English heritage jobs in United Kingdom

Job Description Title: Sales Associate Reports To: Store Manager/ Concession Manager Company Overview Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal. As a key member of Longchamp’s boutique team, Sales Assistants play an essential role in creating a luxurious, welcoming, and personalised shopping experience. They are the frontline ambassadors of the brand, combining product knowledge, enthusiasm, and elegance to deliver exceptional service. Values & Culture Longchamp embraces five core values: • Elegance – Providing a refined and polished customer experience, • Authenticity – Acting with honesty and professionalism, • Creativity – Encouraging innovation and fresh thinking, • Quality – Striving for excellence in service and product, • Sustainability – Committing to thoughtful, responsible business practices Sales Assistants embody these values through every client interaction and contribute to a culture of respect, collaboration, and passion for luxury retail. Job Purpose To deliver exceptional, personalized service that exceeds client expectations, supports daily boutique operations, and contributes to achieving sales and Clienteling goals in alignment with Longchamp’s luxury standards. Key Responsibilities Customer Service & Sales • Welcoming and advising customers: provide a warm, personalized welcome and guide clients through tailored recommendations based on their needs., • Contributing to sales: taking an active part in selling products in line with the company's sales techniques and store objectives., • Building long term relationship with clients: develop and maintain client relationships through excellent service and personalised follow-up., • Managing returns and exchanges: dealing with customer requests for product returns or exchanges, in line with internal policies. Product & Brand Knowledge • Demonstrate in-depth knowledge of Longchamp products, craftsmanship, and brand heritage, • Communicate brand stories and product features with confidence and clarity, • Stay updated on new arrivals, seasonal launches, and promotional activities Boutique Operations • Ensuring product presentation: making sure that products are displayed in adherence to visual merchandising guidelines., • Restocking and stock management: support replenishment, stockroom activity, and inventory accuracy, • Managing checkout operations: carrying out transactions smoothly and guaranteeing fast, secure service and data capture Skills & Qualifications • Minimum 1 year of experience in retail, preferably luxury or premium, • Strong interpersonal and communication skills, • POS system knowledge and basic MS Office familiarity, • Fluent in English (additional languages preferred), • Passion for fashion, customer service, and luxury brands Person Specification • Outgoing, polished, and professional demeanour, • Service-driven and problem solving, • Team player with a proactive attitude, • Detail-oriented, punctual, and dependable, • Organized, and able to prioritize daily tasks, • Flexible with scheduling including weekends, evenings, and holidays Key Performance Indicators (KPIs) • Personal sales revenue, • Conversion rate (footfall to sales), • Average transaction value (ATV) and Units per Transaction (UPT), • Client satisfaction feedback and mystery shopper results, • CRM entry completion and data quality, • Visual merchandising compliance Benefits · Competitive salary · Monthly and annual performance bonuses · Enhanced pension contribution · Generous holiday allowance after qualifying period · Private health cover after qualifying period · Enhanced Maternity, Paternity and adoption pay · Staff discount Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.

London-based luxury fashion brand HUISHAN ZHANG is seeking a Wholesale & Retail Co-ordinator to join our dynamic team. Founded in 2012, our collections blend Eastern heritage with Western influences, creating sophisticated, directional designs stocked at prestigious retailers including Selfridges, Harrods, Bergdorf Goodman, Neiman Marcus, and Net-A-Porter worldwide. The Role: You'll be integral to our wholesale and retail operations, managing the full order cycle from confirmation to delivery. Responsibilities include processing orders, chasing payments, compiling sales reports, coordinating international shipments, resolving customs issues, uploading styles in Zedonk, preparing line sheets, supporting market appointments, and building strong relationships with wholesale and retail partners globally. Essential Requirements: • Minimum 1 year's experience in a similar operational role within luxury fashion, • Experience using Zedonk and Joor order systems (essential), • Strong Excel skills with excellent attention to detail, • Proactive, solution-focused self-starter who can work independently, • Excellent written and oral communication skills, • Fluency in English (Chinese language skills advantageous)

Job Description Title: Sales Associate - New Bond Street - Arabic Speaker Reports To: Store Manager Company Overview Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal. As a key member of Longchamp’s boutique team, Sales Assistants play an essential role in creating a luxurious, welcoming, and personalised shopping experience. They are the frontline ambassadors of the brand, combining product knowledge, enthusiasm, and elegance to deliver exceptional service. Values & Culture Longchamp embraces five core values: • Elegance – Providing a refined and polished customer experience, • Authenticity – Acting with honesty and professionalism, • Creativity – Encouraging innovation and fresh thinking, • Quality – Striving for excellence in service and product, • Sustainability – Committing to thoughtful, responsible business practices Sales Assistants embody these values through every client interaction and contribute to a culture of respect, collaboration, and passion for luxury retail. Job Purpose To deliver exceptional, personalized service that exceeds client expectations, supports daily boutique operations, and contributes to achieving sales and Clienteling goals in alignment with Longchamp’s luxury standards. Key Responsibilities Customer Service & Sales • Welcoming and advising customers: provide a warm, personalized welcome and guide clients through tailored recommendations based on their needs., • Contributing to sales: taking an active part in selling products in line with the company's sales techniques and store objectives., • Building long term relationship with clients: develop and maintain client relationships through excellent service and personalised follow-up., • Managing returns and exchanges: dealing with customer requests for product returns or exchanges, in line with internal policies. Product & Brand Knowledge • Demonstrate in-depth knowledge of Longchamp products, craftsmanship, and brand heritage, • Communicate brand stories and product features with confidence and clarity, • Stay updated on new arrivals, seasonal launches, and promotional activities Boutique Operations • Ensuring product presentation: making sure that products are displayed in adherence to visual merchandising guidelines., • Restocking and stock management: support replenishment, stockroom activity, and inventory accuracy, • Managing checkout operations: carrying out transactions smoothly and guaranteeing fast, secure service and data capture Skills & Qualifications • Minimum 1 year of experience in retail, preferably luxury or premium, • Strong interpersonal and communication skills, • POS system knowledge and basic MS Office familiarity, • Fluent in English (additional languages preferred), • Passion for fashion, customer service, and luxury brands, • Arabic Speaker Person Specification • Outgoing, polished, and professional demeanour, • Service-driven and problem solving, • Team player with a proactive attitude, • Detail-oriented, punctual, and dependable, • Organized, and able to prioritize daily tasks, • Flexible with scheduling including weekends, evenings, and holidays Key Performance Indicators (KPIs) • Personal sales revenue, • Conversion rate (footfall to sales), • Average transaction value (ATV) and Units per Transaction (UPT), • Client satisfaction feedback and mystery shopper results, • CRM entry completion and data quality, • Visual merchandising compliance Benefits · Competitive salary · Monthly and annual performance bonuses · Enhanced pension contribution · Generous holiday allowance after qualifying period · Private health cover after qualifying period · Enhanced Maternity, Paternity and adoption pay · Staff discount Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.

ASSISTANT STORE MANAGER LUXURY FINE WATCHES & JEWELLERY CENTRAL LONDON £42K - £46K + Bonus + Commission Outside The Box Recruitment is currently headhunting for an experienced ASSISTANT STORE MANAGER OR SENIOR SUPERVISOR who ideally comes from Luxury fine jewellery /watches OR Luxury fashion / hospitality background. An exciting time to join our client who is an international heritage brand that have honed their craft for over 130 years. Specialising in luxury fine watches & jewellery and due to growth, are expanding their UK footprint. The focus for the Assistant Manager is to support the Boutique Manager and lead, motivate, develop, and drive the sales team to success. The Role: • Reporting to the Boutique Manager and responsible for 2 Supervisors and 15-20 sales Consultants, • Commercially aware and driven – able to use initiative and drive solutions, • Delivering exceptional clientelling services,, • Achieving all targets and KPI’s, • Performance managing, training and developing the team, • Coaching, Leading and motivating a dedicated sales team, • Overseeing stores operations, administration,, • Attending networking / events to help promote the store, • Attention to detail with store and team presentation, • Liaising with head office, • Very security conscious Ideal candidate: • Minimum 2yrs experience as a Senior Supervisor or Assistant Store Manager ideally from a luxury fine watches /jewellery or fashion / hospitality background, • Passionate and knowledge of luxury Watches & Fine Jewellery is ideal, • Able to demonstrate success at selling and mentoring/ coaching a team of 15+ staff, • Sales driven and determined to succeed, • Passionate and commercial about people management - lead, motivate, develop and drive the team to success, • Positive can-do attitude - able to build positive relationships, • Articulate with an excellent command of English both written and spoken any additional languages would be desirable but not essential, • Smart and well-groomed in appearance., • Flexible to attend after work networking events to promote the store and build relationships with B2B and B2C Additional to the basic salary is: Uncapped Commission, 25% bonus, wellbeing benefits, pension, discount To be a part of this expanding company please register your interest by emailing your CV to or call direct 07815939515. Please only apply if you have ‘The Right to Work’ in the UK

STORE DIRECTOR – LUXURY FINE WATCHES & JEWELLERY LONDON £75K-£85K + 40% BONUS OUTSIDE THE BOX RECRUITMENT is very excited to be headhunting a STORE DIRECTOR for a highly regarded luxury international heritage brand who specialise in fine watches & fine jewellery Due to great demand, our client is expanding and opening new stores and changing the structure to their established flagship and key stores across their London sites. We are searching for an experienced STORE DIRECTOR / STORE MANAGER who is currently managing luxury stores ideally in fine watches & jewellery OR luxury fashion, lifestyle, with a passion for fine watches and jewellery. The ability to network, build strong positive working relationships, to inspire and convert potential clients & businesses, and lead a dynamic service driven team is crucial. Role: • Reporting direct to the Head of Retail, • Responsible for a Boutique Manager, Assistant Manager, 2 Supervisors, and a sales team 10+ staff,, • Driven to achieve all targets and budgets set for the store., • Will influence the buy for all stores., • Networking and cultivating long term relationships with all inhouse stakeholders, B2B & B2C, • Plan a calendar of marketing activities to constantly drive sales in conjunction with Head Office Marketing, • Attend important in-store events and parties, • Ensure appropriate PR activities and optimal VIP support, • Represent the company at various events, • Actively cultivate potential customer groups and business partners, • Effective at business developing, • Influence the sales strategy and performance of the store with relevant stakeholders in head office and Directors, • Ideally have your own high net worth client book, • Someone who leads and directs from the front, who loves to be on the sales floor (will not suit an office manager), • An innovator, motivator and driver of the management and sales team to achieve all KPI targets, • Performance manages coaches a leading management team, • Have outstanding attention to detail with store standards, presentation and visual merchandising., • Set example of exceptional clientelling and CRM., • Plan and organise regular events to enhance sales, branding and long term professional relationships., • Able to thrive under pressure, • Must have a minimum of 3yrs + experience as Store Director / Multi-site Manager of fine watches & jewellery / fashion or lifestyle stores, where service, clientelling, selling and relationship building are paramount, • A passion for Fine Watches & Fine Jewellery, • Brand ambassador and host, • Drive and ambition to supersede all targets, • Must have gravatas, poise and presence on the sales floor,, • Confident to lead events and board meetings, • Must be able to prove commercial management success in current role – able to analyse reports and budgets to ensure profitability, • A relationship builder, • Experienced at managing a team of 10+ people, • Passionate about training, developing, and motivating others to success., • A confident leader, positive influencer, with a can-do attitude, • Must be articulate and have excellent communication skills in both written and spoken English, • Additional languages are desirable but not essential., • Smart and well-groomed in appearance Additional to salary is: There will be a 40% bonus, Commission, Private Health with wellbeing, pension, etc….. Please register your interest by emailing your CV to or call direct 07815939515 Only successful candidates will be contacted. Please only apply if you have ‘The Right to Work’ in the UK

Are you passionate about fragrances and luxury retail? Join the world of Dr. Vranjes Firenze and become part of a brand that celebrates Italian elegance and olfactory excellence. With its unique identity characterized by an original blend of Florentine heritage, iconic fragrances, and timeless elegance, the renowned fragrance house, Dr. Vranjes Firenze, embodies the perfect balance between roots and innovation. Founded in 1983, it emphasizes the precious Florentine heritage in everything it does and delivers multisensorial well-being, capturing the elegance of Florence, its tradition of craftsmanship, and the art of perfumery in every scented décor object and Eau De Parfum. Each fragrance is the result of ongoing scientific and creative research into essences, along with a sophisticated formulation with unrivalled persistence and durability. As an Assistant Store Manager, you will support the Store Manager and lead by example on the shop floor, contributing to the client experience, team performance, and boutique excellence. You will act as a key point of reference for the team, support the delivery of exceptional customer service standards, and contribute to the boutique’s commercial success, fully aligned with the brand's image and values. Location: London, Piccadilly Employment Type: Full-Time Contract : Permanent What You’ll Do Leadership & People Management • Support the integration of new team members, ensuring each new joiner receives the full onboarding journey, fostering a positive introduction to the company culture and operations., • Support the Store Manager in communication activities, sharing company updates and key messages with clarity and enthusiasm during morning briefings, training sessions, and one-to-one meetings, to keep the team informed, engaged, and motivated., • Support the development of the team through continuous coaching and regular feedback. Recognize individual strengths and areas for growth., • Collaborate with the Store Manager in talent scouting and recruitment activities., • Support the organization of the team and shop floor coverage in an effective manner to meet the business needs. Client Experience & Sales • Act as a Brand Ambassador on the shop floor, supporting the Store Manager in identifying opportunities to attract new customers, increase footfall and build strong client relationships., • Foster a service culture that represents Dr. Vranjes Firenze’s olfactory storytelling and elegance., • Ensure every client receives a unique, personalized luxury experience., • Support the team in clienteling actions to build loyalty and retention. Business Performance & KPIs • Support the sales team in achieving and exceeding sales targets, contributing to the store’s overall performance., • Coach and support team members in optimizing key performance indicators (KPIs) through effective cross-selling and up-selling strategies., • Monitor sales targets, KPIs (ATV, UPT, Conversion Rate) and store objectives, sharing insights with the Store Manager., • Support the implementation of commercial strategies in alignment with corporate goals., • Identify opportunities for performance improvement and business development., • Support the preparation of weekly performance reports to the Head Office., • Collaborate with the Retail department and Store Manager to plan local events. Boutique Operations & Visual Merchandising • Support operational excellence, stock accuracy and compliance with company policies., • Ensure compliance with Company guidelines on cash handling, stock management, logistics, and all key reporting duties mandated by the head office., • Support inventory management, shipments and daily reporting., • Guarantee high standards of visual merchandising and in-store presentation., • Ensure that all store processes and procedures are harmonized in order to provide best in class client experience., • Support the maintenance of all Store Facilities., • Contribute to effective day to day business and operations processes. What We’re Looking For Experience & Skills • Minimum 2–4 years of experience in an Assistant Store Manager or Senior Sales role in luxury or premium retail (Fragrance / Beauty / Fashion highly preferred)., • Solid and demonstratable commercial awareness., • Fluent in Italian and English; additional languages are a plus., • Proficient with digital tools, POS systems, and retail management software. Your Personality • Proactive, inspiring, flexible and supportive., • Deeply service-oriented with strong interpersonal and problem-solving skills., • Highly organized, detail-focused, and results-driven., • Client centric mindset with a passion to exceed expectations., • Flexibility to work varied shifts as required by the business, including weekends and public holidays. Are you ready to craft unforgettable olfactory experiences with us? Join us and bring your expertise to the world of Dr. Vranjes Firenze.

SUPERVISOR LUXURY FINE WATCHES & JEWELLERY CENTRAL LONDON £35K - £37K + Bonus + Commission Outside The Box Recruitment is currently headhunting for an experienced SUPERVISOR OR SENIOR SALES CONSULTANT who ideally comes from LUXURY FINE WATCHES & JEWELLERY OR LUXURY FASHION / HOSPITALITY background. An exciting time to join our client who is an international heritage brand that have honed their craft for over 130 years. Specialising in luxury fine watches & jewellery and due to growth, are expanding their UK footprint. The focus for the Supervisor is to support the management team and lead, motivate, develop, and drive the sales team to success. The Role: • Reporting to the Boutique Manager and Assistant Manager responsible for a team of 15+ Sales Consultants, • Brand ambassador, • Delivering exceptional clientelling services,, • Achieving all targets and KPI’s, • Leading and motivating a dedicated sales team, • Overseeing operations, administration,, • Performance managing, training and developing,, • Attending networking / events to help promote the store, • Attention to detail with store and team presentation, • Liaising with head office, • Very security conscious Ideal candidate: • Minimum 1yrs+ experience as a Supervisor or 2 yrs experience as a Senior Sales Consultant ready to step up. Ideally in luxury fine watches /jewellery or fashion / hospitality., • Passionate and knowledge of in Watches & Fine Jewellery is ideal, • Able to demonstrate success at selling and mentoring/ coaching a team of 10+ staff, • Sales driven and determined to succeed, • Passionate about people management - lead, motivate, develop and drive the team to success, • Positive can-do attitude - able to build positive relationships, • Articulate with an excellent command of English both written and spoken any additional languages would be desirable but not essential, • Smart and well-groomed in appearance., • Flexible to attend after work networking events to promote the store and build relationships with B2B and B2C Additional to the basic salary is: Commission, 10% bonus, healthcare benefits, pension, discount To be a part of this expanding company please register your interest by emailing your CV to or call direct 07815939515. Only successful candidates will be contacted. Please only apply if you have ‘The Right to Work’ in the UK

CERTIFIED PRE-OWNED SALES CONSULTANT – LUXURY FINE WATCHES CENTRAL LONDON £32K–£35K + 1 - 5% COMM & BONUS Exciting new opportunity is now available for an experienced luxury fine watches CERTIFIED PRE-OWNED SALES CONSULTANT The ability to build strong positive working relationships is a must as is the need to inspire the clients with not just excellent service, but the stories and history of each of the pre-owned pieces. This is an exciting time to join our client who is global heritage brand that have honed their craft for over 130 years specialising in luxury fine watches & jewellery and due to growth, are expanding their UK footprint. Role: • Reporting to the Store Director & Boutique Manager, you will be part of a team of 6-15 Sales Advisors, • Establish a rapport with the clients, servicing their requirements and go ‘above and beyond’ to deliver outstanding customer experience and establish repeat business., • Experienced at negotiating and authenticating historical fine watch pieces., • Build and foster a client database, identifying your clients’ needs and keeping appropriate contact with them., • Establish yourself as the ‘go-to’ person in your area of expertise., • Be driven to exceed targets, both in personal and team sales figures, • Be aware of, and knowledgeable about, authentication , products and launches and update clients where appropriate., • Be aware of, and exhibit knowledge of procedure and security compliance adhering to company policies at all times., • Must have a minimum of 2 yrs. experience as a luxury fine watches Certified Pre-Owned Senior/Sales Consultant., • Previous experience selling luxury fine watches is essential, • Be an ambassador of the company, • Be passionate & inspiring about your role., • Exhibit a high degree of passion and enthusiasm for your role, the team and the business., • A motivated team member, communicating with, and supporting, your colleagues and striving to deliver exemplary customer service., • Sales and service driven aiming to exceed targets set, • A passion to learn and self-develop knowledge on all brands & products., • Flexible and confident to attend evening events to network, enhance sales and relationship build with clients, • Have excellent English both verbal and written – additional language skills would be an advantage, • Smart and well-groomed in appearance Additional to the basic salary: 1% - 5% Commission , 10% Bonus, Discount, Pension Scheme, Healthcare, additional benefits Please email CV’s to or call direct on 07815939515 Only successful candidates will be contacted. PLEASE ONLY APPLY IF YOU HAVE ‘THE RIGHT TO WORK’ IN THE UK

SALES CONSULTANTS LUXURY FINE WATCHES & JEWELLERY WEST LONDON £29K - £35K+ COMM This is a very exciting time for our client who is expanding their stores and creating a number of SALES CONSULTANTS roles based in White City. We are looking for an experienced Luxury Senior / Sales Consultants. You could have 3-5yrs experience selling fine watches jewellery (ideally with a client book) and looking for change. This is also a great opportunity for those luxury sales consultants who want move from fashion, accessories and lifestyle. Our client is an international heritage brand that have honed their craft for over 130 years. Specialising in luxury fine watches & jewellery and due to growth, are expanding their UK footprint. The ability to build strong positive working relationships is a must as is the need to inspire the clients with not just excellent service but the stories about the beautiful pieces. Role: • Reporting to the Boutique’s Manager, and Teams Manager, you will be part of a team of 8-15 Sales Associates, • Establish a rapport with the clients, servicing their requirements and go ‘above and beyond’ to deliver outstanding customer experience and establish repeat business., • Build and foster a client database, identifying your clients’ needs and keeping appropriate contact with them., • Establish yourself as the ‘go-to’ person in your area of expertise., • Be driven to exceed targets, both in personal and team sales figures, • Be aware of, and knowledgeable about, new brands, products and launches and update clients where appropriate., • Be aware of, and exhibit knowledge of procedure and security compliance. Adhering to company policies at all times., • Responsible for your work, behaviour, and performance at all times. Ideal Candidate: • Must be articulate with excellent communication skills, • For junior sales – Experience in luxury / premium retail environment with a passion and eagerness to learn and develop, • Senior sales Must have a minimum of 3 yrs. experience in a luxury retail store or Senior Sales Consultant ideally with own client book., • Previous experience selling Fine watches & Jewellery is desirable but not essential and will consider luxury fashion, accessories, and hospitality, • Be an ambassador of the company and brand, • Be passionate & inspiring about your role, Watches & Jewellery and brands., • Exhibit a high degree of passion and enthusiasm for your role, the team and the business., • A motivated team member, communicating with, and supporting, your colleagues and striving to deliver exemplary customer service., • Sales and service driven aiming to exceed targets set, • A passion to learn and self-develop knowledge on all brands & products., • Flexible and confident to attend evening events to network, enhance sales and relationship build with clients, • Have excellent English both verbal and written – additional language skills would be an advantage Please email CV’s to or call direct on 07815939515Only successful candidates will be contacted. Please only apply if you have ‘The Right to Work’ in the UK

Job Description Title: Senior Sales Associate Reports To: Store Manager/ Concession Manager Company Overview Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal. As a Senior Sales Associate, you are a key player on the boutique team—combining deep product knowledge, exceptional client service, and leadership presence to support both customer experience and team performance. Values & Culture Longchamp embraces five core values: • Elegance – Providing a refined and polished customer experience, • Authenticity – Acting with honesty and professionalism, • Creativity – Encouraging innovation and fresh thinking, • Quality – Striving for excellence in service and product, • Sustainability – Committing to thoughtful, responsible business practices Senior Sales Associates lead by example and contribute to a culture of respect, team collaboration, and elevated service. Job Purpose To serve as a role model on the sales floor by delivering exceptional client service, meeting and exceeding personal sales goals, and supporting junior staff with day-to-day selling and service standards. The Senior Sales Associate acts as a product expert and clienteling ambassador, helping to drive performance and uphold Longchamp’s luxury values. Key Responsibilities Client Service & Sales Leadership • Deliver world-class service to each client, providing tailored styling advice and storytelling around Longchamp’s heritage and product craftsmanship, • Actively drive personal sales and assist others in achieving team goals, • Support CRM initiatives by cultivating long-term relationships and managing follow-ups, • Resolve client issues with professionalism and sensitivity Team Mentoring & Support • Serve as a coach and mentor for junior Sales Associates during floor operations, • Provide peer-to-peer training on product knowledge and selling techniques, • Help reinforce service protocols and team standards, particularly during peak periods, • Support management in daily team briefings and onboarding of new employees Product & Brand Expertise • Maintain deep, up-to-date knowledge of collections, materials, and product care, • Stay informed on current fashion trends and competitive market activity, • Share feedback on product performance and customer preferences with leadership Boutique Operations • Support store operations including stock handling, delivery processing, and replenishment, • Perform POS transactions with speed and accuracy, • Maintain floor presentation and cleanliness throughout the shift, • Follow all loss prevention and compliance procedures Skills & Qualifications • 2–3 years of experience in premium or luxury retail, preferably in a leadership or mentorship role, • Strong customer service and sales acumen, • Advanced product knowledge and presentation ability, • Excellent communication and interpersonal skills, • POS and inventory system proficiency, • Fluent in English; other languages a plus Person Specification • Confident, articulate, and client-focused, • Collaborative and supportive of team goals, • Demonstrates a polished and elegant appearance in line with brand standards, • Reliable, proactive, and performance-driven, • Open to feedback, coaching, and personal development, • Available to work flexible hours, including weekends and holidays Key Performance Indicators (KPIs) • Personal sales target achievement, • Units per Transaction (UPT) and Average Transaction Value (ATV), • CRM data capture, client retention, and reactivation, • Team support contribution (e.g. mentoring, shift leadership), • Client satisfaction and mystery shopper feedback, • Visual compliance and operational excellence Benefits · Competitive salary · Monthly and annual performance bonuses · Enhanced pension contribution · Generous holiday allowance after qualifying period · Private health cover after qualifying period · Enhanced Maternity, Paternity and adoption pay · Staff discount Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.

Certified “Great Place to Work Clients include: English Heritage, Knight Frank, Savils, Oxfordshire County Council, Ridge Why Join Ecology by Design? At Ecology by Design, were not your typical corporate consultancy - and thats exactly the point. Were an independent, people-first ecology business