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IT Support Engineer | Liverpool | £35,000 - £40,000 + Benefits Zachary Daniels are partnering with a fast-growing retail and e-commerce business to recruit an IT Support & Systems Engineer. This is a key on-site role, responsible for owning day-to-day IT support and systems management across head office, retail, and warehouse operations. You'll act as the primary internal IT contact, working closely with the Technology Manager and third-party providers to ensure technology supports performance, security, and future growth. The role combines hands-on user support with broader infrastructure, cloud, and security exposure, making it ideal for someone who enjoys autonomy, problem-solving, and continuous improvement in a scaling business environment. What's on Offer: • £35,000-£40,000 basic salary, • On-site role, Monday-Friday, • Exposure to cloud, infrastructure, and security projects, • High ownership and visibility across the business, • Provide 1st and 2nd line support across MacOS and Windows devices, • Troubleshoot hardware, software, networking, and access issues, • Manage onboarding and offboarding of users, devices, and permissions, • Support retail, warehouse, and head office teams with varying technical needs, • Administer Microsoft 365 and drive user adoption of internal standards, • Implement controls aligned with AI usage policies and data loss prevention, • Administer Entra ID including users, groups, roles, and conditional access, • Manage Intune for device compliance, configuration profiles, and application deployment, • Support full device lifecycle management including builds, refreshes, and decommissioning, • Oversee endpoint protection and anti-virus management, • Support hybrid cloud environments across Microsoft Azure and SharePoint, • Assist with firewall and network troubleshooting alongside managed service providers, • Monitor systems and respond to alerts appropriately, • Improve security posture, resilience, and scalability, • Ensure effective data backup, archiving, and retention processes, • Document and test disaster recovery procedures, • Work closely with third-party vendors and managed service providers, • Raise, track, and manage support tickets with external partners, • Experience in IT Support, Systems Engineering, or Infrastructure Support roles, • Strong working knowledge of Microsoft 365, Entra ID, and Intune, • Experience supporting both MacOS and Windows environments, • Exposure to Azure or hybrid cloud infrastructure, • Solid networking fundamentals and troubleshooting capability, • Comfortable operating independently as the primary on-site IT contact, • Strong customer service mindset with a proactive, ownership-driven approach BH35446

About the Job Company Description OBSS is Turkey’s largest technology consultancy, pioneering product development and technology consulting for an AI-native future. With more than 20 years of experience and offices in Istanbul, Ankara, London, Amsterdam, and Baku, we empower leading companies in banking and finance, insurance, e-commerce, retail, and the start-up ecosystem. Our team of over 1000 talented professionals thrives on collaboration, innovation, and continuous learning. We are now looking for a Senior Jira Administrator to join us and contribute to building high-quality, end-to-end solutions that create real business impact. OBSS is looking for a Senior Jira Administrator to join our dynamic team and drive the architectural transformation of software delivery lifecycles. Beyond tool administration, you will contribute to delivering end-to-end ALM and ITSM solutions across diverse industries. You will work on high-impact projects, collaborating with cross-functional teams to design, model, and automate complex business processes within the Atlassian ecosystem, ensuring scalable and high-quality infrastructures that solve real-world operational challenges. Main Responsibilities • Analyze customer requirements to design and implement end-to-end process workflows on Jira, Jira Service Management, and Confluence., • Design and develop complex business rules, listeners, post-functions, and validators using ScriptRunner and Jira Automation., • Execute configuration, customization, and optimization tasks across both Jira Cloud and Data Center environments., • Act as a key point of contact for technical or operational issues during critical phases such as go-live, migrations, and production errors., • Transform standard SDLC and ITSM frameworks into functional and scalable models within the Atlassian ecosystem., • Prepare and maintain comprehensive technical and functional documentation for all implemented solutions on Confluence. Qualifications / Technical Skills • Advanced knowledge of Jira Software, Jira Service Management, and Confluence (both Cloud and Data Center architectures)., • Hands-on experience with ScriptRunner (Cloud/DC) and proficiency in developing custom logic via Groovy., • Strong understanding of REST API concepts and experience in system integrations., • Awareness of system limitations, app compatibilities, and the performance impact of custom fields and automation rules., • Proven ability to translate ambiguous or complex business requirements into clear, sustainable, and technical configuration plans., • General knowledge of the Atlassian plugin ecosystem and Atlassian SDK for troubleshooting or minor enhancements., • Ability to bridge the gap between technical solutions and business needs, ensuring effective communication with non-technical stakeholders., • A proactive approach to distinguishing between "quick fixes" and "permanent solutions" while working under pressure. Additional Informations : Professional Growth & Learning As a tech company, we focus on reskilling and upskilling to support career growth. We offer a personalized Individual Growth Program (IGP), where employees set clear goals for each half of the year. These goals may include trainings, certifications, and personal development milestones, creating a structured roadmap for continuous improvement. The IGP helps employees strengthen both technical and soft skills, ensuring steady professional advancement. Company Culture and Values We celebrate diversity, inclusion, and equal opportunity, fostering a collaborative environment where innovation can flourish. Our culture emphasizes mentorship, knowledge sharing, and active participation in tech communities, workshops, and team events. This vibrant atmosphere empowers employees to contribute their best while feeling supported and valued. Benefits and Perks We provide competitive salaries, flexible and hybrid working arrangements, and a wide range of opportunities for growth through training programs, certifications, and workshops. In addition, we offer initiatives designed to build a supportive and engaging workplace where curiosity and collaboration are encouraged. These benefits ensure that employees feel motivated, empowered, and equipped to reach their full potential.

Lead Shopify Consultant: 3 month initial : Up to £400 per day Outside IR35 : UK remote : IMMEDIATE We’re supporting a large-scale Magento to Shopify Plus re-platform across two established consumer brands and are looking for a hands-on Shopify Lead / Senior Engineer to own architecture and guide delivery. You’ll act as the Shopify domain expert within a hybrid headless ecosystem, shaping multi-brand/multi-market architecture, checkout and fulfilment logic, integrations, and release strategy, while working closely with senior stakeholders, engineering teams, and vendors. We’re looking for: • Proven Tech Lead experience on Shopify / Shopify Plus, • Major e-commerce re platforming delivery experience, • Some competency across React.js and TypeScript, • Strong knowledge of Shopify APIs, checkout extensibility, headless architectures, and integrations, • Confident stakeholder leadership in complex programmes Key details: • Up to £400.00 per day Outside IR35, • 3 months initial, • UK Remote, • Immediate starter *Unfortunately, due to the high volume of applications, not all submissions will receive feedback Lead Shopify Consultant: 3 month initial : Up to £400 per day Outside IR35 : UK remote : IMMEDIATE

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