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Compliance Quality & Monitoring Officer Position Summary The Compliance Quality & Monitoring Officer plays a vital cross-functional role in ensuring regulatory compliance, operational quality, and data integrity across internal teams and external partners. This role merges three core responsibilities: complaints and data request handling, marketing and advertising compliance, and QA monitoring of calls and data. In line with FCA audit scope and GDPR obligations, the officer ensures oversight across the full client journey — from advertising and data capture through to final complaint resolution — safeguarding consumer outcomes, data privacy, and organisational compliance. Key Responsibilities 1. Complaints & Information Requests • Receive, investigate, and resolve complaints in line with FCA/CMC regulations., • Process DSARs and other data/information requests in accordance with GDPR requirements., • Validate requester identity, retrieve relevant records, redact third-party data, and respond within statutory deadlines., • Maintain central complaint and DSAR registers, tracking outcomes, trends, and deadlines., • Ensure complaint and data handling supports a defensible audit trail as per FCA and GDPR expectations. 2. Internal & External Quality Assurance • Perform daily QA checks on CRM entries to ensure use of approved scripts, templates, and processes., • Sample internal and partner call recordings, scoring them against regulatory and internal standards., • Produce weekly QA scorecards for both internal and external call centre performance., • Escalate non-compliance or training needs to management. 3. Marketing, Website & Funnel Compliance • Review and approve new adverts, partner websites, and lead funnels before launch., • Conduct mystery shopping of partner journeys and audit live advertising (e.g. via Ad Libraries and detection tools)., • Ensure all marketing materials include the necessary disclosures under both FCA and GDPR (e.g. data use, opt-ins)., • Maintain an advert and website review log with screenshots, timestamps, and reviewer sign-off. 4. Data Integrity & Fraud Monitoring • Monitor daily lead data for duplicates, anomalies, and fraud patterns across all partner channels., • Ensure data is accurate, relevant, and processed fairly in line with GDPR principles., • Maintain a fraud risk log and escalate suspect patterns for investigation., • Collaborate with other departments to ensure only high-quality, compliant leads progress to submission. 5. Reporting & Continuous Improvement • Summarise weekly trends in complaints, QA results, fraud indicators, and compliance checks., • Provide actionable insights and evidence to support training, partner feedback, and continuous improvement., • Contribute to monthly compliance and risk reviews., • Maintain clear records to demonstrate readiness for FCA audits and GDPR data protection reviews. Essential (what you need to start with): • Strong attention to detail and commitment to accuracy., • Good communication skills, both written and verbal., • Ability to work with confidential information in a professional manner., • Organised and able to manage multiple tasks at once., • Eagerness to learn about compliance, regulation, and quality monitoring. Desirable (what you can develop with training): • Awareness of FCA, CMC, GDPR, and ASA/ICO compliance standards., • Experience with CRM systems or call monitoring tools., • Understanding of digital marketing or lead generation., • Analytical skills for reviewing data and spotting patterns.

Liverpool Based, £75,000 + benefits, Hybrid (3 days office, 2 remote) Are you ready to take ownership of a compliance function and shape it into a best-in-class operation? This is an opportunity to step into a newly created Head of Compliance role within a well-established financial services business that’s investing heavily in risk and compliance to support its growth. The Opportunity You’ll have full accountability for the compliance function- both strategic and hands-on. Reporting to the CRO, you’ll design and implement frameworks, oversee regulatory obligations, and build the culture of compliance across the organization. This role also carries the SMF16 designation (and ideally SMF15), giving you genuine board-level influence and visibility. You’ll join at a pivotal time: the business has recently strengthened its senior leadership in risk and compliance and is now looking for an experienced professional to set the agenda, embed strong governance, and develop a small but growing team. Key Responsibilities • Act as SMF16, • Primary contact for the FCA, ICO, and other regulators, • Lead on Consumer Duty, SM&CR, and wider FCA obligations, • Develop and deliver the Compliance Assurance Plan and training initiatives, • Provide advisory support to the business and influence at Board level, • Horizon scanning and ensuring preparedness for regulatory change, • Shape compliance frameworks, policies, and culture from the ground up About You • 5+ years’ compliance experience within financial services (insurance background welcome but not essential), • In-depth knowledge of FCA regulation (SYSC, ICOBS, PROD, SM&CR, Consumer Duty), • Proven experience engaging and influencing Board/ExCo stakeholders, • Experience holding or ready to hold an SMF16 function, • Strong knowledge of UK data protection law, with experience as a DPO (or similar), • Hands-on, resilient, and commercially minded – comfortable in an SME-style environment where you can make a tangible impact What’s on Offer • Salary £75,000 + package, • 34 days holiday (incl. Bank Holidays), • Generous employer pension contributions, • Hybrid working (3 office days per week, reducing to 2 in the future), • Health cash plan, EAP, and death in service benefit This is a role for someone who wants to own, shape, and elevate a compliance function – with visibility at the highest level and the opportunity to make a genuine impact from day one. Interested? Apply today for a confidential discussion.

Liverpool Based, £75,000 + benefits, Hybrid (3 days office, 2 remote) Are you ready to take ownership of a compliance function and shape it into a best-in-class operation? This is an opportunity to step into a newly created Head of Compliance role within a well-established financial services business that’s investing heavily in risk and compliance to support its growth. The Opportunity You’ll have full accountability for the compliance function- both strategic and hands-on. Reporting to the CRO, you’ll design and implement frameworks, oversee regulatory obligations, and build the culture of compliance across the organization. This role also carries the SMF16 designation (and ideally SMF15), giving you genuine board-level influence and visibility. You’ll join at a pivotal time: the business has recently strengthened its senior leadership in risk and compliance and is now looking for an experienced professional to set the agenda, embed strong governance, and develop a small but growing team. Key Responsibilities • Act as SMF16, • Primary contact for the FCA, ICO, and other regulators, • Lead on Consumer Duty, SM&CR, and wider FCA obligations, • Develop and deliver the Compliance Assurance Plan and training initiatives, • Provide advisory support to the business and influence at Board level, • Horizon scanning and ensuring preparedness for regulatory change, • Shape compliance frameworks, policies, and culture from the ground up About You • 5+ years’ compliance experience within financial services (insurance background welcome but not essential), • In-depth knowledge of FCA regulation (SYSC, ICOBS, PROD, SM&CR, Consumer Duty), • Proven experience engaging and influencing Board/ExCo stakeholders, • Experience holding or ready to hold an SMF16 function, • Strong knowledge of UK data protection law, with experience as a DPO (or similar), • Hands-on, resilient, and commercially minded – comfortable in an SME-style environment where you can make a tangible impact What’s on Offer • Salary £75,000 + package, • 34 days holiday (incl. Bank Holidays), • Generous employer pension contributions, • Hybrid working (3 office days per week, reducing to 2 in the future), • Health cash plan, EAP, and death in service benefit This is a role for someone who wants to own, shape, and elevate a compliance function – with visibility at the highest level and the opportunity to make a genuine impact from day one. Interested? Apply today for a confidential discussion.

IFA Administrator – Liverpool (office-based).A fast-growing, FCA-authorised financial advice firm in Liverpool is seeking an IFA Administrator to join their expanding team.The business is committed to providing clear, transparent guidance that cuts through jargon, offering simple and upfront advic

A dynamic and customer-focused Claims and Compensation company is seeking an experienced and detail-oriented Compliance Manager. The ideal candidate will ideally have a solid understanding of the Financial Conduct Authority (FCA) regulations within a Claims Management environment as well as general

You will manage your own caseload of claims within a delegated authority, aiding and supporting the Claims Team Leader and Head of Claims, liaising as necessary with Policyholders, Solicitors, Technical Surveyors and insurers, and operating strictly within FCA Regulations & Guidelines. To work withi

Job Title: Fleet Account Manager Location: Formby, Hybrid Salary: £28,412 + up to £2000 Performance related bonus Job Type: Full-time (37.5 hours per week) About us: Acorn Insurance is a specialist provider with over 40 years of experience, dedicated to helping individuals secure motor insurance across the UK. The company serves over 50,000 customers, providing policies that meet their needs and offer peace of mind with high-quality cover. Acorn Insurance offers comprehensive training and continuous in-house coaching, providing in-depth, FCA-regulated industry knowledge and all the necessary tools to grow your career. The company celebrates diversity and is committed to fostering a culture where everyone feels respected and valued. About the role: Drive the commercial success of the Fleet department. Work closely with the Fleet Commercial Operation. Enhance team performance and support new and existing clients. Maintain company systems with updated files, customer outcomes, and lead and opportunity cycle stages. Ensure accuracy on all data entries and submissions to allow for fluid operation and SLA turnarounds. Action general enquiries, policy adjustments, and billing processes within agreed team KPIs. Build and maintain customer relationships and service using a professional communication approach. Meet and exceed team and departmental key performance indicators and budgetary requirements. Manage your own performance to defined targets and deliver continuous improvements in performance and productivity. Support the search for connections to commercial industry individuals and events to source new business development. Support the BDM in maintaining their diary and new business prospects through to new business conversion. Ensure quality and compliance standards are met and a good level of customer service is delivered. About you: Insurance experience is essential. Account/Portfolio management experience is preferable. Strong communication skills to effectively communicate with clients and insurance agents. Ability to work independently. Problem-solving skills to quickly resolve client issues and find innovative solutions. Organizational skills to manage multiple tasks, prioritize workloads, and meet deadlines. Comprehensive product knowledge of insurance products, coverage options, and industry regulations. Ability to adapt to fast-paced changes in the insurance industry. A positive, can-do attitude, detail-orientated, approachable, and able to network and sustain relationships. What we offer: Comprehensive training and continuous in-house coaching. In-depth, FCA-regulated industry knowledge and all the necessary tools to grow your career. Healthcare cash plan. Company pension scheme. Holiday allowance of 25 days plus bank holidays. Additional Information: The role is for a full-time position of 37.5 hours per week, with a working pattern of Monday to Friday from 09:00am to 17:30pm. Candidates with experience of; Insurance Agent, Account Manager, Client Relations, Customer Success, Broker, Underwriter, Sales Executive, Business Development also be considered for this role. TPBN1_UKTJ

Company description: A rewarding place to work. At Rathbones, We invest in everyone's tomorrow that includes our people. We are always looking for future talent, and we can help you build a rewarding career with clear paths to progression and the opportunity to share in the success of our business. Job description: Job Title: RAM Oversight & Control Executive Department: RAM Location: Liverpool Contract Type: FTC - 12 Months The Role Provide regulatory oversight of RAMs key outsourced suppliers, determined as a Critical/Material supplier under FCA SYSC8 rules for UK funds. Assist the Fund Accounting Oversight Manager with the oversight of HSBC UK and Lux for Custody, Fund Accounting, and FX Overlay, as well as Northern Trust as RAMs appointed outsourced dealer. Similar oversight is also performed supporting RAMs offshore fund range regulated by the CSSF. Work closely with the Group Procurement function to ensure adherence to the Rathbones Vendor Risk Framework, hold regular service reviews with non-SYSC8 vendors, and maintain oversight of functions providing outsourced services internally to RAM from the Rathbones Group (HR, Finance, Risk, IT, Distribution, Marketing, Treasury, Performance, etc). Run day to day Oversight and Control processes. Assist the Fund Accounting Oversight Manager with managing projects which are being led by the RAM Oversight and Control Team. Assist the wider team on various ad-hoc projects and following changes (e.g. new fund launches, new markets, etc) facilitate the necessary amendments to the teams schedule. Outcomes of the Role Assist in the day-to-day running and annual oversight of HSBC covering fund accounting, custody and FX overlay to ensure issues are resolved and preventative measures implemented. Assist in the annual due diligence and oversight of Northern Trusts outsourced dealing processes. Attend monthly calls with HSBC and Northern Trust to monitor KPIs and continually develop working relationships with their relationship managers and wider teams. Ensure TPA contracts are stored in a central location. Attend industry seminars and user groups to keep up to date with regulations and other industry developments. Maintain a robust monitoring schedule. Ensure oversight work is evidenced to allow regulatory checks. Be aware of FCA and CSSF regulations and ensure changes are reflected in the teams oversight. Assist in the preparation of the reports and accounts for regulated funds to ensure they are published in the permitted timeframe. Calculate the synthetic OCF semi-annually. Attend project calls and assist the Oversight & Control Manager with maintaining project documentation. Prepare minutes for committees and project meetings as required. Knowledge, Skills and Experience Educated to at least A level or equivalent with good GCSE Maths and English. At least 2 years experience in a role within the Asset Management industry. Knowledge of fund accounting required. PC Literate essential. Intermediate Word and Excel skills required to include various Excel functions such as VLookup. Experience at working on projects. Experience at minute taking. Must enjoy working in a small team. A flexible approach will be required and there may be a need to work late from time to time. Good attention to detail and accuracy. Good organisational and time management skills. TPBN1_UKTJ

Job Title: Household Technical Claims Handler Location: Liverpool - Hybrid, Office based or Remote. Our office is based in Liverpool but open to remote workers outside of Liverpool Salary: £45,000 per annum + Bonus Potential Job Type: Permanent, Full Time Hours: Monday to Friday 09:00am - 17:30pm (No Weekends) About the Role: The Household Technical Claims Handler role is a fast paced, engaging & rewarding role for experienced claims professionals looking to take their next step in the Household Claims sector. The successful candidate will be proactively managing a caseload of technically complex and/or high value claims within Delegated Authority Agreement, referral process and reinsurance treaty requirements. Providing technical support and guidance to less experienced claims handlers and be available to offer training and act as a referral point an to be the specific point of contact for other departments within the group including underwriting, pricing, actuaries and finance. What you will be doing: Proactively managed approach to handling a portfolio with excellent diary management whilst maintaining own KPIs and SLAs. Handle claims within a defined handling authority. Proactively review of claims ensuring they are realistically and accurately reserved in line with best practice at the earliest opportunity and referring those highlighted as exceeding authority. Mitigate claims leakage and spend through proactive claims management. Drive and negotiate claims settlement at the earliest available opportunity. Communicate with other departments within the group to relay important information and trends. Complete data submissions required by other departments and re-insurers. Understand the importance of the claims function in the wider business and assist in developing technical strategies and proactively contribute to delivering superior business results. An understanding of technical issues in the insurance industry and how they could impact our claim's function. Participate in training of less experienced claims handlers and support with auditing. Assist with ad hoc tasks as business needs dictate. What we're looking for: Experience within Household insurance sector is essential. 5+ years Claims Handling experience. Persuasive, strong and confident communicator with strong analytical skills. Ability to use own initiative to explore all options to achieve the best outcome for the business and take ownership of the same. Highly motivated self-starter requiring minimal supervision and capable of organising and prioritising work effectively. Excellent team player. About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover. At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us. We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day. The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025. Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the 'your tomorrow' benefits you will receive include: Wellbeing: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Enhanced paternity pay and 16 weeks full maternity pay. Colleague Assistance programme offers a suite of wellbeing services such as: 6 Free Counselling sessions per year Unlimited access to a telephone councillor 24/7 Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor. Network of internal qualified mental health first aiders are available to provide support to colleagues. Other Benefits Include: Financial Benefits Reward, Recognition and Culture Please click the 'APPLY' button to submit your CV for this role. Candidates with experience or relevant job titles of; Claims Handler, Claims Handling Executive, Household Insurance Claims, Household Claims Handler, Household Insurance Executive, Insurance Claims Handler may also be considered for this role. TPBN1_UKTJ

A dynamic and customer-focused Claims and Compensation company is seeking an experienced and detail-oriented Compliance Manager. The ideal candidate will ideally have a solid understanding of the Financial Conduct Authority (FCA) regulations within a Claims Management environment as well as general compliance frameworks and the regulatory landscape within the UK financial services industry. You will play a key role in ensuring the company meets all regulatory obligations, mitigating compliance risks, whilst maintaining a culture of ethical business practices. Essential Experience, Skills & Qualifications : In-depth knowledge of FCA regulations and the UK financial services regulatory environment. Proven experience in a compliance management role, ideally within a financial services firm. Strong understanding of regulatory reporting, audits, and compliance risk management. Experience working with FCA regulatory submissions and reporting. Ability to interpret complex regulations and advise senior management accordingly. Strong communication skills, with the ability to interact effectively with senior leadership, external regulators, and internal stakeholders. Detail-oriented, with strong analytical and problem-solving abilities. Desirable: Relevant compliance qualifications (e.g., ICA Diploma in Compliance, CISI, or similar). Experience in an FCA-regulated firm such as a bank, insurance company, investment firm or claims management environment. Knowledge of industry-specific regulations beyond the FCA, such as GDPR, anti-money laundering (AML), and Financial Crime. This fantastic new role is to be based in the companys office in Liverpool city centre and offers a competitive salary of £50,000-£65,000 DOE as part of a generous remuneration package. This is a fantastic opportunity to make an impact in a crucial role within a rapidly evolving industry. TPBN1_UKTJ

Job Title: Claims Auditor Location: Liverpool, with hybrid working Salary: £31,349 - £43,750, plus an up to £2000 annual bonus Job Type: Full-time About us: Acorn is committed to a people-first approach with a strong culture and offers real career progression. The company has been recognized as a 'Great Place to Work 2024/25' , and a 'Best Place to Work for Development' and for 'Women'. They are also a signatory of the Armed Forces Covenant. About the role: The Claims Auditor works closely with the Claims Audit Lead to ensure the company's regulatory compliance and governance controls are effective. This role involves engaging with Claims Handlers and other staff to identify root causes of issues and working with team leaders to improve their quality reviewing skills. You will also contribute to planning audit activities and delivering agreed-upon audits. The position also requires you to produce insightful reports with the Claims Audit Lead and Governance Manager to drive business improvements. Additionally, you will support the Claims Audit Lead with oversight of the Quality Performance System. About you: The ideal candidate will be an integral part of the Claims Governance Team. You must be able to stay updated on changes in FCA and FOS regulations and provide support for understanding root causes. What we offer: Up to £2000 annual bonus, paid quarterly. DBS and financial checks are a part of the application process. The company is committed to creating an inclusive and supportive work environment and is happy to consider reasonable adjustments. Additional Information: Working hours are 37.5 hours a week, Monday to Friday from 9 am to 5:30 pm. Remote work with occasional travel is also an option for those who cannot regularly commute to Liverpool or Sevenoaks. Due to comprehensive training, applicants must have at least one year remaining on their Graduate or Post-Study Work visa, as the company is unable to offer visa sponsorship. Candidates with experience in: Claims Auditor, Claims Governance, Regulatory Compliance, Insurance Auditor, Financial Auditor, Risk Management, Quality Assurance, and Compliance Officer may also be considered for this role. TPBN1_UKTJ

You will manage your own caseload of claims within a delegated authority, aiding and supporting the Claims Team Leader and Head of Claims, liaising as necessary with Policyholders, Solicitors, Technical Surveyors and insurers, and operating strictly within FCA Regulations & Guidelines. Proactively m

A dynamic and customer-focused Claims and Compensation company is seeking an experienced and detail-oriented Compliance Manager. ICA Diploma in Compliance, CISI, or similar). The ideal candidate will ideally have a solid understanding of the Financial Conduct Authority (FCA) regulations within a Cla

Job Title: Renewals & Customer Service Representative Location: Liverpool, Hybrid Salary: £25,877 to £27,515 Plus up to £2,000 performance related bonus per annum, once established within your role. The Insurance Renewals Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture, the Insurance Sales Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers. If you are a self-motivated individual who can build rapport with people from all backgrounds this could be an excellent opportunity for you to join an established Insurance company within the heart of Liverpool City Centre. Through full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business and service our customers with all complex queries What you will be doing Quoting and closing new business enquiries Building and maintaining long-standing client relationships Amending customer policies, payments and schedules Retaining existing clients at renewal Supporting customers with existing policy amendments Working towards individual and team targets Providing excellent rapport building skills Handling sensitive information and following data protection principles Adhering to strict FCA guidelines Providing a professional service and promoting our brand in a positive manner What we're looking for Somebody who will run through walls for our customers Prepared to challenge the status quo Be prepared to succeed together as a team player Smart decision maker Clear and effective communication skills Ability to assist with clients of all ages and backgrounds Excellent organisational skills and ability to prioritise work Strong literacy & numeracy skills Ability to develop relationships from scratch Excellent telephone manner About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover. At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us. We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day. The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025. Wellbeing: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Enhanced paternity pay and 16 weeks full maternity pay. Colleague Assistance programme offers a suite of wellbeing services Network of internal qualified mental health first aiders are available to provide support to colleagues. Financial: A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner Ability to access your earnings before payday via Dayforce Wallet. Company pension scheme Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period. Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice. Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary. Reward, Recognition and Culture: Long Service Award paid on 5,10- and 15-years' service A reward and recognition hub to celebrate and reward colleagues and peers. Consistent and engaging company events including company awards, competitions and charity fundraisers. Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits! Candidates with experience or relevant job titles of; Customer Service Executive, Client Support Advisor, Outbound Sales, Customer Service, Inbound Sales, Sales Agent, Account Manager, Business Development, Sales Manager, Business Development Executive, Sales Executive, New Business Sales Executive, Sales Consultant, Sales, Customer Services Assistant, Customer Support Administrator, Outbound Sales Advisor, Customer Service, Sales Assistant, Sales Support, Inbound Sales, Customer Service Agent, Customer Service Assistant will all be considered. TPBN1_UKTJ

Role: Sales & Customer Service Representative Location: Liverpool, Hybrid Salary: £25,877 - £27,515 Plus up to £2,000 performance related bonus per annum, once established within your role. Working hours: 37.5 hours a week between 9:00am and 17:30pm Monday to Friday including 1 in 3 Saturdays 09:00am - 17:30pm. The Insurance Sales Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture. The Insurance Sales Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers. What you will be doing: Quoting and closing new or renewal business enquires Building and maintaining long-standing client relationships Amending customer policies, payments and schedules Retaining existing clients at renewal Supporting customers with existing policy amendments Working towards individual and team targets Providing excellent rapport building skills. Handling sensitive information and following data protection principles Adhering to strict FCA guidelines Providing a professional service and promoting our brand in a positive manner We are looking for colleagues who are: As well as a passion for the job, below are the skills we are looking for to be successful in the role: A positive 'can do' attitude Excellent verbal and written communication skills Great listening skills High level of accuracy and attention to detail Good problem solver Ability to work in a fast paced environment Ability to multi-task and manage time effectively Be able to demonstrate patience and empathy Excellent customer service skills, incorporating a confident and polite telephone manner Previous Insurance or Financial Services Industry Experience About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover. At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us. We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day. The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025. Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the 'your tomorrow' benefits you will receive include: Wellbeing: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Enhanced paternity pay and 16 weeks full maternity pay. Colleague Assistance programme offers a suite of wellbeing services Network of internal qualified mental health first aiders are available to provide support to colleagues. Financial: A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner Ability to access your earnings before payday via Dayforce Wallet. Company pension scheme Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period. Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice. Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary. Reward, Recognition and Culture: Long Service Award paid on 5,10- and 15-years' service A reward and recognition hub to celebrate and reward colleagues and peers. Consistent and engaging company events including company awards, competitions and charity fundraisers. Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits! Candidates with experience or relevant job titles of; Customer Service Executive, Client Support Advisor, Outbound Sales, Customer Service, Inbound Sales, Sales Agent, Account Manager, Business Development, Sales Manager, Business Development Executive, Sales Executive, New Business Sales Executive, Sales Consultant, Sales, Customer Services Assistant, Customer Support Administrator, Outbound Sales Advisor, Customer Service, Sales Assistant, Sales Support, Inbound Sales, Customer Service Agent, Customer Service Assistant will all be considered. TPBN1_UKTJ

The Compliance Quality & Monitoring Officer plays a vital cross-functional role in ensuring regulatory compliance, operational quality, and data integrity across internal teams and external partners. Compliance Quality & Monitoring Officer. In line with FCA audit scope and GDPR obligations, the offi

You’ll lead the design, implementation and monitoring of compliance frameworks, policies and procedures, with emphasis on pensions and CASS compliance. You’ll be the firm’s first Compliance hire at a time when they are seeking to complete their FCA application and will assist in the authorisat

Pensions Actuary - Want to develop your career further and get FCA approval to be a Transaction Deal Lead?. This role offers you superb career progression to be a Transaction Deal Lead and gain FCA approval.

Dealing with Regulators and representative of a business, specifically the FCA. Compliance: Ensuring the business meets regulatory requirements related to Operational Resilience, specifically those outlined by the FCA.