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We are looking for an enthusiastic host to join our team and help us continue to build Tower House into one of Richmond’s favourite places to eat, drink and spend time. This role is available for immediate start - 30-35 Hours per week. Responsibilities. • Greeting guests and being the first point of call, • Ensuring a pleasant welcome and cherry goodbye, • Managing the cloakroom service, • Seating guests, informing the management of any requirements, • Supporting the senior team during service, • Flexibility in working days and hours, • Available to work evenings and weekends, • Using Seven Rooms to maximise restaurant capacity, • Menu and table plan printing, • Supporting the restaurant team to turn tables, • Reporting any problems to the relevant manager Requirements. • Passion for drinks, hospitality and guest experience, • Strong work ethic and attention to detail, • Flexibility and a willingness to help build something from the ground up, • Excellent communication and teamwork skills, • Previous experience in a similar environment desirable but not essential

Evening Receptionist – Job Description Working Hours: • Monday: 1:30pm–7:00pm, • Tuesday: 1:00pm–7:00pm, • Wednesday: 1:30pm–7:00pm, • Thursday: 1:30pm–6:30pm, • Friday: 1:30pm–7:00pm Location: 9–11 Wrottesley Road, London, NW10 5UY Line Manager: Operations Manager Main Purpose of the Role • Provide a friendly, professional and helpful service to patients and visitors., • Answer calls, deal with enquiries and direct patients to the appropriate service., • Book appointments, process registrations and take home-visit requests., • Pass messages accurately to doctors and other team members., • Process prescriptions and other administrative tasks., • Update and record information on EMIS accurately., • Respond to patient tasks, emails and requests in a timely manner., • Scan and file patient documents and correspondence., • Contact hospitals and other healthcare services when required., • Keep the reception area and consulting rooms clean, tidy and ready for use., • Complete evening closing duties and ensure the building is secure., • Work well with colleagues and provide cover when required., • Follow all practice policies on confidentiality, data protection, health and safety, equality and diversity., • Attend required meetings, training and development sessions., • Report any concerns, risks or problems to the manager., • Manage your own workload and complete tasks accurately and on time., • Support the team and suggest improvements where appropriate. Skills & Qualities Required • Excellent communication and customer service skills., • Friendly, polite and professional manner., • Good telephone and listening skills., • Good computer skills and ability to learn new systems., • Good organisation and time-management skills., • Ability to work accurately and pay attention to detail., • Ability to work calmly under pressure., • Ability to prioritise and manage workload., • Good team-working skills, with the ability to work independently., • Reliable, responsible and punctual., • Respectful and non-judgemental approach to patients., • Ability to maintain confidentiality and handle sensitive information appropriately., • Willingness to learn and take part in training., • Previous GP surgery or NHS reception experience is desirable. Confidentiality All patient, staff and practice information must be kept strictly confidential and only shared with authorised people in line with practice policies. Health & Safety Follow practice health and safety procedures, maintain a safe and tidy working environment, attend required training and report any risks or concerns. Equality & Diversity Treat all patients, carers and colleagues with respect, dignity and without discrimination. General This list is not exhaustive. You may be asked to carry out other reasonable duties to support the smooth running of the practice.