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😎 Our CultureQuantum Metric's number one objective is happy people, diverse and inclusive culture. We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose. As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds. We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships. At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity. 🚀 About the RoleAs a Senior Business Consultant, you will play a critical role in helping enterprise clients unlock the full potential of the Quantum Metric platform. You’ll lead customer activation through enablement and operationalization efforts, ensuring each enterprise customer realizes measurable business value and long-term success through our partnerships. In this role, you’ll serve as the digital expert to stakeholders ranging from day-to-day practitioners & power users to executives, managing some of our most strategic and complex customer accounts. You’ll deliver tailored training aligned to each organization’s unique priorities, guide customers in applying our technology to solve key digital challenges, and provide in-depth quantitative analysis that translates insights into action, contributing to customers achieving their digital goals. Your success will be evaluated through account retention, customer adoption of the Quantum Metric platform, and the tangible value you create in partnership with our clients. • Drive Strategic Customer Outcomes: Take complete ownership of a book of business consisting of key strategic accounts, operating as the primary advisor on activation and business value to help customers achieve their digital goals. Consistently exceed internal retention and renewal targets that demonstrate customer mission criticality., • Deliver Successful Activation: Design and deliver expert-level, use case–based training curriculum across all enterprise functions, enabling organizations to solve their most pertinent digital challenges and to operationalize Quantum Metric at scale. Build and facilitate advanced sessions, onsite workshops, executive briefings, integration into customer workflows, and tailored strategies that drive adoption without reliance on peer or leadership input. Create best in class monitoring solutions for customers to keep a pulse on their digital experiences via dashboards, reports, and alerting., • Surface Actionable Insights: Go beyond defect detection to identify innovative, high-value opportunities for digital optimization across both digital and omni-channels experiences, tailored to each customer’s strategic priorities. Provide data-driven recommendations that inform both customer decision-making and overall digital strategy. Demonstrate significant contributions to your customers as measured by achievement of individual digital goals. Frequently share customer wins and successes broadly across the vertical and organization as a whole to foster knowledge sharing and upskilling the broader team., • Lead with Product Expertise: Establish and maintain expert level mastery of the Quantum Metric platform, quickly adopting new capabilities and serving as a subject matter expert for both customers and internal peers. Create reusable applications of new technologies and identify best practices that the broader team leverages for success., • Deliver Thought Leadership: Acts as a subject matter expert within your assigned vertical, actively contributing to vertical playbooks and key strategic initiatives that define and advance Quantum Metric’s Business Consulting methodology. Provide thought leadership on industry best practices, guiding peers and customers alike on how to maximize value from the platform. Displays avid problem solving skills related to both customer digital challenges and customer activation strategy, consulting peers on how to achieve similar success., • Mentor and Elevate the Team: Frequently coach new hires and associates to ramp quickly and achieve measurable success. Regularly mentors peers, frequently sharing expertise in team forums, and provide additional support on customer engagements when needed, modeling best-in-class consulting practices., • Proactively Mitigate Risk Across Accounts: Anticipate renewal risks and proactively monitor customer engagement tied to adoption and value to surface concerns early and often. Independently design and execute action plans to remediate deficiencies, with a proven track record of retention in at-risk accounts., • Language Requirements: Fluency in English and at least one additional language (Spanish, French, or German), with the ability to effectively support and communicate with customers in both., • Experience & Background: 5+ years of professional experience in digital analytics, digital product management, digital consulting, or a related field, with a proven ability to transform data into business impact., • Analytical Expertise: Demonstrated ability to work with large, complex, quantitative datasets to uncover actionable insights and deliver data-driven recommendations. Thrives on solving ambiguous, high-impact business challenges., • Self-Starter Mentality: Highly motivated and proactive, with a track record of thriving in fast-paced, high-pressure environments while maintaining composure and focus., • Client-Facing Leadership: Comfortable serving as a subject matter expert in customer engagements, interfacing directly with customers, with strong consulting and advisory skills that build trust at the executive level., • Communication Excellence: Exceptional verbal and written communication abilities, with polished presentation skills and the confidence to train and engage large audiences of 50+ participants., • Organization & Adaptability: Strong time management and prioritization skills, capable of balancing multiple client needs simultaneously and adapting quickly to shifting priorities., • Travel: Spend up to 10% of the time visiting customers to provide onsite enablement at their local offices💻 Recruitment ProcessInterviews can feel unpredictable - we get that. Here is the expected process for this role:, • Recruiter Screen (30 minutes) - Independent Assessment (1 hour) - Hiring Manager Interview (45 minutes) - Bilingual Conversation (30 minutes) - Director Interview (30 minutes) - VP, Consulting Services Interview (45 minutes) - Chief Customer Officer Interview (30 minutes) - CEO Interview (30 minutes) Note: This interview process is subject to change. End stage candidates are also given the optional opportunity to meet with an Employee Resource Group Member if that is of interest. 🏆 Perks & Benefits - United Kingdom Private Medical Insurance (100% paid)Life Assurance Employee Assistance Program Stock OptionsEmployee Lead Referral ProgramInternal Lead Referral ProgramOne-Time Home Office Enhancement StipendMonthly Business Expense StipendEnhanced Parental LeaveCompany-Wide Unlimited Paid Time Off policy (In addition to company vacation entitlement)RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)Automatic enrollment in QM Pension Plan with 4% match MacBook and awesome swag delivered to your doorEncouraging and collaborative culture 🏅Perks & Benefits - SpainOne time Home-Office Stipend - upon hireMonthly Business Expense StipendStock OptionsEmployee Lead Referral ProgramInternal Lead Referral ProgramCompany-Wide Unlimited Paid Time Off policy (In addition to company vacation entitlement)Flexible SchedulesWork From HomeMacBook and awesome swag delivered to your doorRECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)QM-funded Restaurant VouchersPrivate Medical Insurance - 100% Employer Paid, Cover for employees and family, Includes routine dental careEncouraging and collaborative culture 🐉 About Quantum MetricAs a leader in digital analytics, Quantum Metric helps organizations put customers at the heart of everything they do. Providing a simplified approach to monitor, diagnose and optimize the digital journeys that matter most, the Quantum Metric platform offers in-depth customer understanding, quantified and tied to core business objectives. Today, Quantum Metric captures insights from 50 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last six-consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes. If the above role seems like a match and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you! The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly. Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate’s sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to _. Quantum Metric is an E-Verify employer: Applicant Privacy Policy: #LI-REMOTE #BI-Remote

😎 Our CultureQuantum Metric's number one objective is happy people, diverse and inclusive culture. We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose. As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds. We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships. At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity. 🚀 About the RoleThe Business Consultant (BC) will drive client adoption of the Quantum Metric platform, while ensuring that customers are receiving tangible value through our partnership. The BC engages regularly with customers to provide tailored training aligned to organizational use cases, teaches customers how to apply our technology to solve key business challenges, and provides ad-hoc analysis/insights to improve digital experiences. The BC's performance is based on account retention, customer utilization of the platform, and insights provided to customers. • Teach clients how to analyze their data using the Quantum Metric platform to surface defects and opportunities for digital product enhancements, • Develop a consultative relationship with each client via a thorough understanding of their business model, strategy, digital properties, key initiatives, and business goals, • Provide guidance on best practices for leveraging Quantum Metric to solve business problems execute on their digital strategy via daily client interactions, • Lead training sessions across a plethora of use cases to enable customers to be autonomous, while driving adoption across large audiences, • Conduct regular working sessions with clients, product demos, and executive briefings. Travel up to 20% of the time to visit client onsite locations, • Proactively analyze client data using the Quantum Metric platform to inform data-driven improvements to digital experiences, • Create presentations to summarize opportunities for site optimization and revenue recovery. Present findings with data-driven recommendations and supporting analysis to key client stakeholders, • Proactively identify at-risk accounts based on low platform usage, while creating & executing an action plan to drive platform adoption, • Establish and maintain expert level knowledge of product capabilities & configuration options to leverage the Quantum Metric platform to enable customers and surface actionable insights, • Serve as the voice of the customer internally at Quantum Metric, advocating for customer needs and providing input into the development of new platform features, • Partner with account team to secure renewals and support upsell opportunities through enablement and business value, • Fluent in English with optional Spanish or Italian language skills, • 3+ years serving in a digital analytics oriented role: Product/Customer Experience/Optimization/Experimentation Analyst, Consulting, or Professional Services., • Must be able to analyze digital datasets to draw meaningful conclusions and recommendations. Enjoys solving complex problems without straight forward solutions, • Have client-facing experience and be comfortable in a training / subject matter expert (SME) capacity, • A solid understanding of eCommerce, web technologies, digital analytics, and best practices for UX/UI. Familiarity with HTML, CSS, and JavaScript is an advantage, • Experience with digital analytics and experimentation solutions such as Adobe Analytics, Google Analytics, Heap, Tealeaf, Optimizely, Maxymiser, or Adobe Target, • Socially capable and able to build relationships with diverse audiences: senior leaders, middle managers, and individual contributors, both technical and non-technical, • Strong time management skills. Must be able to multitask while juggling the needs of multiple clients simultaneously. Able to adapt quickly to changing priorities, • Must be a self-starter, who thrives in fast-paced, ambiguous environments, • Empathetic to client concerns and passionate about empowering customers to improve their digital experiences, • Excellent verbal and written communication skills with exemplary presentation skills. Must be comfortable presenting to large audiences of 50+ individuals💻 Recruitment ProcessNote: This interview process is subject to change. End stage candidates are also given the optional opportunity to meet with an Employee Resource Group Member if that is of interest., • Recruiter Screen (30 minutes)- Independent Assessment (1 hour)- Hiring Manager Interview (45 minutes)- Director Interview (30 minutes)- VP, Consulting Services Interview (45 minutes)- Chief Customer Officer Interview (30 minutes)- CEO Interview (30 minutes) 🏆 Perks & BenefitsGroup Health Plans (100% paid)Life Assurance Employee Assistance Program Stock OptionsEmployee Lead Referral ProgramInternal Lead Referral ProgramOne-Time Home Office Enhancement StipendMonthly Business Expense StipendParental LeaveCompany-Wide Unlimited Paid Time Off policy (In addition to statutory vacation entitlement)RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)Sick Pay in accordance with statutory requirements Automatic enrollment in QM Pension Plan with 4% match MacBook and awesome swag delivered to your doorEncouraging and collaborative culture 🐉 About Quantum MetricAs the leader in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform provides a structured approach to understanding the digital customer journey, enabling organizations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and business’ bottom line. Today, Quantum Metric captures insights from 40 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. Our customer retention rate is 98%. Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last five-consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes. If the above role seems like a match and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you! The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly. Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate’s sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to security@quantummetric.com. Quantum Metric is an E-Verify employer: Applicant Privacy Policy: #LI-REMOTE #BI-Remote

😎 Our CultureQuantum Metric's number one objective is happy people, diverse and inclusive culture. We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose. As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds. We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships. At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity. 🚀 About the RoleAs a Business Consultant, you will play a critical role in helping enterprise clients unlock the full potential of the Quantum Metric platform. You’ll lead customer activation through enablement and operationalization efforts, ensuring each enterprise customer realizes measurable business value and long-term success through our partnerships. In this role, you’ll serve as the digital expert to stakeholders ranging from day-to-day practitioners & power users to executives, working to support large enterprise customer accounts. You’ll deliver tailored training aligned to each organization’s unique priorities, guide customers in applying our technology to solve key digital challenges, and provide in-depth quantitative analysis that translates insights into action, contributing to customers achieving their digital goals. Your success will be evaluated through account retention, customer adoption of the Quantum Metric platform, and the tangible value you create in partnership with our clients. • Drive Strategic Customer Outcomes: Take complete ownership of a book of business consisting of large, enterprise accounts, operating as the primary advisor on activation and business value to help customers achieve their digital goals. Consistently achieves internal retention and renewal targets that demonstrate customer mission criticality., • Deliver Successful Activation: Design and deliver use case–based training curriculum across all enterprise functions, enabling organizations to solve their most pertinent digital challenges and to operationalize Quantum Metric at scale. Build and facilitate advanced sessions, onsite workshops, executive briefings, integration into customer workflows, and tailored strategies that drive adoption with minimal peer or leadership input. Create best in class monitoring solutions for customers to keep a pulse on their digital experiences via dashboards, reports, and alerting., • Surface Actionable Insights: Go beyond defect detection to identify innovative, high-value opportunities for digital optimization across both digital and omni-channels experiences, tailored to each customer’s strategic priorities. Provide data-driven recommendations that inform both customer decision-making and overall digital strategy. Demonstrate significant contributions to your customers as measured by improvement of individual digital key performance indicators vs. goals. Periodically share customer wins and successes broadly across the vertical and organization as a whole to foster knowledge sharing., • Lead with Product Expertise: Establish and maintain advanced-level mastery of the Quantum Metric platform, understanding how to derive value from each feature and how to translate each into solving customer business questions. Ability to live problem solve with customers without pre-investigation to quickly reach solutions. Swiftly adopt applications of new technologies to enable customers on application to their business to derive value., • Deliver Thought Leadership: Provide thought leadership on industry best practices, guiding peers and customers alike on how to maximize value from the platform. Displays avid problem solving skills related to both customer digital challenges and customer activation strategy., • Elevate the Team: Frequently sharing expertise in team forums. Regularly assist peers by knowledge sharing & answering questions over Slack to provide additional support on customer engagements when needed, modeling best-in-class consulting practices., • Proactively Mitigate Risk Across Accounts: Anticipate renewal risks and proactively monitor customer engagement tied to adoption and value to surface concerns early and often. Design and execute action plans to remediate deficiencies with some input from leadership., • Language Requirements: Fluency in English and at least one additional language (Spanish or French) with the ability to effectively support and communicate with customers in both., • Experience & Background: 2+ years of professional experience in digital analytics, digital product management, digital consulting, or a related field, with a proven ability to transform data into business impact., • Analytical Expertise: Demonstrated ability to work with large, complex, quantitative datasets to uncover actionable insights and deliver data-driven recommendations. Thrives on solving ambiguous, high-impact business challenges., • Self-Starter Mentality: Highly motivated and proactive, with a track record of thriving in fast-paced, high-pressure environments while maintaining composure and focus., • Client-Facing Leadership: Comfortable serving as a subject matter expert in customer engagements, interfacing directly with customers, with strong consulting and advisory skills that build trust at the executive level., • Communication Excellence: Exceptional verbal and written communication abilities, with polished presentation skills and the confidence to train and engage large audiences of 50+ participants., • Organization & Adaptability: Strong time management and prioritization skills, capable of balancing multiple client needs simultaneously and adapting quickly to shifting priorities., • Travel: Spend up to 10% of the time visiting customers to provide onsite enablement at their local offices.💻 Recruitment ProcessInterviews can feel unpredictable - we get that. Here is the expected process for this role:, • Recruiter Screen (30 minutes) - Independent Assessment (1 hour) - Hiring Manager Interview (45 minutes) - Bilingual Conversation (30 minutes) - Director Interview (30 minutes) - VP, Consulting Services Interview (45 minutes) - Chief Customer Officer Interview (30 minutes) - CEO Interview (30 minutes) Note: This interview process is subject to change. End stage candidates are also given the optional opportunity to meet with an Employee Resource Group Member if that is of interest. 🏆 Perks & Benefits - United Kingdom Private Medical Insurance (100% paid)Life Assurance Employee Assistance Program Stock OptionsEmployee Lead Referral ProgramInternal Lead Referral ProgramOne-Time Home Office Enhancement StipendMonthly Business Expense StipendEnhanced Parental LeaveCompany-Wide Unlimited Paid Time Off policy (In addition to company vacation entitlement)RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)Automatic enrollment in QM Pension Plan with 4% match MacBook and awesome swag delivered to your doorEncouraging and collaborative culture 🏅Perks & Benefits - SpainOne time Home-Office Stipend - upon hireMonthly Business Expense StipendStock OptionsEmployee Lead Referral ProgramInternal Lead Referral ProgramCompany-Wide Unlimited Paid Time Off policy (In addition to company vacation entitlement)Flexible SchedulesWork From HomeMacBook and awesome swag delivered to your doorRECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)QM-funded Restaurant VouchersPrivate Medical Insurance - 100% Employer Paid, Cover for employees and family, Includes routine dental careEncouraging and collaborative culture 🐉 About Quantum MetricAs a leader in digital analytics, Quantum Metric helps organizations put customers at the heart of everything they do. Providing a simplified approach to monitor, diagnose and optimize the digital journeys that matter most, the Quantum Metric platform offers in-depth customer understanding, quantified and tied to core business objectives. Today, Quantum Metric captures insights from 50 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last six-consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes. If the above role seems like a match and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you! The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly. Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate’s sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to _. Quantum Metric is an E-Verify employer: Applicant Privacy Policy: #LI-REMOTE #BI-Remote

Fully Remote (UK based) | Competitive Salary + Bonus + Generous Equity | B Corp Certified TrustedHousesitters is a fast growing, direct-to-consumer marketplace that is redefining pet care and travel. Here at TrustedHousesitters, we’re on a mission to make travel work better for pets, for their people, and for the global community of animal lovers who look after them. We’ve got big plans on becoming the world’s most-loved travel solution for pet people. We’ve built something pretty special: a trusted place where pet owners and sitters connect to keep pets happy at home while their humans explore the world. We’ve already grown into a global community with members in over 140 countries, a product people genuinely love, and a team of more than 100 brilliant humans powering it all. But we’re only just getting started. Our goal? To grow to 1 million members and make TrustedHousesitters the world’s most-loved travel solution for pet people. At the moment, a sit starts every two minutes somewhere on the planet. We want that to be every single minute and we know the only way we’ll get there is with the right people in the right roles. The right people in the right roles will shape our future. So, here’s the big question: Could that be you? Fifty million people in the UK and US alone could be TrustedHousesitters members. Around forty thousand visit us every day. How we present our product, and embed trust to our prospective new members to improve conversion is one of the most interesting analytical challenges for us right now - and this role sits right in the middle of it. You'll own the analytics for our new member revenue product squads. Own the funnel, own the experiments, own the recommendations. You'll be the person who doesn't just explain what happened in the data - you'll have a point of view on what to do about it. We're looking for someone who goes looking for the questions nobody's asked yet. • Own the growth analytics for our new member revenue squads - acquisition funnel, conversion, activation, the works - and build a picture of what's actually driving (or blocking) member growth Spot opportunities in the data before anyone asks you to look. Turn them into recommendations that change what gets built, not just what gets reported Lead instrumentation on new features - defining tracking, success metrics, and guardrail metrics before anything ships, not after Design and run A/B and multivariate experiments end-to-end: from hypothesis through to decision-ready insight. Set the standard for how experimentation works across your squads Build the dashboards and self-serve reporting that means stakeholders can answer their own questions - and you spend less time running the same queries every Monday Challenge assumptions. Act as the analytical voice in the room when product and commercial decisions are being made. Be the person who's comfortable saying "I don't think that's what the data shows" Mentor other analysts and help raise the analytical bar across the team - in SQL, in experimentation, in how we tell a story with numbers • Solid product or growth analytics experience in a subscription, marketplace, SaaS, or platform business - where the funnel is complex and the metrics actually matter The ability to own end-to-end analysis for a product area, from scoping through to recommendation, with minimal direction. Advanced SQL. You're not reaching for documentation for standard analytical patterns. dbt experience is a genuine plus Solid understanding of experimentation - hypothesis design, A/B and multivariate testing, statistical significance, the places where naive analysis goes wrong. And experience applying it, not just describing it Fluency in growth and product metrics: conversion, activation, churn - and how those numbers connect to things the business actually cares about Strong data storytelling. You can explain what the numbers mean to a product manager, and also to a CFO. Different rooms, different language, same rigour Product instincts. This isn't just an analytics role. We want someone who generates ideas, not just validates them Experience with event tracking and CDPs - Segment, Amplitude, Mixpanel, or similar Python or R for more advanced modelling or automation Experience integrating AI tools into analytical workflows in a way that's actually made a difference - not just "I've used ChatGPT" We know this isn't what you'd see in most job ads - but TrustedHousesitters isn't most companies. Trust, transparency, and honest feedback aren't just things we say; they're genuinely how we operate, every day. So rather than leaving you guessing if things don't work out, we'd rather give you what you need to make a great decision upfront about whether this opportunity is right for you. With that in mind, here are a few things worth considering before you hit apply. You're most comfortable when the question is handed to you. This role needs someone who goes looking for the question. If your best work tends to happen when a stakeholder has defined the problem clearly and you're building the analysis to answer it - that's a genuinely valuable skill, just not quite the shape of this one. You think of experimentation as a process to follow, not a discipline to own. We're not looking for someone who can run an A/B test to spec. We're looking for someone who'll push back when the experiment is designed badly, mentor others through the parts they get wrong, and build the frameworks that make the whole team better at it. You're happiest when the business is stable and the roadmap is fixed. THS is growing fast and the product is evolving constantly. The analytical picture shifts. Priorities shift. That's the job - and if predictability is important to how you do your best work, it's worth naming that upfront. If you're reading this and one of those points resonates, and you're sitting there thinking "that's me, but I know I can make it work" - we'd love to hear why. Send a Cover letter. There's a human at the heart of every decision we make here (hi!) - and we'll always take the time to review applications for anyone who wants to join us. We value your time and aim for a transparent, efficient process: Intro call (~20 mins) - with the Talent team. A two-way conversation: we'll tell you more about the role and THS, you tell us about your background and what you're looking for Hiring manager interview (~30 mins) - with the Product Analytics Lead. Covering your analytical experience, approach to experimentation, and how you think about growth problems Take-home task (~1-.5 hours) - a short analytical exercise. We'll share a brief in advance and give you time to work through it at your own pace £65,000 - £70,000 a year • Each year, you’ll get a Premium TrustedHousesitters Combined membership which includes benefits like free airport lounge passes, Sit Cancellation Plan and Home and Contents Plan, plus five Premium memberships to gift to friends and family, • Our team can work remotely from as many house sits as they like, and we contribute up to £500 per year towards travel costs to and from sits • Find a rescue pet to join your family and we’ll cover the adoption fees, as well as “pawternity” to help your pet settle into their new home, • SimplyHealth healthcare cash plan, • Bupa Health Insurance and Dental Insurance plan, • Specsavers eyecare scheme, • Weekly virtual yoga sessions, • Optional enrollment onto our Trusted Giving scheme, which includes employee giving via Charities Trust and 2 days paid annual volunteering allowance, • Work fully remotely from anywhere in the world - as long as you follow compliance as a UK tax resident, • Get £200 to spend on home office equipment each year + Macbook and Apple accessories when you start, • Access to Spaces co-working locations across the globe, • We host an all-expenses-paid meetup each quarter and fund team events (remote or in-person) throughout the year, • We cover the costs of personal development resources and have regular time set aside for learning and growth, • Depending on your role within the business, you’ll have the option to customise your work hours to better align with your personal schedule, • 25 days off per year, plus bank holidays and festive closure between Christmas and New Year (36 days + Christmas Day for some roles), • Competitive salary which is reviewed twice a year, • Generous equity package, • Discretionary 10% quarterly bonus scheme, distributed quarterly, • Pension scheme: 5% from you as an employee and 3% from TrustedHousesitters, • £500 recruitment referral bonus If you're ready to join us on our mission to become the most loved pet travel solution, we'd love to hear from you! In your application, please feel free to note which pronouns you use (For example- she/her/hers, he/him/his, they/them/theirs, etc). At the heart of our team are a mix of diverse backgrounds. Here at TrustedHousesitters, we’re committed to the equal opportunities policy throughout the interview process and selection. Offers of employment into TrustedHousesitters are based solely on individual merit, qualifications, and the person's professional suitability. Gender identity, sexual orientation, marital or civil partnership status, colour, race, nationality, ethnic or national origins, religion or beliefs, age, mental or physical disability, medical condition, pregnancy or maternity status, or any other protected characteristics do not enter into our decision-making process.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Guest Service Associate - Aloft Liverpool JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey... OUR HOTEL Enterprise description test OUR BENEFITS You will have access to a benefits package we believe truly works for our people - Discounted hotel room rates for you and your friends & family - An additional day's holiday for your birthday - Enhanced Maternity, adoption & shared parental leave - Course Sponsorship - 30% F&B discount at RBH hotels - Refer a Friend scheme (earn 250 for each referral up to 5 referrals) - Flexible working arrangements - Wagestream - choose how and when you get paid - Life Insurance - Employee Assistance Programme - Social and wellness events and activities all year round - Free meals on duty saving you over 1000 per year And much much more! A DAY IN THE LIFE OF A GUEST SERVICE MEMBER AT OUR HOTEL What you'll be doing... - Welcome guests with a warm smile and attentive service, making their experience enjoyable from start to finish. Take and process food and drink orders accurately, ensuring special requests are noted and fulfilled. Serve food and drinks with care, keeping presentation standards high and timing smooth. Set up, clean, and reset tables and service areas, maintaining an inviting and well-organised dining space. Prepare and serve a variety of beverages, including basic barista duties and refreshing non-alcoholic drinks. Keep the dining area stocked by assisting with inventory and restocking supplies. Uphold hygiene and health and safety standards, ensuring a spotless and compliant workspace. Work closely with kitchen and bar teams to deliver a seamless service, supporting each other for a smooth operation. Be the friendly face that welcomes guests, making their first impression unforgettable as part of the guest journey from check-in to a found fair well on check-out. Handle check-ins, check-outs, and everything in between with ease, helping guests within the restaurant and bar to have a great meal or just a relaxing drink. Be the go-to person for guest questions whether it's the best brunch spots nearby or directions to local attractions or other services the hotel has to offer. Process bookings and payments with precision across all the outlets on the ground floors, ensuring every detail is spot-on for a hassle-free stay at Aloft. Meeting and greeting at breakfast to serving a meal or a drink from the bar. Also helping service a meeting or being part of delivering a memorable wedding breakfast. Work with other departments to quickly handle guest requests and keep everything running smoothly within the ground floor operation. Keep the ground floor area looking sharp, creating an inviting and professional vibe for every visitor. Manage daily tasks like setting up the restaurant area or bar, serving food and drink to calls, emails, and reservations with efficiency, staying cool under pressure. Helping service and looking after conference guests from coffee and tea breaks to conference lunch. Go the extra mile for special requests, adding that extra touch to make guests' stays memorable. To display a 'Can-Do' Attitude at all times. To be fully conversant with all reception procedures and Marriott brand standards across the ground floor operation and following shift checklist guidelines People To maintain good working relationships with colleagues in the ground floor team and other departments across the hotel To be fully aware of daily activities in the hotel To be able to take a reservation in the absence of the Reservations team ensuring that all information is correctly recorded To take personal responsibility in a guest situation to ensure that it gets resolved efficiently and follow-up to ensure that the guest leaves feeling satisfied To attend training when required To complete all duties in GSA checklist with in your allocated area while on shift. To constantly improve and develop product knowledge to maximise quality of service To be able to be cross-train in other departments to develop individual potential To comply with time keeping and attendance policies To comply with the company grooming and uniform standards Quality To ensure that guests receive an exceptional level of service and will want to return To ensure security procedures regarding guest valuables, departmental keys and float counts for car park tickets are strictly adhered to at all times. Bar duties, including setting up, replenishing of stocks, serving guests, cleaning tables and washing glasses. Setting up, preparation, service and clearing of breakfast including using the dishwasher and general cleaning and tidying. Public area maintenance including replenishing of shop area and toilet supplies, as and when needed Preparation of meeting rooms including meeting and greeting of clients, maintenance during the day and clearing after meetings. To comply with brand, hotel and company operating standards To be fully conversant with the Hotel policy on: Fire & Evacuation Security procedures Health & safety policy Personnel & Training procedures Profit To Participate in guest activities that promote the hotel product and its services To create and take advantage of sales opportunities in order to maximise hotel revenue To be fully aware of the hotel facilities and promote them whenever possible To answer telephones promptly and correctly to maximise business and minimise guest frustration To be consistently aware of the hotel's availability and sell rooms at the best possible rate To remain focused on sales and standards To maintain a high level of awareness of local competitors and trends General Comply with the company codes of conduct at all times Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries Understand your role and responsibilities in terms of the hotel Health & Safety Policy including completion of all mandatory training - Familiarise yourself with emergency and evacuation procedures - Understand your responsibilities with regards to security patrols and data protection legislation - Proactively pursue all practices in line with Company environmental and energy saving initiatives - Have a flexible approach to the hours you are required to work to meet the needs of the business. - Work across all departments and carry out various duties as required, inclusive of cooking, cleaning and housekeeping assistance. Success Criteria Arrive for work at the correct time, in the appropriate uniform, making sure that it is in immaculate condition Display a positive attitude at all times Contribute to the department ability to achieve or exceed the budgeted revenue and control expenditure Meet targets on brand specific guest feedback surveys, guest recognition and loyalty enrollment Minimal guest complaints to be received Positively impact the volume of repeat business

Guest Service Associate - Aloft Liverpool JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey... OUR HOTEL Enterprise description test OUR BENEFITS You will have access to a benefits package we believe truly works for our people ~ Discounted hotel room rates for you and your friends & family ~ An additional day's holiday for your birthday ~ Enhanced Maternity, adoption & shared parental leave ~ Course Sponsorship ~30% F&B discount at RBH hotels ~ Refer a Friend scheme (earn 250 for each referral up to 5 referrals) ~ Flexible working arrangements ~ Wagestream - choose how and when you get paid ~ Life Insurance ~ Employee Assistance Programme ~ Social and wellness events and activities all year round ~ Free meals on duty saving you over 1000 per year And much much more! A DAY IN THE LIFE OF A GUEST SERVICE MEMBER AT OUR HOTEL What you'll be doing... Welcome guests with a warm smile and attentive service, making their experience enjoyable from start to finish. Take and process food and drink orders accurately, ensuring special requests are noted and fulfilled. Serve food and drinks with care, keeping presentation standards high and timing smooth. Set up, clean, and reset tables and service areas, maintaining an inviting and well-organised dining space. Prepare and serve a variety of beverages, including basic barista duties and refreshing non-alcoholic drinks. Keep the dining area stocked by assisting with inventory and restocking supplies. Uphold hygiene and health and safety standards, ensuring a spotless and compliant workspace. Work closely with kitchen and bar teams to deliver a seamless service, supporting each other for a smooth operation. Be the friendly face that welcomes guests, making their first impression unforgettable as part of the guest journey from check-in to a found fair well on check-out. Handle check-ins, check-outs, and everything in between with ease, helping guests within the restaurant and bar to have a great meal or just a relaxing drink. Be the go-to person for guest questions whether it's the best brunch spots nearby or directions to local attractions or other services the hotel has to offer. Process bookings and payments with precision across all the outlets on the ground floors, ensuring every detail is spot-on for a hassle-free stay at Aloft. Meeting and greeting at breakfast to serving a meal or a drink from the bar. Also helping service a meeting or being part of delivering a memorable wedding breakfast. Work with other departments to quickly handle guest requests and keep everything running smoothly within the ground floor operation. Keep the ground floor area looking sharp, creating an inviting and professional vibe for every visitor. Manage daily tasks like setting up the restaurant area or bar, serving food and drink to calls, emails, and reservations with efficiency, staying cool under pressure. Helping service and looking after conference guests from coffee and tea breaks to conference lunch. Go the extra mile for special requests, adding that extra touch to make guests' stays memorable. To display a 'Can-Do' Attitude at all times. To be fully conversant with all reception procedures and Marriott brand standards across the ground floor operation and following shift checklist guidelines People To maintain good working relationships with colleagues in the ground floor team and other departments across the hotel To be fully aware of daily activities in the hotel To be able to take a reservation in the absence of the Reservations team ensuring that all information is correctly recorded To take personal responsibility in a guest situation to ensure that it gets resolved efficiently and follow-up to ensure that the guest leaves feeling satisfied To attend training when required To complete all duties in GSA checklist with in your allocated area while on shift. To constantly improve and develop product knowledge to maximise quality of service To be able to be cross-train in other departments to develop individual potential To comply with time keeping and attendance policies To comply with the company grooming and uniform standards Quality To ensure that guests receive an exceptional level of service and will want to return To ensure security procedures regarding guest valuables, departmental keys and float counts for car park tickets are strictly adhered to at all times. Bar duties, including setting up, replenishing of stocks, serving guests, cleaning tables and washing glasses. Setting up, preparation, service and clearing of breakfast including using the dishwasher and general cleaning and tidying. Public area maintenance including replenishing of shop area and toilet supplies, as and when needed Preparation of meeting rooms including meeting and greeting of clients, maintenance during the day and clearing after meetings. To comply with brand, hotel and company operating standards To be fully conversant with the Hotel policy on: Fire & Evacuation Security procedures Health & safety policy Personnel & Training procedures Profit To Participate in guest activities that promote the hotel product and its services To create and take advantage of sales opportunities in order to maximise hotel revenue To be fully aware of the hotel facilities and promote them whenever possible To answer telephones promptly and correctly to maximise business and minimise guest frustration To be consistently aware of the hotel's availability and sell rooms at the best possible rate To remain focused on sales and standards To maintain a high level of awareness of local competitors and trends General Comply with the company codes of conduct at all times Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries Understand your role and responsibilities in terms of the hotel Health & Safety Policy including completion of all mandatory training Familiarise yourself with emergency and evacuation procedures Understand your responsibilities with regards to security patrols and data protection legislation Proactively pursue all practices in line with Company environmental and energy saving initiatives Have a flexible approach to the hours you are required to work to meet the needs of the business. Work across all departments and carry out various duties as required, inclusive of cooking, cleaning and housekeeping assistance. Success Criteria Arrive for work at the correct time, in the appropriate uniform, making sure that it is in immaculate condition Display a positive attitude at all times Contribute to the department ability to achieve or exceed the budgeted revenue and control expenditure Meet targets on brand specific guest feedback surveys, guest recognition and loyalty enrollment Minimal guest complaints to be received Positively impact the volume of repeat business

Guest Service Associate - Aloft Liverpool JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey... OUR HOTEL Enterprise description test OUR BENEFITS You will have access to a benefits package we believe truly works for our people ~ Discounted hotel room rates for you and your friends & family ~ An additional day's holiday for your birthday ~ Enhanced Maternity, adoption & shared parental leave ~ Course Sponsorship ~30% F&B discount at RBH hotels ~ Refer a Friend scheme (earn 250 for each referral up to 5 referrals) ~ Flexible working arrangements ~ Wagestream - choose how and when you get paid ~ Life Insurance ~ Employee Assistance Programme ~ Social and wellness events and activities all year round ~ Free meals on duty saving you over 1000 per year And much much more! A DAY IN THE LIFE OF A GUEST SERVICE MEMBER AT OUR HOTEL What you'll be doing... Welcome guests with a warm smile and attentive service, making their experience enjoyable from start to finish. Take and process food and drink orders accurately, ensuring special requests are noted and fulfilled. Serve food and drinks with care, keeping presentation standards high and timing smooth. Set up, clean, and reset tables and service areas, maintaining an inviting and well-organised dining space. Prepare and serve a variety of beverages, including basic barista duties and refreshing non-alcoholic drinks. Keep the dining area stocked by assisting with inventory and restocking supplies. Uphold hygiene and health and safety standards, ensuring a spotless and compliant workspace. Work closely with kitchen and bar teams to deliver a seamless service, supporting each other for a smooth operation. Be the friendly face that welcomes guests, making their first impression unforgettable as part of the guest journey from check-in to a found fair well on check-out. Handle check-ins, check-outs, and everything in between with ease, helping guests within the restaurant and bar to have a great meal or just a relaxing drink. Be the go-to person for guest questions whether it's the best brunch spots nearby or directions to local attractions or other services the hotel has to offer. Process bookings and payments with precision across all the outlets on the ground floors, ensuring every detail is spot-on for a hassle-free stay at Aloft. Meeting and greeting at breakfast to serving a meal or a drink from the bar. Also helping service a meeting or being part of delivering a memorable wedding breakfast. Work with other departments to quickly handle guest requests and keep everything running smoothly within the ground floor operation. Keep the ground floor area looking sharp, creating an inviting and professional vibe for every visitor. Manage daily tasks like setting up the restaurant area or bar, serving food and drink to calls, emails, and reservations with efficiency, staying cool under pressure. Helping service and looking after conference guests from coffee and tea breaks to conference lunch. Go the extra mile for special requests, adding that extra touch to make guests' stays memorable. To display a 'Can-Do' Attitude at all times. To be fully conversant with all reception procedures and Marriott brand standards across the ground floor operation and following shift checklist guidelines People To maintain good working relationships with colleagues in the ground floor team and other departments across the hotel To be fully aware of daily activities in the hotel To be able to take a reservation in the absence of the Reservations team ensuring that all information is correctly recorded To take personal responsibility in a guest situation to ensure that it gets resolved efficiently and follow-up to ensure that the guest leaves feeling satisfied To attend training when required To complete all duties in GSA checklist with in your allocated area while on shift. To constantly improve and develop product knowledge to maximise quality of service To be able to be cross-train in other departments to develop individual potential To comply with time keeping and attendance policies To comply with the company grooming and uniform standards Quality To ensure that guests receive an exceptional level of service and will want to return To ensure security procedures regarding guest valuables, departmental keys and float counts for car park tickets are strictly adhered to at all times. Bar duties, including setting up, replenishing of stocks, serving guests, cleaning tables and washing glasses. Setting up, preparation, service and clearing of breakfast including using the dishwasher and general cleaning and tidying. Public area maintenance including replenishing of shop area and toilet supplies, as and when needed Preparation of meeting rooms including meeting and greeting of clients, maintenance during the day and clearing after meetings. To comply with brand, hotel and company operating standards To be fully conversant with the Hotel policy on: Fire & Evacuation Security procedures Health & safety policy Personnel & Training procedures Profit To Participate in guest activities that promote the hotel product and its services To create and take advantage of sales opportunities in order to maximise hotel revenue To be fully aware of the hotel facilities and promote them whenever possible To answer telephones promptly and correctly to maximise business and minimise guest frustration To be consistently aware of the hotel's availability and sell rooms at the best possible rate To remain focused on sales and standards To maintain a high level of awareness of local competitors and trends General Comply with the company codes of conduct at all times Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries Understand your role and responsibilities in terms of the hotel Health & Safety Policy including completion of all mandatory training Familiarise yourself with emergency and evacuation procedures Understand your responsibilities with regards to security patrols and data protection legislation Proactively pursue all practices in line with Company environmental and energy saving initiatives Have a flexible approach to the hours you are required to work to meet the needs of the business. Work across all departments and carry out various duties as required, inclusive of cooking, cleaning and housekeeping assistance. Success Criteria Arrive for work at the correct time, in the appropriate uniform, making sure that it is in immaculate condition Display a positive attitude at all times Contribute to the department ability to achieve or exceed the budgeted revenue and control expenditure Meet targets on brand specific guest feedback surveys, guest recognition and loyalty enrollment Minimal guest complaints to be received Positively impact the volume of repeat business

Guest Service Associate - Aloft Liverpool JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey... OUR HOTEL Enterprise description test OUR BENEFITS You will have access to a benefits package we believe truly works for our people ~ Discounted hotel room rates for you and your friends & family ~ An additional day's holiday for your birthday ~ Enhanced Maternity, adoption & shared parental leave ~ Course Sponsorship ~30% F&B discount at RBH hotels ~ Refer a Friend scheme (earn 250 for each referral up to 5 referrals) ~ Flexible working arrangements ~ Wagestream - choose how and when you get paid ~ Life Insurance ~ Employee Assistance Programme ~ Social and wellness events and activities all year round ~ Free meals on duty saving you over 1000 per year And much much more! A DAY IN THE LIFE OF A GUEST SERVICE MEMBER AT OUR HOTEL What you'll be doing... Welcome guests with a warm smile and attentive service, making their experience enjoyable from start to finish. Take and process food and drink orders accurately, ensuring special requests are noted and fulfilled. Serve food and drinks with care, keeping presentation standards high and timing smooth. Set up, clean, and reset tables and service areas, maintaining an inviting and well-organised dining space. Prepare and serve a variety of beverages, including basic barista duties and refreshing non-alcoholic drinks. Keep the dining area stocked by assisting with inventory and restocking supplies. Uphold hygiene and health and safety standards, ensuring a spotless and compliant workspace. Work closely with kitchen and bar teams to deliver a seamless service, supporting each other for a smooth operation. Be the friendly face that welcomes guests, making their first impression unforgettable as part of the guest journey from check-in to a found fair well on check-out. Handle check-ins, check-outs, and everything in between with ease, helping guests within the restaurant and bar to have a great meal or just a relaxing drink. Be the go-to person for guest questions whether it's the best brunch spots nearby or directions to local attractions or other services the hotel has to offer. Process bookings and payments with precision across all the outlets on the ground floors, ensuring every detail is spot-on for a hassle-free stay at Aloft. Meeting and greeting at breakfast to serving a meal or a drink from the bar. Also helping service a meeting or being part of delivering a memorable wedding breakfast. Work with other departments to quickly handle guest requests and keep everything running smoothly within the ground floor operation. Keep the ground floor area looking sharp, creating an inviting and professional vibe for every visitor. Manage daily tasks like setting up the restaurant area or bar, serving food and drink to calls, emails, and reservations with efficiency, staying cool under pressure. Helping service and looking after conference guests from coffee and tea breaks to conference lunch. Go the extra mile for special requests, adding that extra touch to make guests' stays memorable. To display a 'Can-Do' Attitude at all times. To be fully conversant with all reception procedures and Marriott brand standards across the ground floor operation and following shift checklist guidelines People To maintain good working relationships with colleagues in the ground floor team and other departments across the hotel To be fully aware of daily activities in the hotel To be able to take a reservation in the absence of the Reservations team ensuring that all information is correctly recorded To take personal responsibility in a guest situation to ensure that it gets resolved efficiently and follow-up to ensure that the guest leaves feeling satisfied To attend training when required To complete all duties in GSA checklist with in your allocated area while on shift. To constantly improve and develop product knowledge to maximise quality of service To be able to be cross-train in other departments to develop individual potential To comply with time keeping and attendance policies To comply with the company grooming and uniform standards Quality To ensure that guests receive an exceptional level of service and will want to return To ensure security procedures regarding guest valuables, departmental keys and float counts for car park tickets are strictly adhered to at all times. Bar duties, including setting up, replenishing of stocks, serving guests, cleaning tables and washing glasses. Setting up, preparation, service and clearing of breakfast including using the dishwasher and general cleaning and tidying. Public area maintenance including replenishing of shop area and toilet supplies, as and when needed Preparation of meeting rooms including meeting and greeting of clients, maintenance during the day and clearing after meetings. To comply with brand, hotel and company operating standards To be fully conversant with the Hotel policy on: Fire & Evacuation Security procedures Health & safety policy Personnel & Training procedures Profit To Participate in guest activities that promote the hotel product and its services To create and take advantage of sales opportunities in order to maximise hotel revenue To be fully aware of the hotel facilities and promote them whenever possible To answer telephones promptly and correctly to maximise business and minimise guest frustration To be consistently aware of the hotel's availability and sell rooms at the best possible rate To remain focused on sales and standards To maintain a high level of awareness of local competitors and trends General Comply with the company codes of conduct at all times Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries Understand your role and responsibilities in terms of the hotel Health & Safety Policy including completion of all mandatory training Familiarise yourself with emergency and evacuation procedures Understand your responsibilities with regards to security patrols and data protection legislation Proactively pursue all practices in line with Company environmental and energy saving initiatives Have a flexible approach to the hours you are required to work to meet the needs of the business. Work across all departments and carry out various duties as required, inclusive of cooking, cleaning and housekeeping assistance. Success Criteria Arrive for work at the correct time, in the appropriate uniform, making sure that it is in immaculate condition Display a positive attitude at all times Contribute to the department ability to achieve or exceed the budgeted revenue and control expenditure Meet targets on brand specific guest feedback surveys, guest recognition and loyalty enrollment Minimal guest complaints to be received Positively impact the volume of repeat business

Guest Service Associate - Aloft Liverpool JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey... OUR HOTEL Enterprise description test OUR BENEFITS You will have access to a benefits package we believe truly works for our people ~ Discounted hotel room rates for you and your friends & family ~ An additional day's holiday for your birthday ~ Enhanced Maternity, adoption & shared parental leave ~ Course Sponsorship ~30% F&B discount at RBH hotels ~ Refer a Friend scheme (earn 250 for each referral up to 5 referrals) ~ Flexible working arrangements ~ Wagestream - choose how and when you get paid ~ Life Insurance ~ Employee Assistance Programme ~ Social and wellness events and activities all year round ~ Free meals on duty saving you over 1000 per year And much much more! A DAY IN THE LIFE OF A GUEST SERVICE MEMBER AT OUR HOTEL What you'll be doing... Welcome guests with a warm smile and attentive service, making their experience enjoyable from start to finish. Take and process food and drink orders accurately, ensuring special requests are noted and fulfilled. Serve food and drinks with care, keeping presentation standards high and timing smooth. Set up, clean, and reset tables and service areas, maintaining an inviting and well-organised dining space. Prepare and serve a variety of beverages, including basic barista duties and refreshing non-alcoholic drinks. Keep the dining area stocked by assisting with inventory and restocking supplies. Uphold hygiene and health and safety standards, ensuring a spotless and compliant workspace. Work closely with kitchen and bar teams to deliver a seamless service, supporting each other for a smooth operation. Be the friendly face that welcomes guests, making their first impression unforgettable as part of the guest journey from check-in to a found fair well on check-out. Handle check-ins, check-outs, and everything in between with ease, helping guests within the restaurant and bar to have a great meal or just a relaxing drink. Be the go-to person for guest questions whether it's the best brunch spots nearby or directions to local attractions or other services the hotel has to offer. Process bookings and payments with precision across all the outlets on the ground floors, ensuring every detail is spot-on for a hassle-free stay at Aloft. Meeting and greeting at breakfast to serving a meal or a drink from the bar. Also helping service a meeting or being part of delivering a memorable wedding breakfast. Work with other departments to quickly handle guest requests and keep everything running smoothly within the ground floor operation. Keep the ground floor area looking sharp, creating an inviting and professional vibe for every visitor. Manage daily tasks like setting up the restaurant area or bar, serving food and drink to calls, emails, and reservations with efficiency, staying cool under pressure. Helping service and looking after conference guests from coffee and tea breaks to conference lunch. Go the extra mile for special requests, adding that extra touch to make guests' stays memorable. To display a 'Can-Do' Attitude at all times. To be fully conversant with all reception procedures and Marriott brand standards across the ground floor operation and following shift checklist guidelines People To maintain good working relationships with colleagues in the ground floor team and other departments across the hotel To be fully aware of daily activities in the hotel To be able to take a reservation in the absence of the Reservations team ensuring that all information is correctly recorded To take personal responsibility in a guest situation to ensure that it gets resolved efficiently and follow-up to ensure that the guest leaves feeling satisfied To attend training when required To complete all duties in GSA checklist with in your allocated area while on shift. To constantly improve and develop product knowledge to maximise quality of service To be able to be cross-train in other departments to develop individual potential To comply with time keeping and attendance policies To comply with the company grooming and uniform standards Quality To ensure that guests receive an exceptional level of service and will want to return To ensure security procedures regarding guest valuables, departmental keys and float counts for car park tickets are strictly adhered to at all times. Bar duties, including setting up, replenishing of stocks, serving guests, cleaning tables and washing glasses. Setting up, preparation, service and clearing of breakfast including using the dishwasher and general cleaning and tidying. Public area maintenance including replenishing of shop area and toilet supplies, as and when needed Preparation of meeting rooms including meeting and greeting of clients, maintenance during the day and clearing after meetings. To comply with brand, hotel and company operating standards To be fully conversant with the Hotel policy on: Fire & Evacuation Security procedures Health & safety policy Personnel & Training procedures Profit To Participate in guest activities that promote the hotel product and its services To create and take advantage of sales opportunities in order to maximise hotel revenue To be fully aware of the hotel facilities and promote them whenever possible To answer telephones promptly and correctly to maximise business and minimise guest frustration To be consistently aware of the hotel's availability and sell rooms at the best possible rate To remain focused on sales and standards To maintain a high level of awareness of local competitors and trends General Comply with the company codes of conduct at all times Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries Understand your role and responsibilities in terms of the hotel Health & Safety Policy including completion of all mandatory training Familiarise yourself with emergency and evacuation procedures Understand your responsibilities with regards to security patrols and data protection legislation Proactively pursue all practices in line with Company environmental and energy saving initiatives Have a flexible approach to the hours you are required to work to meet the needs of the business. Work across all departments and carry out various duties as required, inclusive of cooking, cleaning and housekeeping assistance. Success Criteria Arrive for work at the correct time, in the appropriate uniform, making sure that it is in immaculate condition Display a positive attitude at all times Contribute to the department ability to achieve or exceed the budgeted revenue and control expenditure Meet targets on brand specific guest feedback surveys, guest recognition and loyalty enrollment Minimal guest complaints to be received Positively impact the volume of repeat business

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Hybrid – typically three days office-based and two days working remotely.Package is around £50k + Bonus + Benefits.We are working with a growing, multi-site organisation to recruit an experienced HR Partner to join its People and Culture team.This is a broad generalist role combining complex empl

Shropshire | Salary Commensurate with Experience + Genuine Growth Opportunity.Not every Quantity Surveying role comes with the chance to help build something.We're working with an ambitious and rapidly growing consultancy in Shropshire that is making waves across the construction and infrastructure

Exciting Leadership Role: Provost, India Branch Campus.India (with international travel and collaboration opportunities).Emeritus Education is dedicated to making high-quality, world-class education accessible and affordable.By partnering with top-tier universities, the Emeritus bridges the gap betw

Full remote working exciting career opportunity for a Senior Solutions Architect or Lead Solution Architect with strong eCommerce/Digital experience to support drive forward Solutions Architecture in the organisation, ensuring that technology solutions are well-designed, pragmatic and aligned to bus

Probabilistic Safety Assessment (PSA) Engineer.Competitive, dependent on experience.Please note: Due to the nature of this work, applicants must be eligible to obtain UK Security Clearance.Copello is working with a leading engineering organisation to recruit a (PSA) Engineer to join a growing nuclea

Our client is a growing international regulatory and product development consultancy supporting pharmaceutical and biotechnology companies globally.They provide strategic expertise across CMC, regulatory affairs, and product development, helping clients progress products from early development throu

Commercial Property Associate Solicitor - Guildford - Up to £65k + Benefits + Bonus.A well-established regional law firm is seeking an Associate Commercial Property Solicitor to join its growing team in Guildford.This is an excellent opportunity for a Commercial Property Solicitor to join a highly

We are looking for a highly experienced Health & Safety Manager to maintain the health & safety systems on site farms (Free Range/Central and Southern Farms) and actively promote health and safety awareness.We need someone to have a hands-on approach with the day to day responsibilities as well as b

Family Associate Solicitor (3–5 PQE) – Buckinghamshire – Up to £75,000 + Benefits.A highly regarded full-service regional law firm with a strong Thames Valley presence is looking to appoint a Family Solicitor / Associate in Buckinghamshire to join its growing team.This is an excellent opportu

A fantastic opportunity has arisen for a Credit Funds Paralegal to join one of the fastest-growing US law firms in the City.This elite US firm is seeking a driven Funds paralegal to join their highly regarded Funds team, based in their London office.This position offers a unique chance to work along

Playwire is hiring an Account Manager for our Partner Success Team.You will play a critical role in optimizing publisher accounts, overseeing partner onboarding, fostering strong client relationships, and ensuring the best possible results with our inventory.This multifaceted role encompasses addres

Job Title: Business Analyst Coach.Are you an experienced Business Analyst with a passion for coaching and mentoring others?.Join our client’s growing team as a.Business Analysts throughout their apprenticeship journey - from day one to completion.This is a highly flexible, remote-working role, ide

Depending on experience (discussed upon application).This is an excellent opportunity to join an established project team delivering significant highways project in Suffolk.We are particularly keen to speak with experienced Sub Agents who have a strong background in highways and drainage.Working clo

Looking for the next step in your career? Join Safer Sphere, a fast-growing, award-winning consultancy that is leading the way in construction safety.We provide expert CDM and Health & Safety services to a diverse and ever expanding range of clients across multiple sectors, ensuring projects are saf

Required for this luxury travel organisation.They are looking for a Japan and SE Asia expert who has sold luxury tailor made holidays to this countries.Salary around £45,000, OTE around £75,000, amazing benefits, home based.As the clients are mainly America they would like you to work Monday to Fr

International Consumer Goods Brand.Hybrid working – 3 days per week in the office / 2 days from home.Placed by Leon has partnered with an international consumer goods business to appoint a Head of Ecommerce.Reporting directly to the Managing Director, this is an outstanding opportunity to take own

We have an exciting opportunity for someone to join us as an HSE Specialist to work in a truly global environment, supporting health, safety and environmental (HSE) excellence across our Liquid Products terminals in Europe.Working closely with site managers and operational teams, you will play a key

Are you a commercially minded chef with a passion for creating innovative food products that delight customers and consumers alike?.This is an exciting opportunity to join a highly respected food business with a strong reputation for innovation, quality and service, developing products for a global

Remote Property Litigation Solicitor | Senior level (5+ PQE) | Legal 500 and award winning boutique | £75 - £85k | 2 days a month in-office in office.Role: Property Litigation Senior Solicitor – 5+ PQE.Location: Remote Working (2vdays a month in office).A progressive and friendly Legal 500 firm,

PRU Science Teacher – Newham – Immediate StartThis specialist Pupil Referral Unit in the London Borough of Newham is looking to appoint a motivated and resilient.Supporting pupils with SEMH needs and disrupted educational journeys, the school delivers a personalised curriculum that encourages cu

Legal 500 Firm | Hertfordshire | Competitive Salary + Excellent Benefits.An established and highly regarded.Hertfordshire is seeking an experienced and commercially minded.This is an outstanding opportunity for a qualified finance professional with proven legal sector experience to play a key role w