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The Main Purpose of this Role · Hosting/Maximising covers/ turning tables · Dealing with Collins/DesignMyNight Messages · Answering phones and dealing with customer enquiries · Manage all reservation systems and ticketing including Design My Night & Tonic · Respond to all social media queries · To deliver outstanding customer service · Deliver and contribute to the sales strategy · Welcoming and entertaining private parties · Table plan management · Encouraging guest feedback · Build fantastic relationships with all other departments. · Enforcing house rules · Being a presence in the venues across key shifts and ensuring brand hosting values are being met. The Person · Exceptional standards of guest care · Pro active and reactive · IT literate, a good communicator, in all forms · Flexible in approach · Hours to suit the needs of the business · proficient in Design My Night · Thrives in a pressured environment · Problem solving and thinking ahead to spot possible mistakes ahead of time · Loves people! Customer Service Meeting and greeting customers with a smile and a friendly greeting and demonstrating customer awareness at all times. Co-ordinate your time effectively to ensure customers receive the best possible. Be ready at all times to see to the needs of customers. Use eye contact and communication to manage queues effectively and ensure that waiting customers are served in the correct order. Have a thorough knowledge of product ranges for beers, wines, spirits and cocktails and be confident to make recommendations/upsell. Always follow the Exhibit Bars steps of bar service Remove empty glasses, bottles and condiments as drinks are finished to ensure that the bar and customer tables are always clean and clutter-free. Resolve any minor issues or complaints that may arise but always communicate any issues with the Manager on duty so that the problem can be dealt with effectively. Great Communication Attend and contribute to pre-shift team meetings. Establish a positive, informal and friendly rapport with customers – be yourself! Maintain a positive and proactive relationship with kitchen, bar and reception teams throughout the shift to ensure that the customer experience is exemplary. Other Duties Be familiar with all products that are sold in the bar and restaurant by attending wine, food or any other training as required and be confident to explain dishes when serving your guests. Ensure that you clock in and out correctly. Ensure that your attire and presentation are of the highest standards. You should always look your best as first impressions are lasting (please refer to the grooming policy in your employee handbook). Arrive punctually for your shift and be ready to start work at least 10 minutes before your shift is due to start. Correctly follow company absence and lateness procedures. Comply with all Food Hygiene and Fire, Health & Safety and Licensing regulations, attending any training as required by the Company and adhering to all company policies and legislative requirements. HAVE FUN !
About AGORA AGORA is a vibrant restaurant inspired by the energy of Athens’s markets and streets, and the flavours of Greece and wider levant. Located in the heart of London’s thriving Borough Market, it is the latest project by the dcco. collective [ manteca, SMOKESTAK ]. A site within the world-famous London Bridge location has been thoughtfully restored with repurposed, natural materials evocative of the raw, Greek landscapes it is inspired by. At its centre, a custom-built rotisserie where whole animals are spit roasted over open fires, whilst hand pulled flatbreads and seasonal vegetables baste beneath. In the coals, pots of hearty, humble dishes gently stew, whilst nearby at the stone slab bar, cocktails are served alongside premium roasted coffee and rustic baked goods. Our cooking focuses on minimizing waste and maximising flavour by honouring the innovative, resourceful cooking techniques of the cultures behind it. Our hosting strives to match the hospitality of the warmth of these cultures, too. We are supplier led with evolving menus that showcase the best of the season. We are proud to be an independent business grounded in a purely hospitality background. We invite all to sit at the table with us. We promote a culture of learning and development encouraging independent thinkers. About the role. We are on the lookout for an enthusiastic waiter to join our team. The ideal candidate will have a natural warmth for people and feed off the adrenalin of a busy service. While experience in a similar role is preferred, there is always opportunity for those who represent true hospitality. We are proud to have a very diverse team and celebrate individuality – we just ask to be yourself. AGORA is as dynamic as it is fast paced, ideal for those who thrive on bustling environments. Responsibilities. Represent our restaurant with pride and professionalism. Be a warm and welcoming to all guests. Facilitate a memorable dining experience for all guests. Be a supportive team member for wider floor and kitchen teams. Support with the upkeep of the restaurant aesthetics, and through routine tasks on site both in and out of service. Be an ambassador of our brand through exceptional food and wine knowledge, and a genuine enthusiasm to share this with our guests. Requirements. Prior experience in a similar setting desirable but not essential. We offer. £200 a month employee of the month’ awards with bonuses. £500 ‘refer a friend’ bonus. 50% staff discount on food and beverage at all sites. Cycle-to-work scheme Cost price wine through our suppliers. International trips for top performers. In-house training dedicated to your personal development. Trips to meet suppliers and producers. Staff trip programme to meet farms, fish markets and vineyards. We offer qualifications, including, WSET, health and safety, food training. Company donations to charities our staff feel are close to home. Whole team staff parties. Wholesome staff meals, end of service drinks. Pay increase every year of service for up to five years. Access up to 50% of your pay early through wagestream. 28 days holiday [including bank holidays] per year. Pension provider | The Peoples Pension.
Company Description Hyde London City marks the rebirth of a London icon. This lavish seven-storey, 111-room property at 15 Old Bailey draws upon a rich and storied past to create a luxurious, bespoke hideaway in the heart of the city. Hyde London City will be a destination unto itself, hosting unmatched experiences for locals and ultimately the discerning global traveler. Hyde is embracing an evolved brand identity that is all about a festival vibe with music at its core. Hyde perfectly balances an elevated bohemian-chic aesthetic with a youthful, laidback ambience. The spaces are defined by vibrant colors and are designed to encourage serendipitous connections and new discoveries around every corner. Hyde is all about the freedom and personal discovery that comes with great music, time with friends and connecting with something bigger. Job Description Reporting to the Front of House Manager, the Night Manager will be in charge of keeping things running smoothly at the hotel during the night shift, offering a naturally friendly, helpful and responsive level of service for our guests. What you’ll do… Keep the hotel premises and guests safe and sound. Make sure every guest feels special and eager to come back for more. Manage and resolve any guest complaints, concerns, or emergencies that may arise during the night shift. Patrol the hotel grounds regularly to keep an eye out for anything fishy or unsafe. Handle any reservations, bookings, or inquiries that may occur during the night shift. Keep detailed records of who's staying with us, any incidents, and other important info. Know your stuff when it comes to health and safety rules. Be part of the hotel crisis and fire teams and know all the drill. Stay in the loop with other departments and staff to keep things running smoothly and guests happy. QualificationsMost important is that you know how to provide a great and memorable guest experience – whether it’s for someone staying with us or just stepping in for a drink or a bite to eat. You have experience in a similar role, or as an Assistant looking for further development with a demonstrable track record of excelling in Front Office operations and procedures. You will be required to work flexible shift patterns which will include weekdays and weekends to support the team, as and when required. Your humble and open to ideas. We leave our egos at the door and help get it done. You’re up for doing things differently and trying (almost) everything once. Additional Information What's in it for you... Opportunity to take party in an amazing opening team, Hyde is doing it differently. 28 days holidays (inclusive of bank holidays), pension and life insurance. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing. Treat yourself with lots of retail & hospitality perks through our partners. Goes without saying, but we’ll feed you during your shift. Extra time off to volunteer with one of our partner charities Cycle to work scheme The chance to make your mark in a fast-growing Brand Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work Excellent discounts across the entire Ennismore family of brands. Hyde is an equal opportunity employer. We endeavor to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential. Bohemian & Chic When Hyde Lounge opened in 2005, it transformed the Sunset Strip in Los Angeles, along with the concept of nightlife itself. Since then, the brand has expanded to include Hyde Hotels and Residences, Beach Clubs, and Mixology Lounges, inviting its followers to be the first to know, and introducing them to the latest and greatest in nightlife adventures. Every guest at Hyde Hotels is treated like a Hyde Lounge regular. Hyde fosters a sense of mystery – the exciting feeling that anything can happen.
Yard Sale Pizza is on the search for a Senior Pizza Chef to join our amazing team! Who are we? Yard Sale Pizza fired up the oven in 2014, starting with weekly supper clubs from our backyard in Hackney. We now offer delivery, dine-in and takeaway in 12 of our favourite neighbourhoods. Known for our collaborations, we’ve teamed up with illustrators, musicians, international chefs & local eateries- all on the quest for the perfect pie! We’ve won London’s most-loved restaurant in Time Out’s 2016 Love London awards, were awarded Best Cheap Eats in the Observer Food Monthly Awards in 2017, and were voted London’s favourite pizza in Time Out’s inaugural Clash of the Slices in 2022. We’re a young and fast-growing company who offer plenty of career progression for hard working and talented individuals. What will I be doing? - You'll be showcasing your wonderful pizza-making skills - Ensuring the kitchen service is running smoothly. - Adhering to exceptionally high standards - including cleanliness. - Working with a fast-paced kitchen team. - What are we looking for? - Someone with excellent experience stretching, baking and making dough in a fast-paced environment. - A great team player who loves to work within a team with great interpersonal skills. - Someone with a good command of English. - Someone who is willing to work weekends. What’s on offer… - Competitive rates paid hourly with bonus incentives in place. - A brilliant work/life balance so you won't be working super-late! - Full time hours available and all overtime paid for. - Loads of training & career progression - we have excellent learning and development opportunities. - Working with a great team, brand new equipment and state-of-the-art marana ovens. - Brilliant discounts for family and friends off food and merchandise and of course free pizza on shift! If this sounds good, then we can’t wait to hear from you! Pizza & Love, YSP
Yard Sale Pizza is on the search for a Senior Pizza Chef to join our amazing team! Who are we? Yard Sale Pizza fired up the oven in 2014, starting with weekly supper clubs from our backyard in Hackney. We now offer delivery, dine-in and takeaway in 12 of our favourite neighbourhoods. Known for our collaborations, we’ve teamed up with illustrators, musicians, international chefs & local eateries- all on the quest for the perfect pie! We’ve won London’s most-loved restaurant in Time Out’s 2016 Love London awards, were awarded Best Cheap Eats in the Observer Food Monthly Awards in 2017, and were voted London’s favourite pizza in Time Out’s inaugural Clash of the Slices in 2022. We’re a young and fast-growing company who offer plenty of career progression for hard working and talented individuals. What will I be doing? - You'll be showcasing your wonderful pizza-making skills - Ensuring the kitchen service is running smoothly. - Adhering to exceptionally high standards - including cleanliness. - Working with a fast-paced kitchen team. - What are we looking for? - Someone with excellent experience stretching, baking and making dough in a fast-paced environment. - A great team player who loves to work within a team with great interpersonal skills. - Someone with a good command of English. - Someone who is willing to work weekends. What’s on offer… - Competitive rates paid hourly with bonus incentives in place. - A brilliant work/life balance so you won't be working super-late! - Full time hours available and all overtime paid for. - Loads of training & career progression - we have excellent learning and development opportunities. - Working with a great team, brand new equipment and state-of-the-art marana ovens. - Brilliant discounts for family and friends off food and merchandise and of course free pizza on shift! If this sounds good, then we can’t wait to hear from you! Pizza & Love, YSP
TERM: FULL-TIME W/H: 45 HOLIDAYS: 28 DAYS OFF: 2 Azteca Öme is a restaurant that offers a unique dining experience by combining the flavours of Mexico and the elegance of Japan using the best British ingredients. We are currently hiring a Chef de Partie to join our team. The restaurant serves dishes from a wood-fired grill, and their daily changing sharing menu features some of the best UK produce from land and sea while staying true to the distinctive character of both Japanese and Mexican cuisines. The restaurant has a brand-new kitchen and a huge 2-meter wood fire grill, making it a unique melting pot of flavours brought together by a team of professionals who are capturing the current London food movement. Chef requirements ✅ Previous experience as a Chef de Partie in a similar role. ✅ Be able to take control and work all sections in the kitchen comfortably while maintaining the food standard. ✅ Ensuring that food quality and portion control are always in line with the company's specifications. ✅ Fully understand all health and safety requirements in the kitchen. ✅ Attention to detail. ✅ An ability to work well under pressure. ✅ Excellent teamwork skills.
Looking for a strong individual to join our family! Professional and friendly able to work in a busy enviornment and work in a team. Wood fired oven & Neapolitan style pizza. Benefits: - Staff food & discounts - Branded tshirt uniform provided - Certified trainings - Health Care & Wagestream