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Customer Service Operations Lead We’re shaping the future of Customer Services, and we’re looking for a leader to lead that journey. SGIS, part of Saint‑Gobain UK & Ireland, creates high‑performance drylining, insulation and plasterboard recycling solutions that take care of people and the planet. Our Customer Service Centre sits at the heart of that mission, connecting customers, colleagues and operations every day. We’re now seeking a Customer Service Operations Lead to join our team at East Leake. This is a senior leadership role for someone who can inspire people, use insight and technology to drive improvement, and champion outstanding customer and colleague experiences. This is more than an operational role. It’s an opportunity to shape culture, raise standards and lead a Customer Service function that is proud, progressive and future‑ready. The role Reporting to the Head of Customer Service, you’ll jointly lead a large, multi‑skilled Customer Service function, with approx. 15 direct reports and overall joint leadership responsibility for c.50–55 colleagues. You’ll blend people‑centred leadership with data‑led decision making and customer insight to deliver exceptional service, while ensuring the operation remains scalable, resilient and continuously improving. We’re looking for a people‑first leader who champions both customers and colleagues, anticipates needs, raises standards and positions Customer Services as a value‑creating strategic partner across SGIS and the wider Saint‑Gobain network. What you’ll be doing You’ll lead and evolve a high‑performing Customer Service Centre that delivers brilliant experiences today while building the capability and systems needed for the future. • Inspire, develop and retain engaged teams, building a strong, inclusive culture, • Own and enhance the end‑to‑end customer service experience, using insight to reduce friction, • Drive performance through clear metrics, smart resource planning and data‑led insight, • Lead continuous improvement and service transformation, championing digital tools, • Act as a senior escalation point and build strong cross‑functional partnerships What you’ll bring • Proven leadership experience in a customer contact centre or service‑led environment, • Strong coaching, engagement and performance management capability, • Experience leading change, improvement or transformation, • Confidence using data and insight to inform decisions, • Excellent communication and stakeholder management skills, • A customer‑centric mindset and passion for service excellence Are Saint-Gobain inclusive employers? Saint-Gobain is a worldwide leader in light and sustainable construction, following our purpose of ‘Making the World a Better Home’. We play a part in improving daily life through high-performance solutions. We understand that a diverse workplace is not only a more enjoyable place to be but also facilitates better decision-making and innovation. So, whoever you are, you can be sure of a warm welcome with us. And what about flexibility? At Saint-Gobain, we’re always open to new ways of working. Everyone has different needs and commitments, and we’ll happily discuss any flexibility you might need for this role.

Wiltech Acoustics — now proudly part of Rehlko (formerly Kohler Energy) — is entering an exciting phase of growth and investment. Now integrated into Rehlko’s global energy-resilience group, Wiltech continues to build on its reputation as a leading UK specialist in acoustic canopies, generator enclosures, and industrial noise-control engineering. Based in Loughborough, our manufacturing facility handles everything in-house — from raw material processing to welding, fabrication, painting, and full assembly of bespoke acoustic units. Joining Wiltech now means becoming part of a strengthened, well-funded and expanding organisation, with new opportunities created through the Rehlko transition. Mechanical Fitter We currently have vacancies for a proactive and qualified Mechanical Fitter to join our team. Role: • Support mechanical assembly and installation activities in line with company standards., • Work as part of a team to fit, assemble, and install mechanical components and systems., • Follow engineering drawings, specifications, and procedures., • Maintain quality and safety across all tasks and interactions. Responsibilities • Work to Wilmott Group procedures and systems, adhering to ISO9001, ISO45001, and ISO14001 standards., • Follow all organisational policies and procedures at all times., • Maintain accurate records of work completed., • Co-operate and communicate effectively with colleagues, clients, and suppliers., • Comply with all Health & Safety guidelines., • Wear the correct PPE at all times on site., • Use Cranes, Scissor Lifts, and Forklifts safely and appropriately., • Mechanically fit components and assemblies in line with technical drawings., • Ensure use of correct fixings, tools, and methods to meet quality standards., • Produce high-quality workmanship with attention to detail., • Provide progress updates and report issues to the Team Leader., • Ensure compliance with production schedules and safety management systems., • Remain flexible and adaptable – duties may evolve over time., • Hours: Static -Days 6am till 2pm, Afternoons 2pm till 10pm (15% shift allowance), Nights 10pm till 6am (30% shift allowance). Requirements: • Proven experience as a Mechanical Fitter or in a similar mechanical role., • Strong understanding of health and safety protocols and mechanical systems., • Ability to read and interpret engineering drawings and assembly instructions., • Skilled in the use of power tools and lifting equipment., • Excellent attention to detail and commitment to quality., • Strong teamwork and communication skills., • Ability to work independently and manage workload efficiently., • Flexibility to work to deadlines and adapt to changing priorities. Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities or requirements

Customer Service Operations Lead We're shaping the future of Customer Services, and we're looking for a leader to lead that journey. SGIS, part of Saint‑Gobain UK & Ireland, creates high‑performance drylining, insulation and plasterboard recycling solutions that take care of people and the planet. Our Customer Service Centre sits at the heart of that mission, connecting customers, colleagues and operations every day. We're now seeking a Customer Service Operations Lead to join our team at East Leake. This is a senior leadership role for someone who can inspire people, use insight and technology to drive improvement, and champion outstanding customer and colleague experiences. This is more than an operational role. It's an opportunity to shape culture, raise standards and lead a Customer Service function that is proud, progressive and future‑ready. The role Reporting to the Head of Customer Service, you'll jointly lead a large, multi‑skilled Customer Service function, with approx. 15 direct reports and overall joint leadership responsibility for c.50-55 colleagues. You'll blend people‑centred leadership with data‑led decision making and customer insight to deliver exceptional service, while ensuring the operation remains scalable, resilient and continuously improving. We're looking for a people‑first leader who champions both customers and colleagues, anticipates needs, raises standards and positions Customer Services as a value‑creating strategic partner across SGIS and the wider Saint‑Gobain network. What you'll be doing You'll lead and evolve a high‑performing Customer Service Centre that delivers brilliant experiences today while building the capability and systems needed for the future. Inspire, develop and retain engaged teams, building a strong, inclusive culture Own and enhance the end‑to‑end customer service experience, using insight to reduce friction Drive performance through clear metrics, smart resource planning and data‑led insight Lead continuous improvement and service transformation, championing digital tools Act as a senior escalation point and build strong cross‑functional partnershipsWhat you'll bring Proven leadership experience in a customer contact centre or service‑led environment Strong coaching, engagement and performance management capability Experience leading change, improvement or transformation Confidence using data and insight to inform decisions Excellent communication and stakeholder management skills A customer‑centric mindset and passion for service excellenceYou're curious, forward‑thinking and collaborative, balancing pace with empathy and thriving in complexity and change. Are Saint-Gobain inclusive employers? Saint-Gobain is a worldwide leader in light and sustainable construction, following our purpose of 'Making the World a Better Home'. We play a part in improving daily life through high-performance solutions. We understand that a diverse workplace is not only a more enjoyable place to be but also facilitates better decision-making and innovation. So, whoever you are, you can be sure of a warm welcome with us. And what about flexibility? At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments, and we'll happily discuss any flexibility you might need for this role

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