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Senior Project Manager – Customer Experience (CX) Transformation Contract | Hybrid Working We are seeking an experienced Senior Project Manager / Programme Manager to lead large-scale Customer Experience (CX) and Customer Service transformation programmes. This is a high-impact role delivering end-to-end change across contact centre and omni-channel environments. You will own programme delivery, governance, and stakeholder engagement, driving transformation across digital channels, chatbots, virtual agents, and IVR/telephony platforms. Key Responsibilities • Lead CX / customer service transformation programmes end-to-end, • Manage programme governance, RAID, reporting, and delivery milestones, • Drive omni-channel and contact centre transformation initiatives, • Own business case development, budgeting, and financial governance, • Engage senior stakeholders across business, product, and technology teams, • Deliver across multiple workstreams in fast-paced environments Key Skills & Experience • Proven experience as a Senior Project Manager / Programme Manager, • Strong background in Customer Experience (CX), Contact Centre, or Customer Service transformation, • Experience with omnichannel, chatbot, virtual agent, IVR, or telephony platforms, • Demonstrated end-to-end programme delivery and governance ownership, • Strong stakeholder management and communication skills, • Experience working in complex, ambiguous transformation environments Desirable • Exposure to AI / conversational AI / chatbot solutions, • Experience with platforms such as Genesys, NICE, Amazon Connect, or Salesforce Service Cloud, • Strong financial governance and benefits tracking experience This is an excellent opportunity to lead high-visibility transformation programmes with significant business impact

Technical Business Analyst – Salesforce | Contact Centre | Agile We’re looking for a Technical Business Analyst with strong CRM and contact centre experience to join a high-impact customer transformation programme. This role is ideal for a Senior Business Analyst who thrives in customer operations, customer experience (CX), and digital service environments, with hands-on experience across Salesforce CRM, contact centre platforms, and Agile delivery. Key Responsibilities: • Work as a Technical Business Analyst within Agile squads (Scrum / Sprint delivery), • Lead customer journey mapping, process improvement, and service optimisation, • Support implementation and enhancement of Salesforce CRM and contact centre platforms (Amazon Connect, Genesys, NICE or similar), • Drive customer experience transformation, including contact deflection, channel shift, and automation initiatives, • Collaborate with product, engineering, operations, and external vendors Key Skills & Experience: • Proven experience as a Business Analyst / Technical Business Analyst, • Strong experience with Salesforce CRM (configuration, reporting, dashboards), • Background in contact centre / customer service / customer operations environments, • Experience with customer journey mapping, process re-engineering, and CX improvement, • Strong understanding of Agile / Scrum delivery models, • Exposure to AI, automation, conversational analytics, or chatbots is desirable Desirable: • Experience with Amazon Connect, Genesys, NICE, or other CCaaS platforms, • Background in utilities, telecoms, financial services, or retail This is a fantastic opportunity to work on large-scale customer transformation programmes with real impact on customer experience and operational efficiency

Kerv in Greater London is seeking a Business Development Representative to enhance new business growth focused on Genesys Cloud.

A leading technology firm is looking for a Business Development Representative to support pipeline growth in the UK & Ireland region.The ideal candidate will have 2–3 years of experience in sales, focusing on outbound prospecting and inbound lead management.This role involves engaging with enterpr

A global technology company in the UK is seeking a Level 3 Contact Center Engineer to lead incident management and provide deep technical support across Genesys Cloud CX and Cisco UCCE platforms.

Genesys(R) empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud(TM) is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. Genesys is an equal o

About Genesys:**Genesys(R) empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale t

A leading technology company seeks a Business Development Representative in Greater London to drive pipeline growth across the UK & Ireland.This role involves generating leads and collaborating with various teams to enhance revenue.The ideal candidate will have 2–3 years of experience in sales wit

The role involves defining the product strategy for language capabilities, collaborating with multiple teams, and ensuring seamless multilingual support.This is an exciting opportunity to lead efforts in enhancing user experiences across diverse languages.

About Genesys:**Genesys(R) empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale t

About Genesys:**Genesys(R) empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale t

A leading technology firm is looking for a Senior Account Executive specializing in the public sector in the UK.This role involves managing the entire sales cycle and engaging with key stakeholders to modernize citizen and employee experiences using innovative AI-powered solutions.Candidates should

Kerv is seeking a Business Development Representative to drive new business growth within the contact center and CX practice focused on Genesys Cloud.

Execute the Genesys Way of Selling* Lead complex SaaS deals within regulated and structured procurement environments* Apply MEDDPICC methodology to navigate multi-layered decision-making processes* Build strong champions across business and technical stakeholders### Become a Trusted Advisor* Influe

A global technology solution provider is seeking a Solution Consulting Manager to lead a talented team in the London area.This role involves driving sales success through team development, collaboration with various departments, and guiding customer conversations with technical insights.The ideal ca

Communicate the value of Genesys’ cloud and CX solutions aligned to customer needs and business challenges. Genesys is an equal opportunity employer committed to fairness in the workplace.

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A global technology company is seeking a Senior Network Engineer to design and manage a large-scale Cisco-based enterprise network.This role involves mentoring engineers and leading complex initiatives while ensuring network stability.Candidates should possess strong Cisco expertise, including CCNP

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. Genesys is an equal opportun

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu

A leading technology firm in the United Kingdom seeks a Network Design Authority to oversee network solutions for new office builds and major refits.The ideal candidate will possess over 7 years of enterprise network engineering experience, expertise in Cisco technologies, and a strong ability to co

A global technology firm in Greater London seeks a Manager of Solutions Consulting to lead a team responsible for driving sales success.The ideal candidate will have a Bachelor’s degree and over 5 years of experience in Solutions Consulting.Responsibilities include guiding customer conversations w

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu

About Genesys:**Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Solution Consulting Manager page is loaded## Solution Consulting Managerlocations: London (Flexible)time type: Full timeposted on: Posted 30+ Days Agojob requisition i

A leading technology company in the UK is seeking a Solution Consulting Manager.In this role, you will lead a team of Solution Consultants, drive sales success, and support the execution of strategic go-to-market plans.The ideal candidate will have over 5 years of experience in technical sales or so

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. Genesys is an equal opportun

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu