NMC/NOC Operations Manager
1 day ago
Kingston Upon Hull
Job Title: NMC/NOC Operations Manager Location: UK – Hull, East Riding of Yorkshire / Client Onsite Office Responsible to: Head of Resource Planning & Dimensioning Job function Reporting to the Head of Resource Planning & Dimensioning, this exciting new role is responsible for managing the NOC Team monitoring the network performance, maintenance and in-life operations for all services managed on behalf of TXO. Specific responsibilities Operations Leadership • Provide end-to-end operational leadership of TXO’s Managed Network Services environment, • Ensure the availability, performance, and resilience of all managed infrastructure, • Drive proactive monitoring and continuous optimisation of network performance against defined KPIs and SLAs, • Establish and embed operational best practices, standards, and governance frameworks Maintenance & Service Assurance • Oversee preventative and reactive maintenance strategies to ensure service continuity, • Lead fault management, incident response, and service restoration activities, • Own and drive root cause analysis (RCA) to prevent recurrence and improve network stability, • Coordinate effectively with field engineering teams and third-party suppliers Incident & Escalation Management • Lead the management of major incidents, ensuring timely resolution and clear stakeholder communication, • Act as the senior escalation point for critical operational issues, • Implement and continuously improve incident management processes and controls, • Drive trend analysis to reduce incident volumes and improve mean time to repair (MTTR) People Leadership & Capability Development • Lead, mentor, and develop a high-performing team of telecom engineers and technicians, • Define and manage resource planning, including 24/7 shift coverage, • Foster a culture of accountability, collaboration, and continuous learning, • Drive performance management, succession planning, and skills development initiatives Stakeholder & Vendor Management • Build and maintain strong relationships with customers, ensuring service delivery meets contractual commitments, • Collaborate cross-functionally with internal teams including Engineering, IT, Finance, PMO, and HR, • Manage third-party vendors to ensure service quality, performance, and compliance, • Provide clear, consistent reporting and communication to stakeholders Network Transformation & Decommissioning • Support the migration of legacy telecom networks to IP-based and fibre-based technologies, • Contribute to the planning and execution of network transformation programmes, • Lead or support the decommissioning of obsolete infrastructure in a controlled and efficient manner, • Ensure minimal customer impact during transition activities Compliance, Risk & Governance • Ensure adherence to all relevant regulatory, legal, and internal compliance requirements, • Maintain operational documentation, reporting standards, and audit readiness, • Identify operational risks and implement effective mitigation strategies, • Ensure compliance with company policies, including Health & Safety, Environmental, Quality, and Information Security Financial & Cost Management • Manage operational expenditure (OPEX) associated with the NOC, • Identify and deliver cost optimisation initiatives without compromising service quality, • Balance financial efficiency with operational performance and customer outcomes About you Experience & Technical Expertise • Strong experience in telecom operations, network management, or NOC environments, • In-depth knowledge of legacy telecom technologies, including: TDM switching systems (e.g. Ericsson AXE, Nortel DMS, Siemens EWSD), • Copper access networks and transmission systems / Experience with network monitoring tools and OSS platforms, • Proven track record in incident and problem management, • Understanding of migration to VoIP and IP-based network architectures, • Demonstrated experience in leading technical teams within a 24/7 operational environment Preferred Qualifications Bachelor’s degree in Telecommunications, Electrical Engineering, or related field Certifications in telecom or network management (e.g., ITIL, Cisco, etc.) Experience in large-scale network transformation programs Benefits • Competitive Base Salary, • Additional standard company benefits, • 25 days holidays (including Bank Holidays), • Career Development opportunities due to company growth