2nd / 3rd Line Support Engineer
hace 3 meses
Manchester
2nd / 3rd Line Support Manchester Up to £36,000 | Permanent | 35 hours per week An established education-focused organisation is seeking a 2nd / 3rd Line Support to lead infrastructure, network strategy, and IT service operations. This is a hands-on team leader role, combining 2nd / 3rd Line support and team management responsibility. Key Responsibilities • Own and develop network and infrastructure strategy (LAN/WAN, switching, firewalls, Wi-Fi), • Manage and optimise Microsoft 365, Azure AD, and on-prem / hybrid environments, • Oversee servers, virtualisation (e.g. Hyper-V/VMware), backup and disaster recovery, • Provide and escalate 2nd / 3rd Line support across hardware, software, and network issues, • Lead, mentor, and performance manage IT Service Desk Analysts, • Ensure security, patching, compliance, and best practice standards, • Drive continuous improvement and infrastructure resilience Experience Needed • Background in network and systems infrastructure management, • Proven experience delivering 2nd / 3rd Line support, • Knowledge of Microsoft stack (M365, Azure AD, Windows Server), • Experience with virtualisation, backup solutions, and endpoint management, • Confident leading and developing IT teams, • Full UK driving licence and access to own vehicle Package • Up to £36,000, • 30 days holiday + Bank Holidays, • Christmas office closure, • Local Government Pension Scheme, • Free onsite parking Enhanced DBS and references required. Please get in touch as soon as possible as we have interview slots for next week