Account Manager
16 days ago
Bellshill
JOB TITLE: Account Manager BASE LOCATION: Bellshill (hybrid) SALARY: Circa £45K Depending on skills and experience + Commission WORKING PATTERN: Permanent | Full-time (35 hours per week) ROLE PURPOSE: As an Account Manager you will be responsible for managing and developing existing client relationships, ensuring the delivery of outstanding service, and driving growth through cross-sell and up-sell opportunities. Acting as the primary point of contact for your portfolio of clients, you will understand their business priorities, identify opportunities to add value, and position Kick as a trusted long-term partner for their IT strategy. This role requires strong relationship management, commercial acumen, and a proactive approach to customer success. This role requires a deep understanding of the Microsoft technology ecosystem, exceptional communication skills and an ability to build close relationships, influence stakeholders and close deals. • Manage and nurture a portfolio of existing clients within the Technical Services & Infrastructure division., • Develop a deep understanding of each client’s business, technology landscape, and strategic goals to identify opportunities for growth., • Act as the trusted advisor and first point of contact for client queries, issues, and escalations, ensuring high levels of customer satisfaction., • Work with technical consultants, solution architects, and support teams to ensure seamless delivery of services and projects., • Proactively identify and develop cross-sell and up-sell opportunities across Kick ICT’s portfolio, including cloud services, networking, cyber security, and managed support., • Build account development plans and deliver regular review meetings with clients to measure performance and identify future requirements., • Maintain accurate and up-to-date records of account activity, opportunities, and forecasting within CRM systems., • Meet and exceed revenue retention and growth targets., • Represent Kick at industry events, networking forums, and partner engagements., • Proven experience in account management or client relationship management within IT services, technical services, or infrastructure., • Strong knowledge of managed IT services, cloud (Microsoft Azure/M365), networking, infrastructure, and cyber security solutions., • Excellent communication and interpersonal skills, with the ability to build trusted relationships at all levels., • Commercial acumen and experience of growing accounts through consultative, value-led conversations., • Ability to collaborate effectively with internal teams to deliver client outcomes., • Highly organised, with strong attention to detail and ability to manage multiple client accounts simultaneously., • Target-driven, proactive, and motivated to deliver customer success and revenue growth., • 30 days holiday, rising by 1 day per year after 2 years service (prorated for part-time employees), • An additional days annual leave for your birthday, which can be taken within your birthday month, • Private healthcare with access to 24/7 Digital GP and gym discounts, • Salary sacrifice pension scheme, • Life insurance up to 2x your salary in the event that the worst should happen, • Enhanced maternity, paternity and adoption leave, • Access to discount of up to 47% on childcare costs throughout our partnership with Yellownest, • Cycle to work scheme, • Access to our BHN Benefits portal which provides the below; Home & Tech scheme to purchase items from Currys and/or Ikea, retail discounts from over 100 high street stores, bYond cashback card, • Social events throughout the year, • Eligibility to receive £500 reward as part of our Excellence Award scheme, • Discounted access to LivingWell Health Club (Bellshill), • Access to wellbeing support through our external partners, including support with your financial wellbeing, • Opportunity to take part in company sponsored volunteering days throughout the year to give back to the local community #J-18808-Ljbffr