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Job Description Userguest is an exciting and rapidly expanding VC-backed Hospitality software organisation providing leading-edge and innovative solutions to independent and boutique hotels and regional and international hotel groups and chains globally. The Userguest SaaS technology solution now helps hotels in over 30 countries improve their website performance resulting in a higher conversion of website visitors into direct bookings to offset the high commissions charged by the OTAs (Booking.com, TripAdvisor, etc). Our mission is to be the leading hotel technology in driving direct revenue for our clients globally and as Userguest continues to accelerate its growth, we are looking for a Sales Executive to join our growing EMEA team and help us take our mission to the next level. The sales cycle involves (i) identifying and engaging with new opportunities, (ii) demonstrating the Userguest technology and convincing the prospect to undertake a free of charge one-month trial, and (iii) converting the client to a paid contract using the data insights from the one-month trial. A positive culture remains at the heart of everything we do at Userguest and individuals who deliver against objectives and work effectively with our clear values (Integrity, Proactivity, Attitude, and Expertise), will thrive. Key Responsibilities: Identify decision-makers within Hotels/Hotel Groups using various methods (telephone, social selling & CRM data) Virtually present, promote, and sell Userguest's comprehensive SaaS product to Hotel Owners, Revenue Managers, GMs, and Commercial Directors, demonstrating their value and benefits. Forge close collaborations with the Customer Success team and the client to ensure customer expectations are met, and surpassed. Provide clear, accurate, and prompt performance reports using Hubspot CRM to communicate a real time picture of your business outlook. Stay up to date with market trends, and educating prospects on insight, or opportunities. Work to exceed KPIs and targets for activity, demos and trials and manage the full end-to-end sales cycle with prospects. Location: Fully Remote (UK Based) Join us at Userguest and become a part of our dynamic team that is reshaping the hotel industry. If you are enthusiastic about sales, hotel technology, and driving tangible results, we encourage you to apply today. Please submit your full CV and optional cover letter. (Strictly No Recruitment Agencies, please) Userguest is an equal opportunity employer. We embrace diversity and are resolute in creating an inclusive environment for all our employees. £30k Basic + £15K Commission What We Offer Truly innovative product with high market demand, offering a wide range of partnership opportunities. Regular company events and offsites, (last one was in Marrakesh, Morrocco). Fully remote: enjoy the flexibility of a remote work environment whilst collaborating with a global team. Requirements: A minimum of 2 years of proven success in sales, in any of the following roles; full sales cycle management from prospect to close, SDR Appt making roles (any sector), Marketing, Hospitality Revenue Management, and or Hospitality Tech sales. Must be fluent in English & French. Self-motivated and comfortable working independently and remotely Techy profile with a solid understanding of ecommerce technical concepts; tracking solutions, Google Tag Manager, and website scripts. Exceptional organizational, presentation, and communication skills, both verbal and written. Experience with Hospitality Tech and Marketing or working for a Booking engine, RMS, PMS or Channel Manager would be a big plus. USERGUEST is a travel tech company founded in Amsterdam in 2019 by Hicham Benyebdri, Assil Bernossi, and Ahmed Chami. The start-up strives to empower hotels by not being so dependent on OTAs, helping to close the gap between revenue managers and marketers. After identifying that most hotels seek to increase their unmediated revenue stream, the founders set out to develop a software solution to help hotels boost revenue via their direct websites. They developed a SaaS solution that leverages data to maximize hotel website revenue and improve the customer experience.
About us Bermondsey Corner is a small independent wine bar and grocery in Central London, Bermondsey Street, SE1. We source the finest ingredients and produce from the very best suppliers around different countries such as the UK, France, Italy, Portugal, Spain.. and others. Quality, traceability, transparency, and sustainability are the keys to what we believe in and what is important for us to share with our people. We are looking for a passionate and customer-focused Assistant Manager to join our team at Bermondsey Corner. Our ideal candidate is looking to evolve within the company and grow the business along our side. This is an exciting opportunity to work in a dynamic and vibrant environment where you will be responsible for providing exceptional customer service and promoting our selection of artisan food products like cheeses, meats, wines, and spirits. You are: - Fluent in English - Dynamic, dedicated, independent, organized, and enthusiastic - Autonomous, meticulous, and steady - A solution finder, a sales, and details-oriented person - Passionate about food, wine & people - Willing to learn and grow within a young and evolving company - Ideally sensitive to the nutrition-health aspect, biodynamic productions, and respect for nature - Confident to work in a fast-paced environment and multitasking effectively - Fluent in French is a plus, but not required You have: - Excellent customer service skills - Strong communication and interpersonal skills - A prior experience in a retail or hospitality setting - Knowledge of wine and food pairings, and trends in the industry - A passion for and willingness to learn more about wine and other products Responsibilities: - Managing day-to-day operations of the Shop and Bar (5 days a week - 45 hours a week) when the manager is not on site - Provide customers with recommendations on wine and food pairings, based on their preferences and budgets - Provide educational information about our products - Maintain up-to-date knowledge of our products - Assist with supply orders (wine, cheese, and other products), inventory management, and restocking when needed - Process transactions accurately - Keep the store clean, organized, and visually appealing - Work as part of a team to ensure a positive and enjoyable experience for our customers - Ensuring compliance with licensing, hygiene, and health and safety legislation are carried out We offer: We offer a competitive salary (depending on experience and motivation) and an attractive bonus scheme Benefits: - Enrollment in the retirement savings plan - Discounted or free food - Employee discount (Wine and food) - Attractive employee discount at our sister company Comptoir Bakery for lunch when on shifts - 28 days paid holidays + Bank holidays - Opportunities to diversify into managing other areas of the business from marketing to back-office and event organization - Friendly and exciting working atmosphere - Team + work events Supplemental pay types: - Share of the service charge - Performance bonus (based on motivation and results, to be given after the probationary period) If you are enthusiastic about wine and food, enjoy providing exceptional customer service and would love to work in a young, friendly atmosphere we encourage you to apply for this exciting opportunity.
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