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At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels. Job Description We are looking for a curious, energetic, and motivated individual who wants to jump-start their sales career by building the foundation of what it takes to be a top sales performer. SDRs are driven and competitive people, who focus on generating and qualifying new business opportunities for our sales team. We are looking for hardworking employees to discover and pique the interest of VP & C Level executives. Successful candidates must have a strong work ethic, humility, and hunger to learn to be part of Quadient, and the drive to not only meet but exceed sales targets. Working closely with our Management team and our Senior Salespeople will give you the opportunity to develop and continue to develop your career in sales. You will learn from the best by working alongside the top performers on the sales team along with sales leadership. Self-motivated individuals looking to build a solid foundation in software sales are an ideal fit for this position. What You'll Do • Manage inbound leads and outbound targeted prospects, • Generate value for potential customers and booking product demonstration webinars and calls, • Managing prospect expectations and overcoming objections, • Reaching and exceed key performance indicators including calls scheduled, calls completed, qualified opportunities and deals won from your meetings., • Developing skills necessary for promotion into a full, closing role Qualifications • 1 year of SDR experience, ideally in a software setting, • Fluent German & English, • A strong interest in building a career in sales, • Curiosity and demonstrable evidence of professional and personal development, • Entrepreneurial mindset - eager to advance through clearly defined learning and earning paths, • Self-disciplined, organised and ambitious. Able to consistently hit daily and monthly objectives Additional Information Rewards & Benefits • Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle., • Endless Learning: Access global opportunities for growth through our 24/7 online learning platform., • Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program., • Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme., • Caring for Wellbeing: Access our complimentary employee assistance program for mental health support. Smart Work at Quadient At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together. Be yourself at Quadient Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice. We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law. People. Connected.

You are probably an existing Supervisor, Team Leader or an epic front of house team member ready to take their first step into management with a background in restaurants, bars, caf or coffee shops. Front of House Supervisor - Oldham. Competitions and incentives (like jetting off on an all expenses

We’re looking for an epic leader of people and standards driven operator to join our team as an Operations Manager .We’re open to applications from candidates in the Manchester region.This is a talent bank opportunity - We are always looking as we expand fast, so if you're ever thought about jo

You are probably an existing Supervisor, Team Leader or an epic front of house team member ready to take their first step into management with a background in restaurants, bars, caf or coffee shops. Front of House Supervisor - Didsbury. Competitions and incentives (like jetting off on an all expense

Description Working as a chef at Butlins gives you the opportunity to provide an amazing experience to our guests, wherever they choose to dine on our resorts. We offer a wide range of eateries including our onsite pub, buffets restaurants, an American Diner, our chicken restaurant and very own Papa John's pizzaria with menus designed to excite our guests. We truly believe that variety is the spice of life and in these roles, youll have the opportunity to develop and perfect your skills in a selection of kitchens with a variety of cooking styles. Youll work alongside other talented chefs and industry experts with access to a wide range of ingredients and varied menus. Experience in a role at a similar level is preferred, but not essential along with a willingness to work flexible hours, including evenings, weekends, and holidays to keep our venues turning over smoothly throughout the different breaks we offer to our guests. Key Responsibilities For our positions the one thing we look for consistently is a passion for delighting our guests and a fantastic get stuck in attitude. We are looking for candidates who are energetic and enthusiastic, high spirited and fun loving and who will understand their role and the value they can add to the guest and the team experience. We think our chefs at Butlins are something special and we know our guests love to keep returning to our restaurants as part of their holiday experience. About Butlin'sAt Butlins, were all about fun, excitement, and adventure by the bucketload! For over 80 years weve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things theyll say about working at Butlins is our culture! Were all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you arent afraid to Get Stuck In and where the team genuinely Cares For Each Other this could be the perfect fit for you. There has never been a more exciting time to join Butlins! JBRP1_UKTJ

Description The Productivity Manager is responsible for driving sustainable labour efficiency across resort operations. The role bridges central labour models and operational delivery, ensuring productivity improvements land on resort and are sustained over time. KPIs • Productivity and efficiency, • Payroll budgets, • Strong understanding of operational productivity principles, workforce planning and labour optimisation, • Knowledge of performance metrics, KPIs and data driven decision making, • Understanding of budgeting, cost control and financial performance management, • Experience of analysing labour models, scheduling efficiency and demand forecasting, • Knowledge of change management principles and continuous improvement, • Advanced excel data analysis capability, • Effective communication at all levels., • Ability to manage multiple priorities and adapt quickly to changing requirements., • Proven experience in productivity operations JBRP1_UKTJ

Description We are looking for reception team to join us to support our guest experience on resort. General Duties & Key Accountabilities Guest Arrival Experience • Welcome guests warmly on arrival, • Complete check in procedures efficiently, • Issue keys and wristbands, • Explain facilities and schedules Teamwork & Support, • Excellent customer service skills, • Reliable, punctual and self-motivated. JBRP1_UKTJ

Description About the role As Resort Safety Shift Manager you will be directly leading a team of Resort Safety (Security) Team Members for a large, complex holiday destination. Carrying out tasks on shift to ensure that the allocation of team is complete to ensure the maximum positive impact on guest experience in our venues, build and develop a positive relationship with the guests. You will support the team members during the shift to ensure that their workload is manageable, giving support when necessary and feeding back to Resort Safety Managers the areas of improvement, reviewing guest feedback supplied to them to understand areas in which our guests would value improvement. Requirements The successful candidate will hold an in-date valid SIA (Door Supervision) License, and full driving license (you will be required to drive company vehicles around resort). About You You must have knowledge of working in the private security industry. This role would ideally suit someone who wants to make the transition from either experienced Team Member or Supervisor who wants to take the first step into Management, or an security shift manager moving into the holiday industry. You should have previous experience in leading teams within a busy security or safety environment where a balance of quality and safety is important. You should be confident to direct and respond in any situation whilst delivering consistent brand standards. The ability to lead, motivate and engage your team, even at periods of high demand is important, as well as being able to manage multiple priorities and adapt quickly to changing requirements. The successful candidate will hold an in-date valid SIA (Door Supervision) License, and full driving license (you will be required to drive company vehicles around resort). PLEASE NOTE: Accommodation is NOT provided with this role. About Butlin'sAt Butlins, were all about fun, excitement, and adventure by the bucketload! For over 80 years weve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things theyll say about working at Butlins is our culture! Were all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you arent afraid to Get Stuck In and where the team genuinely Cares For Each Other this could be the perfect fit for you. There has never been a more exciting time to join Butlins! JBRP1_UKTJ

Description The Resort Fire Safety Manager role will aim to provide strategic leadership, professional assurance, and subject matter expertise to ensure effective fire safety management across each resort. The role will be accountable for maintaining compliance with statutory requirements, recognised standards, and internal policies, while supporting safe operations, capital development, and organisational risk management objectives. • Provide authoritative fire safety advice and assurance to Senior Leaders and Heads of Department, including leadership in the resolution of fire-related issues and incidents., • Ensure compliance with UK fire safety legislation, British Standards, Building Regulations, and applicable codes of practice across resort operations., • Act as the principal point of contact with the Fire & Rescue Service, enforcing authorities, insurers, and other external stakeholders on fire safety matters. Risk Assessment & Assurance, • Undertake, review, and monitor fire risk assessments across a diverse range of building types, ensuring risks are appropriately managed, documented, and actioned., • Undertake site-specific fire risk assessments support licensing requirements for caravan parks (where applicable), • Establish and maintain a structured programme of inspections, audits, and assurance activities, providing confidence to senior management. Systems, Assets & Performance Oversight, • Provide strategic oversight of fire safety systems and equipment, ensuring they remain operational, compliant, and effectively maintained., • Lead the monitoring, analysis, and mitigation of fire alarm performance, including unwanted fire alarm activations and system reliability trends., • Oversee the performance, competence, and compliance of external contractors delivering fire safety systems and services. Policy, Training & Competence, • Contribute to the development, implementation, and continuous review of company fire safety policies, procedures, and standards., • Provide management and assurance over fire safety training arrangements and drills, ensuring relevant personnel are competent and appropriately trained., • Promote a positive fire safety culture and consistent application of best practice across all resort teams. Capital Projects & Project Oversight, • Provide fire safety leadership for capital projects, including new builds, refurbishments, and alterations, ensuring fire safety principles are embedded from design through to delivery., • Advise on fire safety implications relating to building structure, fabric, services, and maintenance activities. Reporting, Leadership & Continuous Improvement, • Prepare and present periodic and annual fire safety performance reports, identifying key risks, trends, and strategic improvement opportunities for senior leadership teams., • Lead the identification, investigation, and resolution of fire safety non-compliances, ensuring effective escalation, corrective action, and learning., • Fire Safety Compliance, • Fire Evacuation Plans and Execution, • Continuous review of company fire safety policies, procedures, and standards., • Fire safety budget on BAU and capital spend, • Reduced incidents, • Diploma-level qualification (or equivalent) in Fire Safety., • Professional membership of a recognised fire safety body (e.g. Institution of Fire Engineers (IFE) or Institute of Fire Safety Managers (IFSM), at an appropriate grade) is desirable but not essential., • Demonstrable experience in fire safety management, preferably within the leisure, tourism, or hospitality sector but not essential., • Strong working knowledge of UK fire safety legislation, British Standards, Building Regulations, and relevant Codes of Practice., • Understanding of project delivery, budgetary control / constraints, and the commercial impact of fire safety decisions., • Strong communication and stakeholder engagement skills, with the ability to operate confidently at senior level., • Competent IT and communication skills for report writing and communicating with all tiers of employment and external bodies., • A team player, credible, proactive, and confident professional with a strong sense of ownership and accountability., • Highly organised with the ability to prioritise and manage risk., • Balanced decision-maker, capable of aligning compliance requirements with operational and commercial realities. JBRP1_UKTJ

Description To deliver a seamless, friendly and efficient arrival experience for guests, ensuring all check in procedures are completed accurately while creating a positive first impression of the resort. General Duties & Key Accountabilities Guest Arrival Experience • Welcome guests warmly on arrival, • Complete check in procedures efficiently, • Issue keys and wristbands, • Explain facilities and schedules Teamwork & Support, • Excellent customer service skills, • Reliable, punctual and self-motivated. JBRP1_UKTJ

Description About the Role We are looking for enthusiastic and passionate people to join our resort team at Butlins during our busiest periods throughout the year. We are currently recruiting team members to support our Easter Break. This is a great opportunity to gain experience in a fun and fast-paced environment while being part of a friendly team. Following the Easter period, and based on positive feedback and performance, there may be opportunities to continue working with us during other seasonal periods, including July to September, October and December. There may also be the possibility of all-year-round positions for the right candidates. If you enjoy working with people, have a positive attitude and would like to be part of a vibrant resort environment, we would love to hear from you. About You As a Resort Team Member, you will play a key role in delivering outstanding experiences for our guests by working across a variety of departments, ensuring high standards of service and helping our resort operate smoothly during peak demand. This is a varied and fast-paced operational role where no two days are the same, and you will be encouraged to get fully involved in all aspects of resort life. We currently have opportunities available within Lifeguard teams, Fairground, Sports, Bars and Quick Service and Restaurant operations. Working as part of a supportive and friendly team, you will receive full training and ongoing development to help you build confidence and gain the skills needed to succeed in your role. No previous experience is required, as full training will be provided. This role is offered on a fixed-term contract aligned to our busy seasonal periods, with the opportunity to explore longer-term career progression within the Butlins family. The role operates over seven days with shifts covering both weekdays and weekends, including evenings, therefore flexibility is essential. You will be able to discuss your availability in more detail during the application process. Live-in accommodation may be available for those relocating to the area, allowing you the option to stay on resort during the summer months, subject to terms and conditions. About Butlin'sAt Butlins, were all about fun, excitement, and adventure by the bucketload! For over 80 years weve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things theyll say about working at Butlins is our culture! Were all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you arent afraid to Get Stuck In and where the team genuinely Cares For Each Other this could be the perfect fit for you. There has never been a more exciting time to join Butlins! JBRP1_UKTJ

Description About The Job Were looking for a Head of Resort Safety to join our team at our Bognor resort! Responsible for the safety and security of all our Guests and Team Members within the Butlins resort and leading a team to manage a 24/7 operation. Always focused on giving our guests an amazing experience every time, we are looking for someone who is able to role model and coach effective problem resolution to the highest level and who is able to diffuse conflict situations in a professional and effective manner. Implementing safety protocols, risk assessments, and coordinating emergency response plans as well as conducting drills and exercises to test effectiveness of these plans is all part of the role. Strong communicating skills will be required to collaborate and liaise with external agencies, local law enforcement, fire departments, and other authorities to ensure effective coordination during any emergency situations. Ensuring that all legal & safety requirements are adhered to in the scheduling of team and external agency rostering and supporting the effective delivery and operation of licenced venues, cash handling/transportation and ratios of guests and team must be met, as well as the ability to manage budgets, including payroll and inventory. Managing a successful team, a passion for leading by example and inspiring others to deliver experiences that truly delight our guests is non-negotiable and youll thrive from ensuring your teams fulfilment at work. Regular 121s and PDP discussions will not only support team development and therefore careers with Butlins but will also hold the team accountable for their objectives. As with all roles at Butlins, no day will be the same and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority. About You We are looking for a passionate leader with exceptional knowledge and solid experience in security procedures and protocols. As well as techniques for de-escalating conflicts, managing difficult situations, and resolving disputes calmly and professionally. You will need to be able to set strategic direction for your team whilst also being happy to be involved in the day-to-day operations, working closely alongside your teams to manage any challenges that arise. An understanding of relevant laws and regulations related to the security industry, including the rights and responsibilities of security team members. You should have excellent communication skills and be confident engaging with teams at all levels. You should also have a curious mindset and not be afraid to challenge the status quo. About Butlin'sAt Butlins, were all about fun, excitement, and adventure by the bucketload! For over 80 years weve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things theyll say about working at Butlins is our culture! Were all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you arent afraid to Get Stuck In and where the team genuinely Cares For Each Other this could be the perfect fit for you. There has never been a more exciting time to join Butlins! JBRP1_UKTJ

Description About The Role Were looking for passionate people to join our Nursery Team here at Butlin's Bognor Regis. The Early Years Practitioner will be responsible for being a key worker and participating with planning, organisation and operation within the room. The Early Years Practitioner will also be responsible for providing a stimulating and varied programme of play alongside other team members, ensuring the safety and well-being of children at all times and working alongside the Nursery Leadership team to deliver a consistent Parent/Carer/Childrens experience & team experience whilst delivering the key responsibilities & compliance of the Butlins Little Learners Day Nursery. We provide an exciting and wide-ranging activity programme and understand and respect the need for consistency of care in our Nursery. You will assist in providing a safe, supportive and caring environment to ensure that all aspects of each individual childs development are given full consideration via monitoring and implementing sufficient safeguarding policies. You will be proactive in the process of activity planning, child observation and development records on a regular basis, as well as be involved in developing and delivering a stimulating and creative atmosphere within the Nursery providing a wide activity programme for nursery sessions. Key Responsibilities You should have strong knowledge of the statutory requirements for Safeguarding and Early Years Foundation Stage curriculum along with a caring and nurturing attitude towards children with excellent verbal and written communication skills. This permanent role has typical working hours covering 40 hours per week Mon-Fri between the hours of 8.15am and 5.45pm and is paid fortnightly. A Level 3 qualification in Childcare is desirable for this role however this would also be suitable for someone with a Level 2 qualification wanting to progress their career with us. About Butlin'sAt Butlins, were all about fun, excitement, and adventure by the bucketload! For over 80 years weve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things theyll say about working at Butlins is our culture! Were all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you arent afraid to Get Stuck In and where the team genuinely Cares For Each Other this could be the perfect fit for you. There has never been a more exciting time to join Butlins! JBRP1_UKTJ

Description About the Role Our trainee lifeguards are on hand to ensure our guests are having a great time as well as keeping safe in the pool, rapids and on the flumes in our Splash Waterworld! Our guests safety is our biggest priority so this role requires superb attention to detail whilst also interacting with our guests and providing exceptional customer service. You will promote and run poolside activities; creating memorable experiences for our guests. If you have a previous lifeguard qualification that's also brilliant, but we will also put you through your NPLQ course, giving you all the training you need to start your career in lifeguarding. Typical working hours for this full time role cover 35 hours per week with a variety of shifts available each day with Tuesday, Wednesday and Thursday availability of importance. During our big weekender breaks, you may be requires to support our Bars department, think of the extra skills and potential new friends you might make with this role! Therefore you will need to be aged 18 or over. Our business is open 7 days a week and therefore flexibility, reliability and punctuality are all essential, as you will form an important part of a team. Live in accommodation may be available for those aged over 18 and relocating to the area. About You We are looking for enthusiastic individuals who have a natural ability to engage and relate with a wide range of people. You will need to be a strong swimmer with fantastic attention to detail to ensure you can monitor the pool at busy times. If you have a previous lifeguard qualification, we would love to hear from you. However, we are also happy to support you with gaining your NPLQ, fully-funded with us too! You will work alongside a great team but there will be times where you are supervising areas independently. About Butlin'sAt Butlins, were all about fun, excitement, and adventure by the bucketload! For over 80 years weve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things theyll say about working at Butlins is our culture! Were all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you arent afraid to Get Stuck In and where the team genuinely Cares For Each Other this could be the perfect fit for you. There has never been a more exciting time to join Butlins! JBRP1_UKTJ

Description To support the Entertainment HOD in the overall success and consistent development of the entertainment experience, professional performers, operation and delivery, ensuring shows, live events and resort activations are delivered safely, on time, to brand standard and within budget. The Production manager will focus on developing individual and collective skills and improving performance standards across productions and performance interactions. Achieved by maintaining high standards of delivery and team member effectiveness whilst adhering to all company best practices and legal requirements. To plan, deliver and manage all production elements across the resorts entertainment and event programme, alongside the Redcoat Manager and the Technical Manager. The role leads the production and wardrobe teams while working cross-functionally to create high-quality guest experiences. KPIs • Improved Guest Experience, • Improved ENPS., • Improved NPS., • Reduction in LTO., • Consistent delivery as directed / planned., • Team Leadership, • Lead, develop and manage the production teams, being accountable for all on stage and off stage product that involves direct reports., • Support recruitment, rehearsal planning, onboarding and training of production team and Wardrobe., • Consistently evaluate the quality of entertainment product and its delivery in all areas, whilst focussing on the Performance teams and wardrobes, collective and individual delivery. Prepare regular and specific feedback from viewed performances. These reviews will support and frame the One to Ones and performance reviews for each individual that this role will be responsible for, • Create rotas to ensure appropriate coverage across all venues and show times, and fairness in balance of track count and management through rotas., • Develop and implement a robust understudy programme to ensure all shows happen regardless of injury or illness to team members. This should also play a part in succession planning for team development and agreed with central Head of entertainment casting and team development., • Regular communication and team meetings with the Cast Captains and Wardrobe team for general information updates., • Responsible to uphold the Team performance cycle of catch ups, including one to ones, Performance reviews and Upon Request catch ups., • Manage performance, absence, conduct and development within the team., • Promote a collaborative and inclusive team culture., • Health, Safety & Compliance - Ensure all productions comply with H&S legislation and internal policies., • Oversee risk assessments, safe systems of work and equipment checks. Be accountable for the safe delivery of all tasks within the roles of the performers and wardrobe teams., • Lead incident investigations and implement corrective actions where performers / wardrobe teams are involved., • Support sessions / upskilling workshops, and any Butlins Big Weekends or events that the performance team and wardrobe take part in., • Support the Redcoat Manager and Assistant Manager with the shaping of the Redcoat talent and continuously looking at ways to develop them through training and opportunities., • Support the communications and check ins of the Self-employed actors. (Rostas and collating invoices), • Responsible for the visiting artists involved in any Butlins Productions / collaboration shows. Including the Resort Puppeteers., • Supporting the resort for visiting artists and brands on the on-resort wellbeing., • Oversee the end-to-end delivery of entertainment productions, live shows, seasonal events and special activations., • Manage production schedules, rehearsal timelines and technical requirements., • Ensure all shows and events meet brand, quality and guest experience standards and are delivered as directed., • Collaborate with Technical Manager to ensure staging, lighting, sound, AV, Props, costumes and set requirements meet the production standards set out in the technical rehearsals., • Troubleshoot live production issues and ensure seamless delivery. Supporting and working with Stage Managers for consistent quality of delivery., • Support new show or performance team installs, and seasonal programme changes. Planning & Resource Management, • Plan production resource requirements aligned to occupancy and programme, working with the Entertainment Co-ordinator., • Manage budgets for production, equipment and maintenance as required., • Monitor Costumes and props and their upkeep., • Work with central teams or suppliers on equipment and show assets., • Support resort-wide events and peak period planning. Support Entertainment HOD with resort wide communications of all entertainment product where required., • Liaise with external suppliers, touring acts and contractors., • Communicate clearly with senior leadership on risks, performance and delivery., • Ensure guest feedback relating to shows/events is reviewed and acted upon., • Support cast captain and the development of their knowledge and skills., • Supporting with the recruitment and casting of performance teams as required., • Ensure that all entertainment areas and performance areas are kept safe, clean and presentable always., • Attending and participating in all relevant internal and external meetings in connection with the responsibilities of the role., • Gain feedback from guests on entertainment experiences provided within the resort offer. Act on guest queries and feedback in the interest of the guests and the operation., • Helping to maximise income within the resorts by interpreting and acting upon the daily financial results, • Consistently evaluate entertainment to identify any income or productivity opportunities, • Strong people skills and knowledge of live production environments., • Previous demonstratable experience in a leadership role within entertainments and performance, • Previous experience of managing an operation where speed is important whilst still maintaining high levels of guest experience and high quality., • Demonstratable experience of creating and leading development programmes & improving performance standards, • Ability to effectively lead, motivate and engage team, even in times of high demand and under pressure of a live entertainment environment., • Ability to communicate effectively at all levels. JBRP1_UKTJ

Description The Guest Resolution Supervisor is responsible for supervising the Welcome Team, ensuring an exceptional arrivals and day-visit experience, and acting as the on-resort point of contact for escalated guest issues throughout the day and evening. You will resolve issues that cannot be completed centrally, coordinate accommodation actions, and ensure all escalated tasks from the Central Team are owned, completed and closed-off to a high standard. You will: Lead and supervise the Welcome Team ensuring consistent delivery of the arrival, check-in and day-visit experience. Respond to escalated guest issues from Central Guest Services, owning the full resolution process. Coordinate accommodation tasks to resolve guest problems outside of changeover days Act as the evening point of contact for guest problem-solving across resort. Maintain high levels of guest satisfaction through fast, empathetic and solution-focused response. Ensure clear communication, accurate logging on PRiME, trackers and handovers. General Duties & Key Accountabilities Welcome Experience, Arrivals & Day Visits Leadership Supervise the Welcome Team to ensure fast, friendly and efficient guest arrivals and check-ins. Oversee queue management, signage, flow and peak-time support. Support the Day Visits operation, ensuring smooth entry, information provision and problem resolution. Deliver on-the-day solutions for guests arriving with booking issues, upgrades or unresolved queries. Ensure the Welcome Area is always staffed, guest-ready and equipped. Escalated Guest Problem Resolution (On-Resort Ownership) You will own and resolve issues escalated from Central Guest Services including: Lost Property (On-Resort & Post-Break) Coordinate left in unit recovery with Accommodation teams. Review central lost property spreadsheets and contact guests to reunite or arrange postage. Key Card & Accommodation Access Issues Carry the duty phone and coordinate let-ins or arrange team attendance. Communicate updates back to Central Team Leader. Accommodation Moves / Inspections / High-Priority Issues Contact guests regarding approved moves. Chase guest jobs that are overdue our SLAs Goodwill & Complaint Escalations Make local decisions on goodwill gestures within agreed limits. Resolve escalated restaurant, activities, venues or add-on issues once passed from central. Update PRiME and close the loop with guests. Wristband Issues, Replacements & Local Payments Take payment for re-issue charges and distribute replacement wristbands locally. Health & Safety, Emergency and Behaviour Calls Attend or coordinate the correct team response for H&S escalations. Support Accommodation/Safety with behaviour escalations requiring intervention. Action infestations escalated from central (inspection, move requests, follow-up). High-Risk SOP Escalations Attend rooms or locations as required Coordinate with Resort Safety and follow SOP protocols. Illness / Norovirus Processes Complete relevant paper work and update PRiME. Contact guests to advise on isolation or departure instructions where required. Accidents / First Aid / Emergency Services Support Coordinate completion of accident forms and ensure first aid have attended Accommodation Task Coordination Assign jobs to team members for: • Keycard issues, • Inventory needs, • Recleans, • Guest moves, • Any other guest related need Evening Resort Coverage Act as primary guest-resolution contact across resort during evening hours. Make proactive patrols of common areas, identifying and resolving guest issues early. Provide real-time communication to management for significant issues. Team Leadership, Culture & Development Lead, coach and direct the Welcome Team and any allocated evening resolution staff. Deliver daily briefs, shift expectations and service standards. Monitor service levels, guest interactions and queue performance. Provide real-time feedback and ensure all team members understand the guest journey. Role-model Butlins Values and Leadership Behaviours at all times. Operational Excellence, Safety & Compliance Ensure all processes relating to incident handling, escalation and PRiME logging are followed. Maintain full compliance with H&S, accident reporting, safeguarding, data protection and emergency SOPs. Ensure the duty mobile is managed professionally with timely response and clear communication. Complete daily checks of Welcome areas and operational readiness. Collaboration & Communication Work closely with Central Guest Services to complete escalated cases quickly and accurately. Maintain strong relationships with Accommodation, Facilities, Resort Safety, Entertainment and F&B teams. Provide clear handovers to management for unresolved evening cases. Update trackers, PRiME notes and follow-up logs to ensure accuracy and transparency. Experience & Qualification Requirements Experience in guest-facing roles within hospitality, tourism, leisure or customer service. Strong problem-solving skills with the ability to stay calm under pressure. Confidence supervising a team and leading from the front. Ability to resolve complaints empathetically while maintaining standards. Experience working with multiple departments and managing stakeholders. Strong written and verbal communication skills. Competency using digital systems (trackers, PRiME, radios, handhelds, booking systems). Ability to work evenings, weekends and peak periods. About Butlin'sAt Butlins, were all about fun, excitement, and adventure by the bucketload! For over 80 years weve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things theyll say about working at Butlins is our culture! Were all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you arent afraid to Get Stuck In and where the team genuinely Cares For Each Other this could be the perfect fit for you. There has never been a more exciting time to join Butlins! JBRP1_UKTJ

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JOIN THE CHOPSTIX REVOLUTION as Team Member!.EMBARK ON AN EPIC JOURNEY WITH CHOPSTIX - WHERE FLAVOUR MEETS FUN!.Are you ready to spice up your career in a dynamic and rapidly expanding business? If you have a passion for delivering exceptional customer service and the skills to build an extraordinar

Ideal Health are currently looking for accredited Epic Analysts for a long-term contract (2 years) to support a large-scale EPR (Electronic Patient Record) implementation on a hybrid basis. Supporting implementation, optimisation, and maintenance of Epic modules. Proven experience with relevant Epic

A leading healthcare software provider is looking for a Senior Technical Services Analyst to assist clients with Epic’s healthcare software. Candidates should have a Bachelor's degree, over 2 years of technical support experience with Epic software, and relevant certifications.

A leading healthcare institution in Greater London is seeking a Senior Configuration Analyst to enhance their Epic electronic patient record system. Candidates should have experience with Epic applications and be proficient in managing configuration changes in a live environment.

This is a 6-month fixed term position underpinned by key outcomes and deliverables working very closely with the EPIC and clinical coding team to ensure a collaborative and joined up approach to system developments and front-end data capture. The ability to work directly with clinical teams in the c

EPIC JOB + EPIC BENEFITS = EPIC LIFE. Epic Games is seeking an Anti-Cheat Analyst to help protect the integrity of Fortnite and other games supported by Epic’s anti-cheat systems. At the core of Epic’s success are talented, passionate people.

Too many computers and too few carbon-based life forms.We are looking for interesting people to join our dynamic team of happy and talented humans.If you are looking for a company that provides more than just being a number and want to grow and be offered the opportunity to expand your knowledge, th

Epic offers comprehensive benefits, including private medical insurance and a robust mental well-being program.

AI & Blockchain Innovation Intern (Bali).Bali, Indonesia (On-site only).Unpaid Internship Role Overview.Embark on a journey to explore the fascinating and rapidly evolving intersection of blockchain and artificial intelligence within the vibrant and innovative EX Venture ecosystem.This role is desig

A leading cancer care provider in the UK is seeking a Senior Configuration Analyst to join their Digital Health Epic Connect Team. You will support and enhance the Epic electronic patient record system, focusing on improving outpatient clinic efficiencies. Candidates should have Epic application cer

A leading game development company in Greater London is looking for an Engineering Lead to manage the Data Interfaces team.This role involves mentoring a high-performing group and collaborating with various stakeholders to maintain a scalable data platform.Candidates should have over 3 years of expe

A company specializing in AI-integrated renewable energy is offering an unpaid internship for AI & Electrical Engineering Intern in Bali, Indonesia.The role involves designing machine learning models, refining predictive algorithms, and conducting research on advanced AI techniques for energy optimi

A tech company is offering an Engineering Internship in Bali for aspiring engineers.The role involves designing, developing, and maintaining applications across different engineering fields.Participants will work closely with cross-functional teams and gain practical experience in a vibrant internat

Epic Build/Implementation experience with a focus on Epic Willow, Ambulatory, Compass Rose, and/or Bridges. Maintain and expand Foundation Health’s Epic Integration Playbook, proactively identifying changes in Epic’s upgrade cycles that may impact our integration points. Epic certification in on

Epic software, including supporting customer(s) through an Epic software go‑live and a version upgrade, and completing the associated testing. We are looking for Senior Technical Services Analysts for Epic’s software in connection with the implementation and maintenance of Epic’s integrated su

This role involves working on healthcare integrations, specifically with Epic EHR and InterSystems HealthConnect.

A prominent NHS Trust in London is seeking an EHR Optimisation and Benefits Lead to oversee a team dedicated to enhancing Epic workflows.

Ideal candidates will have NHS experience and a background in healthcare integration tools such as Epic Bridges.

A leading NHS trust in London is seeking an Integration Engineer to develop and support clinical system integrations.This role requires strong communication skills and the ability to manage multiple projects.The successful candidate will be responsible for overseeing integration interfaces and ensur

A prestigious NHS trust in Greater London seeks healthcare and administrative professionals for its Electronic Health Record (EHR) team.The role involves analyzing processes, modifying the EHR system, and providing end-user support.Candidates should understand NHS inpatient services and have enthusi

AI & Some Marketing Intern (Bali).Bali, Indonesia (On-site only).Join EX Venture to be at the vanguard of revolutionizing marketing through artificial intelligence.This role is meticulously designed for a creative, analytical, and forward-thinking individual who is not just passionate about social m

Epic Games offers a competitive benefits package covering healthcare, wellness programs, and more, fostering a collaborative and inclusive work environment.

A leading healthcare provider is seeking a Senior Configuration Analyst to enhance their Epic electronic patient record system. Candidates should have experience with Epic applications and a commitment to improving cancer care through innovative digital solutions.

EPIC JOB + EPIC BENEFITS = EPIC LIFE. At the core of Epic’s success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment.

A leading gaming company in London is seeking a Lead Level Designer to join their EVE: Vanguard team.This position involves leading a team of level designers, which includes mentoring, designing engaging game levels, and collaborating across disciplines to enhance player experience.Ideal candidates

A leading game development company in Greater London seeks a Senior Language Programmer to work on the Verse programming language and its integration with the Unreal Engine.Candidates should have a strong background in C++ and software programming principles.The role offers an opportunity to influen

A global tech company is seeking an enthusiastic AI & Sales Intern for an unpaid internship based in Bali.The intern will contribute to the design and development of AI-driven sales systems, applying predictive analytics and CRM automation to enhance efficiency.This internship offers hands-on experi

A pioneering healthcare technology company is looking for an Implementation Manager - Epic Specialist to lead seamless EHR integrations. Ideal candidates will have strong experience with Epic systems, a proven track record in EHR implementations, and the ability to navigate complex technical environ

We are looking for experienced Senior Interfaces Analysts for Epic's software in connection with the implementation of Epic's integrated suite of healthcare software. You will provide analysis for, expertise in, and technical assistance with the creation and maintenance of an electronic data interch

AI & Electrical Engineering Intern (Bali).Bali, Indonesia (On-site only).Work at the cutting edge of sustainable technology on AI-integrated energy systems, with a primary focus on predictive maintenance, smart grid optimization, and the seamless integration of renewable energy sources within EX Ven