Service Delivery Supervisor
hace 24 días
Cheltenham
We are seeking a dynamic and experienced Service Delivery Supervisor to ensure a compliant operation with full duty coverage and adherence with the various company policies and procedures. To act as first point of communication for the driving team. • Service monitoring, detailing, traffic delays and road closure management., • First Use Checks and Gate checks Audits, • CCTV downloads as required, • Complaint investigation, • Coach, support and advise drivers on a daily basis, • Efficient forward allocation of driving work within the European, Domestic and / or Mixed Rules, • Efficient forward allocation of vehicles to meet the seating capacities within the contract requirements ensuring efficient use of all vehicles, • Ensure daily coverage of all operations, including the day-to-day operational needs, • Ensure compliance with all appropriate driving regulations, both Domestic, European and / or Mixed Rules at all times, • Keep accurate records of the Duty Allocation System (DAS), • Work in collaboration with the engineering team to liaise and collaborate with breakdown and RTCs and VOR’s, • Use tracking equipment to ensure service delivery is running accurately and efficiently, • Lost mileage reconciliation and EPM recording as necessary, • On-call coverage, • Out-of-hours social media / app posts to report operational updates, • Driving coverage if necessary Working hours: 45 hours per week working 5 days covering Sunday - Saturday Essential experience Able to communicate with colleagues at all levels in a polite, swift and efficient manner Good team and interpersonal skills A highly organised individual with a proactive and positive attitude to work A willingness to learn and work flexibly to the needs of the business Enthusiastic, conscientious and hardworking Excellent verbal and written communication skills Able to remain calm under pressure PCV licence - this is a must Please only apply if you have the relevant experience for this position. If you do not have the relevant experience your application will be automatically rejected