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Organization: Elizabeth School of London Position: Student Success Tutor Salary Range: £27,000 Per Annum Employment Type: Full-time Location: On-Site, Elizabeth School of London, Leicester, UK Working Hours: Wednesday to Sunday, 9am to 5pm (Flexible hours, including possible evening or weekend cover where needed) About the Elizabeth School of London The Elizabeth School of London (ESL) is a higher education provider committed to delivering high quality programmes on campuses in six major UK cities - London, Birmingham, Leeds, Leicester, Manchester and Northampton. With an inclusive approach to student recruitment, we provide one-to-one academic and careers advice to widen access to higher education for groups currently underrepresented. We believe that education is transformational and can make a fundamental difference to the individuals and communities we serve, which is why we pay the utmost attention to student satisfaction. As an inclusive organisation, we believe in education for all, but not one size fits all, so we place great emphasis on providing opportunities and support for anyone with the ambition to achieve their true potential. Purpose of the Role The Student Success Tutors will primarily focus on student retention and satisfaction by offering outstanding first-hand support for their academic needs. This student-centred role coordinates with the many queries of students enrolled in our programmes. Workshops and other teaching-related activities may be included. The SSTs are also responsible for communicating with students daily with a problem-solving and proactive attitude to instill confidence in their studies at Elizabeth School of London. Main duties and responsibilities The Student Success Tutor will serve as an adviser to a set number of students, guiding and directing them toward success. They will liaise between students, ESL lecturers, and other team members. The Student Success Tutors will assist students with their academic needs and inquiries and schedule one-on-one sessions to clarify any issues or questions. The SSTs will help students with their submission dates and links and elucidate the components of mitigating circumstances. If students require further assistance, the SST will consult with the student service/support team and the senior academic team to obtain clear instructions on the help needed. The SSTs will ensure that students receive the necessary support for their academic progress and that student retention is maintained. Essential: • Provide guidance to students regarding the support available to them when required., • Engage in the interests and enthusiasm of students, inspiring them to learn., • Support students in building relationships with other students and staff members, fostering a sense of belonging to the school's community., • Enable students to take responsibility for and become partners in their learning, academic progression, and achievement., • Develop appropriate methods and resources for teaching and learning support concerning lectures, tutorials, and seminars, including online classes., • Monitor student progress, providing support, including advice on study skills, as required., • Analyse student difficulties, recommending instant support to resolve issues or referring to one as appropriate., • Recognise mitigating circumstances, deferral processes, and other academic, • regulations to ensure students receive precise support and suggestions based on their situation and needs., • Provide essential academic support to students, both inside and outside the classroom., • Help students to find appropriate learning resources., • Recognise and report academic and IT-related matters that might benefit from a preventive resolution., • Monitor student attendance on a session-by-session basis and take support from the student service/registry support team to identify any potential risk., • Ensure the students are engaged and continuing their studies by overcoming any barriers., • Work closely with the registry support and student support team to develop a multidimensional support system for the students., • Work with the academic team to contact all students who have not submitted assessments and refer them to the retention team if applicable., • Take responsibility for administrative duties such as personal tutoring, examinations and assessments., • Be proactive in identifying any escalating areas of risk to the student experience or institutional reputation., • Actively participate in enrolment and induction processes to develop a strong link with the students from the first moments of their journey at ESL., • To support all learners to ensure retention, attainment, achievement and progression targets., • Providing support to students and refer to Student Services or Additional Support for specialist help and advice if required., • Dealing with student misconduct or academic neglect in liaison with the exam department., • To abide by ESL policies and procedures., • To undertake training including qualifications appropriate to the tutor role, • Analysing the progress of the submissions, late submissions and resubmissions, • Participating proactively in training and development, including qualification development required in the job role., • Communicating effectively in person, on the telephone and in writing with students and staff. Working effectively with students both one-to-one and in groups, • Maintaining appropriate relationships and professional boundaries with students and SSTs, • Working effectively with other staff members in ESL to identify and meet students' learning and welfare needs., • Ability to work on own initiative., • Working in line with ESL Values of Student Focus, High-Performance, Respect, Openness, and Honesty., • Contributing to the provision of a welcoming and supportive environment for students, • Contributing to the team and respecting other members of the team as individuals, • Working effectively in a student-focused environment., • Responding to all enquiries when needed via email/over the phone, or face-to-face., • Providing the students with all the learning support when needed., • Helping students to find learning-appropriate resources., • Ensure the students are engaging and working with the academic team to fulfil their responsibilities. Desirable: • Arrange to provide contact details to the student during registration., • Actively participate in face-to-face or online induction activities., • Retain records of meetings or other means of contact with the student following Data Protection legislation and University guidelines., • Arrange to meet or have contact with their tutee at least once per semester., • Be familiar with the services available within and outside ESL (e.g., Student Support, Library)., • Direct students to appropriate academic colleagues when additional program support is needed., • Monitor the student's progress and direct them to appropriate individual support if their progress is unsatisfactory., • Respect the student's right to confidentiality, obtaining their permission should it be necessary to discuss the student's circumstances with others; (in certain exceptional circumstances, disclosure may have to take place against your wishes to avoid significant risk)., • Direct the student to appropriate support for the development of study skills., • Respect the student's right not to seek or accept support or guidance, even though this might be disadvantageous to their progress., • Act as an advocate for the student where appropriate and contribute to requests for references., • Comply with the School's Equality and Diversity policy when undertaking all activities., • Undertake appropriate professional development to benefit their role. Skills and Qualifications • Bachelor’s degree from any UK recognised university and minimum 1 years of experience in working at any HEI environment in teaching or academic support role., • A clear idea about how the academic team works at HEI., • Good understanding of current practice and developments in own discipline., • Understanding of evidence-led/practice-based teaching and its implementation in teaching and learning practice., • Able to work as part of a team and independently as required., • Able to coordinate and prioritise a range of activities effectively., • The candidate must be flexible, approachable, and helpful with a strong customer service ethic as well as willing to go the extra mile to provide the best environment and supports to the students., • Experience in tutoring and/or providing support for the academic experience of students., • Ability to work under pressure and to deadlines., • Collegiate approach to work., • Ability to work effectively and courteously in a team of academic staff., • Ability to adapt to a flexible approach to the demands of a busy college/department to accommodate changes in priorities when required. Benefits • Annual leave (7.2 weeks), • Workplace pension scheme., • Company Sick Policy., • Statutory maternity/paternity pays., • Career development opportunities, • Training and self-development opportunities., • Gym membership discounts, • Retail discount schemes, • Cinema discounts, • Grocery discounts, • Cycle to work, • Investing and savings opportunities, • Financial wellbeing – personal debt advise., • Financial wellbeing education, • My Mind Pal (mental fitness)

Company: Elizabeth School of London Job Title: Student Support Officer Location: ON-SITE, Leicester, Bankfield House, United Kingdom Salary Range: £25,000 - £26,000 per annum (Depending on work experience) Employment Type: Full-Time Work Hours: Monday to Friday (9am - 5pm) (occasional weekend & evening work may be required) Department: Student Support Reporting to: Student Support Coordinator & Student Support Manager About Us Elizabeth School is a leading educational institution dedicated to providing high-quality education and empowering students to achieve their full potential. With a strong focus on academic excellence and personal development, we strive to create a nurturing and inclusive learning environment for our students. Currently have seven campuses located in major cities including Birmingham, London, Leeds, Leicester, Manchester and Northampton. We are currently seeking a motivated and dedicated individual to join our team as a Student Support Officer. Job Description As a Student Support Officer, you will play a vital role in ensuring the smooth operation of our educational institution. You will be responsible for providing administrative support to various departments and assisting students with their queries and concerns. Your attention to detail, excellent organizational skills, and strong communication abilities will contribute to the overall efficiency and effectiveness of our administrative processes. Responsibilities • Provide exceptional customer service to students, staff, and visitors, both in person and over the phone., • Assist students with their inquiries, including admissions, course registrations, timetables, and general information., • Maintain accurate student records and databases, ensuring data confidentiality and compliance with data protection regulations., • Assist in organizing and coordinating events, workshops, and student activities., • Handle general administrative tasks such as photocopying, filing, and managing office supplies., • Support the admissions process by processing applications, conducting interviews, and assisting with enrolment procedures., • Collaborate with various departments to ensure smooth communication and coordination of administrative tasks., • Undertake any other administrative duties as required by the management team. Experience & Knowledge Essential: • Knowledge in Customer Service Standards, • Ability to prioritise competing deadlines and workloads, while maintaining a high level of accuracy, • Highly developed oral and written communication skills, • Ability to work on own initiative, demonstrating a positive approach to problem solving., • Willingness to learn and develop and contribute to the wider activities of Student Support and of the school., • Demonstrate empathy to understand and address students’ concerns., • Ability to maintain confidentiality and handle sensitive information with professionalism., • Strong interpersonal skills for building rapport and trust with students., • Capacity to assess situations and provide practical solutions., • Ability to adapt to changing circumstances and student needs., • Proficiency in using IT technology to record and search student data base. Desirable: • Higher Education Experience, • Knowledge of counselling techniques to provide emotional support. Benefits • Annual leave (7.2 weeks), • Workplace pension scheme., • Company Sick Policy., • Statutory maternity/paternity pays., • Career development opportunities, • Training and self-development opportunities., • Gym membership discounts, • Retail discount schemes, • Cinema discounts, • Grocery discounts, • Cycle to work, • Investing and savings opportunities, • Financial wellbeing – personal debt advise., • Financial wellbeing education, • My Mind Pal (mental fitness)

Join our Doncaster Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and

Veterans & Service leavers are guaranteed an interview who meet the essential criteria of the person specification job description.

Join our Doncaster Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and

Assist with the delivery of a clean and safe user environment within various premises across East Ayrshire in order to assist with the promotion, delivery and integration of the Council’s key objectives; specifically in relation to the Community Plan, Shared Commitments, Single Outcome Agreement a

Community and Enterprise Resources provide cleaning services in many locations and buildings across South Lanarkshire including, schools, council offices and police stations. Veterans & Service leavers are guaranteed an interview who meet the essential criteria of the person specification job descri

Join Our Facilities Team – School Cleaner.Are you someone who takes pride in creating safe, welcoming spaces for others? Do you want to be part of a supportive, professional team that helps schools thrive? If so, we’d love to hear from you.We’re looking for a motivated and reliable Cleaner to

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job descript

Community & Enterprise Resources provide catering and cleaning services in many locations and buildings across South Lanarkshire including schools, council offices and police stations. Veterans & Service leavers are guaranteed an interview who meet the essential criteria of the person specification

You'll: Provide a safe, nurturing, and supportive home environment Plan and lead engaging activities to promote development and confidence Build trusting, stable relationships with young people, guiding them toward independence Keep clear and accurate records of behaviour, progress, and achievements

This means that they are responsible for delivery of all care services, as well as the strategic planning for developments within the home, and all day-to-day management matters. This involves being personally available, as well as the supervision and mentoring of staff, organisation of work pattern

In addition to providing on-site services, the clinic also offers virtual and remote services to support patients worldwide. We are looking for someone with strong customer service skills in sales, marketing and delivery with strong accounts and administration ability. Patient Services & Communicati

High standard of customer service with a patient-first mindset. With advanced facilities, modern technology and a multidisciplinary team of leading healthcare professionals, the clinic offers comprehensive services including maternity, gynaecology, pelvic health physiotherapy, menopause care and gen

The department is open from 08:00am until 06:00pm so no late evening shifts and only one weekend in three!. Why not use your skills to make a difference and join our Payment Support Team in Darlington? We need people like you to support and guide our customers during difficult times. Every interacti

Our client has been established for over 50 years and are one of the largest independent foodservice companies in the Southwest. Ensure stock is in a suitable condition to be issued to the customer.

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If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE. Why not use your skills to make a difference and join our Billing Team in Belfast? We need people like you to speak with our customers over the phone about their account, listen to their needs and work to

Early Morning Delivery Drivers Needed!.Join News Team Group, a fast-growing company delivering newspapers and magazines to homes and businesses across the UK.Were looking for reliable, self-employed delivery drivers who are ready to hit the road and make an impact in their local community.Join a tea

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They are expanding their production and dispatch team, and they are looking for a reliable, detail-focused Dispatch Operative to help them get their products to customers accurately and on time. Long service – Extra holiday accrual.

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This service is situated in Hastings town centre.

Positive attitude with the natural ability to provide excellent service in a team environment, dealing with people from many cultures.

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Caseloads are varied and dynamic, typically up to 30 clients, and you’ll work closely with colleagues across the service to ensure holistic, coordinated support. Ability to build trusting relationships with people who may distrust services. Flexibility to work some evenings, weekends and bank holi

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Location: Loughborough, England (Travel required to all Baca Services locations). You will deliver services in line with Baca’s Theory of Change, ensuring the highest quality outcomes in physical and emotional wellbeing, education, employment, training, social engagement, and personal safety. Fle

As a Bank Receptionist at a Barchester care home, you'll provide the warm welcome that helps to make sure every resident and visitor feels at home with us.As the first point of contact for almost everyone who comes to the home, you'll have a vitally important part to play in creating a positive and

Services are staffed Monday to Friday 9 to 5, with some services having on site staff and others visiting staff; all services are supported by a mobile night team who carry out regular safety and security checks. Work as part of a team, on a rota shift pattern, ensuring young people at the service h

Positive attitude with the natural ability to provide excellent service in a team environment, dealing with people from many cultures.

Deliver with Evri this Christmas – It’s NOT too late to join us! \n Earn £15-£18 per hour OTE+ £100 Learning payment \n The Christmas Countdown is on! – High demand, lots of parcels, and we need local drivers to keep the magic moving!\n There’s still time to sign

The Role: Working as part of a small support team to provide responsive services to people, usually around 24 years old and above, who have/are experiencing substance & alcohol misuse and mental ill-health. Hr DURATION: 4 months The Employer: We are recruiting a person for t

Provide a welcoming and professional reception service, including hospitality for visitors \n Manage visitor access, including escorting visitors when required and maintaining accurate records for fire safety \n Handle telephone enquiries professionally, taking and relaying messages as appropriate.

Positive attitude with the natural ability to provide excellent service in a team environment, dealing with people from many cultures.

Temporary Receptionist Birchwood, Warrington £12.Parking Onsite Monday-Friday Part Time Hours: Between 8am-6pm (usually 1pm-6pm) Current Days need covering: 1st- 6th December: 1-6pm Monday- Thursday, 1pm-5.Friday 11th, 22nd & 23rd December: 1pm-6pm Are you ready to step back into the w

We are looking for female support workers within our South Manchester mental health service in Fallowfield. The service provides 24 hour support which includes a waking night team. You will ensure a high standard of quality of life for the people supported working in collaboration with the women rec

Volunteer Receptionists/Administrators are really important and provide a warm welcome to the people coming into our services. Covering reception duties, answering the telephone and welcoming people into the service. Supporting the collection and inputting of service data.

Do you have the commitment and positive values to make a difference to the lives of people living in a supported living service and Day Services?. The service is characterised by a high level of service user and family involvement and we are keen to develop this further.

Provide a welcoming and professional reception service, including hospitality for visitors \n Manage visitor access, including escorting visitors when required and maintaining accurate records for fire safety \n Handle telephone enquiries professionally, taking and relaying messages as appropriate.

Strong customer service experience. They are looking for someone who can fit into a small team, provide excellent customer service, and confidently handle a varied workload. A friendly, professional manner when dealing with customers in person and by phone.

They are looking for someone who can fit into a small team, provide excellent customer service, and confidently handle a varied workload. Strong customer service experience. A friendly, professional manner when dealing with customers in person and by phone.

Provide a warm, welcoming, and professional front-of-house service, greeting patients and managing incoming calls. Deliver exceptional patient service to help foster loyalty and ensure a 5-star experience. With advanced facilities, modern technology and a multidisciplinary team of leading healthcare

Positive attitude with the natural ability to provide excellent service in a team environment, dealing with people from many cultures.

Provide a welcoming and professional reception service, including hospitality for visitors \n Manage visitor access, including escorting visitors when required and maintaining accurate records for fire safety \n Handle telephone enquiries professionally, taking and relaying messages as appropriate.

Positive attitude with the natural ability to provide excellent service in a team environment, dealing with people from many cultures.

Provide a welcoming and professional reception service, including hospitality for visitors \n Manage visitor access, including escorting visitors when required and maintaining accurate records for fire safety \n Handle telephone enquiries professionally, taking and relaying messages as appropriate.