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  • Head Waiter / Waitress
    Head Waiter / Waitress
    2 days ago
    £13.46–£15 hourly
    Full-time
    London

    Head Waiter / Service Trainer This very popular and iconic luxury café and all-day dining restaurant concept has been taking the market by storm since the early 90s. Located only in prime real estate locations across Westminster, we are now seeking a passionate, experienced, and service-driven Head Waiter to join our successful team and support the training and development of our front-of-house staff. The ideal candidate will have strong restaurant floor experience, excellent leadership skills, and a genuine passion for delivering exceptional guest service. As Head Waiter, you will lead by example, support the management team, and train waiters to deliver excellence in service, guest care, product knowledge, and restaurant standards. Responsibilities • Lead, motivate, and support the waiting team during service, • Train new and existing staff in excellent table service and guest care, • Ensure all guests receive a warm welcome and professional service, • Maintain high standards of presentation, communication, and hospitality, • Supervise the restaurant floor and ensure smooth daily operations, • Support staff with order taking, food and drink service, and guest requests, • Coach team members on upselling, menu knowledge, allergens, and service steps, • Monitor service quality and provide feedback to improve performance, • Handle guest queries and complaints professionally and efficiently, • Ensure the restaurant is clean, organised, and ready for service at all times, • Work closely with managers, bartenders, kitchen staff, and other departments, • Support opening and closing procedures when required, • Ensure compliance with food safety, health and safety, and company standards Requirements • Proven experience as a Head Waiter, Senior Waiter, Supervisor, or similar role, • Strong knowledge of high-quality restaurant service, • Experience training or coaching front-of-house staff, • Positive attitude and excellent communication skills, • Ability to lead by example and remain calm under pressure, • Strong attention to detail and guest-focused approach, • Ability to keep the restaurant organised, clean, and under control, • Professional appearance and confident customer service skills, • Flexibility to work full-time, including weekends and busy periods, • Right to work in the United Kingdom is required Benefits • 50% staff discount in all our venues, even on your days off, for you and up to 3 family members, • 4 weeks paid annual holiday, • Learning and development opportunities, • Free meal during working hours, • Competitive pay depending on experience, • Tips, service charge, staff food, and other incentives included, • Around 45 hours per week, • No split shifts Pay Competitive salary depending on experience, from £13.46 to £15.00 per hour, including service charge, plus tips, staff food, and other incentives. Job Type: Full-time Application Questions • Do you have experience in a similar Head Waiter, Senior Waiter, or Supervisor position?, • Do you have experience training or supporting front-of-house staff?, • Can you work full-time? Work Authorisation United Kingdom work authorisation is required. Work Location In person

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  • General Manager
    General Manager
    6 days ago
    Full-time
    London

    General Manager As a General Manager, you will lead the overall operations of our store, ensuring exceptional service and profitability. You will be responsible for managing staff, optimizing business performance, and maintaining high standards of quality and customer satisfaction. Key Responsibilities: • Oversee daily operations, including front-of-house and back-of-house activities., • Recruit, train, and supervise a dedicated team, fostering a positive and productive work environment., • Manage inventory, control costs, and optimize sales to achieve financial targets., • Ensure compliance with health, safety, and hygiene regulations., • Develop and implement strategies to enhance customer experience and drive business growth., • Handle customer inquiries and resolve issues promptly and professionally. Requirements: • Proven experience in a managerial role within the hospitality or cafe industry., • Strong leadership, communication, and interpersonal skills., • Excellent organizational and problem-solving abilities., • A passion for quality food, coffee, and outstanding customer service., • Ability to work flexible hours, including weekends and holidays. Join The Eclectic Collection, a friendly team dedicated to creating a unique and welcoming atmosphere for our customers in London. We are looking for a dynamic and experienced General Manager to contribute to our continued success and growth.

    Immediate start!
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  • General Manager
    General Manager
    23 days ago
    £40000–£45000 yearly
    Full-time
    Hammersmith Broadway, Hammersmith and Fulham

    General Manager - Authentic Italian Coffee Shop & Deli Location: London, W6 9TN Department: Management Employment Type: Full-time Salary: £40,000 - £45,000 per annum Start Date: Immediate About the Opportunity We are seeking an experienced and passionate General Manager to lead our authentic Italian coffee shop and deli. This is an exciting opportunity for a dynamic leader who shares our love for exceptional coffee, traditional Italian cuisine, and outstanding customer service. What You'll Do Operations Management • Oversee daily operations of both coffee shop and deli services, • Manage inventory, stock levels, and supplier relationships, • Create and update pricing strategies, menus, and promotional campaigns, • Handle administrative tasks including invoicing, payroll preparation, and supplier payments Team Leadership • Recruit, train, and manage a team of passionate staff members, • Create staff schedules and manage rotas efficiently, • Foster a positive work environment that reflects our Italian hospitality values Customer Experience • Ensure exceptional customer service standards across all touchpoints, • Manage table service operations and deli counter service, • Maintain high-quality food and product displays, • Handle customer feedback and continuously improve service quality Quality & Compliance • Monitor food safety and hygiene standards, • Ensure product quality and presentation meet our authentic Italian standards, • Manage compliance with health and safety regulations What We're Looking For Essential Requirements • Languages: Fluent in both English and Italian (advanced level required), • Experience: Proven management experience in hospitality, food service, or retail, • Skills: Strong organizational, communication, and leadership abilities, • Passion: Genuine enthusiasm for Italian coffee culture and authentic cuisine Key Competencies • Financial management and budgeting experience, • Staff management and development skills, • Customer service excellence mindset, • Problem-solving and decision-making abilities, • Attention to detail and quality standards What We Offer • Competitive salary: £40,000 - £45,000 annually, • Immediate start available, • Opportunity to work with authentic Italian products and traditions, • Leadership role in a growing business, • Staff discounts and benefits, • Professional development opportunities How to Apply Ready to bring your passion for Italian coffee and cuisine to life? We'd love to hear from you! Apply: Send your CV and cover letter today We are an equal opportunity employer committed to diversity and inclusion. Join our family and help us share the authentic taste of Italy with our community!

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  • Ready Meal Packer & Batch Manager
    Ready Meal Packer & Batch Manager
    1 month ago
    Full-time
    London

    Location: London Acton, NW10 Hours: 32 + hours a week - 10 - 6pm Pay: £15.50–£17.50 per hour, depending on experience Start: ASAP We are specifically looking for someone with practical experience in these areas, rather than general packing experience. We are looking for an experienced Ready Meal Packer & Batch Manager We are looking for a reliable, experienced and highly organised person to join our ready-meal production team. This is more than a packing role. We need someone who understands food production and can take responsibility for batch control, packing requirements, product identification, production dates, use-by dates and the movement of product through the packing process. You will play an important role in making sure that the right product is packed at the right time, with the correct information and full traceability. Key responsibilities • Manage and monitor daily ready-meal packing requirements., • Ensure the correct product, batch and quantity are available for packing., • Check and accurately record production dates and use-by dates., • Ensure product is correctly identified and controlled throughout the packing process., • Clearly identify and control partially packed product., • Track outstanding packing quantities and ensure they are followed through to completion., • Communicate production information clearly to the packing team., • Maintain accurate batch and traceability records., • Complete and monitor the required checks before product is released for packing or dispatch., • Ensure products are not released where information is incomplete, unclear or requires further verification., • Escalate any uncertainty regarding product status, dates, labelling or food safety., • Work closely with Production, Packing and QA to keep the operation running efficiently., • Maintain a clear and accurate audit trail of production, packing and release activities., • Ensure no product progresses through the operation beyond its approved use-by date. The person we are looking for You will ideally have previous experience in: • Ready-meal production, • Food manufacturing, • Food packing, • Batch or production control, • Food traceability and date control You will need to be: • Highly organised and methodical, • Experienced in working with food products and production batches, • Very attentive to detail, • Comfortable working with production records and packing requirements, • Able to communicate clearly with production, packing and QA, • Reliable and able to take ownership of your responsibilities, • Confident enough to stop and escalatewhen something does not look right, • Comfortable working in a busy, hands-on food production environment Good computer skills and experience using digital production records or spreadsheets would be an advantage, as we are developing a more digital system for production and packing control. Why this role is important This person will become a key link between production, packing and product release. We are looking for someone who doesn't simply complete a task, but takes responsibility for making sure the batch is correctly identified, controlled, packed and recorded from start to finish. What we offer • £15.50- £17.00 per hour, depending on experience, • Full-time position, • A key role within a growing ready-meal business, • The opportunity to help develop and improve our production and packing systems, • Training and development opportunities, • A supportive working environment, • Opportunity for increased responsibility as the operation develops We are particularly interested in candidates who have hands-on experience in ready-meal production and understand the importance of batch, date, traceability and food-safety controls.

    Immediate start!
    No experience
    Easy apply
  • Chef de Partie
    Chef de Partie
    1 month ago
    £36000–£36500 yearly
    Full-time
    Richmond

    CHEF DE PARTIE – CATERING South West London £36,500 per year + Paid Overtime + Excellent Benefits Full-Time | 45 hours per week We are currently recruiting an experienced Chef de Partie to join a well-established, high-quality catering operation in South West London. This is a great opportunity for a chef looking for a stable, professional environment with excellent benefits, ongoing development and a strong work-life structure. The Role Working alongside the Head Chef, Sous Chef and wider kitchen brigade, you will: • Prepare and deliver high-quality food across a busy catering operation, • Manage your section and maintain consistent standards, • Complete daily mise en place according to business requirements and functions, • Ensure correct food storage, stock rotation and date labelling, • Maintain excellent kitchen cleanliness and organisation, • Work confidently across different sections, including larder and sauce, • Support and mentor junior members of the kitchen team, • Follow HACCP, food hygiene and Health & Safety procedures, • Assist with functions, events and larger-volume food production, • Help minimise waste and maintain quality within agreed food costs About You We are looking for someone with: • Previous experience as a Chef de Partie or strong Demi Chef de Partie ready to progress, • Experience within catering, hotels, private members' clubs, events or high-volume quality kitchens, • Strong knowledge of food hygiene and Health & Safety, • Ability to organise and manage your own section, • Good communication and teamwork skills, • NVQ Level 3 or equivalent is desirable, • A reliable and professional approach Package & Benefits • £36,500 annual salary, • Paid overtime / time off in lieu, • £600 staff fund paid twice yearly after qualifying period, • 30 days annual leave, including bank holidays, • Additional life leave, • Generous pension scheme with company matching up to 15% after qualifying period, • On-site parking, • Staff referral scheme, • Employee Assistance Programme and mental health support, • Training and career development opportunities, • Staff events and access to selected leisure activities/facilities, • Death in Service benefit of 4× salary Apply with your CV to be considered for the position.

    Immediate start!
    No experience
    Easy apply
  • Supervisor
    Supervisor
    1 month ago
    Full-time
    Richmond

    Location: Kew Village Start Date: Immediately Salary: Competitive, hourly rate plus service charge About Us A fresh culinary chapter is beginning in the heart of Kew. We are an ambitious new opening centred around a vibrant brunch service by day and a sophisticated small plates menu by night. Our mission is to blend artisanal ingredients with creative flair in a high-energy, beautiful space. We are building our founding front-of-house team from the ground up, and we know that exceptional service and strong leadership are central to everything we do. The Role: Front of House Supervisor We are looking for an experienced, hands-on Front of House Supervisor to help lead our founding team, covering both waitering and bartending duties while overseeing the smooth running of service. From guiding guests through a relaxed brunch service to crafting imaginative cocktails and elevating an evening of sophisticated small plates, you will set the standard for the floor, support and develop the team around you, and be central to shaping our guests' experience from the moment they arrive. You will work in a supportive, fast-paced environment where your leadership is valued and your personality can shine. Key Responsibilities: Team Leadership: Lead the floor and bar team during service, delegating sections, managing breaks, and stepping in to support wherever needed to keep service running smoothly. Service and Cocktail Excellence: Deliver and oversee food and drink service to an exacting standard, including preparing and serving a full range of cocktails, classic and original, while maintaining warmth, attentiveness, and consistency across every table and every service. Floor and Bar Management: Oversee the organisation and stocking of your section and the bar station throughout each shift, including proactive table resets, restocking, mise en place ahead of peak periods, and spot-checking standards across the team. Guest Hospitality: Greet guests warmly, guide them through our food and drinks menus, make confident recommendations, and resolve any guest concerns swiftly and professionally. Workflow and Speed: Maintain a fast, efficient service rhythm during busy brunch and evening periods without compromising on care, accuracy, drink quality, or presentation, adjusting staffing and flow as needed. Training and Development: Support the onboarding and ongoing training of new team members, sharing product knowledge, cocktail technique, and service standards. Hygiene and Compliance: Ensure daily and weekly front-of-house and bar cleaning protocols are followed, and take responsibility for compliance with food safety, licensing, and responsible service of alcohol regulations across the shift. Team Collaboration: Act as the key link between the bar, floor, and kitchen teams, ensuring food and drinks are delivered together smoothly and any issues are communicated quickly. Requirements Proven experience in a supervisory or senior FOH role within a fast-paced restaurant, cocktail bar, premium dining venue, or similar hospitality environment, ideally with skills across both table service and bartending. Strong technical skills across table service, order taking, and guest management, along with confidence in spirits, wine, and cocktail preparation, including shaking, stirring, and building drinks to a high standard. Experience training, motivating, and managing a small team during live service. Knowledge of food and wine pairing, classic cocktails, and genuine enthusiasm for developing the menu and mentoring the team on original serves. A warm, engaging personality with a natural passion for guest experience and community, and the confidence to lead by example. Reliable, punctual, and energised by a buzzing, high-tempo service environment. Local to Kew or the surrounding Richmond areas is highly preferred. Why Join Us? Growth and Progression: Be part of a brand-new launch from day one, in a leadership role with real influence over how the team and venue develop. We value talent and actively prioritise internal promotion as our hospitality group grows. Premium Environment: Work with top-tier equipment, quality spirits, and artisanal products in a beautifully designed, modern space. Culture and Rewards: Competitive hourly pay, a fair share of the service charge, and a genuine focus on building a sustainable, respectful, and friendly team culture.

    Immediate start!
    No experience
    Easy apply
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