 4:00pm Responsibilities of theEnforcement Administrator • Manage prior conduct cases end-to-end, including reporting and maintaining accurate records., • Investigate prior conduct declarations and make delegated decisions where appropriate, with support as needed., • Assist operational teams with case file management, remote hearing prep, and general admin tasks., • Keep misconduct and conduct records up to date, and produce reports and performance stats., • Organise face-to-face disciplinary hearings and training events, handling venues, travel, catering, and logistics. Requirements for a successful Enforcement Administrator • Strong administrative skills with proven experience in accurate record management, document preparation, and working within legal or regulatory environments., • Proficient in Microsoft Office 365, including Dynamics, SharePoint, and Teams., • Skilled in handling sensitive or complex customer interactions with professionalism and discretion., • Able to manage and interpret large volumes of data with attention to detail and consistency., • Excellent time management and organisational skills., • Strong interpersonal skills with the ability to build effective relationships with stakeholders. Allstaff Recruitment are an Independent Recruitment Specialist based in Bedfordshire who work on behalf of companies across Bedford, Milton Keynes and surrounds to fill their vacancies and meet their recruitment needs. We place candidates in permanent, temporary and contract roles across a number of industry sectors. Check out our website and our jobs page for our latest vacancies in your area. To keep up to date with all our recruitment activities and vacancies, please follow us on Facebook, LinkedIn and Twitter. Thank you for your interest in the Enforcement Administrator role. One of our qualified Recruitment Specialists will now review your application. Due to the high volume of applications, we receive it is with regret that we are unable to respond to all candidates directly. However, if you do not hear from us within seven days you have unfortunately been unsuccessful on this occasion.

WebPros is committed to empowering businesses worldwide through cutting-edge solutions in web hosting, billing automation, infrastructure, server management, and online marketing. Since our founding in 2017, we’ve rapidly grown into a global leader, expanding our robust portfolio to include industry-defining brands such as cPanel & WHM, Plesk, WHMCS, SolusVM, NIXStats, XOVI, SocialBee, Sitejet, and Comet Backup. Today, we power 85 million+ websites across 900,000+ servers worldwide, backed by a 600+ strong team of dedicated professionals spanning multiple continents. At WebPros, we embrace a fully remote, borderless workplace with a focus on flexibility, autonomy, and work-life balance. Whether you prefer working from a bustling city hub or a quiet home office, we enable our teams to thrive from anywhere while staying deeply connected through our strong collaborative culture. Hey there, I’m _, the Operations Manager here at WebPros, and your hiring manager. I’ve grown with this company over the last 8 years, starting in a role focused on supporting teams, and gradually taking on broader responsibilities across business operations. That journey has shaped how I lead today: with a deep appreciation for the behind-the-scenes work that enables others to thrive. What excites me most about leading the Operations team is being able to create structure in our growing organization and empowering others to operate with clarity and confidence. Your Role The Operations team supports internal processes across the company, and we’re looking for a detail-oriented, organized, and resourceful Procurement Specialist to support procurement. This role ensures that purchasing workflows run smoothly from request to approval, and stakeholders across the organization get the tools and services they need with full compliance and accountability. Below, you’ll find everything you need to decide if this role is right for you. From our culture and work style to the specifics of the position and hiring process. We believe in transparency, so we’ve put in the effort to give you a real, inside look at what it’s like to work here. Your Impact in the First 180 Days: We don’t believe in endless checklists of requirements. Instead, here’s what success looks like in your first 6 months: • 30 Days:, • Get fully onboarded with our internal tools (e.g. Confluence, Jira, Slack, shared folders), • Familiarize yourself with current procurement and vendor coordination processes, • Meet key cross-functional stakeholders involved in procurement (Finance, Accounting, Legal, Engineering, etc.), • Shadow live procurement cases and observe internal review and approval steps, • 60 Days:, • Begin managing smaller procurement requests independently with little oversight, • Establish working rhythms with Accounting, Legal, and stakeholders, • Identify opportunities to improve the flow of communication and clarity in handoffs, • 120 Days:, • Confidently support complex procurement requests by coordinating between teams, and tracking progress in Jira., • Provide feedback on internal workflows based on real cases, especially where gaps or ambiguities affect turnaround., • Assist with maintaining procurement documentation and updating stakeholders on evolving best practices, • 180 Days:, • Act as a reliable coordination partner for procurement workflows, ensuring vendors are supported and internal processes are followed., • Champion consistent usage of internal tools and guidance, helping stakeholders engage the system effectively., • Collaborate with the Operations team to support future improvements or scale processes as needed. As a fully integrated member of the Operations team, you will play a key role in sustaining and evolving our procurement workflows. You will consistently collaborate across departments to ensure requests move smoothly from intake to execution, while identifying areas where tooling, documentation, and processes can be refined. As volume or complexity increases, you’ll help shape scalable practices that make procurement more accessible and efficient for stakeholders. By 180 days, I expect the individual in this role to be known as the primary procurement resource for US agreements. You’ll thrive here if you: • Are highly organized, resourceful, and thrive in a fast-paced environment, • Think critically and exercise sound judgment when handling complex tasks, • Are passionate about process improvement, • Can comfortably engage with vendors and high-level stakeholders, • Have experience working with global time zones and cross-functional teams, • Bring expert-level understanding of end-to-end procurement, and understand the basics of contract review, • Have proven, hands-on Jira experience, including managing issues, boards, and workflow status transitions, • Have hands-on experience using AI tools in daily work You might struggle here if you: • Prefer working with a perfectly defined process or rigid hierarchy, • Find task management or documentation tedious, • Are uncomfortable juggling multiple stakeholders and shifting priorities, • Require frequent, detailed instructions before you can get started, • Are only comfortable working in a dedicated procurement platform, • Are reluctant to adopt or experiment with AI tools in your workflow How We Work Team Setup & Location: We are a distributed, international team working across the US and Europe. Our current team consists of: • VP of Operations (UK), • Operations Manager (USA), • 2x Operations Project Managers (Bulgaria), • Developer Relations Manager (Bulgaria) We believe diverse backgrounds make stronger operations. Work Style & Communication: We embrace a remote-first and async-friendly work culture rooted in flexibility and autonomy. • We rely on Jira and Slack to collaborate asynchronously across time zones., • The Operations team meets bi-weekly, and we hold bi-weekly 1:1s for direct report check-ins., • The Procurement team meets weekly, to discuss open procurement tasks and workflow improvements. Collaboration & Impact: While the Operations team sits within the Technology organization, our scope touches nearly every department. The Procurement Specialist will support functions and teams across all WebPros. • We partner cross-functionally to co-create scalable processes and inclusive policies., • Team members are encouraged to take ownership, lead initiatives, and shape how we work. Tools We Use: We rely on a practical tool stack to run Operations smoothly: • Jira: Project tracking, intake via Kanban boards, Ops Helpdesk, • AI Tools (e.g., Claude): Data reconciliation, document review, process documentation, and more, • Operations Helpdesk: Customer portal for internal service, • SharePoint: Vendor & contract management, • Confluence: Documentation, • Excel: Budget tracking (budget vs actuals), • Slack: #ops-team and async Our Culture WebPros is built on diversity, not just in principle but by design. We’ve grown through acquiring industry-leading brands, bringing together teams from 42+ nationalities, 20+ countries, and 10+ brands. Instead of enforcing a one-size-fits-all culture, we embrace unique perspectives, different working styles, and localized expertise to drive global innovation. We are a fully remote, async-friendly company where transparency, open communication, and collaborative problem-solving define how we work. Whether you thrive in the fast pace of a startup or the stability of an established product, WebPros offers a dynamic, evolving career journey that you can shape based on your strengths. We are committed to fostering an inclusive, equitable workplace where every team member feels valued, heard, and supported because our diversity is our strength. Compensation & Benefits We believe benefits go beyond just perks. At WebPros, we invest in your growth, flexibility, and well-being, so you can do your best work and build a meaningful career. While we strive to provide equal global benefits for all team members, some may vary by location, and we’ll clarify the details with you during the interview process. • Competitive salary, • Remote-first flexibility: Work from anywhere in US/Europe (or hybrid in available offices)., • Health Insurance: public or private coverage, depending on your location., • Paid Time Off: 20+ days depending on your location., • Learning Support: Udemy subscription & peer learning., • Public Transport & Meal Vouchers: Location-dependent benefits., • Team Culture: Regular team and on-site company events. Your Hiring Experience Hi, I’m _ your Talent Partner at WebPros. I’ll guide you through the interview process, ensuring a clear, transparent, and meaningful experience. Interview Process: • Intro Chat (30 min): An informal chat with Zornitsa, your Talent Partner, designed to get to know you better. We’ll discuss your background, motivations, and career aspirations while providing a clear overview of WebPros, the team structure, and what you can expect throughout the hiring process. This is your chance to ask questions and ensure the role aligns with your professional goals., • Manager Interview (45 min): A chat with Justine, your Hiring Manager, focused on evaluating your skills and experience, communication style, and alignment with the role. This is also a chance to clarify expectations and ask any questions you may have., • Team Interview (75 min): Join your Hiring Manager and 2–3 cross-functional team members or stakeholders you’ll collaborate with in the role. Part of this session is a hands-on exercise: you'll share your screen and work through a realistic procurement scenario. This session explores team alignment, collaboration style, and interpersonal dynamics, while also gathering multiple perspectives on how you’d contribute to the team. Our Commitment to a Diverse & Inclusive Culture: At WebPros, we want every team member to feel excited to bring their full, authentic self to work. Our strength lies in the diversity of our people, with different backgrounds, perspectives, and experiences driving innovation and making us stronger together. We are committed to ensuring equitable opportunities, pay, and support for all employees, regardless of identity, background, or circumstances. We foster a culture of belonging, respect, and psychological safety, where everyone feels valued, heard, and empowered to contribute meaningfully and grow. Discrimination of any kind, including sexism, racism, xenophobia, homophobia, transphobia, ableism, and ageism, has no place here. By embracing differences and championing inclusivity, we create an environment where everyone can thrive. We are looking forward to your application! Best, Justine & Zornitsa

Job Purpose As a Specialist IT, you will report to the Head of IT and serve as a key technical person for our Cambridge site, while providing essential support in managing our IT infrastructure and ensuring the smooth operation of our Microsoft 365 ecosystem in collaboration with the rest of the Team. Your role will encompass a diverse range of responsibilities, making this an exciting and dynamic opportunity for IT professionals who thrive in a collaborative and evolving environment. You will have a some focus on our ERP systems such as Veeva and/or SAP. Your profile Major Accountabilities: Microsoft Expertise: Leverage your strong knowledge of Microsoft Azure and Microsoft 365 tools, including but not limited to Intune, Autopilot, Defender, SharePoint, Teams, to optimize and secure our IT environment. Veeva & ERP Support: User and systems support for our Veeva and SAP products. Collaborate with business stakeholders to ensure these systems align with operational needs and compliance standards IT Support: Provide top-notch technical support to our employees both remote or onsite, troubleshooting issues and ensuring smooth IT experience for all. Deliver training to enhance adoption and efficiency. Assist with onboarding and offboarding of users and devices, ensuring smooth transitions and access control. Infrastructure Management: Assist in the management, implementation and maintenance of our IT infrastructure, including servers, networks and cloud-based systems. Security and Compliance: You will have a very strong security mindset and will collaborate to implement and monitor with security measures to protect our sensitive data and ensure compliance with industry standards. Collaboration: Facilitate collaboration among teams by proposing new solutions and optimizing tools like Microsoft Teams, SharePoint, Zoom, etc. Project Participation: Contribute with your expertise to IT projects aimed at enhancing our technology capabilities and efficiency. Document technical solutions and contribute to the IT knowledge base to support continuous improvement and team learning. Adaptability: In the early stages of our IT department’s growth, be prepared to wear multiple hats and assist with various IT-related tasks and challenges as needed. Job Requirements: • Education: Bachelor’s degree in Information Technology, Computer Science or a related field or proven experience., • Good knowledge of Veeva products or SAP products is a plus., • Strong proficiency in Microsoft 365 tools and services., • Proven experience in IT system administration and support., • Excellent problem-solving and communication skills., • Ability to work collaboratively in a fast-paced, dynamic environment. Work Location: • 2 to 3 days a week in our brand new Cambridge Office. Why us? An exciting job opportunity awaits you! MoonLake is a dynamic and innovative company pushing the boundaries of possibility, and we are looking for passionate individuals to join our stellar team. What we offer: Learning Environment: An opportunity to learn and grow alongside experienced professionals in a supportive and innovative biotech environment. Impactful Work: Contribute to groundbreaking projects that have the potential to transform global healthcare. Flexibility and Balance: Work remotely/hybrid, enjoying a healthy work-life balance while making meaningful contributions to our team. Career Growth: A clear path for career progression, with the chance to take on more responsibilities as you develop your skills. About us MoonLake Immunotherapeutics is a clinical-stage biopharmaceutical company unlocking the potential of sonelokimab, a novel investigational Nanobody® for the treatment of the inflammatory disease, to revolutionize outcomes for patients. We continue to make significant progress in our Global Clinical Development Programs. The company’s focus is on inflammatory diseases with a major unmet need, including hidradenitis suppurativa and psoriatic arthritis – conditions affecting millions of people worldwide with a large need for improved treatment options. MoonLake was founded in 2021 and is headquarted in Zug, with hubs in Cambridge & Porto. Further information is available at _

The Role uMotif’s Customer Support team is looking for a UK based Support Specialist who would be responsible for supporting customers during core UK business hours. The role is based remotely in the UK, although the current team is based in both the UK and US and covers the UK, European and US time zones. In this role, you will provide day to day technical and customer support for our data capture solutions. This includes being responsible for and triaging support tickets as they are received which can vary from assisting our users, making database data changes, producing data reports and extracts, investigating and solving technical issues and supporting your team and the wider business to provide an exceptional support service. At the core of the role is the ability to interrogate, manage and update captured data using SQL/MYSQL whilst adhering to data privacy and regulated data management guidelines, so we ask for 3+ years of experience providing customer support with at least 2 years demonstrable SQL skills. What will you do? • Serve as the escalation point for support cases including overall triage., • Help maintain and support our internal ticketing tools and communication channels., • Investigate and resolve 1st, 2nd and some 3rd line support issues., • Escalate complex 3rd line support issues if unable to resolve within the team., • Ensure issues are responded to within predefined company SLAs., • As a team provide continuous product support during core UK, Europe and US working hours., • Work with our third party 1st line support vendor ensuring a seamless support service., • Provide support to system users in multiple countries predominantly via email and our support ticketing system, with occasional client calls as needed., • Build professional rapport with internal and external clients by demonstrating empathy and strong communication skills and clearly document all communication with system users., • Follow up with customers to ensure full resolution, providing timely updates of progress along the way., • Become proficient in core applications in the uMotif product suite and share this knowledge with all other internal cross-functional teams as necessary., • Work in harmony with all business departments to ensure a complete support function., • Promote good practice and contribute towards knowledge sharing and process documentation., • Develop an understanding of customer processes and standard operating procedures., • Gain knowledge of clinical research workflows to support understanding and context of customer questions., • Facilitate troubleshooting and communication across multiple teams to provide customers with effective solutions quickly. When a solution is not readily available, collaborate with other internal resources., • Demonstrate responsiveness and sense of urgency in all customer interactions., • Advocate for customers by tracking and communicating suggestions for software enhancements., • Perform other job-related duties as assigned. What you need to succeed • Prior technical support experience is preferred, especially in healthcare, life sciences, clinical research or related fields., • 3+ years of experience providing customer support with at least 2 years demonstrable SQL skills., • Excellent verbal and written communication skills and the ability to work optimally in a remote team environment., • Initiative and desire to learn new skills/technologies and remain up-to-date with the latest trends., • Excited by firefighting and a real passion for solving technical problems., • Experience working with and improving support ticketing systems, ideally Jira Service Management., • Committed to working within a team that promotes the uMotif culture., • Thrives in a fast-paced, dynamic environment., • A team player who puts the success of the team first and is motivated by helping clients and finds satisfaction in helping to resolve the issues of others., • A resourceful problem-solver who seeks out effective and efficient solutions., • Strong time management skills and ability to effectively manage multiple priorities., • Experience working within regulated environments, for example GDPR, GCP & HIPAA., • Any exposure to the following would be a real bonus: Command Line, PHP, Python, CSS, HTML, XML, JSON, Javascript., • Any experience with the following tools: Jira, AWS, Jira Service Management, Tableau, Slack, Gitlab, iOS & Android environments, MDM, Microsoft Office & GSuite. Why uMotif? • Unlimited paid holiday allowance after probation, • Contributory Salary Sacrifice pension, • Private Health Insurance via Vitality, • Simplyhealth cashback scheme, • 5x salary Life Insurance, • Full pay for the first 13 weeks of SMP during maternity leave, • Perkbox subscription, • Salary Sacrifice Cycle scheme, • Remote working, • Home office allowance, • WFH expense contribution About us Our Company uMotif’s mission is to put patients at the centre of research by building data capture solutions people love to use. Designed with patients for patients, the uMotif platform supports data capture for each phase of clinical research across all therapeutic areas. Over 22,000 participants use our applications to track and submit e-consent, symptom, eCOA, ePRO, and wearable device data. With expertise in engaging patients and fast deployments, we work with ten of the top twenty global pharmaceutical companies to power large real-world evidence (RWE) and virtual studies. Our core values: Patients First - We care about patients and put them first; from our products to our business decisions. Teamwork - Through collaborating with and supporting each other, our customers, and our partners we succeed together. Innovation - We work innovatively to design, build, and deliver engaging technology. Team uMotif are united in our belief that patient-centric thinking combined with beautiful technology and effective teamwork can truly change clinical research for the better. We search for mission-driven people who are not afraid to be challenged - who want to tackle demanding problems and embrace innovative ideas. uMotif is an equal opportunities employer We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We want everyone at uMotif to be comfortable bringing their true self to work. That means acknowledging your personality, including the quirky bits, and bringing your interests, hopes, dreams, and even fears with you is fine, even if they don't seem relevant to your work.

Mural Health is a fast-growing clinical technology start-up that makes clinical trials easier for participants. Our mission is to eliminate any barriers participants or caregivers experience while being part of a clinical trial. Mural Health is looking to expand our team with a Customer Experience Specialist. Who are you? At Mural Health, our mission is to make clinical trials easier for participants and caregivers by eliminating barriers to participation. As a Customer Experience Specialist, based in the UK, you'll be the primary point of contact for trial participants and site coordinators, ensuring they receive timely, empathetic support that keeps them engaged and informed throughout their clinical trial journey. You'll play a critical role in delivering exceptional participant and site experiences by responding to inquiries, resolving issues, and building scalable support processes. You'll work alongside our existing US-based support team to extend our coverage globally, delivering consistent, high-quality experiences for participants and sites across time zones. This is an opportunity to help scale a support function that's already up and running — bringing your own ideas for improvement while contributing to our broader mission of making trials more accessible and participant-friendly. Role Location: Remote - UK Reports To: Director of Customer Success You will: Deliver Exceptional Support • Serve as the first point of contact for participants and site coordinators via phone, email, and support channels during EU business hours, • Respond to inquiries about payments, reimbursements, account updates, travel support and platform navigation with empathy and efficiency, • Resolve tier-1 support issues independently while collaborating with Customer Success and Implementation teams on more complex, study-specific questions, • Triage and escalate issues appropriately to ensure timely resolution, • Maintain detailed documentation of support interactions and outcomes Build Support Infrastructure • Partner with the existing support team and Customer Success leadership to refine processes, tools, and workflows develop and refine support processes, tools, and workflows, • Contribute tor and maintain comprehensive FAQ resources, knowledge base articles, and support playbooks, • Identify patterns and recurring issues, surfacing insights to the broader team to improve the support experience, • Establish and track metrics that reflect support performance and volume Advocate for Continuous Improvement • Identify patterns and recurring issues, working cross-functionally to address root causes, • Provide participant and site feedback to Product and Operations teams to inform roadmap priorities, • Contribute to team meetings and stand ups with insights on support trends and opportunities What Makes You a Strong Fit • You are an empathetic communicator: warm, patient, and clear with diverse audiences including trial participants, site coordinators, and internal stakeholders, • You are resourceful and proactive: comfortable navigating ambiguity, learning new systems quickly, and finding solutions independently, • You have strong organizational skills: able to manage multiple inquiries simultaneously while maintaining responsiveness and attention to detail, • You are process-oriented: naturally think about how to document, systematize, and improve workflows for scale, • You thrive in a collaborative environment: work effectively with cross-functional teams and seek input when needed, • You are motivated to improve patient and caregiver experiences in clinical trials Qualifications & Skills: Required: • Minimum 2 years of experience in customer support, customer service, or customer experience roles, • Experience with support ticketing systems (Zendesk, Freshdesk, or similar platforms), • Proven ability to handle phone, email, and multi-channel support with professionalism and empathy, • Excellent written and verbal communication skills, • Strong problem-solving abilities and comfort with technical troubleshooting, • Self-directed work style with ability to prioritize and manage time effectively in a remote environment Strongly Preferred: • Interest or background in healthcare, life sciences, or clinical research, • Experience supporting both end-users and professional users (e.g., patients and providers), • Experience creating support documentation, FAQs, or training materials, • Experience with or interest in data analysis and reporting to track support trends and metrics Nice to Have: • Clinical trials or healthcare operations experience, • Experience evaluating or implementing support tools and technologies, • Background in early-stage or high-growth companies Compensation: Base Salary Range £38,000 – £50,000 Mural Health is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at Mural Health, please contact careers@muralhealth.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.

About Us Role Summary This role is for individuals with real cybersecurity experience who understand the pressures faced by security teams and the challenges businesses encounter in strengthening their defences. If you've worked in a cybersecurity team, led advisory engagements through a managed service provider, or helped organisations tackle security challenges, this is your chance to apply that expertise on a larger scale. As a CISO Advantage Field Specialist, you'll be the key expert for MSP partners seeking genuine knowledge. Instead of relying on slides, you'll leverage your deep understanding of advancing cyber maturity and transformation. Your role includes assisting partners in integrating CISO Advantage into their offerings, empowering their teams to deliver effective security services. We seek proactive individuals who thrive at the intersection of technology, people, and business outcomes. If you're excited about helping underserved businesses manage their security risks using leader-edge technology, data and AI as real tools, this role was made for you. Product Feedback & Market Intelligence • Operate as a structured, consistent feedback channel between the field and the Sophos Product team, this is a core accountability of the role, not a secondary activity., • Capture partner and customer feedback on product usability, feature gaps, pricing, and competitive alternatives using agreed formats and cadences set by Product leadership., • Submit regular regional feedback reports covering adoption blockers, commonly requested features, competitive intelligence, and MSP delivery challenges. MSP Partner Enablement • Serve as the primary field resource for CISO Advantage MSP partners within your region, the person partners contact when they need product knowledge, positioning support, or help with a customer situation., • Track partner enablement progress and readiness across your regional MSP portfolio, flagging partners who need additional support and identifying those ready to scale., • Help partners develop structured onboarding and delivery playbooks so they can consistently deploy CISO Advantage across their customer base. End-User Adoption & Training Support • Support MSP partners in delivering effective training and onboarding experiences to the end-user organizations they serve, ensuring customers can navigate and use the platform confidently from day one., • Help channel partners and their customers define what success looks like with CISO Advantage, establishing clear use cases, adoption milestones, and outcome metrics from the outset., • Provide partners with end-user-facing guidance materials, FAQs, and best-practice documentation they can adapt and deliver to their customers., • Act as an escalation resource for partners encountering complex end-user adoption challenges, working collaboratively to resolve issues and improve the customer experience., • Gather and document customer adoption stories, use cases, and outcomes that can be used for MSP enablement, product marketing, and internal reporting. Cross-Function Collaboration • Work closely with regional Sales and Channel teams to align enablement activity with commercial priorities and partner tier., • Collaborate with Product Marketing to validate regional messaging and surface localization requirements, language, regulatory context, or market-specific positioning needs., • Partner with the Product and Customer Success teams to ensure end-user training content remains current and aligned with platform updates and new feature releases., • 5–8 years of experience in a cybersecurity-related role, this could include technical pre-sales, partner success, channel enablement, security consulting, or a vendor-side field role., • Experience working with or within an MSP, channel partner, or VAR environment, understanding how managed service businesses operate and how they engage their customers., • Exposure to security programme management, GRC, or vCISO service delivery, either from the customer, MSP, or vendor side., • Experience in a product feedback, customer success, or voice-of-customer role within a B2B SaaS or security vendor environment., • Demonstrated experience supporting end-user training, onboarding, or adoption programmes, either directly or through channel partners., • Working knowledge of cybersecurity concepts, terminology, and the challenges faced by security teams in mid-market and enterprise organizations., • Ability to translate complex security and platform concepts into clear, accessible guidance for both MSP partners and their end-user customers., • Strong communication and relationship-building skills, with the ability to operate effectively across technical, commercial, and customer-facing contexts., • Comfort working in a structured feedback environment, capturing insights methodically and communicating them clearly to product and leadership teams., • A genuine personal and professional interest in AI, we operate an AI-first strategy and expect this person to be an AI native. You should actively use AI tools in your day-to-day work, stay current with developments in the space, and bring both curiosity and practical knowledge of how AI can be applied to security, enablement, and customer success. Ready to Join Us?At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply. What's Great About Sophos?· Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.· Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit· Employee-led diversity and inclusion networks that build community and provide education and advocacy· Annual charity and fundraising initiatives and volunteer days for employees to support local communities· Global employee sustainability initiatives to reduce our environmental footprint· Global fitness and trivia competitions to keep our bodies and minds sharp· Global wellbeing days for employees to relax and recharge · Monthly wellbeing webinars and training to support employee health and wellbeing Our Commitment To YouWe’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know. Data ProtectionIf you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos’ data protection practices, please consult our Privacy Policy _We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

SAP Solutions Specialist VersaFile are a fast-growing software company that specializes in attachment and data archiving solutions for SAP, SuccessFactors and other Enterprise Software applications, seamlessly integrating with a variety of document management systems. Our clean core approach empowers enterprises to manage their SAP data lifecycle more efficiently and compliantly. As demand grows, we're looking for an SAP Technical Specialist to join our team and play a critical role in customer success and product excellence. We are looking for an SAP Solutions Specialist who has deep SAP technical knowledge. This role requires a seasoned consultant who is an SAP developer at their core. As an SAP Solutions Specialist, you will partner with customer to solve their business challenges using our software, “docuflow”. Ultimately you will solve customer business challenges and generate elated end-users by focusing on technologies including SAP S/4HANA, BTP and docuflow. Technologies: • SAP ABAP, • SAP ABAP RAP (Restful Application Programming), • SAP CAP (Cloud Application Programming), • SAP Fiori, • SAP ArchiveLink / CMIS, • SAP AI Integration APIs, • SAP Content Server, • SAP DMS/DIRS, • KPro, • ADK Data Archiving, • SAP ECC, S/4HANA, • Document Management Technologies (i.e. Box, Microsoft SharePoint, etc) Nice to Have Technologies: • SAP Business Technology Platform (BTP), • SAP SuccessFactors, • SAP Sales Cloud (C/4HANA, C4C CRM), • SAP Service Cloud (Same as above), • SAP Ariba, • SAP Concur, • Experience working with SAP Integrations such as OpenText Contributions to VersaFile docuflow customer implementation success: • Contribute to project planning and management, • Lead and or participate in customer requirements & design workshops, • Solution architecture and design, • Solution provisioning, • Solution configuration and testing, • Solution demonstrations to customer, • Assist with promotion of solution through to production, • Post-go-live implementation support, • Technical Documentation, • Support implementation teammates as needed Additional Responsibilities: • Contributions to docuflow pre-sales Support:, • Prospect discovery sessions to understand client needs, • Configure and deliver software demonstrations to prospects & clients, • Implementation, estimating and costing, • Technical Q&A, solution architecture and proposal writing, • Support sales teammates as needed, • Help sustain and maintain docuflow SAP demo environments Skills: • Demonstrated ability to effectively influence and align client thinking and agenda, • Strong written communication, verbal communication, and presentation skills, • Ability to effectively navigate client's organization to facilitate the completion of project deliverables, • Ability to solve complex and ambiguous technical problems using experience, creativity, and sound judgment, • Ability to work effectively in a team environment and independently, • Ability to understand the functional design and technical project requirements, • Ability to present the solutions to multiple levels (CTO/CIO level, developer level, etc.) and areas (functional and technical) within a client organization, • Proven track record of delivering projects on time and within budget Key Attributes and Qualifications: • BSc/BA or equivalent work experience, • 5+ years’ experience in a client-facing or consulting role, • Demonstrated good judgment in making decisions, • Fluent in English Location: • This is a remote work from home role for someone located and working in the UK and who can support the Central European Timezone., • Travel may be required Type: Full-time permanent Salary: £60,000 - 80,000, dependent on experience Perks: • Competitive salary, • Annual bonus program, • Cell Phone and Home Internet Program To Apply: • Please submit your Cover Letter and Resume VersaFile's core purpose is to deliver solutions for clients that make a difference. To make a difference, we need people from all walks of life. By the way, we genuinely care about people and it is embedded into who we are. For us, equity and inclusion are a natural part of our culture and purpose. No matter who you are, come join us and together lets make a difference! We thank all applicants for their interest and we will contact you for an interview if you are short-listed as a candidate.

An exciting opportunity has arisen for an organised and proactive HSQE Administrator / Advisor to join a growing and highly respected construction contractor based in Billericay. With over 40 years of experience within the construction industry, the business has built an excellent reputation for delivering high quality projects across commercial, education, healthcare, industrial, residential and public sector developments. Operating throughout London and the South East, they provide a wide range of specialist construction services, working alongside many of the UK's leading contractors, developers and end clients. The company places a strong emphasis on health and safety, quality, sustainability and continuous improvement, investing heavily in its people and fostering a collaborative working environment. Due to continued growth and an increasing portfolio of projects, they are now looking to strengthen their HSQE team with the addition of an enthusiastic HSQE Administrator / Advisor. This is an excellent opportunity to join a supportive business where you'll gain exposure to a wide variety of live construction projects while developing your career within Health, Safety, Quality and Environmental management. The Role Reporting directly to the HSQE Manager, you will provide administrative and practical support across all areas of Health, Safety, Quality and Environmental compliance, helping to ensure projects are delivered safely and in line with company procedures. The role is primarily based at the company's head office in Billericay, with regular travel to project sites across London and the South East. Key Responsibilities • Assist the HSQE Manager with the preparation and review of Risk Assessments and Method Statements (RAMS)., • Prepare project health and safety folders and site documentation., • Carry out site inspections and assist with routine site audits., • Attend site visits to support project teams and monitor compliance., • Assist with incident reporting and follow-up actions where required., • Maintain health and safety records and ensure documentation remains up to date., • Provide general administrative support to the HSQE and project teams., • Prepare project documentation and compliance packs., • Assist with document management and filing systems., • Coordinate project administration and support operational teams., • Help ensure company procedures and compliance documentation are maintained., • Assist with Fire Safety administration and compliance., • Coordinate new starter inductions and health & safety inductions., • Maintain training records and certification, • Assist with waste management monitoring and reporting. About You We're looking for someone who is enthusiastic, organised and keen to develop within an HSQE environment. You'll ideally have: • Previous experience in an HSQE Administrator, Health & Safety Administrator, Project Administrator or Compliance role within construction, engineering or a similar industry., • A good understanding of health and safety documentation, including RAMS., • Excellent organisational skills with strong attention to detail., • Confident communication skills and the ability to build relationships across project teams., • Full UK Driving Licence (preferred due to regular travel)., • NEBOSH General Certificate, IOSH Managing Safely or similar qualifications would be advantageous but are not essential. What's on Offer • Competitive salary., • Company laptop and mobile phone., • Travel expenses covered from the Billericay office to project sites., • Ongoing training, mentoring and professional development., • Clear opportunities for career progression within a growing business., • The chance to play an important role in maintaining the highest standards of Health, Safety, Quality and Environmental compliance across the business. If you're looking to develop your career within HSQE and want to join a well-established construction contractor with an excellent reputation and exciting pipeline of work, we'd love to hear from you. Apply today for a confidential discussion

Weekend Document Production and Workflow Specialist. Document Specialist / Workflow Coordinator. Proven strong experience in document production within a law firm in the UK.

Our client is seeking a talented Legal Document Production Specialist to join its dedicated overnight team, delivering exceptional document production support to lawyers across the firm. Managing documents through the firm's cloud-based document management system. Previous experience as a Legal Docu

Our client is seeking a talented Legal Document Production Specialist to join its dedicated overnight team, delivering exceptional document production support to lawyers across the firm. Managing documents through the firm's cloud-based document management system. Night Shift Legal Document Producti

Receptionist - Bank - Brentwood.At Avery Healthcare, we are all about supporting the people who care for our residents.We know how hard our teams work, and we're here to celebrate and support you every step of the way.When you join us, you'll be making a positive impact on residents' lives every day

Prepare, amend and format legal documents, correspondence and contracts using digital dictation. Prepare completion statements, invoices and legal documentation.

Prepare, amend, proofread and format legal documentation and correspondence. Draft routine correspondence and legal documents including:. Excellent audio typing and document production skills.

We're looking for a highly organised Document Controller to manage project documentation, maintain version control and support the wider delivery team throughout construction. Whether you already have document control experience or have developed strong project administration and systems skills with

Preparing legal documents, correspondence, contracts, and carrying out typing/audio typing via digital dictation. Preparing initial contract packs, completion statements, and supporting documentation.

I am delighted to be supporting a highly regarded professional services firm with the appointment of an experienced company secretarial role.This is an exciting opportunity to join a growing organisation offering a fully remote working environment, excellent work-life balance and the chance to play

Liaise with the Client’s Document Control staff on minor day to day document control issues. Allocate document numbers to ensure formal documents are uniquely and correctly identified, and that associated metadata is correctly allocated and captured. Be Document Control’s point of contact for th

We are partnering with a collaborative boutique investment firm to find a Receptionist & Events Support to join their team on a.This is an excellent opportunity for someone with a minimum of 2 years as a receptionist who thrives in a people-focused environment, remains calm under pressure, and is co

Managing all project documentation throughout the pre-construction and construction phases. Maintaining drawing registers and document revisions. Managing workflows, approvals and document distribution.

The role We are looking for a Care & Support Worker to join us here at Southern Housing on the Isle of Wight! You will work as part of a team providing personalised care and support to residents and people who use our services in line with established care and support plans.You will work with older

We are looking for a kind, motivated and hard-working person to join us as a Senior Support Worker at our supported living services in Bedford.We support with a wide range of needs such as daily living skills, finance and budget management, personal care, supporting all-round health and wellbeing an

We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values.

We are currently recruiting experienced and compassionate Support Workers to join our agency team, supporting young people and adults in supported living settings.This role involves providing person-centred support to individuals with a range of needs, including learning disabilities, autism, men

Where you will be working: Location: Ormesby House, West Hill, Oxted, Surrey, RH8 9JB Ormesby House provides a specialist residential service for all gender identities who have a learning disability, or who are autistic, and have behaviours which, due to their diagnosis may be of concern/distress. A

Operating multiple children's homes, supported accommodation services and specialist training settings, they have a strong track record of delivering high-quality care and investing in their staff.

We are thrilled to offer an exciting opportunity to join our dedicated team in Bromham, Bedford as an enthusiastic and motivated Support Worker.This is more than a job-it's a chance to work alongside people with learning and physical disabilities, helping them reach their life goals and embrace thei

Residential Support Worker Location:.Horsham, West Sussex Contract:.Part Time, Permanent Specific Hours:.FTE) What We Offer Competitive salary and sleep-in allowances (£35 per night, typically one per week) Every other weekend off Fully funded qualificat.

We are currently recruiting for enthusiastic and motivated Relief Support Workers to join our residential service in Bromham, Bedford.You will provide person-centred support for individuals with learning and physical disabilities to achieve their life goals, and engage with the local community.Our s

Support people with learning disabilities to live full, happy lives.Location : Roman Court, Burgess Hill Salary : £13.Allowances (dependent on working times):.Sleep-in shifts: £61 per shift (10pm7am) Sleep-in disturbance: If disturbed for 14 hours, you get the unsociable hours uplift plus no.

Avenues is a vibrant and welcoming community where people genuinely smile, laugh together, grow both personally and professionally, and achieve truly great things.We are dedicated to creating an environment where every individual can flourish and reach their full potential.We firmly believe that wel

Job Description Residential Childcare Support Worker Company: Budwood Limited Contract: Casual Salary: £12.Location: Dorchester Specific Hours: Shift pattern on rotation, ad hoc cover.Are you looking for a job where you can genuinely change a young person's life?.Budwood, part of the Polaris Commun

Job Description Female Support Worker Brighton.Driver Essential Full UK licence (21+ for insurance purposes).Shift Patterns: Days Flexible between 8am and 10pm.Calling all cinema-goers, music lovers, and social butterflies.Bring your energy and enthusiasm to a role where every day is an adventure.Su

Mental Health Healthcare Assistant.Full-time | Part-time | Temporary (Ongoing) MedGen Healthcare is seeking compassionate, resilient, and dedicated.Mental Health Healthcare Assistants.This role involves supporting children and adolescents with condi.

Mental Health / Learning Disability Northallerton £28,852.Permanent Interviews will take place on 18th & 25th August in Northallerton.Please ensure you are available to attend on this date should you be shortlisted.The Role This is an exciting opportunity to join Broadacres, working in partnership

Job Description Role Description\n Female Waking Night Support Worker Make Every Day Matter! \n Location: Tadley, Hampshire\n Salary: £13.Hours: up to 38hrs / 4 nights per week -\n Sunday, Monday, Thursday, Friday, Saturday nights available \n Driving Licence: Manual UK licence / alternative transp