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Key Account Specialist Global Key Accounts Location: Southampton Department: GKA Inside Sales Contract: Full Time, Permanent (35 hours per week) We are looking for a driven and customer-focused Key Account Specialist to join our Sales team in Southampton. In this role, you will act as the primary service owner for a portfolio of key accounts, ensuring the consistent delivery of premium service levels and building strong, long-term client relationships. Accuracy is key to make this role a success as filing of agreed rates is an integral part of the daily process to avoid discrepancies between customer quotation and final invoice. Youll play a critical role in supporting key customers, resolving complex issues, and providing valuable insights that drive service excellence and business growth. Key Responsibilities: Service Delivery & Account Management * Execute contracted service solutions for assigned key accounts (GKA) * Build strong relationships with customer stakeholders at a local level * Act as an escalation point for complex queries, issues, or complaints * Ensure delivery against agreed service KPIs Business Performance & Insights * Provide key account executives with insights on service performance and quality * Analyse trends, identify opportunities, and support performance improvements * Support data management and reporting processes Tender Management & Customer Support * Assist with tender processes, spot rate requests, and onboarding of new customers * Maintain contracts and support where dedicated account support is not available Digital Adoption * Promote and support the use of digital tools and e-commerce platforms * Encourage clients to adopt self-service solutions where appropriate Skills, Qualifications & Expertise: * Be able to actively cooperate with stakeholders in a highly professional and efficient manner whilst meeting the high service expectations of our Key Accounts. * Shipping Experience is preferred * Familiar with google platforms / excel / GMail / PowerPoint * Telephone sales as well as occasional F2F Sales * Travel both internal and external Why Join ONE? At Ocean Network Express, were passionate about delivering world-class service and driving digital innovation within the global shipping industry. Youll join a supportive and forward-thinking team, gain valuable experience within a leading global business, and contribute to our continued success in customer excellence and operational efficiency. * Membership of the Companys Group Pension Plan, into which the Company will contribute up to 10% of basic salary. * Death in Service Benefit (x8 annual salary) * Employee Assistance Programme, with free independent confidential support and virtual GP services * Interest free annual travel season ticket loan * Annual Medical Health check * Annual eye test and contribution towards glasses for VDU prescriptions * Online employee discount platform including retail, health, leisure, motor and more plus Cycle to work, Taste Card * Loyalty Award Scheme Apply now by submitting your CV below. The closing date for this role is Sunday 17th May 2026. Please note you must hold the right to work in the UK to be eligible for this role.