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  • Delivery Driver
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    Delivery Driver
    3 hours ago
    Full-time
    Radlett

    Delivery Driver – Food Manufacturing and Wholesale Company: Lab Pizza Limited Location: WD7 7HP Radlett Working hours: 9-5:30 Pay: TBC Employment type: Full time/Part time Start date: ASAP About Lab Pizza Limited Lab Pizza Limited manufactures gluten-free pizza bases and pizzas. We supply our products to restaurants, food businesses, distributors and other commercial customers. We are looking for a reliable and responsible delivery driver to transport our products safely and professionally using the company’s own van. About the role The driver will collect orders from our manufacturing premises and deliver them to restaurants, distributors and other business customers. The role includes loading and unloading products, checking orders, obtaining proof of delivery, maintaining accurate records and keeping the company van clean, hygienic and roadworthy. As our products are gluten-free, careful handling and strict compliance with the company’s food-safety and cross-contamination procedures are essential. Main responsibilities Deliveries • Deliver gluten-free pizza bases, pizzas and related products to restaurants, distributors and other commercial customers., • Complete deliveries safely, accurately and within the agreed delivery windows., • Follow the delivery schedule and authorised routes., • Check each order against the delivery note before loading and leaving the premises., • Confirm that the correct products, quantities and batch details have been loaded., • Obtain proof of delivery, including a signature, photograph or electronic confirmation where required., • Ensure products are delivered to the correct person or authorised receiving area., • Report delays, rejected deliveries, missing items, damaged products or customer complaints promptly., • Return undelivered or rejected products to the manufacturing premises., • Make authorised collections from customers, suppliers or distributors when required., • Collect payments only when specifically instructed and account for all money or payment records immediately. Product handling and food safety • Handle all products carefully to prevent damage, deterioration or contamination., • Follow the company’s food-safety, hygiene and allergen-management procedures., • Take particular care to protect the integrity of products labelled or supplied as gluten-free., • Prevent contact between company products and unauthorised food, allergens, chemicals, waste, animals or personal belongings., • Maintain the required frozen, chilled or ambient transport conditions, as specified by the company., • Complete temperature checks and records when required., • Report any temperature-control failure or food-safety concern immediately., • Do not deliver products if their safety, packaging or required storage conditions may have been compromised., • Maintain product traceability by protecting delivery notes, batch information and other records., • Report damaged, opened, wet or contaminated packaging before delivery. Loading and unloading • Assist with loading and unloading the van., • Check that products are arranged securely and safely before driving., • Make sure products cannot move, fall, become crushed or sustain damage during transport., • Separate products as required under the company’s allergen and food-safety procedures., • Do not overload the vehicle., • Ensure the load does not obstruct the driver’s view or interfere with the safe operation of the van., • Use safe manual-handling techniques and any trolleys or lifting equipment provided., • Return delivery trays, crates, containers or other reusable items when instructed., • Check and report any stock discrepancy before leaving the premises. Van cleanliness and hygiene • Keep the company van clean, hygienic, tidy and presentable., • Clean and sanitise the load area according to the company’s cleaning schedule., • Clean the load area immediately following a spill, damaged package or contamination incident., • Keep the driver’s cab clean and free from rubbish., • Remove all waste, food, drink containers and personal belongings at the end of each shift., • Complete cleaning records where required., • Never transport unauthorised goods, chemicals, animals or personal items in the load area., • Never smoke or vape in the company vehicle., • Report pests, unusual smells, water ingress, dirt or any other hygiene concern immediately., • Make sure the van is suitable for transporting food before products are loaded. Daily vehicle checks The driver must inspect the van before using it and complete any required vehicle-check record. Checks will include: • Tyres and wheels., • Lights and indicators., • Brakes and warning lights., • Mirrors, windows and windscreen., • Windscreen washers and wipers., • Number plates., • Fuel, oil, coolant, AdBlue or battery level, where applicable., • Seat belts., • Doors, locks and load-area security., • Refrigeration or temperature-control equipment, where fitted., • General cleanliness and visible damage., • Safety and emergency equipment. Any defect, warning light, damage or safety concern must be reported immediately. The driver must not use a vehicle that appears unsafe or unlawful to drive. Refuelling and care of the van • Refuel or recharge the van as instructed., • Use company fuel cards only for authorised company purposes., • Keep fuel receipts and mileage records where required., • Safeguard the van’s keys, fuel card, documents and equipment., • Lock the van and secure the products whenever the vehicle is unattended., • Park the vehicle in its authorised location at the end of the shift., • Report servicing or maintenance concerns promptly., • Do not arrange repairs without company authorisation, except in an emergency where instructed., • Do not use the van for personal journeys without written permission., • Do not allow anyone else to drive the van unless authorised by Lab Pizza Limited., • Do not carry unauthorised passengers. Driving standards • Drive safely, responsibly and courteously., • Follow the Highway Code, road signs, speed limits and all applicable laws., • Adapt driving to traffic, road and weather conditions., • Do not use a handheld mobile telephone while driving., • Use hands-free equipment only when lawful, necessary and safe., • Never drive while impaired by alcohol, illegal drugs, tiredness or medication., • Inform the company immediately about any health condition or medication that may affect safe driving., • Take appropriate breaks and do not drive when too tired to do so safely., • Comply with any applicable working-time and driving-hours requirements. Parking and traffic penalties • Park legally and safely when making deliveries or collections., • Check parking signs, loading restrictions, controlled hours and access rules before leaving the vehicle., • Do not assume that hazard lights permit unlawful parking., • Pay authorised parking, toll or congestion charges in accordance with company procedures., • Keep and submit receipts where required., • Report every parking ticket, Penalty Charge Notice, traffic notice, toll notice or other penalty to the company immediately., • Hand over or forward the complete notice promptly so that the company does not lose the opportunity to pay at a reduced rate or submit an appeal., • Do not conceal, discard or delay reporting a penalty notice., • Cooperate with any appeal or investigation., • The driver may be responsible for penalties caused by their own unlawful parking or driving, subject to the employment contract, written authorisation for any deduction and applicable law., • Any deduction from wages will only be made when it is lawful and properly authorised., • Penalties arising directly from a clear company instruction will be reviewed individually. Accidents, damage and breakdowns • Report every accident, collision, theft, breakdown, vehicle defect or incident immediately., • Stop safely and follow the law after an accident., • Obtain the other party’s name, contact details, vehicle registration and insurance details where applicable., • Record the location, time, circumstances and any witnesses., • Take photographs where it is safe to do so., • Contact the police or emergency services when required., • Do not admit liability or promise payment on behalf of the company., • Complete the company’s accident or incident report., • Cooperate fully with the company and its insurers., • Report all damage to the van, even if it appears minor. Customer service and conduct • Represent Lab Pizza Limited professionally at all times., • Be polite and helpful when dealing with customers, suppliers and colleagues., • Wear clean and suitable work clothing or the uniform provided., • Maintain good personal hygiene., • Follow each customer site’s reasonable safety and delivery procedures., • Do not argue with customers. Refer disputes or complaints to the appropriate manager., • Protect confidential information, including customer details, prices, products and delivery routes., • Do not post information or photographs about customers, products or company operations on social media without permission. Records and communication • Complete delivery notes, mileage records, vehicle checks, cleaning logs and temperature records accurately., • Use any delivery, navigation or proof-of-delivery system provided., • Keep the company informed about progress and significant delays., • Report shortages, damaged goods, rejected deliveries and customer concerns promptly., • Return keys, documents, equipment, reusable containers and payment records at the end of the shift., • Protect customer information and comply with company data-protection procedures., • Follow reasonable instructions given by the manager or supervisor., • Assist with appropriate warehouse, dispatch or order-preparation duties when required. Essential requirements • A full UK driving licence valid for the company vehicle., • The legal right to work in the UK., • Ability to meet the requirements of the company’s motor insurer., • A safe and responsible driving record., • Reliability, punctuality and good time management., • Ability to follow delivery instructions and use navigation software., • Ability to complete delivery and vehicle records accurately., • A professional and polite approach to customers., • Ability to work independently and report problems promptly., • Ability to load, carry and unload boxes safely., • Willingness to keep the company van clean and complete daily checks., • Willingness to follow strict food-safety, hygiene and allergen procedures. Desirable experience • Previous commercial delivery or multidrop driving experience., • Experience delivering food products to restaurants, wholesalers or distributors., • Experience working for a food manufacturer or food-distribution business., • Experience transporting frozen or chilled products, where applicable., • Knowledge of the local delivery area., • Food-hygiene and manual-handling training. Physical requirements The role involves regular driving, getting in and out of the van, standing, bending, loading and unloading products, and moving delivery boxes or containers. Reasonable adjustments can be considered where appropriate. What Lab Pizza Limited provides • A company van for authorised business journeys., • Motor insurance, subject to the driver meeting the insurer’s conditions., • Fuel or charging arrangements for authorised journeys., • Delivery information and relevant equipment., • Training on delivery, food-safety and company procedures., • Uniform or protective equipment where applicable. Probationary period The successful applicant will be subject to a probationary period of:4 weeks Continued employment will depend on satisfactory attendance, punctuality, driving standards, customer service, vehicle care, food-safety compliance and record-keeping. Licence and employment checks Any offer of employment will be subject to: • Evidence of the right to work in the UK., • Verification of the applicant’s driving licence and driving record., • Meeting the company’s motor-insurance requirements., • Satisfactory references, where requested. The successful applicant will be expected to permit reasonable periodic driving-licence checks. They must immediately report any penalty points, driving conviction, disqualification, licence restriction or medical condition affecting their ability to drive. How to apply Please send your CV or a brief summary of your experience to: Please include details of your driving experience, current driving-licence status, availability and any previous food-delivery or commercial delivery experience. Lab Pizza Limited is committed to fair recruitment. Applications are welcomed from suitably qualified candidates, and reasonable adjustments can be considered during recruitment and employment.

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  • Trainee Nurse
    Trainee Nurse
    1 day ago
    £14.4–£15 hourly
    Full-time
    Stanmore

    Embark on a fulfilling career in dental healthcare as a Dental Nurse Trainee. This full-time, permanent position offers comprehensive training within a busy, patient-focused practice dedicated to preventive dental care for patients of all ages. Our clinic provides both NHS and private treatments, including a wide range of cosmetic dental procedures such as Implants, Invisalign (clear braces), Crowns, Veneers, White Fillings, Teeth Whitening, and advanced hygiene treatments like ProphyJet stain removal. Located conveniently near the Metro system and a 10-minute walk from the city centre, our practice boasts three modern surgeries. Working Hours: • Monday to Friday, 9 am to 5 pm, • Every other Saturday, 9 am to 1 pm Your Role and Responsibilities: • Prepare dental treatment rooms and actively assist dentists during various procedures., • Educate patients effectively on oral health maintenance and essential post-treatment care., • Maintain accurate patient records and efficiently manage scheduling., • Perform basic laboratory tasks and ensure proper management of dental supplies. Who We're Looking For: We welcome enthusiastic individuals with no prior experience, as comprehensive training will be provided. Ideal candidates will demonstrate: • A genuine passion for dental healthcare., • Proficient English communication skills., • The ability to follow detailed instructions meticulously., • Strong interpersonal skills and a collaborative team spirit., • Compassion and empathy in patient care., • Basic computer literacy., • A firm commitment to maintaining high standards of hygiene and infection control., • Dedication to ensuring patient confidentiality and privacy., • Willingness to undertake relevant training and ongoing education in dental nursing., • Competence in safely handling dental instruments and equipment., • Punctuality and a professional demeanor., • Eligibility to work in the UK, possessing all necessary permits or visas if applicable. What We Offer: Join our team and benefit from: • A competitive salary package., • Extensive training and development opportunities to support your career growth., • Provision of uniforms and essential protective gear., • Comprehensive health and safety measures., • A robust pension scheme., • Access to an Employee Assistance Program (EAP)., • Basic healthcare coverage., • Support for your professional development journey., • Regular performance reviews to foster continuous improvement.

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  • Sous Chef
    Sous Chef
    5 days ago
    £16–£19 hourly
    Full-time
    London

    About the role We are looking for a reliable, hands-on Sous Chef to help lead our kitchen team. Working closely with the Head Chef and restaurant management, you will help deliver consistently high-quality food, keep service running smoothly, and maintain excellent standards of cleanliness, organisation and food safety. You will lead by example, support and develop the kitchen team, and take charge of the kitchen when the Head Chef is absent. This role suits someone who takes pride in their cooking, communicates clearly and remains calm during busy service. Key responsibilities Food preparation and service Food quality: Prepare, cook and present dishes consistently, following agreed recipes, portion sizes and presentation standards. Service preparation: Organise mise en place and ensure each section is stocked and ready before service. Kitchen coordination: Oversee sections during service, manage ticket flow and check dishes before they leave the kitchen. Front-of-house communication: Work closely with the service team on order timings, dietary requirements, availability and customer feedback. Menu development: Support the Head Chef with specials, recipe development and improvements to preparation methods. Team leadership Shift leadership: Lead the kitchen in the Head Chef’s absence, allocating tasks and maintaining standards throughout the shift. Training: Support new and existing team members with recipes, equipment use, safe working practices and service expectations. Performance: Give clear direction and constructive feedback, addressing concerns promptly with the Head Chef or management. Teamwork: Promote a respectful, professional kitchen environment and help wherever needed during busy periods. Staffing: Assist with rotas and section allocation, helping match staffing levels to expected business demand. Stock and cost control Stock management: Monitor stock levels, support ordering and check deliveries for quality, quantity and condition. Storage and rotation: Ensure ingredients are stored correctly, labelled, dated and rotated to minimise spoilage. Portion control: Follow agreed yields and portion sizes to maintain consistency and protect food margins. Waste reduction: Keep preparation levels in line with expected trade, record waste and identify opportunities to reduce avoidable losses. Stocktakes: Assist with regular stock counts and report shortages, discrepancies or supplier issues. Food safety and kitchen standards Food safety: Follow the restaurant’s food safety procedures and ensure required checks and records are completed accurately. Allergen controls: Follow agreed allergen procedures, prevent cross-contact and never guess when responding to an allergen query. Cleaning: Maintain cleaning schedules and ensure workstations, equipment and storage areas are kept clean and organised. Safe working: Ensure equipment is used correctly and report faults, hazards or maintenance needs promptly. Opening and closing: Complete kitchen checks and handovers, leaving the kitchen safe and ready for the next shift. Essential skills and experience Kitchen experience: Previous experience as a Sous Chef, Junior Sous Chef or experienced Chef de Partie ready to take the next step. Cooking skills: Strong practical cooking ability and experience delivering consistent food during busy service. Leadership: Ability to organise a team, communicate expectations and support colleagues under pressure. Food safety knowledge: A sound understanding of food hygiene, safe storage and allergen management. Commercial awareness: Understanding of portion control, stock rotation and waste reduction. Reliability: Good timekeeping, attention to detail and a professional approach. Availability: Willingness to work the agreed shift pattern, including evenings and weekends. Desirable experience Similar restaurant background: Experience working with Mediterrenean or in a kitchen with similar service volumes. Qualifications: Relevant professional cookery and food safety qualifications. Kitchen administration: Experience with ordering, stocktaking, recipe costing or rota planning.

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  • Cleaner / Housekeeper
    Cleaner / Housekeeper
    5 days ago
    £12.71 hourly
    Part-time
    London

    We’re looking for a friendly and reliable Housekeeping Team Member to join our team on a part-time basis at Travelodge London Farringdon. You’ll play a key role in ensuring our guests enjoy a clean, comfortable, and safe environment during their stay. Shifts are from 10:00 AM till 3:00, on average. You are required to have full flexibility, including working on weekends. Key Responsibilities: • Cleaning and preparing guest rooms to brand standards, • Changing bed linen and replenishing amenities, • Vacuuming, dusting, and sanitising bathrooms and surfaces, • Reporting maintenance issues or lost property, • Ensuring all health and safety procedures are followed, • Supporting team members to meet daily room targets Just some of the benefits:Fun friendly environment50% discount on rooms plus food and drink, as well as friends and family discount.£50 Travelodge voucher on each work anniversaryPension scheme totalling 8% (employer contribution 3%)Discounts off many high street retailers and mobile phone providers such as Vodafone.Opportunities to develop into Management roles through our ‘Aspire Programme’Opportunity to earn more through our Team member incentive schemesWe have regular rewards and recognition activities such as ‘FAB Fridays’ and ‘Housekeeping Heros’. Your job will be to clean bedrooms, bathrooms and public areas to gold standards following our cleaning steps.

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  • Cleaner, Window Cleaner, Grounds Maintenance
    Cleaner, Window Cleaner, Grounds Maintenance
    8 days ago
    £13–£18 hourly
    Full-time
    London

    Facilities Maintenance Operative (Cleaning, Window Cleaning & Grounds Maintenance) Company: Bloc FM Location: Various client sites (assigned by Bloc FM) Employment Type: Permanent, Full-Time/Part-Time Salary: Competitive, based on experience Company Overview: Bloc FM is a trusted facilities management company committed to delivering exceptional service to commercial and residential clients. We ensure environments are safe, clean, and well-maintained through professionalism, reliability, and attention to detail. Position Overview: Bloc FM is hiring a versatile Facilities Maintenance Operative to perform cleaning, window cleaning, and grounds maintenance duties across client sites. This role suits a proactive individual who enjoys hands-on work, thrives in varied environments, and takes pride in maintaining high standards. You will work as part of the Bloc FM team, with tools, equipment, and training provided. Key Responsibilities: General Cleaning: Perform daily indoor cleaning tasks: vacuuming, mopping, sanitizing surfaces (desks, kitchens, restrooms), and dusting. Follow health and safety guidelines, including COSHH regulations. Window Cleaning: Clean interior and exterior windows using company-provided equipment (squeegees, telescopic poles, eco-friendly solutions). Safely work at heights (e.g., ladders, platforms) following training. Grounds Maintenance: Maintain outdoor areas: mowing lawns, trimming hedges, weeding, pruning, and seasonal tasks (leaf clearance, gritting pathways in winter). Ensure entrances, walkways, and car parks are clean and hazard-free. Additional Duties: Report maintenance issues or hazards to the Bloc FM management team. Support ad-hoc tasks (e.g., deep cleaning, end of tenancy cleaning). Requirements: Physical Stamina: Ability to lift/move equipment, stand for extended periods, and work outdoors in all weather. Experience: Previous experience in cleaning, window cleaning, or groundskeeping is desirable but not essential (training provided). Team Player: Collaborative attitude, punctual, and reliable. Attention to Detail: Deliver high-quality results aligned with Bloc FM standards. Safety-Conscious: Willingness to follow risk assessments and use PPE. Driving License: Essential as required to drive and bring equpment to site. Benefits: Training: Full induction, safety training, and career development opportunities. Uniform & Equipment: Provided by Bloc FM (cleaning tools, PPE, grounds maintenance gear). Supportive Team: Regular check-ins and access to management support.

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  • Bar Staff
    Bar Staff
    20 days ago
    £11.5–£17 hourly
    Part-time
    London

    The bar staff is responsible for delivering exceptional customer service by preparing and serving beverages, both alcoholic and non-alcoholic, in a timely and professional manner. This role requires a keen attention to detail, strong interpersonal skills, and a thorough knowledge of drink recipes and mixology techniques. The ideal candidate will be able to create a welcoming atmosphere, maintain a clean and organized bar, and ensure all legal regulations related to alcohol service are followed. Key Responsibilities: 1. Drink Preparation and Service: • Mix and serve a variety of beverages, including cocktails, mocktails, wines, beers, and spirits., • Provide recommendations to customers on drink selections based on their preferences., • Ensure all drinks are prepared according to standard recipes and portion sizes. 1. Customer Service: • Greet and engage with customers in a friendly and professional manner., • Take orders accurately and ensure customers are served promptly., • Address customer inquiries and complaints efficiently, escalating issues to the Bar Manager when necessary. 1. Bar Maintenance and Cleanliness: • Keep the bar area clean and organized, including washing glassware, cleaning countertops, and maintaining equipment., • Restock bar supplies such as liquor, mixers, garnishes, and other essentials throughout the shift., • Conduct regular inventory checks and report shortages or discrepancies to the Bar Manager. 1. Cash Handling and Transactions: • Handle cash and credit card transactions accurately, ensuring all sales are recorded correctly., • Balance the cash register at the end of the shift, reporting any discrepancies. 1. Compliance and Safety: • Adhere to all health and safety regulations, including food safety and sanitation standards., • Comply with all local laws and regulations regarding the sale of alcohol, including verifying customer age and refusing service to intoxicated patrons., • Attend regular training sessions on responsible alcohol service, first aid, and emergency procedures. 1. Team Collaboration: • Work closely with other bar staff, waitstaff, and kitchen staff to ensure efficient service., • Assist in the training of new bar staff as needed., • Participate in staff meetings and contribute to the continuous improvement of bar operations. Qualifications: • Previous experience as a bartender or in a similar role is preferred., • Strong knowledge of mixology, drink recipes, and beverage trends., • Excellent communication and customer service skills., • Ability to work in a fast-paced environment while maintaining high standards of service., • Basic math skills for handling cash transactions., • Flexibility to work evenings, weekends, and holidays as needed. Physical Requirements: • Ability to stand for long periods of time., • Capable of lifting heavy items, such as cases of liquor or beer kegs, as required. Additional Skills: • Certification in responsible alcohol service (e.g., TIPS or equivalent) is a plus., • Passion for the hospitality industry and a positive attitude.

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  • Field Service Engineer
    Field Service Engineer
    1 month ago
    £12–£20 hourly
    Full-time
    Potters Bar

    Gaming Machine, Pool Table & Jukebox Service Engineer Location: Hertfordshire, North London and surrounding areas Job type: Full-time, permanent Company: Crystal Leisure Ltd Salary: Competitive, dependent on experience Benefits: Company vehicle, fuel card, tools, uniform and workplace pension About the role Crystal Leisure Ltd is looking for a reliable and practical Field Service Engineer to install, maintain and repair gaming machines, pool tables, jukeboxes and associated leisure equipment across our customer locations. You will work mainly in pubs, clubs and other hospitality venues, responding to service calls and ensuring that equipment is safe, presentable and operating correctly. This is a field-based role involving regular travel throughout Hertfordshire, North London and the surrounding areas. Previous experience with gaming or leisure equipment would be an advantage, although training can be provided to a candidate with strong electrical, mechanical or technical ability. Main responsibilities • Diagnose and repair faults on digital gaming machines, fruit machines and other amusement equipment., • Service and repair pool tables, including coin mechanisms, ball releases, cushions, cloth and levelling., • Diagnose and repair digital jukeboxes, amplifiers, speakers and associated audio equipment., • Install, exchange and remove equipment at customer premises., • Configure equipment, internet connections, routers and basic network settings., • Complete preventative maintenance and equipment safety inspections., • Carry out software updates and basic equipment programming., • Maintain accurate digital job sheets, service records and parts-used information., • Manage spare parts and tools carried in the company vehicle., • Keep equipment clean, secure and professionally presented., • Communicate clearly with venue managers and staff., • Escalate recurring or complex technical faults when required., • Assist with machine collections, cash handling or meter readings where authorised and properly trained., • Follow company procedures relating to security, cash, data protection and health and safety., • Participate in an agreed out-of-hours or weekend call-out rota. Essential requirements • Good practical electrical, mechanical or technical skills., • Ability to diagnose faults logically and work independently., • Basic understanding of computers, software and networking., • Good communication and customer-service skills., • Reliable, organised and able to manage a daily workload., • Comfortable working in pubs, clubs and hospitality venues., • Physically capable of moving equipment safely with appropriate assistance and handling equipment., • Full UK driving licence., • Willingness to travel throughout the company’s service area., • Flexibility to work occasional evenings, weekends and bank holidays as required., • Honest and trustworthy, particularly when working around cash and valuable equipment. Desirable experience Experience in any of the following would be beneficial: • Gaming, amusement or fruit machines., • Pool tables and coin-operated equipment., • Digital jukeboxes and commercial audio systems., • Electronic or electrical fault-finding., • Computers, routers, Wi-Fi and network cabling., • AV, CCTV, alarms or other field-service equipment., • Working in pubs, clubs, arcades or the wider leisure industry., • PAT testing or relevant electrical qualifications. What we offer • Competitive salary based on experience., • Company vehicle and fuel card., • Company phone or tablet., • Tools, equipment and uniform., • Full product and systems training., • Workplace pension., • Holiday entitlement., • Overtime and call-out opportunities., • A varied, hands-on position with opportunities to develop your technical skills., • The opportunity to work with both established leisure equipment and new interactive gaming technology. Working hours The normal working pattern will be agreed with the successful applicant. Because our customers operate within the hospitality sector, some evening, weekend and bank-holiday work may be required. Participation in an on-call rota may also form part of the role. How to apply Please send your CV together with a short explanation of your relevant technical or field-service experience. Applicants from electrical, mechanical, AV, IT, vending, security or similar service backgrounds are encouraged to apply.

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  • Front of House Team Member
    Front of House Team Member
    20 days ago
    £12–£15 hourly
    Part-time
    London

    The floor staff is responsible for delivering a high level of customer service to all guests, ensuring they have a memorable dining experience. This role involves greeting and seating guests, taking food and drink orders, delivering meals, and providing attentive service throughout the customer’s visit. The ideal candidate should have excellent communication skills, a friendly demeanor, and the ability to work efficiently in a fast-paced environment. Key Responsibilities: 1. Customer Service: • Greet guests warmly upon arrival and assist with seating arrangements., • Present menus, explain daily specials, and answer questions about menu items, beverages, and other restaurant services., • Take accurate food and beverage orders and relay them to the kitchen and bar staff promptly. 1. Order Management: • Ensure that all orders are prepared and served according to the restaurant’s standards and within a reasonable time frame., • Serve food and beverages to guests, ensuring the correct dishes are delivered to each customer., • Check back with customers to ensure satisfaction with their meals and beverages. 1. Dining Area Maintenance: • Maintain the cleanliness and organization of the dining area, including setting up and clearing tables, refilling condiments, and resetting tables after guests leave., • Monitor the dining area for spills, messes, and other potential hazards, addressing them promptly to maintain a safe environment., • Assist with the arrangement of seating and tables to accommodate reservations and walk-in guests. 1. Payment Handling: • Present the bill to customers and process payments accurately, handling cash, credit cards, and other forms of payment., • Ensure that the cash register balances at the end of each shift, reporting any discrepancies to the Floor Manager. 1. Team Collaboration: • Work closely with kitchen staff, bartenders, and other floor staff to ensure smooth operation and a seamless dining experience for guests., • Communicate any special requests, allergies, or dietary restrictions to the kitchen and bar staff., • Assist with training new floor staff as required. 1. Complaint Resolution: • Handle customer complaints and concerns professionally, seeking to resolve issues to the customer’s satisfaction., • Escalate unresolved complaints to the Floor Manager or Restaurant Manager when necessary. 1. Compliance and Safety: • Adhere to all health and safety regulations, including food safety and sanitation standards., • Follow all restaurant policies and procedures, including those related to uniform, grooming, and punctuality., • Attend regular training sessions on service standards, food handling, and emergency procedures. Qualifications: • Previous experience in a customer service role, preferably in a restaurant or hospitality setting., • Excellent communication and interpersonal skills., • Ability to work in a fast-paced environment while maintaining a positive attitude., • Strong attention to detail and the ability to multitask effectively., • Basic math skills for handling payments and making change. Physical Requirements: • Ability to stand, walk, and carry trays of food and beverages for extended periods., • Capable of lifting and carrying items up to 25 pounds., • Flexibility to work shifts, including evenings, weekends, and holidays. Additional Skills: • Knowledge of food and beverage menus, including basic wine, beer, and cocktail knowledge, is a plus., • A passion for customer service and hospitality.

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