About the job Job Description Build robust and sustainable individual relationships with all levels of contact within the Customer organisation, with positive and pro-active Customer Engagement, acting as an ambassador for the company and covering all aspects of our group trading. Understand the company’s contractual deliverables ensuring customer expectations are met or exceeded through the delivery of a high level of customer service and compliance. Support in effectively implementing and communicating account plans and activities. Attend all (relevant) internal and external meetings with the client while acting as an interface between all internal functions – operations, health and safety, menu development and senior management to drive continuous improvement and innovation. Effectively use data in all aspects of the business and to drive objective decision making Oversee and ensure customer audits (direct or third party) are managed with all internal teams including the customers performance team. Ensure inventory for nominated lines is captured and discussed on a bi-weekly basis with the client, agreeing burn-off or write-off as appropriate. Ensure the timely distribution of customer instructions and other relevant information as required within the company monitoring internal teams acknowledge and implement the same. Ensure the timely investigation and response to all customer complaints, delays, and other incidents with service impact Assist the Senior Account Manager to ensure trials are coordinated with clear objective, success criteria and measurements. Capturing action points and coordinating corrective action plans and/ or commercial impact for presentation back to the client. Oversee and ensure the accurate performance data capture against contractual KPIs, flagging trends to Process Owners and Customer and Product director, especially around OTP and safety issues. Company Description Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress. Qualifications Strong airline industry experience or demonstrable relevant industry experience (catering, logistics, retail, hospitality, operational) Demonstrable account management / customer services experience Strong interpersonal skills to build good customer and group company relationships Good presentation and team leadership skills Passion for providing excellent customer service Basic Food Safety and Hygiene understanding Ability to think strategically and commercially Strong analytical and numeracy skills Process driven and comfortable with complex data requirements Developing skills in forward planning with experience of Project Management related work Proficient IT skills, including Microsoft Excel, Word, and PowerPoint – with an ability and/or willingness to learn other systems as required. Experience in Paxia system highly desirable. Effective communicator with excellent written and verbal communication skills in English. Additional Information We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including: Competitive salary based on experience Training and qualifications needed to perform your duty including Food Safety Qualifications Access to CIPD to expand your skills and knowledge Free on-site staff meals On-Site role Pension scheme Salary reviews in line with personal performance Opportunity to travel and work at DO & CO events nationally and internationally. Enjoy perks by referring your friends through our Refer a Friend Scheme A business where you can have a real impact, we’re not afraid of new ideas! The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status #docolondon Department: Account Management Language required: English. The company As a global powerhouse within the hospitality and airline industry, DO & CO is one of the most exciting and revered businesses across the globe. From the pit lane of the Formula 1, through the iconic restaurants & hotels of Vienna and Munich, to the culinary delights served at 37,000 feet, DO & CO offers anyone joining an incredible journey to the top. At DO & CO luxury and elegance are at the forefront of everything we do. Our secret to success lies in the unwavering dedication of our staff members, who are passionate hosts committed to ensuring that each and every one of our guests feels welcomed, comfortable, and well-cared for. Whether you are traveling for business or leisure, our team is always ready to go above and beyond to provide you with the highest level of service and attention to detail. With a reputation for flexibility, personal service, and exceptional product quality, DO & CO is synonymous with luxury and elegance. Our commitment to excellence is evident in every aspect of our business, from the quality of our products to the excellence of our service. Our employees are the heart of our brand, and it is their exceptional dedication, love for detail, and adherence to our service-oriented principles that make DO & CO truly unique and unmistakable in the marketplace.
Job Summary: We are seeking an experienced, detail-oriented, and highly motivated Kitchen Manager to oversee all aspects of kitchen operations in a fast-paced, high-volume environment. The Kitchen Manager is responsible for leading the back-of-house team, ensuring consistent food quality and safety, managing inventory and costs, maintaining a clean and organized kitchen, and driving team performance. The ideal candidate will have a passion for culinary excellence, strong leadership skills, and the ability to maintain calm under pressure. Key Responsibilities: 1. Kitchen Operations & Food Preparation Ensure all food is prepared to standard recipes and quality expectations. Oversee daily food production and presentation, ensuring consistency across all stations. Implement and maintain portion control standards to minimize waste and manage food cost. Supervise and assist line cooks and prep staff during peak service periods. 2. Staff Management & Leadership Hire, train, schedule, and supervise all kitchen staff. Conduct regular performance evaluations and provide coaching, feedback, and disciplinary actions when necessary. Foster a positive, productive, and respectful work environment that promotes teamwork and professional growth. Maintain optimal staffing levels and adjust schedules as needed to accommodate labor budgets and business volume. 3. Health, Safety & Sanitation Enforce all food safety and sanitation policies in accordance with local, state, and federal regulations (e.g., HACCP, ServSafe). Conduct daily and weekly inspections to ensure cleanliness and hygiene of kitchen, storage, and prep areas. Ensure all kitchen staff are properly trained in food safety, allergy protocols, and proper handling procedures. 4. Inventory & Cost Control Monitor inventory levels, place orders with approved vendors, and receive/check-in deliveries. Conduct weekly inventory counts and manage food cost targets by minimizing waste and spoilage. Track usage and implement systems to reduce overproduction and improve yield. Maintain strong relationships with suppliers to ensure timely and quality product delivery. 5. Equipment & Maintenance Ensure all kitchen equipment is properly maintained, cleaned, and functioning. Coordinate with maintenance personnel or external vendors for repairs as needed. Monitor utility usage and promote energy-saving practices. 6. Menu Development & Collaboration Collaborate with chefs or executive management to develop seasonal menus and specials. Provide input on recipe development, cost analysis, and kitchen feasibility. Conduct taste panels and quality assurance checks to ensure high culinary standards. 7. Administrative & Reporting Duties Prepare kitchen reports including labor costs, food costs, wastage logs, and ordering schedules. Monitor budget targets and participate in cost-saving initiatives. Manage employee records, including time sheets, leave requests, and certifications. Qualifications & Skills: Required: Minimum of 3–5 years of experience in a kitchen leadership role (Sous Chef, Kitchen Supervisor, etc.). Strong understanding of commercial kitchen operations, health codes, and food safety standards. Proven leadership skills with the ability to train and motivate a diverse team. Solid knowledge of food costing, labor management, and inventory control. Ability to work flexible hours, including nights, weekends, and holidays.
Important Notice for Applicants: This is a full-time position that requires your consistent, year-round availability. Please apply only if you can commit to a full-time schedule on an ongoing basis. Applications with part-time availability will not be considered. We are specifically seeking candidates with experience in one or more of the following areas: breakfast service, restaurant operations, bar management, café service, event coordination, and conference support. Duties and responsibilities : · To be proactive with contributing to the success of the department · Products and services are explained to the customer at all times to ensure the customer has the best choice available to them. · To ensure all procedures pertaining to revenue capture are up-held at all times · To minimise wastage at all opportunities · To actively promote an energy efficient culture throughout the department · To ensure all cash/floats procedures are followed by team members: all cash/floats must be counted at the start and the end of the shift and witnessed by a supervisor or manager. This must be recorded in the float/safe book provided and you must complete all relevant information. All the float must be placed in the cash till. · Positive working relationships are established and maintained with colleagues throughout the Hotel · Customer feedback, both positive and negative are responded to appropriately and efficiently · Information on customer service problems is gathered in order to improve the service offered · A positive personal image is maintained at all times · The needs of the customer are kept in balance with the needs of the organisation · All guests are received and offered assistance in a positive manner at all times · To answer all telephone calls in a polite and professional manner · Table bookings are handled according to departmental procedures · Back and front of house service areas and equipment are prepared, maintained and cleared · Bars, dining rooms and function rooms are prepared, maintained and cleared · Assistance is given in the maintenance of food displays · Glassware, crockery and cutlery are cleaned and stored in accordance with Hotel procedures · Cleaning is undertaken within the food and beverage areas as required · Dining areas are prepared according to the requirements of business · Food is served promptly, accurately and according to the standards of the department · Drink orders are taken and served following departmental procedures · Wine orders are prepared, taken and served accordingly · Customer satisfaction is monitored throughout the meal and any remedial actions taken as required · All customer feedback, positive and negative is reported to the Team Manager or Supervisor · Food and drink requisitions from kitchen and bars are dispensed according to Hotel procedures · To adhere to all Health and Safety Requirements as required by Hotel · To adhere to the Food Hygiene Regulations and Licensing Laws · To adhere to the requirements of the Data Protection Act at all times
🍽️ Join Our Team at The Hideaway Riverside Restaurant We’re Looking for a Passionate Chef to Join Our Vibrant Kitchen! 📍 Located at the Marina on Portsmouth Road with beautiful views of the riverside. Are you an enthusiastic chef with a love for creating delicious dishes in a lively, fast-paced environment? Do you thrive on variety and the chance to showcase your culinary skills? We want YOU to join us at The Hideaway kitchen team What We Offer: An exciting and dynamic kitchen environment with plenty of variety Beautiful location with stunning views of the golf course Competitive salary Staff meals and discounts Opportunities for growth and career progression A supportive, friendly team of chefs and front-of-house staff Flexible working hours, ideal for those seeking work-life balance Key Responsibilities: Prepare and cook high-quality dishes from our menu, including breakfast, lunch and weekend roasts Work alongside a talented kitchen team to deliver a seamless dining experience Ensure all food is prepared to the highest standards of taste and presentation Maintain a clean, organised kitchen and ensure health and safety standards are met Take pride in creating memorable experiences for our guests, whether it’s a casual lunch or a large function What We’re Looking For: Previous experience in a professional kitchen (ideally in a similar setting) Passion for cooking and a keen eye for detail A love for working in a fun, team-driven atmosphere Ability to remain calm and organised during busy periods Flexibility to work weekends, especially Sundays for the roast service A creative approach to cooking and a commitment to delivering fantastic food If you’re looking for a new challenge where you can show off your culinary talents,The Hideaway Restaurant is the place for you!
Job Title: Vegetarian Chef (with Catering Experience) 🕒 Working Hours: 37.5 hours per week 💷 Salary: Competitive £39000 📝 Job Type: Full-time, Permanent About Us: Vegie Master Ilford is a fast-growing vegetarian restaurant known for its authentic, flavorful, and healthy plant-based dishes. Alongside our in-house dining, we also cater to events, functions, and community gatherings with tailored vegetarian menus. Job Description: We are seeking an experienced Vegetarian Chef to join our dynamic team. The ideal candidate must have a minimum of 3 years’ experience in preparing pure vegetarian meals and should also have experience handling catering operations (including event orders, large batch cooking, and menu planning for functions). Key Responsibilities: Prepare and cook a range of pure vegetarian dishes for daily restaurant service and catering orders Plan and execute customized menus for catering clients, including events, parties, and festivals Manage the kitchen during large-scale catering operations Ensure food consistency, taste, and quality across all meals served Maintain high standards of hygiene and food safety Monitor inventory and coordinate timely ordering for both restaurant and catering needs Coordinate with management on staffing and logistics for external catering events Train and supervise junior kitchen staff as required Requirements: Minimum 3 years' experience in vegetarian cooking (restaurant or catering) Strong experience in bulk cooking and catering operations Excellent organizational and time-management skills Strong understanding of vegetarian ingredients, spices, and preparation methods Ability to work flexible hours, including weekends and evenings when catering events are scheduled Knowledge of UK food hygiene and safety regulations Ability to manage pressure during high-volume service periods Preferred (Not Essential): Experience with Indian vegetarian cuisine Valid UK food hygiene certification Prior experience in managing outdoor food stalls or food trucks (bonus)
The Role This is a builder’s role — perfect for an ambitious chef ready to step up into a Head of Food (and soon Culinary Director) position. You’ll be: • Hands-on running production batches each week alongside a small team ,we have a fully functioning team of 1 junior chef and capable assistants • Developing, testing, and systemizing menus that can eventually scale to thousands of meals/week. • Working directly with the Founder and Operations Lead to integrate food into a smart kitchen operation — including robotics and automation. • Balancing creativity and consistency — designing amazing Asian-inspired meals that are also operationally scalable. • Setting culinary standards and culture — leading from the front now, managing a growing team as we scale. This is NOT a standard restaurant chef role. This is startup food leadership — fast-moving, creative, experimental, operationally focused.
Job Opening: Receptionist-Morning shifts Full-time: Between 3-4 shifts per week. 9.30AM -18.00PM Location: 12 Smithfield Street, EC1A 9LA About Us: We are a Karaoke & Cocktail Bar, the premier karaoke destination in town! With a vibrant atmosphere a tasty cocktail menu, a state-of-the-art sound systems, and an extensive song library, we provide an unforgettable experience for our patrons. We are looking for an enthusiastic and organized individual to join our team. Responsibilities: -Opening the venue -Answering phone calls for daily enquires -Taking bookings and payments over the phone -Keeping the work place tidy and clean -Checking the rooms/systems/ reporting any issues -Keeping a close connection with the managers about the good functioning of the place -Setting up the bar and reception for service. Be able to serve drinks, coctails,etc training will be givin. -Welcoming and taking costumers to rooms, accommodating them by showing how to work the karaoke system and serving drinks. Qualifications: Previous experience in hospitality or entertainment preferred. Excellent leadership and interpersonal skills. Strong organizational and multitasking abilities. Written and verbal communication skills. Customer service. Familiarity with Microsoft Office. Passion for music and a knack for creating fun, engaging environments. Ability to work flexible hours, including nights and weekends. Proficient in basic computer applications and POS systems What We Offer: Competitive salary and performance service charge A dynamic and supportive work environment. Pension scheme Opportunities for career growth and development. Discounts on food, drinks, and private karaoke rooms. A chance to be part of a fun and lively team dedicated to making every night memorable! How to Apply: Send your resume and a cover letter explaining why you would be a great fit for our Karaoke Bar, or message us in the chat. We can’t wait to hear from you! Join us at Karaoke Box Smithfield and help us make every night sing! . Experience in admin is valued, also some basic knowledge of bar is required but full training will be provided! 18+ and advanced English is a must. If you are a dedicated individual passionate about karaoke and providing exceptional customer service, apply now to be part of our dynamic team!
We are seeking dynamic, reliable, and charismatic individuals to join our team of Freelance Event Staff, including Hosts, Waitstaff, Brand Ambassadors, and Actors. As a key part of live events, experiential marketing campaigns, corporate functions, and promotional activations, you will help create memorable experiences for guests and clients alike. Key Responsibilities: Hosts & Hostesses Welcome guests warmly, manage check-in and seating, assist with inquiries, and help ensure smooth event operations through coordination with event staff. Waitstaff Provide efficient, courteous food and drink service, keep service areas clean and organised, and work closely with kitchen and bar staff to ensure guest satisfaction. Brand Ambassadors Confidently represent brands, distribute promotional materials, deliver key messaging to target audiences, and gather feedback or data as needed. Actors & Performers Bring scripted roles to life for events or brand campaigns, attend rehearsals and fittings, and engage audiences with professional, in-character interactions Requirements: - Prior experience in one or more of the listed roles (hospitality, promotions, acting, etc.) - Excellent interpersonal and communication skills - Ability to work flexible hours, including evenings and weekends - Reliable, punctual, and adaptable to diverse event environments - Professional appearance and demeanour
Coffee Island is currently looking for full-time Assistant Manager for its store in central London. Job Summary: The Assistant Manager must support the Shop Manager in the successful day-to-day management of the shop in line with the Coffee Island mission, values and procedures ethics. Main Duties: Staff Leadership & Management - Leading and managing staff to carry out their relevant tasks in line with Coffee Island values and procedures. - Deputizing in the absence of the Store Manager. - Ensuring staff are well informed of company procedures and processes. - Being highly knowledgeable of company procedures and processes. - Coaching barista skill development. - Training staff to appropriate standards. - Providing performance feedback. - Taking responsibility for the financial and operational performance of the shop during shift. Shop Operations: - Opening and closing the store. - Cashing up, balancing and reconcile tills. - Resolving customers complaints. - Ensuring customers' orders are taken in an efficient and engaging manner, - Managing stock, ordering, delivering and collecting in conjunction with Store Manager. - Ensuring all work stations operate smoothly and effectively. - Improving shop operations in conjunction with Store Manager. - Being a Head of the Sales areas of the shop (grindery products and corner gifts). Food and Drink: - Performing Lead Baristas functions to ensure the consistent production in high-quality coffee and beverages. - Ensuring food products are consistently prepared to appropriate standards. Financial and Sales: - Ensuring the till is operated in line with relevant procedures. - Acting in the best interest of the business. - Providing daily information for store sales to the manager. - Seeking to minimize costs and maximize the revenue. - Shifting logistics, documentation and communication. Health & Safety and Hygiene - Ensuring that Health and Safety standards are adhered to all times. - Conducting training with staff as required. - Completing appreciate Health & Safety forms and checklists in line with the Coffee Island procedures. Requirements: - High School Diploma - At least 1 year of previous coffee experience - At least 1 year of management experience - Latte skills are preferred - Has a passion for coffee, food and cafe culture - Understands and values the importance of customer care & hospitality - Has a commitment to consistency in quality, speed and intelligent customer service - Has the ability to multitask and work in a fast paced environment - Is a mature & motivated team player - Has a strong work ethic and a proactive attitude - Must be fluent in written and spoken English Benefits: - Competitive wage depending on experience & qualifications· - Extra team incentives & product perks - Specialised training & brewing skills development - Open-door communication - Ability to advance your career - Opportunity to earn certification by the Specialty Coffee Association (SCA)
Job Description: Bartender – Neighbourhood Pub, Highgate or Crouch End Location: Islington Townhouse, Angel Position: Bartender / Mixologist Type: Part-Time About Us: We are a neighbourhood pub group located in North London, known for our friendly atmosphere, quality drinks selection, and emphasis on community. Our curated menus feature a range of beers, wines, cocktails, and alcohol-free options. We also host weekend DJ events to create a lively atmosphere for our guests to enjoy. We have a growing wine list and elevated food menu. Role Overview: We are seeking a dedicated and experienced Bartenders to join our team. The ideal candidate will be a customer-focused individual who can provide excellent service, create a variety of drinks, and contribute to the overall success of the pub. We need cocktail and wine knowledge as an essential. Key Responsibilities: Preparing cocktails and advising on wine. Customer Service Provide exceptional service to guests, taking orders and serving drinks with a friendly and welcoming attitude. Engage with customers, build relationships, and ensure a positive experience for all patrons. Maintain a clean and organised bar area, including restocking supplies and cleaning glasses. Drink Preparation Prepare and serve a variety of drinks, including beers, wines, cocktails, and non-alcoholic beverages, following recipes and guidelines. Ensure drinks are well presented and meet high standards. Teamwork Work collaboratively with other staff members to ensure smooth operations and a cohesive team environment. Assist with any additional tasks as needed to support the overall functioning of the pub. About You: Experience & Skills Previous experience as a Bartender in a pub, bar, or hospitality setting is required. Knowledge of drink preparation techniques and a passion for creating high-quality beverages. Strong customer service skills and the ability to engage with a diverse range of guests. Attributes Friendly and personable, with a genuine interest in providing excellent service. Ability to work efficiently in a fast-paced environment while maintaining a positive attitude. Flexibility to work evenings, weekends, and holidays as required. Benefits: Competitive hourly rate based on experience. Opportunities for professional development and growth within the company. A chance to be part of a welcoming community-focused pub in a vibrant neighbourhood. How to Apply: If you are passionate about creating great drinks, fostering a welcoming atmosphere, and being part of a community-driven team, we would love to hear from you. Join us in serving up great drinks and good vibes for our guests to enjoy!
Job description - Head Chef - Szechuan Cuisine • To be responsible for the day to day running of the kitchen as directed by the General Manager, or in his absence, the Food and Beverage Manager. • • To be responsible for the purchasing of all kitchen items and food control in line with agreed budgets. • • To achieve food cost targets and objectives as set down by the General Manager. • • To produce quality daily and seasonal changes of menus. • • Produce in conjunction with other chefs, menu plans, descriptions, costing, photographing and breakdown of all dishes available. • • To prepare duty rotas for staff to ensure adequate cover at all times, taking into account the seasonality of the business and to keep overtime to a minimum. • • To ensure daily work areas are allocated to staff in the most hygienic, efficient and cost-effective way to achieve quality results. • • Regularly carry out a stock take of food items to ensure an adequate supply at all times and to inspect the quality of this to ensure statutory compliance. • • To select and interview all applicants for roles within the Kitchen team. To work in liaison with the Personnel function concerning recruitment processes and ensure that all necessary HR paperwork is completed, particularly to prevent illegal working and ensure correct selection (e.g. take up of references, checks of passport, right to work checks etc).