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NLA is seeking an exceptional Front of House Coordinator with a passion for customer service to be an ambassador for NLA as the face of our activities at The London Centre, our home, for all visitors and clients engaging with the space. About NLA NLA is the independent member-led network for everyone with an interest in London’s built environment. With a thriving community of 30,000+ professionals and industry-leading research, events, and content, NLA connects innovators and decision-makers shaping the city’s future. Guided by the New London Agenda, our work has global relevance, and we collaborate with cities worldwide. Our home — The London Centre — is a public meeting space that houses our London-wide scale models and public galleries. It’s a place where our members, community groups and public can explore, learn and celebrate London’s built environment. Together with our extensive events programmes, annual Festival, and communications channels, we engage hundreds of thousands of people annually in the future of our city, from school children and community groups to political leaders and international investors. About the role The opportunity at NLA for the Front of House Coordinator is to take ownership of the day-to-day running of The London Centre galleries and reception area ensuring all those who visit receive a warm welcome and maintaining an excellent standard of upkeep in all public areas of the space. Supported by the Head of Events and working with the Venues and Events team and wider NLA team, you will support on all aspects of our activities at The London Centre through general administrative and operational tasks. The role is ideal for a highly organised individual, with a passion for galleries and public interaction and an interest in architecture and the built environment. The successful candidate will have initiative, will be a great communicator who possesses strong customer service skills and a creative approach to problem solving with the ability to work on several complex tasks simultaneously whilst remaining calm under pressure. Terms • Hours: Full time, 40 hours a week worked between 9.00am – 6.00pm. Working from our City of London office, The London Centre (our public gallery), • Salary: £28,810, • Location: The London Centre, 3 Aldermanbury, EC2V 7HH, • Benefits: 25 days holiday (+ bank holidays) with uncapped discretionary leave, pension, EAP, Cycle-to-work, wellness initiatives and professional development budget. Main duties and responsibilities • Management of front desk and general enquiries, including answering questions about NLA, exhibitions at The London Centre and related questions about the Guildhall spaces and NLA membership, • Provide exceptional customer service to all visitors and NLA members, • Telephone reception duties to include handling enquiries for The London Centre and NLA, • Upkeep of front of house areas and exhibition gallery; taking pride in the presentation of the space maintaining an excellent standard of appearance, • Opening and closing of the venue, exhibition and AV switch on/off, • Whenever necessary assist with the viewing of event space and the gallery, • Reporting maintenance issues, overseeing contractors and working with facilities to ensure the smooth running of the venue, • Day-to-day administrative office support, • Diary management of CEO; to act as the primary contact for meeting requests and support in sending out / accepting invitations / rearranging meetings, • Assisting with public and private events (will involve some out of office hours where time back can be arranged with your Manager), • Managing enquiries and taking bookings to include; administering booking forms, invoices and catering requirements, • Setting up A/V at events and managing any issues, • Facilitating refreshments for internal meetings, • Furniture setup and de-rig for events taking place in the Gallery, • Front of house event support including registration, sign-in and cloakroom, checking event set up and client liaison, • Delivering model talks, around our two architectural models, as part of a our public talks programme on Fridays; training will be given, • Supporting the the Venues and Events team to deliver the NLA programme and private events at the London Centre, • Supporting Project Teams, including inbox management, note taking and collaborating with the wider NLA team on different outputs What we are looking for You will have a passion for and experience of customer service, front of house and administrative duties that contribute to being an ambassador for NLA as the welcoming face of all our activities, visitors and clients engaging with NLA at The London Centre. Essential skills & abilities • Clear and effective communication skills, both oral and written, • Previous experience within the hospitality or events industry, • Previous experience as Front of House staff, • Proven ability of solo working and collaborating as part of a team, • Proven ability to provide excellent customer service, • Working knowledge of Microsoft packages including Word, Excel and Outlook, • Ability to prioritise effectively, managing a busy diary and varied workload to meet demands and deadlines, • Ability to multi-task between different requirements of the role including public interaction, administrative tasks and upkeep of the public Gallery, • A flexible approach in terms of work, changes and participation, • Good team player, • Ability to take initiative; a self-starter, • Willingness to learn, • Willing to work early mornings, evenings and the occasional weekend day, as required (Time back to be arranged by manager), • Confidence in public speaking and interacting with the public Desirable qualifications and experience • Proven ability to deliver high quality events, • Knowledge of events catering, • Previous experience using accountancy software, preferably Xero How to apply & equal opportunities: We are an equal opportunities employer and welcome applicants from all backgrounds. We celebrate and are committed to creating an inclusive environment for all employees. Adjustments for application or interview process are available on request. Applications will close at midnight on Friday 19th December. Interviews will take place WB 5th January 2026. To apply please follow the link on our recruitment page where you can send your CV and cover letter to Danielle Rowland, Head of Operations. Please note that applications will only be reviewed where cover letters are included.

Promotional Staffing & Account Executive - creative marketing agency - up to £35k Are you an energetic, 'up for it' staffing superstar ready to bring major brand experiences to life? We are a vibrant Creative Marketing Agency based in London, and we understand that the human element is the most vital part of any successful brand activation. That's why we’re seeking a highly organised, passionate Staffing/Account Executive to oversee all live staffing for our key clients in the nicotine pouch and smoke-free product sector. This is your opportunity to manage everything, from large festival sampling campaigns, such as Glastonbury, to nationwide in-store activations, ensuring we have the right people in the right place at the right time. The Opportunity: What You'll Be Doing You'll be the linchpin connecting a major client in the smoke-free product category with a database of over 1000 brilliant, vetted, and trained promotional staff across the UK. Reporting to the Group Account Director, your core mission is to manage all staffing logistics for live campaigns: • Staffing Management: Book, brief, and confirm all promotional staff for diverse sampling campaigns, including major festivals and retail outlets., • Recruitment & Training: Run interviews, recruitment, training, refresher, and casting days to maintain a premium staffing roster., • Campaign Logistics: Handle all essential admin, including hotel bookings, travel arrangements, site visits when required, and on-call support during out-of-office campaign hours., • Database Master: Input, maintain, and update the staff database with performance notes and client feedback., • Financial Administration: Ensure strict compliance with all internal and Client’s financial procedures. This involves confirming payroll, managing bonuses/fines, processing expenses, drafting project budgets, raising P.Os, and invoicing., • Client & Team Liaison: Hold regular status updates with the Group Account Director, client, and internal teams, providing campaign monitoring and feedback., • Documentation: Create impactful briefing documents, staff profiles for clients, and post-campaign evaluation documents. What You'll Need to Bring We’re looking for a genuine go-getter with a vibrant personality and an obsession with detail. • Agency Experience: At least 1 year of experience working in an agency environment is essential., • Personality: A lively, energetic, proactive personality with a genuinely “up for it!” attitude and outgoing nature. You’re happy to go the 'extra mile' during busy periods., • Organisation: You must be a highly organised and efficient operator; strong administrative and implementation skills are a must-have., • Passion: Creative and passionate about the staffing industry and the business in general., • Communication: Strong written and verbal communication skills., • Team Player: A proactive team player who contributes at a total company level.

Zeno Group is the fiercely independent and global, integrated communications agency, born from PR. We bring together the boldest and brightest talent to help clients across industries and sectors unleash the power of strategic communications. Guided by our "Fearless Pursuit of the Unexpected," we push the boundaries to achieve real business value and societal impact for clients. Winner of the industry’s most coveted awards including the 2024 PRWeek U.S. Outstanding Large Agency of the Year, 2023 PRWeek Purpose Agency of the Year, 2022 PRWeek Global Agency of the Year, 2022 PRovoke Best Large Agency to Work For in North America and a three-time winner of PRWeek’s Best Places to Work. Zeno has also been previously recognized by the Cannes Lions International Festival of Creativity. Zeno is a DJE Holdings Company. Job Description This is an Account Executive position in the growing Corporate Reputation team. We are looking for someone early in their career who has at least a year of experience and who's keen to build on that experience working with global brands including The Coca-Cola Company. You will be responsible for keeping teams organised, maintaining high levels of attention to detail across a portfolio of accounts, building a little black book of media contacts and beginning to develop a relationship with clients. You will be expected to demonstrate proven basic public relations skills, notably writing and media relations for a named portfolio of clients. Day-to-day tasks - You Will Be Expected To Take Ownership Of Tasks And Projects, Working With Your Account Manager To Manage Your Time And Ensure All Client Deadlines Are Met. A Typical Week Might Include • Preparing agendas and action notes for internal and client meetings, • Drafting written content including press releases, media pitches, bylined articles and social media copy, • News monitoring including flagging relevant industry stories for proactive comment or potential bubbling issues, • Supporting with media outreach including building media lists and outreach to media, providing a point of view on media strategy and approach, • Collection, collation and distributing media coverage on a regular basis (including online monitoring), developing activity reports to share with clients, • Participate in and contribute to brainstorms and planning for clients, • Online research using social media tools and techniques, • Maintaining client files, ensuring that files and records are kept in good order, e.g. ensuring the unnecessary drafts are deleted from the system, • Organising and researching forward feature calendars / speaker opportunities including sourcing and qualification of opportunities and status maintenance Workload Management - • Time management - organising workload and setting/meeting deadlines ensuring time for consultation, discussion and feedback, • Supervising junior staff, including delegating tasks to JAEs and managing their time, setting clear expectations and deadlines, • Participate in wider agency teams e.g. DE&I, Culture, Social, Influencer Team Building - • Working with team - ensuring team involvement and communication at all times, • Motivation - demonstrating energy and enthusiasm to ongoing workload and projects, • Communicating with supervisors to ensure they are updated on work in progress and briefed when having difficulty achieving required results PR Skills - • Writing – an AE is expected to demonstrate public relations writing skills in a variety of formats, including releases, case studies, opinion pieces, blog entries etc. It will be important to understand different formats and how to write for different audiences., • Media knowledge - it’s important to have in-depth knowledge of the media, for your specific clients and in general. This should include national, trade and online. You must be proficient in using basic media tools to research and develop insight on journalists and client competition, • Media liaison - dealing with day-to-day enquiries; acting professionally when meeting the press; establishing and building relationships with journalists; selling in stories/articles/features over the phone; ensuring copy is prepared, approved and submitted in line with deadlines, researching and writing copy for features; writing and following up photo-call notices; closing the loop with all press opportunities, • Quality standards - producing a high standard of work at all times, paying attention to detail and removing the possibility of careless errors. The AE will also work to maintain all company quality standards continually looking for areas of improvement Salary band - £27,500 - £29,000 Level 03

Informa Festivals marks an exciting new chapter in B2B events, bringing some of the world's most influential creative, technology and business festivals together. We’re combining prestigious events like Cannes Lions, Black Hat, Money20/20, GDC, and London Tech Week with cutting-edge marketing intelligence platforms and advisory services to deliver unmissable experiences and insights. Our festival-led approach reimagines traditional B2B events, creating powerful, immersive experiences that drive innovation and industry advancement. Building on decades of expertise and powered by Informa's international reach, we're shaping the next generation of business festivals. We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100 who are #3 in Glassdoor's Best Places to Work 2025 UK list. Job Description This role is based in our 5 Howick Place office. Join our dynamic procurement team as a Procurement Manager, where you'll play a pivotal role in driving commercial excellence and strategic sourcing initiatives. Based at our 5 Howick Place office, this position offers the opportunity to establish yourself as the go-to procurement expert within your division while delivering measurable value through optimized commercial terms and innovative procurement strategies. What You'll Do: Strategic Leadership & Relationship Management • Serve as the primary procurement contact for your division vertical, building trust and credibility with key stakeholders, • Develop and maintain collaborative relationships with internal teams and external suppliers, • Implement and deliver comprehensive category sourcing plans that align with business objectives, • Negotiate favorable commercial terms and drive measurable savings across your contract portfolio, • Provide valuable market intelligence, including trends analysis, cost structures, and key cost drivers, • Establish and enforce robust procurement processes and controls across the organization, • Deliver regular training sessions to staff, promoting procurement best practices and early engagement, • Collaborate with the wider procurement team to rationalize emerging demand categories into broader Festivals and Informa strategies, • Champion procurement engagement from the early stages of the business planning process Qualifications • Minimum 5 years of proven procurement experience with demonstrable results, • Strong influencing skills with the ability to manage strategic relationships at senior levels, • Comprehensive category knowledge across multiple procurement areas, • Exceptional negotiation skills with a track record of securing favorable commercial outcomes, • Deep understanding of vendor management, supplier relationships, and various commercial models, • French language skills would be advantageous, • Excellent prioritization and communication abilities in fast-paced, multi-tasking environments, • Strategic thinking with strong analytical and problem-solving capabilities Additional Information We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely. We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say ___ Our benefits include: • Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks, • Broader impact: take up to four days per year to volunteer, with charity match funding available too, • Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves, • Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year, • A flexible range of personal benefits to choose from, plus company funded private medical cover, • A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares, • Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more, • Recognition for great work, with global awards and kudos programmes If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information. See how Informa handles your personal data when you apply for a job ___.

WHO ARE WE LOOKING FOR: The purpose of this role is to plan, budget, build and operate events. You will be the main point of contact for the client, site and event management teams .With support from the wider Peppermint Head Office team you will have complete commercial ownership of the project from start to finish. You will work closely with all part of the business to deliver each event on time, on budget and meet profit targets and exceed the client’s expectations. WHAT WE’RE LOOKING FOR: • Minimum of 4 years’ experience of working on greenfield sites or large scale venues, • Excellent knowledge of bar operations in events or festivals, • Extensive experience working with large budgets and commercial decision making, • Willing to live and work onsite at festivals and events both during and outside of regular business hours, • Excellent communicator who is used to managing large teams and having multiple direct reports, • Able to prioritise a varied and sometimes heavy workload with peak periods, • Strong client management experience, • Ability to be Designate Premises Supervisor with familiarity with ELT and Licensing meetings, • Comfortable working on events with multiple bar and food outlets with event revenue above £5m per event and used to managing budgets of £1m per event This is a brilliant opportunity for someone who wants to work with a leading event company in the hospitality and greenfield space . The variety of events making it ideal for someone with ambition, drive, and leadership potential. WHO WE ARE: Peppermint is a multi-award-winning events business, founded in 2003 by Alex Brooke and Adam Hempenstall - passionate in providing first-class bars and drinks-led solutions to the UK’s greatest events & venues. Today, Peppermint services over 50 events and venues every year and has developed long-standing relationships with the likes of AEG, IMG, Cuffe and Taylor and Live Nation. Events include BST Hyde Park, Camp Bestival, Mighty Hoopla, Hyde Park Winter Wonderland, All Points East, Lytham, Rewind festivals and many more. CORE ACCOUNTABILITIES: • Event Planning & Client Management, • To coordinate and work with all Peppermint departments to plan all aspects of an event, • Support the pitch process alongside the Finance Business Partner to ensure every event is costed up accurately, • Managing the whole of the Project Team (stock, staffing, finance, operations etc.) to ensure the project is delivered on budget, on time, • Prepare any licensing paperwork including applications and AMP’s and attending any relevant meetings, • Reconciling all costs post event with the Finance Business Partner, • Working with the allocated Account Manager be a point of contact for the client, • Managing the client’s deadlines – for example stock ordering or equipment booking, • Communicate any event changes for the FBP to update the event budgets, • Working with the staff team to ensure staff rotas are on or under budget, delivered at the event and reconciled in full post event, • Working with the stock planners to ensure that all stock orders go out on time, • Regularly attending meetings with clients and suppliers, • Work with the Sponsorship manager and stock planners to ensure the event is stock-ranged correctly, • Complete commercial ownership of the event – managing budgets, ensuring profit targets are achieved, • Feedback on pre-and post event budget reports with the FBP to summit to the Directors as per timelines, • Create and maintain comprehensive event plans ensuring all equipment and infrastructure is booked, • Ensuring changes to the Project Plan are communicated to all departments through regular event planning meetings, • Communicating and maintaining timelines and priorities on every project, • To keep fully up-to-date with industry developments & trends, • Ad hoc tasks as the business requires Operational: • To act as the primary point of contact and represent the Company on site at events, • Uphold all licensing objectives in accordance with the EMP and AMP – act as DPS if required and liaise with local authorities, • Attendance at ELT or relevant meetings if required, • To coordinate and oversee all site operations (including but not limited to) event logistics, security, staffing management, operations, stock management, event production, & bar/food services., • Delivering events on time and within budget that exceed expectations, • With support from the Peppermint Event Team manage all subcontractors – from staffing to wet stock suppliers, portacabins to power, • Allocating and delegating tasks to Peppermint staff, managers or relevant sub-contractors., • Making operational decisions based on changing conditions at the event, • To troubleshoot and problem solve and make clear and definitive decisions, • Maintain a highly professional, highly skilled and motivated event team, • To delegate effectively, follow-up consistently and maintain a culture of respect and accountability within your team, • To effectively manage communication and information flow to Peppermint Senio Management, • Ensure all department processes are followed and maintained and productivity meets company standards, • Ensuring excellent end-user customer service and delivery, • To pro-actively minimise queueing and wait times, • To maintaining positive and productive relationships with all relevant stakeholders ensuring Peppermint’s reputation is upheld, • To act as a single point of contact for prospects and clients when appropriate, • To work with operations teams to manage client expectations and deliver target profit margins including staffing percentages and stock GP, • Ad hoc tasks as the event requires Other • Will line manage at least one other Project Manager eventually leading to multiple reports, • Support the Operations Department with development of the onsite teams and Ops Department, • Bring new ideas to the wider teams ensuring excellence across all departments, • Comfortable presenting plans and concepts to Senior team, • Involved in larger concepts and developing creative F&B areas alongside Production Manager KNOWLEDGE/ EXPERIENCE/SKILLS: • Experience working on site at events or venue’s, • Event production and general construction knowledge, • Excellent budget management, • Strong client management experience, • Commercial awareness, • Excellent organisation and time management, • A keen eye for detail, • On-trend knowledge of F & B offerings at events, • Relationship building & strong communication skills, • Strong numerical skills, • Personal Licence Holder COMPANY BENEFITS: • Company sick pay (10 days), • Medicash- dental care, optical treatments, physiotherapy etc, • Employee assistance programme- counselling and support, • Birthday day off, • Hybrid and remote working options, • Quarterly team socials, • Apprenticeship programmes available, • Festival and sport event tickets/drink tokens, • Enhanced maternity/paternity leave £45,000 – £50,000 DOE • Bonus, • Overtime