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Complaints Handler - Remote\n Banking & Financial Services\n Salary: From £30,000 per annum\n Location: Fully Remote - Work from Home from Day One\n Hours: Full-time (40 hours), shifts between 8am-8pm, Monday-Saturday\n Start Dates: Multiple intakes from June onwards\n\nWhy Join?\n\nThis is an excellent opportunity to join a Great Place to Work UK (2025) recognised organisation that is committed to delivering outstanding customer experiences. You will be part of a supportive and high-performing team within a growing financial services environment, with genuine opportunities for development and progression.\n\nAbout the Role\n\nAs a Complaints Handler, you will take ownership of customer concerns, managing and resolving complex and regulated complaints with professionalism, empathy, and efficiency.\n This is a fast-paced and rewarding role where you will be responsible for making fair, well-reasoned decisions and ensuring customers receive clear and effective communication throughout.\n\nKey Responsibilities\n\nInvestigate and resolve customer complaints within agreed SLAs and deadlines\nHandle complex and regulated cases with accuracy and attention to detail\nCommunicate clearly with customers via telephone and written correspondence\nProduce high-quality case notes, reports, and documentation\nWork within compliance frameworks and identify any risks or non-compliance\nCollaborate with colleagues and wider teams to achieve the best outcomes\nManage a varied caseload while meeting productivity and quality targets\n\nWhat We're Looking For\n\nMinimum 12 months' complaints handling experience within a UK FCA-regulated financial services environment\nStrong written and verbal communication skills\nAbility to manage workload effectively and meet deadlines\nConfident handling of objections and challenging conversations\nAdaptable and comfortable working in a fast-paced environment\n\nPersonal Attributes\n\nStrong focus on delivering excellent customer service\nAbility to remain calm under pressure and make logical decisions\nHigh attention to detail and organisational skills\nTeam player with a proactive and solution-focused approach\n\nTraining & Background Checks\n\nTraining: 2 weeks initial training followed by 2 weeks in a supported "Grad Bay"\nPre-employment checks include: \nRight to Work in the UK\nCriminal Record Check\nCredit Check\nCIFAS and Sanctions checks\nAny additional relevant checks\n\nThis is a great opportunity for someone looking to build or further their career within financial services while working in a fully remote environment.\n Disclaimer\n CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.\n\nThis electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail. Lloyds complaints role

Paraplanner – Liverpool (Jamaica Street) | Up to £55,000\n \n Overview We are recruiting for an experienced and career-focused Paraplanner to join a well-established financial planning firm based in Liverpool (Jamaica Street). This is a technical, non-client-facing role suited to a paraplanner who enjoys in-depth research, report writing, and supporting advisers to deliver high-quality financial advice.\n This is an excellent opportunity for someone seeking a long-term position within a supportive team where technical expertise is genuinely valued.\n\n Key Responsibilities\n \nPrepare detailed suitability reports across a range of financial planning areas, including pensions, investments, protection, and retirement planning \nConduct technical research and analysis to support financial advisers in developing client recommendations \nAnalyse client information and produce accurate cashflow modelling where required \nEnsure all work complies with FCA regulations and internal compliance standards \nLiaise with advisers, administrators, and product providers to ensure efficient case progression \nMaintain up-to-date knowledge of financial products, legislation, and industry developments Requirements \nProven experience working as a Paraplanner within a financial planning or wealth management firm \nStrong technical knowledge across pensions, investments, and protection products \nExperience writing high-quality suitability reports \nWorking towards or holding Level 4 Diploma in Financial Planning (or equivalent) \nExcellent analytical, organisational, and communication skills \nHigh attention to detail and ability to manage multiple cases effectively What’s on Offer \nSalary up to £55,000 (depending on experience) \nHybrid working arrangement \nSupportive and collaborative team environment \nEstablished client base and strong business reputation \nLong-term career opportunity for a dedicated paraplanner Next Steps If you’re a technical paraplanner looking for a role where your expertise is recognised and you can build a long-term career, we’d love to hear from you.\n\n Apply now or get in touch to arrange a confidential discussion

Remote working flexibility | Bonus potential to boost earnings | Broad commercial insurance exposure | Growing broker with long-term opportunity\n\nIf you’re an experienced insurance professional looking to build your career in commercial lines, this Commercial Insurance Advisor role offers the chance to work remotely while managing a varied portfolio of business clients. You’ll join a growing broker where your knowledge is valued, your earnings can grow through bonus, and your development is supported.\n\nThis is a role with genuine variety and autonomy. You’ll work across multiple commercial risks, deal with a wide insurer panel, and build broader technical expertise in a business investing in growth and people.\n\nPackage & Benefits\n• Salary £26,000–£30,000 per annum.\n• Bonus potential taking total earnings to circa £40,000.\n• Remote working with sporadic quarterly office travel following initial office-based induction.\n• 28 days holiday plus bank holidays.\n• Pension scheme and employee discounts.\n\nAbout the Company\nYou’ll be joining an expanding insurance broker that has grown significantly following recent investment. The business is commercially focused, collaborative, and committed to delivering practical insurance solutions through strong insurer relationships and quality client service.\n\nKey Responsibilities\n• Manage new and existing clients across a range of commercial insurance requirements.\n• Provide quotations, process mid-term adjustments, and ensure cover remains accurate and competitive.\n• Place risks with insurer partners across liability, property, motor fleet, and combined commercial policies.\n• Complete all work in line with FCA requirements and internal compliance standards.\n\nAbout You\n• Minimum 12 months’ experience within commercial insurance.\n• Experience handling risks such as liability, property, motor fleet, or combined commercial policies.\n• Background in an advisory, broking, or client-facing insurance environment.\n\nIf you’d like to explore this opportunity, even if your CV is not fully up to date, we’d love to speak with you. Contact Fintelligent for more information or a confidential discussion.\n\nAW_FIN

Job Title: Sales & Customer Service Representative\n\nLocation: Liverpool / Hybrid\n\nSalary: £26,938 - £28,609 per annum Plus up to £2,000 performance related bonus per annum, once established within your role\n\nJob Type: Permanent, Full Time\n\nWorking Hours: 37.5 hours a week between 9:00am and 17:30pm Monday to Friday including 1 in 3 Saturdays 09:00am - 17:30pm.\n\nThe Insurance Sales Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture.\n\nThe Insurance Sales Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers.\n\nWhat you will be doing:\n\nQuoting and closing new or renewal business enquires\nBuilding and maintaining long-standing client relationships\nAmending customer policies, payments and schedules\nRetaining existing clients at renewal\nSupporting customers with existing policy amendments\nWorking towards individual and team targets\nProviding excellent rapport building skills.\nHandling sensitive information and following data protection principles\nAdhering to strict FCA guidelines\nProviding a professional service and promoting our brand in a positive mannerWe are looking for colleagues who are:\n\nAs well as a passion for the job, below are the skills we are looking for to be successful in the role:\n\nA positive "can do" attitude\nExcellent verbal and written communication skills\nGreat listening skills\nHigh level of accuracy and attention to detail\nGood problem solver\nAbility to work in a fast paced environment\nAbility to multi-task and manage time effectively\nBe able to demonstrate patience and empathy\nExcellent customer service skills, incorporating a confident and polite telephone manner\nPrevious Insurance or Financial Services Industry ExperienceGrow with Acorn:\n\nAt Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.\n\nWe're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:\n\nWe run through walls for our customers and each other\nWe challenge the status quo\nWe succeed when we help those around us succeed\nWe decide quickly when the smart thing to do is use our judgementBenefits:\n\n35 days' holiday (including bank holidays) with additional buy/sell options\n24/7 mental health support & free counselling available\nGrow with us: Through career fairs, leadership programs, and learning on the go!\nFlexible benefits, including early access to salary via our internal platform\nHybrid working options to support work-life balance and individual needs\nRecognition awards, social events & moreOur Commitment to our colleague's:\n\nThese aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:\n\nMindful Employer - championing mental health and well-being\nDisability Confident Level 1 & 2 - creating accessible, inclusive opportunities\nMenopause Friendly accredited - supporting every stage of life\nArmed Forces Covenant signatory - honouring those who serve\nGreat Places to Work 2024/25 - fostering an engaging and positive workplace culture\nBest Place to Work for Development - proud to be investing in people's future\nBest Place to Work for Women - breaking down barriers to women's career progressionA Few Things to Know Before You Apply :\n\nWe're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:\n\nIf your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.\n\nVisa Requirements\n\nBecause our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.\n\nWe're Here to Support You\n\nWe're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.\n\nPlease click the APPLY button to submit your CV for this role.\n\nCandidates with experience or relevant job titles of; Customer Service Executive, Client Support Advisor, Outbound Sales, Customer Service, Inbound Sales, Sales Agent, Sales Account Manager, Customer Service Assistant may also be considered

Investment Operations Process Analyst\n\nLocation: Liverpool City Centre\nHours: Monday-Friday, 9am-5pm\nSalary: Competitive (DOE)\nExcellent benefitsA fantastic opportunity has arisen for an experienced Operations Process Analyst to join a growing financial services organisation. This senior role sits within the Operations team and focuses on regulatory reporting, process improvement, quality assurance and supporting Investment Operations.\n\nKey Responsibilities\n\nProduce and quality‑assure regulatory reporting and management information\nSupport quarterly client reporting and annual tax reporting\nAct as an escalation point for complex technical queries\nProvide training on products, systems and procedures\nProduce business requirement documentation\nReview and improve systems, processes and service standards\nConduct casework and third‑party quality assurance reviews\nHelp implement initiatives to reduce risk and improve efficiencyWhat We're Looking For\n\nStrong analytical and numerical skills\nExcellent written and verbal communication\nFinancial services experience, ideally in Operations\nKnowledge of investment‑related regulation (e.g., ISAs, pensions, FCA CASS/COBS)\nAdvanced Excel skills and experience working with large datasets\nAbility to write clear business and procedural documentation\nProven ability to manage initiatives end‑to‑end\nHigh level of attention to detail\nAbility to work independently and collaborativelyQualifications\n\nCISI Investment Operations Certificate (IOC) or equivalentIf this is a role that you would be interested in applying for then please email your CV to \n\nSearch is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Senior Investment Operations Administrator\n\nLocation: Liverpool City Centre\nHours: Monday-Friday, 9am-5pm\nSalary: Competitive (DOE)\nBenefits: Excellent benefits package \n\nA fantastic opportunity has arisen for an experienced Senior Investment Operations Administrator to join a growing financial services organisation. This senior position sits within the Operations team and plays a key role in regulatory reporting, process improvement, quality assurance and the day-to-day support of Investment Operations.\n\nKey Responsibilities\n\nProduce, review and quality-assure regulatory reporting and management information\nSupport quarterly client reporting and annual tax reporting cycles\nAct as an escalation point for complex or technical operational queries\nProvide training and guidance on investment products, systems and procedures\nProduce and maintain business requirements and procedural documentation\nReview, enhance and streamline operational systems, processes and service standards\nConduct casework reviews and third-party quality assurance checks\nSupport the implementation of initiatives aimed at reducing risk and improving efficiencyWhat We're Looking For\n\nStrong analytical and numerical skills\nExcellent written and verbal communication abilities\nProven experience within financial services, ideally in an Investment Operations environment\nGood working knowledge of investment-related regulation (e.g. ISAs, pensions, FCA CASS/COBS)\nAdvanced Excel skills with experience handling and analysing large datasets\nAbility to produce clear, concise business and operational documentation\nExperience managing initiatives or process improvements end to end\nHigh level of attention to detail and accuracy\nAbility to work autonomously while contributing effectively within a teamQualifications\n\nCISI Investment Operations Certificate (IOC) or equivalent qualificationIf this role is of interest, please email your CV to (url removed).\n\nSearch is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Financial Planning Compliance Officer\n\nLocation: Liverpool City Centre\nHours: Monday-Friday, 9am-5pm (35 hours per week)\nContract: Permanent, Full Time\nSalary: Dependent on experience\nEssential: Level 4 Diploma in Financial Planning (or equivalent) \n\nAre you an experienced Financial Services professional with a Level 4 Diploma in Financial Planning and a strong knowledge of investments, pensions and UK regulation?\n\nThis is an excellent opportunity to join a supportive and growing team in Liverpool City Centre, working as part of an established compliance function as a File Reviewer.\n\nThese roles are ideal for applicants with backgrounds in:\n\nFinancial Advising / Strategic Planning\nAdviser Team Management within banking\nParaplanning\nFile checking / quality assurance\nInvestment & pensions compliance\nIndividuals from high street banks such as HSBC, NatWest, Halifax, Santander, etc.What a Typical Day Might Look Like:\n\nReviewing the incoming queue of cases and selecting those requiring attention\nConducting detailed case assessments and grading findings\nProviding feedback to Financial Planners\nUndertaking routine monitoring tasks\nSigning off promotional/educational materials\nResponding to internal compliance queries\nCompleting AML tasks\nListening to adviser calls for quality and compliance checkingWhat We're Looking For\n\nLevel 4 Diploma in Financial Planning or equivalent (Essential)\nExperience in pensions, investments and regulated advice\nStrong analytical and problem‑solving skills\nPractical file‑checking exposure (either formally or informally)\nSolid understanding of the UK regulatory landscape, including the FCA Handbook\nHigh attention to detail with a thorough, organised approach\nAbility to work under deadlines while remaining flexible and proactive\nConfident using MS Office and adapting to multiple systems\nA collaborative and supportive team playerWhat's on Offer:\n\nA dynamic role with genuine impact on the business's compliance framework.\nOpportunity to work with senior leadership and contribute to strategic improvements.\nCentrally located office in Liverpool with excellent transport links.\nSupportive team environment with strong focus on professional development.\nRegular staff events\n25 days holiday\nCycle to work scheme\n+ much more! \n\nSearch is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Job Title: Customer Service First Response Unit Claims Handler\n\nLocation: Liverpool\n\nSalary: £26,938 per annum plus the opportunity to earn a performance-related bonus of £4200 paid on a quarterly basis, once established within your role\n\nJob Type: Full Time, Permanent\n\nWorking hours: 37.5 hours per week; Monday to Friday 8.00am - 8.00pm(on a rota basis) 1 in 3 Weekends 9.00am-5.00pm.\n\nWhat you will be doing:\n\nProviding a professional and proactive response in assessing claims in line with policy and procedure\nProviding an empathetic service to clients who have been involved in road traffic incidents\nLiaise with external companies and internal departments in a timely and professional manner in order to effectively process the customers claim notification\nTo resolve any issues avoiding expressions of dissatisfaction escalating into complaints\nHandle First Notification of Loss (FNOL) calls, entering relevant claims details\nTo monitor and manage claims ensuring all services are provided in an agreed timescale\nAssessing new claims in accordance with policy terms and conditions\nIdentify and initiate any potential recoveries from 3rd parties\nHandle any complaints in line with FCA guidelines\nIdentifying key requirements for replacement vehicles\nWork to agreed SLA's and KPI'sWhat we're looking for:\n\nExcellent customer service skills\nNaturally empathetic and the ability to connect with people\nQuick fast paced problem-solving ability\nPositive can-do attitude\nGood IT skills and a confident communicator\nPassionate about working as part of a team\nHave the ability to make fast, informed decisions\nExcellent organisational and prioritisation skills with a strong attention to detail\nHave a desire to develop skills and experience within the insurance industry.\nThe Ability to deal with challenging customers and third party insurersGrow with Acorn\n\nAt Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.\n\nWe're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:\n\nWe run through walls for our customers and each other\nWe challenge the status quo\nWe succeed when we help those around us succeed\nWe decide quickly when the smart thing to do is use our judgementBenefits:\n\nA maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options\n24/7 mental health support & free counselling available\nGrow with us: Through career fairs, leadership programs, and learning on the go!\nFlexible benefits, including early access to salary via our internal platform\nHybrid working options to support work-life balance and individual needs\nRecognition awards, social events & moreOur Commitment to our colleague's:\n\nThese aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:\n\nMindful Employer - championing mental health and wellbeing\nDisability Confident Level 1 & 2 - creating accessible, inclusive opportunities\nMenopause Friendly accredited - supporting every stage of life\nArmed Forces Covenant signatory - honouring those who serve\nArmed Forces Defence employer recognition scheme - Supporting those who serve\nGreat Places to Work 2024/25 - fostering an engaging and positive workplace culture\nBest Place to Work for Development - proud to be investing in people's future\nBest Place to Work for Women - breaking down barriers to women's career progressionIf you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn.\n\nA Few Things to Know Before You Apply\n\nIf your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.\n\nVisa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.\nWe're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.Please click the APPLY button to submit your CV for this role.\n\nCandidates with experience or relevant job titles of: Customer Claims Executive, Claims Account Manager, Claims Customer Service, Claims Advisor, Claims Assistant may all be considered

An exceptional opportunity to shape adviser performance, elevate quality, and play a pivotal role in a growing financial services business. If you’re passionate about developing people, strengthening compliance standards and influencing culture, this role places you at the centre of it all. About the Company Our client is a long‑established, highly respected Mortgage Brokerage based in Southampton. The company have a strong national presence, a reputation for outstanding customer outcomes and a culture built on integrity and continuous improvement, they are committed to developing their people and delivering best‑in‑class advice across the market. About the Role As the Training & Competence Monitoring Supervisor, you will play a crucial role in driving mortgage adviser development, ensuring adherence to regulatory standards, and strengthening the company’s Training & Competence framework. Working at the heart of the compliance and performance function, you will influence adviser capability, support business objectives, and ensure that every customer receives suitable, high‑quality advice. Key Responsibilities In this role, you will: • Maintain, embed and oversee all requirements within the company’s Training & Competence scheme., • Conduct adviser observations across all product areas, identifying developmental needs, • Lead regular 1:1s with advisers to review performance, KPIs and risks to drive improved customer outcomes., • Create, implement and manage adviser development plans, • Provide ongoing coaching to enhance advice quality and strengthen adviser capability., • Facilitate and deliver induction training aligned to the T&C scheme., • Build strong cross‑departmental relationships to support an effective end‑to‑end customer journey., • Ensure accurate, timely T&C record keeping and support first‑line defence activities., • Respond appropriately to complaints in line with company policy., • Promote and uphold high standards of conduct, customer focus and compliance across all activities. Skills & Experience • Minimum 2 years’ experience within a Regulated Mortgage environment, • At least 1 year in a Mortgage Training & Competence, coaching, supervisory or quality assurance role., • Strong understanding of FCA regulation and the UK regulatory environment., • Effective communicator with strong relationship‑building skills., • Highly organised, detail‑focused and able to work to challenging deadlines., • Confident in providing constructive challenge and working both independently and collaboratively., • CeMAP or equivalent qualification & a formal compliance qualification (Desirable) Package • Salary up to £43k, • Remote work, • Career development opportunities within a respected, growing organisation. Why Apply? If you want a role where your expertise directly shapes adviser quality, customer outcomes, and the success of the business, this position offers real influence and long‑term career progression. You’ll join a forward‑thinking organisation that values continuous improvement, invests in its people, and empowers you to make a genuine impact.

About the company Our Mission Alecto’s mission is to make legal services accessible to everyone on the planet. We believe the quality of service in the legal profession is woefully inadequate. It delivers bad value for money, frustrates the people it exists to serve, and lacks basic accountability. The societal impact of making legal services accessible, understandable, and affordable to every person will be enormous. We aim to be the business that makes this happen. The Founder Alecto was founded in autumn 2025 by Will Rice. Will previously founded Gen H, an FCA-regulated fintech that has become one of the UK’s leading mortgage lenders for first-time buyers. At Gen H, Will raised £50 million in equity from leading venture investors and over £5 billion in asset financing. Prior to Gen H, Will lived in Moscow and ran a hedge fund. He has a starred first-class degree from Cambridge University, where he studied Russian and Arabic. Who Thrives Here We’d love to talk to you if you’re: Relentless: You're never satisfied with good enough. You push yourself to improve constantly. You measure your progress. Uncompromising: You have incredibly high standards. You sweat the details. You take pride in your work even when no one's watching. You speak up when standards slip. Accountable: You own outcomes. You fix problems rather than waiting for someone else to. You want to be measured on your impact. Humble: Low ego. Self-critical. Open to feedback. You change your mind with new information. You give honest feedback directly and kindly. Optimistic: You approach problems as solvable. You find opportunity in crisis. You energise the people around you. What to Expect • Real impact: Improve the way people navigate some of life’s most important moments., • Ownership: You'll have real responsibility from day one., • High standards: We don't compromise on quality., • Fast pace: We move quickly and expect you to keep up., • Quantitative assessment: Your performance will be assessed on transparent criteria., • Direct feedback: You'll get honest feedback regularly. You'll give it too., • Hard problems: Nothing about building this is easy. That's what makes it fun., • Greater financial reward: We pay more because we expect more. How you’ll contribute We're looking for Staff or Senior Product Engineers to join our engineering team. We're a small team of generalists with deep experience in startups and a passion for craft. We move fast, ship often, and hold ourselves to a high bar. From day one, you’ll help shape the product’s direction and ship features to production within your first week. Requirements will be fuzzy - you’ll talk to users, form hypotheses, and iterate quickly to define what to build. You may be a good fit if you • Have worked at early-stage startups and driven product direction, • Think in terms of user problems, not just technical solutions, • Have scaled TypeScript projects, • Enjoy refining and customizing your AI workflow into the early hours, • Building AI agents or LLM-powered systems that go beyond simple prompting. Who thrives here We'd love to talk to you if you're relentless about self-improvement and hold yourself to incredibly high standards, sweating the details others overlook. You see problems as solvable and find opportunity in challenges, energising the people around you in the process. You own outcomes, fixing problems rather than waiting for someone else to, and want to be measured on your impact. You're low ego and self-critical, open to feedback, and give honest feedback directly and kindly. We're building with • A TypeScript monorepo, React, tRPC and Tailwind, • Inngest for background jobs and event-driven workflows, • Deployed on Google Cloud Platform with Postgres What we offer • £100,000 - £150,000 depending on experience, • Meaningful early-stage equity - you'll be an owner, not just an employee, • 5% employer pension contributions, • Comprehensive private medical cover including dental and optical, • 25 days holiday plus bank holidays, • Your choice in AI toolingThis role is based in Shoreditch, London and reports directly to the founder.

Job Title: Customer Service First Response Unit Claims Handler Location: Liverpool Salary: £26,938 per annum plus the opportunity to earn a performance-related bonus of £4200 paid on a quarterly basis, once established within your role Job Type: Full Time, Permanent Working hours: 37.5 hours per week; Monday to Friday 8.00am - 8.00pm(on a rota basis) 1 in 3 Weekends 9.00am-5.00pm. What you will be doing: • Providing a professional and proactive response in assessing claims in line with policy and procedure, • Providing an empathetic service to clients who have been involved in road traffic incidents, • Liaise with external companies and internal departments in a timely and professional manner in order to effectively process the customers claim notification, • To resolve any issues avoiding expressions of dissatisfaction escalating into complaints, • Handle First Notification of Loss (FNOL) calls, entering relevant claims details, • To monitor and manage claims ensuring all services are provided in an agreed timescale, • Assessing new claims in accordance with policy terms and conditions, • Identify and initiate any potential recoveries from 3rd parties, • Handle any complaints in line with FCA guidelines, • Identifying key requirements for replacement vehicles...

KeyResponsibilities • Liaisewithadviserstounderstandclientobjectivesandgatheranyadditionalinformationrequiredtocompletesuitabilityassessments, • Reviewfact-finddatatodevelopaclearpictureofeachclientsoverallfinancialposition, • Investigateclientqueriesthoroughlyandprovideclear,accurateresponses, • Carryoutcomparativeanalysistosupportwell-informedclientrecommendations, • Conducttechnicalresearchaspartofreviewingexistingfinancialarrangements, • Performtaxplanningassessmentswhereappropriate, • Createandinterpretcashflowmodelstosupportfinancialplanningadvice, • Prepareclientsuitabilityreportsandcorrespondencewithinagreedtimeframes,ensuringaccuracyandclarity, • Produceannualreviewreportsandclientcommunicationsinlinewithagreedservicelevels, • Ensureallclient-relatedworkmeetsregulatorystandardsandissupportedbyappropriatedocumentation, • AdhereatalltimestotherequirementsoftheFinancialServicesandMarketsAct2000andrelevantFinancialConductAuthority(FCA)rulesandprinciples, • Supportpositiveclientoutcomesbyfollowinginter...

As a Complaints Handler, you are responsible for delivering fair, timely resolutions to motor insurance complaints in line with company policy, the FCA Consumer Duty and all other regulatory requirements. Claims Complaints Handler Liverpool or Sevenoaks hybrid 37.5 hours a week – Monday to Friday, 9am to 5:30pm £29,000 – £35,000 depending on experience plus up to £2,000 performance‑related bonus potential per annum, achieved quarterly. • Deliver high‑quality customer service and meet quality audit standards., • Resolve both reportable and non‑reportable motor insurance complaints fairly and promptly., • Own each complaint throughout its lifecycle, from first contact to final response, including escalations to the Financial Ombudsman Service., • Maintain accurate, high‑quality data and ensure all regulatory deadlines are met., • Assess financial impact of complaints and minimise complaint‑related compensation., • Identify root causes and provide feedback to improve products, processes and customer journeys., • Provide a positive experience to every customer and act as a brand ambassador., • Motivation, drive and strong communication skills., • Empathy, patience and the ability to handle challenging situations with professionalism., • Goal‑orientated and commercial mindset., • Attention to detail and accuracy in investigations., • Knowledge or willingness to learn FCA regulations, the Consumer Duty and complaint‑handling rules., • Self‑starter who can work independently and collaborate across teams., • Previous experience in household insurance and claims handling is essential; experience in financial services or complaint handling is desirable., • Maximum 35 days holiday (depending on role and tenure) including bank holidays, with buy/sell options., • 24/7 mental health support and free counselling., • Opportunities for career development through fairs, leadership programs and learning initiatives., • Flexible benefits, including early salary access via internal platform., • Hybrid working options to support work‑life balance., • Recognition awards and social events. We are an equal opportunity employer. #J-18808-Ljbffr

This job is with Munich Re, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Location: Birkenhead Head Office Division: Operations Reporting to: Claims Manager As a Claims Handler, you will play a key role within the Claims team, managing new and existing Structural Warranty claims within delegated authority. You will act as a trusted point of contact for policyholders, ensuring claims are handled fairly, efficiently and in line with FCA regulations, internal procedures and service standards. • Manage a caseload of new and existing Structural Warranty claims, within delegated authority levels., • Act as the main point of contact for policyholders throughout the lifecycle of a claim., • Handle inbound calls and correspondence, providing clear guidance on the claims process and delivering an excellent customer experience., • Gather, review and accurately record all relevant information and documentation required to assess claims., • Assess claims fairly and consistently to ensure appropriate coverage decisions are made., • Proactively manage claims of small to medium value and complexity, ensuring valid claims are settled fairly and promptly., • Set and maintain appropriate claim reserves throughout the lifecycle of each claim., • Handle claim declinatures and appeals in line with policy terms and regulatory requirements., • Work closely with insurers, solicitors, technical surveyors and internal teams to progress claims efficiently., • Collaborate with the Recoveries Team to identify potential recovery and/or mitigation opportunities., • Ensure customers are treated fairly at all times, including those who may be vulnerable., • Adhere to legal requirements, FCA regulations, industry standards and internal quality frameworks., • Contribute to the review and continuous improvement of claims processes., • Undertake any other duties as reasonably required., • Experience handling insurance claims and delivering a high standard of customer service., • Working knowledge of FCA regulations and an understanding of their application within claims handling., • A customer‑focused mindset, with a strong commitment to fair and consistent outcomes., • Strong investigation, problem‑solving and analytical skills., • Ability to manage a varied caseload, prioritise effectively and meet deadlines., • Confident decision‑maker, able to assess coverage and progress claims independently within delegated authority., • Calm and resilient, able to work effectively under pressure and handle challenging situations., • Excellent written and verbal communication skills, with the ability to engage professionally with customers, colleagues and external stakeholders., • Well organised and detail‑focused, with the ability to maintain accurate and well‑structured claim files., • A collaborative team player who works well with others., • Familiarity with insurance claims systems and processes; experience within construction, property or latent defects claims is an advantage., • Confident using IT systems, including Microsoft Office applications., • To have, or be working towards, insurance‑related qualifications such as CII., • 25 days' annual leave plus bank holidays and well‑being days, • Up to 13% pension contribution, • Eligibility for an annual bonus, • Private medical coverLife assurance, • Wellbeing and development scheme, including EAP, • Study and continuing professional development support, • Hybrid working #J-18808-Ljbffr

£27,000 - £29,000 Basic + Bonus + Benefits Liverpool, Merseyside – Hybrid Working (3 days office / 2 days home) This established financial services business provides tailored funding solutions to customers across the UK. Due to continued growth, they are expanding their operations team with the appointment of a Sales Support Administrator to help maintain service levels, support internal teams and enhance the customer journey. With a strong reputation for service, modern systems and a collaborative working culture, the business offers long-term career prospects within a stable and growing organisation. Aspion are leading the search for Sales Support Administrators to join a busy operations and sales support team in Liverpool. This role supports the full finance process from quotation through to completion, working closely with sales teams, lenders and customers. Success in the role will come from delivering accurate administration, excellent customer service and helping maximise new business conversion. • Produce accurate finance quotations across finance and lending products, • Support new business enquiries and assist with sales pipeline progression, • Manage dealer, broker and customer queries through to resolution, • Process settlements, documentation and funding administration, • Support Business Development Managers with account administration, • Maintain service levels across key accounts and internal stakeholders, • Assist with commission schedules, campaigns and promotional activity, • Ensure all activity is compliant with FCA and internal procedures, • Identify process improvements to increase efficiency and service quality, • Experience in sales support, business support, operations or customer service, • Background in finance, broker, lending or financial services advantageous, • You must be able to commute to the office based in Liverpool city centre., • Strong administrative accuracy and attention to detail, • Confident using CRM systems, Microsoft Office and internal platforms, • Strong communication skills with customers and business partners, • Commercial awareness with a customer‑first mindset, • £27,000 - £29,000 base salary, • Performance‑related bonus scheme, • Hybrid working – 2 days from home, 3 days in the office, • Pension scheme, • 25 days holiday allowance + bank holidays, • Modern Liverpool city centre office, • Structured training and career progression, • Stable, growing business within the finance sector, • Supportive management team and collaborative culture Applications are being reviewed immediately. To discuss this Sales Support Administrator opportunity in confidence, apply today or contact John Nesbitt for more information. #J-18808-Ljbffr

We are seeking an experienced and commercially astute Solicitor (minimum 5 years PQE) to join the firm in a senior leadership capacity. This is a pivotal role, reporting directly to the Legal Director, CEO, and Executive Board, with significant influence over the firms strategic direction. The following information aims to provide potential candidates with a better understanding of the requirements for this role. You will play a central role in shaping and delivering the firms settlement strategy, strengthening its regulatory compliance framework, and overseeing key legal operations. Working closely with investors, lenders, and external advisers, you will contribute directly to the firms continued growth and market position. Key Responsibilities Report directly to the Legal Director, CEO, and Executive BoardDevelop and implement a robust settlement strategy aligned with the anticipated Car Finance Redress SchemeEnsure full compliance with SRA, FCA, and ICO regulatory requirementsSupport the COLP and COFA, guiding on legal and regulatory mattersAttend and actively contribute to senior management and board meetingsCollaborate with investors on settlement strategy and risk managementManage relationships with lenders and external legal advisersRecruit, build, and lead a high-performing legal and settlement strategy teamIdentify and develop new opportunities within the consumer claims marketAbout You Qualified Solicitor with a minimum of 10 years post-qualification experienceStrong expertise in consumer finance, regulatory law, or complex consumer claimsProven experience operating at a senior or board levelIn-depth knowledge of SRA, FCA, and ICO regulatory frameworksCommercially minded, with confidence advising senior stakeholders and investorsDemonstrated xjlbheb leadership experience, including team building and managementStrategic thinker with a desire to play a key role in long-term business growthThe Package Highly competitive salary, commensurate with experienceFlexible remuneration structure, open to discussionPerformance-related bonuses and long-term incentive opportunitiesA genuine opportunity to become a key strategic leader within the firmIf you are looking to take on a high-impact leadership role and help shape the future of a growing firm, we would welcome your application.

In this role, you will manage a caseload of Structural Warranty claims, acting as a trusted contact for policyholders and ensuring claims are handled in accordance with FCA regulations.

The role necessitates ensuring claims are managed in line with FCA regulations while fostering a supportive environment.

The successful candidate will ensure claims are handled fairly and in compliance with FCA regulations while fostering a positive team culture.

KeyResponsibilities Liaisewithadviserstounderstandclientobjectivesandgatheranyadditionalinformationrequiredtocompletesuitabilityassessments Reviewfact-finddatatodevelopaclearpictureofeachclientsoverallfinancialposition Investigateclientqueriesthoroughlyandprovideclear,accurateresponses Carryoutcomparativeanalysistosupportwell-informedclientrecommendations Conducttechnicalresearchaspartofreviewingexistingfinancialarrangements Performtaxplanningassessmentswhereappropriate Createandinterpretcashflowmodelstosupportfinancialplanningadvice Prepareclientsuitabilityreportsandcorrespondencewithinagreedtimeframes,ensuringaccuracyandclarity Produceannualreviewreportsandclientcommunicationsinlinewithagreedservicelevels Ensureallclient-relatedworkmeetsregulatorystandardsandissupportedbyappropriatedocumentation AdhereatalltimestotherequirementsoftheFinancialServicesandMarketsAct2000andrelevantFinancialConductAuthority(FCA)rulesandprinciples Supportpositiveclientoutcomesbyfollowinginternalcompliancepoliciesandprocedures,includingthoserelatingtofinancialcrimeprevention(e.g.anti-moneylaundering,dataprotection,fraud,andanti-bribery) Stayinformedofrelevantdevelopmentsinproducts,legislation,andtechnicalguidance Maintaintherequiredlevelofprofessionalcompetencefortherole Completeandaccuratelyrecordongoingcontinuingprofessionaldevelopment(CPD) SkillsandExperience HoldsaLevel4Diploma(orequivalentqualification) StrongworkingknowledgeofMicrosoftOfficeapplications,particularlyExcelandWord Effectivewrittenandverbalcommunicationskills Strongorganisationalandtimemanagementabilities Professionalandconfidenttelephonemanner Highlevelofaccuracyandattentiontodetail Goodplanningandcoordinationskills Weareanequalopportunitiesemployerandwelcomeapplicationsfromallsuitablyqualifiedindividualsregardlessofrace,sex,disability,religionorbelief,sexualorientation,orage. Duetothehighvolumeofapplicationswereceive,weregretthatwemaynotbeabletorespondtoeveryapplicantindividually.Ifyouhavenotheardfromuswithin10workingdays,pleaseassumethatyourapplicationhasbeenunsuccessfulonthisoccasion. Yourdetailswillbehandledinaccordancewithourprivacypolicyandinlinewithcurrentdataprotectionlegislation.Wemayretainyourinformationforfutureopportunitiesunlessyourequestotherwise. TPBN1_UKTJ

Paraplanner - Experienced & Level 4 Qualified Location: Liverpool City Centre Hours:Monday-Friday, 9am-5pm Salary: £34,000-£40,000 (DOE & Qualifications) Benefits: Excellent package + full exam support Search is delighted to be partnering with a highly respected, growing financial planning firm to recruit an experienced and technically strong Paraplanner. This is a superb opportunity to join a well‑established advisory practice in the heart of Liverpool City Centre. You'll be part of a collaborative, forward‑thinking team where your technical expertise will directly influence the quality of advice delivered to clients across the UK. The Role As a Paraplanner, you will work closely with Financial Advisers to provide high‑level technical support, including: Conducting detailed research and analysis across pensions, investments, tax planning and holistic financial planning Preparing clear, compliant and well‑structured suitability reports Reviewing client objectives and identifying appropriate planning strategies Producing cashflow modelling (where applicable) Ensuring all advice meets FCA and internal compliance standards Supporting advisers with technical queries and contributing to client planning discussions This role is ideal for candidates who are already Level 4 Diploma qualified, or highly experienced Paraplanners who are close to completion (with salary progression once qualified). What's in it for you? Competitive salary £34,000-£40,000 depending on experience and qualifications 22 days holiday + 8 bank holidays + Christmas shutdown Clear, structured career progression Excellent city centre location with strong transport links Company pension scheme Life cover Full exam support including CII exam funding, study materials and membership Medical expenses cashback scheme Company sick pay Free financial wellbeing checks If this role aligns with your experience and career goals, I'd be keen to hear from you. Please send your CV to (url removed) to discuss the opportunity further. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

You will be responsible for ensuring adherence to FCA requirements, leading the FCA licence application process, and overseeing a robust compliance and financial crime programme.

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Our client is one of the largest facilities management and maintenance contractors in the UK, offering market leading opportunities for talented professionals looking for long term career progression.Due to an increase in upcoming projects, there is now a need for an.Engineering Manager - Electrical

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