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Interest in product management, customer success, operations, automation, or fintech. Over time, this role has the potential to grow into leading Mast's customer support function as the company scales. You do not need previous customer support, fintech, mortgage, or software experience.

We are seeking a Customer Support Specialist (Mandarin Speaker) to deliver responsive and professional support to clients across global markets. Experience in customer support within Forex, fintech, brokerage, online trading, or financial services. Experience supporting Chinese-speaking clients in a

At Notabene, the success of our customers drives everything that we do, and our Customer Success team is at the heart of that. Around 5 years in Customer Success or Account Management at a crypto, fintech or regtech SaaS company, or in another complex technical market, managing your own book of cust

Customer Success, Account Management, or a client-facing role within fintech, SaaS, or compliance technology. Own the end-to-end customer relationship post-sale, from onboarding through renewal and expansion. Serve as the voice of the customer internally, collaborating with Product, Sales, and Suppo

Soldo is here to change the way businesses spend, for the better. So every employee, department, and team is more productive and successful at work. Soldo connects company cards with a powerful management platform so finance teams can distribute money instantly, while staying in control of who spends, how much, where, and on what. With Soldo, budgeting, payments, reporting and reconciliation are simple and efficient. </span></p> </span></p> We’re both a financial services and a software company and one of Europe’s fastest growing fintech companies. Operating in the UK, Italy and Ireland, we’re over 350 employees (from 26 nationalities) strong. </span></p> </span></p> We’re a place where anyone can thrive. We’re all about doing the right things for the right reasons, high standards, ambition, drive and focus. </span></p> </span></p> What’s in it for you</span></b> </span></p> </span></p> • Competitive salary </span></span></li> • Private healthcare for you and your family </span></span></li> • Pension scheme </span></span></li> • Flexible working options including working from home or our Marylebone office </span></span></li> • 60 days’ work anywhere, even outside the UK if you want </span></span></li> • 25 days off a year, plus public holidays as well as Christmas Eve and New Years' Eve, 2 volunteering days and an extra day off on your birthday </span></span></li> • Genuine career development opportunities, including our mentoring scheme, your own annual £500 learning budget </span></span></li> • Employee Assistance Programme and wellbeing portal </span></span></li></ul> </span></p> The role</span></b> </span></p> </span></span></p> We’re hiring a Digital Customer Community & Education Manager to join our digital customer engagement team. Reporting to the Director of Digital Customer Engagement, this role will be responsible for defining, scaling and maintaining Soldo’s digital B2B customer community strategy and ecosystem.</span> </span></p> </span></p> Key responsibilities: </span></p> </span></p> • Community Strategy </span></span></li> • Customer Education & Content </span></span></li> • Knowledge Management </span></span></li> • Cross -Functional Collaboration with Product, Product Marketing and Solution Marketing </span></span></li></ul> </span></p> Must have: </span></p> </span></p> • Experience building and managing B2B customer communities, education programmes and knowledge bases in a SaaS or digital business. </span></span></li> • Experience managing and monitoring feedback on Reddit and/or other relevant B2B community platforms to drive engagement. </span></span></li> • Strong content creation and communication skills, with the ability to translate complex topics into clear, engaging materials. </span></span></li> • Understanding of customer education, self -service and knowledge management best practices. </span></span></li> • Familiarity with B2B customer community platforms, content management systems and digital engagement tools. </span></span></li> • Experience organising and managing user group events, to showcase product functionality and receive customer feedback on features. </span></span></li> • Passion and expertise in AI -driven search, content discoverability and digital knowledge ecosystems. </span></span></li> • Experience managing digital customer reviews, to generate positive customer advocacy through a variety of digital channels/ platforms. </span></span></li> • A proactive, creative mindset with a passion to deliver best -in -class customer experience and customer engagement at scale. </span></span></li></ul> </div>

We are seeking a hands-on DevOps Engineer to join our Global Cloud and DevOps team, based in London. The role will focus on building and operating the automation, platforms, and tooling that allow development teams to deploy and manage applications reliably and securely. Key areas include IaC, CI/CD, Kubernetes, observability, AWS services, and developer self-service. The engineer will collaborate closely with global cloud, infrastructure, security, and application development teams. As our cloud and platform operating model evolves, the role may also contribute to adjacent cloud foundation and infrastructure initiatives. • Build and maintain reusable IaC modules and automation using Terraform., • Develop self-service capabilities for engineering teams to provision and manage approved AWS resources., • Provision and operate AWS services including EC2, EKS, RDS, S3, MSK, ElastiCache, IAM, and CloudWatch., • Build and maintain CI/CD pipelines using GitHub Actions and related tooling., • Manage and improve Kubernetes platforms, GitOps workflows, Helm charts, and application onboarding., • Develop monitoring, logging, alerting, and observability capabilities using Grafana, Prometheus, DataDog, Loki, and CloudWatch., • Support cloud networking and connectivity across AWS accounts, regions, on-prem environments, and other cloud platforms we use., • Implement and maintain secure IAM, encryption, network security, secrets management, and compliance controls., • Improve the reliability, scalability, security, and operational supportability of shared platforms., • Automate manual processes and improve the consistency of infrastructure and application deployments., • Support development teams with infrastructure design, troubleshooting, performance analysis, and production readiness., • Participate in incident response, root-cause analysis, and preventative improvement work., • Embed security, access control, secrets management, and governance requirements into platform tooling., • Collaborate with technology teams across Singapore, London, New York, and other locations., • Contribute to cloud foundation, networking, storage, and resilience initiatives where they intersect with application delivery., • 4+ years of hands-on experience in DevOps, platform engineering, cloud engineering, Site Reliability Engineering, or a related role., • Strong practical experience with AWS and services such as EC2, EKS, IAM, RDS, S3, and CloudWatch., • Strong experience with Terraform and Infrastructure as Code., • Hands-on experience with Kubernetes and Docker., • Experience building and maintaining CI/CD pipelines, preferably using GitHub Actions., • Strong scripting and automation skills using Python, Bash, or a similar language., • Experience with monitoring, logging, alerting, and observability platforms., • Solid understanding of cloud security, including IAM, encryption, network security, secrets management, and compliance controls., • Strong understanding of cloud networking and hybrid connectivity, including routing, DNS, VPC peering, Transit Gateway, Direct Connect, or ExpressRoute., • Experience troubleshooting cloud infrastructure, network connectivity, and distributed applications., • Strong communication skills and the ability to work effectively with globally distributed teams., • A pragmatic engineering mindset focused on automation, reliability, and maintainable solutions., • Experience with Argo CD, Helm, or other GitOps tooling., • Familiarity with Airflow, Snowflake, or Apache Iceberg., • Experience with Apache Kafka or Amazon MSK., • Experience with hybrid cloud, enterprise networking, or multi-account AWS environments., • Experience with Ansible or similar configuration management tools., • Experience in financial services, trading, fintech, or another high-availability environment., • Relevant AWS certification. Jain Global offers a total compensation package which includes a base salary, discretionary bonus, and comprehensive benefits. The estimated base salary range for this position is £120,000 – £170,000 which is specific to London and may change in the future. When finalizing an offer, we take into consideration an individual’s experience level and the qualifications they bring to the role to formulate a competitive total compensation package. As an employer, we believe every individual brings with them unique diversity of thought and perspectives to meaningfully enrich perspectives of Jain Global teams to drive competitive performance. We believe an inclusive environment can yield exceptional contributions. #J-18808-Ljbffr

At Artificial, we’re building the next generation of technology for the specialty (re)insurance market. Our mission is to transform how brokers and carriers operate in complex markets by removing operational barriers and enabling smarter, faster decision-making. We use modern technology to solve real challenges for some of the world’s leading brokers and insurers. By automating the repetitive and structuring the complex, we help our partners unlock new opportunities for innovation and growth. You’ll be joining a collaborative team that values curiosity, ownership, and continuous learning. We work in an environment where ideas are heard, support is built-in, and outcomes matter. Everyone here has the chance to make a tangible impact on our products, our customers, and the industry. We’ve just raised $45M (£33M) in Series B funding from lead investor CommerzVentures, new investor Move Capital, as well as all existing shareholders. This investment round gives us the room to grow with confidence, continue to innovate, and ensure that Artificial remains the first choice for brokers and carriers seeking a smarter way to trade digitally. Join us, and take the chance to be a part of something that will change the landscape of insurance for generations. At Artificial, there are three primary sources of documentation we maintain: • Client‑facing product documentation for insurance business users (brokers, underwriters and operations teams using our platform), • Our internal documentation site, which is our most heavily used documentation surface, built docs‑as‑code from the engineering repository and authored largely by engineers., • Our public API documentation, owned and authored by our Integrations team from auto‑generated OpenAPI specifications. The below responsibilities break down how each of these three sources are to be managed. • Own the client‑facing product documentation (1) end‑to‑end: strategy, information architecture, standards, tooling and content quality, • Own the internal documentation gap backlog (2):, • proactively identify potential gaps and triage incoming gap reports, • route each one to the best‑placed author and chase it to completionwrite the content yourself where you're the right author, • Steward the internal documentation site (2) and public API documentation (3): set the standards, information architecture and editorial bar for content authored by engineering and integrations teams, and keep the publishing pipelines healthy, • Interview engineers about new features as they ship, and demystify them for non‑technical readers before anyone has to ask, • Act as editorial reviewer on documentation changes, catching duplication, misplacement and unclear writing before it ships, • Write and maintain the highest‑value client‑facing content yourself: core product guides and release communications, • Select, build and run the documentation toolchain, including docs‑as‑code workflows (static site generators, CI/CD, review gates) where they serve us best, • Design and operate AI‑assisted authoring pipelines that raise quality and throughput without sacrificing accuracy, • Build the contribution model: templates, style standards and review processes that let product managers and engineers contribute content you curate rather than gatekeep, • Partner with the Integrations team on API documentation: raise the quality of guides and examples around the auto‑generated reference without taking authorship away from the experts, • Partner with product and customer‑facing teams so documentation ships with releases, not after them, • Measure whether documentation is working: usage, search behaviour, support deflection and client feedback, and act on what you find, • Set the standard for clear technical communication across the company, • 6+ years in technical writing, documentation engineering or a closely related discipline, • Demonstrable experience producing end‑user product documentation, plus enough developer documentation experience to edit and improve API guides credibly, • Hands‑on experience owning documentation tooling, including docs‑as‑code workflows (for example Git‑based authoring, static site generators, CI pipelines), • A portfolio or writing samples that show you can make complex technical material clear for both technical and non‑technical readers, • Used to working in a fast‑paced, technological environment, with all the ambiguities this presents: flexibility will be needed, • Confident in reading and understanding code and pull requests, so that you are able to identify where documentation might need adding/editing, • Built or substantially restructured a documentation estate, not just contributed to one, • Experience establishing contribution models where engineers and product managers write and you edit and curate, • Practical experience using LLMs in documentation workflows, with a clear‑eyed view of where they help and where they fail, • Familiarity with structured documentation frameworks such as Diataxis, • Familiarity with OpenAPI specifications and generating reference documentation from source, • Previously worked in a scale‑up environmentCome from an InsurTech, FinTech or other regulated‑industry background, • Private medical insurance, • Income protection insurance, • Life insurance of 4 * base salary, • On‑site gym and shower facilities, • Enhanced maternity and paternity pay, • Team social events and company parties, • Salary exchange on pension and nursery fees, • Access to Maji, the financial wellbeing platform, • Company stock options managed through Ledgy, • Milestone Birthday Bonus and a Life Events leave policy, • Generous holiday allowance of 28 days plus national holidays, • Home office and equipment allowance, and a company MacBook, • Learning allowance and leave to attend conferences or take exams, • YuLife employee benefits, including EAP and bereavement helplines, • For each new hire, we plant a tree through our partnership with Ecologi Action, • The best coffee machine in London, handmade in Italy and imported just for us! We’re proud to be an equal opportunities employer and are committed to building a team that reflects the diverse communities around us. If there’s anything you need to make the hiring process more accessible, just let us know—we’re happy to make adjustments. You’re also welcome to share your preferred pronouns with us at any point. As part of our hiring process, we’ll carry out some background checks. These may include a criminal record check, reviewing your credit history, speaking with previous employers and confirming your academic qualifications. #J-18808-Ljbffr

Ready to take on building your own business, backed by one of the world's leading fintech brands? This is just a job, its opportunity to drive your own journey. As a self‑employed SumUp Field Sales Partner, you are not taking a job - you are building your own business with the full backing of one

TAINA is an established, award-winning RegTech company trusted by some of the world's largest financial institutions, professional services firms, and digital platforms. Our clients include global banks, leading asset managers, Big Four firms and financial services organisations operating in highly regulated environments. Backed by a strong investor base including SIX, HSBC, Deutsche Bank and Anthemis, TAINA has spent over a decade building enterprise-grade tax operations technology, helping organisations reduce risk, improve customer experience and transform compliance operations. Today, we are entering our next chapter. We are building what we believe will become the world's first Agentic AI Tax Operations Platform, transforming how global enterprises manage tax operations, regulatory compliance, onboarding, remediation, documentation management, monitoring and governance. Our vision extends beyond software. We are building the tax infrastructure for the global financial ecosystem. As we bring this category-defining platform to market, we are seeking an exceptional Go-To-Market Lead with proven experience launching and scaling AI-native enterprise products. This is not a traditional sales or marketing role. We are looking for an executive-level leader who understands how to successfully bring AI-native products to enterprise markets, particularly within regulated industries. You will own the commercial strategy, positioning, market adoption and scaling of TAINA's next generation AI platform. Working directly with the CEO and Executive Leadership Team, you will help define category positioning, product packaging, pricing strategy, risk and governance messaging, commercial models and enterprise adoption frameworks. This is a rare opportunity to help shape an entirely new category at the intersection of Agentic AI, enterprise software and regulatory technology. • Develop and execute the commercial strategy for TAINA's AI-native product portfolio., • Define market positioning, value propositions and category creation strategies., • Establish product launch frameworks and commercialisation plans., • Identify target markets, buyer personas and enterprise adoption pathways., • Drive product-market fit validation and scaling initiatives., • Lead the commercialisation of AI-native and agentic workflow products., • Define packaging, licensing, pricing and monetisation models., • Build business cases demonstrating value, ROI and operational impact., • Translate complex AI capabilities into compelling business outcomes for enterprise buyers., • Shape commercial approaches for new AI capabilities throughout the product lifecycle., • Engage with senior executives at enterprise organisations to understand adoption barriers and buying requirements., • Develop approaches for AI governance, risk, trust and explainability conversations., • Build frameworks that support client confidence in enterprise AI deployment., • Help customers understand the operational, financial and strategic implications of agentic AI adoption., • Work closely with Product, Marketing, Sales and Customer Success teams to align execution., • Contribute to strategic planning as a member of the Executive Leadership Team., • Support investor, board and strategic partnership discussions where required., • Develop market education, thought leadership and category-building initiatives., • Influence product roadmap decisions through market insight and customer feedback., • Understand the end-to-end lifecycle of AI-native products from concept to scale., • Assess market opportunities, commercial risks and investment priorities., • Monitor competitor activity and emerging AI market trends., • Proven experience bringing AI-native enterprise software products to market., • Experience launching entirely new products or product categories., • Deep understanding of enterprise software commercialisation., • Strong understanding of AI adoption within large organisations., • Experience developing pricing, packaging and commercial models for AI-based solutions., • Experience presenting to C-level stakeholders within large enterprises., • Strong understanding of SaaS economics and commercial scaling strategies., • Experience creating and executing enterprise go-to-market strategies., • Experience within RegTech, FinTech, tax technology, compliance technology or broader financial services technology., • Experience commercialising agentic AI, workflow automation or autonomous systems., • Understanding of AI governance, explainability, auditability and regulatory considerations., • Experience selling into banks, capital markets firms, asset managers, financial institutions or other regulated sectors., • Experience building new markets through thought leadership and category creation. Within this role, you will help TAINA: • Establish market leadership in Agentic AI for Tax Operations., • Create and own the commercial narrative for a new category of enterprise AI., • Accelerate adoption amongst global financial institutions., • Develop scalable commercial models for AI-native offerings.Position TAINA as the recognised authority in AI-driven tax operations.Support the company's ambition to become foundational infrastructure within the global tax ecosystem #J-18808-Ljbffr

ARCC CONSULTING LIMITED is seeking a Complaints Handler in London for a FTSE100 fintech serving retail trading, technology and capital markets. You will own and resolve complaints through to Final Response Letter within DISP timeframes, across global client base. The role requires solid complaints e

For the Complaints Handler role, our client requires people who have solid complaints experience within Financial Services, FinTech or Banking with working knowledge of FCA DISP & FOS processes, including SRC and final response requirements. Job Title/Location: Complaints Handler, London (Perm). Req

Seeking a DevOps Engineer for a Fintech start-up in Wrexham, Wales, or remotely.

NET Developer positions come with the following benefits:. NET Developer - Maidstone, Kent. NET Developer to join an ambitious Fintech start-up.

Flatpay is one of Europe's fastest-growing fintech companies and we've recently launched in the UK.Worcester (territory assigned at offer stage).Employment Type: Full Time / Permanent.OTE: £5,000–£6,000 per month (uncapped).Free parking via RingGo account.The more you close, the more you earn.At