First Line Service Desk Engineer
3 days ago
Sheffield
Information Systems Service Desk Agent - Hybrid (3x week in the office) - £26,225 Overview: We're looking for an enthusiastic Information Systems Service Desk Agent to join our clients high performing IS team. In this role, you'll be at the heart of a collaborative environment that supports the technology needs of the professionals who help athletes perform at their best. Role Responsibilities: • Provide first-line support for hardware and software, resolving as many issues as possible on a first-time-fix basis, • Log, monitor and escalate incidents through our Service Desk ticketing system, • Keep users informed with timely updates on ongoing issues, • Provide administration and troubleshooting across the Microsoft 365 suite, Azure Active Directory and Exchange, • Support IS projects and help identify improvements to processes, • Produce clear, consistent documentation and contribute to our growing Knowledge Base, • Experience working in an IT Service Desk environment, • Strong troubleshooting skills across desktop, mobile and networking technologies, • Ability to prioritise workload under pressure, • Level 2 or Level 3 ICT qualifications, or equivalents, • CompTIA A+, • Experience with Exchange and M365 administration, • Experience supporting MDM, device security and encryption, • £26,225, • Full Corporate Benefits, • Sheffield (3x week in the office)