Evening customer service jobs in CrawleyCreate job alerts

Love being on the move and interacting with people from all walks of life? Proud to deliver quality goods on time and put a smile on thousands of faces every week? Join Ocado Logistics where there are bags of possibilities. It's our mission to provide an outstanding customer experience. Whilst others might call you delivery drivers, here at Ocado Logistics our Customer Service Team Members play a vital role, delivering top quality products on time and in an efficient manner. You’ll be out on the road whatever the weather, but you’ll never have to fight over the radio station, and you can sing along as loud as you like! In return, we use our automated technology to pre plan your route and pre-load your van! Everyone likes their groceries at different times, so our working patterns will involve evenings and weekends in addition to weekdays - so on top of your base pay you will receive premiums that will increase your average hourly earnings to £14.28 per hour. You can also stack your earnings further with enhanced overtime to fund those special occasions! All your breaks are paid, meaning for every minute at work you get paid. That’s a great deal! (Everyone’s shifts will vary but more information is included at the bottom of this advert to help you understand what that might look like.) Whilst a safe working environment goes without saying, we offer a shopping list of perks that you can tailor to suit your lifestyle, including: • Company pension of up to 7% matched contributions after just 3 months, • An enhanced digital health and wellbeing service, including virtual GP appointments, for you and your dependents, • Hundreds of high street shopping, entertainment and restaurant discounts, • Life insurance coverage from day one of employment, • 15% off your weekly shop with Ocado.com, • Loads more voluntary benefits such as dental and travel insurance at a discounted price, • Career progression – if you suddenly decide that being a driver isn’t for you, there’s plenty of opportunity for progression, as 87% of our salaried roles are filled by internal colleagues! So what do we need from you? You don’t need any previous experience to join our good-natured team, just bring yourself and a positive attitude, and our amazing training team will do the rest! But you will need the following Driving Licence Requirements: • Full UK or EU driving licence., • Minimum of 6 months driving experience (12 months experience is desirable)., • Maximum of 6 penalty points., • No driving disqualifications in the past 5 years. Some deliveries involve the handling of alcohol products, so you must be over 18 to apply. As this is a customer facing role, good communication skills are also essential. How to apply: • Fill in an online application - there is no CV needed!, • Our friendly recruitment team will get in touch to conduct an Online Licence Check and Right to Work Checks., • You will be invited to take a tour of the site, giving you the opportunity to meet the team for a question-and-answer session, • We will run a Disclosure Barring System check (DBS)., • Once all checks are completed, you will be offered the role and your career with Ocado Logistics will start! Contract Type: Permanent Contract Hours: 40 hours (including paid breaks) Contracted days: You will be required to work any 5 days out of 7 working 8 hour shifts, and will be provided with further information during pre-boarding. Shifts: AM & PM. You may start as early as 05:30 in the morning, and can finish as late as 12:00 (midnight). Please check your commute time prior to applying. You will receive your shift rota up to 13 weeks in advance. Pay Structure: The position is lunar paid. This means you will be paid every 4 weeks according to a monthly schedule. Please take this into consideration when applying. Hourly Pay Rate: Monday to Saturday (Basic Rate) £13.77 Evening Premium (from 6pm) £1.12 Sunday Day Premium £1.38 Sunday Evening Premium £2.61 Overtime rate Monday to Saturday (Day Shift) £17.21 Overtime rate Monday to Saturday (Evening Shift) £18.33 We are proud to prioritise inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for people with disabilities. So, whatever your background or story, you’ll find a home at Ocado Logistics.

Love being on the move and interacting with people from all walks of life? Proud to deliver quality goods on time and put a smile on thousands of faces every week? Join Ocado Logistics where there are bags of possibilities. It's our mission to provide an outstanding customer experience. Whilst others might call you delivery drivers, here at Ocado Logistics our Customer Service Team Members play a vital role, delivering top quality products on time and in an efficient manner. You’ll be out on the road whatever the weather, but you’ll never have to fight over the radio station, and you can sing along as loud as you like! In return, we use our automated technology to pre plan your route and pre-load your van! Everyone likes their groceries at different times, so our working patterns will involve evenings and weekends in addition to weekdays - so on top of your base pay you will receive premiums that will increase your average hourly earnings to £14.28 per hour. You can also stack your earnings further with enhanced overtime to fund those special occasions! All your breaks are paid, meaning for every minute at work you get paid. That’s a great deal! (Everyone’s shifts will vary but more information is included at the bottom of this advert to help you understand what that might look like.) Whilst a safe working environment goes without saying, we offer a shopping list of perks that you can tailor to suit your lifestyle, including: • Company pension of up to 7% matched contributions after just 3 months, • An enhanced digital health and wellbeing service, including virtual GP appointments, for you and your dependents, • Hundreds of high street shopping, entertainment and restaurant discounts, • Life insurance coverage from day one of employment, • 15% off your weekly shop with Ocado.com, • Loads more voluntary benefits such as dental and travel insurance at a discounted price, • Career progression – if you suddenly decide that being a driver isn’t for you, there’s plenty of opportunity for progression, as 87% of our salaried roles are filled by internal colleagues! So what do we need from you? You don’t need any previous experience to join our good-natured team, just bring yourself and a positive attitude, and our amazing training team will do the rest! But you will need the following Driving Licence Requirements: • Full UK or EU driving licence., • Minimum of 6 months driving experience (12 months experience is desirable)., • Maximum of 6 penalty points., • No driving disqualifications in the past 5 years. Some deliveries involve the handling of alcohol products, so you must be over 18 to apply. As this is a customer facing role, good communication skills are also essential. How to apply: • Fill in an online application - there is no CV needed!, • Our friendly recruitment team will get in touch to conduct an Online Licence Check and Right to Work Checks., • You will be invited to take a tour of the site, giving you the opportunity to meet the team for a question-and-answer session, • We will run a Disclosure Barring System check (DBS)., • Once all checks are completed, you will be offered the role and your career with Ocado Logistics will start! Contract Type: Permanent Contract Hours: 40 hours (including paid breaks) Contracted days: You will be required to work any 5 days out of 7 working 8 hour shifts, and will be provided with further information during pre-boarding. Shifts: AM & PM. You may start as early as 05:30 in the morning, and can finish as late as 12:00 (midnight). Please check your commute time prior to applying. You will receive your shift rota up to 13 weeks in advance. Pay Structure: The position is lunar paid. This means you will be paid every 4 weeks according to a monthly schedule. Please take this into consideration when applying. Hourly Pay Rate: Monday to Saturday (Basic Rate) £13.77 Evening Premium (from 6pm) £1.12 Sunday Day Premium £1.38 Sunday Evening Premium £2.61 Overtime rate Monday to Saturday (Day Shift) £17.21 Overtime rate Monday to Saturday (Evening Shift) £18.33 We are proud to prioritise inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for people with disabilities. So, whatever your background or story, you’ll find a home at Ocado Logistics.

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular. This role is fully remote, offering you flexibility to work from anywhere within the UK. As a Sr. Customer Support Specialist reporting directly to a Manager of Support, you'll play a pivotal role on Olo’s Customer Support team. Your work will directly impact our Key Performance Indicators (KPIs), uphold our customer and partner relationships, and support other Oloites in their work with customers. Your primary focus is working within the support queue to resolve issues and answer questions on tickets that are assigned to you. You'll handle the increasingly complex tickets that are escalated to you, and leverage your specialized skillset on Olo’s products and services to resolve them. At times, you may mentor newer team members as they learn how to resolve tickets assigned to them, and may advocate for improvements to our products, and also to Customer Support operations that are managed by Support leadership and CX Operations. • Independently diagnose increasingly technical issues using your analytical thinking skills and specialized training to efficiently and effectively resolve them., • Respond to customer inquiries and escalations through phone calls and written interactions on tickets while meeting key performance indicators (KPIs) including Customer Satisfaction (CSAT) scores, Service Level Agreements (SLAs), and other efficiency metrics., • Escalate tickets to increasingly technical resources, either within Support, Product, or Engineering to ensure troubleshooting and root cause analysis outside of your control is effectively routed and efficiently resolved. Manage customer communication and closure accordingly., • Recognize recurring patterns in customer issues and advocate for improvements to CX Operations and Support Leadership., • Participate in retroactive issue reviews and root cause analyses led by Support leadership or Operations. Independently manage ticket hygiene, and administrative tasks to maintain high quality support operations and performance. • At times, collaborate across the Support team to resolve tickets in escalated queues., • Share knowledge gained from resolving difficult problems with the team to continuously improve support capabilities and documentation across all tiers., • May provide informal mentoring and guidance to newer team members, sharing best practices and product knowledge that helps them grow., • Operate independently across shifts and serve as a senior point of reference for peers on complex tickets., • Minimum 2+ years of experience owning complex customer problems end-to-end and learning new systems quickly. Relevant backgrounds include technical support, customer success, implementation, IT, QA, restaurant operations, or other roles requiring strong troubleshooting and customer communication. Direct experience with online ordering, payment integrations, POS systems, or marketing automation preferred., • Proficient with diagnostic and troubleshooting tools (e.g., Postman, Sumo Logic, system logs, remote session tools) to read error messages and investigate complex technical issues., • Working knowledge of customer support ticketing systems (e.g., Zendesk, JIRA) and proficiency in utilizing advanced features, including workflows and automations., • Experience contributing to internal knowledge bases and documentation., • Strong written and verbal communication, including the ability to translate technical concepts for non-technical audiences and collaborate effectively across different teams., • Genuine investment in customer outcomes, with the patience and judgment to work through complex issues alongside brand operators., • Ability to work traditional and non-traditional shifts or be on-call, as business needs arise. Our Support team is available to our customers 7 days a week., • Including evening, weekends, and holidays, • Shifts may also be subject to change over time, • Comfort using AI tools to work more efficiently. Olo is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 800 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com. _ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Join our team and enjoy the many benefits of working for Sandman Hotel Group, privately-owned hospitality company, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement. If you are looking for a future career in hospitality, then the Sandman Hotel Group is for you. The Hotel Night Auditor will be responsible for conducting a nightly audit, balancing and consolidating departmental ledger accounts, preparation of various hotel operating reports. They are required to work through the night shift on the front desk. • High School Diploma, G.E.D. or equivalent, • Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management preferred, • Experience in all aspects of customer service and people management, • Strong working knowledge of hospitality industry principles, methods, practices, and techniques, • Strong working knowledge of accounting practices and principles, • Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required, • Exceptional conflict resolution, negotiation, and objection handling skills, • Able to respond quickly in a dynamic and changing environment, • Able to build and maintain lasting relationships with corporate departments, key business partners, and customers, • Knowledge of cost analysis, fiscal management, and budgeting techniques, • Able to effectively communicate both verbally and in writing, • Maintain an inventory of vacancies, reservations and room assignments, • Register arriving guests and assign rooms, • Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints, • Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems, • Present statements of charges to departing guests and receive payment., • Hotel security, • Post all daily room and outstanding charges., • Take over from the evening cashier, checking and accepting float and takings., • Accept revenue and floats from restaurant cashiers, ensuring that these are securely locked away., • Accept and lock away keys from various departments., • Prepare Credit Card/Charge Card summaries and post to DAB's account., • Maintain a high standard of personal hygiene and appearance., • Prepare and serve night menu room service items., • Cleaning of bar and restaurant areas., • Excellent customer relations., • Must have time-management skills., • Adaptable to change and be able to handle multiple priorities under pressure., • Eager and focused to exceed guest expectations. We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work. • 28 days holiday per annum, • Additional Holiday with length of service milestones, • Flexible schedule, • Pension, • Free Parking whilst on shift, • Rewards and recognition, • Growth opportunities, • Dedicated Training Programme, • Team, Friends and Family Hotel rates, • Up to 40% of food discounts, • Referral Bonus starting at £250, • X3 complimentary nights stays to use in the UK, Ireland or North America, • Education & Skills Development Reimbursement program, • All Northland United Kingdom & Ireland team members are eligible for their brands specific perks in North America Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants areencouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in UK to apply. #J-18808-Ljbffr

POST: PUBLIC PROTECTION & ENFORCEMENT MANAGER POST NO: EN260 DIVISION: COMMUNITY SERVICES SCALE: M • 37 hour working week including evening and weekend working as part of normal conditions of service., • Authorised evening committee attendance qualifies for time off in lieu of overtime payment., • Lieu time may be accumulated for other authorised additional hours worked. This must be taken within one month and any lieu time outstanding after that period will be discounted., • Satisfactory clearance of a Basic Disclosure and Barring checks will be a condition of employment., • Essential User Car allowance (currently under review), • The period of notice is two calendar months., • This is a politically restricted post for the purposes of the Local Government and Housing Act 1989., • The postholder is therefore unable to take part in political activity as defined in current regulations published by the Secretary of State., • Full current UK driving licence will be a requirement of the role. RESPONSIBLE TO: HEAD OF COMMUNITY SERVICES RESPONSIBLE FOR : Principal Environmental Health Practitioners, Team Leader, Health Safety & Licensing, Environmental Health Technical Coordinator, Community Wardens Manager, Parking Services Manager Contribute to the health, wellbeing and safety of residents and the wider community through the delivery of a portfolio of key statutory and non-statutory public protection and other related services. This will be achieved through an appropriate balance of prevention and enforcement approaches in response to strategic and operational priorities. To manage and develop all functions within the Public Protection and Enforcement Service that contribute to the health, wellbeing and safety of our community in accordance with statutory requirements and in keeping with Divisional/Council policies and objectives. These functions include environmental health, licensing, health & safety, community wardens, parking services, community safety. Act as the Council’s lead Officer on Public Protection matters Exercise Proper Officer functions assigned to the post a) Be the Council’s Lead Officer on all Public Protection matters and exercise the Proper Officer functions and delegated powers assigned to the post in accordance with the Council’s constitution. b) Produce and deliver strategy and policy relating to services within Environmental Health, Licensing, Parking Services and Community Warden Teams, ensuring these meet the Council’s statutory obligations and the needs and expectations of the Council, its Members, residents, partners and stakeholders. c) Work with your officers to continuously assess and reassess the needs of the residents of the Borough with regards to Environmental Health, Licensing, Parking Services and Community Warden services, using appropriate business analysis tools as appropriate, as well as consultation with ward members, residents, partners and the voluntary sector on service proposals. To be responsible for the development and defining of services to increase compliance with food safety, health and safety, and licensing law and ensure the Council meets its duties concerning pollution control and port health matters. d) Support the Community Services Manager and other internal colleagues to develop and sustain strong and effective Community Safety partnerships and contribute to the development and delivery of related strategic plans and policy. e) Work in partnership with CBC teams, Sussex Police and other agencies to implement strategic Community Safety plans through effective operational responses across the borough. f) Oversee the management of the Community Warden Service, ensuring the team deliver against their purpose and maintain Sussex Police accreditation. g) Oversee the management of the Parking Service, ensuring the team deliver against their purpose and fulfil contractual obligations with WSCC to provide an on street parking service, as well as CBC’s ‘off street’ parking portfolio. h) Maintain technical, legal and operational knowledge of Public Protection and enforcement and other associated areas of work in line with business requirements. i) Ensure that Members, Corporate Management Team and involved parties are kept fully informed of sensitive, political, controversial or policy issues j) Ensure continuous service delivery improvement and identification of new opportunities to maximise service effectiveness, efficiency and income. k) Responsible for the management and leadership of direct reports, including their motivation, discipline, personal development and welfare. Provide a visible presence and empower all staff to use their own initiative in decision making. l) Accountable for all capital and revenue budgets within your service area. m) To carry out such duties as the line manager may, from time to time reasonably require. n) To carry out all duties in accordance with relevant legislation, Council policies, procedures and standards o) To actively promote the Council’s Corporate Equality Statement and demonstrate the standard of conduct which prevents discrimination taking place. p) To ensure full compliance with the Health and Safety at Work Act 1974, the Council’s Health and Safety Policies and Procedures and all locally agreed safe methods of work. q) To share the council’s commitment to safeguarding and promoting the welfare of children, young people and adults at risk as outlined in the CBC Safeguarding Policy. r) To ensure that all duties are carried out in compliance with both environmental legislation and a commitment to the Council’s Environment Policy. NOTE: The duties listed are in general terms only and detailed variation in job content may be expected to occur. 7/5/2021 POST: PUBLIC PROTECTION & ENFORCEMENT MANAGER POST No: EN260 • Ability to lead, manage, motivate and empower staff, • Ability to work effectively across a range of service disciplines and with a range of people, • Problem solving skills and ability to challenge existing operating practices, • Ability to plan ahead, as well as organise work on a daily basis, • Excellent communication skills, both verbally and written, • Good presentation, persuasion and listening skills., • IT skills (Microsoft packages), • Ability to create strategies and reports from complex information, • Legislation and policy relating to one or more of Port Health; Food safety; Health and safety; Licensing; Public Health, Pollution control, • Knowledge of the issues facing local government and the impact on service delivery, • Knowledge of how to lead and motivate staff, • Knowledge of the workings of local government, • Knowledge of methodology to improve services such as systems thinking principles, • Degree educated, • Member of relevant professional body, • Full current UK driving licence., • BSc (Hons) in Environmental Health, • Member of Chartered Institute of Environmental Health, • Management Qualification, • Health & Safety qualification (NEBOSH), • Substantial experience managing one or more of the following disciplines; Port Health; Food safety; Public Health; Health and safety; Licensing; Pollution control, • Preparation and implementation of service strategies and plans, • Experience of successfully bringing about change, • Experience providing witness testimony on behalf of employer in court / other formal setting, • Experience managing parking and / or community warden or equivalent front line services, • Managing procurement programmes for capital contracts., • Experience of delivering change using methodology such as systems thinking principles, • Positive attitude to continuous improvement and the changes required to make it happen, • Willingness to challenge and be challenged on your own assumptions, • Flexible and reliable, • Passionate about customer care and driving out waste, • Calm under pressure, • Political awareness, • Ensure the Council’s values are embedded within the organisation and that employees assume ownership and accountability for their actions, • An appetite for innovation and the application of creative thinking, • Ability and willingness to work evenings and weekends to meet the requirements of the post. #J-18808-Ljbffr

If you are a qualified Electrician looking for a field-based opportunity with a good mix of installation work, fault finding, and day-to-day independence, this could be the job for you. This role sits within the growing domestic ventilation sector, supporting social housing and residential properties to tackle mould, condensation, and poor air quality through specialist ventilation systems. You’ll be out on the road carrying out installations, repairs, inspections, fault finding, and practical electrical work across occupied social housing and residential properties. The role requires an electrically qualified Engineer who is practical, organised, customer focused, and comfortable working independently. • £45,000 – £50,000 realistic earnings including bonus potential, • Company vehicle provided, • Paid overtime with enhanced rates, • Full specialist ventilation training provided, • Field-based work with independence and day-to-day variety, • Fully equipped van, tools, PPE, tablet, and mobile phone provided, • Rare overnight stays, hotels, breakfast, and evening meals covered, • 25 days holiday plus bank holidays, • Pension scheme and employee assistance programme, • Ongoing internal and external training and development, • Install domestic ventilation systems within social housing and residential properties., • Carry out inspection, repair, and replacement works on existing ventilation systems., • Complete electrical testing, fault finding, drilling, fitting, and practical installation work., • Work within occupied homes while maintaining a professional and customer-focused approach., • Complete fit sheets, photographs, electrical certificates, and job updates using company systems., • Manage van stock, tools, and materials to ensure jobs are completed efficiently., • Work closely with scheduling and operational teams to maintain service standards and delivery timelines., • Ensure all work is completed safely and in line with health and safety procedures., • Deliver a high standard of workmanship and customer service., • Electrical installation background within domestic, residential, or social housing environments., • Level 2 or Level 3 NVQ/Diploma in Electrical Installation., • 18th Edition qualification BS7671, • Strong practical installation and fault-finding skills., • Comfortable lone working and managing workloads across multiple locations., • Good practical trade skills and problem-solving ability., • Ventilation, PIV, or MVHR experience beneficial but not essential. Full training provided., • Comfortable using tablets and digital systems., • Strong communication skills and professional customer manner., • Full UK driving licence essential (maximum 6 points)., • Position: Electrician, • Location: Crawley/ Reading/ Sutton/ Horsham/Croydon, • Duration: Permanent, full-time, • Salary: £45,000 – £50,000 Including Bonus + Company Vehicle, • Start: Notice dependent If you are an electrically qualified Engineer looking for a practical field-based opportunity with training, stability, and strong earning potential, we’d like to hear from you. #J-18808-Ljbffr